Customer Reviews for U-Haul Moving & Storage of West Lancaster

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Lancaster

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Damontre W. on

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Great staff work on the waiting time between customers

Candace P. on

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Customer did not leave a comment.

Jimmie M. on

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Lisa C. on

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A-1 service

Walter T. on

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Make sure strap fastener and release mechanisms function properly and explain them to the customer

Charles B. on

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Sergio R. on

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Great customer service

Kathi T. on

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Excellent customer service. Truck was much easier to drive than anticipated. Thank you.

Charles C. on

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George H. on

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Sandra R. on

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A little more help with the check the vehicle app

Jeremy W. on

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Service was great

Edward F. on

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have more people at your counter to handle the flow of customers on a Sunday morning. Long line stretched almost out the door and only two customer service people at the counter. I had a reservation and should have a line for those that had reservations to make it quicker to check out the equipment.

Nick B. on

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Annessa A. on

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Tajuan N. on

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Nothing The Cutie with the lip ring was very helpful.

Lewis W. on

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Demetrius M. on

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This was one of the best uhauls I've been to. Keep it up

Anthony M. on

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Well not to happy with the first time around. I had called storage solutions u haul. She was helpful she didnt have my truck that I needed so she helped me find another one close by. Which was AAA stor-stuff RV& storage another uhaul dealer. When I got there everything was good tell we went and tried turning the truck on. It didn’t turn on. A cording to the person working he said they get there gas Siphon all the time. Than he went on to inform that I would have to go look elsewhere!! At this point I already wasted two hours. So I went to avenue J cause I always see that they have in stock. People there friendly. So I ended up getting a truck luckily. In the middle of me moving the truck wouldn’t start. So I called road side Asstiant. To start it off I could barely understand her... took awhile to finally get someone over but than tells me she will call me back In 15 to 30 to tell me the eta..?? remind you that this was around 10:30 at night. So I was like never mind I will get Uber and have them take Me to get my truck so I can come back and jump the truck so I ended up doing that!!! No longer than 10mi. It was the certain situations that made this not easy. Ended up paying for more miles cause I had to go to a further place. Certain places need to know about there trucks they have, especially when it’s a big company like U-haul..

William B. on

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Danielle G. on

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The staff was great and extremely helpful.

Richard Y. on

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No One was in store to get a rental truck for a long period of time.

WENDY M. on

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janet r. on

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Jay(?) individual who showed us where are unit was located did not know where it was at; therefore, we got a nice tour of the area! Told us not necessary to check in each time, especially during hour

David S. on

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Customers will alway's come because you're the BEST IN THE BUSINESS!!!

seven M. on

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Everything was great!!

JULIO T. on

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Need to be more friendly and helpful with customers, as moving isn't a daily task for regular people.

Ronald O. on

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The computer process at check-in and for routine purchases seems unnecessarily lengthy and time consuming contributing to long lines and waiting.

Pamela W. on

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Charles C. on

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Nothing EVERYONE AT THIS LOCATION WAS ALWAYS VERY HELPFUL AND EXTREMELY HELPFUL

Cristian G. on

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Employee was there waiting before they opened, checked me in quickly. No time wasted. Nice customer service when arriving. Two thumbs up!

Tara L. on

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Anitrica C. on

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When I called Customer service about the issue I was having they were by all means GREAT! The actual place where I rented my car was terrible. The guy that checked me in when I returned truck was horribly rude! He had bad customer service, He also tried to charge me xtra!? Thank gdness for the good customer service I received when I called.. You guys are awesome!But as far as U-Haul in Lancaster on 20th and ave J that guy was the worse!

GINA S. on

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Vilma R. on

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Kenneth K. on

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remberto M. on

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Ruben M. on

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I honestly have never had a better experience as far as customer service and or support, I will definitely use uhaul again and will always recommend you. Five stars*****

Douglas B. on

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Very affordable

Carla G. on

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U appreciate such kind,pleasant,efficient and caring service i received with uhaul and storage on west avenue J,services were done in a timely manner

Maxine O. on

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Storage unit was clean, it was too far from entrance, having those solely help us. But I am a elderly woman with a unsteady gait,"about having handicap units closer to the entrance". Thanks Maxine

Lezlie M. on

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Everyone was very helpful

Annika T. on

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great service

Micheal S. on

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A job well done for being a newly opened site!

Rolf B. on

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Great customer service from the manager to the staff. Very attentive to all questions with answers.

Diana A. on

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This place is disturbing and I can't believe the attitude of a few of the staff working here. I am 100% disappointed with the service and simply can't believe how some people are even working here.

joy m. on

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Very nice, very helpful

lydia ann l. on

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I was impressed with the staff at both Lancaster locations. I do not see that very often.

monica a. on

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The lack of communication or understanding of time or the availability to have access to unit was poor. Causing to pay for extra day of uhaul truck and extra storage unit.

anton k. on

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The only improvement i would suggest is some larger than 10 x 10 units. Other than that every thing worked out great

Joseph A. on

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Awesome Service!! These people were great!!

Julia A. on

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The staff was nice and helpful. The facility is still being transformed from a retail store, so it was kind of a mess, with lots of painting, & no signs on where anything was, or where to park.

john p. on

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Stored my uboxes at this facility while in between moves. Great decision.