Customer Reviews for U-Haul Moving & Storage of West Lancaster

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Lancaster

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Becky M.
Rating:

Customer did not leave a comment.

OSCAR B.
Rating:

Check the truck for tire pressure, alignment, and if the truck can travel long distance (round trip 600 miles). The staff though are great and very helpful.

Jared E.
Rating:

Customer did not leave a comment.

Shenikwa M.
Rating:

Customer did not leave a comment.

KIRK C.
Rating:

Customer did not leave a comment.

TIMOTHY M.
Rating:

Customer did not leave a comment.

TINA S.
Rating:

Customer did not leave a comment.

DAWN L.
Rating:

It rained the day I moved, it never occurred to me the truck I rented might leak but it did big time, all over my furniture. Everything was wet, an antique wood buffet, my sofa, desk, chair, boxes everything and when I informed the manager all she said was that the contract states that the truck is water resistant not water proof, no apologies nothing. She did refer me to the insurance company to file a claim if anything was damaged. I paid for a moving truck, one would assume it would with stand rain since it didn't I would have liked some kind of refund.

Keyona S.
Rating:

Was told mileage was unlimited one way. When went to return the truck to Bakersfield (drop off location) from Lancaster (pickup location) was charged an additional approximately $55 due to going over the mileage. I am highly upset at the misinformation provided and lack of customer service. I put in a claim/complaint (ref# 2931055) in which was denied. Due to lack of assistance and customer service, I will not use U-haul services again in the future. I have requested review of my claim/complaint by a manager!

SALVADOR R.
Rating:

Excellent customer service

John H.
Rating:

Customer did not leave a comment.

ANA A.
Rating:

Customer did not leave a comment.

MARK S.
Rating:

Customer did not leave a comment.

NARDA D.
Rating:

Air out cabs, lingering smoke!!!

Scott W.
Rating:

Customer did not leave a comment.

RICARDO T.
Rating:

The return link didn't work, kept saying I had no order

ALISHA M.
Rating:

Customer did not leave a comment.

Yolonda W.
Rating:

Need more agents.

RONALD M.
Rating:

Excellent customer service reasonable prices

Shawna C.
Rating:

Customer did not leave a comment.

Christopher T.
Rating:

Customer did not leave a comment.

SPENCER H.
Rating:

The way customers reserve their trucks is not efficient and downright ridiculous. In order to help future customers, it seems imperative to improve the reservation process. I made my reservation two weeks in advance, and the day before our move we were told we had to have a smaller truck and we couldn't pick it up until 2 hours later then originally promised. There needs to be better communication between the online reservations and the individual pickup locations. Absolutely ridiculous and unnecessary in this era of technology.

JOHN A.
Rating:

Customer did not leave a comment.

Lee S.
Rating:

Lots of issues> 1st of all the u-boxes were to be stored in home town Originally that is where they were stored, but because of their capacity issues they were moved to another town, with no notification. When it was time to transport them to our new location we were charged a rate that was $624 more than if they were shipped from home town, which is where we lived and originally stored the U-boxes. It wasn't our decision to move the boxes to the other town. It took me several hours over multiple days of making phone calls to get the issue straightened out and the credit issued.

Dejon O.
Rating:

Customer did not leave a comment.

FRANCISCO V.
Rating:

Customer did not leave a comment.

AGHAVARD G.
Rating:

Customer did not leave a comment.

WILDA K.
Rating:

The staff was amazingly friendly and helpful! They took care of my needs and requests. Plus just so helpful about service! The young lady who runs that place had all the knowledge every one was asking her how to handle the computer information

DENNIS C.
Rating:

Customer did not leave a comment.

DANIELLE S.
Rating:

Chelsie was very accommodating and helpful! Amazing customer service

HENRY C.
Rating:

Customer did not leave a comment.

MONICA S.
Rating:

This is the best location I've ever dealt with.... they are super helpful and accommodating.

DANIELLE Y.
Rating:

Customer did not leave a comment.

donald A.
Rating:

Customer did not leave a comment.

JAMES T.
Rating:

Customer did not leave a comment.

Mayeli P.
Rating:

Had a reservation but uhaul wasn't there when I got there. Staff was extremely nice tho.

CECILIA P.
Rating:

My experience with Uhaul has always been very good, this time people showed up late because they worked late ( so you can't complain, any help is always good especially when you are moving and they are getting off of work early in the morning ) , then a lock wAs placed on my new storage unit, to where I couldn't take my stuff in. It was like everything was stopping me from bringing the truck back on time , but I still made it. I had to additional helpers in the end, which made it really nice. So I met two new people from coming to Uhaul. ..... And UHaul, did allow me to extend my time, To accomplish my move. Thank you

ROBERT S.
Rating:

The person who helped me was the same person on the rental and return and she was just awesome.

DENISE V.
Rating:

From start to finish it was actually pleasurable experience, the girl who originally helped me was very knowledgeable and she even check the size of the truck for me to make sure that my product would fit in it. How sweet is that. And when I came back the guy came out immediately and checked over the truck to make sure everything was good and I had a great experience thank you very very much for your time and your help.👏🙌

Joseph B.
Rating:

The gentleman at the counter when I arrived at 10:00 seemed to be off. A couple in front of me asked the gentleman if he had any moving vans available, all he said was NO he gave no apology or “ I'm sorry we don't have anything available “ didn't even look at them just looking at the computer. The gentleman was very cold to me. I've been in customer service for 28 years and I can't stand seeing this kind of service. At my job we fire people who treat others like that. Thanks Joe When I return the truck that was a different story I was expecting the same treatment, boy was I wrong the young man treated me I was his friend you can tell he enjoyed his job. Thanks Joe

Michael J. | Overall Experience |
Rating:

I was nervous about getting a storage unit but the security measures are great! They could have been explained a little better but it’s nothing you can’t figure out in a minute or two. The staff is fast, friendly, and professional. I would not hesitate to use this storage facility again and will recommend it to anyone I know who needs it. Thank you!

Christian W.
Rating:

Customer did not leave a comment.

DEMARIS R.
Rating:

I had problems with the trailer and called the number and they never helped me, I only rented it for 2 days and I only used it for 3 or 4 hours and they wanted to charge me for not delivering it on time

MAX P.
Rating:

Customer did not leave a comment.

Stacy P.
Rating:

Customer did not leave a comment.

DANNY J.
Rating:

Customer did not leave a comment.

YOHAN B.
Rating:

I was charged the right amount and received paper receipt. The next day they took more money from my card on file and sent me a new receipt with higher amount. I lost trust on UHAUL...calling today and waited for 30 minutes until the person who answer the call at Lancaster location hung up on me as I was introducing myself. Don't loose a customer by cheating on few dollars.

HENRY M.
Rating:

no comment

MONICA S.
Rating:

The manager, Vanessa, is awesome !! So helpful. Ana has helped us before with our Ubox and she is awesome too !! This location has truly made our not fun relocation so easy. Would recommend...... Uboxes are sooo helpful.

Kathleen M C.
Rating:

Customer did not leave a comment.

Jeannie T.
Rating:

Customer did not leave a comment.

GERALD L.
Rating:

easy rental expirence.

Alexandra R. | Online Move In |
Rating:

Over charged! Hidden fees! If I wasn't rushed out of my home I would have found a different place!

Frederick W.
Rating:

excellent

ROBERT W.
Rating:

Customer did not leave a comment.

KELLY T.
Rating:

Customer did not leave a comment.

DANIEL R.
Rating:

Customer did not leave a comment.

DONALD F.
Rating:

Excellent service

REBEKAH B.
Rating:

Was not told about text to check equipment so by the time I saw the text I had already left with the equipment. Also all but one of the employees seemed like they didn't even want to be there. No smiles no nothing. Also make sure if your going to have 3 people working have 3 plexi glasses as the person helping us didn't have the protection the others did

LORI M.
Rating:

Customer did not leave a comment.

TERRY R.
Rating:

Customer did not leave a comment.

KIM G.
Rating:

I called before I took back the truck, who ever answered was not polite and acted like I should know how to return the truck, if I would have known that I wouldn't have called. They need more professionalism in that store.

ROLAND P.
Rating:

Customer did not leave a comment.

BRINISHA P. | Overall Experience |
Rating:

Customer did not leave a comment.

JACQUELINE J.
Rating:

Make sure if the customer wants to pay in cash instead of using their card. they deduct the right amount. The last time they took at least $13.00 extra.

marquessa F.
Rating:

Customer did not leave a comment.

GREGORY C.
Rating:

Great experience.

LON B.
Rating:

Customer did not leave a comment.

daniel M.
Rating:

Customer did not leave a comment.

Neil D. | Overall Experience |
Rating:

Customer did not leave a comment.

WILLIAM B.
Rating:

Van was mostly clean but the inside of the windshield was filthy. Hard the see at night and with the sun on it.

LON B.
Rating:

Make sure that all the lights on your truck works! The front right headlight was out!

William C.
Rating:

Customer did not leave a comment.

JOSEFINA G.
Rating:

The truck smelled like cigarette.

Benjie L.
Rating:

Customer did not leave a comment.

CARLOS S.
Rating:

Very nice service , Thanks so much! Very satisfied.

Curtis B.
Rating:

Customer did not leave a comment.

KAYANA W.
Rating:

Nothing the staff was friendly and helpful 🙂

HEATHER R.
Rating:

Equipment was clean but the brakes went out on me making it a unsafe and unpleasant experience.

DAVID E.
Rating:

Folks were VERY helpful - could not have asked for more. I appreciated all the assistance for what was a fairly small rental.

AARON P.
Rating:

Customer did not leave a comment.

Stephen S.
Rating:

See above comments .

Jessica C.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Customer did not leave a comment.

RAYZHONE D.
Rating:

Customer did not leave a comment.

DAVID E.
Rating:

The service was excellent, however inside the trailer was not swept out.

NARDA D.
Rating:

Unsure but the trucks smelling like Marijuana smoke is unacceptable. It was an unpleasant move.

hani K.
Rating:

Customer did not leave a comment.

Steven O.
Rating:

Very nice and friendly pleased with the service was very speedy

JOSE H.
Rating:

Great location. Safe

DAWN F.
Rating:

Customer did not leave a comment.

David G.
Rating:

Customer did not leave a comment.

Monica B.
Rating:

Very hard working ladies in early morning.

Tonya S. | Overall Experience |
Rating:

Customer did not leave a comment.

katie J.
Rating:

I had reserved a 26 foot truck for a 4 bedroom house 4 to 5 days before I needed it. But when I went to pick it up, they didn't have any 26 footers left. I didn't get a call or email saying that the truck that I reserved wasn't available. I was very upset and frustrated, I had to move that day. The stuff really did not care, at all. The lady told me that all they had was a 20 footer. I told her that if I wanted anything smaller then a 26, then I would of booked it. I needed the 26 footer. She looked at me blank faced and said that it's only 6 feet difference. I had no choice but to take it. I had to do three trips 50 miles each way. I will never go to this location again, I will try everything else before I ever use your company again, any where.

MANVEL K.
Rating:

Customer did not leave a comment.

ROSALIND R.
Rating:

Great team; thank you!

DAVID N.
Rating:

Customer did not leave a comment.

LETICIA C.
Rating:

lower prices on mileage used .75cents a mile

Lisa P.
Rating:

Broken appliance dolly, truck not in best condition, have to look around lot for truck instead of having it ready or in a pick up location.

Ibrahim A.
Rating:

Customer did not leave a comment.

Laquila M.
Rating:

I very satisfied with my experience with U-haul it very simple and quick to rent for a short time but still nice clean pickup trucks, and nice location on the west side of lancaster ca, thank you for great customer service with a hidden smile under a 😷😊thanks U-haul

SALVADOR G.
Rating:

I went to the address they told me and They didn't have my truck. They should call to report changes

ABRAHAM C.
Rating:

Everything was ok

KENT A.
Rating:

They have great service Thank You so much Basta Law Firm

Debra B. | Overall Experience |
Rating:

I had no problems there , sometimes I just felt scared going alone , because anyone could enter the building, There was never an attendant anywhere to watch ,,,

anna l. | First Impressions |
Rating:

I LOVE THIS PLACE. GREAT STAFF. VERY ACCOMMODATING. HUGE SPACE. CLEAN. DUST FREE. INDOORS. CLIMATE CONTROLLED. WELL LIT. EASY ACCESS. CONVENIENCE HOURS. ALL NECESSARY SUPPLIES AVAILABLE. NO WORRIES ABOUT MY ART WORK MELTING OR UPHOLSTERY FABRICS OR MATTRESSES GETTING IRRETRIEVABLY DUSTY,

Dorian F. | Overall Experience |
Rating:

Customer did not leave a comment.

Amy B. | Overall Experience |
Rating:

I paid for a temperature controlled environment to protect my pictures, videos, and keepsakes. More than three times I came to the storage to get something and found the temperature well over 90. I contacted the office the first time and they said the manager was on the way and would take care of it. I came again a few days later 90+ degrees, and again a week later, over 90 degrees. Waste of money.

RYAN N. | First Impressions |
Rating:

I made a reservation over a month ago. When I showed up they rented out my unit and were not able to help other than offering two deprecate units in completely different locations at $60 more a month. Poor management.

Michael J. | First Impressions |
Rating:

Customer did not leave a comment.

Christine G. | Overall Experience |
Rating:

Really enjoyed it hate leaving. Will hopefully store stuff with uhaul again. Although I will never rent a truck, car hauler or trailer from Uhaul I am having the worst experience with it. And no care I n the world for feelings of a Army Veteran battling PTSD with severe anxiety. If anything they are making it worse.

Vilmarys C. | First Impressions |
Rating:

Customer did not leave a comment.

Danny S. | Overall Experience |
Rating:

Customer did not leave a comment.

Michelle D. | First Impressions |
Rating:

Customer did not leave a comment.

michael t. | First Impressions |
Rating:

Customer did not leave a comment.

michael t. | Overall Experience |
Rating:

Busy place but well staffed and straight forward!

VAIKAKALA H. | First Impressions |
Rating:

Customer did not leave a comment.

NANCY K. | First Impressions |
Rating:

The staff and the facilities were above exceptional for my use. My only negative feedback is that I would hope you could staff more associates to be checking people through the line. I had a medical emergency with my mother and for the first time in my life had to express to the other customers in line I needed to be served right away and get my 91 year old mother to her sr appt. several actually said I had no problem with you going next and I thanked all of them for allowing me to do so. The employee was fast and just perfect getting me all fixed up with rental of truck dolly and on my way. So grateful for your services available.

Erick E. | Online Move In |
Rating:

Customer did not leave a comment.

TIFFANY B. | First Impressions |
Rating:

Customer did not leave a comment.

Robert O. | Online Move In |
Rating:

The process from beginning to move in was extremely simple and very convenient for myself and my busy schedule.

john j. | Overall Experience |
Rating:

Customer did not leave a comment.

Kathi T. | Overall Experience |
Rating:

Customer did not leave a comment.

maria a. | First Impressions |
Rating:

I enjoyed the staff, pretty oriented and very professional... walked me throughput the whole process. 👍

sheree r. | Overall Experience |
Rating:

Thank you U-Haul for your service, my experience was excellent and I will recommend because of the excellent service I had.. I had other rental before and it was not clean as this site on West Ave J thanks again Mrs S. Richard

Joseph B. | Overall Experience |
Rating:

Everything and.everybody was great.thank you u-haul....

Neil D. | First Impressions |
Rating:

Customer did not leave a comment.

KIMBERLY B. | Overall Experience |
Rating:

Customer did not leave a comment.

Lezlie M. | Overall Experience |
Rating:

Customer did not leave a comment.

Mikki M. | Online Move In |
Rating:

The staff is always very kind, friendly, and knowledgeable.

Dorian F. | First Impressions |
Rating:

Vanessa made it very easy and always provides outstanding customer service.

Chris W. | Overall Experience |
Rating:

Customer did not leave a comment.

Michele P. | First Impressions |
Rating:

Customer did not leave a comment.

Jennika K. | First Impressions |
Rating:

Customer did not leave a comment.

Donald P. | First Impressions |
Rating:

Customer did not leave a comment.

Juan D. | First Impressions |
Rating:

Customer did not leave a comment.

Armando H. | First Impressions |
Rating:

My representative JR was very helpful!! I will definitely recommend friends and family!!

shauna c. | First Impressions |
Rating:

Thank u for being patient with me. Was extremely tired n exhausted.

Sabrina R. | Overall Experience |
Rating:

I could never get a hold of anyone in the office. I have ledt several messages with the manager for my account and she never called back. Not dealing with uhaul anymore.

Fernadno H. | Overall Experience |
Rating:

No comments

Dan K. | First Impressions |
Rating:

U-Haul has a very knowledgeable and courteous staff thank you U-Haul

Peggy W. | First Impressions |
Rating:

Everyone there was so nice and helpful...and made our move during the holidays less stressful...

Cheryl B. | First Impressions |
Rating:

Everyone was very friendly and helpful!

Narda D. | Overall Experience |
Rating:

Great experience

Dean M. | First Impressions |
Rating:

The swipe card didn't work, the keypad didn't work. Yesterday I went to load items in storage and I wasn't even in the system. The swipe card works now but the alarm on the unit (1230)still goes off.

Jimmie M. | First Impressions |
Rating:

Good customer service.

Tracy K. | First Impressions |
Rating:

Made me buy one of there locks when on line it says you could bring your own ! I was given the impression the first month was free on line when I got there I was told no you have to rent a truck to

Christine G. | First Impressions |
Rating:

Only problem I had was not informed at time of reservation of U-haul and trailer that I would not be able to use ramp. other than that all was great.

Najah O. | First Impressions |
Rating:

Setting everything up was easy & fast. When it came time for me to enter my unit at 8:30pm I was denied entry when I called the manager she wasn't at all helpful or apologetic for the inconvenience.

Melissa V. | Overall Experience |
Rating:

Will Definitely be using them if ever needed in the future! Already recommended some friends their way.

Danielle G. | First Impressions |
Rating:

The staff was great and extremely helpful.

janet r. | First Impressions |
Rating:

Jay(?) individual who showed us where are unit was located did not know where it was at; therefore, we got a nice tour of the area! Told us not necessary to check in each time, especially during hour

Ruben M. | Overall Experience |
Rating:

I honestly have never had a better experience as far as customer service and or support, I will definitely use uhaul again and will always recommend you. Five stars*****

Douglas B. | Overall Experience |
Rating:

Very affordable

Carla G. | First Impressions |
Rating:

U appreciate such kind,pleasant,efficient and caring service i received with uhaul and storage on west avenue J,services were done in a timely manner

Maxine O. | First Impressions |
Rating:

Storage unit was clean, it was too far from entrance, having those solely help us. But I am a elderly woman with a unsteady gait,"about having handicap units closer to the entrance". Thanks Maxine

Lezlie M. | First Impressions |
Rating:

Everyone was very helpful

Annika T. | Overall Experience |
Rating:

great service

Micheal S. | Overall Experience |
Rating:

A job well done for being a newly opened site!

Rolf B. | First Impressions |
Rating:

Great customer service from the manager to the staff. Very attentive to all questions with answers.

Diana A. | First Impressions |
Rating:

This place is disturbing and I can't believe the attitude of a few of the staff working here. I am 100% disappointed with the service and simply can't believe how some people are even working here.

joy m. | First Impressions |
Rating:

Very nice, very helpful

lydia ann l. | First Impressions |
Rating:

I was impressed with the staff at both Lancaster locations. I do not see that very often.

monica a. | First Impressions |
Rating:

The lack of communication or understanding of time or the availability to have access to unit was poor. Causing to pay for extra day of uhaul truck and extra storage unit.

anton k. | First Impressions |
Rating:

The only improvement i would suggest is some larger than 10 x 10 units. Other than that every thing worked out great

Joseph A. | First Impressions |
Rating:

Awesome Service!! These people were great!!

Julia A. | Overall Experience |
Rating:

The staff was nice and helpful. The facility is still being transformed from a retail store, so it was kind of a mess, with lots of painting, & no signs on where anything was, or where to park.

john p. | Overall Experience |
Rating:

Stored my uboxes at this facility while in between moves. Great decision.

No reviews have been submitted for this location.

Back
To Top