Customer Reviews for U-Haul Moving & Storage of Waukee

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Waukee

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Abhishek K.
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Excellent customer service

Ferdinand V. | First Impressions |
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The move from Arizona to Iowa was uneventful. All staff answered all my needs. There was no issues with the equipment and that's always good.

larry j. | Overall Experience |
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I really love this place, I hope to do business with this location in the future. Just friendly service.

Kathy L.
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Customer did not leave a comment.

Robert J.
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The truck was dirty all in the cup holders. I found somebody's old surgical mask in the truck. I'm sure the truck was not sanitized. Horrible experience. Will not use uhaul again

John B.
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Christina C.
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Jason S.
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Special thanks to Phil! My son left his wallet in the truck and Phil went out of his way to call me to let me know and then waited for me to come back! He was ready to go home but was gracious enough to wait. He also was great at check in and fun to talk to!

clint R.
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Alan T.
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Arnold Z.
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zach F.
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Awesome .!

Mark B.
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The drop off was super simple and the staff was so nice!

Chanell S.
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Isaac B.
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Steven M.
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Jeremy D.
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Paul N.
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Paul N.
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Briana W.
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Charleen J.
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There was a lot of confusion with the delivery of my Uhaul Box. But overall it worked out and they got it to me on the day I needed it. The biggest complain was the response to phone calls. Thank you Char

Kirk M.
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Brittney S.
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They charged us for stuff they said they wouldn't charge us for.

Kale W.
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Jacquelyne J.
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Janaki A.
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Convenient location. friendly staff.

sheldon R.
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Karen C.
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I did as much as I could do online but still had to wait in long lines to get waited on.

Todd P.
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Nicholas M.
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Well I got a 10ft, didn't realized it didn't have the ramp, called the lady, the put me on hold to see if I could switch. Well lady had me on hold for 25 minutes and so I decided to drive back since I was on hold and nobody picked up. A nice guy helped because the lady left. I was charge mileage so. Dropping of the truck I was charge lost equipment, nobody again pick up the phone, drove back and they removed the daully that I dropped off. So more time wasted. The store needs help.

Elaine K.
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Russell W.
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Thomas S.
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Paul G.
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Brent C.
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Troy C.
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Michael C.
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Sterne M.
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Rosalinda E.
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RANDALL D.
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James R.
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Peyton Lee H.
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Kevin R.
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Ashraf M.
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Tony D.
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Colleen H.
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Scott W.
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The staff was awesome!

Tim M.
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Great experience. They were easy to schedule online and it was easy to make a change when I needed to call. Good communication and nice truck!

Debra S.
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Thank you

Casey J.
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We had a good experience! Someone came outside as we pulled up to return the truck and helped make the return process very easy. We would definitely recommend this company and location to others.

Chad O.
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Kim T.
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Kim T.
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Nicholas M.
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Nicholas T.
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Gregory I.
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Mark F.
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Charged for two days and only had the truck for 2 hrs

MORRIS C.
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WAS A GREAT PLACE FOR PICK UP OR RETURN THE PERSON WAS GREAT !! (VERY EASY ACCESS)

Travis S.
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Donald R.
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Robert J. | First Impressions |
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Amber Clifton was so nice! She took time to explain things to me and answered all of my questions. She was down to earth, nice and knowledgeable. She really made the experience better. Great job and thank you for hiring her!

Linda D.
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Good customer service and friendly staff

Katelynn P.
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I have never rented from Uhaul before so I don't have another location to compare to but their process is very smooth! I was in and out in no time, they have areas clearly marked on where you need to go for pick up or delivery, every employee was friendly and did not make me feel like an inconvenience. I will be returning to this location for future Uhaul needs!

Robert A.
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Becir A.
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Richard R.
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Bradley B.
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janga reddy C.
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Person at the desk was not polite

Randall R.
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Great employees and a perfect truck. Been here many times, will always use them for all my moving needs.

Ellen H.
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Easy to get in and out and a place to park your vehicle. Great friendly customer service from phone calls, picking up and dropping off. Thanks! You made a very difficult event (moving) easier!

Brenda P.
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Friendly and helpful staff at this location! The whole process was easy and it was a great experience on the most stressful of days--moving day!

KAUSHIK C.
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I have been so impressed with this u-haul. Justin is a hard worker and is there all the time. I rent exclusively from this site. They get me in and out fast even with long lines. The staff is courteous and friendly. Cannot say enough nice things!

Brooke W.
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The two associates we worked with to pick up and drop off the equipment were very helpful and very friendly! Thank you for the great service!

David C.
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Was amazed at how streamlined the turn in process was. It was smoother and faster than turning in a rental car at a large airport as a VIP customer.

Colin H.
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The guys at Waukee U-Haul were extremely helpful. Equipment was basically brand new and well cleaned. Would highly recommend this U-Haul location.

David H.
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Particularly, when compared with my outbound experience at the store in Maplewood, MN, this location was a dream. It was clean, with friendly, cheerful and helpful people. The entire check-in process took just a couple of minutes. Very well managed store.

Diane L.
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Both reps were extremely friendly and helpful for pick up and drop off. I'd use this location in a heartbeat.

Brenda S.
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They did not write the mileage down so they tried to charge me for 74 miles when I only went 20 total miles

Tina F.
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Excellent customer service! Great folks to deal with!

amy k. | Overall Experience |
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Justin was very helpful to me and went above and beyond to meet my needs,

BRUCE V.
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Customer did not leave a comment.

lori C.
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I am disappointed the service center representative who assisted me in planning my cross country move using Uboxes misrepresented the service. I was told my Uboxes could be delivered to my physical residence,when in fact they could not. I was forced to spend additional monies to unload my Uboxes, load my possessions into a moving truck, transport the contents to my residence, and unload the truck. I would not have utilized Uhaul's services if, the representative would have been honest. I would have hired a long distance moving company to handle my move. I would appreciate contact from a Uhaul representative to discuss my displeasure.

JASON C.
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Customer did not leave a comment.

DAVID H.
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Trlr lights were not working Also we bought boxes and returned them so we need credit for that

Toby C.
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Accommodated all issues as they came up with a very unconventional problem. Great experience working with them.

Gregg W.
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Customer did not leave a comment.

David F.
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Jason and his team were great to work with.

richard q. | First Impressions |
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#3 construction work going at the time I was there. The facility itself is new well designed and clean inside

Richard Q.
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Keep doing what your doing, good service, friendLy greeting Clean facility

Alan A.
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Customer did not leave a comment.

Senad A.
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KASSIE G.
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Brian H.
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Dashawn C.
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Poor communication between customer service reps and uhaul stores. My drop off time changed 4 times. The final time I was given was supposed to be in the morning and I didn't receive my Ubox's until 4pm.

Stuart W.
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Maury M.
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Peter G.
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Great people!

Kristie S.
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Love you knew drop off service nice and fast

Kristopher S.
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Customer did not leave a comment.

John F. | Overall Experience |
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Received excellent direction and assistance the day I did my load out (9-24). Very courteous and professional. My experience for rental and load in was abysmal - took over an hour Just waiting, activating my account/card, and finally unloading. The guy behind the desk was under trained, slow and mumbled - fortunately I got some help / direction from a guy working outside - the two should definitely switch roles

steve S.
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Kathy, the U-haul rep was very helpful. From arrival to departure everything went smooth.

Stephen R.
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Terry M.
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Liz D. | First Impressions |
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Mark G.
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Perfect experience! I had reserved a truck and trailer but really didn't know what I asked for. In a very conversational way it was explained and something else recommended. It was the right way to go and my moving got done quickly and efficiently since I now had the correct equipment. Fabulous customer service! Definitely would rent again and recommend to everyone.

Anna W.
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I have been trying to get ahold of someone regarding being overcharged almost double what my actual bill should've been for over a week and a half. No progress has been made on this due to the inability to speak with anyone who knows what is going on. Definitely will not recommend.

Vijay M.
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Get better pricing

Kristina W. | First Impressions |
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The day prior to renting a storage unit I had rented a small 4×8 cargo trailer and the move was intense and stressful. I was 6 hours out and the store I was going to was going to close the minute I got there. The staff were amazing and stayed 30 minutes after close to insure I was set for this move. Thank y'all so much.

Emma S. | Overall Experience |
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Customer did not leave a comment.

Doyle M. | Overall Experience |
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Melissa O. | First Impressions |
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We reserved a 15 x 10 Unit on the first floor knowing that we had a lot of heavy items. We arrived at the appropriate time to move into a rental unit and we were told they did not have any 15 x 10 units available at all they only had 10 x 10 units and they had none available on the first floor. They had a 10 x 10 available on the second floor we would have to bring all of our items up a set of stairs And then down a long hallway. When I asked about why we made the reservation she said that it was policy that they just give the units to people as they arrive so it was first come first serve. When I inquired why do I make a reservation at all then she did not know why this was the policy. Very unhappy did not choose to rent a unit there after all. On the plus side the truck rental was seamless and awesome.

richard y. | First Impressions |
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Customer did not leave a comment.

Bryant R. | First Impressions |
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No elevator Which really sucks when u have have furniture, like a reclining sofa and a king size mattress. Had to climb stairs. But that is my own fault for not looking at it before renting it.

Rod H. | Overall Experience |
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I would really have preferred to store my items with your firm but the lack of an elevator to get goods to the 2nd floor was a show stopper.

Doyle M. | First Impressions |
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Customer did not leave a comment.

doug b. | First Impressions |
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They were crazy busy computers down. But very accommodating. Great job to all that we’re working

Troy L. | First Impressions |
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Customer did not leave a comment.

Patti M. | Overall Experience |
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We did find mouse poop in some of our boxes, but we had our stuff in there for 9 months. It would be nice to have a light inside of the larger units. Hard to see inside w/o a flashlight.

Jeffrey S. | Online Move In |
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If I had known the only way to access the second floor is by a single stair case, I would have chose a different facility. I have to move my stuff from the car to a cart, wheel it inside, carry everything up the stairs and load it into a second cart, and then push it to the far end of the second floor, where there is another staircase that can't be used? An elevator, or at least a long series of ramps is really a must for this place!

Joslyn C. | Overall Experience |
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don b. | First Impressions |
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LILIA A. | Overall Experience |
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Michael D. | First Impressions |
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Amazing facility! It's under construction so there were a few issues but the staff was sort helpful and even stayed a few extra minutes to let us finish up. Would def recommend this location to anyone who needs storage

Debra M. | Overall Experience |
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I am a senior citizen, had to rent in 2nd floor. I was told 1st floor was not ready to rent. Said it was a issue with climate control. If second was ready, why not first. It was VERY difficult for me

Adam B. | First Impressions |
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Justin was helpful, and did a great job finding me a good location for a unit. He also was helpful in providing hand carts to make my move easier and quicker as well. Thanks!

John D. | First Impressions |
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The staff was very polite and genuinely concerned to please. Felt like I knew them forever! Great team!!

Anil K. | First Impressions |
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Great experience, no issues, very clean facility. Thank you.

Angela G. | First Impressions |
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friendly

duane D. | First Impressions |
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We liked working with Justin. But there was no elevator, leading to 10 h to unload the truck ($1,330). The storage space was lower than average so we had to pay for a second one. It was very expensive

Peter N. | First Impressions |
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I was the first customer and I was treated like it! I really appreciate all of your help.

Randy R. | Overall Experience |
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Justin and his staff are EXCELLENT. I will highly recommend U-Haul to everyone!

Reed H. | Overall Experience |
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Justin was very nice and took care of my one issue very quickly and friendly! Thanks again!

Jeffrey H. | Overall Experience |
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Staff went out of their way to help and accommodate us

Abby N. | Overall Experience |
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I was very impressed with the responsiveness of this UHaul location in bringing and picking up my uboxes. They were excellent!

Tyler D. | Overall Experience |
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I thought they were very helpful; slight miscommunication on when/how to pick up ubox, but the issue was easily resolved.

Jayne A. | Overall Experience |
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Staff friendly but when I went to get gas at a Casey’s about two blocks away had issue was being watched by two guys in a car who saw the big orange ubox which draws attention safety issue for female.

No reviews have been submitted for this location.

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