Customer Reviews for U-Haul Moving & Storage of Waterford

7,120 reviews

3541 Highland Rd   Waterford, MI 48328
(Near Cass Lake)

(248) 682-4502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(248) 682-4502

3541 Highland Rd
Waterford, MI 48328
(Near Cass Lake)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Maybe add more large size storage options

Melanie A. 
Rating:
5.0

Customer did not leave a comment.

Jessica R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SARA LEE B. 
Rating:
3.0

Just friendlier/more hospitable staff

Joseph T. 
Rating:
4.0

Customer did not leave a comment.

LISA MARIE S. 
Rating:
5.0

Customer did not leave a comment.

Janice Q. 
Rating:
3.0

I called the 800 #... that was an awful experience.

BETH ANN G. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

You actually can improve you customer derive both on phone snd on app I had a flat and waited over 20 minutes to talk to Somone Than Carrie on app took for ever Than whe I did get a response it was not at all a acceptable! After investing over an hour than I find out it will be 90 minutes till I get help Than I helped my self and bought a spare plus a jack so I could get on my way Carrie said you would reverse on the text And the dealer and water for when I return it said they were not reimburse I'm not sure unless Somone refunds my total bill I will

JOHN H. 
Rating:
4.0

Unhooking the trailer after store hours without help is a little challenging. One of the Ann Arbor locations had somebody there to help outside the regular store hours.

Helmut V. 
Rating:
4.0

Customer did not leave a comment.

NATHAN EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

MERLINE L G. 
Rating:
4.0

Charged for gas that was replaced

DANGELO DOMANIC B. 
Rating:
5.0

Everything was great. Only complaint is they never have the supplies the advertise in stock online and they are always busy and understaffed. Once you get set with truck and storage it's smooth sailing and most can be done online

Samantha T.  |  Overall Experience 
Rating:
3.0

The truck was old. I wasn't going to say much as long as it got me from point A to B. But as I drove it the truck seem to have a transmission problem. Like it was rearing high, would jerk at times on speed increase and the shift change was off. But again as long as I can take care of what I needed. But then my battery died. I don't know if the key didn't turn all the way or if I didn't turn the lights off but I had to get a jump. It wasn't horrible but I hope next time I can just get a better truck. I hate to be alone and this happens again.

Enjoli A. 
Rating:
3.0

Truck was very old. Uncomfortable seats. Needed constant air inflation during rental. Air vents were broken. Overall need maintenance

Alice N. 
Rating:
2.0

The representative acted as if I was an inconvenience. The representative was rude. He told me not to do anything on my phone and he would take care of the rest. He did not politely ask he demanded. When I returned the van they told my boyfriend to just leave the keys in it and they would handle it later. This location is definitely not what it used to be as far as service. Definitely changed and unfortunately not for the better. Also, the pictures of the van when I picked it up were from when the van was new and clean. I made sure to make note of that when I submitted vehicle condition report when I picked up the van. The back of the van was dirty and I didn't want to be charged a cleaning fee as I did not dirty the van.

SILKIA IRIS R. 
Rating:
5.0

Customer did not leave a comment.

Loraine L. 
Rating:
2.0

Tell your customer service to be friendly and helpful. Stop this “only we can hook up trailers” crap

BRIAN RICHARD D. 
Rating:
4.0

I would not recommend this location because you could not call them. Calls went to a call center, they had no idea on any questions asked. I physically had to drive to this location to get service and my questions asked

Carolyn D.  |  Overall Experience 
Rating:
3.0

In light of a pandemic that we are facing, maybe staffing could be an issue but when you have more staff doing other things than waiting on customers, it's not customer service oriented. I was given a vehicle that was defective which caused some cost discrepancies. Although the company split the cost of the mileage which I appreciate, but the gas gauge was broken which caused me to over fill my required limit. I was told that that would just be reimbursed to me which never happened.

Darryl H. 
Rating:
5.0

Customer did not leave a comment.

Billee H.  |  Overall Experience 
Rating:
5.0

Excellent customer service. No Long wait to get my equipment.

Robert K. 
Rating:
5.0

Bobbie, who delivered the container was extremely helpful and gave suggestions that saved me money. She had a great personality and her helpfulness was gratefully received. We ended up picking up the container at the Waterford facility and it was already put on a trailer for me to move free of charge. I will definitely use Uhaul again when I have my next move and I'm sure I will have one. Great staff at the location.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES HARVEY O. 
Rating:
3.0

Dropped off after hours. Website was not working to check-out. For 2 days no one answered the phone at this location. Called the 800 number and could not remote check out trailer. Called the Wyoming location and they took care of the situation for me.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Dawn F. 
Rating:
5.0

Gr8 experience.

Paul E. 
Rating:
5.0

Received links to online functions for check-in and equipment condition but these links did not work for me so I was unable to use them.

ELIZABETH ANNE R. 
Rating:
5.0

Customer did not leave a comment.

linda M. 
Rating:
4.0

Better communication between locations so the drop off location is expecting me.

Eric S. 
Rating:
5.0

Perfect team effort. Went out of their way to assist me Very fast and efficient! Thanks you will rent again soon

ANDREW PAUL J. 
Rating:
5.0

Customer did not leave a comment.

JOHN WAYNE P. 
Rating:
4.0

Customer did not leave a comment.

kimberly c.  |  First Impressions 
Rating:
1.0

When making the initial reservation nothing about a weight limit was mentioned and it is not on any of the documents that you send out. You have to go searching for it on the website to find it. So when my driver called to schedule box pick up she asked what I was shipping and said I probably need to 2 boxes. This is 2 days before pick up. It is obvious this happens frequently as she had solutions so readily available and said she would only charge the minimum shipping amount for the 2nd container. This is very dishonest and unprofessional business practice. And trying to get a hold of anyone at the main number takes forever with extremely long wait times. Very disappointing service. Michael

Michael J. 
Rating:
5.0

Great place with polite staff and excellent variety of services.

Charles B. 
Rating:
5.0

Better fluidity in communication between facility and Uhaul regarding what services are in the contract. Unaware I had contracted not only for the truck but also for a unit and moving personnel. No contact info was ever given from the website for the movers and they never showed nor did I have a way to contact them. Was not aware that there were dollies at the facility but was happy to see and use them after not having the promised help at the house.

Marianne B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sam C. 
Rating:
5.0

Nothing, very friendly service as well.

JOHNATHON ROY P. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
4.0

Forgot to include dolley when I picked up the truck. Removed the charge after when returning the truck. When I arrived to pick up the truck they were unaware I was also renting a storage unit. They were also unaware I had contracted for two movers to assist in the move. The movers never called, never arrived at the location of the move or the rental office which was less than a mile apart. No link was given to contact the movers. I am not paying for any service not rendered.

MARIANNE ELIZABE B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MILTON B. 
Rating:
4.0

N/a

MICHAEL EUGENE E. 
Rating:
4.0

Customer did not leave a comment.

WINONIA FAYE R. 
Rating:
4.0

My UberX driver in Michigan her name is Bobby I don't have her last name she was so kind .I was so concerned about my stuff leaving. She was very helpful in every way and said don't worry it will get down to Florida safely 😎

Colleen L. 
Rating:
5.0

Nothing it was fast and easy

ROBERT DAVID F. 
Rating:
5.0

Great place to use, thank you

Ronald H.  |  Overall Experience 
Rating:
5.0

The staff delivery person of the U box was friendly and helpful. I am totally satisfied with the entire process.

GREGORY S. 
Rating:
3.0

First truck brake lights didn't work told to me by person who took me and followed me and 10 miles away brake alarm sounded which included brake light and wrench symbol on front console and a constant beep Not a good start took truck back got another when I turned in 2nd truck asked what was wrong with first truck was told it's just old Wasted a lot off time having to get 2nd truck when you have people lined up to help you move at a certain time

RICHARD STANLEY L. 
Rating:
4.0

Customer did not leave a comment.

DONALD ERNEST D. 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  Online Move In 
Rating:
1.0

I left my wallet at the front counter and when I came back it was gone. I ask then where it was at, they said they don't know. I asked them do they have a camera and they yes. She took my number and said she would call me.I looked in every spot I was at, no wallet. had no money no cards and I was looking for my wallet driving around. Then they call saying a salesperson found my wallet by the scan in door. I said I looked there abs I didn't see anything. I believe I the guy who checked me in that day, took my wallet, decided to keep it until I said do you got cameras, then had a change of heart. I think he's sneaky, and disloyal. You you guys need to watch him. I'm glad I my wallet back, but had to pay for extra mikes because I was driving back and forth looking for my wallet when the guy should have just given it back to me Not happy with the experience at all.

Omar M. 
Rating:
5.0

I only picked up the 4x8 trailer at this location. I had the Rochester Hills, MI location place my hitch and electrical connection on my car. The Frontage Road, Marana, AZ location was horrified by the installation and the fact that I drove from MI to AZ with no electrical! They connected it to the trunk light! I want a refund of a minimum $70 for the insurance that I may have had to use due to the danger of not having electrical as I traveled across hundreds of miles of very dark land and no one could see me! I want your response to this refund. If no response, I will be calling you.

MARK CREIG S. 
Rating:
5.0

My problem was the day before not with this location but with another location ; after renting on line a small pick up truck from a location in commerce township I received an e mail that the pick up truck is not available at that location ad a regional employee from u haul will call me and direct to another location ; No one called me so i called the original store in Commerce twp-they told me I was moved to REDFORD MI and the pick up truck is there waiting for me ; i then drove about 20 miles to Redford to be told that u haul never confirmed with them and thy do not have the truck ; IN brief my experience with the Waterford u haul on 3541 Highland Rd was EXCELLENT but the day before it was bad especially that no one contacted me

SAMIR FARID F. 
Rating:
2.0

I was overcharged for fuel Gave it to me almost on e charged me 30$ Was only 10-15$ worth of gas

NAVONNA ARRIAONA W. 
Rating:
1.0

When I arrived at this location to pick up the truck that I reserved I was told that they didn't have it. The employee there was very rude and told me i didn't have a reservation and said he could give me a smaller size truck or leave. When I showed him the confirmation that uhaul emailed me showing that i did in fact have truck reserved for the correct date, time and location he said well i don't have it and it isn't guaranteed. It clearly says on the uhaul website that it was a guaranteed reservation otherwise what is the point. I rent about 30 trucks a year from uhaul and have never had a problem except at this location. They need to train there employees how to talk properly to customers and resolve issues without being rude. He wouldn't even give me a discount for having to give me a smaller truck! When i asked for one he said i will not give you a discount and told me to take it or go kick rocks. I have called corporate and hopefully they will work something out.

JAMES RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

GARY WAYNE A. 
Rating:
5.0

Great employees !! Very helpful.

MARK ALAN S. 
Rating:
5.0

Nothing - everything was great !

MARIANNE LEIGH S. 
Rating:
4.0

My 4 month storage experience was positive. I would recommend the facility to others. Ann and Bonnie seemed were always around and were knowledgable and professional. My negative experience was returning the 19' truck I rented the first 4 days. I only saw this rental agent one time - during truck check in and he was really nasty when i asked to extend the rental one more day. I would describe his demeanor as abusive. I kept my cool and worked around the "issues" this fella had, but it left me feeling I was mistreated and had not been fairly billed. To this day I feel I was overly charged and had been 'tricked' into excessive truck rental fees. When I left I hired local movers. It was expensive, but I didnt want to have to repeat the U-Haul truck rental move in experience. The UHaul truck rental fees billed to my credit card "were shady". ANY additional fees should be upfront and texted/emailed to the customer upon the billing occuring.

jan e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSHON YVETTE C. 
Rating:
5.0

Staff was really busy but they were very friendly and helpful

MARCIA CHRISTINE W. 
Rating:
4.0

Customer did not leave a comment.

Sonya R. 
Rating:
5.0

Trailers are the best they pull and handle real well

RONALD ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

NIGEL DAMIAN R. 
Rating:
5.0

The two men did a great job! Would highly recommend them again. Thank you

Aaron B.  |  First Impressions 
Rating:
5.0

Uhaul on m59 and cass lk rd fabulous group!!! Always recommend

PATRINA ANNE A. 
Rating:
4.0

Customer did not leave a comment.

Allison N.  |  Overall Experience 
Rating:
5.0

Hire more help. Even though you were short staffed, the pre-pickup online registration did save a lot of time.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Song M. 
Rating:
3.0

Customer did not leave a comment.

KAREN ELERIA K. 
Rating:
5.0

Customer did not leave a comment.

RON STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Shailesh J. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

Enjoyed the service Tow dolly worked good

GERALD C. 
Rating:
5.0

Customer did not leave a comment.

AMY CAPPS M. 
Rating:
5.0

Customer did not leave a comment.

Ada D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JACOB DHAR B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

PAUL JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
4.0

Convenient location

joanne k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT MACK C. 
Rating:
4.0

Customer did not leave a comment.

Deborah E. 
Rating:
1.0

The staff at the counter is super rude. It's very obvious that when you walk in that you've interrupted their internet/social media time on their phones. When I walked to the parking lot to retrieve my assigned truck, it was wedge between 2 other trucks. I walked back into the office and asked if one of the other trucks could be moved. I received eye rolls from 2 of the staff member. They said that they would be right out and I sat for quite a while waiting for someone to come out. If you don't like being helpful to customers, change your career. It's this way every time when I rent from this location.

ANDREW WINTHROP L. 
Rating:
5.0

I’m not sure what the young man name was but he had a service dog, he was very rude and has no customer service experience.

Rahmod C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Fabulous people! I even left documents in cargo van and they pulled it and tried to contact me....great location!!! Give these people raises

patrina A. 
Rating:
5.0

Customer did not leave a comment.

Mariansuzanne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Not staffed well enough....saw one customer wait for a while and then leave in frustration.

Douglas F. 
Rating:
5.0

Customer did not leave a comment.

Carolyn K. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
2.0

Wait time was very long despite only having one person in front of me (and 5-6 customers waiting behind me). Not a lot of direction when picking up or returning equipment, just went out back and hooked up and drove off. Definitely needed more people working the front desk/equipment area.

Jordan W. 
Rating:
5.0

Customer did not leave a comment.

Daisy V. 
Rating:
5.0

Zack was extremely helpful So is the rest Of the staff

ANDREW PAUL J.  |  First Impressions 
Rating:
4.0

Equipment was old and banged up and tires were pretty low on tread. I was only driving locally so not too worried. However, would have been very nervous if I had to take this trailer a long distance. The gentleman who helped me hook up the trailer and then checked me in upon my return did an excellent job and truly took pride in his job.

RONALD GREGORY A. 
Rating:
4.0

Thanks for all your help

roy R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tyler L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PETRA B. 
Rating:
5.0

Great employees and very nice trailer. Great price also.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WAYNE H. 
Rating:
3.0

Not all of the staff are helpful and polite, they don’t give clarity in the storage unit move in/out procedure.

KABRIA TASHA N.  |  Overall Experience 
Rating:
4.0

You need more staff. Wait time is much too long.

Julio D. 
Rating:
4.0

Customer did not leave a comment.

Christina P. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS GORDON C. 
Rating:
5.0

Phone app for returning equipment after hours is terrible!! Can not upload pictures taken by app!

TED V. 
Rating:
3.0

The person there was not too helpful. Everytime I asked questions or when I asked him to change the drop off location or to see if any location was open on sunday for the drop off date, he kept telling me to call U-haul and they will help me. The service was ok.

GIOVANNI F G. 
Rating:
5.0

It was very easy to Get to nice and clean they were very helpful at plenty of supplies when I needed them great plans great place to deal with I will deal with him again in the future

Art W.  |  Overall Experience 
Rating:
3.0

The truck I rented had engine problems, was very loud and transmission was slow to shift. And $.89/mile is expensive.

BRIAN PATRICK S. 
Rating:
5.0

Exceptional. Thanks to Zackary and his crew. Perfect rental

ANDREW PAUL J. 
Rating:
5.0

Customer did not leave a comment.

Helena M. 
Rating:
5.0

The gas mileage and odometer were not accurate to the contract. The online app t adjust was not fully explained, but your attendant s were very help to make this correct.

EVAN SCOTT M. 
Rating:
5.0

The website has glitches. Could not make reservation online, so I called in. After it was made, I tried to edit online, and was unable to.

ORRIN BURNS B. 
Rating:
5.0

Customer did not leave a comment.

Kailee V. 
Rating:
5.0

The employees were great. speedy and very nice! Definitely would recommend and use them again.

Steven J. 
Rating:
3.0

Customer did not leave a comment.

NATHAN ZANE S. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
1.0

It would have been better however. I had to deal with a UHaul employee that wasn’t happy with me because I apparently wasn’t using the easiest entrance to unload. Number one it was my first time there so how would I have known. He just kept repeating himself and saying for future reference. I was already unloaded I wasn’t going to load my stuff back in the car to do it the way he wanted me to. He made my move in experience terrible. He called my phone and then said the same thing in person like seriously leave me alone. He kept saying it like I was stupid. He wasn’t trying to be helpful he was upset I didn’t use the entrance closer to my unit. I told him it was my first time there and he just kept saying for future reference, which by the way is rude. Other than that experience with that UHaul employee everything else was fine except if it’s so important to use the entrance closer to your unit then UHaul should put those specific instructions in the initial move in email.

Silkia R.  |  Online Move In 
Rating:
1.0

Could not find the unit/did not help finding the unit when talking to one of the younger representatives. Walked around the property for 30 minutes in 90 degree heat and eventually found it. The unit was already rented out and he had to wait until they found another unit (same employee).

roderick E.  |  First Impressions 
Rating:
5.0

Anne was always there to answer all of my questions with a willingness to assist me. You can tell that she really likes her job & not just there for a paycheck. I appreciate all of the staff at this location. I've been to other locations, and NO Thanks. I will continue to rent from the Elizabeth Lk. Stores as I have for so many years in the past.

JOSETTE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shailesh J.  |  Online Move In 
Rating:
5.0

Great location, close to my home. The facility was always clean and I appreciate the flatbed/dolly that was always available.

Jenetta T.  |  Overall Experience 
Rating:
5.0

Only issue is with the drive in bay doors for Self-storage facility. The owner, Ann Sanchez did explain it was a known issue that is being addressed.

ANGELITA CRUZ G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ross M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDRA NICOLE-ANNE B.  |  First Impressions 
Rating:
5.0

Great staff and clean facility. Would definitely use again.

Paul T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samantha T.  |  First Impressions 
Rating:
5.0

Everything went well except the closing of the account. IT was not closed after the access card was handed in. So I got charged multiple times and had to visit the facility to close the account. Calling the facility went to permanent hold and did not help Thanks for everything.

RAJESH MOHANDAS K.  |  Overall Experience 
Rating:
2.0

They let someone cut off my lock and replaced it with their lock and that person proceeded to take my personal items out of the storage unit. Fortunately I found this out relatively soon after it happened and it was rectified but other than "sorry " I was offered no other compensation off my storage fees...nothing. I felt very violated. You are lucky I am a nice person and didn't involve the police or file a complaint.

CLAUDIA ELIZABET V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ANTONE M.  |  Overall Experience 
Rating:
5.0

Your business are very well clean and paying are good.

SCOTT N.  |  Overall Experience 
Rating:
5.0

Convenient, easy, friendly, clean. Occasionally a long wait in line for things when i had to pop in but the unit itself was great my things were fine and undamaged. I had an outside unit. Would use again and recommend.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Even though only had unit for 3 months was very satisfied and would use again if needed. Service was great and Uhaul is my go to for moving both local and out of state.

robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken d.  |  Overall Experience 
Rating:
2.0

Long wait and no acknowledgement from the people at the front desk. My autopay was not set up properly. My unit was locked once and when I informed the associate he was nothing but aggressive and rude.

BRADLEY C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renee P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khari F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giordano B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lori P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peggy r.  |  Overall Experience 
Rating:
4.0

Employee work load doesnt give them opportunity to explain policies. I saw several customers angry at counter - it wasnt their fault. UHaul Leadership needs to learn how to defuse these situations. Bad internet reviews validate this happens to often at this location.

jan e.  |  First Impressions 
Rating:
4.0

There was not enough help when I rented and when I closed account I waited over 35 minutes. But the staff I dealt with were good

SANDI F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn B.  |  Online Move In 
Rating:
5.0

The employees are always bust but, stay courteous and professional.

James C.  |  Overall Experience 
Rating:
5.0

staff is excellent - very professional

ken d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elana o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deloris B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL EDWARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara H.  |  First Impressions 
Rating:
5.0

Great experience. The guy at the desk was very helpful, polite, and got me right in.

Ronald R.  |  Online Move In 
Rating:
5.0

L.B. Mitchell the rep that helped me with my process order was excellent. Was very polite and professional. Very great service, great employee.

OMAR M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen m.  |  First Impressions 
Rating:
5.0

Easy and convenient

EDWARD G.  |  Overall Experience 
Rating:
5.0

Everything was wonderful.

William M.  |  Overall Experience 
Rating:
3.0

The only problem is there were not enough staff there helping customers. When I walked in there were 3 people ahead of me in line, 3 people sitting down that had already been helped and waiting on something before they could leave, and even with a reservation I still had to wait almost 20 mins to be helped. While standing waiting about 5 people walked in after me. It’s a small store and people were just standing everywhere. It just doesn’t seem like enough staff are on site to service the number of customers coming through. Otherwise the person who helped me individually was great! Very friendly and helpful.

Jennifer J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

don c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timesha Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

amy b.  |  First Impressions 
Rating:
2.0

The staff were not very helpful except for one lady. One man was playing on his phone and didn't even talk to me. The reservation was lost and the storage unit was not available. I don't know if this is because the facility was so large or employees didn't care.

Renee P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal M.  |  First Impressions 
Rating:
5.0

My only advise would be for I haul to have better communication with customers. You can never reach anyone on the phone at this facility. That is a bad thing. Everyone was friendly and helpful in the store at all times. This place was so clean! Loved the care!

Kendra G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

timothy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul T.  |  First Impressions 
Rating:
5.0

Moving into and out of unit with items was seamless. Very clean and tidy. Staff extremely helpful. Kudos to Waterford staff.

robert c.  |  First Impressions 
Rating:
5.0

As the old saying goes. "You get what you paid for". My storage locker as well as the rest of warehouse is very clean, and the security features of the building is top notch. Staff were very friendly with any assistance I needed. Absolutley no worries. I highly recommend this facility

SAMUEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott v.  |  Overall Experience 
Rating:
5.0

fast and frendly

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD G.  |  First Impressions 
Rating:
5.0

While there was not a range of sizes… I found the unit I needed and got it very quickly. I appreciate the discounted rate especially because we had no choice and had to hurry and get a facility to keep our stuff while recovering from a fire

GARY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beth T.  |  Overall Experience 
Rating:
5.0

UHAUL Waterford, is one of the best storage facilities around town. Thank you!

Tonya h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANDY B.  |  Overall Experience 
Rating:
5.0

Ann Sanchez was my service provider,she provided excellent service, was polite and very professional to work with.

SANDI F.  |  First Impressions 
Rating:
5.0

Excellent Experience.

jackie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ethan H.  |  Overall Experience 
Rating:
5.0

Everything was easy and made the storage experience as good as it can be. Would rent there again if needed.

Diane W.  |  Overall Experience 
Rating:
4.0

The lock was not in my unit when I moved in, and when I went to the service area to get a lock I had to wait at least 10 minutes to get help from an employee. When the employee showed up they were clearly in a bad mood. Overall, the online experience was great, in person, not so much.

Robert M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Valerie Y.  |  Online Move In 
Rating:
5.0

The Storage facility was clean and amazing I will definitely tell my friends and family about it

Samantha M.  |  Overall Experience 
Rating:
2.0

I was over charged and the manager ann said she would fix it but never did. It's almost a year later.

Ashley F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramesh K.  |  Overall Experience 
Rating:
5.0

Thanks

Dale L.  |  Overall Experience 
Rating:
5.0

Need more staff to answer the phone. Phone service is unacceptable.

DEBORAH P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carrie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry R.  |  First Impressions 
Rating:
4.0

Rented RV parking with electricity, disappointed to learn electricity is only on for two hours a day. This was not advertised. Staff members did state it we can have it turned on on an as needed basis.

Ronald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen K.  |  First Impressions 
Rating:
5.0

Very friendly, helpful staff! The building is nice and clean and I even received a call letting me know my lock wasn't secure on my unit. Thank you so much for looking out for your customers!!!

Kim O.  |  First Impressions 
Rating:
5.0

My only complaint is that I cannot call the facility directly. I get rerouted to central. That is wrong. I prefer to talk to the local folks when I call.

Jeff W.  |  First Impressions 
Rating:
5.0

Everything was as expected. Thank you

Arthur B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON H.  |  First Impressions 
Rating:
5.0

The online information was complete and I did not expirience any surprises when I arrived. The counter staff was very friendly and let me know everything I needed to start using my unit.

Paul H.  |  First Impressions 
Rating:
4.0

Took care of my rental storage needs promptly. Thank you.

RONALDJOSEPH W.  |  First Impressions 
Rating:
3.0

people don't smile anymore.

Don C.  |  First Impressions 
Rating:
5.0

Zack was very professional and made everything works smooth

micheal h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jackie m.  |  First Impressions 
Rating:
5.0

Very clean and well lighten place

Edward P.  |  First Impressions 
Rating:
5.0

Rep was helpful

WILLA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl P.  |  First Impressions 
Rating:
5.0

Customer service here was great!

Shamea F.  |  First Impressions 
Rating:
5.0

great staff. very helpful

ERNEST T.  |  First Impressions 
Rating:
5.0

Service reps were so very helpful! Thank you! Wish I wrote down name!

carole S.  |  First Impressions 
Rating:
5.0

Ann was very pleasant and helpful especially we can communicate thru our ASL (American Sign Lang.) ! :) Clean place and very security--would recommend that place!

MARY L.  |  First Impressions 
Rating:
5.0

I love the security measures and the customer service

Tiffany K.  |  First Impressions 
Rating:
5.0

Nice place. Ann was very helpful .

MARLA K.  |  First Impressions 
Rating:
5.0

They were very helpful. Thank You

John R.  |  First Impressions 
No reviews have been submitted for this location.

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