Customer Reviews for U-Haul Moving & Storage of Warren

Once again there is a discrepancy upon return. Two weeks ago you tried to tell us that we traveled 225 miles when we only had the truck for 3 hours and in fact had traveled 9 miles round trip. Today I received a charge of $14.00 for 4 gallons of fuel when I traveled 10 miles and put 1.5 gallons in the truck prior to return. There is no way that we used 5.5 gallons of gas for a 10 mile trip.

The trailer I rented did not have a license plate on it I got pulled over and had a big problem with state highway patrol so was not pleased with that and all I got was a “sorry about that “. will think twice before I rent again

Fuel tank wasn't full. Ended up spending 10 dollars more. Your 24/7 check in cost me 20 minutes of my rental. I couldn't take pictures of damage to the vehicle. Key wasn't in lock box. Each time I had to go inside and report the issue.

Considering I have several heavy items, I didn't think to ask whether my unit was on the ground floor, which it was not. When I asked about switching to a ground unit, I was told it would be an additional $10 after I was automatically charged for a lock although I already had one! I would suggest that your CSRs ask more questions.

Had no issues, friendly desk help, equipment walk out. Same return person, fast and easy.

The man who waited on me wasn't nice at all. Didn't show me where my truck was, just handed me the keys. If he wasn't going to show me he could have atleast told me what I would need to find our truck, which we ended up just figuring out ourselves. I asked about dropping off after hours and he didn't even give me any information on it, I had to figure that out myself also. I would tell someone to make the extra drive to one of the other locations. If your gonna work in a job with the public, you need to be nice and friendly.

Better training. My rental “out agent” was not fully aware of the final walk around text features. When I came back in to correct the gasoline level on the contract a different agent told me how to do it on the text message. He remarked to her “as I walked away” I didn't know that. He was very good overall!

The gentleman that checked me in has poor customer service. When I asked which truck is mine or how to find my truck- he simply pointed to a parking lot with about 15 other U-Haul trucks and said its over there...Really?

Agent needs an atitude adjustment

Staff was polite and friendly. No issues during pick up or drop off

The van drove so smooth, I really enjoyed driving your Van

Need more staff long wait due to other truck being returned waited over 30min to pick up vehicle I'd already reserved

The fuel tank was dented. Which may have caused a miss reading when filling up the tank

I like that their was someone working that evening when I went to drop the truck off and it was easy to complete the drop off transactions. gentleman was professional

First thing the receiving employee said was “sweep the back out and you will save $25”. The back had already been swept out and was clean...I told him no and that there better not be a $25 charge on this rental either! Fuck him and his attitude about it

I've always had a good experience at your facility! Thanks

Excellent service

Had to work on the tour equipment about 3 hrs replacing the safety chain .an the after I got it home the tire psi was really low adjusted all 4 tire pressure..once I got loaded and headed t south had to deal with non brakes on the trailer..pretty sure i wore out my brakes on my 2019 Tahoe..it was horrible 1200 mile trip..with that trailer..

The truck steering is horrible!! It definitely needs some work done to it and I told the check in guy and he seemed like he could care less less and put it back on the lot to be rented again. This vehicle is unsafe in our present condition

Staff was great. Friendly upon arrival and when returning the truck.

Been over 24 hours and still haven't received my refund from my deposit. 😠😠 Shouldn't take that long it only took 2.2 for them to take off charges for services.

I called 3 times over 2 days was in phone loop for 25 minutes each time never got to talk to a person so drove to uhall store they were not buses also had 3 trucks the size I needed . Only problem was now one to answer phone.

I was very pleased with the whole experience, the woman who checked me in was very friendly and knowledgeable and the truck was in great shape so I felt safe.

Very easy drop off!

Your employees need to listen to customers when they answer questions,, and to not charge people for services they said NO to. Example: I paid for SAFEMOVE, but when asked I had said NO

It was one of the worst experiences I've ever had dealing with a business I was threatened I was swore at and I was Ordered to get off the property I'll never go back there

Not a thing you are the best keep up the good work

The employee who helped me both at pickup and drop off was the same person. He is probably the best customer service I have ever received. You honestly have a great employee and person and he should be moving up to a district manager or higher up. He cares about his job, customers etc...

Drop off staff member maybe been having a bad day. Give him a raise or something vacation hours

The check in guy, was rude. Don't know his name but he acted as if it was an inconvenience to be there and tried to charge 8 $$ and change for gas, I had pics to prove, gas was right. So he didn't charge. Also the transmission in truck didn't shift properly, could be dangerous.

Though i would recommend i would definitely tell them to check gas levels and mileage for verification before leaving

The rating that I have given is based on the second place that we were sent to with this truck. The first place was nothing more than a dump. Actually at the second place where we dropped the truck off at the lady was waiting for us to complete the drop off.

Change the oil light was on

Nothing except put a few more people on and I understand budget is everything. Fazon was an awesome face of the company. He was nice service oriented helpful conversational and overall an asset to U-Haul. I will hope that he is in the store anytime that I rent from U-Haul. Please recognize him for the talent he has and that you have in having him as a U-Haul employee. In my workplace I look for people with great people skills and he certainly has them.

Always count on U-Haul for situations where moving and storage are important, lots of items to help make a move easy. Friendly staff, clean environment and great equipment I know I can count on to complete a move. Thank you

Everyone here was so sweet and super helpful especially the lady who helped us! She was a rockstar.

Everyone was great at this location , from picking up the vehicle to dropping off the vehicle

the pre-sign in saved time quick out and quick return

Plan to use your rental again.

Male employee very rude to my wife and Children when truck was returned.

We had to go here to pick up our truck because the site in Boardman didn't have a 10 ft truck. This location was clean, nest, fast, efficient and polite! Would definitely recommend!

Nothing all of the employees were polite and helpful with my trailer rental

Well for one you overcharged me you charged me $126.99 when I picked up the truck I returned it clean undamaged my mileAGE WAS $100 and they next day you charge my debit card $201 when it should have been just a few dollars and then your won't call me back see you in small claims assholes

Everything went smooth!

Not a thing

The app doesn't make anything easier, it actually makes the process harder. I had to go into the store and get help twice and I am not a tech idiot - your app kept failing. Amy was helpful but the milage was incorrect and I had to go back inside to get her to see the correct milage... But when I returned the truck the app made the return process take 15 minutes and the mileage was still wrong! I had to call the location the next morning and talk to a guy to get it adjusted...

I wasn't told the process for after hour returns. The lady that helped me knew I was returning after hours, but nothing was explained to me about the process. So I got charged for after hour drop off process that could of been avoided if i was informed on the steps to take.. not happy about that

I always receive excellent customer service from this location. My equipment is always there, ready to be used, and in good condition. The staff always goes above and beyond, in my opinion, to represent U-Haul in a very professional manner

Check in process was very easy and quick. Staff was friendly and knowledgable. Return process also went very smoothly.

Not a thing you all do a great job

I wasn't going to make it in time to return my rental in time before the location closed for the night. The employee talked me thru detaching the trailer from the hitch of our truck and were able to do it on our own! Thank you for the great customer service!

Need more people to work there and need better customer service attitudes.

UHaul had installed the hitch on our vehicle when we bought it. Upon arriving to pick up the trailer we had a problem with left side not lighting. The young man who looked at it, said there was nothing he could do. He had a very poor work ethic and attitude. We had someone else look at it and told us there was no shrink wrap or anything on any of the wiring just electrical tape that was falling off almost all of it.

Everyone and everything was terrific

I reserved online for a pick up and there was nothing online if there was a hitch on it. So I called and had to wait 29 minutes to get through just to ask if my reservation had a hitch and she told me "yes, a 2 inch ball". So I picked up the truck, right before closing and just thought the hitch would be on there. I did the whole check over on the truck and didn't even think about looking to see if there was a hitch ball on there! On my way to pick up my boat I get to the store and look down and there's no hitch!!! Now that uhaul was closed I went to couple other stores to get one but to no avail and I just had to miss my appointment to pick up my boat and now I have to wait a week to get it now and go through courts ! And I still had to pay $37 for nothing because the woman on the phone and the cashier told me there was a 2 inch ball on it

Thank you people for having a great com

The truck needs some front end work.... steering is very loose and I told the attendant but he didn't seem worried about it

Staff is so helpful and friendly!!

This was my first time get a storage box on the inside

I had my items in the unit for several years and the unit remained bug free all that time . I was impressed with the courtesy of the staff at the facility.

A bit pricey

My unit leaked and my dads dresser was ruined. That was the only thing left i had of him. I have washed $75. Worth of wet, moldy, bugs my clothes smelled like a chemical. We let them into our full unit to spray for bugs. I will never use this company again or recommend it. I payed insurance but the manager said it dosent cover that. Wtf does it cover.

Didn't tell me about specials

Staff were extremely helpful and courteous, especially Anna and Miranda

Great Service

Exceptional customer service!

Great company great customer service . We will use U-Haul as our moving company every time.

Check in was nice and easy.

They are wonderful, helpful, thoughtful, courteous, professional and polite. They made my experience of a difficult move, easy. I cannot say enough about the quality of the Warren facility.

FANTASTIC SERVICE WHICH FAR EXCEEDED OUR EXPECTATIONS.

Customer service was very helpful

There should be more details provided on how the self pick up process works. I had the U-Haul scheduled for 11:30am but didn’t leave until later due to the authorization process from the parking lot.

Ladies over there are amazing. Love them. Thanks!!!

Front End Staff were Always very attentive and responsive Great Experience and will come back again!

MY ONLY COMMENT AND WARNING TO ANYONE WOULD BE TO NOT PUT ANYTHING OF VALUE THAT MAY BE SUBJECT TO MOULD OR MILDEW. WE STORED LEATHER FURNITURE IN THE FACILITY AND IT CAME OUT MUSTY.

I paid for secure access but there was no fence ever installed so it was wide open to anyone who wanted to wander in. The staff was friendly. It was easy to access the storage area.

They really helpful Thank you

I was initially given an outside unit because the person working thought I wouldn't be done unloading before it was time for him to leave. No satisfaction for dangerous faulty trailer towing my car!

Location is a bit too far for me and my friends

I purchased a storage room but did not move in until 2 weeks later they sold my room to someone else and deactivated my key they had to move me into an other unit and I was over charged for boxes

Clean convenient storage. Polite staff.

They did a great job. There was just th us one guy that works there that has a nasty attitude and smart mouth. Other than that the service and other worker's were awesome. I'd recommend your services.

Everything was nice except the hours you can use the card and when I tried to check out and give my card back. It was 6:54 pm and it closed at 7 but the two people in there had already locked the door

I have no comments

Facility was flooded for 2 days before I found out that my stuff was soaked. Management didn't know.

Price could of been cheaper

Employees are excellent. Keep up the good work! Storage units are new and they are well maintained and clean had no issues!

Had no problems