Customer Reviews for U-Haul Moving & Storage of Waukee

1,935 reviews

1100 E Hickman Rd   Waukee, IA 50263

(515) 505-1064

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(515) 505-1064

1100 E Hickman Rd
Waukee, IA 50263

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Great experience

Ryan A. 
Rating:
3.0

There was a customer in the store who locked his keys and phone in the U-Haul at a nearby gas station. No one would let him use a phone so I offered. That's so crazy that no one understands what customer service means. The poor guy was just trying to get the truck back to you.

SUZANNE B. 
Rating:
4.0

Customer did not leave a comment.

TREVOR F. 
Rating:
4.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Justin and the entire staff at U-Haul Moving & Storage of Waukee, provided excellent service beginning to end!

brad b.  |  Overall Experience 
Rating:
5.0

The web site is confusing to rent appliance dollies.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn O. 
Rating:
5.0

Customer did not leave a comment.

Connie L. 
Rating:
3.0

For the most part my experience was very good, but when it came time to go into the office or try to talk to someone in the office, there weren't enough people to help. The wait times were horrible. If you could get passed those issues, the staff was very helpful and I would use them again.

Michele R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cristina m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
3.0

The truck and trailer was returned together online but it was not updated in the system so uhaul thought that I still had the trailer but it was clearly in the posted picture that I sent online !

Margaret R. 
Rating:
1.0

The first person I talk to was pretty good at customer service but had no authority to do the right thing. The second person I talk to you acted like a bull in the china closet and completely turned me off of ever doing business with uhaul

Quenten M. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
1.0

Poor on every level.

David h.  |  Overall Experience 
Rating:
1.0

Justin the manager shouldn't be working for U-Haul. He doesn't train good employees and leaves then unattended for days on end. Leaving customers stranded even they need assistance with storage. This location has tons of storage. The store manager, Justin. Even texted my personal phone number and harassed me after trying to get my unit checked out. I'll never use U-Haul again. Absolutely unacceptable trash.

David H. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
3.0

Loading and unloading is great. Inside a heated and cooled location makes loading and unloading very comfortable. The price you pay for the space it high. Hopefully U-Haul will be able to adapt to Electrical trucks and still remain affordable

Robert L.  |  First Impressions 
Rating:
5.0

Very quick and easy process. Workrs helped out and made it easy.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
2.0

I waited in my equipment per the site's drop off instructions during business hours. After 20 minutes, I called the facility....no answer. I walked in to the facility....no one was there. This is a huge Uhaul facility I might add. I walked to some of the adjoining areas (custom hitch installation)....no one. I was finally able to track someone down. She apologized and informed me she was the only one there. My truck check in took 30 seconds and I was on my way. Do better Uhaul.

Trey W. 
Rating:
5.0

Customer did not leave a comment.

donna H. 
Rating:
5.0

None

THOMAS W. 
Rating:
4.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
5.0

Great service. New, clean, secure units.

Paula J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

JOE H. 
Rating:
5.0

I have a few general suggestions for UHaul, not specific to this location but to quality of rental experience. Mine was a very far move, from a mileage perspective, and it would have helped a great deal to have cruise control (1) in the truck. I'm not sure what the (2) cleaning process is for the packing blankets between rentals. A couple of the ones that I received had pet hair all over them. Consequently I have ended up with pet hair on some of my belongings and I'm (unfortunately!) allergic to cats and dogs. Finally, when I spent the night in Erie, PA, I had just filled the truck up with gas. When I got in the next morning the indicator was exactly on half a tank. The needle had been just a sliver under full when I parked. That was a loss of about $48 of gas that someone siphoned during the night. That wouldn't have been possible if access to the gas tank were covered and protected.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

Shayne N.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tressa E. 
Rating:
5.0

Customer did not leave a comment.

Subhamoy P. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Already have! Live how helpful and friendly they are.

Nancy H. 
Rating:
4.0

It’s kind of expensive, I went back to Green Acres

Jacqueline A.  |  Overall Experience 
Rating:
5.0

I was uneasy as the tire pressure edit kept indicating that the right front tire had 1 lb of pressure and that the oil needed changed. The same edits as the van had the week before.

Cheryl S. 
Rating:
5.0

Facility was very clean. Staff was very helpful and didn't have to spend a lot of time at the counter before being able to access the storage unit.

Patrick S.  |  First Impressions 
Rating:
1.0

I was quoted the wrong price. The boxes were sent out before the date I was told. No one will get back to me and to top off everything I went to live chat and the Representative hung up on me.

Linda W. 
Rating:
4.0

No hassle great service we got our truck we got the supplies we needed they were very friendly we got a storage unit very clean loved our whole experience with U-Haul

MATTHEW H. 
Rating:
4.0

Improve the online checking process. It was unusable so I had to go to the counter

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Lisa W.  |  Overall Experience 
Rating:
1.0

Was to be ready with truck share at 730 am. They forgot to set it up so I had to sit and wait 1.5 hours.

Zachary N. 
Rating:
1.0

The employee hit the mirror on my personal truck while he was moving a rental for another customer. When I confronted him he never even apologized. The situation just escalated and his final reply was “just get your punk ass out of here” I told him I would contact his boss and he said his car was parked in the boss parking spot.

Jimmy F. 
Rating:
5.0

The Waukee Storage facility was very friendly. Everyone understood I had previously attempted a move that failed because the 3rd party movers never showed up. Of course this was disappointing since I had to drive 4 hrs from Minneapolis, MN. It was great that for my second move it was possible to load the pods in the U-haul storage facility parking lot. Once loaded the pods were then immediately taken inside for security. Appreciate all the support! Bob

ROBERT S. 
Rating:
5.0

N/A

ZLATAN K. 
Rating:
5.0

You guys are doing great job. Those young teenagers working at the 1100 Hickman Rd, Waukee are wonderful to deal with.

ORLANDO S. 
Rating:
5.0

Customer did not leave a comment.

SUBHAMOY P. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

travis p.  |  First Impressions 
Rating:
5.0

Super easy to get set up with the online move in and the free lock was a plus! Facilities are amazing and clean and it’s so nice having the drive in area to unload your stuff!

James R.  |  Online Move In 
Rating:
3.0

Exceptionally clean and accessible. The best UHaul as far as location and cleanliness . Thank you for providing carts for customers to use! The older man that works there was ALWAYS, always rude and hateful. He needs a couple of lessons in customer service. After all…we are essentially the ones paying his salary. He doesn’t have to be fussy and throwing his hands up at you EVERY TIME!!

jeffrey k.  |  Overall Experience 
Rating:
4.0

Not sure how long this location has been here; but, it still looks new. Nice big area and quick, courteous and attentive workers.

RICH O. 
Rating:
5.0

Customer did not leave a comment.

Jesus Rafael S. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

corey C. 
Rating:
1.0

Upon my returned within the one day (24hr) period the store was lacking a manager and personnel to attend the public. Upon arrival of one employee I delivered the truck keys within the 24 hrs period and I just received the receipt two days later charging me for two days rental. This is not acceptable nor fair from a major corporation. Request to credit my receipt by one day rental.

Alexander C. 
Rating:
1.0

The worst experience at uhaul I have ever had. They left a newbie up front who didn’t know anything, and laughed when I told him my movers were there waiting and getting paid by the hour. The newbie told us the GM must not be onsite, so we couldn’t get anyone to help us. I want y’all to refund my movers, train your new hires, and figure out a system for not keeping dozens of customers waiting with no solutions. This facility needs a LOT of work.

HANNAH G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Nothing

TOM W. 
Rating:
5.0

Justin Clifton was very helpful an although the storage unit size we reserved online wasn’t available he was very accommodating. He even personally helped us get the 26’ Uhaul truck situated into the unloading bay.

brad b.  |  First Impressions 
Rating:
5.0

Staff should please be careful driving carts around parking lot. One of our cars was nearly hit by a cart. Otherwise, our experience was great and we would rent again when the need arises. The facility is top notch and very well maintained and staff were great to work with and very friendly and professional.

DAVID H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana R.  |  Overall Experience 
Rating:
2.0

Long wait time just to get the truck that was prerented. Return was even slower. When calling was a 20 minute wait just to talk to someone. The truck was not even on a full tank of gas making refilling very difficult to get the tank back to where we picked it up.

Cameron S. 
Rating:
5.0

Customer did not leave a comment.

AJAY B. 
Rating:
5.0

Customer did not leave a comment.

William H.  |  First Impressions 
Rating:
5.0

Great employees, large selection of rentals, never had any problems.. Waukee location is wonderful...

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
4.0

For storage unit size needed only one available was in clear back and it did not have the large size door.

Megan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Great experience working with this UHaul center. I had secure storage with them for about 4 months and rented a 20’ truck for my out of state move. I believe the best UHaul center in USA. Keep up the great work guys!!!

Neil D.  |  Overall Experience 
Rating:
5.0

I worked with Austin at the local facility. He was fabulous with really great customer service skills. He helped me switch from a smaller unit to larger one. Found a perfect fit for what I needed. The day of the move, i also had help from the general manager (recognize from photo on website). He was also very friendly and helpful. This is a stressful time and happy that this part of the process (with their help) went so smoothly.

Debra H.  |  Online Move In 
Rating:
1.0

The check in process was extremely slow and caused multiple issues with my order. There were never enough people working causing long wait times. My card was overcharged after employee assured me it wouldn't be

Erin B. 
Rating:
5.0

Customer did not leave a comment.

SEAN G. 
Rating:
2.0

The facility is under staffed. Rent due dates were not properly explained.

SASHANK G.  |  Overall Experience 
Rating:
5.0

Great staff & great service

Andre A. 
Rating:
3.0

Check the inside to make sure it had been cleaned. I had to sweep it out before loading. Didn't realize I would be charged for mileage even though I put more gas in the tank than I had in it when I picked it up. I was supposed to get $5.95 back from a review of the loaders I hired, and didn't get that. Didn't open on time either - 15 minutes late. Bought extra insurance and still charged "safe" $5 charge... ?

Mary S. 
Rating:
3.0

Customer did not leave a comment.

ALLEN T. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
3.0

This store is not well staffed, but the gentleman who took the equipment back was excellent.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Even there was only one person working (mgr) he was very helpful

ROSA S.  |  First Impressions 
Rating:
5.0

Hire more people. Your understaffed for such a large facility.

Thomas R. 
Rating:
5.0

We moved all our stuff out and into our new home recently, and we closed our account on 9-6-21. PLEASE prorate our monthly rental expense and reimburse us fir the days we aren’t using the facility. Thank you!!

SANDY R.  |  Overall Experience 
Rating:
5.0

Thank you so much for everything! I really do appreciate it more than you will ever know!

Jody P.  |  Overall Experience 
Rating:
5.0

Checked in using the app which took considerably longer than I expected, to find no key in the slot. May need to have someone check in the keys each morning to assure all trucks going back out are truly ready.

Lisa H. 
Rating:
3.0

Customer did not leave a comment.

Cynthia B.  |  First Impressions 
Rating:
5.0

When i got the truck back to the appartment i was moving from i found that there was chunks of mud all in the cargo area. I had to go power wash it out and dry it by hand just so i could put my housing goods in it. Also the dolly did not have a seal on it and the latch was broken so the dolly was flying around when the truck was empty. When i returned the truck i told the young lady behind the desk and all she did was blame a different employee. And that was all that was said. Over all not a good experience picking up and droping off at this location.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

D Angelo J. 
Rating:
5.0

Customer did not leave a comment.

COY E. 
Rating:
1.0

Place was barely staffed, the after hours return process is a pain, why is there a fee for not doing the things one of your employees would do themselves anyway if i brought my van back during business hours?

CODY T. 
Rating:
5.0

Customer did not leave a comment.

MURRAY B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
1.0

Improve communication. It was impossible for both me and your customer service representatives to get a hold of anyone at the Waukee location, including management. It took at least 90 minutes of waiting on hold to still not get in touch with someone. Any time I had to communicate I had to drive to U-haul to speak with someone, since I couldn't manage my order online or get in touch over the phone. Delivery times were never specific, so several times they showed up later than expected. I never want to interact with this location again and might not want to deal with U-Haul at all in the future. This experience have been aggravating and you need to improve communication.

Casey G. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
4.0

The van I used sounded like the engine wanted to cut off when it was idling. Otherwise, the rental was fine. I just kept the truck running! I did note that issue on my online return, to have it looked at. I've been stuck with a broken down UHaul. Moving is enough of a hassle!

Marieta P. 
Rating:
5.0

A buzzer at the desk so someone can come help. We had to go looking outside for someone to come check us in to pick up trailer.

David C. 
Rating:
4.0

Customer did not leave a comment.

GRANT P. 
Rating:
3.0

Inspect minor equipment prior to rental. The appliance dolly I received had a bent tension handle which stopped it from catching and preventing proper tension on the strap. I made the cashier aware of this when I returned my equipment and no effort was made to make this right.

RYON M. 
Rating:
5.0

More guidance on where to park for pickup / return

Richard O. 
Rating:
5.0

When I had to extend my rental I tried using the web site to change it for an extra day. It timed out on me several times. I tried to call the 800 number and gave up after a 30 min hold. To make these options better would be appreciated.

KRISTI M. 
Rating:
4.0

Customer did not leave a comment.

randy L. 
Rating:
3.0

Took too long to check in and out. There was only one employee working when I returned the trailer. Probably a safety and customer service issue. The employee did his best to take care of the customers.

JOHN V. 
Rating:
5.0

Austin who set me up with the rental and another gentleman, forgot his name, who always helped me when I purchased tons of packing items were just awesome. The facility is very clean!! They are also very good at making things work for you and your convenience. It is a very busy place, so, sometimes you do have to wait just a bit.

Kristin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manikanta G.  |  First Impressions 
Rating:
4.0

Seems perpetually understaffed. There's always a line of people waiting to be helped and not enough employees there helping them. The ones that are there are doing everything they can but wait times can be long.

Mikael G. 
Rating:
4.0

Fast and efficient although understaffed

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Danny N. 
Rating:
2.0

The boys working the desk were so unprofessional. One young man was on a speaker phone talking rudely about how dumb the girl was outside working. The truck I was given sounded terrible. Needed maintenance. My gas tank was just below 3/4 so I filled it up just below 3/4 and I still got charged for gas. I will never go back to this location again. And i will not recommend to my friends.

MELISSA E. 
Rating:
5.0

Keep doing what you're doing.

William H. 
Rating:
4.0

No one in office. I stood there for 10 minutes before anyone came in to help me.

Dennis B. 
Rating:
5.0

Justin was awesome.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

janice r.  |  Overall Experience 
Rating:
5.0

The Hickman U-Haul location in Waukee is by far the best facility, most efficient check in - check out experience I have ever had with U-Haul. I have rented several trailers over the years moving our kids around and other needs and I have usually been caught in delays and long lines. Even with a long line the day I check in, it was a breeze getting in and out and on my way... They have it figured out quite well at the Hickman location....

BRUCE H. 
Rating:
5.0

The boxes were not all delivered by uhaul but my moving help movers. They could only grab 2 at a time. The uhaul trailer was broken, I guess. The boxes were quite small and my furniture would not fit, not even my bed mattresses! I sent the boxes back without my processions and now am scrambling to get my stuff move on time. I would not recommend uboxes to anyone. Too small!!!

Monica R. 
Rating:
5.0

Customer did not leave a comment.

Marion L. 
Rating:
4.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

Brianna C. 
Rating:
1.0

fuck you!!

ELIAS G. 
Rating:
3.0

Very short staffed with long waits. Unorganized. A young gal was very helpful and great to work with.

Debbie L. 
Rating:
1.0

Have the truck available when you commit, when you say you will give the customer a $50 credit, do that, not charge them an extra $56! And...update your website I ordered a dolly and was told you were out but "you'd give a credit". No...I need a dolly. Customer service was awful.

HEATHER W. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Friendly people that were helpful.

CHAD O. 
Rating:
5.0

Easy, convenient, and well kept.

Sean G.  |  Overall Experience 
Rating:
4.0

Would have given a 5 star but had issues with getting a unit that wasn't already taken. Took 3 tries.

DEREK J.  |  First Impressions 
Rating:
5.0

was helpful and polite

Maxwell G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B.  |  Overall Experience 
Rating:
3.0

Didn’t know we had to use a certain keypad to sign-in so we kept getting access denied. Was put on a second floor without the elevator working. When we opened our storage it triggered the alarm. We didn’t have a lock as stated a free one was to be provided. Went into the retail side and there was no one in there after a few minutes just went a figured it out myself.

Madelyn R.  |  Online Move In 
Rating:
2.0

I was charged an extra day rent even though I brought the equipment back on the day of my contract.

Gregg S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris b.  |  Overall Experience 
Rating:
5.0

Austin has super customer skills. He was able to resolve a lost reservation for a unit I made on 6/29. Very friendly and pleasant.

Steven Y.  |  First Impressions 
Rating:
5.0

Super helpful

Lacey & TJ S.  |  First Impressions 
Rating:
5.0

Extremely nice to work with very convenient made a hard day less stressful

Jlee M.  |  First Impressions 
Rating:
1.0

Here is a copy of the email I sent while waiting to get my storage unit issue handled. The store in Waukee IA is 0 for 2. First I was charged an extra day on my truck rental. I requested a refund but have not received it yet. Then I rented a storage unit and when I went to use it, the unit had a customer lock and a delinquency lock on it. I waited for more than 30 minutes before I was able to get help. It was after hours but that is not my fault. The guy that was helping sighed the entire time. Again, not my fault. I have used uhaul on several occasions but this might be the last. Very disappointed

Jeff R.  |  First Impressions 
Rating:
4.0

Need 24hr. access. Need to set up the counter conversations in a private manner. I should not be hearing where people live, phone #'s, etc. while in line. Creates security gaps for people's personal information.

Larry C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony P.  |  First Impressions 
Rating:
5.0

Justin is doing a great job in serving his customers. The staff are excellent and very responsive. I have used their storage and trucks several times. And the bathroom in the storage area is the cleanest public bathroom I have ever seen. We are raving fans of Justin and Amber and their team.

GARY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dakotah B.  |  Overall Experience 
Rating:
2.0

Facility is a mess and manager doesn't care to fix the problems. Manager won't respond to urgent faults at the facility such as unable to access unit on move in day. Alarm kept blaring every 15 minutes on move out day which was obnoxious for a 2 hour move out. Inconsistencies with billing leading to late fees when autopay was never set up correctly. Miserable experience.

Vera H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

I can’t say enough just how grateful I am for the employee who checked us in to our storage unit. We had a rough start to our move- the truck rental location in Cedar Rapids didn’t have the truck we reserved, so we had to drive to Iowa City for a truck, and then back to Cedar Rapids to load and move, giving us a late start. After we loaded and were on the road, we hit gridlocked traffic due to a wreck. Altogether, we ended up at the storage location twenty minutes after close. An employee was headed toward his car, but saw us walk up to the door and asked if he could help, even though I’m sure he was off and ready to go home already. We told him what happened and he went out of his way to check us into the storage unit we reserved and get us set up. He was amazingly kind and courtesy. It was a rough day, but his act of kindness really made the day better. I can’t thank him enough.

Roman G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna A.  |  First Impressions 
Rating:
4.0

I have been to this uHaul location a couple of times to rent moving trucks. This is the first time I've gone there to rent a storage unit. The staff were really helpful. It took a while to get my unit, but the first person who helped me credited me with one month free for the inconvenience, which I really appreciated. My key card didn't work when I tried it, but someone else helped me change the key card to one that did, and he tested it out before he gave it to me, which was great. Then, when I returned to put things in my unit today, the same person who helped me with my card saw that I was having trouble getting into the loading garage, and he ran over immediately to open the garage door for me. I'm sure it was my own error and I'm grateful for his courtesy going above and beyond to assist me! I would highly recommend this place for their professionalism and service.

Kelly C.  |  First Impressions 
Rating:
5.0

Everyone at this location is great, the facility is great etc. There should be sufficient staffing and this location could be one of the best in the state and nationally.

DAngelo J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jodi G.  |  Overall Experience 
Rating:
5.0

It was a great facility made moving/storage easier with the climate controlled loading docks. I will definitely use this facility again for future storage needs.

Travis C.  |  Overall Experience 
Rating:
5.0

Excellent service.

John K.  |  Overall Experience 
Rating:
1.0

The storage unit it self was good, but the workers were not helpful, all we heard was, I can't do that, meaning, management has to do that, Justen if even you would of helped, but you wasn't there half the time, we moved out on the May 28th NOT June 1st, so wrong again, we want our money back, you said you weren't charging us the couple days, after May 19th you wrote that on your business card, and we have it, we had to call our bank and contact the fraud Department and your worker told them what was going on, very poor place and workers, VERY POOR, I hope someone else from corporate calls me, but I am sure it's just going to you and will be seen by anyone else. I am not sure why you treated us so poorly, but I feel sorry for the next person. All we wanted was our money YOU promised us and would not close us out. We have tried calling U Haul lots of times but NO ONE answers, so there was no way to resolve this except go to our bank, WE MOVED OUT MAY 28, 2021 NOT JUNE1ST Diane Cowan

DIANE C.  |  Overall Experience 
Rating:
5.0

This facility is beautiful and very well kept, I made a reservation for the smaller storage and needed a bigger one and Justin was super helpful and gave me options! Best storage I’ve seen in a long time!!

Stephanee C.  |  First Impressions 
Rating:
5.0

Justin Glifton (spelling?)was amazing and so professional even though he was literally the only one working on Memorial Day. He is top notch!

Tammy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina H.  |  First Impressions 
Rating:
5.0

I worked with Austin, and thought he was one of most hospitable and respective agents I have been around. Very caring for my needs.

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Online Move In 
Rating:
5.0

The team at the Waukee Uhaul and storage are fantastic: from Justin and Amber to Phil, Austin and Rom they provide second mile service! Well done!

GARY R.  |  First Impressions 
Rating:
5.0

Very nice facility! The young man that helped me, took me to my unit it show it to me and showed me how to get in, was very nice and explained everything.

Lisa B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

This was a wonderful experience for us. Justin took very good care of us. Thank you!

Steven S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jodi d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIM K.  |  First Impressions 
Rating:
5.0

Unbelievable facility. Loading the truck was so frustrating but unloading at the facility was a complete breeze. Thanks!

DANIEL M.  |  First Impressions 
Rating:
5.0

Only positive impressions. What else can one say?

Paul B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Krista S.  |  Online Move In 
Rating:
1.0

Roof leaked with buckets in storage units catching water. Doors were not locked and did not require access key to enter. Bay doors would not open when cold outside. Multiple times there was a man sleeping in his van in the bay area.

Brian H.  |  Overall Experience 
Rating:
5.0

Wonderful experience! Will happily rent here again.

Denise V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sasha & Antonio F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  Overall Experience 
Rating:
5.0

Staff friendly and helpful. Surprised facility was “sqeeke clean. Good value.

lloyd h.  |  First Impressions 
Rating:
2.0

The bay doors don't work. I have been there twice and and had to back up and go to another door before it would open. The front desk manager did a great job and I had no issues with him. There is someone sleeping in the indoor bay. The first night I went there, there was a van parked in there and a guy was sleeping. The second time he had the same van but was not in the front seat. I would not let my wife go there on her own due to this guy hanging out and sleeping. I also drove into the bay and the door to the storage facility opened without me using my card. There were buckets all over the second floor catching water and several empty units had the doors open with buckets catching water. I am not confident my unit won't start leaking and running my things.

Brian H.  |  First Impressions 
Rating:
5.0

Justin Clifton was wonderful to work with. I will definitely recommend this service to others.

Steven S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  First Impressions 
Rating:
5.0

The staff were all very friendly and helpful. The check-in process went smoothly. The storage unit was clean and as expected. It was great to have the carts available for use to transport our belongings to the storage unit. We are very pleased with our experience.

Pam W.  |  First Impressions 
Rating:
3.0

I would encourage you to better train your folks at your front desk with your program. They were nice to me, not so much to each other, but I think they were just frustrated not knowing for sure how to get me or the other customers in our units in a timely fashion. I offered to just go online as there was much confusion on their part and no resource for them to turn to for help. I was there in person, thinking it would be easier, which it was not. your online process was fine.

Margaret B.  |  Online Move In 
Rating:
5.0

The move from Arizona to Iowa was uneventful. All staff answered all my needs. There was no issues with the equipment and that's always good.

Ferdinand V.  |  First Impressions 
Rating:
5.0

Amber Clifton was so nice! She took time to explain things to me and answered all of my questions. She was down to earth, nice and knowledgeable. She really made the experience better. Great job and thank you for hiring her!

Robert J.  |  First Impressions 
Rating:
5.0

#3 construction work going at the time I was there. The facility itself is new well designed and clean inside

richard q.  |  First Impressions 
Rating:
5.0

The day prior to renting a storage unit I had rented a small 4×8 cargo trailer and the move was intense and stressful. I was 6 hours out and the store I was going to was going to close the minute I got there. The staff were amazing and stayed 30 minutes after close to insure I was set for this move. Thank y'all so much.

Kristina W.  |  First Impressions 
Rating:
5.0

Great experience, no issues, very clean facility. Thank you.

Anil K.  |  First Impressions 
Rating:
2.0

We liked working with Justin. But there was no elevator, leading to 10 h to unload the truck ($1,330). The storage space was lower than average so we had to pay for a second one. It was very expensive

duane D.  |  First Impressions 
Rating:
5.0

I was very impressed with the responsiveness of this UHaul location in bringing and picking up my uboxes. They were excellent!

Abby N.  |  Overall Experience 
No reviews have been submitted for this location.

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