Not sure of the name of the person that helped me but she was great! Very professional and courteous. She made the experience very easy.
JEFFERY BCustomer Reviews for U-Haul Moving & Storage of Wentzville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who helped us, was very nice. She explained everything and, gave us a tour.
KATHLEEN R | First ImpressionsA bit frustrating as I had signed up for everything on line in advance but when got to the store I had to go through the whole process again. Was expecting to pick up the truck keys and drive. Also, didn’t have some of the equipment that I had reserved available. I would rate the facility excellent- brand new. The staff was helpful and friendly. The on line sign up was a waste of time.
Alan A | First ImpressionsThis location is a fine-tuned machine from check out to check in; everything was quick and efficient. Caleb was the one we worked with, and he was courteous, knowledgeable, offered advice, and suggested. Would definitely go back again, it's a brand new facility with storage available.
ROBERT HExceptional customer service. The 26' truck I rented was spotless inside and out. Drove good, ran good and the lighting in the cargo box was a nice upgrade compared to the older models. The truck also did surprisingly well regarding fuel consumption. All this and U-Haul was still quite a bit cheaper than their competitors.
JEFFREY DThe cab of the truck smelt like an ashtray.
ROBERT MI’ve used this location twice, two great employees
DAVID MSimple, in and out.
GERALD LRegarding Eric Short on holiday drive in Bloomington, il
CRAIG HGreat Job and easy to schedule and return. Will absolutely be using again. Thanks.
DAVID SThe Agent was very professional and knowledgeable. She made my experience with U-Haul great as it was my first time. A+
KURT KGreat service and support
KENNETH HExcellent location,service, and availability. They will see us again!
Jonathan DUhalll provides highly specialized services that makes, state to state, city to city or even inner city movements very easy and convenient!! Your services provide truly helpful support to communities! Blessings!
ALFRED N | Overall ExperienceNick, the installer was great. Very nice, excellent work and a great attitude!
Jeffrey WKirsten was amazing and made me feel at home and made suggestion on a better rental option to my problems. She had a solution … excellent customer services. Offered a seat and beverage as I waited.. Superb manners and professionalism
Alfie SContinue to operate the way its being done . The employees where profession and knowledgeable and it made the process acceptable from the first call to returning the vehicle. Great way to run a business. 5 stars.
ERIC WPersonnel hopeful marked as no due to a corporate location couldn’t offer any compensation or assistance to any of my concerns to include equipment condition. Showed videos of safety concern and discussed fuel issue and no assistance provided.
BRETT SA trash can by the doors.
KELLY BVery nice, helpful people
bernie m | First ImpressionsNeed another person on staff
KEITH GI made the initial reservation on-line. As the rental date drew near, I wanted to confirm with the location. When I called, I received a message saying nobody was available and was taken to a response menu. It was not functioning right because after selecting a response,, it said that selection was not available to me. This was a larger U-Haul center and I only saw 2 people manning it. Apparently they were away from the phone alot.
Christopher VThe girl at this location was super friendly and helpful!
COURTNEY DThe best manager ever! She is just awesome! Thanks to her services at this place! Many adore this manager! Blessings! She is a 5Star!!
ALFRED NThe trailer we rented had mulch left in it. Not much, but we had to sweep it out prior to use. Other than that, it worked fine.
MELINDA FPut a trash can outside the main storage unit entrance for those who don't pay for the dumpster. Currently I have to use the n in the bathroom 🤷🏼♀️
Kelly Bstaff was pleasant and very helpful. Business was clean. Would highly recommend.
KIMBERLY OWentzville location was actually very nice. All of my previous comments were related to the experience I received from garden grove, Anaheim and the representatives that I spoke to on the phone.
Michael AProcess was easy
KAREN GEmployees were very nice and helpful:)
STEPHEN HThe woman that checked us in was amazing! Very efficient and knowledgeable!
BLAKE WVery friendly people and great equipment.
JEFFREY DVery friendly staff and well maintained equipment.
JEFFREY DGreat customer service.
KEVIN ANothing. All very knowledgeable and friendly Thank yall. Just wish the refund came back quicker. Have a wonderful evening
CYNTHIA HThanks
gil glet me win on the slot machine I played on...lol
debby sUsed the Self-Service drop off after hours. Process was very easy.
John Bafter hours drop off took almost an hour.
ROBERT FIt was a big hassle to be using this location. I made the reservation for one of the 3 locations that are within 5 miles of my house. Instead I had to make the trip to Wentzville from St. Charles to pick up the truck and then to pick up the trailer/car transport. It was an hour round trip which was not easy to maneuver around the appointment for the movers. I appreciate the upgrade to the 26' truck and the toy carrier which seemed a bit easier to work with than the classic auto carrier. I also appreciate that since I hadn't ordered the toy carrier they provided me with the free straps that were needed to use it. I suggest you provide the straps as part of the rental so it doesn't seem like price gauging. The ladies who are in charge of the Wentzville location were very helpful and totally professional. They are doing a great job!
DeAnna RWe rented a 26" truck. The truck was very nice and ran like a top. All of the staff were very kind and professional. Thanks!
DAVID KBest Uhaul truck and storage location ever! Both our truck and storage unit were super clean and the people were fantastic!! Everyone was nice, friendly, and super helpful!! Will be returning!
DAVID FAnd the staff is always very, it's quick and very courteous
DANIEL K100 per cent professional I will recommend everyone to this location and they will always have my business
JAMES BFriendly staff, helpful, and don't change a thing.
WALTER DI have Parkinsons and the U-HAUL representative was very helpful in walking through the process of gaining access to my storage unit I wish I had noted her name please let her know how helpful she was to me if you can identify her by my check-in time Team U-HAUL Thank you!
TONYA LGreat experience- friendly and professional customer service.
VICTOR FSuch a smooth drop off after a long day of traveling. The were quick and efficient!
STACEY LGreat service and friendly staff. Tay was awesome getting us our truck and getting us going for our move.
JASON GStop saying it’s $49.95 a day and then want the truck back 14 hours early. Last time I checked, a day is 24 hours!!
JONATHAN CThank You
LEE D | First ImpressionsIf you had additional carts for use it be hands down the best facility. When there are 3 or 4 people loading unloading and there is only 1 cart per person to use it’s a bit frustrating
THOMAS B | First ImpressionsVery professional and efficient
SUSAN YThis is for U Haul in general not this location: Stop pushing use of the App. I don’t mind doing things online like checking in and dropping off, but I do not want to download your app to do it.
KAREN GMrs Taylor was Great! Friendly very good customer service and helpful would recommend like her very much. Thank you.
Roosevelt H | First ImpressionsEverything was Great
IAN WThe fact the QR code for drop off didn’t work and I had to sit on hold for 30 minutes with no solution
PAIGE BTo my surprise, they were open late when I went to drop off the equipment. They backed me up into position and took care of everything.
MICHAEL TGREAT customer service
LORRIE SIt was an easy check out & check in procedure.
DAVID MProvide the rental out of the preferred location. Get rid of your app for going over the condition of the truck. It was cumbersome and it locked up and we couldn't complete the review of the truck condition.
TRACY Bthe two young men were very polite and helpful
Stacey l | First ImpressionsThis location went above and beyond and we’re very professional and supportive. I would recommend this place.
KENNETH HThe young lady who helped me was wonderful. She had me set up inside fast, we went outside and she was hooking the trailer up for me before I knew what was going on. Made me feel a bit emasculated, but she had it all together.
FREDERICK WExcellent facility, great staff, would not hesitate to use them again
deborah n | Overall ExperienceGreat
donale s | Overall ExperienceBest place ever
donale s | First Impressions