Customer Reviews for U-Haul Moving & Storage of Waukee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Waukee

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Roger R.
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Nothing, The representative was very helpful and pleasant. I recommend this location highly.

Jamie C.
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Customer did not leave a comment.

Trisha W.
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Mersudin J.
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Week rates should apply for weekends :)

Jeffrey D.
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Shane P.
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Renata Z.
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Gerry H.
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Gerry H.
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Jeffrey R.
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Same as above comments!

Kambria M.
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Gerry H.
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Thomas N.
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Mark B.
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Lyell B.
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Naing A.
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Shirley J.
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Pam W. | First Impressions |
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The staff were all very friendly and helpful. The check-in process went smoothly. The storage unit was clean and as expected. It was great to have the carts available for use to transport our belongings to the storage unit. We are very pleased with our experience.

Kelly M.
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The sales rep was very helpful and courteous. This is the second time I've used this location and both times I have been very pleased.

Margaret B. | Online Move In |
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I would encourage you to better train your folks at your front desk with your program. They were nice to me, not so much to each other, but I think they were just frustrated not knowing for sure how to get me or the other customers in our units in a timely fashion. I offered to just go online as there was much confusion on their part and no resource for them to turn to for help. I was there in person, thinking it would be easier, which it was not. your online process was fine.

Julie P.
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This location is excellent and the staff are very helpful and nice

SAMUEL M.
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Customer did not leave a comment.

Brad H. | First Impressions |
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A beautiful climate-controlled facility to house your excesses.

Ryan W.
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Best customer service! So knowledgeable and helpful!

John C.
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Customer did not leave a comment.

Kirk H.
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It was a awesome experience. Very customer friendly. Thanks for the great service.

Marshal Blayne D. | First Impressions |
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Nice job!

Christopher D.
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Clean facility with friendly staff. Glad to have an indoor dock to unload. Lots of carts was a huge help. Key card was a bit confusing, but easily figured out after a couple missteps. Easy drop off of the truck and no issues.

Howard P.
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Igor T.
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Glenn C.
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Very helpful staff...everything went as planned.

Eric G.
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I called ahead saying I was coming and when I arrived the truck was already started and heating up during the cold morning. Great job!

Jonathan M. | Overall Experience |
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Friendly professional staff , clean well lite building.

Tad T.
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Phil Padilla helped my cousin and I out on Sunday, 12/27/2020, and he was amazing and personable! He made the whole process effortless and went the extra mile to help. He's a really good dude, you guys should feel lucky to have him as part of the team.

tony K.
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Staff was great. Very helpful.

David H.
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I was extremely happy with my rental experience. Everything went very smoothly.

Robert B.
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Help had very positive attitude which helped as they were very busy.

Jackie R.
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This was the best experience I've ever had with U-Haul. The truck was ready to go when I arrived and the person who assisted me provided excellent customer service.

Robert G.
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Customer did not leave a comment.

Mike H.
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James P.
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We have used this location multiple times and the experience is always the best. Great customer service from each of the employees. Should be the example for other locations. Thank you Uhaul Waukee!

Gary F.
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Customer did not leave a comment.

Chad B.
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Pay system was down Slow to check out Traveling out town truck needed gas Truck needed wipers

Kemal D.
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Kemal D. | Overall Experience |
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Ken T.
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This site is well maintained and very professional and helpful.

Henrietta J.
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1 person was trying his best to keep up, but you get an F for the time it took to pick up equipment. I was also told it was ok to tow Dolly my Mini Cooper. I was hoping they would let me know what it would cost for a trailer. Both on phone reservation and in person. I was told it would. I now have my mini in the shop, as I immediately had an ABS and engine warning upon starting it to take off the dolly. I will be contacting you in regard to this.

Lyndon C.
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Very good service overall.

Frank P.
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This is by far the best U-Haul location that I have rented from. There are none better than Justin. He's a master in knowing the details of the equipment and solving problems that you may have with your own vehicle pertaining to wiring issues. Amber and Phil provide excellent customer service and go above the call of duty to assist in any way. If there were ten stars for rating Justin and his crew deserve it.

Yuanyi Y.
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Customer did not leave a comment.

AARON B. | Overall Experience |
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Get the elevator up and running.

Rachel H. | Overall Experience |
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The storage unit I got was really far from the door even though there were clearly closer units available. Would have been nice to be closer if possible.

Veronica S. | Overall Experience |
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For future use, or to recommend to older friends, is there a way to have an elevator for the units in the west side?

Abhishek K.
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Excellent customer service

Ferdinand V. | First Impressions |
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The move from Arizona to Iowa was uneventful. All staff answered all my needs. There was no issues with the equipment and that's always good.

larry j. | Overall Experience |
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I really love this place, I hope to do business with this location in the future. Just friendly service.

Kathy L.
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Customer did not leave a comment.

Robert J.
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The truck was dirty all in the cup holders. I found somebody's old surgical mask in the truck. I'm sure the truck was not sanitized. Horrible experience. Will not use uhaul again

John B.
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Christina C.
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Jason S.
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Special thanks to Phil! My son left his wallet in the truck and Phil went out of his way to call me to let me know and then waited for me to come back! He was ready to go home but was gracious enough to wait. He also was great at check in and fun to talk to!

clint R.
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Alan T.
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Arnold Z.
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zach F.
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Awesome .!

Mark B.
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The drop off was super simple and the staff was so nice!

Chanell S.
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Isaac B.
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Steven M.
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Jeremy D.
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Paul N.
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Paul N.
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Briana W.
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Charleen J.
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There was a lot of confusion with the delivery of my Uhaul Box. But overall it worked out and they got it to me on the day I needed it. The biggest complain was the response to phone calls. Thank you Char

Kirk M.
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Brittney S.
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They charged us for stuff they said they wouldn't charge us for.

Kale W.
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Jacquelyne J.
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Janaki A.
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Convenient location. friendly staff.

sheldon R.
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Karen C.
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I did as much as I could do online but still had to wait in long lines to get waited on.

Todd P.
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Nicholas M.
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Well I got a 10ft, didn't realized it didn't have the ramp, called the lady, the put me on hold to see if I could switch. Well lady had me on hold for 25 minutes and so I decided to drive back since I was on hold and nobody picked up. A nice guy helped because the lady left. I was charge mileage so. Dropping of the truck I was charge lost equipment, nobody again pick up the phone, drove back and they removed the daully that I dropped off. So more time wasted. The store needs help.

Elaine K.
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Russell W.
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Thomas S.
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Paul G.
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Brent C.
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Troy C.
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Michael C.
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Sterne M.
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Rosalinda E.
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RANDALL D.
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James R.
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Peyton Lee H.
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Kevin R.
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Ashraf M.
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Tony D.
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Colleen H.
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Scott W.
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The staff was awesome!

Tim M.
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Great experience. They were easy to schedule online and it was easy to make a change when I needed to call. Good communication and nice truck!

Debra S.
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Thank you

Casey J.
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We had a good experience! Someone came outside as we pulled up to return the truck and helped make the return process very easy. We would definitely recommend this company and location to others.

Chad O.
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Kim T.
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Kim T.
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Nicholas M.
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Nicholas T.
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Gregory I.
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Mark F.
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Charged for two days and only had the truck for 2 hrs

MORRIS C.
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WAS A GREAT PLACE FOR PICK UP OR RETURN THE PERSON WAS GREAT !! (VERY EASY ACCESS)

Robert J. | First Impressions |
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Amber Clifton was so nice! She took time to explain things to me and answered all of my questions. She was down to earth, nice and knowledgeable. She really made the experience better. Great job and thank you for hiring her!

amy k. | Overall Experience |
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Justin was very helpful to me and went above and beyond to meet my needs,

richard q. | First Impressions |
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#3 construction work going at the time I was there. The facility itself is new well designed and clean inside

John F. | Overall Experience |
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Received excellent direction and assistance the day I did my load out (9-24). Very courteous and professional. My experience for rental and load in was abysmal - took over an hour Just waiting, activating my account/card, and finally unloading. The guy behind the desk was under trained, slow and mumbled - fortunately I got some help / direction from a guy working outside - the two should definitely switch roles

Liz D. | First Impressions |
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Customer did not leave a comment.

Kristina W. | First Impressions |
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The day prior to renting a storage unit I had rented a small 4×8 cargo trailer and the move was intense and stressful. I was 6 hours out and the store I was going to was going to close the minute I got there. The staff were amazing and stayed 30 minutes after close to insure I was set for this move. Thank y'all so much.

Emma S. | Overall Experience |
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Doyle M. | Overall Experience |
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Melissa O. | First Impressions |
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We reserved a 15 x 10 Unit on the first floor knowing that we had a lot of heavy items. We arrived at the appropriate time to move into a rental unit and we were told they did not have any 15 x 10 units available at all they only had 10 x 10 units and they had none available on the first floor. They had a 10 x 10 available on the second floor we would have to bring all of our items up a set of stairs And then down a long hallway. When I asked about why we made the reservation she said that it was policy that they just give the units to people as they arrive so it was first come first serve. When I inquired why do I make a reservation at all then she did not know why this was the policy. Very unhappy did not choose to rent a unit there after all. On the plus side the truck rental was seamless and awesome.

richard y. | First Impressions |
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Customer did not leave a comment.

Bryant R. | First Impressions |
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No elevator Which really sucks when u have have furniture, like a reclining sofa and a king size mattress. Had to climb stairs. But that is my own fault for not looking at it before renting it.

Rod H. | Overall Experience |
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I would really have preferred to store my items with your firm but the lack of an elevator to get goods to the 2nd floor was a show stopper.

Doyle M. | First Impressions |
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Customer did not leave a comment.

doug b. | First Impressions |
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They were crazy busy computers down. But very accommodating. Great job to all that we’re working

Troy L. | First Impressions |
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Customer did not leave a comment.

Patti M. | Overall Experience |
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We did find mouse poop in some of our boxes, but we had our stuff in there for 9 months. It would be nice to have a light inside of the larger units. Hard to see inside w/o a flashlight.

Jeffrey S. | Online Move In |
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If I had known the only way to access the second floor is by a single stair case, I would have chose a different facility. I have to move my stuff from the car to a cart, wheel it inside, carry everything up the stairs and load it into a second cart, and then push it to the far end of the second floor, where there is another staircase that can't be used? An elevator, or at least a long series of ramps is really a must for this place!

Joslyn C. | Overall Experience |
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Customer did not leave a comment.

don b. | First Impressions |
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LILIA A. | Overall Experience |
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Michael D. | First Impressions |
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Amazing facility! It's under construction so there were a few issues but the staff was sort helpful and even stayed a few extra minutes to let us finish up. Would def recommend this location to anyone who needs storage

Debra M. | Overall Experience |
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I am a senior citizen, had to rent in 2nd floor. I was told 1st floor was not ready to rent. Said it was a issue with climate control. If second was ready, why not first. It was VERY difficult for me

Adam B. | First Impressions |
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Justin was helpful, and did a great job finding me a good location for a unit. He also was helpful in providing hand carts to make my move easier and quicker as well. Thanks!

John D. | First Impressions |
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The staff was very polite and genuinely concerned to please. Felt like I knew them forever! Great team!!

Anil K. | First Impressions |
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Great experience, no issues, very clean facility. Thank you.

Angela G. | First Impressions |
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friendly

duane D. | First Impressions |
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We liked working with Justin. But there was no elevator, leading to 10 h to unload the truck ($1,330). The storage space was lower than average so we had to pay for a second one. It was very expensive

Peter N. | First Impressions |
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I was the first customer and I was treated like it! I really appreciate all of your help.

Randy R. | Overall Experience |
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Justin and his staff are EXCELLENT. I will highly recommend U-Haul to everyone!

Reed H. | Overall Experience |
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Justin was very nice and took care of my one issue very quickly and friendly! Thanks again!

Jeffrey H. | Overall Experience |
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Staff went out of their way to help and accommodate us

Abby N. | Overall Experience |
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I was very impressed with the responsiveness of this UHaul location in bringing and picking up my uboxes. They were excellent!

Tyler D. | Overall Experience |
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I thought they were very helpful; slight miscommunication on when/how to pick up ubox, but the issue was easily resolved.

Jayne A. | Overall Experience |
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Staff friendly but when I went to get gas at a Casey’s about two blocks away had issue was being watched by two guys in a car who saw the big orange ubox which draws attention safety issue for female.

No reviews have been submitted for this location.

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