Customer Reviews for U-Haul Moving & Storage of Warren
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Warren
William F. on
The person that helped me would not hook up trailer because I had a 1 7/8 ball told me 2" was required walked away after I tried to tell her that in the past I had used that trailer with that ball.Told me to "do what you gotta do"and started to walk away I returned hometo get a 2" ball for them to install.Went online chatted with Stacey Pablos she was very helpful and told me 1 7/8 was fine.Returned to store same person said be with you in a minute came out made hook up.Her ignorance of your requirements and poor attitude cost me valuable time and money as I had people waiting to help load equipment.I have rented from this trailer at this ,location on several occasions with little problem,however this time was bad.I have not spoken to the manager because she was not in ,asked the employee to have her call me at the number on the contract she is do in tomorrow and I will speak to her then if she does not call.
Larry K. on
Train agent to give direct and proper imfore mation and not what they want to here when trying to rent there more i can say but wont
STANLEY H. on
FANTASTIC SERVICE WHICH FAR EXCEEDED OUR EXPECTATIONS.
Richard T. on
Customer service was excellent. The truck rented had some exterior blemishes but ran and drove fine. The interior was clean. Very good experience.
John P. on
A deer totaled out my vehicle I ended up in the hospital and was unable to return the unit had a friend drop it off at a location in deland florida and now they are trying to bill me for $15000.00 ????
Michael M. on
Everything was as planned and all everyone was professional and understanding.
josh M. on
Everything was great!! Great people. Very friendly and kind. Will rent from the Warren facility Everytime damn time I need a U-Haul!!!!
Karl G. on
it was near closing time when i returned the truck. the staff took time to take care of the return completely.
mark B. on
Used the mobile app to acquire my uhaul. Was very easy and convenient that I didn't have to have anybody there! However, it was difficult for a minute because my Uhaul vehicle wasnt in the location it said it was. Other than that, GREAT PLACE!
DOUG L. on
general mgr was fantastic
karrie S. on
The employee was very rude. Didn’t even check equipment with us, just told us to drop it.
Joseph W. on
The Lady That works there was vary rude and had to make her show me were she would like the trailer
Charles R. on
Nothing really!! The ladies at the store were very nice to handle my rental process and were very friendly.
Melinda K. on
Very nice people!
Kristin M. on
The location was in a bad part of town and not the location I had originally chose for pick up as it was way out of my way. The card readers didn’t work, nor did their printers. What was left of the staff also complained about not having enough help. Very unprofessional! Not to mention, if you’re only allowed so many miles before you have to start paying for them, why would you move someone’s pickup that much farther away?
Heather S. on
Clean and maintain your trucks. The check engine light was on as soon as I started it and there was dirt on floor seat console dash steering wheel was sticky and dirty. That’s just lazy and uncalled for. I paid good money and was given a dirty nasty truck to use.
Bryant H. on
Tell you what at this location the lady that took care of me both days was fast an efficient. And she was awesome. If she is there I would keep using the same location.
Gary F. on
For them to ask for the best number to contact the customer.
Angela T. on
Customer service was very helpful
Veronica S. on
There should be more details provided on how the self pick up process works. I had the U-Haul scheduled for 11:30am but didn’t leave until later due to the authorization process from the parking lot.
BRIAN J. on
Ladies over there are amazing. Love them. Thanks!!!
Oscar P. on
Front End Staff were Always very attentive and responsive Great Experience and will come back again!
mark s. on
MY ONLY COMMENT AND WARNING TO ANYONE WOULD BE TO NOT PUT ANYTHING OF VALUE THAT MAY BE SUBJECT TO MOULD OR MILDEW. WE STORED LEATHER FURNITURE IN THE FACILITY AND IT CAME OUT MUSTY.
Walter S. on
I paid for secure access but there was no fence ever installed so it was wide open to anyone who wanted to wander in. The staff was friendly. It was easy to access the storage area.
lucille w. on
They really helpful Thank you
Arlesia D. on
I was initially given an outside unit because the person working thought I wouldn't be done unloading before it was time for him to leave. No satisfaction for dangerous faulty trailer towing my car!
JACQUELINE M. on
Location is a bit too far for me and my friends
RHONDA T. on
I purchased a storage room but did not move in until 2 weeks later they sold my room to someone else and deactivated my key they had to move me into an other unit and I was over charged for boxes
Sherry J. on
Clean convenient storage. Polite staff.
LOUISE A. on
They did a great job. There was just th us one guy that works there that has a nasty attitude and smart mouth. Other than that the service and other worker's were awesome. I'd recommend your services.
tomeeka w. on
Everything was nice except the hours you can use the card and when I tried to check out and give my card back. It was 6:54 pm and it closed at 7 but the two people in there had already locked the door
Cynthia V. on
I have no comments
THOMAS K. on
Facility was flooded for 2 days before I found out that my stuff was soaked. Management didn't know.
MARCIA P. on
Price could of been cheaper
hannah b. on
Employees are excellent. Keep up the good work! Storage units are new and they are well maintained and clean had no issues!
james m. on
Had no problems