Customer Reviews for U-Haul Moving & Storage of West Irondequoit

1,052 reviews

1106 E Ridge Rd   Irondequoit, NY 14621
(Across from Home Depot)

(585) 785-3345

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(585) 785-3345

1106 E Ridge Rd
Irondequoit, NY 14621
(Across from Home Depot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you so much! You helped make what was an already stressful transition into an easy job. Thank you!!

Jahaira F. 
Rating:
5.0

Customer did not leave a comment.

Jordan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randolph R C. 
Rating:
5.0

Customer did not leave a comment.

Shanae H. 
Rating:
4.0

Understandable considering current issues replacing trucks

James M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
3.0

The customer service left a lot to be desired and the truck was horrible! Very loud and rough as if it was on it's last legs. I returned the vehicle and followed the instructions that are listed outside to wait there and finally I decided to go inside to find 2 employees just hanging out chatting and they tell me that the sign was old. I could of been waiting for hours! So not cool. They have cameras all over there and they didn't acknowledge me at all.

Maria D. 
Rating:
1.0

Terrible customer service

Samantha C. 
Rating:
1.0

The truck was old and was not well mentioned .

Umar A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Great experience

jamil t.  |  First Impressions 
Rating:
5.0

i've rented from UHaul many times in the past, generally good experience but this last was exceptionally easy and efficient. Thanks!

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

MELINA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Elsa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya M. 
Rating:
3.0

Still waiting for my reicept

John M. 
Rating:
5.0

Customer did not leave a comment.

laShondra h.  |  Overall Experience 
Rating:
5.0

Everything was great Front desk very helpful

Catharine G. 
Rating:
1.0

Get a new general manager. Jazz Waters I believe her name was. I did NOT have a pleasant experience with her this morning. I will rent from other uHaul locations in the future.

Christina J. 
Rating:
4.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josedelacruz G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICIAI T. 
Rating:
5.0

Customer did not leave a comment.

Gus G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

getyam r.  |  Overall Experience 
Rating:
1.0

I was told by the manager of this store that I could drop my U-Haul off at any location in Lockport, NY. I found this odd so I called U-Haul to confirm and this was not true! I could have been charged a fee if I had listened to her. Not happy!!

DONALDD II H. 
Rating:
2.0

Tell your employees to get off their cell phone while they are helping customers. It took 20 for the lady to come up front and get me my truck. Then when she was doing my paper work for the rental she was on Instagram the entire time not paying attention. My truck has nails, a cigarette butt, and a bloody used bandaid.

Derrick V. 
Rating:
4.0

The inside of the cab was very dirty. Spilled drinks, food crumbs, dog hair, and dirty windows.

Margaret T. 
Rating:
5.0

Should be even better if rent could be prorated for a partial month. It stinks to waste money and pay for day you are no longer using the space.

Rachel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

brooks w.  |  First Impressions 
Rating:
3.0

I had no issue with the location itself. However, I reserved a trailer from the Victor location. When I arrived at Victor, I was informed I had to go to the Irondequoit location. (1/2 hr) in opposite direction. I could not return the trailer to Victor, had to bring it back to Irondequoit. In total two extra hours of travel. The trailer itself was dirty. I had to purchase extra tarps to protect furniture and swept it out before I used it. Two running lights did not work and an interior tie down was missing therefore, one of my items shifted due to I couldn't secure it. Other than that, plug and hitch was fine and tires had air in them.

James A. 
Rating:
5.0

Customer did not leave a comment.

Karen C.  |  First Impressions 
Rating:
5.0

I placed a reservation several weeks back and when I arrived to pick up my truck, they didn't have a truck ready for me. When I finally got my truck, it was completely dirty in the cabin and in the trailer.

Lizbeth C. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
4.0

The facility is great and able to be accessed easily. the first unit had a strange post inconveniently dissecting the space making it not good for large furniture. we discovered this only when we got there fully ready to unload. For this spaces that is not discounted, customers should be shown it first. we were easily given another space without this issue when we asked for it.

Jocelyn A.  |  Overall Experience 
Rating:
1.0

I was booked for a storage and when I got there I was told there wasn’t any available. When I called the next day the girl told me she would put me through to a manager said it was going to be a direct transfer and I was on hold for another 30 min. Very unprofessional. The staff at uhaul 1106 ridge rd helped me not costumer service.

TONY E D.  |  First Impressions 
Rating:
5.0

I don't know the name of the person that helped me out but she was excellent. People like this deserve to get rewarded for great customer service!

Michael M. 
Rating:
5.0

All went well with my unit. I felt safe at all times. Staff was always helpful!

Yahaira V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla P. 
Rating:
4.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Josedelacruz G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pat Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
2.0

I ordered a pick up truck and when I went to pick up my reservation they said I ordered a cargo van even though I clearly have the email showing the pick up truck!!!!!!

Egeria T. 
Rating:
4.0

Customer did not leave a comment.

ZERURIAHMAE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashad B. 
Rating:
5.0

Customer did not leave a comment.

Aquilla Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

shannte m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PASQUALE R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca E.  |  Online Move In 
Rating:
3.0

Very disappointed I was supposed to have storage set up to and didn't was told I was on a waiting list I had to make other last minute arrangements and cost me alot of money

Jose R. 
Rating:
1.0

Should not have been charged a whole month for 2 days during holiday weekend now cant move out supervisor was supposed to call never did

MEGAN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

rohan e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

My experience using my cell phone to rent was not pleasant at all.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

RENEELOUISE M. 
Rating:
2.0

I rented a van because it was a rainy day and it was not available at the pick-up. I received a truck, instead. My moving stuffs got wet because of that. To self pick-up the vehicle, I was asked to provide a lot of information through the app, however, at the end, I needed to go to an U-Haul location and ask for support, some error occurred. Also, the keys were not in the box as mentioned in the app.

Anderson M. 
Rating:
5.0

Customer did not leave a comment.

Manuel Andres O. 
Rating:
3.0

Hire more people. You're understaffed, and they need help.

Keturah B. 
Rating:
3.0

Customer did not leave a comment.

Brenna S. 
Rating:
4.0

No

Elaine B.  |  Overall Experience 
Rating:
4.0

It was bit frustrating that I was charged a $15 late fee for being one day late on a storage rental payment. I lost the debit card that was on file and I forgot to update it before the auto debit attempt. There should be a bit of a grace period for late rent payments (or for the first past due payment).

Christine A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorenzo D. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
3.0

Have someone available to check in/out customers. At 9:30 am, I had to wait to check out a vehicle while the clerk chose to clean/check in a vehicle. No one was available to answer the phone when calling.

Christopher A. 
Rating:
5.0

Thank you very much for the help I have a reservation for 72 hours and bring it back in 48 and that's what they charge me for Thank you Always Uhaul

Iuliu U. 
Rating:
3.0

Customer did not leave a comment.

Miriam B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN B. 
Rating:
4.0

Customer did not leave a comment.

Nicole G. 
Rating:
5.0

Customer did not leave a comment.

Darlene S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Daniel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin H.  |  First Impressions 
Rating:
5.0

Nothing. Great location with great employees.

Ricky P. 
Rating:
5.0

Customer did not leave a comment.

Waldmar O. 
Rating:
2.0

Customer did not leave a comment.

Rishi K. 
Rating:
5.0

Customer did not leave a comment.

philip w.  |  First Impressions 
Rating:
5.0

I was surprised that the truck only had a quarter tank of gas to start out with. This meant I had to fill up at the beginning of my trip rather than replenish just prior to returning the vehicle.

Julius S. 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
3.0

Pricing is a barrier.

Megan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Staff went above and beyond. He was super helpful.

Lisa S. 
Rating:
5.0

It's just a bit expensive though

Karen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aquilla Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Imani M. 
Rating:
2.0

The truck/van had a needs oil change on dash, the truck was dirty when I picked it up. There was spilled drinks all on the floor and were sticky. I rented a van that was suppose to fit a carpet that I had to pick up and bc of the added grate that was in the van it wouldn't fit. I wish I was told about this gate/divider before renting it. Also when I picked up the truck, the employees all left the building. A customer and I waited inside for at least 20 mins before I went outside and asked the girl that was on a cigarette break to come help us. She said there are employees inside. I told her there was no one in there and I really can't wait anymore. She came in to help me by handing me a key. That's all I needed. I was on a deadline and I felt like they did anything to make it harder to simply pick up a truck. I've used U-Haul many times and recommend it to everyone. But I know at times if busy things can take time, but that is not the case here.

Kerry J. 
Rating:
5.0

What I saw and what I experienced there's not anything that I that crosses my mind that can it be approved upon the staff was very friendly and and knowledgeable so keep keep up the good work

Kale M. 
Rating:
3.0

Customer did not leave a comment.

Tomeki B. 
Rating:
5.0

Customer did not leave a comment.

Lizbeth C. 
Rating:
5.0

Truck needs maintenance. Muffler is gone it was loud as hell . Then I noticed on my bill I was charged for a dolly and blankets never asked or used those . Tried to call back was on hold for 30 minutes finally hung up . Need very satisfied this time around with uhaul . May have to go else where next time.

Justin M. 
Rating:
1.0

Customer did not leave a comment.

megan F. 
Rating:
5.0

Customer did not leave a comment.

Migdalia M. 
Rating:
3.0

I went in the morning to give my credit card so the driver would just pick up the truck and we would be all set. Well that didn't happen a young kid was working and made the driver give his credit card and now we were both charged after I went in on drop off and paid

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Hkawng D. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Renee M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

If I needstorage,again, you are the company that I would use. GREAT services!!!

DERRICK C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda T. 
Rating:
5.0

Jazz is the best. Thanks for your service.

ANDREA V. J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTALL S. 
Rating:
5.0

Jazz was very knowledgeable, kind, and helpful I certainly would recommend u haul to anyone that needs storage or a truck for moving

Maria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique F. 
Rating:
2.0

They added an additional $14 Safe Move charge even though I repeatedly, over and over, said no to this option. I am so annoyed and will not be using U Haul again.

Sarah H. 
Rating:
4.0

Cleanest tuck I ever rented in 25yrs. Great to have the moving carts for the storage areas. Very clean storage facility.very friendly and nice woman that was there that day, I think her name is Jazz.she was helpful and made us feel valued and welcome!

Melody A. 
Rating:
5.0

Very friendly and helpful

Mike G. 
Rating:
4.0

Customer did not leave a comment.

Israel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony R. 
Rating:
5.0

Customer did not leave a comment.

David Q.  |  First Impressions 
Rating:
5.0

Jazz waters was phenomenal. Fast and efficient. She was quick, courteous and professional. I have owned my own business for many years. Her customer service skills are excellent. Would recommend her for a higher level/corporate position. Wage increase for sure. Thank you Jazz!!

Stephen G. 
Rating:
4.0

Very easy to drop off vehicle.

RENEE D. 
Rating:
5.0

Customer did not leave a comment.

mark D. 
Rating:
5.0

I had no issues whatsoever. The vehicle controlled well, was well maintained, and I was given enough time to transport what I needed to. Great customer experience.

Thomas B. 
Rating:
1.0

man working was rude, not only to me but the 9 month pregnant lady before me. i got there at 11:30am, he had a panic attack and threatened to kill himself then locked himself in an office. cops came, ambulance came. couldn’t get my truck until past 2 waited for HOURS, lost $200 from my movers because they were paid hourly and there wasn’t anything i could about that. was charged twice by uhaul for the truck. man was calling me a dumb b**** under his breath, i was so SO understanding that he was having a bad day, i asked “hey are you okay, why are you acting like this are you having a bad day” and his response was “ WOULD YOU WANT TO BE WORKING AT UHAUL??” if you don’t want to work here and it makes you THAT MISERABLE that you have to disrespect customers especially a 9 month pregnant woman then simply don’t, clearly it’s not good for your mental health and there are mannnny entry level jobs hiring right now. I understand hurt people hurt people and if he was just like yeah today sucked i could have been so nice and understanding but i told him i ordered mats and he’s claiming i didn’t while i have the receipt right in my hand then mumbling dumb b**** under his breath i completely lost it, i refuse to be called that nor will i stand for that as a woman. i need my multiple charges refunded and will keep showing up until they are. this is completely ridiculous. I had to take my DOCTOR PRESCRIBED ANXIETY MEDICINE THAT IS IN MY NAME FOR PANIC ATTACKS then he’s calling me a pill popper? Nahhhhhh you got the wrong one. Sir this is so I don’t flip out and start treating people the way you are. Watch the footage. Fire him. Refund me. You’re a million dollar corporation this is ridiculous.

Shannon M.  |  First Impressions 
Rating:
2.0

Rented the 6x12 trailer to pick up a 60" mower I was purchasing not realizing that the gate is only 54" wide and the mower wouldn't fit on. Spent money and gas renting and was not able to use. Made the reservation for 12 hours, returned the trailer right away after I realized I couldn't use it, explained to the attendant I couldn't use it and was still charged the full rental.

David O. 
Rating:
5.0

Customer did not leave a comment.

Delia C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha B.  |  Online Move In 
Rating:
4.0

none

Gerald P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
2.0

I know covid affect alot of customer service but there needs to be a balance between the two. In area where there is several locations you want your service to rise up above the others. After hours service was alot to do. The alternative was a cost of $20 that's not acceptable . If the earlier service was excellent I may have paid it but it's time to stop hiding behind Covid and get back to business.

Greta A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
3.0

Customer did not leave a comment.

PEDROM JR C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
4.0

Convient and very secure from my experience

Robert M.  |  First Impressions 
Rating:
4.0

A more formal sign-out for the truck would have been more reassuring. Instead of checking the truck, he just said “ your good to go “. I was surprised. But an email receipt from U-Haul a day later confirmed I was “good to go.”

Thomas S. 
Rating:
5.0

The young man who cashed me out was very friendly and professional. He also gave me some advice on working out. I was very satisfied with my service and it was fast and easy.. I appreciate the convenience...

Brandy A. 
Rating:
4.0

A little pricey but worth it

Edward P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Cierra G.  |  Online Move In 
Rating:
2.0

Upsetting that the pre-booked truck took upwards of 45 minutes to get situated. Finally got the keys to a truck. A truck that didn't match my reservation email, with less than 1/4 tank of gas! Good thing we weren't driving far. Then upon return, got charged for not returning it adequately fueled... ironic. Will definitely be looking for another company in the future

Edward T. 
Rating:
5.0

Very good and clean ,friendly, good service

jason G. 
Rating:
4.0

Employees at this specific location aren't very helpful or friendly.

Esmay D. 
Rating:
2.0

Needs sight improvement

Shakeem M. 
Rating:
3.0

I didn't drop it off in New York?? Your website is absolutely awful

Cameron P. 
Rating:
4.0

Customer did not leave a comment.

Victor S. 
Rating:
3.0

The inside of the trailer was dirty. The tie downs on one side of the trailer were missing. On the last day of my rental, the store called and said I needed to return the trailer immediately. I had told them, when I picked it up, that I would not be returning it until after 8pm.

Shawn K. 
Rating:
5.0

Very pleasant staff. Especially, during a relatives hospice care, and our need to empty of the apartment in a timely manner.

Richard C.  |  Overall Experience 
Rating:
4.0

It's clean, well lit, and Shaun was great to work with - but the unit is not secure. Anyone who has ever rented there knows they can just walk in through the front center doors (which automatically open for anyone passing by) and choose which unit they wish to break into. They then can walk back outside and disarm that unit allowing them to go back in and pick the lock (which is not difficult) or cut the latch and remove the lock altogether (which happened to me in a previous storage unit). It is simply not secure enough.

Richard J H.  |  Overall Experience 
Rating:
1.0

I reserved a pickup truck and when i got there no pickups available I'm very disappointed i had to take a 15 foot box truck to my event to pull my trailer

Terrence T. 
Rating:
3.0

LISTEN

Lashandra D. 
Rating:
5.0

This is my favorite U- haul location in Rochester.

Michelle N.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ARIELLESHKYRRA B. 
Rating:
5.0

I utilize Uhaul for all my moving needs. I highly recommend it to anyone that needs storage, truck rental, boxes etc

MARIA R.  |  Online Move In 
Rating:
5.0

It was reassuring.....

Leroy P.  |  Overall Experience 
Rating:
5.0

NA

Bobbie S.  |  Online Move In 
Rating:
5.0

Jazz at the West Irondequoit location was so helpful. She made the process of renting the truck and moving into storage understandable, efficient and quick. I would like to give her very high marks for customer service!!!

urslea k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leroy P.  |  First Impressions 
Rating:
4.0

Too expensive.

greg a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana R.  |  Overall Experience 
Rating:
5.0

Jazz the manager was great! Very friendly and helpful. Made the move easy and quick.

Danielle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole A.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. I appreciate them making a rough day easier. Thank you

ALICIA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyquan P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisandra M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yadelis l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

virginia g.  |  First Impressions 
No reviews have been submitted for this location.

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