U-Haul Moving & Storage of Waukee

1357 reviews

1100 E Hickman Rd   Waukee, IA 50263

(515) 505-1064

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(515) 505-1064

1100 E Hickman Rd
Waukee, IA 50263

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Nothing, The representative was very helpful and pleasant. I recommend this location highly.

Roger R. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

Trisha W. 
Rating:
5.0

Week rates should apply for weekends :)

Mersudin J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Shane P. 
Rating:
5.0

Customer did not leave a comment.

Renata Z. 
Rating:
5.0

Customer did not leave a comment.

Gerry H. 
Rating:
5.0

Customer did not leave a comment.

Gerry H. 
Rating:
5.0

Same as above comments!

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Kambria M. 
Rating:
5.0

Customer did not leave a comment.

Gerry H. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Lyell B. 
Rating:
5.0

Customer did not leave a comment.

Naing A. 
Rating:
4.0

Customer did not leave a comment.

Shirley J. 
Rating:
5.0

The staff were all very friendly and helpful. The check-in process went smoothly. The storage unit was clean and as expected. It was great to have the carts available for use to transport our belongings to the storage unit. We are very pleased with our experience.

Pam W.  |  First Impressions 
Rating:
5.0

The sales rep was very helpful and courteous. This is the second time I've used this location and both times I have been very pleased.

Kelly M. 
Rating:
3.0

I would encourage you to better train your folks at your front desk with your program. They were nice to me, not so much to each other, but I think they were just frustrated not knowing for sure how to get me or the other customers in our units in a timely fashion. I offered to just go online as there was much confusion on their part and no resource for them to turn to for help. I was there in person, thinking it would be easier, which it was not. your online process was fine.

Margaret B.  |  Online Move In 
Rating:
5.0

This location is excellent and the staff are very helpful and nice

Julie P. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

A beautiful climate-controlled facility to house your excesses.

Brad H.  |  First Impressions 
Rating:
5.0

Best customer service! So knowledgeable and helpful!

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

It was a awesome experience. Very customer friendly. Thanks for the great service.

Kirk H. 
Rating:
5.0

Nice job!

Marshal Blayne D.  |  First Impressions 
Rating:
5.0

Clean facility with friendly staff. Glad to have an indoor dock to unload. Lots of carts was a huge help. Key card was a bit confusing, but easily figured out after a couple missteps. Easy drop off of the truck and no issues.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Howard P. 
Rating:
5.0

Customer did not leave a comment.

Igor T. 
Rating:
5.0

Very helpful staff...everything went as planned.

Glenn C. 
Rating:
5.0

I called ahead saying I was coming and when I arrived the truck was already started and heating up during the cold morning. Great job!

Eric G. 
Rating:
5.0

Friendly professional staff , clean well lite building.

Jonathan M.  |  Overall Experience 
Rating:
5.0

Phil Padilla helped my cousin and I out on Sunday, 12/27/2020, and he was amazing and personable! He made the whole process effortless and went the extra mile to help. He's a really good dude, you guys should feel lucky to have him as part of the team.

Tad T. 
Rating:
5.0

Staff was great. Very helpful.

tony K. 
Rating:
5.0

I was extremely happy with my rental experience. Everything went very smoothly.

David H. 
Rating:
5.0

Help had very positive attitude which helped as they were very busy.

Robert B. 
Rating:
5.0

This was the best experience I've ever had with U-Haul. The truck was ready to go when I arrived and the person who assisted me provided excellent customer service.

Jackie R. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

We have used this location multiple times and the experience is always the best. Great customer service from each of the employees. Should be the example for other locations. Thank you Uhaul Waukee!

James P. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
1.0

Pay system was down Slow to check out Traveling out town truck needed gas Truck needed wipers

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Kemal D. 
Rating:
5.0

Customer did not leave a comment.

Kemal D.  |  Overall Experience 
Rating:
5.0

This site is well maintained and very professional and helpful.

Ken T. 
Rating:
2.0

1 person was trying his best to keep up, but you get an F for the time it took to pick up equipment. I was also told it was ok to tow Dolly my Mini Cooper. I was hoping they would let me know what it would cost for a trailer. Both on phone reservation and in person. I was told it would. I now have my mini in the shop, as I immediately had an ABS and engine warning upon starting it to take off the dolly. I will be contacting you in regard to this.

Henrietta J. 
Rating:
5.0

Very good service overall.

Lyndon C. 
Rating:
5.0

This is by far the best U-Haul location that I have rented from. There are none better than Justin. He's a master in knowing the details of the equipment and solving problems that you may have with your own vehicle pertaining to wiring issues. Amber and Phil provide excellent customer service and go above the call of duty to assist in any way. If there were ten stars for rating Justin and his crew deserve it.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Yuanyi Y. 
Rating:
5.0

Get the elevator up and running.

AARON B.  |  Overall Experience 
Rating:
5.0

The storage unit I got was really far from the door even though there were clearly closer units available. Would have been nice to be closer if possible.

Rachel H.  |  Overall Experience 
Rating:
5.0

For future use, or to recommend to older friends, is there a way to have an elevator for the units in the west side?

Veronica S.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Abhishek K. 
Rating:
5.0

The move from Arizona to Iowa was uneventful. All staff answered all my needs. There was no issues with the equipment and that's always good.

Ferdinand V.  |  First Impressions 
Rating:
5.0

I really love this place, I hope to do business with this location in the future. Just friendly service.

larry j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy L. 
Rating:
2.0

The truck was dirty all in the cup holders. I found somebody's old surgical mask in the truck. I'm sure the truck was not sanitized. Horrible experience. Will not use uhaul again

Robert J. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

Special thanks to Phil! My son left his wallet in the truck and Phil went out of his way to call me to let me know and then waited for me to come back! He was ready to go home but was gracious enough to wait. He also was great at check in and fun to talk to!

Jason S. 
Rating:
5.0

Customer did not leave a comment.

clint R. 
Rating:
5.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Customer did not leave a comment.

Arnold Z. 
Rating:
5.0

Awesome .!

zach F. 
Rating:
5.0

The drop off was super simple and the staff was so nice!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Chanell S. 
Rating:
5.0

Customer did not leave a comment.

Isaac B. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Briana W. 
Rating:
3.0

There was a lot of confusion with the delivery of my Uhaul Box. But overall it worked out and they got it to me on the day I needed it. The biggest complain was the response to phone calls. Thank you Char

Charleen J. 
Rating:
5.0

Customer did not leave a comment.

Kirk M. 
Rating:
3.0

They charged us for stuff they said they wouldn't charge us for.

Brittney S. 
Rating:
5.0

Customer did not leave a comment.

Kale W. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyne J. 
Rating:
5.0

Convenient location. friendly staff.

Janaki A. 
Rating:
5.0

Customer did not leave a comment.

sheldon R. 
Rating:
4.0

I did as much as I could do online but still had to wait in long lines to get waited on.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
2.0

Well I got a 10ft, didn't realized it didn't have the ramp, called the lady, the put me on hold to see if I could switch. Well lady had me on hold for 25 minutes and so I decided to drive back since I was on hold and nobody picked up. A nice guy helped because the lady left. I was charge mileage so. Dropping of the truck I was charge lost equipment, nobody again pick up the phone, drove back and they removed the daully that I dropped off. So more time wasted. The store needs help.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Elaine K. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
5.0

Customer did not leave a comment.

Troy C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Sterne M. 
Rating:
5.0

Customer did not leave a comment.

Rosalinda E. 
Rating:
3.0

Customer did not leave a comment.

RANDALL D. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Customer did not leave a comment.

Peyton Lee H. 
Rating:
3.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Ashraf M. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

Colleen H. 
Rating:
5.0

The staff was awesome!

Scott W. 
Rating:
5.0

Great experience. They were easy to schedule online and it was easy to make a change when I needed to call. Good communication and nice truck!

Tim M. 
Rating:
5.0

Thank you

Debra S. 
Rating:
5.0

We had a good experience! Someone came outside as we pulled up to return the truck and helped make the return process very easy. We would definitely recommend this company and location to others.

Casey J. 
Rating:
5.0

Customer did not leave a comment.

Chad O. 
Rating:
5.0

Customer did not leave a comment.

Kim T. 
Rating:
5.0

Customer did not leave a comment.

Kim T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

Gregory I. 
Rating:
3.0

Charged for two days and only had the truck for 2 hrs

Mark F. 
Rating:
5.0

Amber Clifton was so nice! She took time to explain things to me and answered all of my questions. She was down to earth, nice and knowledgeable. She really made the experience better. Great job and thank you for hiring her!

Robert J.  |  First Impressions 
Rating:
5.0

Justin was very helpful to me and went above and beyond to meet my needs,

amy k.  |  Overall Experience 
Rating:
5.0

#3 construction work going at the time I was there. The facility itself is new well designed and clean inside

richard q.  |  First Impressions 
Rating:
4.0

Received excellent direction and assistance the day I did my load out (9-24). Very courteous and professional. My experience for rental and load in was abysmal - took over an hour Just waiting, activating my account/card, and finally unloading. The guy behind the desk was under trained, slow and mumbled - fortunately I got some help / direction from a guy working outside - the two should definitely switch roles

John F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Liz D.  |  First Impressions 
Rating:
5.0

The day prior to renting a storage unit I had rented a small 4×8 cargo trailer and the move was intense and stressful. I was 6 hours out and the store I was going to was going to close the minute I got there. The staff were amazing and stayed 30 minutes after close to insure I was set for this move. Thank y'all so much.

Kristina W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Emma S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doyle M.  |  Overall Experience 
Rating:
2.0

We reserved a 15 x 10 Unit on the first floor knowing that we had a lot of heavy items. We arrived at the appropriate time to move into a rental unit and we were told they did not have any 15 x 10 units available at all they only had 10 x 10 units and they had none available on the first floor. They had a 10 x 10 available on the second floor we would have to bring all of our items up a set of stairs And then down a long hallway. When I asked about why we made the reservation she said that it was policy that they just give the units to people as they arrive so it was first come first serve. When I inquired why do I make a reservation at all then she did not know why this was the policy. Very unhappy did not choose to rent a unit there after all. On the plus side the truck rental was seamless and awesome.

Melissa O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard y.  |  First Impressions 
Rating:
4.0

No elevator Which really sucks when u have have furniture, like a reclining sofa and a king size mattress. Had to climb stairs. But that is my own fault for not looking at it before renting it.

Bryant R.  |  First Impressions 
Rating:
3.0

I would really have preferred to store my items with your firm but the lack of an elevator to get goods to the 2nd floor was a show stopper.

Rod H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doyle M.  |  First Impressions 
Rating:
5.0

They were crazy busy computers down. But very accommodating. Great job to all that we’re working

doug b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy L.  |  First Impressions 
Rating:
3.0

We did find mouse poop in some of our boxes, but we had our stuff in there for 9 months. It would be nice to have a light inside of the larger units. Hard to see inside w/o a flashlight.

Patti M.  |  Overall Experience 
Rating:
2.0

If I had known the only way to access the second floor is by a single stair case, I would have chose a different facility. I have to move my stuff from the car to a cart, wheel it inside, carry everything up the stairs and load it into a second cart, and then push it to the far end of the second floor, where there is another staircase that can't be used? An elevator, or at least a long series of ramps is really a must for this place!

Jeffrey S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joslyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILIA A.  |  Overall Experience 
Rating:
5.0

Amazing facility! It's under construction so there were a few issues but the staff was sort helpful and even stayed a few extra minutes to let us finish up. Would def recommend this location to anyone who needs storage

Michael D.  |  First Impressions 
Rating:
1.0

I am a senior citizen, had to rent in 2nd floor. I was told 1st floor was not ready to rent. Said it was a issue with climate control. If second was ready, why not first. It was VERY difficult for me

Debra M.  |  Overall Experience 
Rating:
5.0

Justin was helpful, and did a great job finding me a good location for a unit. He also was helpful in providing hand carts to make my move easier and quicker as well. Thanks!

Adam B.  |  First Impressions 
Rating:
5.0

The staff was very polite and genuinely concerned to please. Felt like I knew them forever! Great team!!

John D.  |  First Impressions 
Rating:
5.0

Great experience, no issues, very clean facility. Thank you.

Anil K.  |  First Impressions 
Rating:
4.0

friendly

Angela G.  |  First Impressions 
Rating:
2.0

We liked working with Justin. But there was no elevator, leading to 10 h to unload the truck ($1,330). The storage space was lower than average so we had to pay for a second one. It was very expensive

duane D.  |  First Impressions 
Rating:
5.0

I was the first customer and I was treated like it! I really appreciate all of your help.

Peter N.  |  First Impressions 
Rating:
5.0

Justin and his staff are EXCELLENT. I will highly recommend U-Haul to everyone!

Randy R.  |  Overall Experience 
Rating:
5.0

Justin was very nice and took care of my one issue very quickly and friendly! Thanks again!

Reed H.  |  Overall Experience 
Rating:
5.0

Staff went out of their way to help and accommodate us

Jeffrey H.  |  Overall Experience 
Rating:
5.0

I was very impressed with the responsiveness of this UHaul location in bringing and picking up my uboxes. They were excellent!

Abby N.  |  Overall Experience 
Rating:
4.0

I thought they were very helpful; slight miscommunication on when/how to pick up ubox, but the issue was easily resolved.

Tyler D.  |  Overall Experience 
Rating:
5.0

Staff friendly but when I went to get gas at a Casey’s about two blocks away had issue was being watched by two guys in a car who saw the big orange ubox which draws attention safety issue for female.

Jayne A.  |  Overall Experience 
No reviews have been submitted for this location.

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