Customer Reviews for U-Haul Moving & Storage of Waterford

6823 reviews

3541 Highland Rd   Waterford, MI 48328
(Near Cass Lake)

(248) 682-4502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(248) 682-4502

3541 Highland Rd
Waterford, MI 48328
(Near Cass Lake)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Service was great!!

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

KELLEY LYNN D. 
Rating:
5.0

Customer did not leave a comment.

elana o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW AARON B. 
Rating:
5.0

Have workers pay attention I stood in store 15 minutes waiting for help

Patricia B. 
Rating:
2.0

The truck smelled like a morgue with air freshener cover up. The sales team made me ask for everything and not proactively helped me. They were nice but could have explained the process better.

Kimberly F. 
Rating:
4.0

Website needs some work...cannot tell if you have actually made a confirmation or not. 6x12 utility trailer was good and strong.. back tailgate very difficult to open and floor was deformed in place. Did the job I had to do as I went 500 miles in one day with no issues.

Philip S. 
Rating:
4.0

Keep u haul clean

Marissa W. 
Rating:
3.0

Needs more employees

Dylan F. 
Rating:
5.0

Customer did not leave a comment.

ALGENE T. 
Rating:
5.0

It overall was a great experience

MICHAEL SCOTT F. 
Rating:
1.0

Customer did not leave a comment.

rolf M. 
Rating:
1.0

The waterford location was fine but it was the second place we had to go to pick up our truck. We first went to a marathon gas station in Howell, MI. They did not have a truck for us, even though I reserved it over a week beforehand and they called me on Friday to confirm I could still pick it up. The lady at the marathon was polite and found us a truck in waterford but I was still upset about the extended drive to pick it up. When I was driving the 45 minutes to Waterford I called a UHaul number to voice my complaints and understand why this was happening. They were zero help at all and only made me more mad. He said the other customer was supposed to drop off the truck at 9am which was exactly when we were supposed to pick the truck up... I could've told you that would be a logistical nightmare. He also thought covering our mileage from Waterford to our pick-up location in Howell was sufficient for our troubles. To me that is bullshit, of course you are going to cover that. We had a team of movers at our house to help us out and they got there at 9:30am (our pickup was supposed to be 9am). We ended up getting back home at 11:30am with our UHaul, we had to pay the movers for two extra hours to do nothing. When I voiced this frustration to the UHaul rep, they gave me $50 off our order. That didn't even cover half an hour of work from the movers. It came as no surprise when we got into our uhaul truck to find that the truck was in horrible shape. There were multiple cigarette buts in the center counsel, the whole truck smelled, and when we got home and wiped down the seats and dashboard with Clorox wipes they were absolutely black with dirt. Can't say I'm surprised it was that dirty, when you schedule a drop-off and pick-up at the same time it doesn't give much time to clean. Overall a horrible experience, we had a 12 hour drive after we loaded the truck up and the two hour delay on the front end did not help. I expected more than $50 for a process that was costing me $1600 but I now realize how uhual operates and will do everything in my power to not use you again. If I could rank it zero stars I would.

Matthew S. 
Rating:
4.0

Bald drivers rear tires, can/dash was dirty, drivers windshield wiper would fall off when raised to clean windows and I don't think there was a corner, side, roof and front/rear that had not been damaged. The truck did it's job and that's what counts. I would suggest switching to diesel power. Ran between 65-70 and averaged 7.7 miles to the gallon. Brutal on the credit card. Thanks for helping my family.

MICHAEL TODD W. 
Rating:
4.0

Customer did not leave a comment.

JOY EYO I. 
Rating:
3.0

Equipment was not cleaned until after my pick-up time when I went to get in the truck. Then had me wait out in the rain while they cleaned it. Would have been nice for it to already have been cleaned so I could take the key and go.

Andrew S. 
Rating:
1.0

Rent me a trailer that doesn't have mud all over it and a nail in one of the tires. And when I come back fully loaded after I discovered nail tell me to wait in line with me then tell me I have to call roadside assistance. Never treated so bad by customer service.

JOSEPH CHARLES C. 
Rating:
4.0

Customer did not leave a comment.

Katlyn R. 
Rating:
2.0

Never adequately explained that the optional insurance didn't cover the top 2 feet of the uhaul truck box. Would have purchased additional coverage if they had taken the time to explain what was and wasn't covered instead of just rushing thru everything. After using uhaul a dozen times or more in the past 40 years will look elsewhere next time.

RAY WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Francis L. 
Rating:
4.0

Customer did not leave a comment.

Flora B. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Customer did not leave a comment.

Deloris B.  |  Overall Experience 
Rating:
5.0

Install an external vacuum area so you won't have to go give your money to a car wash

SHAYE B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD JOSE L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEY C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL EDWARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Barbara H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN STANLEY H. 
Rating:
3.0

The equipment was fine but the location seemed understaffed. The staff were friendly and helpful but there were simply not enough of them there. The line was out the door by the time I had left.

Kevin Y. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

karin H. 
Rating:
5.0

Nothing the management here was so helpful she help me both ways down and back on my move.

KWAYSEE W. 
Rating:
5.0

Customer did not leave a comment.

JOHN DOUGLAS O. 
Rating:
4.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Great experience. The guy at the desk was very helpful, polite, and got me right in.

Ronald R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS ANTHONY U. 
Rating:
5.0

Customer did not leave a comment.

Jacques P. 
Rating:
3.0

The checking in process was very clunky. I dropped off the truck a day early but the contact wasn't closed for nearly 24 hours after I called again to hound personnel there to complete the check in process and close the contact.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

L.B. Mitchell the rep that helped me with my process order was excellent. Was very polite and professional. Very great service, great employee.

OMAR M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen m.  |  First Impressions 
Rating:
5.0

Check the air in your tires

Dennis W. 
Rating:
3.0

I honestly don't understand why the vans are always dirty. The guy that brought me the van had to clean it a bit but it was still filthy. I used Clorox wipes and I can't tell you what that black stuff was. When I went to the men on the side, that cleans the trucks after they are brought back, and asked for a vacuum for the seat he brought me a broom and dust pan. I just told him never mind I would just go buy a hand vacuum. Which I did. Can they just wipe down the cup holders, steering wheel and the area's people touch and vacuum the seats? What if the last person had bed bugs? They would never know. It's gross

Enjoli A. 
Rating:
5.0

Customer did not leave a comment.

Kerri C. 
Rating:
4.0

The staff is very friendly and helpful.

Deloris B. 
Rating:
3.0

The hitch was back ordered, but notification wasn't timely. We got a garbled voice message the night before and when I called the store, the main customer service answered, called the store for me and confirmed that everything was all set. When I arrived the next morning I was told you couldn't install the hitch. The order should never have been taken if it couldn't be installed.

Joel P. 
Rating:
1.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Stefan S. 
Rating:
5.0

The truck i had ran good, but it was pretty beat up inside like armrest was gone and the gear shift lever was real loose (i notified the agent). i have used your location a number of times and i will continue to. the staff is good and efficient. thanks

STUART SHELDON B. 
Rating:
4.0

Customer did not leave a comment.

vivian L. 
Rating:
2.0

The mobile pickup was more of a hassle than convenient. The fact that I could not drop off the uhaul at a different location was also frustrating as I moved over half an hour away.

Hayden S. 
Rating:
5.0

Customer did not leave a comment.

EUGENE JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Meghan H. 
Rating:
2.0

Customer did not leave a comment.

Dinnsh B. 
Rating:
5.0

Zack is always great along with his staff

JASON YOUSSIF K. 
Rating:
5.0

Easy and convenient

EDWARD G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Trista C. 
Rating:
1.0

Staff was extremely rude and not helpful

BRAD LEE R. 
Rating:
4.0

Everything was great. The only complaint was that you could not reach anyone at this location on phone. I called several times but the phone was never answered. There was a long wait time for customer service. More than 15 minutes....

DANELLEKEARRA A. 
Rating:
4.0

Was charged for moving blankets that I never received but Zack, the GM, resolved my issue in one day. Extremely satisfied with the quick response and resolution.

David B. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
2.0

This location is understaffed and there were people there doing other jobs with a huge line of people waiting to be helped! On average one person was being helped every half hour! Ridiculous!

SHALON LEIGH W. 
Rating:
1.0

Our pickup was not ready until 4 hours after our schedule pick up which significantly put us behind in our move.

Taryn J. 
Rating:
5.0

Customer did not leave a comment.

MARK HERBERT H. 
Rating:
5.0

Great quick and pleasant experience

Maciej T. 
Rating:
5.0

Kristin was super helpful in setting me up with a vehicle after I mistakenly booked a different reservation for at a another pickup site. I was able to cancel the original reservation online with no hassle and she had me out the door in under 5 minutes

SARAH CHRISTINE C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The people I interfaced with were very nice and efficient. I turned trailer in after hours but was unable to check in online and the gentleman said he would not charge me the $20 service fee I thought I was going to have to argue over. Made me a happy customer and will most likely use Uhaul pods to move stuff to FL next year!

Gregory M. 
Rating:
3.0

Not much personality behind the counter. Guy was half asleep.

Timothy F. 
Rating:
5.0

Everyone and van was wonderful

Francisco A. 
Rating:
3.0

Giving a thumbs up for Zach who checked me back in when I returned the trailer. Though the gentleman in the morning was not helpful and making the situation harder than it needed to be. He was not able to articulate the issues to be resolved leaving me to try to even figure out what the issues were. Once pinpointed, the trailer parts needed were not in stock and it required two trips to the hardware store because of lack of communication.

KRISTIN ELIZABET L. 
Rating:
5.0

Everything was wonderful.

William M.  |  Overall Experience 
Rating:
3.0

The only problem is there were not enough staff there helping customers. When I walked in there were 3 people ahead of me in line, 3 people sitting down that had already been helped and waiting on something before they could leave, and even with a reservation I still had to wait almost 20 mins to be helped. While standing waiting about 5 people walked in after me. It’s a small store and people were just standing everywhere. It just doesn’t seem like enough staff are on site to service the number of customers coming through. Otherwise the person who helped me individually was great! Very friendly and helpful.

Jennifer J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dale B. 
Rating:
4.0

I appreciated the concern shown for catastrophic experience.

STANLEY D. 
Rating:
1.0

I waited an hour and a half to get the U-Haul. The guy who checked me out didn't know what he was doing. Asked my information three times while other workers checked 3-4 people out. THEN, I was charged more than what I was supposed to be charged. Waiting for someone to contact me so I can be refunded.

jessica B. 
Rating:
5.0

Great team in Waterford. Thanks!

GARY B. 
Rating:
5.0

Customer did not leave a comment.

JIMMY LEON X. 
Rating:
5.0

Everything was great!!

Julia S. 
Rating:
5.0

Anne was awesome. Only issue was truck not having AC. Wasn't that bad for a short move. Other than that truck wasn't bad.Experience was great both times I've used you all.

Justin D. 
Rating:
4.0

Customer did not leave a comment.

Theresa T.  |  Overall Experience 
Rating:
4.0

Truck was new with only 20k miles. Rental was painless & drop-off was a breeze.

ALLEN B. 
Rating:
5.0

The service department that helped us to repair our electrical hookup was very professional and helpful.

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

GEORGE ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

ROBERTSON STEPHA L. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Everything was great , I always go to U-Haul .

Regina W. 
Rating:
5.0

Customer did not leave a comment.

JOHN CRAIG G. 
Rating:
4.0

Customer did not leave a comment.

don c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL HOWARD T. 
Rating:
5.0

Customer did not leave a comment.

WILLIE JAMES S. 
Rating:
5.0

Staff was very helpful.

Keith V. 
Rating:
5.0

Customer did not leave a comment.

Timesha Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THIERRY MARC-CHA B. 
Rating:
5.0

Ann did an excellent job in making a situation that was not her fault into a positive experience. The staff there is very friendly and took care of my needs.

MELVIN PAUL D. 
Rating:
5.0

Great staff -- had a hiccup in my schedule and they were able to get me a vehicle for later in the day. Pleasant, professional and reassuring, they handled my request kindly. I'd certainly drive a couple extra miles to this location for the kind of service they provide.

SANDRA RUTH M. 
Rating:
5.0

Customer did not leave a comment.

Brad T. 
Rating:
5.0

Very professinal at both pick up and drop off.

TERRY LEE B. 
Rating:
5.0

Everything went great

CHARLES LARRY W. 
Rating:
4.0

Customer did not leave a comment.

MADELEINE NORA D. 
Rating:
5.0

staff was polite and efficient, no significant waiting. Good advice given

PETER ALFRED L. 
Rating:
5.0

Customer did not leave a comment.

AARON MATHEW M. 
Rating:
4.0

Customer did not leave a comment.

amy b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY CONSTATI C. 
Rating:
5.0

The drip-off location was Excellent, Friendly, and understood every Need as a Customer. All my concerns were addressed and taken care of. Zach's Team Members Performed Beautifully and deserve All The Respect And Appreciation From The Owners of the Company Directly. They are Beyond Approach and Very Deserving Of Bonuses, Raises, and The Most Koodles Ever. Great Work Guys and Gals.

MONICA LEE M. 
Rating:
5.0

Customer did not leave a comment.

MONICA HALE M. 
Rating:
2.0

I was overcharged! I was told several times when making the reservation that there was a one-time delivery charge of $99. I was billed $137 later. No explanation or detail was provided in the bill and I had to call several times to get an explanation, waiting on hold for over 30 minutes each time just to speak with someone.

Rana A. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
2.0

The guy that checked me in didn't look like he wanted to be there, had a hard time with my return, took him to long to get help, wasn't cheerful, had dread on his face, pickup truck had dirt in the bed wasn't swept out, message it needed an oil change on the dash. at times lack of service due to not enough staff the 4 times I've been there. this time they had printers working or decided to use them, the past our printers are down. for weeks? that is just pure BS

MICHAEL ALAN D. 
Rating:
2.0

The staff were not very helpful except for one lady. One man was playing on his phone and didn't even talk to me. The reservation was lost and the storage unit was not available. I don't know if this is because the facility was so large or employees didn't care.

Renee P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal M.  |  First Impressions 
Rating:
5.0

My only advise would be for I haul to have better communication with customers. You can never reach anyone on the phone at this facility. That is a bad thing. Everyone was friendly and helpful in the store at all times. This place was so clean! Loved the care!

Kendra G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

timothy h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul T.  |  First Impressions 
Rating:
5.0

Moving into and out of unit with items was seamless. Very clean and tidy. Staff extremely helpful. Kudos to Waterford staff.

robert c.  |  First Impressions 
Rating:
5.0

As the old saying goes. "You get what you paid for". My storage locker as well as the rest of warehouse is very clean, and the security features of the building is top notch. Staff were very friendly with any assistance I needed. Absolutley no worries. I highly recommend this facility

SAMUEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott v.  |  Overall Experience 
Rating:
5.0

fast and frendly

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD G.  |  First Impressions 
Rating:
5.0

While there was not a range of sizes… I found the unit I needed and got it very quickly. I appreciate the discounted rate especially because we had no choice and had to hurry and get a facility to keep our stuff while recovering from a fire

GARY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beth T.  |  Overall Experience 
Rating:
5.0

UHAUL Waterford, is one of the best storage facilities around town. Thank you!

Tonya h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANDY B.  |  Overall Experience 
Rating:
5.0

Ann Sanchez was my service provider,she provided excellent service, was polite and very professional to work with.

SANDI F.  |  First Impressions 
Rating:
5.0

Excellent Experience.

jackie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ethan H.  |  Overall Experience 
Rating:
5.0

Everything was easy and made the storage experience as good as it can be. Would rent there again if needed.

Diane W.  |  Overall Experience 
Rating:
4.0

The lock was not in my unit when I moved in, and when I went to the service area to get a lock I had to wait at least 10 minutes to get help from an employee. When the employee showed up they were clearly in a bad mood. Overall, the online experience was great, in person, not so much.

Robert M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Valerie Y.  |  Online Move In 
Rating:
5.0

The Storage facility was clean and amazing I will definitely tell my friends and family about it

Samantha M.  |  Overall Experience 
Rating:
2.0

I was over charged and the manager ann said she would fix it but never did. It's almost a year later.

Ashley F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramesh K.  |  Overall Experience 
Rating:
5.0

Thanks

Dale L.  |  Overall Experience 
Rating:
5.0

Need more staff to answer the phone. Phone service is unacceptable.

DEBORAH P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carrie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry R.  |  First Impressions 
Rating:
4.0

Rented RV parking with electricity, disappointed to learn electricity is only on for two hours a day. This was not advertised. Staff members did state it we can have it turned on on an as needed basis.

Ronald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen K.  |  First Impressions 
Rating:
5.0

Very friendly, helpful staff! The building is nice and clean and I even received a call letting me know my lock wasn't secure on my unit. Thank you so much for looking out for your customers!!!

Kim O.  |  First Impressions 
Rating:
5.0

My only complaint is that I cannot call the facility directly. I get rerouted to central. That is wrong. I prefer to talk to the local folks when I call.

Jeff W.  |  First Impressions 
Rating:
5.0

Everything was as expected. Thank you

Arthur B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey B.  |  Overall Experience 
Rating:
5.0

If we need storage or need to move again, we will definitely consider using this facility again.

joetta A.  |  Overall Experience 
Rating:
5.0

The facility was extremely convenient and the staff was friendly and helpful.

Sara A.  |  Overall Experience 
Rating:
5.0

The online information was complete and I did not expirience any surprises when I arrived. The counter staff was very friendly and let me know everything I needed to start using my unit.

Paul H.  |  First Impressions 
Rating:
4.0

Took care of my rental storage needs promptly. Thank you.

RONALDJOSEPH W.  |  First Impressions 
Rating:
3.0

people don't smile anymore.

Don C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marissa R.  |  Overall Experience 
Rating:
3.0

The front desk attendant was very condescending and talked down to me and the guy in front of me. She tried to make me look stupid, but she had 4 different colors of hair. Zeal was very professional. I just wish his employees would do the same....

Todd C.  |  Overall Experience 
Rating:
5.0

Zack was very professional and made everything works smooth

micheal h.  |  First Impressions 
Rating:
4.0

Staff is slow and relatively unfriendly. Does not look like a good place to work as employee attitudes appears poor. Otherwise, the experience is good.

RICHARD B.  |  Overall Experience 
Rating:
3.0

I cleaned out my unit after my monthly payment had been auto-deducted five days previously. When I tried to call and ask if I would be getting any of that money back, having only used the unit five days of that month, I could never get anyone to answer the phone. I tried four times. So I drove over there, and asked the staff member on duty. There was no smile, nothing welcoming at all, just a flat, “No we don’t prorate.” That was it. Unfriendly AND unfair.

Laura E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jess s.  |  Overall Experience 
Rating:
5.0

We were quite pleased with everything and have recommended it to friends already. Super place to do business with.

Larry E.  |  Overall Experience 
Rating:
5.0

Services and staff were excellent, professional and courtesy. It is hard to find wonderful people today, to serve you in a professional way, so this facility in Waterford will exceed your expectation. I highly recommend this facility to all my friends. Thank you very much. Constantin

Constantin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B.  |  Overall Experience 
Rating:
5.0

I only wish that the storage area doors weren’t left unlocked at night and weekends when the front office was closed. I felt vulnerable in there after hours since anyone off the street could get in.

Stacy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise N.  |  Overall Experience 
Rating:
5.0

Very good experience and extremely convenient...i appreciate the help from your staff

PATRINAANNE A.  |  First Impressions 
Rating:
5.0

Zach and his crew are always amazing and helpful! I always recommend them to my friends and family!

Denise N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yahela D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie m.  |  First Impressions 
Rating:
5.0

Needs to be a bit cooler in the inside climate controlled storage area. Need garbage cans to throw away small trash or such. Should be area to purchase bottled water or vending. Thank you. All was good.

Alan R.  |  Overall Experience 
Rating:
2.0

I moved out of my unit aug 19th 2020, went into office and told them I was moving....asked if i needed to sign anything, the staff said no and blew me off. 2 weeks later I get a call from a manager asking if I had.moved out of the unit. My move was finalized 2 days after that sept 1 2020. Im disappointed in the lack of communication and the laziness of the employees who couldn't complete my move the day I actually moved out.

Melissa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DYANA F.  |  Overall Experience 
Rating:
5.0

A VERY efficient operation and friendly

Deborah S.  |  First Impressions 
Rating:
5.0

Very clean and well lighten place

Edward P.  |  First Impressions 
Rating:
5.0

I was very impressed about how professionalism treatment I had. In my opinion is one of the best service I had., in North America. People there are very friendly ready to offer you a good time an affordable business, which can be a good note or an example how to do a professional business. I totally recommend this facility. My next step is to apply for a truck to move my furniture to Canada. Excellent service excellent people . Constantin and Ioana

Constantin L.  |  First Impressions 
Rating:
5.0

Rep was helpful

WILLA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda L.  |  First Impressions 
Rating:
5.0

My only problem is when u call u get a call center and u can not get ahold of someone there. I had my car there waited all day for a call. No one to answer if it was ready.

Gidget C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DYNETTA L.  |  Overall Experience 
Rating:
5.0

Customer service here was great!

Shamea F.  |  First Impressions 
Rating:
4.0

I had some things come up missing but I am not sure why and I often forgot to put my code in so I guess it’s on me. I was there for about a year.

Heather L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Troy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gidget C.  |  First Impressions 
Rating:
5.0

Great experience 👍

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cristy d.  |  First Impressions 
Rating:
5.0

I really appreciate UHaul’s convenience, pricing and customer service. You help make critical life changes-like moving across the country- less stressful. I have and will continue to work with UHaul and recommend them to fiends and family. Thanks for being such a great American business.

Stacy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeanine t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terri k.  |  Overall Experience 
Rating:
5.0

I was reluctant to get a storage area but the process was very easy and the folks couldn't be nicer. I am super impressed with the security for the inside units. Outstanding entry and exit!

Larry E.  |  First Impressions 
Rating:
5.0

great staff. very helpful

ERNEST T.  |  First Impressions 
Rating:
5.0

The staff were very nice and helpful. Your gate was easy to use and I was in and out when getting my storage unit. I appreciate that your paperwork wasn't long and tedious. I will spread the word.

Alecia H.  |  Overall Experience 
Rating:
5.0

Service reps were so very helpful! Thank you! Wish I wrote down name!

carole S.  |  First Impressions 
Rating:
5.0

Need more people to help customers during peak times- wait too long- lines are long- May I suggest putting benches so persons can sit- it is hard for me to stand 30 + minutes.

James P T.  |  Overall Experience 
Rating:
5.0

Thanks

Shirley w.  |  First Impressions 
Rating:
5.0

Very helpful staff.

Brian T.  |  First Impressions 
Rating:
5.0

No problems, two hard working guys!

kathaleen c.  |  First Impressions 
Rating:
5.0

Great people and facility. Thanks!

GORDON R.  |  Overall Experience 
Rating:
4.0

Thank you

TIMIKA W.  |  Overall Experience 
Rating:
5.0

This facility is the best one I seen so far with that I will continue to use it ... I rate it 100 %

miguel g.  |  Overall Experience 
Rating:
5.0

I had no problems with anything

LULA S.  |  Overall Experience 
Rating:
4.0

The staff was always willing to accommodate me as best as they could. Sometimes going above and beyond. The manager and his assistant manager made themselves available to answer my questions and conc.

JOHN G.  |  Overall Experience 
Rating:
4.0

None

Liz D.  |  Overall Experience 
Rating:
5.0

Quick and friendly service. Explained everything and answered all my questions.

Patricia J.  |  First Impressions 
Rating:
4.0

The customer service was excellent, and storage facility clean. No compLaints

TAMMY M.  |  Overall Experience 
Rating:
5.0

The convenient hours and location facilitated a smooth move.

CHarles S.  |  Overall Experience 
Rating:
5.0

Great service from start to finish! My wait time was acceptable and everything was clearly explained. The location was very clean and welcoming. I would definitely recommend this location.

Rosalyn S.  |  First Impressions 
Rating:
2.0

Plz Reduce payment. Access doors were locked. Ttook 1.5 hrs to gain access which caused addition contracted time. Unit was not as ordered. Had to move contents. Hard to reach a Rep. Mgr resolved.

john s.  |  Overall Experience 
Rating:
3.0

After hours double doors do not open was very hard to bring cartful of stuff in through the man door Place was clean carts assessable Hard to load on the slant by door - cart kept rolling away

Mary D.  |  Overall Experience 
Rating:
5.0

This team hustles and cares about its customers. The facilities are one of the largest around and they have converted to digital communication which is very convenient. Great job!!

BARBARA R.  |  First Impressions 
Rating:
5.0

Ann was very pleasant and helpful especially we can communicate thru our ASL (American Sign Lang.) ! :) Clean place and very security--would recommend that place!

MARY L.  |  First Impressions 
Rating:
3.0

It was pretty busy on Sunday. Everyone was courteous and helpful. My gate card didn’t work at first so I had to come back in and get it fixed which was a bit of a hassle, but they fixed it quickly.

Kathryn M.  |  First Impressions 
Rating:
5.0

Very friendly staff. Explained everything very well. Very clean interior units.

Timothy J.  |  First Impressions 
Rating:
2.0

Took over an hour to rent out a unit, three employees had to help and there was a lot of confusion on what to charge for. Seemed unorganized. Closing out storage went much quicker.

cassandra c.  |  Overall Experience 
Rating:
5.0

Outstanding group of associates, knowledgeable, helpful, informative.

terry c.  |  Overall Experience 
Rating:
5.0

I love the security measures and the customer service

Tiffany K.  |  First Impressions 
Rating:
5.0

Great

ORIN L.  |  Overall Experience 
Rating:
5.0

The staff is very helpful and friendly. Commodore, one of the Waterford store employees saw me struggling with a bundle of boxes and assisted me with loading them into my vehicle. Stellar employees!

mary f.  |  First Impressions 
Rating:
4.0

The staff was very friendly. The ourdoor "parking" style units could be a little more cleaned out and marked.

LEA F.  |  Overall Experience 
Rating:
5.0

thank you

Liz D.  |  First Impressions 
Rating:
5.0

Nice place. Ann was very helpful .

MARLA K.  |  First Impressions 
Rating:
5.0

Ive used U-Haul in the past always been satisfied with their equipment Caravans trailers I'll always continue using U-Haul as long as it's available thank you again

ROBERT R.  |  First Impressions 
Rating:
1.0

No one ensured that I could get into my storage and made me go back and forth to the office just for assistance. Poor service experience

TIMIKA W.  |  First Impressions 
Rating:
5.0

They were very helpful. Thank You

John R.  |  First Impressions 
Rating:
5.0

zach was efficient, friendly and quick. nice clean facility

Kathryn Z.  |  First Impressions 
Rating:
5.0

Brand new facility with over 800 indoor units. Loading dock with garage pull in makes it above the other storage facilities around. Staff was very kind and helpful.

Shawna B.  |  First Impressions 
Rating:
5.0

Great staff!

Joseph N.  |  First Impressions 
No reviews have been submitted for this location.

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