Customer Reviews for U-Haul Moving & Storage of Waterford

7018 reviews

3541 Highland Rd   Waterford, MI 48328
(Near Cass Lake)

(248) 682-4502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(248) 682-4502

3541 Highland Rd
Waterford, MI 48328
(Near Cass Lake)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PETRA B. 
Rating:
5.0

Great employees and very nice trailer. Great price also.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WAYNE H. 
Rating:
3.0

Not all of the staff are helpful and polite, they don’t give clarity in the storage unit move in/out procedure.

KABRIA TASHA N.  |  Overall Experience 
Rating:
4.0

You need more staff. Wait time is much too long.

Julio D. 
Rating:
4.0

Customer did not leave a comment.

Christina P. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS GORDON C. 
Rating:
5.0

Phone app for returning equipment after hours is terrible!! Can not upload pictures taken by app!

TED V. 
Rating:
3.0

The person there was not too helpful. Everytime I asked questions or when I asked him to change the drop off location or to see if any location was open on sunday for the drop off date, he kept telling me to call U-haul and they will help me. The service was ok.

GIOVANNI F G. 
Rating:
5.0

It was very easy to Get to nice and clean they were very helpful at plenty of supplies when I needed them great plans great place to deal with I will deal with him again in the future

Art W.  |  Overall Experience 
Rating:
3.0

The truck I rented had engine problems, was very loud and transmission was slow to shift. And $.89/mile is expensive.

BRIAN PATRICK S. 
Rating:
5.0

Exceptional. Thanks to Zackary and his crew. Perfect rental

ANDREW PAUL J. 
Rating:
5.0

Customer did not leave a comment.

Helena M. 
Rating:
5.0

The gas mileage and odometer were not accurate to the contract. The online app t adjust was not fully explained, but your attendant s were very help to make this correct.

EVAN SCOTT M. 
Rating:
5.0

The website has glitches. Could not make reservation online, so I called in. After it was made, I tried to edit online, and was unable to.

ORRIN BURNS B. 
Rating:
5.0

Customer did not leave a comment.

Kailee V. 
Rating:
5.0

The employees were great. speedy and very nice! Definitely would recommend and use them again.

Steven J. 
Rating:
3.0

Customer did not leave a comment.

NATHAN ZANE S. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
1.0

It would have been better however. I had to deal with a UHaul employee that wasn’t happy with me because I apparently wasn’t using the easiest entrance to unload. Number one it was my first time there so how would I have known. He just kept repeating himself and saying for future reference. I was already unloaded I wasn’t going to load my stuff back in the car to do it the way he wanted me to. He made my move in experience terrible. He called my phone and then said the same thing in person like seriously leave me alone. He kept saying it like I was stupid. He wasn’t trying to be helpful he was upset I didn’t use the entrance closer to my unit. I told him it was my first time there and he just kept saying for future reference, which by the way is rude. Other than that experience with that UHaul employee everything else was fine except if it’s so important to use the entrance closer to your unit then UHaul should put those specific instructions in the initial move in email.

Silkia R.  |  Online Move In 
Rating:
1.0

Could not find the unit/did not help finding the unit when talking to one of the younger representatives. Walked around the property for 30 minutes in 90 degree heat and eventually found it. The unit was already rented out and he had to wait until they found another unit (same employee).

roderick E.  |  First Impressions 
Rating:
3.0

Inside was clean, but the parking area was a mess. Trucks were scattered all over. A couple were parked and partly disassembled right next to the building. They asked me to pull up to a certain spot when I returned and someone would come out to check me in. It was impossible for them to see someone in that location as trucks and equipment totally blocked the view. The appearance is so bad that it has likely driven away some customers. It looks like they take no pride in the place. On the other hand, the people I dealt with were great. The owner just has to set some standards and enforce them.

James W. 
Rating:
5.0

The manager at this location, Zach Shattuck, stands out as an excellent, professional and efficient service provider. He's helped me with several issues, purchases and changes - always quickly and with the confidence that everything was handled as needed. An asset to your company.

John R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL FREDERICK D. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA ANN L. 
Rating:
5.0

Anne was always there to answer all of my questions with a willingness to assist me. You can tell that she really likes her job & not just there for a paycheck. I appreciate all of the staff at this location. I've been to other locations, and NO Thanks. I will continue to rent from the Elizabeth Lk. Stores as I have for so many years in the past.

JOSETTE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN MARK G. 
Rating:
1.0

First of all you should tell the customer that there is a cleaning charge. I left the truck cleaner then it was given to me and I still got charged twenty-five dollars. If I knew I was going to be charge anyway, I would have left the truck extremely dirty. Second, the truck was to be turned in the next day, instead I left it overnight, which to me would be turning the truck in early. Instead they charged me twenty more dollars. Why charge a fee if you bring it in early. You have a lot of hidden charges, these charges were never explained by your customer service representatives. I'm truly disappointed in Uhaul, they really gone downhill over the years. Shame on you!

JOEL ROBERT G. 
Rating:
3.0

Customer did not leave a comment.

Danelle H. 
Rating:
5.0

Customer did not leave a comment.

JEREMY TODD D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ALLEN P. 
Rating:
5.0

Customer did not leave a comment.

Shailesh J.  |  Online Move In 
Rating:
4.0

I was told I would be getting $75 back if I switched my drop off location. I did that, yet haven't received any money back.

RENEE LYNN S. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
5.0

Great location, close to my home. The facility was always clean and I appreciate the flatbed/dolly that was always available.

Jenetta T.  |  Overall Experience 
Rating:
5.0

Only issue is with the drive in bay doors for Self-storage facility. The owner, Ann Sanchez did explain it was a known issue that is being addressed.

ANGELITA CRUZ G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ross M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRI C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ALLEN P. 
Rating:
5.0

Center staff were all busy helping showroom customers so they asked me to just drop truck keys off and they would email me my receipt, so I did so. I did not remember to tell them about the windshield solvent. Receipt came as promised with no additional charges

micheal L. 
Rating:
5.0

Customer did not leave a comment.

JOYCE ARLENE S. 
Rating:
5.0

Great service and equipment

CRAIG WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

KENDRA NICOLE-ANNE B.  |  First Impressions 
Rating:
5.0

Rented lots of vehicles from this location...always great experience and great customer service

PATRINA ANNE A. 
Rating:
5.0

Great staff and clean facility. Would definitely use again.

Paul T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Ge L. 
Rating:
1.0

This was the worse experience I've ever had with uhaul. I was not able to pick up my truck as the guy From scheduling did not set it up correctly so I could not get it. He was rude and unprofessional in the first place. I had to wait until customer service opened up to find a new truck. They were great!! I went back to the first location I wanted and they only had a 20 foot truck available so I had to take that. I originally needed a 15 foot. The truck was dirty. Cans left from the previous driver and misc garbage behind the seats. . The floor was not vacuumed and was dirty. While driving I was in a rain storm and the wiper were in bad condition, so I had to get them replaced. So obviously, the uhaul center did not look this truck over. I moved from Michigan to Florida. There is a credit owed to me and I still have not received that due to their guarantee and my original truck. The places in Florida have been wonderful dropping off my equipment.

Kimberley S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan D. 
Rating:
2.0

Customer did not leave a comment.

Phil H. 
Rating:
5.0

Customer did not leave a comment.

TERRELL DESMOIS B. 
Rating:
5.0

Zach was awesome! Very attentive and personable. I processed my reservation online and it was super easy. When I picked up the truck there was a few minutes to wait but I soon realized it is because Zach and his team give each customer their undivided attention once it is your turn. When I returned the vehicle I was in a hurry to meet professional movers back at my home. Once again, Zach was very accommodating and offered to process payment thru my stored information and send me my invoice through email so I could be on my way. He did this immediately. Zach…I see a successful business in your future. Very rarely see this type of service out there anymore! I can understand why your location is so busy! Keep up the good work. It is obvious the word has gotten out…You offer exceptional customer service! Kind regards, Michelle M Waterford, MI

MICHELLE JOANNE M. 
Rating:
3.0

Customer did not leave a comment.

Samantha T.  |  First Impressions 
Rating:
5.0

All was good

KENNETH ALLEN F. 
Rating:
4.0

Storage unit was smaller than advertised but Manager In duty was very helpful in giving me a second unit right away.

Samantha T. 
Rating:
2.0

Very long wait-the store is extremely understaffed

Jeffery C. 
Rating:
1.0

Customer did not leave a comment.

JUSTIN ARRON L. 
Rating:
5.0

and keep up the friendly courteous professional kind helpful polite family orientated kind employees that help me that day and when the truck was brought back I cannot recommend the manager and the employees at the location and off thank you so much Debbie

BRADLEY JOSEPH G. 
Rating:
5.0

Everything went well except the closing of the account. IT was not closed after the access card was handed in. So I got charged multiple times and had to visit the facility to close the account. Calling the facility went to permanent hold and did not help Thanks for everything.

RAJESH MOHANDAS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH ANN G. 
Rating:
2.0

The car needed an air freshener. It smelled like stale BO and cigarettes. As soon as I started it there was a warning light for the tire pressure. I didn't have time to switch it out. I wanted it clean and ready to go.

CHRISTOPHER DENN M. 
Rating:
2.0

They let someone cut off my lock and replaced it with their lock and that person proceeded to take my personal items out of the storage unit. Fortunately I found this out relatively soon after it happened and it was rectified but other than "sorry " I was offered no other compensation off my storage fees...nothing. I felt very violated. You are lucky I am a nice person and didn't involve the police or file a complaint.

CLAUDIA ELIZABET V.  |  Overall Experience 
Rating:
4.0

Although I had to wait in line both when picking up and dropping off, the customer service reps were knowledgeable, friendly and helpful. Went above and beyond to get me a ride home when my daughter couldn't meet me as planned :) Equipment (van) was new, clean, etc

JENNIFER QUINN D. 
Rating:
5.0

Services were Excellent. Thanks for everything

PHYLLIS JEAN W. 
Rating:
4.0

Customer did not leave a comment.

BRYAN KEITH M. 
Rating:
4.0

Customer did not leave a comment.

ORVAL BLAIR W. 
Rating:
4.0

Quick and easy

MARK JOSEPH M. 
Rating:
1.0

not motivated staff, long waiting , unprofessional answers .

CARLO G. 
Rating:
4.0

When I arrived, The truck was still being cleaned so I lost a half an hour my six hour Waiting for it to be cleaned. When I talk to the person who was cleaning it out he said he didn't know when people were arriving but that I was required to wait for him to finish his work. I am wondering if Uhaul factors in the time it takes to clean and know that it is cutting into customer's usage time.

Carolyn Q. 
Rating:
5.0

The engine light was on. No explanation for the same.

TARUN T. 
Rating:
1.0

The person who set up my reservation neglected to finish making the changes. When I arrived to pick up what was supposed to be a truck & appliance dolly, they said the reservation was for a day earlier. NO, we changed the day/time as I was standing at the counter. The person I talked to apologized for the mistake, but said the size vehicle I needed was no longer available. They offered me a larger truck but REFUSED to rent it to me for the lesser price, even though it was 100% their mistake. Since I needed to move that day, I had no choice but to pay the higher price. To top it off, there was no dolly in the truck. When I went back in to request it, again, I was told they didn't have any. All of this was noted on their pc screen, and again, they apologized for the error, but proceeded to pretty much tell me "To Bad", there's nothing we can (or will) do about it. I ended up paying more for a vehicle I didn't need, and didn't get the equipment necessary. And for this I received an apology, and a higher price. 1st time going there...LAST time going there!

SCOTT LEE S. 
Rating:
5.0

It was quick and easy. Clean van. I rented to move my daughter in her dorm and it worked out perfectly. Nice cold air on a 90 degree day. I would rent again and highly recommend!!!

ANGELA REMA E. 
Rating:
4.0

Customer did not leave a comment.

KENNETH GERALD K. 
Rating:
5.0

The employee's were great! The van was pretty dirty and the tire service monitor showed on the van, but the staff promised me that the tires were checked and that they didn't have time to reset the system. Overall no problems with the van, and will continue to rent there in the future

SCOTT WILLIAM R. 
Rating:
1.0

Customer did not leave a comment.

BRIANNA ROSE L. 
Rating:
4.0

Great truck, nice people to work with.

Daniel R. 
Rating:
4.0

We ended up with a bigger truck which was ok but gas was expensive for the larger truck. However, it all went without a hitch. My truck was there on time and I know that is an issue currently in many cases. However, I made the reservation months ahead. All in all, good experience.

andrea B. 
Rating:
4.0

It seems all u-haul facilities are understaffed. Big disconnect between on-line and on-site experiences.

LEONARD STEPHEN W. 
Rating:
5.0

Keep doing what you are doing! Your store is consistent with service and the staff is friendly,

WILLIAM LAWTON L. 
Rating:
5.0

Make your website easier to read and utilize

K LEE R. 
Rating:
5.0

Great staff and service

Jack H. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
3.0

Not enough customer service people to pick up or drop off truck. I did everything on-line, but when I get to the store they lump me in the same line as people who have not done anything in advance. I waited 30 minutes to get the truck at 9 AM. Same for the return at 1:00 where I waited 40 minutes. Lastly, none of the cigarette lighter ports worked on the truck, so I could not power my phone (my navigation system) and drive at the same time, pretty important in a moving truck.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE MARIE M. 
Rating:
5.0

Fast and efficient. Friendly staff

DANIEL S. 
Rating:
1.0

They overcharged me two times and caused me to have $85 in over drafting fees. Also charged my bf and I were charged for our storage unit on the 15th of August when we moved out on the 9th of August and they overdrafted his account as well. They obviously don't check their property daily because we left our door WIDE open. I used to work for a storage facility so they definitely aren't doing what they are supposed to. I'll NEVER use Uhaul again. Worst experience I ever had.

MELISSA MARIE Y. 
Rating:
5.0

Customer did not leave a comment.

Palanirajan S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

KARIN A. 
Rating:
4.0

Was an after hour drop off so I don't have any comments.

Fation S. 
Rating:
5.0

Customer did not leave a comment.

Darci K. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE PAUL C. 
Rating:
4.0

Customer did not leave a comment.

GALEN THOMAS T. 
Rating:
4.0

Customer did not leave a comment.

SCOTT ARTHUR K. 
Rating:
5.0

Customer did not leave a comment.

Julie O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ANTONE M.  |  Overall Experience 
Rating:
5.0

Your business are very well clean and paying are good.

SCOTT N.  |  Overall Experience 
Rating:
5.0

Convenient, easy, friendly, clean. Occasionally a long wait in line for things when i had to pop in but the unit itself was great my things were fine and undamaged. I had an outside unit. Would use again and recommend.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Even though only had unit for 3 months was very satisfied and would use again if needed. Service was great and Uhaul is my go to for moving both local and out of state.

robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
5.0

Excellent customer service! Friendly and very helpful.

Paula K. 
Rating:
5.0

Nothing to improve. Just compliment. The owner got me checked in super quick and the gentleman who hooked the uhaul trailer was awesome. His name was Tremone and he was incredibly kind and did a great job hooking up the trailer. I know they are understaffed like all businesses right now yet they were still gracious even though I know they were extremely busy.

Robert N. 
Rating:
1.0

Employees were great but this place is severely understaffed. Only one cashier for about 40 minutes that was stuck working with a possibly difficult customer. Only was able to pick up my reserved vehicle after a second cashier became available.

Timothy H. 
Rating:
5.0

Absolutely excellent!

George W. 
Rating:
2.0

Long wait and no acknowledgement from the people at the front desk. My autopay was not set up properly. My unit was locked once and when I informed the associate he was nothing but aggressive and rude.

BRADLEY C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nicholas M. 
Rating:
4.0

Customer did not leave a comment.

JOHN ALLAN G. 
Rating:
4.0

Customer did not leave a comment.

Renee P.  |  Overall Experience 
Rating:
5.0

My truck made odd sounds while driving as if there was something wrong while pressing the gas.

ASHANTI NAIMA D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

Technical service. Vehicle had very “sloppy”(loose) steering with significant scraping noise in slow left hand turns

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL LIANE W. 
Rating:
3.0

i did online pick up because i thought it would easier and faster and it was neither of those things. they should make you do all of those things when you make a reservation because it ended up taking more than a half hour to be accepted which left me really very little time to actually use the uhaul for what i needed. i also have an enhanced drivers license and the girl denied me access to drive because she didn't know what it was. overall very subpar experience and it makes dread having to probably do it again in the future

genevieve H. 
Rating:
4.0

More customer service reps. had to wait 30 minutes in line and people were behind me

Dwight S. 
Rating:
1.0

Did not have my equipment. I had a reservation and the employee told me something about being a blue line and not accepted into the system. I reserved 8 days out. Employee also got snippy at me for no reason. Poor service.

TIMOTHY DAVID H. 
Rating:
3.0

The overall U-Haul experience was EXTREMELY poor. We booked the U-Haul on the phone with a person who told us the truck would be at one location. We received a phone call from U-Haul telling us our truck got rerouted to a different location which was almost an hour away. When we got to that location the truck was not there, nor was it ever going to be there. The person we spoke to at this location told us he spoke to U-Haul Traffic informing them that he did not have that truck, nor was he going to get one, and asked U-Haul traffic to call us and let us know that. This never happened, instead our order was completely cancelled, again without any notification to us. Calling U-Haul corporate was beyond a complete JOKE. we got put on hold several times, told that we would be transferred to yet another location, only to find out we were speaking to corporate once again. What U-Haul does do extremely well is avoid any any personal conversation with the customer, placing them on hold after hold after hold, a vicious circle. The only person who seemed to care at all about helping us was the clerk at the Waterford Michigan location, where we eventually had to go bak to and get a truck. Even more frustrating, is that if anyone does actually read this, nothing will likely be done. Instead you should look at this, and train your staff in using interpersonal skills and building relationships with your customers, instead of blowing them off.

PATRICK ALAN S. 
Rating:
5.0

Customer did not leave a comment.

RONALD PAUL Z. 
Rating:
5.0

Customer did not leave a comment.

Richard N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Khari F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giordano B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lori P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peggy r.  |  Overall Experience 
Rating:
4.0

Employee work load doesnt give them opportunity to explain policies. I saw several customers angry at counter - it wasnt their fault. UHaul Leadership needs to learn how to defuse these situations. Bad internet reviews validate this happens to often at this location.

jan e.  |  First Impressions 
Rating:
4.0

There was not enough help when I rented and when I closed account I waited over 35 minutes. But the staff I dealt with were good

SANDI F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn B.  |  Online Move In 
Rating:
5.0

The employees are always bust but, stay courteous and professional.

James C.  |  Overall Experience 
Rating:
5.0

staff is excellent - very professional

ken d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elana o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deloris B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL EDWARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara H.  |  First Impressions 
Rating:
5.0

Great experience. The guy at the desk was very helpful, polite, and got me right in.

Ronald R.  |  Online Move In 
Rating:
5.0

L.B. Mitchell the rep that helped me with my process order was excellent. Was very polite and professional. Very great service, great employee.

OMAR M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen m.  |  First Impressions 
Rating:
5.0

Easy and convenient

EDWARD G.  |  Overall Experience 
Rating:
5.0

Everything was wonderful.

William M.  |  Overall Experience 
Rating:
3.0

The only problem is there were not enough staff there helping customers. When I walked in there were 3 people ahead of me in line, 3 people sitting down that had already been helped and waiting on something before they could leave, and even with a reservation I still had to wait almost 20 mins to be helped. While standing waiting about 5 people walked in after me. It’s a small store and people were just standing everywhere. It just doesn’t seem like enough staff are on site to service the number of customers coming through. Otherwise the person who helped me individually was great! Very friendly and helpful.

Jennifer J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

don c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timesha Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

amy b.  |  First Impressions 
Rating:
2.0

The staff were not very helpful except for one lady. One man was playing on his phone and didn't even talk to me. The reservation was lost and the storage unit was not available. I don't know if this is because the facility was so large or employees didn't care.

Renee P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal M.  |  First Impressions 
Rating:
5.0

My only advise would be for I haul to have better communication with customers. You can never reach anyone on the phone at this facility. That is a bad thing. Everyone was friendly and helpful in the store at all times. This place was so clean! Loved the care!

Kendra G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

timothy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul T.  |  First Impressions 
Rating:
5.0

Moving into and out of unit with items was seamless. Very clean and tidy. Staff extremely helpful. Kudos to Waterford staff.

robert c.  |  First Impressions 
Rating:
5.0

As the old saying goes. "You get what you paid for". My storage locker as well as the rest of warehouse is very clean, and the security features of the building is top notch. Staff were very friendly with any assistance I needed. Absolutley no worries. I highly recommend this facility

SAMUEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott v.  |  Overall Experience 
Rating:
5.0

fast and frendly

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD G.  |  First Impressions 
Rating:
5.0

While there was not a range of sizes… I found the unit I needed and got it very quickly. I appreciate the discounted rate especially because we had no choice and had to hurry and get a facility to keep our stuff while recovering from a fire

GARY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beth T.  |  Overall Experience 
Rating:
5.0

UHAUL Waterford, is one of the best storage facilities around town. Thank you!

Tonya h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANDY B.  |  Overall Experience 
Rating:
5.0

Ann Sanchez was my service provider,she provided excellent service, was polite and very professional to work with.

SANDI F.  |  First Impressions 
Rating:
5.0

Excellent Experience.

jackie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ethan H.  |  Overall Experience 
Rating:
5.0

Everything was easy and made the storage experience as good as it can be. Would rent there again if needed.

Diane W.  |  Overall Experience 
Rating:
4.0

The lock was not in my unit when I moved in, and when I went to the service area to get a lock I had to wait at least 10 minutes to get help from an employee. When the employee showed up they were clearly in a bad mood. Overall, the online experience was great, in person, not so much.

Robert M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Valerie Y.  |  Online Move In 
Rating:
5.0

The Storage facility was clean and amazing I will definitely tell my friends and family about it

Samantha M.  |  Overall Experience 
Rating:
2.0

I was over charged and the manager ann said she would fix it but never did. It's almost a year later.

Ashley F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramesh K.  |  Overall Experience 
Rating:
5.0

Thanks

Dale L.  |  Overall Experience 
Rating:
5.0

Need more staff to answer the phone. Phone service is unacceptable.

DEBORAH P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carrie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry R.  |  First Impressions 
Rating:
4.0

Rented RV parking with electricity, disappointed to learn electricity is only on for two hours a day. This was not advertised. Staff members did state it we can have it turned on on an as needed basis.

Ronald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen K.  |  First Impressions 
Rating:
5.0

Very friendly, helpful staff! The building is nice and clean and I even received a call letting me know my lock wasn't secure on my unit. Thank you so much for looking out for your customers!!!

Kim O.  |  First Impressions 
Rating:
5.0

My only complaint is that I cannot call the facility directly. I get rerouted to central. That is wrong. I prefer to talk to the local folks when I call.

Jeff W.  |  First Impressions 
Rating:
5.0

Everything was as expected. Thank you

Arthur B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey B.  |  Overall Experience 
Rating:
5.0

If we need storage or need to move again, we will definitely consider using this facility again.

joetta A.  |  Overall Experience 
Rating:
5.0

The facility was extremely convenient and the staff was friendly and helpful.

Sara A.  |  Overall Experience 
Rating:
5.0

The online information was complete and I did not expirience any surprises when I arrived. The counter staff was very friendly and let me know everything I needed to start using my unit.

Paul H.  |  First Impressions 
Rating:
4.0

Took care of my rental storage needs promptly. Thank you.

RONALDJOSEPH W.  |  First Impressions 
Rating:
3.0

people don't smile anymore.

Don C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marissa R.  |  Overall Experience 
Rating:
3.0

The front desk attendant was very condescending and talked down to me and the guy in front of me. She tried to make me look stupid, but she had 4 different colors of hair. Zeal was very professional. I just wish his employees would do the same....

Todd C.  |  Overall Experience 
Rating:
5.0

Zack was very professional and made everything works smooth

micheal h.  |  First Impressions 
Rating:
4.0

Staff is slow and relatively unfriendly. Does not look like a good place to work as employee attitudes appears poor. Otherwise, the experience is good.

RICHARD B.  |  Overall Experience 
Rating:
3.0

I cleaned out my unit after my monthly payment had been auto-deducted five days previously. When I tried to call and ask if I would be getting any of that money back, having only used the unit five days of that month, I could never get anyone to answer the phone. I tried four times. So I drove over there, and asked the staff member on duty. There was no smile, nothing welcoming at all, just a flat, “No we don’t prorate.” That was it. Unfriendly AND unfair.

Laura E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jess s.  |  Overall Experience 
Rating:
5.0

We were quite pleased with everything and have recommended it to friends already. Super place to do business with.

Larry E.  |  Overall Experience 
Rating:
5.0

Services and staff were excellent, professional and courtesy. It is hard to find wonderful people today, to serve you in a professional way, so this facility in Waterford will exceed your expectation. I highly recommend this facility to all my friends. Thank you very much. Constantin

Constantin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B.  |  Overall Experience 
Rating:
5.0

I only wish that the storage area doors weren’t left unlocked at night and weekends when the front office was closed. I felt vulnerable in there after hours since anyone off the street could get in.

Stacy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise N.  |  Overall Experience 
Rating:
5.0

Very good experience and extremely convenient...i appreciate the help from your staff

PATRINAANNE A.  |  First Impressions 
Rating:
5.0

Zach and his crew are always amazing and helpful! I always recommend them to my friends and family!

Denise N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yahela D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie m.  |  First Impressions 
Rating:
5.0

Needs to be a bit cooler in the inside climate controlled storage area. Need garbage cans to throw away small trash or such. Should be area to purchase bottled water or vending. Thank you. All was good.

Alan R.  |  Overall Experience 
Rating:
2.0

I moved out of my unit aug 19th 2020, went into office and told them I was moving....asked if i needed to sign anything, the staff said no and blew me off. 2 weeks later I get a call from a manager asking if I had.moved out of the unit. My move was finalized 2 days after that sept 1 2020. Im disappointed in the lack of communication and the laziness of the employees who couldn't complete my move the day I actually moved out.

Melissa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DYANA F.  |  Overall Experience 
Rating:
5.0

A VERY efficient operation and friendly

Deborah S.  |  First Impressions 
Rating:
5.0

Very clean and well lighten place

Edward P.  |  First Impressions 
Rating:
5.0

I was very impressed about how professionalism treatment I had. In my opinion is one of the best service I had., in North America. People there are very friendly ready to offer you a good time an affordable business, which can be a good note or an example how to do a professional business. I totally recommend this facility. My next step is to apply for a truck to move my furniture to Canada. Excellent service excellent people . Constantin and Ioana

Constantin L.  |  First Impressions 
Rating:
5.0

Rep was helpful

WILLA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda L.  |  First Impressions 
Rating:
5.0

My only problem is when u call u get a call center and u can not get ahold of someone there. I had my car there waited all day for a call. No one to answer if it was ready.

Gidget C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T.  |  First Impressions 
Rating:
5.0

Customer service here was great!

Shamea F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gidget C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy V.  |  First Impressions 
Rating:
5.0

I really appreciate UHaul’s convenience, pricing and customer service. You help make critical life changes-like moving across the country- less stressful. I have and will continue to work with UHaul and recommend them to fiends and family. Thanks for being such a great American business.

Stacy S.  |  First Impressions 
Rating:
5.0

I was reluctant to get a storage area but the process was very easy and the folks couldn't be nicer. I am super impressed with the security for the inside units. Outstanding entry and exit!

Larry E.  |  First Impressions 
Rating:
5.0

great staff. very helpful

ERNEST T.  |  First Impressions 
Rating:
5.0

Service reps were so very helpful! Thank you! Wish I wrote down name!

carole S.  |  First Impressions 
Rating:
5.0

No problems, two hard working guys!

kathaleen c.  |  First Impressions 
Rating:
5.0

Ann was very pleasant and helpful especially we can communicate thru our ASL (American Sign Lang.) ! :) Clean place and very security--would recommend that place!

MARY L.  |  First Impressions 
Rating:
5.0

I love the security measures and the customer service

Tiffany K.  |  First Impressions 
Rating:
5.0

Nice place. Ann was very helpful .

MARLA K.  |  First Impressions 
Rating:
5.0

They were very helpful. Thank You

John R.  |  First Impressions 
No reviews have been submitted for this location.

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