Customer Reviews for U-Haul Moving & Storage of Warren

3,726 reviews

644 Main Ave SW   Warren, OH 44483
(by the old Mickey's Army Navy)

(330) 399-1351

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 399-1351

644 Main Ave SW
Warren, OH 44483
(by the old Mickey's Army Navy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bo R. 
Rating:
5.0

Experience was seamless. thank you

Rick P. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
5.0

Customer did not leave a comment.

Cheyanne D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

anthony B. 
Rating:
5.0

Staff was very friendly and helpful with making the rental process very easy for us thank you so much!

Roy S. 
Rating:
4.0

Customer did not leave a comment.

Gracie H. 
Rating:
5.0

Customer did not leave a comment.

Zane M. 
Rating:
5.0

The Manager of this store deserves a knowledge by Corporate! Not only did she take this job in the BEGINNING of the Pandemic , she took over a store that had been POORLY managed on EVERY level . Her and her staff truly have turned this location around. I truly appreciate everything they do for our community. I have witnessed for myself the power one individual can make, for that I will be FOREVER GRATEFUL FOR MY EXPERIENCE WITH U-HUAL OF (Main Street)WARREN, OHIO Sincerely , Sonya Morgan RN

Sonya M.  |  Overall Experience 
Rating:
5.0

No Drama. Everything was ready & employee who helped could not have been more efficient & helpful!

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Tamika S. 
Rating:
5.0

Love the service at this location-always go above and beyond

Julia K. 
Rating:
4.0

Very Kind Person !!

Debra R. 
Rating:
5.0

The excellent rating was NOT for your location, it was for Andrew who worked very hard to accommodate us. Apparently the truck I reserved was NOT returned and we weren't aware until we were there to pick it up. At that time you only had a van available which we later found out our fridge would not fit. We came back approximately 11am when we couldn't find a truck to accommodate our move and a smaller truck reservation was canceled and available. We went back to pick up the van to switch out. Andrew did EVERYTHING possible to accommodate us but unfortunately we had wasted 2 hours move time. The truck being dirty was NOT Andrews fault as he was courteous enough to realize that if he mopped out the back it would still be wet and be a danger to someone falling when loading the truck. We did not make it back for return by 5 being we lost 2 hour move time due to the above stated and I called and was told by a woman that you close at 5 so we had to do self check in. I assumed the website had everything we leased and in error clicked that we had utility dolly when we ONLY had appliance dolly and there was no way to go back and change it so we were charged in error for utility dolly that we NEVER had. It should be your policy to make customers aware BEFORE they get there if their reservation has not been returned in order to give your customers time to make other arrangements. I'm not sure if we were charged for being late but if we were, it DEFINITELY should be refunded to us due to being inconvenienced by losing 2 hours move time. You should DEFINITELY have more Andrew's on staff and he should definitely be praised for his EXCELLENT customer service. I will need to utilize your services in October to take new furniture to my son in Columbus and it would NOT be good if this happened again.

Vivian B. 
Rating:
5.0

Everything was fine. Very nice experience.

david P. 
Rating:
4.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

If possible more leg room in vehicle's

Sheldon S. 
Rating:
5.0

The staff at this particular are FANTASTIC!!!! Would definitely recommend. They maintain the equipment very well and are always willing to help their customers. Thank you!!

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Krystina D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Have more trucks available.

John P. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

KeMari S. 
Rating:
1.0

3/4 tires were bald and not safe to drive on. Blew a tire. Had to get all 3 tires replaced. Unsafe. Unsafe. Unsafe.

Jazzmen H. 
Rating:
2.0

Steering column is off track, ramp kept getting stuck, driver door felt and sounded like it was going to fall.out raddled the whole time. Very terrible .

Christina H. 
Rating:
5.0

Customer service was excellent. Whoever waited on me was professional, knowledgeable, and personal. Very execellent service.

Louise H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Michael was fantastic! Not only was he working alone, he was training a new girl. There were 4 of us waiting, and he was so polite, efficient, and attentive all at the same time. That guy definitely needs a raise!! Kudos to him for handling the entire place on his own!

Lisa A. 
Rating:
5.0

Very friendly and knowledgeable - prompt service

Tyler B. 
Rating:
5.0

My experience was great, and Andrew Minx was as good as they come, kind ,very heplful, and helped me through the whole process, as I'm am very technically ignorant, it was a great experience and I will definitely come back

Ted B. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

The experience was great, I wouldn't change anything!

Maria W. 
Rating:
4.0

The two male associates were very helpful and the van was clean and easy to drive.

Danette D. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Louise W.  |  Overall Experience 
Rating:
5.0

Great customer service and treated like a valued customer.

David H. 
Rating:
5.0

Customer did not leave a comment.

rhonda T. 
Rating:
3.0

The guy working there just acted like he was doing me a favor to wait on me

Fred B. 
Rating:
3.0

Customer did not leave a comment.

Bert J.  |  Overall Experience 
Rating:
5.0

Associates were so nice and helpful. Equipment was perfect for what I needed. Great AC in the van on a hot day!

Lindsey B. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

Alexis J. 
Rating:
5.0

Thank you your storage unit really helped us out.

Esther H.  |  Overall Experience 
Rating:
4.0

Staff assisted with necessary steps to ensure smooth process

CORETTA S.  |  First Impressions 
Rating:
3.0

10 foot truck with no ramp. Your people need to convey this message.

rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
4.0

Customer did not leave a comment.

Adrian F.  |  Overall Experience 
Rating:
5.0

Great service

Jason L. 
Rating:
3.0

General manager was very rude

Lucinda F. 
Rating:
5.0

Quick check in and out. Friendly people. Will deffwntly be using this location again

Michael G. 
Rating:
5.0

Mike at the front desk is very pleasant to speak with and had great customer service skills. 10/10 would recommend.

Alycia B. 
Rating:
5.0

Customer did not leave a comment.

Tracey W. 
Rating:
5.0

The employees where very helpful and polite equipment was available on short notice thank u

Anita C. 
Rating:
5.0

The kid waiting on me was fantastic.

DJ B. 
Rating:
5.0

Customer did not leave a comment.

DOUG C. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
4.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE W. 
Rating:
5.0

I really enjoyed the friendliness of the staff. They were knowledgeable when I raised questions. I appreciate that so much. Equipment was on hand when needed. The cleanliness of the ground surrounded my unit was always maintained and secured. Thank you so much for securing my items. My hat is off to you Uhaul guys.

Regina J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

I have confidence that the associates working at this location make every effort to make my visit a successful and satisfying experience. Upon enetering I am meet with a friendly greeting.

Tim F. 
Rating:
3.0

Online app stinks. Requests a bunch of information, then asks for an employer confirmation or passport once you try to pick up the vehicle.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Sterling H. 
Rating:
5.0

Customer did not leave a comment.

Brooke H. 
Rating:
5.0

Customer did not leave a comment.

Rachelle C. 
Rating:
5.0

Customer did not leave a comment.

Lynn J. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
2.0

Make sure the truck get serviced, charge the price you say it is without all the add on's. Don't make customer's jump threw hoops to turn in truck or be charged $20. Not like you all will do anything to fix the issues.

LORA G. 
Rating:
5.0

Customer did not leave a comment.

Leon W. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Jedidiah B. 
Rating:
1.0

The truck we requested was not available when we arrived at our scheduled time. We had to pick up a bigger truck that we did not want/need at a different location farther away. It was not communicated at the new location what time we were available to pick up the new truck. The new location was very rude in calling and complaining that we were not there to pick up the new rental at a time that we had not agreed upon. We received a $25 discount but that certainly does not make up for the larger amount of gas we had to pay for a bigger vehicle.

CYNTHIA W. 
Rating:
4.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

After driving 18 hrs and moving home after 20 years Kelly (general manager) couldn’t have been more courteous and accommodating and professional to make my transition smooth. 5 star service for a 5 star woman!!

greg r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Debbie R.  |  First Impressions 
Rating:
3.0

The AC was not functioning, no dolly in truck and the moving pads weren't in truck , I drove back to store because 1 hour wait on call. The manager was able to quickly get me a different truck, dolly and moving pads

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Anthony V.  |  Overall Experience 
Rating:
5.0

Need more staffing🤔

Mike K. 
Rating:
5.0

I wouldn't recommend this location because the lady or young dark haired white girl ( idk her ethnicity. She may not be considered Caucasian, but maybe another white race) who works there is rude as hell. I don't know what she deals with on a regular that alters her mood, but she needs another job. Clearly she hates where she is. We were there about 10am and she was already over it. I pray she goes to school, starts her own business or does whatever she needs to find work she enjoys so she can better enjoy life because her attitude stinks. It's all over her face when you walk in that she's miserable. Beautiful girl. Horrible attitude.

Jessica C. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
4.0

There was only one employee at this location. She did a great job, but she was overwhelmed.

Dan S. 
Rating:
1.0

Customer service absolutely sucks I would not recommend your service if it was the last truck on earth. Your staff lied did not follow thru with the notes on the bill nor did they follow up. I would like a complete refund for my rental. I also did not get an appliance dolly that I was told would be there amd available.

Larry P. 
Rating:
4.0

Truck was dirty, chips on seat cardboard on floor

Mario T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

very nice people , will be back to rent again

joe Z. 
Rating:
5.0

This particular location has helped us on several occasions, when we desperately need a vehicle to keep our deliveries going. They have always been very helpful and professional. Thank you for always having our backs!!

Todd H. 
Rating:
5.0

Everything was excellent including the lady that took care of me when I came to get my van I ordered. Her name is Rosalina Kaczmark.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

diane E. 
Rating:
1.0

Charge me extra $50 cleaning fee without any reason

Jackie S. 
Rating:
4.0

Service the vehicles for running/ driving capacity! Check engine light was on the entire time and possibly the transmission was slipping or something underneath. Need more than one rep working also. Having to wait 30 mins or more in line when you have a reservation is a bit frustrating.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

Ray S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Christie C. 
Rating:
5.0

The lady who checked me in was just wonderful. She brightened my day.

Jennifer A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey M.  |  First Impressions 
Rating:
5.0

👌🆗️

Charles C. 
Rating:
2.0

The uhaul was dirty, the windshield wipers didn't work, and the alignment was completely off. Got everything loaded up and when I arrived to my location, after it raining the entire trip, some of my stuff was soaked and ruined. I got to the location and there was no manager to talk to and the person checking in promised one would reach out to me, which never happened. Called the corporate number to talk with someone, said they had 3 days to respond to me, still never heard anything. Will not be using them again.

Sarah A. 
Rating:
3.0

Customer did not leave a comment.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
4.0

Interior of vehicle could have been wiped down/ been cleaner and windows cleaned.

Tad M. 
Rating:
3.0

Overall great experience from being able to reserve this online and pay for it up front and have it reserved. Great service.

Carl C. 
Rating:
3.0

Customer did not leave a comment.

Natassia K. 
Rating:
5.0

This is for the company itself. When someone rents a vehicle, and declines to have any moving equipment- they want to use the entire space of the vehicle. When you have equipment in there, taking up space, you are not renting out the full truck. Stop this policy. If I choose to rent woth uhaul again- I will have to make sure the moving items are out of the truck before I leave. I also did not want to be responsible for those items. It was incredibly difficult to fit the items, due to those moving supplies being in the way Thank you.

Bryan C. 
Rating:
1.0

I was charged 3 different times on my credit card

Stephanie R. 
Rating:
4.0

The young lady who helped me out was fabulous very polite and professional. Only down fall was they need another worker to help move trucks on busy days

Richard B. 
Rating:
5.0

Van was basically brand new and drove really nice.

Nicole A. 
Rating:
4.0

Customer did not leave a comment.

catherine L. 
Rating:
5.0

The personnel working at the Warren, Ohio location were exceptional helpful and polite. I will definitely rent again!

Ed R. 
Rating:
5.0

It was after hours but very simple to complete the drop off process

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Nothing. Everything was perfect

kambrea O. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
3.0

Customer did not leave a comment.

tiana s.  |  First Impressions 
Rating:
1.0

I would like a call from Kelly Anderson please. 3304155556

Deit D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Delmar L.  |  First Impressions 
Rating:
5.0

My move in experience was great. The staff was very helpful and caring.

Cassandra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dalonte W.  |  First Impressions 
Rating:
1.0

I tried calling multiple times and no one ever answers the phone. I tried to call and set up a payment or date I could come in and pay for my dead grandmothers things that I had in 2 storage units and they never answer the phone. They called me I was in a meeting for work and so as soon as I was excused I called back and they never answered. My dead grandmothers things were auctioned off.

Dominique M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharar D.  |  Overall Experience 
Rating:
1.0

I reserved a large storage unit when I reserved the truck, and the website said that it would be free for the first month. Then I added on a smaller unit. When my movers arrived at storage I was told they only had the reservation for the smaller unit and they had no more large units available. I had to have my movers take my belongings to another storage company.

Anne P.  |  Online Move In 
Rating:
5.0

The only problem I had was the last month of me storing my stuff there, I was bothered a few different times by another costumer of yours there that had a unit with the number of 842 and he was also drinking down there while at his unit. When I complained to the staff he said I had to call the authorities instyos going and saying something to him for drinking at your establishment. Thank you for reading this.

CARLA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isiah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aida M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHEYENNE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Overall Experience 
Rating:
5.0

In these current times; being convenient and affordable should be added to you guys commercials.

Kevin B.  |  First Impressions 
Rating:
5.0

There was one gentleman who would not let me use a tool I thought that was a little disturbing I only needed a screwdriver or a pair of pliers and he was adamant about saying no I don’t think that was right and he had a little bit have a minute or two he had a little bit of an attitude

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DIANNA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELLICE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori T.  |  Overall Experience 
Rating:
1.0

Worst experience of my life. Everything was ruined due to the property’s poof maintenance and they did not even call to advise renters their belongings are ruined.

Julius S.  |  Overall Experience 
Rating:
5.0

Maverick went above and beyond to make sure my experience was easy and quick and it was so greatly appreciated. This facility is the store I used the last 3 times I moved and I will recommend it everytime

ALEC L.  |  First Impressions 
Rating:
5.0

Uhaul rep on Monday I give him five stars ✨

Jo E.  |  First Impressions 
Rating:
5.0

Very friendly and professional staff at your Warren facility.

CHRISTOPHER S.  |  First Impressions 
Rating:
1.0

I never rented anything from uhual in my life When I first got my storage unit the lady told me I could access it 24 hours a day at any time that turned out to be a LIE could not Access weekends or after closing and the place is filthy the so called general manager refused to refund me my overpaid money when I left I paid for a extra month in advanced and when I moved out I left my locker spotless clean and took pictures corner to corner and the so called general manager "Kelly" there said I was not entitled to the advanced months payment I have proof I made she humiliated me in public trying to make me and my receipt look like a lie raising her voice almost screaming further more when calling the local and corporate uhual phone I couldn't speak with anyone else above her to assist me in my local U-Haul robbing me out of the money I AM owed because they have you on hold for hours and when they do pick up the phone your hung up on this has been the WORST experience from a NON Professional local U-Haul I ever imagined I been lied to repeatedly and robbed of the money OWED to me and the place leaks water and is a filthy mess absolutely unacceptable and a lesson learned to say the least I will be sharing my experience here with everyone I know as much as I can so they don't make the mistakes I did going there!!

josh w.  |  Overall Experience 
Rating:
5.0

Smooth, fast, and friendly. A solid, professionally run operation.

CHESTER S.  |  Overall Experience 
Rating:
5.0

Great location and staff is friendly. Never had a problem with tbis location at all. Thanks U-haul.

CARLA H.  |  First Impressions 
Rating:
1.0

Messed up 3 business transactions and the guy lied to us and messed with us the whole time. Made us unload a truck in 2 hours when we were supposed to have the truck as long as ai needed. Then acted like a child when my voice raised because I got tired of him messing with us after 45 minutes. Never again.

SUSIE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derick S.  |  First Impressions 
Rating:
5.0

Mrs. Kelly and her staff is awesome!! I would have my moving and storage in no other hands. They’re like family, helpful, kind and quick to assist. Thank you so much.

Regina J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rashidi b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sean K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mako c.  |  Overall Experience 
Rating:
5.0

Thank you, Kelly for being friendly, helpfull, and efficient.

CHESTER S.  |  First Impressions 
Rating:
5.0

the inability to access my locker earlier than 9 am. is a bit annoying but not a deal breaker

christopher v.  |  First Impressions 
Rating:
5.0

We were very pleased with U-Haul!

Cheryl W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina B.  |  Overall Experience 
Rating:
3.0

I was a bit disappointed that the largest unit available (12'x13'x5') was pretty inaccessible due to the stairs (which I was notified about) and the narrow hallway (about 3' wide by 6' tall - which I was NOT notified about). Though I would have been able to fit my furniture in the room itself, it was impossible to rotate the couch in the hallway since it was so narrow and awkward. The smaller units had larger hallways, but the largest ones up the stairs just wouldn't cut it. Unfortunately I didn't even get a chance to fill the unit up since the largest items didn't fit, so I feel like I overpaid. Also, some correspondence from the location mentioned 24-hour access, but the unit is explicitly only accessible from 5am to 10pm. At 10:01pm I was locked out and had to haul everything back home an hour away and extend my truck rental another day. Also, I'm pretty sure I witnessed like 3 crimes during my experience in the area. Warren is a dying post-industrial town, and this location is a bit of a rough spot. I wish I would have known. I can't blame U-HAUL for most of my misfortune while moving, but I think the narrow hallway on the second floor is a significant disappointment to say the least. It's not like I could have seen it ahead of time. I tried to call before I reserved it but I think they only ever have one person in the office and I could never get through. It was clean enough and maintained enough, but it really seems like there must be just one person keeping the place running. All things considered, this is the most convenient self-storage location for at least 30 miles, but I'm glad I know now that I need a smaller unit to fit my large items and that I should plan to arrive while the sun is still up if I want to feel safe.

Alexander W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amanda P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
5.0

They were very efficient in the process of getting me a unit. Thanks!

KaThie A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Clinton B.  |  Overall Experience 
Rating:
5.0

Rosalie was great, knowledgeable and friendly. She’s a sweetheart.

Terressa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Betty C.  |  Overall Experience 
Rating:
5.0

Everyone was fantastic and very informative. I would recommend u-haul to anyone making a small or large move. Two thumbs up!

Judd G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melvin b.  |  First Impressions 
Rating:
4.0

There was no signage or directions in my e-mails as to where my unit was. When I found the access door, there weren't any maps or directions to as to what grouping of units were where, and the floorplan of the building was a bit confusing (hallways would lead to dead ends, groupings of unit numbers were not in a fluid sequence, etc. This meant I spent about 35 minutes of my move in just trying to locate my unit by wandering around alone in this back warehouse. The facility is very nice, I appreciate the temperature readouts on the walls of the temp controlled units.

Daniel P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  Overall Experience 
Rating:
2.0

Considering I have several heavy items, I didn't think to ask whether my unit was on the ground floor, which it was not. When I asked about switching to a ground unit, I was told it would be an additional $10 after I was automatically charged for a lock although I already had one! I would suggest that your CSRs ask more questions.

Lea V.  |  First Impressions 
Rating:
5.0

I've always had a good experience at your facility! Thanks

ken n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki K.  |  First Impressions 
Rating:
5.0

Always count on U-Haul for situations where moving and storage are important, lots of items to help make a move easy. Friendly staff, clean environment and great equipment I know I can count on to complete a move. Thank you

heath f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miranda h.  |  Overall Experience 
Rating:
5.0

This was my first time get a storage box on the inside

cozette h.  |  First Impressions 
Rating:
5.0

I had my items in the unit for several years and the unit remained bug free all that time . I was impressed with the courtesy of the staff at the facility.

LINNE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lula H.  |  Overall Experience 
Rating:
4.0

A bit pricey

james k.  |  First Impressions 
Rating:
2.0

My unit leaked and my dads dresser was ruined. That was the only thing left i had of him. I have washed $75. Worth of wet, moldy, bugs my clothes smelled like a chemical. We let them into our full unit to spray for bugs. I will never use this company again or recommend it. I payed insurance but the manager said it dosent cover that. Wtf does it cover.

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaime C.  |  Overall Experience 
Rating:
4.0

Didn't tell me about specials

Damon D.  |  First Impressions 
Rating:
5.0

Staff were extremely helpful and courteous, especially Anna and Miranda

Kelly Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramya M.  |  Online Move In 
Rating:
5.0

Great Service

Micheal O.  |  Overall Experience 
Rating:
5.0

Exceptional customer service!

Amy D.  |  Overall Experience 
Rating:
5.0

Great company great customer service . We will use U-Haul as our moving company every time.

Steven W.  |  First Impressions 
Rating:
4.0

Check in was nice and easy.

Michael B.  |  First Impressions 
Rating:
5.0

They are wonderful, helpful, thoughtful, courteous, professional and polite. They made my experience of a difficult move, easy. I cannot say enough about the quality of the Warren facility.

Phyllis C.  |  First Impressions 
Rating:
5.0

FANTASTIC SERVICE WHICH FAR EXCEEDED OUR EXPECTATIONS.

STANLEY H.  |  First Impressions 
Rating:
4.0

Customer service was very helpful

Angela T.  |  First Impressions 
Rating:
2.0

There should be more details provided on how the self pick up process works. I had the U-Haul scheduled for 11:30am but didn’t leave until later due to the authorization process from the parking lot.

Veronica S.  |  First Impressions 
Rating:
5.0

Ladies over there are amazing. Love them. Thanks!!!

BRIAN J.  |  First Impressions 
Rating:
5.0

Front End Staff were Always very attentive and responsive Great Experience and will come back again!

Oscar P.  |  Overall Experience 
Rating: