Customer Reviews for U-Haul Moving & Storage of West Irondequoit

1,173 reviews

1106 E Ridge Rd   Irondequoit, NY 14621
(Across from Home Depot)

(585) 785-3345

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 785-3345

1106 E Ridge Rd
Irondequoit, NY 14621
(Across from Home Depot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very fast service!! We were in and out for both pick-up and drop-off.

randal E. 
Rating:
5.0

This location was excellent. The young man who assisted me was very accommodating.

Tamiya B. 
Rating:
5.0

I was charged around $50 for gas even though I filled it back, & returned it, to where the gauge was when I first took it. This was not my first time renting a UHaul truck - so, I know better than to return a rental without having filed it to where it was when I picked it up. I'm very disappointed with whoever attempted to scam me out of my hard-earned money. In the future, if I ever have a need for a rental truck, I will think twice about going through UHaul. And, I will NEVER rent from the location I rented from today.

Eloy Q. 
Rating:
5.0

Nothing keep up the good work

DELORIS S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

MAKEDASHANTE W. 
Rating:
5.0

Exceptional service. Jazz is very personable, warm and welcoming.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

LIDIYA K. 
Rating:
5.0

Customer did not leave a comment.

Jasmine Y. 
Rating:
5.0

The person that worked with me at the store was extremely helpful and efficient, got me on my way quickly. I would highly recommend this location to anyone asking.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Elis R. 
Rating:
5.0

Customer did not leave a comment.

NURIN S. 
Rating:
5.0

Vehicle ran nice, low mileage at a fair price

Jeffrey D. 
Rating:
4.0

The pickup truck I rented was pretty beat up on the outside with the backside of the passenger mirror missing. Aside from that, still got the job done.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Elsa W. 
Rating:
5.0

Customer did not leave a comment.

Stanley C. 
Rating:
1.0

Customer service from M. Cortez @ the 1106 East Ridge location was terrible. He definitely could benefit from understanding that customer service is the only way to keep businesses open and referrals to frequent these establishments. The representatives at the other East Ridge location where I had to retrieve the appliance dolly that I reserved, which wasn't available at the original location were extremely polite and helpful. I plan to call the 800# on 4/25/22, as the wait time today was too excessive +(35) minutes.

Terrence K. 
Rating:
5.0

Customer did not leave a comment.

Antionette M. 
Rating:
4.0

Customer did not leave a comment.

Ben K. 
Rating:
5.0

Customer did not leave a comment.

nicholas G. 
Rating:
3.0

Check in to storage unit was hurried even though I was the only customer there. As a first time storage unit renter the attendant seemed to rush through the directions and a bit miffed when I ask for clarification. Also- the recommended size of a 10X10 storage bin for a 15' truck was not accurate. I suspect many of my boxes, and furniture will be crushed when I go to retrieve it. It should have been the 10 X 15 size!! Not the fault of the movers. They did the best they could.

Lynn W. 
Rating:
5.0

Friendly staff.

steven K. 
Rating:
5.0

Jazz is exceptional and her customer service skills are superior. As always, she makes the process quick, easy and stress-free. Will definitely use this location again in the very near future.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

Saleh I. 
Rating:
5.0

Customer did not leave a comment.

buck W. 
Rating:
5.0

Customer did not leave a comment.

Madeline J. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy C. 
Rating:
5.0

Customer did not leave a comment.

Edith B. 
Rating:
5.0

The entire staff was awesome and very friendly.

Ronnie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA V. J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eli T. 
Rating:
3.0

Customer did not leave a comment.

Marshall W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

The staff were very kind. The facility was very clean. No problems at all. I would definitely recommend to friends and family.

Denise B.  |  Overall Experience 
Rating:
5.0

The gentleman who handled my order was outstanding. He was professional, courteous, informative, and understanding when I had to postpone pick up of the vehicles due to complications with my help. He did not try to sell more than I needed. I hope that this message is shared with the manager of the location on East Ridge Rd. Irondequoit, NY. so he is informed about the wonderful customer service the staff provide.

FREDERICK G. 
Rating:
5.0

Customer did not leave a comment.

Jamari O.  |  Overall Experience 
Rating:
1.0

Manager attitude was all off for 9am. Was NOT the truck i reserved. Did NOT do a walk around.

Larrice R. 
Rating:
1.0

I had reserved a truck and utility dolly an entire month in advance of my move on March 13th. I received no contact/email/text regarding the need to upload my license prior to picking up the truck and equipment which I then had to do then and there eating into my reservation time. Then as I'm trying to fiddle around with my phone to upload my license, the representative informs me that there is no utility dolly available. I was never contacted regarding this and I was offered an appliance dolly instead. If I wanted or needed an appliance dolly I would have reserved one. I needed a utility dolly for non-appliance items. The representative explained that other individuals moving may ultimately keep them, and are charged accordingly, or that people take them back to the other Uhaul location further down the road. My reservation was for first thing in the morning on a Sunday, meaning 9AM, so at or around closing time of the prior day, employees but more specifically MANAGEMENT, should have confirmed that the location was adequately stocked with the equipment customers had reserved for the following day. If the equipment was not available then appropriate measures should have been taken to coordinate with other locations to ensure a smooth operation the following day OR at the very least inform the customer in advance. I was then told that I would have to personally go to another location, which was in the opposite direction I needed to go for my move, explain to the employees there what my situation is, and use a dolly from there. This was incredibly inconvenient and ate away further at my four hour reservation time. I also had to return the dolly to this location, but drop off the truck at the 1106 E. Ridge Rd address causing unnecessary additional mileage. I will never use this location again and will likely hire a professional moving company in the future. People take the time to plan their moves, which is already an incredibly stressful time, and to add undue stress by way of poor planning, poor communication, and poor service...well, there's just no excuse. At all.

Adele K. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
1.0

Customer did not leave a comment.

Tia D. 
Rating:
3.0

Customer service was fair. No one met us for the return. Trailer was not clean on pickup and the trailer did not have a tongue jack. Very difficult to hook up and disconnect. Suspension for trailer was not level and should be checked for issues.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
1.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Olyvia J J. 
Rating:
3.0

Have the store employees be a little more responsive to customers…for example, put down the cell phone and get up to greet customers walking it, when they see customers unhooking trailers approach them and inquire as to how the rental went. In other words, take an active interest in your customers and represent your business.

Stephen H. 
Rating:
5.0

Equipment was in very good shape The Rental agent at this location was having a very busy day. However he was able to deal with the busy times and was extremely professional and helpful.

Glenn G. 
Rating:
5.0

Jazz, the representative was very helpful and knowledgable. She made the experience delightful

DANIEL BRUCE P. 
Rating:
2.0

Before leaving with the Uhaul, my significant other and I brought it to the workers attention that the Uhaul had not previously been filled to the half tank. She told us it was all good and to fill it to that same point upon return. When bringing the Uhaul back she would not give us an idea of how much we would be charged, rather than fight we left and waited. This is when they tried to charge us for not returning the Uhaul with a half gallon. LUCKILY we took a picture of the fuel level before we left with a date and time stamp. Otherwise we would have been forced to pay even more for gas even though we already filled it to the same level we received it at!

Allison F. 
Rating:
5.0

Please make sure the truck is clean before renting out to someone else

Sebonya B. 
Rating:
5.0

The customer service representative Malik Cortez was extremely professional courtesy and kind great personality answering all my questions with customer satisfaction with the highest level of priority as his goal.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Sebonya B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene M.  |  Overall Experience 
Rating:
4.0

Having only one elevator and it being small was the only downside

jason o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

It was very easy to reserve a rental van on the phone. Upon arrival to pick up the van, the staff was knowledgeable and efficient. The van was as clean as could be, despite the snowy weather. The return of the van went smoothly, quickly and easily. We will use this location of U-Haul for future needs.

Howard B. 
Rating:
5.0

Customer did not leave a comment.

Natasha H.  |  Overall Experience 
Rating:
1.0

Storage unit was repeatedly filled with animal feces. Ruined all my stuff. Closed it months ago and they called me asking why I hadn’t paid. Hundreds of dollars worth of stuff that I didn’t even want to touch because it was destroyed.

Hannah L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Poulami D. 
Rating:
5.0

Excellent service, Nice truck and very smooth and comfortable

Marco B. 
Rating:
5.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Customer did not leave a comment.

Perry B. 
Rating:
3.0

The staff was nice enough, but the rear door was bent/blocked from closing all the way. Made the ride chilly, loud and fairly certain exhaust was leaking in while driving. I'm not sure if the vehicle was checked in or not from the previous renter, there was snow and water in the back as well as a McDonalds wrapper when I was given the key. The inside of the van smelled of cigarettes; either the renters smoked or their belongings reeked of it. The rental was okay, did what we needed to, but it's really wasn't a great experience this time. Kinda thought it might happen from this location in the city.

Adam H. 
Rating:
1.0

The vehicle was disgusting, it smelled like weed. It was the only one in parking lot buried in snow it was not cleaned at all with COVID this is unacceptable it's had over 100,000 miles on it. The truck barely moved was low on gas and should have never been given to a customer like this I took pictures and I am sharing my uhaul experience on YouTube and calling corporate offices.

Melissa L. 
Rating:
2.0

Office was locked when I arrived at 4:15pm for pick up. Snow and ice covered truck. Low tire pressure. Rep constantly on a personal call. Also concerned he took pics of my license with his personal cell phone - I hope those are deleted.

James C. 
Rating:
5.0

The guy working the office was so helpful and nice! It was honestly the best experience I've had with a storage place!

Skye O.  |  Online Move In 
Rating:
3.0

The light on the hall where my unit is will go off if I’m in my storage organizing which in turn makes the storage and hall very dark and scary. The light won’t trigger on unless I walk to the end of the hall. This is the only disappointment with the rents unit/services.

Rachel L.  |  First Impressions 
Rating:
5.0

The Reps are always kind and respectful I love all of them

Akisha R. 
Rating:
5.0

Customer did not leave a comment.

Deeanne N. 
Rating:
3.0

Moved out and was charged for months after that because they never checked online

Kyasia D.  |  Overall Experience 
Rating:
5.0

It was great: easy to access, clean vehicle, accurate quote, friendly and helpful staff.

Lauren E. 
Rating:
4.0

Customer did not leave a comment.

Juan T. 
Rating:
5.0

Good

Christian M. 
Rating:
5.0

Great staff. Spotless! Great location! Good pricing!

Melody J. A.  |  Overall Experience 
Rating:
5.0

These folks are amazing! I had a landlord change my move-in date last minute and needed to find a storage unit and move my stuff in within hours. They found me a space, anticipated my every need and took care of each one. The convenient hours, accessibility, security system, loading dock, use of rolling flat carts made moving in and out a breeze! Every staff member I worked with here was friendly efficient, professional and knowledgeable and set my mind at ease. I enthusiastically recommend this West Irondequoit U-Haul storage facility. My experience renting a space here was truly awesome!

Mary C E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia C.  |  Overall Experience 
Rating:
3.0

Gas needle near Empty..When ask about it.. Cashier said not his problem.. It's up to me to put back the gas in where the needle is when I received the truck.. Cashier definitely needs training in dealing more professional Customer Service.. Definitely had that I don't care attitude.

Geraldine G. 
Rating:
5.0

Customer did not leave a comment.

Alexis R. 
Rating:
5.0

N/A

Terell D. 
Rating:
5.0

Customer did not leave a comment.

Cesario I. 
Rating:
5.0

Although I had An amazing experience I think that utilizing QR code for check out would be so much easier than finding an attendant.

JESSICAD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis S. 
Rating:
3.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Robin R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
3.0

Excellent customer service, but the truck was dirty inside littered with remnants of cigarettes and reeked of smoke.

Kristian V. 
Rating:
4.0

Customer did not leave a comment.

Antonio J.  |  First Impressions 
Rating:
2.0

I’m waiting for some one to contact me i empty my storages due to roaches i have pictures and want some of my money back

Lisa B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cassandra M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Jazz is an amazing customer service specialist.

JESSICAD W.  |  First Impressions 
Rating:
5.0

My experience was excellent. I wouldn't change a thing. Excellent customer service 👏.

Vanessa J. 
Rating:
5.0

Very polite however he did not go over the van to point out things, Learned as I drove

Elizabeth C. 
Rating:
5.0

Very easy check in and check out.

Virginia L. 
Rating:
5.0

The gentleman. That took care of us was very respectful and friendly

Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shonicque M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra R. 
Rating:
5.0

Customer did not leave a comment.

Missy M. 
Rating:
1.0

The process for picking up my van took over an hour. You moved my location without notifying me and then the 24/7 pickup didn't work, the people inside the location couldn't help me so I had to spend a half hour on the phone. Ridiculous.

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

Debra R. 
Rating:
4.0

The man I checked in with was lazy and very vague. No real explanation as to where the truck I was supposed to get was. He said it was out there and then I said there were LOTS of trucks out there. The truck had a sign over the window. I thought it would be prepared!!!!! I

Maria D. 
Rating:
5.0

Customer did not leave a comment.

Tamara J. 
Rating:
5.0

The best staff and service from this storage in West IRONDEQUOIT where Jazz is the manger. They are essential to me!

Michelle N.  |  Overall Experience 
Rating:
5.0

The two staff members that were working that day, Malik Cortez and a young woman whose name I didn't get, were extremely helpful and friendly. Definitely an asset to the company and should be recognized. Thank you.

C S. 
Rating:
5.0

Customer did not leave a comment.

Cesar M. 
Rating:
5.0

Customer did not leave a comment.

pamela j.  |  Overall Experience 
Rating:
5.0

I don't have any complaints the manager took care of all my needs place was well lit secure and a very good place to have storage

PAUL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRYB S. 
Rating:
5.0

Customer did not leave a comment.

Marietta G. 
Rating:
5.0

They are essential to me. The best staff.

Michelle N. 
Rating:
3.0

Make sure the truck has an actual quarter of a tank of gas and communicate better with people.

David M. 
Rating:
4.0

Customer did not leave a comment.

Adriana M. 
Rating:
5.0

Customer did not leave a comment.

juliet p.  |  Overall Experience 
Rating:
5.0

An employee actually came out and helped me load an item into my car when I cleared out my container. Way above and beyond helpful. I was so grateful. The woman that works there is awesome. I highly recommend that facility. They care about the customers!

Alexis H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy w.  |  Overall Experience 
Rating:
2.0

Didn't even have what I needed

Marqelle N. 
Rating:
1.0

Check the trucks before you think about renting them out to a customer. The previous person left our truck with a flat tire and the woman working at the front desk was not friendly nor helpful. Would not recommend this location to anyone. Very unprofessional.

ROSALYNEBENI A. 
Rating:
5.0

Customer did not leave a comment.

Pablo T.  |  Overall Experience 
Rating:
3.0

The ease of rental was appealing but the equipment was very dated, smelly and creaky.

RACHEL B. 
Rating:
5.0

Thank you so much! You helped make what was an already stressful transition into an easy job. Thank you!!

Jahaira F. 
Rating:
5.0

Customer did not leave a comment.

Jordan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randolph R C. 
Rating:
5.0

Customer did not leave a comment.

Shanae H. 
Rating:
4.0

Understandable considering current issues replacing trucks

James M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
3.0

The customer service left a lot to be desired and the truck was horrible! Very loud and rough as if it was on it's last legs. I returned the vehicle and followed the instructions that are listed outside to wait there and finally I decided to go inside to find 2 employees just hanging out chatting and they tell me that the sign was old. I could of been waiting for hours! So not cool. They have cameras all over there and they didn't acknowledge me at all.

Maria D. 
Rating:
1.0

Terrible customer service

Samantha C. 
Rating:
1.0

The truck was old and was not well mentioned .

Umar A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Great experience

jamil t.  |  First Impressions 
Rating:
5.0

i've rented from UHaul many times in the past, generally good experience but this last was exceptionally easy and efficient. Thanks!

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

MELINA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Elsa W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya M. 
Rating:
3.0

Still waiting for my reicept

John M. 
Rating:
5.0

Customer did not leave a comment.

laShondra h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josedelacruz G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gus G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

getyam r.  |  Overall Experience 
Rating:
5.0

Should be even better if rent could be prorated for a partial month. It stinks to waste money and pay for day you are no longer using the space.

Rachel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brooks w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen C.  |  First Impressions 
Rating:
4.0

The facility is great and able to be accessed easily. the first unit had a strange post inconveniently dissecting the space making it not good for large furniture. we discovered this only when we got there fully ready to unload. For this spaces that is not discounted, customers should be shown it first. we were easily given another space without this issue when we asked for it.

Jocelyn A.  |  Overall Experience 
Rating:
1.0

I was booked for a storage and when I got there I was told there wasn’t any available. When I called the next day the girl told me she would put me through to a manager said it was going to be a direct transfer and I was on hold for another 30 min. Very unprofessional. The staff at uhaul 1106 ridge rd helped me not costumer service.

TONY E D.  |  First Impressions 
Rating:
5.0

All went well with my unit. I felt safe at all times. Staff was always helpful!

Yahaira V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josedelacruz G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pat Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ZERURIAHMAE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aquilla Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannte m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca E.  |  Online Move In 
Rating:
1.0

Should not have been charged a whole month for 2 days during holiday weekend now cant move out supervisor was supposed to call never did

MEGAN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rohan e.  |  Overall Experience 
Rating:
4.0

No

Elaine B.  |  Overall Experience 
Rating:
4.0

It was bit frustrating that I was charged a $15 late fee for being one day late on a storage rental payment. I lost the debit card that was on file and I forgot to update it before the auto debit attempt. There should be a bit of a grace period for late rent payments (or for the first past due payment).

Christine A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Daniel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

philip w.  |  First Impressions 
Rating:
3.0

Pricing is a barrier.

Megan H.  |  Overall Experience 
Rating:
5.0

It's just a bit expensive though

Karen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aquilla Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee M.  |  Overall Experience 
Rating:
5.0

If I needstorage,again, you are the company that I would use. GREAT services!!!

DERRICK C.  |  Overall Experience 
Rating:
5.0

Jazz is the best. Thanks for your service.

ANDREA V. J.  |  First Impressions 
Rating:
5.0

Jazz was very knowledgeable, kind, and helpful I certainly would recommend u haul to anyone that needs storage or a truck for moving

Maria R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Israel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Q.  |  First Impressions 
Rating:
1.0

man working was rude, not only to me but the 9 month pregnant lady before me. i got there at 11:30am, he had a panic attack and threatened to kill himself then locked himself in an office. cops came, ambulance came. couldn’t get my truck until past 2 waited for HOURS, lost $200 from my movers because they were paid hourly and there wasn’t anything i could about that. was charged twice by uhaul for the truck. man was calling me a dumb b**** under his breath, i was so SO understanding that he was having a bad day, i asked “hey are you okay, why are you acting like this are you having a bad day” and his response was “ WOULD YOU WANT TO BE WORKING AT UHAUL??” if you don’t want to work here and it makes you THAT MISERABLE that you have to disrespect customers especially a 9 month pregnant woman then simply don’t, clearly it’s not good for your mental health and there are mannnny entry level jobs hiring right now. I understand hurt people hurt people and if he was just like yeah today sucked i could have been so nice and understanding but i told him i ordered mats and he’s claiming i didn’t while i have the receipt right in my hand then mumbling dumb b**** under his breath i completely lost it, i refuse to be called that nor will i stand for that as a woman. i need my multiple charges refunded and will keep showing up until they are. this is completely ridiculous. I had to take my DOCTOR PRESCRIBED ANXIETY MEDICINE THAT IS IN MY NAME FOR PANIC ATTACKS then he’s calling me a pill popper? Nahhhhhh you got the wrong one. Sir this is so I don’t flip out and start treating people the way you are. Watch the footage. Fire him. Refund me. You’re a million dollar corporation this is ridiculous.

Shannon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delia C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha B.  |  Online Move In 
Rating:
4.0

none

Gerald P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PEDROM JR C.  |  First Impressions 
Rating:
4.0

Convient and very secure from my experience

Robert M.  |  First Impressions 
Rating:
4.0

A little pricey but worth it

Edward P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cierra G.  |  Online Move In 
Rating:
5.0

Very pleasant staff. Especially, during a relatives hospice care, and our need to empty of the apartment in a timely manner.

Richard C.  |  Overall Experience 
Rating:
4.0

It's clean, well lit, and Shaun was great to work with - but the unit is not secure. Anyone who has ever rented there knows they can just walk in through the front center doors (which automatically open for anyone passing by) and choose which unit they wish to break into. They then can walk back outside and disarm that unit allowing them to go back in and pick the lock (which is not difficult) or cut the latch and remove the lock altogether (which happened to me in a previous storage unit). It is simply not secure enough.

Richard J H.  |  Overall Experience 
Rating:
5.0

This is my favorite U- haul location in Rochester.

Michelle N.  |  Overall Experience 
Rating:
5.0

I utilize Uhaul for all my moving needs. I highly recommend it to anyone that needs storage, truck rental, boxes etc

MARIA R.  |  Online Move In 
Rating:
5.0

It was reassuring.....

Leroy P.  |  Overall Experience 
Rating:
5.0

NA

Bobbie S.  |  Online Move In 
Rating:
5.0

Jazz at the West Irondequoit location was so helpful. She made the process of renting the truck and moving into storage understandable, efficient and quick. I would like to give her very high marks for customer service!!!

urslea k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leroy P.  |  First Impressions 
Rating:
4.0

Too expensive.

greg a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dominique P.  |  Overall Experience 
Rating:
5.0

Jazz the manager was great! Very friendly and helpful. Made the move easy and quick.

Danielle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole A.  |  First Impressions 
Rating:
4.0

A good experience and choice.

Clarence A.  |  Overall Experience 
Rating:
5.0

I didn't need to access my storage unit very often during the 9 months I had it, but every time I called the office or did go there, the staff was very friendly and helpful. The facility was always clean and secure. I would highly recommend this location!

LAURA C.  |  Overall Experience 
Rating:
5.0

I use this particular facility frequently and Jazz and her staff have yet to be outdone. Clean, easy to load and unload and always enough vehicles in stock to meet my needs. My personal favorite in Rochester!

Michael D.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. I appreciate them making a rough day easier. Thank you

ALICIA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyquan P.  |  Online Move In 
Rating:
5.0

I use storage facilities frequently for my business and have NEVER had anybody beat Jazz in any category. The staff and standards of this facility are the best I have ever used.

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M.  |  First Impressions 
Rating:
5.0

I want to Thank you for ur wonderful service,

nilda V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yahya O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisandra M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

jasmine r.  |  Overall Experience 
Rating:
5.0

Facilities were always clean and secure. Jazz was swell to work with, and always helpful. I have (and will continue) to recommend this location for both storage and rentals.

timothy w.  |  Overall Experience 
Rating:
5.0

I'd like to acknowledge an employee named Jazz.She was extremely helpful, very kind,and professional.It was a pleasant experience do to her and her experience and knowledge with customer service.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yadelis l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Very secure and my valuables are in perfect shape!

Latoya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara M.  |  Overall Experience 
Rating:
5.0

Jazz went out of her way to help me make sure I got the best deal possible on my storage unit and truck rental and was a huge help in getting everything sorted out when the online system glitched and changed information after I'd submitted my reservation. Top notch customer service and an excellent human. Thank you!

Melody F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

virginia g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
5.0

The General Manager, Jazz, was always a pleasure to deal with. very knowledgeable and professional.

thomas s.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joaquin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William R.  |  First Impressions 
Rating:
4.0

Manager the best!!!

Michelle N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nilda V.  |  First Impressions 
Rating:
5.0

I would use this service again in future if need be great experience

Tashonna M.  |  Overall Experience 
Rating:
5.0

I had my storage unit for 18 months and never had a complaint. Even when I could not not get into my locker because I blocked the door with items, they climbed in for me and fixed the items away from the door and never had another issue. They were very pleasant.

mildred b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAURA C.  |  First Impressions 
Rating:
5.0

We were please with the service here.

Efrain C.  |  Overall Experience 
Rating:
4.0

Cool facility

keith t.  |  Overall Experience 
Rating:
4.0

The staff is nice and helpful but they seem tired or over worked or just hate their jobs.

Megan M.  |  Overall Experience 
Rating:
3.0

Forced me to buy a special kind of lock on top which is garbage.

Jeremy S.  |  Overall Experience 
Rating:
5.0

Helped us in a difficult move—Thanks!

DAVID P.  |  Overall Experience 
Rating:
1.0

When I went to pick up my things there were roaches in my dresser drawers. When I informed staff he was not supportive and stated he couldn’t control what people brought in.

Ciera P.  |  Overall Experience 
Rating:
5.0

Very clean and easy access to my storage

Jennifer M.  |  Overall Experience 
Rating:
5.0

I moved from an outdoor unit at another facility to an indoor one here! Climate control, temperature control, electronic security plus my lock. Clean inside and out, what more could you want?

James Y.  |  Overall Experience 
Rating:
3.0

Roaches everywhere.

corey r.  |  Overall Experience 
Rating:
5.0

The gentleman who rented me the stirage was very kind. Rhe facility was always clean. I think the access hoyrs shoyld be til 9pm daily.

Nicole R.  |  Overall Experience 
Rating:
4.0

thank you to the staff

frank b.  |  Overall Experience 
Rating:
1.0

Me rentaron un truck sin aire acondicionado,fatal servició

Zenaida H.  |  First Impressions 
Rating:
5.0

Andrew was clear and helpful. He explained everything to me and was very nice. The place is clean and looked good.

Megan M.  |  First Impressions 
Rating:
5.0

Just what we needed.

Paul h.  |  Overall Experience 
Rating:
5.0

Thank you for your service

Davante S.  |  Overall Experience 
Rating:
2.0

My stuff was roach infested and I did not have roaches before I moved it there.

Marquitis C.  |  Overall Experience 
Rating:
3.0

Computer system in office was very slow. Customer service at location was very unprofessional. There was only ever 1 person working. That person was spread way too thin. Water leaked into our unit.

Michelle C.  |  Overall Experience 
Rating:
5.0

Very satisfied customer

Patricia B.  |  Overall Experience 
Rating:
4.0

In the 5 years I have been a customer here both Jazz and Mckaela have done an excellent job. James also does a 5 star job of keeping the facility in presentable condition.

Michael D.  |  Overall Experience 
Rating:
1.0

Horrible customer service

chris b.  |  Overall Experience 
Rating:
1.0

Horrible customer service

chris b.  |  Overall Experience 
Rating:
2.0

Cashier was very short and inpatient

Brianna P.  |  Reservation 
Rating:
5.0

Terrific facility. I interfaced with 3 staff members at different times, both at check-in, check-out and during my stay, and all were friendly, efficient and very helpful. Thanks.

Edward S.  |  Overall Experience 
Rating:
4.0

Only complaint I have is the smell still lurking on the 2nd floor.

Antero B.  |  Reservation 
Rating:
4.0

Person that checked us in was patient, helpful and thorough. Thanks

Edward S.  |  Reservation 
Rating:
3.0

I was treated real badly after my service and got the runaround it was so sad it's terrible when people know moving is stressful and they do nothing to help but make things worse

Latiesha N. J.  |  Overall Experience 
Rating:
5.0

The facilities are beautiful and clean. The service needs to be worked on at both locations in Irondequoit

maria d.  |  Reservation 
Rating:
5.0

Great service. The employees explained clearly explained contracts and are very easy to deal with.

sonie b.  |  Reservation 
Rating:
5.0

They need an extra person fior help. Mostly everything was clean and everyone was very nice

Atha F.  |  Overall Experience 
Rating:
4.0

Pleasant people and place I will send again

lynn Y.  |  Reservation 
Rating:
2.0

The staff were rude and nasty not all of them but most of them no customer service experience at all

Dorothy S.  |  Overall Experience 
Rating:
5.0

The lady I spoke to on the phone was very helpful and accommodating.

Sandy W.  |  Reservation 
Rating:
5.0

My apologies, I didn’t properly close out my storage due to personal reasons. Excellent overall!

Lysandra B.  |  Overall Experience 
Rating:
5.0

Thank you for an extremely stress-free and professional experience!

Tyler C.  |  Overall Experience 
Rating:
5.0

Great folks who were so helpful with our move

James M.  |  Overall Experience 
Rating:
4.0

We needed an “in-between” solution for larger home items while we remodeled. Your storage units were close to home, and very convenient.

Brad S.  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. Even my fellow co-customers were friendly and helpful. The facility was clean, dry, and convenient.

allyn t.  |  Overall Experience 
No reviews have been submitted for this location.

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