Customer Reviews for U-Haul Moving & Storage of West Irondequoit

1,084 reviews

1106 E Ridge Rd   Irondequoit, NY 14621
(Across from Home Depot)

(585) 785-3345

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(585) 785-3345

1106 E Ridge Rd
Irondequoit, NY 14621
(Across from Home Depot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I’m waiting for some one to contact me i empty my storages due to roaches i have pictures and want some of my money back

Lisa B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cassandra M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Jazz is an amazing customer service specialist.

JESSICAD W.  |  First Impressions 
Rating:
5.0

My experience was excellent. I wouldn't change a thing. Excellent customer service 👏.

Vanessa J. 
Rating:
5.0

Very polite however he did not go over the van to point out things, Learned as I drove

Elizabeth C. 
Rating:
5.0

Very easy check in and check out.

Virginia L. 
Rating:
5.0

The gentleman. That took care of us was very respectful and friendly

Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shonicque M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra R. 
Rating:
5.0

Customer did not leave a comment.

Missy M. 
Rating:
1.0

The process for picking up my van took over an hour. You moved my location without notifying me and then the 24/7 pickup didn't work, the people inside the location couldn't help me so I had to spend a half hour on the phone. Ridiculous.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

Debra R. 
Rating:
4.0

The man I checked in with was lazy and very vague. No real explanation as to where the truck I was supposed to get was. He said it was out there and then I said there were LOTS of trucks out there. The truck had a sign over the window. I thought it would be prepared!!!!! I

Maria D. 
Rating:
5.0

Customer did not leave a comment.

Tamara J. 
Rating:
5.0

The best staff and service from this storage in West IRONDEQUOIT where Jazz is the manger. They are essential to me!

Michelle N.  |  Overall Experience 
Rating:
5.0

The two staff members that were working that day, Malik Cortez and a young woman whose name I didn't get, were extremely helpful and friendly. Definitely an asset to the company and should be recognized. Thank you.

C S. 
Rating:
5.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

Customer did not leave a comment.

pamela j.  |  Overall Experience 
Rating:
5.0

I don't have any complaints the manager took care of all my needs place was well lit secure and a very good place to have storage

PAUL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRYB S. 
Rating:
5.0

Customer did not leave a comment.

Marietta G. 
Rating:
5.0

They are essential to me. The best staff.

Michelle N. 
Rating:
3.0

Make sure the truck has an actual quarter of a tank of gas and communicate better with people.

David M. 
Rating:
4.0

Customer did not leave a comment.

Adriana M. 
Rating:
5.0

Customer did not leave a comment.

juliet p.  |  Overall Experience 
Rating:
5.0

An employee actually came out and helped me load an item into my car when I cleared out my container. Way above and beyond helpful. I was so grateful. The woman that works there is awesome. I highly recommend that facility. They care about the customers!

Alexis H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy w.  |  Overall Experience 
Rating:
2.0

Didn't even have what I needed

Marqelle N. 
Rating:
1.0

Check the trucks before you think about renting them out to a customer. The previous person left our truck with a flat tire and the woman working at the front desk was not friendly nor helpful. Would not recommend this location to anyone. Very unprofessional.

ROSALYNEBENI A. 
Rating:
5.0

Customer did not leave a comment.

Pablo T.  |  Overall Experience 
Rating:
3.0

The ease of rental was appealing but the equipment was very dated, smelly and creaky.

RACHEL B. 
Rating:
5.0

Thank you so much! You helped make what was an already stressful transition into an easy job. Thank you!!

Jahaira F. 
Rating:
5.0

Customer did not leave a comment.

Jordan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randolph R C. 
Rating:
5.0

Customer did not leave a comment.

Shanae H. 
Rating:
4.0

Understandable considering current issues replacing trucks

James M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
3.0

The customer service left a lot to be desired and the truck was horrible! Very loud and rough as if it was on it's last legs. I returned the vehicle and followed the instructions that are listed outside to wait there and finally I decided to go inside to find 2 employees just hanging out chatting and they tell me that the sign was old. I could of been waiting for hours! So not cool. They have cameras all over there and they didn't acknowledge me at all.

Maria D. 
Rating:
1.0

Terrible customer service

Samantha C. 
Rating:
1.0

The truck was old and was not well mentioned .

Umar A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Great experience

jamil t.  |  First Impressions 
Rating:
5.0

i've rented from UHaul many times in the past, generally good experience but this last was exceptionally easy and efficient. Thanks!

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

MELINA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Elsa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya M. 
Rating:
3.0

Still waiting for my reicept

John M. 
Rating:
5.0

Customer did not leave a comment.

laShondra h.  |  Overall Experience 
Rating:
5.0

Everything was great Front desk very helpful

Catharine G. 
Rating:
1.0

Get a new general manager. Jazz Waters I believe her name was. I did NOT have a pleasant experience with her this morning. I will rent from other uHaul locations in the future.

Christina J. 
Rating:
4.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josedelacruz G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICIAI T. 
Rating:
5.0

Customer did not leave a comment.

Gus G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

getyam r.  |  Overall Experience 
Rating:
1.0

I was told by the manager of this store that I could drop my U-Haul off at any location in Lockport, NY. I found this odd so I called U-Haul to confirm and this was not true! I could have been charged a fee if I had listened to her. Not happy!!

DONALDD II H. 
Rating:
2.0

Tell your employees to get off their cell phone while they are helping customers. It took 20 for the lady to come up front and get me my truck. Then when she was doing my paper work for the rental she was on Instagram the entire time not paying attention. My truck has nails, a cigarette butt, and a bloody used bandaid.

Derrick V. 
Rating:
4.0

The inside of the cab was very dirty. Spilled drinks, food crumbs, dog hair, and dirty windows.

Margaret T. 
Rating:
5.0

Should be even better if rent could be prorated for a partial month. It stinks to waste money and pay for day you are no longer using the space.

Rachel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

brooks w.  |  First Impressions 
Rating:
3.0

I had no issue with the location itself. However, I reserved a trailer from the Victor location. When I arrived at Victor, I was informed I had to go to the Irondequoit location. (1/2 hr) in opposite direction. I could not return the trailer to Victor, had to bring it back to Irondequoit. In total two extra hours of travel. The trailer itself was dirty. I had to purchase extra tarps to protect furniture and swept it out before I used it. Two running lights did not work and an interior tie down was missing therefore, one of my items shifted due to I couldn't secure it. Other than that, plug and hitch was fine and tires had air in them.

James A. 
Rating:
5.0

Customer did not leave a comment.

Karen C.  |  First Impressions 
Rating:
5.0

I placed a reservation several weeks back and when I arrived to pick up my truck, they didn't have a truck ready for me. When I finally got my truck, it was completely dirty in the cabin and in the trailer.

Lizbeth C. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
1.0

I was booked for a storage and when I got there I was told there wasn’t any available. When I called the next day the girl told me she would put me through to a manager said it was going to be a direct transfer and I was on hold for another 30 min. Very unprofessional. The staff at uhaul 1106 ridge rd helped me not costumer service.

TONY E D.  |  First Impressions 
Rating:
5.0

I don't know the name of the person that helped me out but she was excellent. People like this deserve to get rewarded for great customer service!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Carla P. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Josedelacruz G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
2.0

I ordered a pick up truck and when I went to pick up my reservation they said I ordered a cargo van even though I clearly have the email showing the pick up truck!!!!!!

Egeria T. 
Rating:
5.0

Customer did not leave a comment.

Rashad B. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

PASQUALE R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E.  |  Online Move In 
Rating:
3.0

Very disappointed I was supposed to have storage set up to and didn't was told I was on a waiting list I had to make other last minute arrangements and cost me alot of money

Jose R. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

My experience using my cell phone to rent was not pleasant at all.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

RENEELOUISE M. 
Rating:
2.0

I rented a van because it was a rainy day and it was not available at the pick-up. I received a truck, instead. My moving stuffs got wet because of that. To self pick-up the vehicle, I was asked to provide a lot of information through the app, however, at the end, I needed to go to an U-Haul location and ask for support, some error occurred. Also, the keys were not in the box as mentioned in the app.

Anderson M. 
Rating:
5.0

Customer did not leave a comment.

Manuel Andres O. 
Rating:
3.0

Hire more people. You're understaffed, and they need help.

Keturah B. 
Rating:
3.0

Customer did not leave a comment.

Brenna S. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo D. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
3.0

Have someone available to check in/out customers. At 9:30 am, I had to wait to check out a vehicle while the clerk chose to clean/check in a vehicle. No one was available to answer the phone when calling.

Christopher A. 
Rating:
5.0

Thank you very much for the help I have a reservation for 72 hours and bring it back in 48 and that's what they charge me for Thank you Always Uhaul

Iuliu U. 
Rating:
3.0

Customer did not leave a comment.

Miriam B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN B. 
Rating:
4.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Darlene S.  |  Online Move In 
Rating:
5.0

Nothing. Great location with great employees.

Ricky P. 
Rating:
5.0

Customer did not leave a comment.

Waldmar O. 
Rating:
2.0

Customer did not leave a comment.

Rishi K. 
Rating:
5.0

Customer did not leave a comment.

philip w.  |  First Impressions 
Rating:
5.0

I was surprised that the truck only had a quarter tank of gas to start out with. This meant I had to fill up at the beginning of my trip rather than replenish just prior to returning the vehicle.

Julius S. 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Staff went above and beyond. He was super helpful.

Lisa S. 
Rating:
5.0

It's just a bit expensive though

Karen R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Imani M. 
Rating:
2.0

The truck/van had a needs oil change on dash, the truck was dirty when I picked it up. There was spilled drinks all on the floor and were sticky. I rented a van that was suppose to fit a carpet that I had to pick up and bc of the added grate that was in the van it wouldn't fit. I wish I was told about this gate/divider before renting it. Also when I picked up the truck, the employees all left the building. A customer and I waited inside for at least 20 mins before I went outside and asked the girl that was on a cigarette break to come help us. She said there are employees inside. I told her there was no one in there and I really can't wait anymore. She came in to help me by handing me a key. That's all I needed. I was on a deadline and I felt like they did anything to make it harder to simply pick up a truck. I've used U-Haul many times and recommend it to everyone. But I know at times if busy things can take time, but that is not the case here.

Kerry J. 
Rating:
5.0

What I saw and what I experienced there's not anything that I that crosses my mind that can it be approved upon the staff was very friendly and and knowledgeable so keep keep up the good work

Kale M. 
Rating:
3.0

Customer did not leave a comment.

Tomeki B. 
Rating:
5.0

Customer did not leave a comment.

Lizbeth C. 
Rating:
5.0

Truck needs maintenance. Muffler is gone it was loud as hell . Then I noticed on my bill I was charged for a dolly and blankets never asked or used those . Tried to call back was on hold for 30 minutes finally hung up . Need very satisfied this time around with uhaul . May have to go else where next time.

Justin M. 
Rating:
1.0

Customer did not leave a comment.

megan F. 
Rating:
5.0

Customer did not leave a comment.

Migdalia M. 
Rating:
3.0

I went in the morning to give my credit card so the driver would just pick up the truck and we would be all set. Well that didn't happen a young kid was working and made the driver give his credit card and now we were both charged after I went in on drop off and paid

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Hkawng D. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

Renee M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda T. 
Rating:
5.0

Jazz is the best. Thanks for your service.

ANDREA V. J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTALL S. 
Rating:
5.0

Customer did not leave a comment.

Monique F. 
Rating:
2.0

They added an additional $14 Safe Move charge even though I repeatedly, over and over, said no to this option. I am so annoyed and will not be using U Haul again.

Sarah H. 
Rating:
4.0

Cleanest tuck I ever rented in 25yrs. Great to have the moving carts for the storage areas. Very clean storage facility.very friendly and nice woman that was there that day, I think her name is Jazz.she was helpful and made us feel valued and welcome!

Melody A. 
Rating:
5.0

Very friendly and helpful

Mike G. 
Rating:
4.0

Customer did not leave a comment.

Israel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony R. 
Rating:
5.0

Jazz waters was phenomenal. Fast and efficient. She was quick, courteous and professional. I have owned my own business for many years. Her customer service skills are excellent. Would recommend her for a higher level/corporate position. Wage increase for sure. Thank you Jazz!!

Stephen G. 
Rating:
4.0

Very easy to drop off vehicle.

RENEE D. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
4.0

Customer did not leave a comment.

Natasha B.  |  Online Move In 
Rating:
4.0

Convient and very secure from my experience

Robert M.  |  First Impressions 
Rating:
5.0

NA

Bobbie S.  |  Online Move In 
Rating:
5.0

Staff was very friendly and helpful. I appreciate them making a rough day easier. Thank you

ALICIA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyquan P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yadelis l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

virginia g.  |  First Impressions 
No reviews have been submitted for this location.

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