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MATTHEW CCustomer Reviews for U-Haul Moving & Storage of Warren
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were helpful and friendly
ANDY HNot a thing.
CHRISTOPHER JKelly was extremely hopefully, i had a positive experience with this location thank you.
Okema A | Overall ExperienceThe moving crew was great 👍
Martha B | Overall ExperienceEverything ran very smoothly, no problems, and they worked quickly. No needed changes come to mind. And I was pleasantly surprised when my 15 foot truck was literally brand new, with under 400 miles on it!
Allan MThe lady there was extremely amazing
RYAN REverything went well for me
KEITH FThe employee couldn’t of been more helpful and very pleasant to work with…
TERZA Dwas to drop off at rock hill SC for a 49.00 credit. Exxon food mart called my son-in-law and told him there was no room the lot was full and could not take it , Witch I kind hard to believe
DAVID YWe rented the 6x12 enclosed trailer to move items from Columbus OH to New Castle PA. We failed to open the trailer when we picked it up in Warren OH….we opened it to begin loading in Columbus and it was crawling with cockroaches! We called to exchange trailers and were told no since we were out of the local area…nowhere does it define local area…we were in a 3 hour radius from where we picked it up…(we picked up from Warren OH because that is where it was available). We spent quite a bit of money on insecticides to kill the roaches …the first two that we tried didn’t do anything to kill them….we finally had luck on our third try. We lost about 3 hours cleaning up this trailer in order to use it….when we arrived in New Castle, we saw one live cockroach….i am hoping that we are not now going to be infested. I am very upset that nothing was done and can’t believe that this place would allow such a disgusting trailer to be rented without making sure it was clean and bug free! Lesson learned…Never accept a rental without opening it before you leave.
ALAN EThe manager in the Warren Ohio location! Kelly is a very impressive person, she is all about pleasing the customer, making things are done descent and inorder. At the Warren location. THANKS KELLY YOU ARE THE BEST
latanya w | Overall ExperienceHad a lot of confusion with getting the right truck. But the lady at the Warren location took her time and got it all figured out for me. Also you guys need to do better and get your good workers some help that lady was running the whole store buy herself I thinks that’s uncalled for do better as a company and get help.
PARRIS MMy first time using U-Haul. I was very pleased, start to finish. I would definitely use again.
Norm SKelly and the guy that installs tow packages were the best. ( I’m sorry I can’t remember the name of the guy who installs tow packages). The offsite people said it would take 2 hours to install at 7:00 and never said to have the car checked prior for rust. Found out they don’t start till 11:00 typically when I finally reached the store and spoke with Kelly. Kelly was able to get me scheduled right at 7:00 and the great guy that installs went out of his way and came in early for me at 7:00. Once we arrived we found the car was to rusty and we could not install a tow package, which was a problem because I had to pick up our new boat down the street. Kelly and crew were able to rent me a one way 10 ft U-Haul van to tow my boat back to Geneva and I was able to get the boat in the water as planned that day. Thanks to Kelly and the install guy everything thing worked out as planned. The crew at the Warren U-Haul on Main Street again are fantastic and saved the day. Thanks again for all you did very much appreciated. 10 star plus……. Jay Gast
JAMES GGive the guy behind the counter some help.
MARK BPassenger side rear view mirror was loose. I adjusted it a couple times but it kept pointing downward. I was terrified to move to the right lane. Power for phone was not working. Phone with directions died on the way. Fortunately, I was able to follow my wife.
BRADLEY SThe unit was not swept clean at pick up. The unit proved to not be water tight either. It leaked during trip. The upholstery on the arm of my couch got very wet. The wet area seemed to be in the front right side of the unit. Fortunately the wooden and laminate furniture did not get wet because of the leak.
WILLIAM RThe lady who helped me in the morning (Alissa?) was very nice and professional. When I dropped off in the afternoon, Tracey checked me in. Tracey is a favorite of ours and has helped us a lot with our trailer rentals over the last couple of years.
PHILIP HFriendly, kind, helpful and professional!
Daren HGreat job pick up and drop off. The trailer worked great! Thank you.
ROBERT TKelley the manager was very kind with compassion. She worked with me in accomoding for access to my storage. The staff was friendly and answered all of my questions well.Thank you to all the U-Haul Staff and Company. God Bless you all! ❤️🙏🏾
Lachelle B | Overall ExperienceThis location is always great. I'm there weekly to rent a 6x12 trailer and they're always great.
ERIKA YThe gentleman at the desk who helped me with my rental was AMAZING. He was very professional and made sure that I understood everything.
BRITTANY WOver the past couple months I’ve been to this location 4-5 times. The representative that’s been there each time was friendly and very helpful. I could not have expected any better experience.
Robert GLady working the counter was awesome!
WILLIAM RGreat service and they accommodated my needs thank you
Aremis R | First ImpressionsYour app
RUSSELL MStaff was very helpful, friendly and courteous. Picking up my equipment was prompt and easy.
BRADLEY GNothing. Never had an issue with this location. I come weekly to rent a trailer from them.
ERIKA YNone to report.
GARY LFree lock offer from my texts was not honored, even though my reservation woupd not come up for onlone check-in. The desk clerk also had to use several steps to find my reservation. (I'm not sure if that was related to the multiple times when Moving Help canceled on me.
Gregory G | First ImpressionsEverything was great customer service excellent
Christopher FI have no complaints, the staff made my experience very simple.
CHARLES CI went to get a hitch installed. The tech said he couldn't do it because 2 bolts heads were stripped on the exhaust that had to be removed. I believe he stripped them because I have never had any work done on the exhaust. He said he could not remove them, now I have to go to a muffler shop and pay them to do it.
William LQuick and easy, no complaints here
MARK BEntered my phone number incorrect, so when it came time to do an after hours return, the rental did not show up in the app. Had to call customer service which was busy, so it forwarded me to the National service line, which required a wait of 15 minutes before I could speak with someone. They were very helpful and got the problem fixed. Just took longer than it should have if number was entered correctly.
DOUGLAS HThis is the best UHaul location in the area. The staff is extremely helpful, the equipment and services are excellent, and everything is well organized. I often rent trucks for renovation and house staging projects. The Main St location is my staple for all moving needs.
JOY GVery friendly and knowledgeable
EDWIN RNothing it was a great experience!
SCOTT JIt was at a store and they never checked it in , was told to just drop it in lot, got call a few days later from another spot asking where it was
DANNY JSuper helpful staff.
PAMELA BThey are the best
HENRY A | First ImpressionsEnsure proper hookup of equipment to prevent accidents.
Kathryn CN/A
LAURA BThey were very short on staff. Tracey was very friendly and did a great job, but she was alone so we had to wait longer than expected
Tracy SEasy check in very helpful at the return. No issues at all.
RICHARD HTracey K. was great from the beginning. She greeted my wife and I when we walked in, explained the return process thoroughly and personally showed us some products on the shelf. Had we known that we could have purchased a pillowtop mattress protector there prior to yesterday, we would have gotten it there. Overall a good experience and if we need to rent in the future, we'll use this location again.
Joshua MAgent walked out in the wind and cold and directed me where to park the trailer. I offered to help take the trailer off and she insisted on doing it herself for insurance reasons. I would have loved to help, but I get it. I've rented from this location (Warren , OH) before and was treated very well then too.
MARK AKelly and Tracy do a great job at this location!
DAVID MNothing, it was a great experience.
BRIAN KTrailer breaks did not work I could not tow the car I went after. Wasted 5 hours, what a mess
THERESA KThe box on the truck leaked on both side along the top, some of our items got wet. Don't know if I will rent from UHaul again. Trucks seem to keep going downhill on maintenance. NOT VERY HAPPY!!!!!!!!!!!
JERRY PMake sure trucks are kept up with maintenance the one I had steering felt like it was all over the place and the alignment was way off other than that no other issues
JOHN SWhen I picked the truck up and returned it, the people were very pleasant. I would definitely use them again. Thank you.
John VVery friendly staff felt really bad for her. Everything was down with the system and she had to use her phone for everything .all I can say is way to go yo this lady Still very friendly
ruth iThank you to Cassie at the Warren Ohio facility. She was very polite professional and thorough as well as her coworker. They went above and beyond and were very helpful!
Valerie M | First ImpressionsAll was good, I reserved by app. walked in 5 minutes later key in hand and down the road, when I returned entered the building 5 minutes later paper receipt in hand and home I went. This location has always had a smooth system as far back as I can rember, I have ben a long time customer since this location opened. Keep up the good work to all involved making thes a plesent place to do business.
JOHN WSmooth and simple..beginning to end.
RUSSELL CWish they had a larger unit available. Had rented a 26 foot truck and had to pack it into a 15 foot storage unit. We almost did it.
Ruth W | First ImpressionsCSR was excellent, made the entire experience smooth and easy.
STEVEN MThe employees are always nice and go above and beyond. They've helped me on the spot, when another location failed. They are excellent!
MELANIE FThe lady who helped was very helpful and nice! We will definitely use this location again!!! Easy to hook up and return! Nice store with everything!!
LOIS FUsed U-Haul on one of the snowiest days (2/17/2025). Impressed the vehicle was cleaned of snow; thank you. however, the parking lot was not plowed. Inside the facility was neat and clean. Staff was nice, courteous and professional. Pleasant to chat with and took the time to show me 2 storage units based on the size of the rental truck. That only comes with experience. Overall good experience. Thank you
bridgette t | First ImpressionsRacine was amazing we were in and out in a flash the vehicles clean ran like a sewing machine. This is probably my best experience in a long line of visits to U-Haul I was amazed how polite knowledgeable Racine was. when I first engaged her the positive energy set the tone for a great experience from check out to check in. This location as well as store in zip 44278 are hands down the best locations in the state as serve as a shining example for the whole country. Folks in Akron at Akron U should be sent to Warren or tallmadge for training, as they need much more preparation to represent the brand that has moved me for 4 plus decades all over this great land. Thanks team U-Haul!
KEVIN MThe woman that helped me was absolutely amazing!!!
CASEY G | First ImpressionsGet the over worked employee that helped me some help. She was so busy with people standing in line to rent and others bringing equipment back and she was the only person there. She was extremely nice and apologetic for the wait. You make enough money to hire more people.
RONALD MAbove and beyond service at both locations!
ryan bA-Z, commendable service, however, staff at times seemed overwhelmed due to volume. Single operator running entire floor. She performed well, perhaps another hire though to assist…
JOSEPH WThe lady that I talked to was very nice helped me find a bigger storage than I really needed. Everything was all good. I appreciate it very much thank you.
Jeff H | First ImpressionsVery efficient and professional service. Highly recommended. Thank you.
GERT-CHRISTIAN SStacey was extremely helpful. She was very knowledgeable of her job. Even made suggestions for items needed which never crossed my mind. None the less she is an asset to the U Haul brand.
Carolyn C | Overall ExperienceThank you.😀
CHEYENNA S | First ImpressionsA very well run and maintained operation.
Donald R | Overall ExperienceThey went over aboard to accommodate me in my storage needs
LISA C | Overall ExperienceVery friendly people you have working there
WILLIAM M | First ImpressionsI've been a Uhaul and Storage user for over 15yrs utilizing all sizes of units all across the US. Uhaul has always been secure, clean, and convenient. They could give us Veteran's a discount but, choose not to. I recommend them highly.
James M | First ImpressionsThe moving was very good and the young lady that helped me has excellent customer service she was very helpful
Verney C | Online Move InThe lady who serviced me was absolutely amazing and went above and beyond to help!! Amazzzing customer service. 10/10 i would definitely recommend:)
LEANDRA S | First ImpressionsFriendly and smile faces make my moving feeling easy and helping people over there make the work convinient.
Sui A | First ImpressionsThe 2months didn't know if we paid extra we could go 24/7. Most places I guess don't charge extra for that. Other then that all was good
Tracey E | Overall ExperienceHad to wait on your employee to return. Note was placed on the door that said Will be back at 11:15
Charles D | First ImpressionsI will come back again thank you for your great service
vivian s | First ImpressionsThe help we received from the front desk was exceptional. They were very accommodating of our needs and helpful with every question we had. 10/10.
Marcus H | Online Move InKelly & Tracey were great
CORETTA S | Overall ExperienceEasy computer access
Linda S | Online Move InNice to be able to get the truck 🛻 without having to reserve it
Tosca O | First ImpressionsManager is awesome and very understanding. Give her a raise !
joe s | Overall ExperienceEvery one was always very nice and friendly. Helpful and courteous.
Tammy K | Overall ExperienceKelly was fantastic she was very helpful and courteous . She made the experience fun and friendly. You are lucky to have her working for u-haul
Robert P | Overall ExperienceThe only reason why I say average is because a few of my things from the U-Haul storage was stolen and I will probably never get them back so my experience was not as good as I would of hoped
William S | Overall ExperienceI appreciate this place so very much
Ariana J | First ImpressionsEveryone was so helpful and polite! A great experience for our move to Ohio!!
Chris C | Overall ExperienceThe woman who is always working is THE NICEST person EVER!!!!! You all are blessed to have her.
Robin S | Overall ExperienceEverything went well there was only one hitch. The direct payment wasn't set up as I requested. But after the first month, it was taken care of and everything else went all right.
Deborah B | Overall ExperienceI didn’t have a dolly in my U-Haul like I paid for and then the employee went in the back and grabbed me a broke dolly and said it was fine but the wheel was so messed up I couldn’t even use it properly. It took so much longer and made my moving so difficult
chyanne e | Overall ExperiencePoor experience because of your nasty employees that's the only reason I took my stuff out I refuse to ever rent a truck or another storage unit from this facility ever they have no business in customer service
AMY M | Overall ExperienceVery happy with all services provided and how the cashier and workers went above and beyond. Definitely would recommend.
Ashley R | Online Move InThank you for a great experience
Tammy K | First ImpressionsU have a cockroach problem! I found a few dead ones in my unit.. I’m terrified of those n definitely don’t have them myself.. please find a different place to put the rat traps too.. otherwise everything was fine for the 3 years I had my stuff stored…
Pamela G | Overall ExperienceAssociate was so helpful to allow us to switch to a better suited unit. We are so thankful!
Chris C | First ImpressionsThe u haul service is best when you call the store itself.
Deborah B | First ImpressionsAndrew was very nice and helpful! I appreciated him
KIM B | First ImpressionsThe staff was so helpful and respectful of our needs. I would definitely recommend this place.
richard m | Overall ExperienceClean easy-to-use
MICHAEL F | First ImpressionsThe representative was very, very helpful as I didn’t plan for enough space. She was very friendly and made sure we had what we needed.
Brooke K | First ImpressionsWe’d to be more aware of the type of movers and moving companies that are accessed through UHAUL. They were not professional like at all!!!
arlisha t | Overall ExperienceNo issues, employs were great. Manager so so, maybe she needs a vacation actually she was the least friendly. Units were clean.. No issues actually.
Michael L | Overall ExperienceTheir customer service was above and beyond I would recommend this storage place and location to anyone. Their customer service was awesome. Management was awesome.
DENISE T | Overall ExperienceEveryone who works at this Uhaul location is wonderful! They help us out immensely. I'll always use this Uhaul!
Ruth T | Overall ExperienceThe only thing that was not made clear in the video was the the access code had to be used at both panels to enter the building (there isn't any outside gate) but the next morning the attendant was very happy and helpful in explaining the process.
Melinda W | Online Move InThe young lady that helped me was awesome.
Novel H | Overall ExperienceThe workers are cool,and handle the business very well
ALONZO B | First ImpressionsI don't think it was necessary to purchase a lock from U-Haul. Especially since I already purchased one.
Susan J | First ImpressionsStaff was always courteous and very eager to assist me.
Michal W | Overall ExperienceGreat staff everyone is very friendly and helpful.
Bobbi J | First ImpressionsThe Manager of this store deserves a knowledge by Corporate! Not only did she take this job in the BEGINNING of the Pandemic , she took over a store that had been POORLY managed on EVERY level . Her and her staff truly have turned this location around. I truly appreciate everything they do for our community. I have witnessed for myself the power one individual can make, for that I will be FOREVER GRATEFUL FOR MY EXPERIENCE WITH U-HUAL OF (Main Street)WARREN, OHIO Sincerely , Sonya Morgan RN
Sonya M | Overall ExperienceThank you your storage unit really helped us out.
Esther H | Overall ExperienceStaff assisted with necessary steps to ensure smooth process
CORETTA S | First ImpressionsI really enjoyed the friendliness of the staff. They were knowledgeable when I raised questions. I appreciate that so much. Equipment was on hand when needed. The cleanliness of the ground surrounded my unit was always maintained and secured. Thank you so much for securing my items. My hat is off to you Uhaul guys.
Regina J | Overall ExperienceAfter driving 18 hrs and moving home after 20 years Kelly (general manager) couldn’t have been more courteous and accommodating and professional to make my transition smooth. 5 star service for a 5 star woman!!
greg r | First ImpressionsThe lady who checked me in was just wonderful. She brightened my day.
Jennifer A | First ImpressionsI would like a call from Kelly Anderson please. 3304155556
Deit D | First ImpressionsMy move in experience was great. The staff was very helpful and caring.
Cassandra H | First ImpressionsI tried calling multiple times and no one ever answers the phone. I tried to call and set up a payment or date I could come in and pay for my dead grandmothers things that I had in 2 storage units and they never answer the phone. They called me I was in a meeting for work and so as soon as I was excused I called back and they never answered. My dead grandmothers things were auctioned off.
Dominique M | Overall ExperienceI reserved a large storage unit when I reserved the truck, and the website said that it would be free for the first month. Then I added on a smaller unit. When my movers arrived at storage I was told they only had the reservation for the smaller unit and they had no more large units available. I had to have my movers take my belongings to another storage company.
Anne P | Online Move InThe only problem I had was the last month of me storing my stuff there, I was bothered a few different times by another costumer of yours there that had a unit with the number of 842 and he was also drinking down there while at his unit. When I complained to the staff he said I had to call the authorities instyos going and saying something to him for drinking at your establishment. Thank you for reading this.
CARLA H | Overall ExperienceIn these current times; being convenient and affordable should be added to you guys commercials.
Kevin B | First ImpressionsThere was one gentleman who would not let me use a tool I thought that was a little disturbing I only needed a screwdriver or a pair of pliers and he was adamant about saying no I don’t think that was right and he had a little bit have a minute or two he had a little bit of an attitude
David F | Overall ExperienceWorst experience of my life. Everything was ruined due to the property’s poof maintenance and they did not even call to advise renters their belongings are ruined.
Julius S | Overall ExperienceMaverick went above and beyond to make sure my experience was easy and quick and it was so greatly appreciated. This facility is the store I used the last 3 times I moved and I will recommend it everytime
ALEC L | First ImpressionsUhaul rep on Monday I give him five stars ✨
Jo E | First ImpressionsVery friendly and professional staff at your Warren facility.
CHRISTOPHER S | First ImpressionsI never rented anything from uhual in my life When I first got my storage unit the lady told me I could access it 24 hours a day at any time that turned out to be a LIE could not Access weekends or after closing and the place is filthy the so called general manager refused to refund me my overpaid money when I left I paid for a extra month in advanced and when I moved out I left my locker spotless clean and took pictures corner to corner and the so called general manager "Kelly" there said I was not entitled to the advanced months payment I have proof I made she humiliated me in public trying to make me and my receipt look like a lie raising her voice almost screaming further more when calling the local and corporate uhual phone I couldn't speak with anyone else above her to assist me in my local U-Haul robbing me out of the money I AM owed because they have you on hold for hours and when they do pick up the phone your hung up on this has been the WORST experience from a NON Professional local U-Haul I ever imagined I been lied to repeatedly and robbed of the money OWED to me and the place leaks water and is a filthy mess absolutely unacceptable and a lesson learned to say the least I will be sharing my experience here with everyone I know as much as I can so they don't make the mistakes I did going there!!
josh w | Overall ExperienceSmooth, fast, and friendly. A solid, professionally run operation.
CHESTER S | Overall ExperienceGreat location and staff is friendly. Never had a problem with tbis location at all. Thanks U-haul.
CARLA H | First ImpressionsMessed up 3 business transactions and the guy lied to us and messed with us the whole time. Made us unload a truck in 2 hours when we were supposed to have the truck as long as ai needed. Then acted like a child when my voice raised because I got tired of him messing with us after 45 minutes. Never again.
SUSIE D | Overall ExperienceMrs. Kelly and her staff is awesome!! I would have my moving and storage in no other hands. They’re like family, helpful, kind and quick to assist. Thank you so much.
Regina J | Overall ExperienceThank you, Kelly for being friendly, helpfull, and efficient.
CHESTER S | First Impressionsthe inability to access my locker earlier than 9 am. is a bit annoying but not a deal breaker
christopher v | First ImpressionsWe were very pleased with U-Haul!
Cheryl W | Overall ExperienceI was a bit disappointed that the largest unit available (12'x13'x5') was pretty inaccessible due to the stairs (which I was notified about) and the narrow hallway (about 3' wide by 6' tall - which I was NOT notified about). Though I would have been able to fit my furniture in the room itself, it was impossible to rotate the couch in the hallway since it was so narrow and awkward. The smaller units had larger hallways, but the largest ones up the stairs just wouldn't cut it. Unfortunately I didn't even get a chance to fill the unit up since the largest items didn't fit, so I feel like I overpaid. Also, some correspondence from the location mentioned 24-hour access, but the unit is explicitly only accessible from 5am to 10pm. At 10:01pm I was locked out and had to haul everything back home an hour away and extend my truck rental another day. Also, I'm pretty sure I witnessed like 3 crimes during my experience in the area. Warren is a dying post-industrial town, and this location is a bit of a rough spot. I wish I would have known. I can't blame U-HAUL for most of my misfortune while moving, but I think the narrow hallway on the second floor is a significant disappointment to say the least. It's not like I could have seen it ahead of time. I tried to call before I reserved it but I think they only ever have one person in the office and I could never get through. It was clean enough and maintained enough, but it really seems like there must be just one person keeping the place running. All things considered, this is the most convenient self-storage location for at least 30 miles, but I'm glad I know now that I need a smaller unit to fit my large items and that I should plan to arrive while the sun is still up if I want to feel safe.
Alexander W | Online Move InThey were very efficient in the process of getting me a unit. Thanks!
KaThie A | First ImpressionsRosalie was great, knowledgeable and friendly. She’s a sweetheart.
Terressa H | First ImpressionsEveryone was fantastic and very informative. I would recommend u-haul to anyone making a small or large move. Two thumbs up!
Judd G | First ImpressionsThere was no signage or directions in my e-mails as to where my unit was. When I found the access door, there weren't any maps or directions to as to what grouping of units were where, and the floorplan of the building was a bit confusing (hallways would lead to dead ends, groupings of unit numbers were not in a fluid sequence, etc. This meant I spent about 35 minutes of my move in just trying to locate my unit by wandering around alone in this back warehouse. The facility is very nice, I appreciate the temperature readouts on the walls of the temp controlled units.
Daniel P | Online Move InConsidering I have several heavy items, I didn't think to ask whether my unit was on the ground floor, which it was not. When I asked about switching to a ground unit, I was told it would be an additional $10 after I was automatically charged for a lock although I already had one! I would suggest that your CSRs ask more questions.
Lea V | First ImpressionsI've always had a good experience at your facility! Thanks
ken n | First ImpressionsAlways count on U-Haul for situations where moving and storage are important, lots of items to help make a move easy. Friendly staff, clean environment and great equipment I know I can count on to complete a move. Thank you
heath f | Overall ExperienceThis was my first time get a storage box on the inside
cozette h | First ImpressionsI had my items in the unit for several years and the unit remained bug free all that time . I was impressed with the courtesy of the staff at the facility.
LINNE H | Overall ExperienceA bit pricey
james k | First ImpressionsMy unit leaked and my dads dresser was ruined. That was the only thing left i had of him. I have washed $75. Worth of wet, moldy, bugs my clothes smelled like a chemical. We let them into our full unit to spray for bugs. I will never use this company again or recommend it. I payed insurance but the manager said it dosent cover that. Wtf does it cover.
Steven W | Overall ExperienceDidn't tell me about specials
Damon D | First ImpressionsStaff were extremely helpful and courteous, especially Anna and Miranda
Kelly Z | Overall ExperienceGreat Service
Micheal O | Overall ExperienceExceptional customer service!
Amy D | Overall ExperienceGreat company great customer service . We will use U-Haul as our moving company every time.
Steven W | First ImpressionsCheck in was nice and easy.
Michael B | First ImpressionsThey are wonderful, helpful, thoughtful, courteous, professional and polite. They made my experience of a difficult move, easy. I cannot say enough about the quality of the Warren facility.
Phyllis C | First ImpressionsFANTASTIC SERVICE WHICH FAR EXCEEDED OUR EXPECTATIONS.
STANLEY H | First ImpressionsCustomer service was very helpful
Angela T | First ImpressionsThere should be more details provided on how the self pick up process works. I had the U-Haul scheduled for 11:30am but didn’t leave until later due to the authorization process from the parking lot.
Veronica S | First ImpressionsLadies over there are amazing. Love them. Thanks!!!
BRIAN J | First ImpressionsFront End Staff were Always very attentive and responsive Great Experience and will come back again!
Oscar P | Overall ExperienceMY ONLY COMMENT AND WARNING TO ANYONE WOULD BE TO NOT PUT ANYTHING OF VALUE THAT MAY BE SUBJECT TO MOULD OR MILDEW. WE STORED LEATHER FURNITURE IN THE FACILITY AND IT CAME OUT MUSTY.
mark s | Overall ExperienceI paid for secure access but there was no fence ever installed so it was wide open to anyone who wanted to wander in. The staff was friendly. It was easy to access the storage area.
Walter S | Overall ExperienceThey really helpful Thank you
lucille w | Overall ExperienceI was initially given an outside unit because the person working thought I wouldn't be done unloading before it was time for him to leave. No satisfaction for dangerous faulty trailer towing my car!
Arlesia D | First ImpressionsLocation is a bit too far for me and my friends
JACQUELINE M | Overall ExperienceI purchased a storage room but did not move in until 2 weeks later they sold my room to someone else and deactivated my key they had to move me into an other unit and I was over charged for boxes
RHONDA T | First ImpressionsClean convenient storage. Polite staff.
Sherry J | Overall ExperienceThey did a great job. There was just th us one guy that works there that has a nasty attitude and smart mouth. Other than that the service and other worker's were awesome. I'd recommend your services.
LOUISE A | Overall ExperienceEverything was nice except the hours you can use the card and when I tried to check out and give my card back. It was 6:54 pm and it closed at 7 but the two people in there had already locked the door
tomeeka w | Overall ExperienceI have no comments
Cynthia V | Overall ExperienceFacility was flooded for 2 days before I found out that my stuff was soaked. Management didn't know.
THOMAS K | Overall ExperiencePrice could of been cheaper
MARCIA P | Overall ExperienceEmployees are excellent. Keep up the good work! Storage units are new and they are well maintained and clean had no issues!
Hannah B | Overall ExperienceHad no problems
james m | Overall Experience