Customer Reviews for U-Haul Moving & Storage of Warren

Rating:

4.0

There was only one employee at this location. She did a great job, but she was overwhelmed.

Rating:

1.0

Customer service absolutely sucks I would not recommend your service if it was the last truck on earth. Your staff lied did not follow thru with the notes on the bill nor did they follow up. I would like a complete refund for my rental. I also did not get an appliance dolly that I was told would be there amd available.

Rating:

4.0

Truck was dirty, chips on seat cardboard on floor

Rating:

5.0

very nice people , will be back to rent again

Rating:

5.0

This particular location has helped us on several occasions, when we desperately need a vehicle to keep our deliveries going. They have always been very helpful and professional. Thank you for always having our backs!!

Rating:

5.0

Everything was excellent including the lady that took care of me when I came to get my van I ordered. Her name is Rosalina Kaczmark.

Rating:

1.0

Charge me extra $50 cleaning fee without any reason

Rating:

4.0

Service the vehicles for running/ driving capacity! Check engine light was on the entire time and possibly the transmission was slipping or something underneath. Need more than one rep working also. Having to wait 30 mins or more in line when you have a reservation is a bit frustrating.

Rating:

5.0

The lady who checked me in was just wonderful. She brightened my day.

Rating:

5.0

👌🆗️

Rating:

2.0

The uhaul was dirty, the windshield wipers didn't work, and the alignment was completely off. Got everything loaded up and when I arrived to my location, after it raining the entire trip, some of my stuff was soaked and ruined. I got to the location and there was no manager to talk to and the person checking in promised one would reach out to me, which never happened. Called the corporate number to talk with someone, said they had 3 days to respond to me, still never heard anything. Will not be using them again.

Rating:

4.0

Interior of vehicle could have been wiped down/ been cleaner and windows cleaned.

Rating:

3.0

Overall great experience from being able to reserve this online and pay for it up front and have it reserved. Great service.

Rating:

5.0

This is for the company itself. When someone rents a vehicle, and declines to have any moving equipment- they want to use the entire space of the vehicle. When you have equipment in there, taking up space, you are not renting out the full truck. Stop this policy. If I choose to rent woth uhaul again- I will have to make sure the moving items are out of the truck before I leave. I also did not want to be responsible for those items. It was incredibly difficult to fit the items, due to those moving supplies being in the way Thank you.

Rating:

1.0

I was charged 3 different times on my credit card

Rating:

4.0

The young lady who helped me out was fabulous very polite and professional. Only down fall was they need another worker to help move trucks on busy days

Rating:

5.0

Van was basically brand new and drove really nice.

Rating:

5.0

The personnel working at the Warren, Ohio location were exceptional helpful and polite. I will definitely rent again!

Rating:

5.0

It was after hours but very simple to complete the drop off process

Rating:

5.0

Nothing. Everything was perfect

Rating:

5.0

Everything was great! Employees were very helpful and knowledgeable about my moving situation! I have moved multiple time in my life. I have used this Warren store 2 times and both times my moves were made easier by these guys! Definitely would recommend them!

Rating:

5.0

The two young ladies working there were both excellent. The one took care of me when I picked up and the other when I returned the trailer. They both were super helpful and were very nice. You have two awesome employees there.

Rating:

5.0

Attendant that helped us with the auto transport was delightful.

Rating:

5.0

When truck was dropped off, the person quickly greeted me and completed the confirmation of return. Was impressed that the rep had another truck in the check-in process, and made sure I was greeted.

Rating:

1.0

When a customer's car gets hit while in the parking lot and the car was there because I rented a uhaul then staff can be a, abs needs to be a lot more accommodating with helping the owner and local law enforcement in determining the culprit in a “hit, skip, crash accident”. I will never rent from u haul ever again. You have lost a customer for life.

Rating:

3.0

Truck was dirty in the box. Desk help needs improvement.

Rating:

5.0

Very helpful and friendly.

Rating:

4.0

The box did not arrive on time at all. The pickup from warren Ohio was smooth. However, the delivery driver in Houston texas was disgusting with a horrid attitude. After my box being 4 days late and me spending each day for hours on the phone with uhaul customer service, I'll never use the uhaul boxes again.

Rating:

5.0

Great people

Rating:

5.0

Keep doing what your doing!!

Rating:

3.0

Truck had issues that did get fixed just frustrating being 5 hours behind on arrival. The location at Beaver Falls PA. Were awesome. Kelly Klink was very helpful and made sure we had water and snacks during our wait. Kudos to her and Mike.

Rating:

5.0

don't mess with a good thing!

Rating:

3.0

Communication between staff and customers need highly improved. One person says one thing to a customer, and it's not communicated to the next staff after they leave. Truck was nice and updated.

Rating:

4.0

When we went to go get a truck , we walked in and the Lady behind the desk was not nice, she not once smiled was very short with everything. I would go back there to rent but I would go to another employee instead of her.

Rating:

5.0

Everything is fine, but the windows needed cleaned.

Rating:

5.0

The lady working this location was above and beyond helpful!! Excellent customer service!!

Rating:

5.0

I reserved online, and my trailer was ready and waiting for me when I arrived. The staff was very friendly and helpful, and had me on my Way in minutes. The return was even easier, as I was met in the parking lot, the trailer was offloaded, inspected, and I was on my way. Thank you to all who were involved.

Rating:

2.0

They gave me car with an engine light on and the car would stall on me in traffic every ten minutes. Would not recommend because of the condition of the car that they gave me. Customer service could've been a little better as well.

Rating:

3.0

My experience went pretty smooth. Maybe have more staff on hand.

Rating:

5.0

Always treat me right

Rating:

1.0

The lady I dealt with in the morning when picking the trailer up was rude and very unprofessional the trailer had mud and dirt all over it run lights didn't work on the trailer at all return led the trailer at the time it said two the two lady's that was there when dropping was very respectful and very helpful but I did ask if I was getting charged for a cleaning fee I made sure to notify them how the trailer was dirt when I picked it

Rating:

4.0

Truck was ok except the brakes were not good...steering pulled hard to one side we struggled to keep it straight on the road...and had trouble even getting up to the backroads speed limits

Rating:

3.0

Not in a good area

Rating:

4.0

Make sure gas gage works

Rating:

2.0

Razor blade found in truck. Pickup times at u haul site were incorrect. Conflicting information given customer over the phone from 800 # than what the actual uhaul local site quotes and availability. Service is very slow. Customer service training should be a requirement. Employee moral appears to be low. Company needs to overhaul the entire system.

Rating:

2.0

Rented a 26 ft truck and it was obviously wrecked several times. Windshield wipers didnt work, oil was leaking on exhaust causing huge clouds of white smoke. Front end is very shaky. Spent way too much money to feel unsafe to drive.

Rating:

5.0

I'm more than doubled my mileage that I said I was going to use and it didn't yell at me or nothing I just returned the vehicle with a completely overfilled gas tank

Rating:

4.0

Not t charge a $20 next day verification fee. It's ludicrous.

Rating:

5.0

Found a takeout container of chicken noodle soup (partially consumed) behind the driver's seat. Also, an empty Marlboro cigarette box as well. A U-Haul cardboard sign also was in the truck cab, a small annoyance.

Rating:

3.0

Take off equipment price if it wasn't used, have enough staff to assist the customers and attach a ramp on the smaller trucks

Rating:

1.0

Was given 24' when wanted 15. Within 1 mile up road needed gas to being on empty. Upon return was charged for gas when I returned it with more than was given. Staff wasn't real concerned to get me on my way. Was made to have them enter credit card because machine was down. Was charged 128.11 which was more than bill which got held for 4 days. Glad I'll never deal with uhaul again. Penske will be my next choice

Rating:

5.0

Ryan who answered the 1800 call I made was very rude!! He told me several times that he didn't have time to listen or answer any questions or concerns I may have. I asked him 2 x's to please stop rushing me and let me ask ? I had. He said he was too busy to allow me to express my concerns or ask ?!!! Should not answer the phone for anyone including himself!!!

Rating:

1.0

This was by far the worst customer service experience I've ever had. The guy mumbled " give me that key " and started walking away from me. I asked a question about if I should follow him or wait in the store, and he continued to mumble and walk away from me. I waited for him to come back in after looking at the truck, and he said "I said that you only had to wait if you wanted a paper receipt." I left still haven't gotten my electronic receipt. Awful customer service.

Rating:

1.0

I would like a call from Kelly Anderson please. 3304155556

Rating:

5.0

Great service and professional staff.....they were awesome! thank you

Rating:

5.0

My move in experience was great. The staff was very helpful and caring.

Rating:

1.0

I tried calling multiple times and no one ever answers the phone. I tried to call and set up a payment or date I could come in and pay for my dead grandmothers things that I had in 2 storage units and they never answer the phone. They called me I was in a meeting for work and so as soon as I was excused I called back and they never answered. My dead grandmothers things were auctioned off.

Rating:

1.0

I reserved a large storage unit when I reserved the truck, and the website said that it would be free for the first month. Then I added on a smaller unit. When my movers arrived at storage I was told they only had the reservation for the smaller unit and they had no more large units available. I had to have my movers take my belongings to another storage company.

Rating:

5.0

The only problem I had was the last month of me storing my stuff there, I was bothered a few different times by another costumer of yours there that had a unit with the number of 842 and he was also drinking down there while at his unit. When I complained to the staff he said I had to call the authorities instyos going and saying something to him for drinking at your establishment. Thank you for reading this.

Rating:

5.0

In these current times; being convenient and affordable should be added to you guys commercials.

Rating:

5.0

There was one gentleman who would not let me use a tool I thought that was a little disturbing I only needed a screwdriver or a pair of pliers and he was adamant about saying no I don’t think that was right and he had a little bit have a minute or two he had a little bit of an attitude

Rating:

1.0

Worst experience of my life. Everything was ruined due to the property’s poof maintenance and they did not even call to advise renters their belongings are ruined.

Rating:

5.0

Maverick went above and beyond to make sure my experience was easy and quick and it was so greatly appreciated. This facility is the store I used the last 3 times I moved and I will recommend it everytime

Rating:

5.0

Uhaul rep on Monday I give him five stars ✨

Rating:

5.0

Very friendly and professional staff at your Warren facility.

Rating:

1.0

I never rented anything from uhual in my life When I first got my storage unit the lady told me I could access it 24 hours a day at any time that turned out to be a LIE could not Access weekends or after closing and the place is filthy the so called general manager refused to refund me my overpaid money when I left I paid for a extra month in advanced and when I moved out I left my locker spotless clean and took pictures corner to corner and the so called general manager "Kelly" there said I was not entitled to the advanced months payment I have proof I made she humiliated me in public trying to make me and my receipt look like a lie raising her voice almost screaming further more when calling the local and corporate uhual phone I couldn't speak with anyone else above her to assist me in my local U-Haul robbing me out of the money I AM owed because they have you on hold for hours and when they do pick up the phone your hung up on this has been the WORST experience from a NON Professional local U-Haul I ever imagined I been lied to repeatedly and robbed of the money OWED to me and the place leaks water and is a filthy mess absolutely unacceptable and a lesson learned to say the least I will be sharing my experience here with everyone I know as much as I can so they don't make the mistakes I did going there!!

Rating:

5.0

Smooth, fast, and friendly. A solid, professionally run operation.

Rating:

5.0

Great location and staff is friendly. Never had a problem with tbis location at all. Thanks U-haul.

Rating:

1.0

Messed up 3 business transactions and the guy lied to us and messed with us the whole time. Made us unload a truck in 2 hours when we were supposed to have the truck as long as ai needed. Then acted like a child when my voice raised because I got tired of him messing with us after 45 minutes. Never again.

Rating:

5.0

Mrs. Kelly and her staff is awesome!! I would have my moving and storage in no other hands. They’re like family, helpful, kind and quick to assist. Thank you so much.

Rating:

5.0

Thank you, Kelly for being friendly, helpfull, and efficient.

Rating:

5.0

the inability to access my locker earlier than 9 am. is a bit annoying but not a deal breaker

Rating:

5.0

We were very pleased with U-Haul!

Rating:

3.0

I was a bit disappointed that the largest unit available (12'x13'x5') was pretty inaccessible due to the stairs (which I was notified about) and the narrow hallway (about 3' wide by 6' tall - which I was NOT notified about). Though I would have been able to fit my furniture in the room itself, it was impossible to rotate the couch in the hallway since it was so narrow and awkward. The smaller units had larger hallways, but the largest ones up the stairs just wouldn't cut it. Unfortunately I didn't even get a chance to fill the unit up since the largest items didn't fit, so I feel like I overpaid. Also, some correspondence from the location mentioned 24-hour access, but the unit is explicitly only accessible from 5am to 10pm. At 10:01pm I was locked out and had to haul everything back home an hour away and extend my truck rental another day. Also, I'm pretty sure I witnessed like 3 crimes during my experience in the area. Warren is a dying post-industrial town, and this location is a bit of a rough spot. I wish I would have known. I can't blame U-HAUL for most of my misfortune while moving, but I think the narrow hallway on the second floor is a significant disappointment to say the least. It's not like I could have seen it ahead of time. I tried to call before I reserved it but I think they only ever have one person in the office and I could never get through. It was clean enough and maintained enough, but it really seems like there must be just one person keeping the place running. All things considered, this is the most convenient self-storage location for at least 30 miles, but I'm glad I know now that I need a smaller unit to fit my large items and that I should plan to arrive while the sun is still up if I want to feel safe.

Rating:

5.0

They were very efficient in the process of getting me a unit. Thanks!

Rating:

5.0

Rosalie was great, knowledgeable and friendly. She’s a sweetheart.

Rating:

5.0

Everyone was fantastic and very informative. I would recommend u-haul to anyone making a small or large move. Two thumbs up!

Rating:

4.0

There was no signage or directions in my e-mails as to where my unit was. When I found the access door, there weren't any maps or directions to as to what grouping of units were where, and the floorplan of the building was a bit confusing (hallways would lead to dead ends, groupings of unit numbers were not in a fluid sequence, etc. This meant I spent about 35 minutes of my move in just trying to locate my unit by wandering around alone in this back warehouse. The facility is very nice, I appreciate the temperature readouts on the walls of the temp controlled units.

Rating:

2.0

Considering I have several heavy items, I didn't think to ask whether my unit was on the ground floor, which it was not. When I asked about switching to a ground unit, I was told it would be an additional $10 after I was automatically charged for a lock although I already had one! I would suggest that your CSRs ask more questions.

Rating:

5.0

I've always had a good experience at your facility! Thanks

Rating:

5.0

Always count on U-Haul for situations where moving and storage are important, lots of items to help make a move easy. Friendly staff, clean environment and great equipment I know I can count on to complete a move. Thank you

Rating:

5.0

This was my first time get a storage box on the inside

Rating:

5.0

I had my items in the unit for several years and the unit remained bug free all that time . I was impressed with the courtesy of the staff at the facility.

Rating:

4.0

A bit pricey

Rating:

2.0

My unit leaked and my dads dresser was ruined. That was the only thing left i had of him. I have washed $75. Worth of wet, moldy, bugs my clothes smelled like a chemical. We let them into our full unit to spray for bugs. I will never use this company again or recommend it. I payed insurance but the manager said it dosent cover that. Wtf does it cover.

Rating:

4.0

Didn't tell me about specials

Rating:

5.0

Staff were extremely helpful and courteous, especially Anna and Miranda

Rating:

5.0

Great Service

Rating:

5.0

Exceptional customer service!

Rating:

5.0

Great company great customer service . We will use U-Haul as our moving company every time.

Rating:

4.0

Check in was nice and easy.

Rating:

5.0

They are wonderful, helpful, thoughtful, courteous, professional and polite. They made my experience of a difficult move, easy. I cannot say enough about the quality of the Warren facility.

Rating:

5.0

FANTASTIC SERVICE WHICH FAR EXCEEDED OUR EXPECTATIONS.

Rating:

4.0

Customer service was very helpful

Rating:

2.0

There should be more details provided on how the self pick up process works. I had the U-Haul scheduled for 11:30am but didn’t leave until later due to the authorization process from the parking lot.

Rating:

5.0

Ladies over there are amazing. Love them. Thanks!!!

Rating:

5.0

Front End Staff were Always very attentive and responsive Great Experience and will come back again!

Rating:

3.0

MY ONLY COMMENT AND WARNING TO ANYONE WOULD BE TO NOT PUT ANYTHING OF VALUE THAT MAY BE SUBJECT TO MOULD OR MILDEW. WE STORED LEATHER FURNITURE IN THE FACILITY AND IT CAME OUT MUSTY.

Rating:

4.0

I paid for secure access but there was no fence ever installed so it was wide open to anyone who wanted to wander in. The staff was friendly. It was easy to access the storage area.

Rating:

5.0

They really helpful Thank you

Rating:

1.0

I was initially given an outside unit because the person working thought I wouldn't be done unloading before it was time for him to leave. No satisfaction for dangerous faulty trailer towing my car!

Rating:

5.0

Location is a bit too far for me and my friends

Rating:

2.0

I purchased a storage room but did not move in until 2 weeks later they sold my room to someone else and deactivated my key they had to move me into an other unit and I was over charged for boxes

Rating:

5.0

Clean convenient storage. Polite staff.

Rating:

4.0

They did a great job. There was just th us one guy that works there that has a nasty attitude and smart mouth. Other than that the service and other worker's were awesome. I'd recommend your services.

Rating:

5.0

Everything was nice except the hours you can use the card and when I tried to check out and give my card back. It was 6:54 pm and it closed at 7 but the two people in there had already locked the door

Rating:

4.0

I have no comments

Rating:

1.0

Facility was flooded for 2 days before I found out that my stuff was soaked. Management didn't know.

Rating:

3.0

Price could of been cheaper

Rating:

5.0

Employees are excellent. Keep up the good work! Storage units are new and they are well maintained and clean had no issues!