Customer Reviews for U-Haul Moving & Storage of West Irondequoit

903 reviews

1106 E Ridge Rd   Irondequoit, NY 14621
(Across from Home Depot)

(585) 785-3345

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 785-3345

1106 E Ridge Rd
Irondequoit, NY 14621
(Across from Home Depot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is my favorite U- haul location in Rochester.

Michelle N.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ARIELLESHKYRRA B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
3.0

Customer did not leave a comment.

CARL H. 
Rating:
4.0

Customer did not leave a comment.

Peterson G. 
Rating:
5.0

Great service would definitely recommend

Joshua R. 
Rating:
4.0

Customer did not leave a comment.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
4.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Thank you for evrything

Brenda C. 
Rating:
5.0

I utilize Uhaul for all my moving needs. I highly recommend it to anyone that needs storage, truck rental, boxes etc

MARIA R.  |  Online Move In 
Rating:
4.0

I will Say the interior of the truck smelled of strong smoke. Unbearable to me.

Courtney C. 
Rating:
5.0

Check out did not work. Couldn't up load photo of mileage. Other than that all was great

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

The truck smelled had to keep spraying it while renting was sprayed but closed up over night smell took over need to open trucks up in morning so customers dont see this. Good on everythig else and rental person was great.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE G. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

dontenae D. 
Rating:
5.0

It was reassuring.....

Leroy P.  |  Overall Experience 
Rating:
5.0

NA

Bobbie S.  |  Online Move In 
Rating:
5.0

Jazz at the West Irondequoit location was so helpful. She made the process of renting the truck and moving into storage understandable, efficient and quick. I would like to give her very high marks for customer service!!!

urslea k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nilsa I. 
Rating:
4.0

Customer did not leave a comment.

Leroy P.  |  First Impressions 
Rating:
5.0

This past summer i sold my home and had to move to a temporary location before I found my new home. I rented vehicles for both moves and a storage unit for my belongings in between. Jaz was really helpful and I was very comfortable with the storage. It was clean and secure.

Mary W. 
Rating:
5.0

couldnt get trailer size i wanted

Douglas B. 
Rating:
5.0

Jazz is the best!! I rent from this location regularly, and Jazz is always super professional and friendly. Always a great attitude and a clean cargo van!!

Kory R. 
Rating:
5.0

The customer service i received was top notch...i would sat tho that the vehicle i rented did not have snow tires and it was very difficult to drive due to the fact that it was snowing...however other than that it was amazing.

Yania G. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
1.0

Not mentioning that you just remember it's black history month when black customers walk in to the establishment. Never will we ever rent from you guys again.

Maxi R. 
Rating:
5.0

Customer did not leave a comment.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

alexandria W. 
Rating:
5.0

It was seamless! Thank you!!

Kyleigh K. 
Rating:
5.0

Tank was filled to same level as received 2 miles from drop-off location, but I was still charged $6.80 for gas!

Rainer S. 
Rating:
5.0

Customer did not leave a comment.

CAREYP M. 
Rating:
5.0

Customer did not leave a comment.

jose L. 
Rating:
4.0

Customer did not leave a comment.

Lynnette C. 
Rating:
5.0

Customer did not leave a comment.

Marquavious G. 
Rating:
5.0

Customer did not leave a comment.

Deborah K. 
Rating:
4.0

Give the person who helped me a promotion or raise or both, he went to infinity and beyond

Xavier W. 
Rating:
4.0

Too expensive.

greg a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana R.  |  Overall Experience 
Rating:
5.0

Nice van; easy rental

David D. 
Rating:
5.0

Very good customer service and the online reservation is a very good service. It is so easy to maneuver through the steps.

Mericathryn D. 
Rating:
4.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Outstanding experience. Friendly professional. Convenient. I would highly recommend this location!

Kyra M. 
Rating:
3.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

Customer did not leave a comment.

Elvira O. 
Rating:
3.0

When I dropped off, the sign said to wait in my equipment. After a few minutes, I called the store & was asked to leave my keys in the dropbox. This was fine, but conflicted with the sign & wasted time.

Beth B. 
Rating:
3.0

Customer did not leave a comment.

Dominique P.  |  Overall Experience 
Rating:
4.0

The young man who checked us in, I am so sorry to say, has apparently not bathed in a while. His body odor, and greasy unwashed unkempt hair is a deterrent to me renting from this location in the future. As you can see from my account I am an avid Uhaul user. The young woman who helped us get our cargo van rental, was the best asset your company could have. Unlike the young man who checked us in upon returning, she was professional, courteous, and bubbly. She needs to be commended for her helpful performance and great attitude!

Kory R. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH K. 
Rating:
5.0

My first time visiting this facility. The service was above and beyond.

Efrain F. 
Rating:
5.0

Everything was great. Very nice and efficient staff. Equipment was good

Michael V. 
Rating:
3.0

Customer did not leave a comment.

Diana R. 
Rating:
4.0

Customer did not leave a comment.

Saleh I. 
Rating:
5.0

Jazz the manager was great! Very friendly and helpful. Made the move easy and quick.

Danielle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YOLANDAADRINNA H. 
Rating:
5.0

Customer did not leave a comment.

Nichole A.  |  First Impressions 
Rating:
3.0

Thanks

Kevin L. 
Rating:
4.0

A good experience and choice.

Clarence A.  |  Overall Experience 
Rating:
5.0

I didn't need to access my storage unit very often during the 9 months I had it, but every time I called the office or did go there, the staff was very friendly and helpful. The facility was always clean and secure. I would highly recommend this location!

LAURA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Very helpful staff, efficient, clean

Dwight M. 
Rating:
3.0

Driver seat had stains, oil change indicator light was on. Upon return I waited 10:00 minutes for some one to come out and complete my reservation per the sign clearly posted in return bay. When I went inside to the counter and mentioned I waited for some one to come outside. I got an excuse that they were busy. "They" were Just sitting behind the counter, Did'nt look to busy to me.

Kenneth G. 
Rating:
5.0

I use this particular facility frequently and Jazz and her staff have yet to be outdone. Clean, easy to load and unload and always enough vehicles in stock to meet my needs. My personal favorite in Rochester!

Michael D.  |  Overall Experience 
Rating:
3.0

The receipt was not provided upon return of the truck, the attendant told me I had to wait for it to be emailed. When I got it via email I did not understand the terms, I was surprised to see that some mileage was included,And there were other charges that I did not understand. I would have preferred to have a conversation about the receipt when I returned the truck during open business hours.

Brenda R. 
Rating:
5.0

Nothing!! This was quick, easy, friendly and nothing needed to improve. I'd go here again and again.

Philip G. 
Rating:
5.0

Nothing to improve. Keep up the good work.

Luis L. 
Rating:
5.0

Customer did not leave a comment.

Susann S. 
Rating:
5.0

Customer did not leave a comment.

AMY M. 
Rating:
5.0

Originally went to a differ uhaul on E Ridge Rd (which was very busy) and then sent down to this location. Customer Service Rep was very friendly and had me out of there in 5 minutes.

David W. 
Rating:
5.0

Every thing goes well from start to end and convenient price too. Thanks for being helpful.

Letekidan F. 
Rating:
5.0

Staff was very friendly and helpful. I appreciate them making a rough day easier. Thank you

ALICIA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle N. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Tyquan P.  |  Online Move In 
Rating:
5.0

Renting was easy and efficient. This may change my decision to buy a trailer, and continue to rent when needed. I had a good experience, and would not hesitate to do it again.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

Always pleasant service

Michelle N. 
Rating:
5.0

Jazz and James have this location on lock! All aspects of service and presentation are 5 star! I have yet to find a single facility that is better in this whole city.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Peterson G. 
Rating:
5.0

I use storage facilities frequently for my business and have NEVER had anybody beat Jazz in any category. The staff and standards of this facility are the best I have ever used.

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  First Impressions 
Rating:
5.0

This location was excellent; however reservation was made at location in Webster NY, this was changed to location at 1875 E Ridge Road without notification. When I went to pick up the truck, they had apparently accidentally rented it to someone else. I have had issues with that location before. Luckily, U-Haul located a truck at 1106 E Ridge Road and they were wonderful.

Gifford L. 
Rating:
4.0

Customer did not leave a comment.

ROBERTC JR W. 
Rating:
5.0

if you need to move quick make sure you get people to help, i had 5 guys help, and it was quick, and even got it done before 6 hours.

Antonio C. 
Rating:
2.0

Customer did not leave a comment.

Ebony J. 
Rating:
3.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Very professional

lachelle L. 
Rating:
5.0

Customer did not leave a comment.

Gilda C. 
Rating:
1.0

I have been to this location twice and the customer service is terrible. I'm fairly certain it was the same representative both times. Hopefully, this is just the reflection of an individual and not the company. I will not return to this location the next time I need rental services. I'd rather drive farther and try alternative location.

Keri C. 
Rating:
5.0

Fast and professional service at this location.

Cynthia M. 
Rating:
5.0

N/A

Sadou O. 
Rating:
5.0

I really wish the truck had had automatic windows, it would have made life more pleasant, but I'm honestly not sure if any of the trucks come equipped with that?

Allison C. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

LORENZOF J. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

I want to Thank you for ur wonderful service,

nilda V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nitze R. 
Rating:
5.0

Customer did not leave a comment.

Edwin V. 
Rating:
4.0

Customer did not leave a comment.

Carey M. 
Rating:
4.0

Customer did not leave a comment.

Salvatore N. 
Rating:
5.0

Nothing thank you

Juan G. 
Rating:
4.0

Customer did not leave a comment.

Joanne J. 
Rating:
5.0

Great customer service

Joseph C. 
Rating:
3.0

Not enough people working. Only one attendant there so you had to wait.

Charles T. 
Rating:
5.0

The people that work there are friendly and professional. They answered all of my questions. Thanks for a great experience.

marybeth M. 
Rating:
4.0

Customer did not leave a comment.

Sandra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calandra M. 
Rating:
5.0

Customer did not leave a comment.

Arlinda C. 
Rating:
5.0

Customer did not leave a comment.

elizabeth a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yahya O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisandra M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

jasmine r.  |  Overall Experience 
Rating:
5.0

Facilities were always clean and secure. Jazz was swell to work with, and always helpful. I have (and will continue) to recommend this location for both storage and rentals.

timothy w.  |  Overall Experience 
Rating:
5.0

I'd like to acknowledge an employee named Jazz.She was extremely helpful, very kind,and professional.It was a pleasant experience do to her and her experience and knowledge with customer service.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yadelis l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Very secure and my valuables are in perfect shape!

Latoya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara M.  |  Overall Experience 
Rating:
5.0

Jazz went out of her way to help me make sure I got the best deal possible on my storage unit and truck rental and was a huge help in getting everything sorted out when the online system glitched and changed information after I'd submitted my reservation. Top notch customer service and an excellent human. Thank you!

Melody F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

virginia g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
5.0

The General Manager, Jazz, was always a pleasure to deal with. very knowledgeable and professional.

thomas s.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joaquin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William R.  |  First Impressions 
Rating:
4.0

Manager the best!!!

Michelle N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nilda V.  |  First Impressions 
Rating:
5.0

I would use this service again in future if need be great experience

Tashonna M.  |  Overall Experience 
Rating:
5.0

I had my storage unit for 18 months and never had a complaint. Even when I could not not get into my locker because I blocked the door with items, they climbed in for me and fixed the items away from the door and never had another issue. They were very pleasant.

mildred b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAURA C.  |  First Impressions 
Rating:
5.0

We were please with the service here.

Efrain C.  |  Overall Experience 
Rating:
4.0

Cool facility

keith t.  |  Overall Experience 
Rating:
4.0

The staff is nice and helpful but they seem tired or over worked or just hate their jobs.

Megan M.  |  Overall Experience 
Rating:
3.0

Forced me to buy a special kind of lock on top which is garbage.

Jeremy S.  |  Overall Experience 
Rating:
5.0

Helped us in a difficult move—Thanks!

DAVID P.  |  Overall Experience 
Rating:
1.0

When I went to pick up my things there were roaches in my dresser drawers. When I informed staff he was not supportive and stated he couldn’t control what people brought in.

Ciera P.  |  Overall Experience 
Rating:
5.0

Very clean and easy access to my storage

Jennifer M.  |  Overall Experience 
Rating:
5.0

I moved from an outdoor unit at another facility to an indoor one here! Climate control, temperature control, electronic security plus my lock. Clean inside and out, what more could you want?

James Y.  |  Overall Experience 
Rating:
3.0

Roaches everywhere.

corey r.  |  Overall Experience 
Rating:
5.0

The gentleman who rented me the stirage was very kind. Rhe facility was always clean. I think the access hoyrs shoyld be til 9pm daily.

Nicole R.  |  Overall Experience 
Rating:
4.0

thank you to the staff

frank b.  |  Overall Experience 
Rating:
1.0

Me rentaron un truck sin aire acondicionado,fatal servició

Zenaida H.  |  First Impressions 
Rating:
5.0

Andrew was clear and helpful. He explained everything to me and was very nice. The place is clean and looked good.

Megan M.  |  First Impressions 
Rating:
5.0

Just what we needed.

Paul h.  |  Overall Experience 
Rating:
5.0

Thank you for your service

Davante S.  |  Overall Experience 
Rating:
2.0

My stuff was roach infested and I did not have roaches before I moved it there.

Marquitis C.  |  Overall Experience 
Rating:
3.0

Computer system in office was very slow. Customer service at location was very unprofessional. There was only ever 1 person working. That person was spread way too thin. Water leaked into our unit.

Michelle C.  |  Overall Experience 
Rating:
5.0

Very satisfied customer

Patricia B.  |  Overall Experience 
Rating:
4.0

In the 5 years I have been a customer here both Jazz and Mckaela have done an excellent job. James also does a 5 star job of keeping the facility in presentable condition.

Michael D.  |  Overall Experience 
Rating:
1.0

Horrible customer service

chris b.  |  Overall Experience 
Rating:
1.0

Horrible customer service

chris b.  |  Overall Experience 
Rating:
2.0

Cashier was very short and inpatient

Brianna P.  |  Reservation 
Rating:
5.0

Terrific facility. I interfaced with 3 staff members at different times, both at check-in, check-out and during my stay, and all were friendly, efficient and very helpful. Thanks.

Edward S.  |  Overall Experience 
Rating:
4.0

Only complaint I have is the smell still lurking on the 2nd floor.

Antero B.  |  Reservation 
Rating:
4.0

Person that checked us in was patient, helpful and thorough. Thanks

Edward S.  |  Reservation 
Rating:
3.0

I was treated real badly after my service and got the runaround it was so sad it's terrible when people know moving is stressful and they do nothing to help but make things worse

Latiesha N. J.  |  Overall Experience 
Rating:
5.0

The facilities are beautiful and clean. The service needs to be worked on at both locations in Irondequoit

maria d.  |  Reservation 
Rating:
5.0

Great service. The employees explained clearly explained contracts and are very easy to deal with.

sonie b.  |  Reservation 
Rating:
5.0

They need an extra person fior help. Mostly everything was clean and everyone was very nice

Atha F.  |  Overall Experience 
Rating:
4.0

Pleasant people and place I will send again

lynn Y.  |  Reservation 
Rating:
2.0

The staff were rude and nasty not all of them but most of them no customer service experience at all

Dorothy S.  |  Overall Experience 
Rating:
5.0

The lady I spoke to on the phone was very helpful and accommodating.

Sandy W.  |  Reservation 
Rating:
5.0

My apologies, I didn’t properly close out my storage due to personal reasons. Excellent overall!

Lysandra B.  |  Overall Experience 
Rating:
5.0

Thank you for an extremely stress-free and professional experience!

Tyler C.  |  Overall Experience 
Rating:
5.0

Great folks who were so helpful with our move

James M.  |  Overall Experience 
Rating:
4.0

We needed an “in-between” solution for larger home items while we remodeled. Your storage units were close to home, and very convenient.

Brad S.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. Even my fellow co-customers were friendly and helpful. The facility was clean, dry, and convenient.

allyn t.  |  Overall Experience 
No reviews have been submitted for this location.

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