Customer did not leave a comment.megan F.
Customer Reviews for U-Haul Moving & Storage of West Irondequoit
Irondequoit, NY 14621
(Across from Home Depot)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Migdalia M.
I went in the morning to give my credit card so the driver would just pick up the truck and we would be all set. Well that didn't happen a young kid was working and made the driver give his credit card and now we were both charged after I went in on drop off and paidMichael F.
Customer did not leave a comment.Hkawng D.
Customer did not leave a comment.Martin C.
Customer did not leave a comment.Jose D.
Customer did not leave a comment.Renee M. | Overall Experience
Customer did not leave a comment.Dale B.
If I needstorage,again, you are the company that I would use. GREAT services!!!DERRICK C. | Overall Experience
Customer did not leave a comment.Renee M.
Customer did not leave a comment.Rhonda T.
Jazz is the best. Thanks for your service.ANDREA V. J. | First Impressions
Customer did not leave a comment.CRYSTALL S.
Jazz was very knowledgeable, kind, and helpful I certainly would recommend u haul to anyone that needs storage or a truck for movingMaria R. | Overall Experience
Customer did not leave a comment.Monique F.
They added an additional $14 Safe Move charge even though I repeatedly, over and over, said no to this option. I am so annoyed and will not be using U Haul again.Sarah H.
Cleanest tuck I ever rented in 25yrs. Great to have the moving carts for the storage areas. Very clean storage facility.very friendly and nice woman that was there that day, I think her name is Jazz.she was helpful and made us feel valued and welcome!Melody A.
Very friendly and helpfulMike G.
Customer did not leave a comment.Israel R. | First Impressions
Customer did not leave a comment.anthony R.
Customer did not leave a comment.David Q. | First Impressions
Jazz waters was phenomenal. Fast and efficient. She was quick, courteous and professional. I have owned my own business for many years. Her customer service skills are excellent. Would recommend her for a higher level/corporate position. Wage increase for sure. Thank you Jazz!!Stephen G.
Very easy to drop off vehicle.RENEE D.
Customer did not leave a comment.mark D.
I had no issues whatsoever. The vehicle controlled well, was well maintained, and I was given enough time to transport what I needed to. Great customer experience.Thomas B.
man working was rude, not only to me but the 9 month pregnant lady before me. i got there at 11:30am, he had a panic attack and threatened to kill himself then locked himself in an office. cops came, ambulance came. couldn’t get my truck until past 2 waited for HOURS, lost $200 from my movers because they were paid hourly and there wasn’t anything i could about that. was charged twice by uhaul for the truck. man was calling me a dumb b**** under his breath, i was so SO understanding that he was having a bad day, i asked “hey are you okay, why are you acting like this are you having a bad day” and his response was “ WOULD YOU WANT TO BE WORKING AT UHAUL??” if you don’t want to work here and it makes you THAT MISERABLE that you have to disrespect customers especially a 9 month pregnant woman then simply don’t, clearly it’s not good for your mental health and there are mannnny entry level jobs hiring right now. I understand hurt people hurt people and if he was just like yeah today sucked i could have been so nice and understanding but i told him i ordered mats and he’s claiming i didn’t while i have the receipt right in my hand then mumbling dumb b**** under his breath i completely lost it, i refuse to be called that nor will i stand for that as a woman. i need my multiple charges refunded and will keep showing up until they are. this is completely ridiculous. I had to take my DOCTOR PRESCRIBED ANXIETY MEDICINE THAT IS IN MY NAME FOR PANIC ATTACKS then he’s calling me a pill popper? Nahhhhhh you got the wrong one. Sir this is so I don’t flip out and start treating people the way you are. Watch the footage. Fire him. Refund me. You’re a million dollar corporation this is ridiculous.Shannon M. | First Impressions
Rented the 6x12 trailer to pick up a 60" mower I was purchasing not realizing that the gate is only 54" wide and the mower wouldn't fit on. Spent money and gas renting and was not able to use. Made the reservation for 12 hours, returned the trailer right away after I realized I couldn't use it, explained to the attendant I couldn't use it and was still charged the full rental.David O.
Customer did not leave a comment.Delia C. | Overall Experience
Customer did not leave a comment.Natasha B. | Online Move In
noneGerald P. | Overall Experience
Customer did not leave a comment.Randy H.
I know covid affect alot of customer service but there needs to be a balance between the two. In area where there is several locations you want your service to rise up above the others. After hours service was alot to do. The alternative was a cost of $20 that's not acceptable . If the earlier service was excellent I may have paid it but it's time to stop hiding behind Covid and get back to business.Greta A.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.William R.
Customer did not leave a comment.PEDROM JR C. | First Impressions
Customer did not leave a comment.Carlos A.
Convient and very secure from my experienceRobert M. | First Impressions
A more formal sign-out for the truck would have been more reassuring. Instead of checking the truck, he just said â€œ your good to go â€œ. I was surprised. But an email receipt from U-Haul a day later confirmed I was â€œgood to go.â€Thomas S.
The young man who cashed me out was very friendly and professional. He also gave me some advice on working out. I was very satisfied with my service and it was fast and easy.. I appreciate the convenience...Brandy A.
A little pricey but worth itEdward P. | Overall Experience
Customer did not leave a comment.Ryan G.
Customer did not leave a comment.Cierra G. | Online Move In
Upsetting that the pre-booked truck took upwards of 45 minutes to get situated. Finally got the keys to a truck. A truck that didn't match my reservation email, with less than 1/4 tank of gas! Good thing we weren't driving far. Then upon return, got charged for not returning it adequately fueled... ironic. Will definitely be looking for another company in the futureEdward T.
Very good and clean ,friendly, good servicejason G.
Employees at this specific location aren't very helpful or friendly.Esmay D.
Needs sight improvementShakeem M.
I didn't drop it off in New York?? Your website is absolutely awfulCameron P.
Customer did not leave a comment.Victor S.
The inside of the trailer was dirty. The tie downs on one side of the trailer were missing. On the last day of my rental, the store called and said I needed to return the trailer immediately. I had told them, when I picked it up, that I would not be returning it until after 8pm.Shawn K.
Very pleasant staff. Especially, during a relatives hospice care, and our need to empty of the apartment in a timely manner.Richard C. | Overall Experience
It's clean, well lit, and Shaun was great to work with - but the unit is not secure. Anyone who has ever rented there knows they can just walk in through the front center doors (which automatically open for anyone passing by) and choose which unit they wish to break into. They then can walk back outside and disarm that unit allowing them to go back in and pick the lock (which is not difficult) or cut the latch and remove the lock altogether (which happened to me in a previous storage unit). It is simply not secure enough.Richard J H. | Overall Experience
I reserved a pickup truck and when i got there no pickups available I'm very disappointed i had to take a 15 foot box truck to my event to pull my trailerTerrence T.
This is my favorite U- haul location in Rochester.Michelle N. | Overall Experience
Customer did not leave a comment.ARIELLESHKYRRA B.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Jorge C.
Customer did not leave a comment.CARL H.
Customer did not leave a comment.Peterson G.
Great service would definitely recommendJoshua R.
Customer did not leave a comment.Holly H.
Customer did not leave a comment.ANTHONY D.
Customer did not leave a comment.Jessica F.
Customer did not leave a comment.Randy M.
Customer did not leave a comment.Norman B.
Thank you for evrythingBrenda C.
I utilize Uhaul for all my moving needs. I highly recommend it to anyone that needs storage, truck rental, boxes etcMARIA R. | Online Move In
I will Say the interior of the truck smelled of strong smoke. Unbearable to me.Courtney C.
Check out did not work. Couldn't up load photo of mileage. Other than that all was greatMark C.
Customer did not leave a comment.Kenneth H.
The truck smelled had to keep spraying it while renting was sprayed but closed up over night smell took over need to open trucks up in morning so customers dont see this. Good on everythig else and rental person was great.Mary A.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.KATHERINE G.
Customer did not leave a comment.Gordon S.
Customer did not leave a comment.dontenae D.
It was reassuring.....Leroy P. | Overall Experience
NABobbie S. | Online Move In
Jazz at the West Irondequoit location was so helpful. She made the process of renting the truck and moving into storage understandable, efficient and quick. I would like to give her very high marks for customer service!!!urslea k. | First Impressions
Customer did not leave a comment.Nilsa I.
Customer did not leave a comment.Leroy P. | First Impressions
This past summer i sold my home and had to move to a temporary location before I found my new home. I rented vehicles for both moves and a storage unit for my belongings in between. Jaz was really helpful and I was very comfortable with the storage. It was clean and secure.Mary W.
couldnt get trailer size i wantedDouglas B.
Jazz is the best!! I rent from this location regularly, and Jazz is always super professional and friendly. Always a great attitude and a clean cargo van!!Kory R.
The customer service i received was top notch...i would sat tho that the vehicle i rented did not have snow tires and it was very difficult to drive due to the fact that it was snowing...however other than that it was amazing.Yania G.
Customer did not leave a comment.Mary M.
Not mentioning that you just remember it's black history month when black customers walk in to the establishment. Never will we ever rent from you guys again.Maxi R.
Customer did not leave a comment.Alex B.
Customer did not leave a comment.alexandria W.
It was seamless! Thank you!!Kyleigh K.
Tank was filled to same level as received 2 miles from drop-off location, but I was still charged $6.80 for gas!Rainer S.
Customer did not leave a comment.CAREYP M.
Customer did not leave a comment.jose L.
Customer did not leave a comment.Lynnette C.
Customer did not leave a comment.Marquavious G.
Customer did not leave a comment.Deborah K.
Give the person who helped me a promotion or raise or both, he went to infinity and beyondXavier W.
Too expensive.greg a. | Overall Experience
Customer did not leave a comment.Diana R. | Overall Experience
Nice van; easy rentalDavid D.
Very good customer service and the online reservation is a very good service. It is so easy to maneuver through the steps.Mericathryn D.
Customer did not leave a comment.Larry L.
Customer did not leave a comment.Michael M.
Outstanding experience. Friendly professional. Convenient. I would highly recommend this location!Kyra M.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Craig L.
Customer did not leave a comment.Elvira O.
When I dropped off, the sign said to wait in my equipment. After a few minutes, I called the store & was asked to leave my keys in the dropbox. This was fine, but conflicted with the sign & wasted time.Beth B.
Customer did not leave a comment.Dominique P. | Overall Experience
The young man who checked us in, I am so sorry to say, has apparently not bathed in a while. His body odor, and greasy unwashed unkempt hair is a deterrent to me renting from this location in the future. As you can see from my account I am an avid Uhaul user. The young woman who helped us get our cargo van rental, was the best asset your company could have. Unlike the young man who checked us in upon returning, she was professional, courteous, and bubbly. She needs to be commended for her helpful performance and great attitude!Kory R.
Customer did not leave a comment.Raymond C.
Customer did not leave a comment.DEBORAH K.
My first time visiting this facility. The service was above and beyond.Efrain F.
Everything was great. Very nice and efficient staff. Equipment was goodMichael V.
Customer did not leave a comment.Diana R.
Customer did not leave a comment.Saleh I.
Jazz the manager was great! Very friendly and helpful. Made the move easy and quick.Danielle K. | First Impressions
Customer did not leave a comment.YOLANDAADRINNA H.
Customer did not leave a comment.Nichole A. | First Impressions
A good experience and choice.Clarence A. | Overall Experience
I didn't need to access my storage unit very often during the 9 months I had it, but every time I called the office or did go there, the staff was very friendly and helpful. The facility was always clean and secure. I would highly recommend this location!LAURA C. | Overall Experience
Customer did not leave a comment.Nancy S.
Very helpful staff, efficient, cleanDwight M.
Driver seat had stains, oil change indicator light was on. Upon return I waited 10:00 minutes for some one to come out and complete my reservation per the sign clearly posted in return bay. When I went inside to the counter and mentioned I waited for some one to come outside. I got an excuse that they were busy. "They" were Just sitting behind the counter, Did'nt look to busy to me.Kenneth G.
I use this particular facility frequently and Jazz and her staff have yet to be outdone. Clean, easy to load and unload and always enough vehicles in stock to meet my needs. My personal favorite in Rochester!Michael D. | Overall Experience
The receipt was not provided upon return of the truck, the attendant told me I had to wait for it to be emailed. When I got it via email I did not understand the terms, I was surprised to see that some mileage was included,And there were other charges that I did not understand. I would have preferred to have a conversation about the receipt when I returned the truck during open business hours.Brenda R.
Nothing!! This was quick, easy, friendly and nothing needed to improve. I'd go here again and again.Philip G.
Nothing to improve. Keep up the good work.Luis L.
Customer did not leave a comment.Susann S.
Customer did not leave a comment.AMY M.
Staff was very friendly and helpful. I appreciate them making a rough day easier. Thank youALICIA G. | First Impressions
Customer did not leave a comment.Tyquan P. | Online Move In
I use storage facilities frequently for my business and have NEVER had anybody beat Jazz in any category. The staff and standards of this facility are the best I have ever used.Michael D. | First Impressions
Customer did not leave a comment.Mary M. | First Impressions
I want to Thank you for ur wonderful service,nilda V. | Overall Experience
Customer did not leave a comment.Sandra R. | Overall Experience
Customer did not leave a comment.elizabeth a. | Overall Experience
Customer did not leave a comment.Yahya O. | First Impressions
Customer did not leave a comment.Elisandra M. | Online Move In
Customer did not leave a comment.jasmine r. | Overall Experience
Facilities were always clean and secure. Jazz was swell to work with, and always helpful. I have (and will continue) to recommend this location for both storage and rentals.timothy w. | Overall Experience
I'd like to acknowledge an employee named Jazz.She was extremely helpful, very kind,and professional.It was a pleasant experience do to her and her experience and knowledge with customer service.Michael H. | Overall Experience
Customer did not leave a comment.yadelis l. | First Impressions
Customer did not leave a comment.Michelle B. | Overall Experience
Very secure and my valuables are in perfect shape!Latoya B. | Overall Experience
Customer did not leave a comment.Barbara M. | Overall Experience
Jazz went out of her way to help me make sure I got the best deal possible on my storage unit and truck rental and was a huge help in getting everything sorted out when the online system glitched and changed information after I'd submitted my reservation. Top notch customer service and an excellent human. Thank you!Melody F. | First Impressions
Customer did not leave a comment.virginia g. | First Impressions
Customer did not leave a comment.William R. | Overall Experience
The General Manager, Jazz, was always a pleasure to deal with. very knowledgeable and professional.thomas s. | Overall Experience
Customer did not leave a comment.Joaquin S. | Overall Experience
Customer did not leave a comment.Sarah W. | Overall Experience
Customer did not leave a comment.William R. | First Impressions
Manager the best!!!Michelle N. | First Impressions
Customer did not leave a comment.Richard S. | Overall Experience
Customer did not leave a comment.nilda V. | First Impressions
I would use this service again in future if need be great experienceTashonna M. | Overall Experience
I had my storage unit for 18 months and never had a complaint. Even when I could not not get into my locker because I blocked the door with items, they climbed in for me and fixed the items away from the door and never had another issue. They were very pleasant.mildred b. | Overall Experience
Customer did not leave a comment.Wanda D. | First Impressions
Customer did not leave a comment.LAURA C. | First Impressions
We were please with the service here.Efrain C. | Overall Experience
Cool facilitykeith t. | Overall Experience
The staff is nice and helpful but they seem tired or over worked or just hate their jobs.Megan M. | Overall Experience
Forced me to buy a special kind of lock on top which is garbage.Jeremy S. | Overall Experience
Helped us in a difficult move—Thanks!DAVID P. | Overall Experience
When I went to pick up my things there were roaches in my dresser drawers. When I informed staff he was not supportive and stated he couldn’t control what people brought in.Ciera P. | Overall Experience
Very clean and easy access to my storageJennifer M. | Overall Experience
I moved from an outdoor unit at another facility to an indoor one here! Climate control, temperature control, electronic security plus my lock. Clean inside and out, what more could you want?James Y. | Overall Experience
Roaches everywhere.corey r. | Overall Experience
The gentleman who rented me the stirage was very kind. Rhe facility was always clean. I think the access hoyrs shoyld be til 9pm daily.Nicole R. | Overall Experience
thank you to the stafffrank b. | Overall Experience
Me rentaron un truck sin aire acondicionado,fatal servicióZenaida H. | First Impressions
Andrew was clear and helpful. He explained everything to me and was very nice. The place is clean and looked good.Megan M. | First Impressions
Just what we needed.Paul h. | Overall Experience
Thank you for your serviceDavante S. | Overall Experience
My stuff was roach infested and I did not have roaches before I moved it there.Marquitis C. | Overall Experience
Computer system in office was very slow. Customer service at location was very unprofessional. There was only ever 1 person working. That person was spread way too thin. Water leaked into our unit.Michelle C. | Overall Experience
Very satisfied customerPatricia B. | Overall Experience
In the 5 years I have been a customer here both Jazz and Mckaela have done an excellent job. James also does a 5 star job of keeping the facility in presentable condition.Michael D. | Overall Experience
Horrible customer servicechris b. | Overall Experience
Horrible customer servicechris b. | Overall Experience
Cashier was very short and inpatientBrianna P. | Reservation
Terrific facility. I interfaced with 3 staff members at different times, both at check-in, check-out and during my stay, and all were friendly, efficient and very helpful. Thanks.Edward S. | Overall Experience
Only complaint I have is the smell still lurking on the 2nd floor.Antero B. | Reservation
Person that checked us in was patient, helpful and thorough. ThanksEdward S. | Reservation
I was treated real badly after my service and got the runaround it was so sad it's terrible when people know moving is stressful and they do nothing to help but make things worseLatiesha N. J. | Overall Experience
The facilities are beautiful and clean. The service needs to be worked on at both locations in Irondequoitmaria d. | Reservation
Great service. The employees explained clearly explained contracts and are very easy to deal with.sonie b. | Reservation
They need an extra person fior help. Mostly everything was clean and everyone was very niceAtha F. | Overall Experience
Pleasant people and place I will send againlynn Y. | Reservation
The staff were rude and nasty not all of them but most of them no customer service experience at allDorothy S. | Overall Experience
The lady I spoke to on the phone was very helpful and accommodating.Sandy W. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!