Customer Reviews for U-Haul Moving & Storage of West Lancaster

1,878 reviews

1810 W Av J   Lancaster, CA 93534

(661) 949-9846

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(661) 949-9846

1810 W Av J
Lancaster, CA 93534

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good

TRUNG L. 
Rating:
5.0

Everything and everyone was great!

MIRIAM B. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Good service.

JULIO M. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Miguel E. 
Rating:
5.0

Customer did not leave a comment.

EDGAR R. 
Rating:
5.0

U hAUL IN LANCASTER HAS EXCELLENT VEHICLES, AND GREAT CUSTOMER SERVICE!

BRUCE S. 
Rating:
3.0

Some employees didn't seem to know much of anything when asked questions. Definitely more irritating than helpful.

CHARLES M. 
Rating:
4.0

Needed truck, the Rosamond outlet was open per Net when checked Friday and made on-line reservation, then Saturday it was no-show, and use of web site for ALL of U-haul was terrible. Younger son, who lives by on-line, was having too much trouble. We needed truck. I thought of this AVE J spot. But had too much trouble using web site to find them. So opted to just drove there. Worked around in person their reservations to find truck available. Had us out door in 10 minutes. Truck fuel was EMPTY, so first stop was gas. At very high gas prices, filled truck about 1/2 (16 gallons). Finished our run, maybe 45 miles, returned truck. Still had 1/2 tank, good economy, but $60 lost gas, next renter gets bargain. Drop off was smooth. So, desperately needed truck, they took care of us. We overspent gas, but it was an emergency. I would definitely recommend and visit again if needed. People just nice. Felt like this was a business, not a hobby.

RODNEY B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
2.0

ignition key would not turn--told to giggle it-recipe for being stuck somewhere-got a differnt truck; taking pictures of my license-should have explained first--how did I know it wasn't personal--challenged it was then explained; cold and indiffent attitude by staff , the reservation was wrong from what I asked for and quoted; temporary seat cover rolled up under you-- uncomfortable;

ERVIN W. 
Rating:
5.0

Keep up the good work.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

MARISA L.  |  Overall Experience 
Rating:
4.0

The back of the truck could've been cleaner , had a lot of dust n dirt debris .

STEVE H. 
Rating:
5.0

Customer did not leave a comment.

BECKY O. 
Rating:
3.0

Give truck with full tank, pull truck up for customer rather than customer going to find the truck

AIMEE S. 
Rating:
5.0

Stay the same

TERRELL K. 
Rating:
5.0

Trailer worked great

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN W. 
Rating:
5.0

Staff there were extremely helpful and accommodating. Refreshing to see that especially these days when good customer service is almost impossible to find

Erick S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

MITTIE H. 
Rating:
4.0

Pickup and return customer to and from home, some time customer can't get some one too

AL G. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
2.0

The truck tailgate was easily derailed. Truck ran really rough, and was past due for an oil change.

James M. 
Rating:
2.0

This location is fine but uhaul as whole it a big problem and I won't be using them again

John Edward III R. 
Rating:
5.0

Customer did not leave a comment.

JAYDA O. 
Rating:
5.0

(1) My family received several emails regarding the lock not being on the unit properly but we each live hour and a half to two hours away; having no recourse with a situation like that was stressful because of the protection of our things. (2) The area was ALWAYS clean and very well lit!

Gwendolyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP P. 
Rating:
5.0

Excellent service stuff really nice I will definitely be back

MAURICIO S. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE G. 
Rating:
5.0

Customer did not leave a comment.

AMEE R. 
Rating:
1.0

Customer service rep did not know how to complete the order snd had a I don't care attitude

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

EMILY C. 
Rating:
5.0

Above and beyond customer service. The place is soo clean.

debbie w.  |  First Impressions 
Rating:
1.0

I not happy with uhal bias by accident I put more gas in the truck. And they told e that it was fault for

HERMILA A. 
Rating:
5.0

Customer did not leave a comment.

rob w.  |  First Impressions 
Rating:
3.0

I was told by the representative that the UHaul truck I rented was not a one way and that I would have to return it to the same location. She said there were no available one-way trucks in the Antelope Valley. This was very inconvenient. I moved from Lancaster, Ca to Thousand Palms, 140 miles one way. I was charged $1.09 per mile, and had to drive the truck twice the distance than I had planned to because I wasn't allowed to drop the truck off at a UHaul place near Thousand Palms, plus spent $170 in gas and an extra 3 hours out of my day to drive the truck back to Lancaster from Palm Desert. Also, the truck was dirty on the outside, with med caked on the fenders and the fan didn't work properly for the AC. I rated it Yes because the inside was clean. I would recommend the location to a friend mainly because it's conveniently located. Overall, I was pretty disappointed.

Julia C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
1.0

Employees need more training

Zabeth S. 
Rating:
5.0

Reduce the number of tiny obscure sites here in Lancaster

GARY H. 
Rating:
5.0

Team Fast And Friendly Customer Service,Thank You So Much Guys !!!

JOELITO N.  |  Overall Experience 
Rating:
5.0

truck was dirty, needed wash, truck was terrible, bad transmission , should be tested after previous rental

VINCENT P. 
Rating:
5.0

Customer did not leave a comment.

Leslie R.  |  Overall Experience 
Rating:
2.0

Be more customer-service friendly. I had an issue with the app (another story for another survey) and was pretty much told to log on/off again. It still didn't work and I therefore ignored it. Also, when I book a dolly, I expect to have a dolly. I do not expect to be told when I arrive that there are no more dollies. If I book one, I expect to have one. Period. Not sure why this is an issue.

BRIAN R. 
Rating:
2.0

Long line and not enough employees.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Jose H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jose h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN B. 
Rating:
3.0

Customer did not leave a comment.

Lee R. 
Rating:
5.0

Great customer service. Very friendly and made sure everything went well. A+++

ADAM S. 
Rating:
5.0

Customer service is top notch, courteous, knowledgeable, and timely.

DONALD W. 
Rating:
1.0

The lock was stuck held up my move

Brenda B. 
Rating:
5.0

Super easy process. Fast and friendly customer service.

SHONTAE J. 
Rating:
5.0

Customer did not leave a comment.

JOE A.  |  Overall Experience 
Rating:
5.0

Awsome customer Service,You Get In You Get Out Quickly Just Like That Team Fast And Friendly.Thank You Guys !!!

JOELITO N. 
Rating:
5.0

I'm haven't received the copy of the bill yet

TOMAS M. 
Rating:
5.0

the service was great but sadly they did not look over the trailer...it was missing safety chains to hold the car down..and we did have to replace two tires on the trip ..I think these places need to check tires better because we did have one blow out and when the road side guy showed up he did bring two tires and good thing as we checked the other front tire is was already coming apart so he did fix it as well...so maybe better checks at the dealers?? other then that it was nice..

David C. 
Rating:
1.0

Treat customer with better service

Gilberto V. 
Rating:
5.0

Customer did not leave a comment.

LIJESH J. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
4.0

The person on the phone should tell you everything I needed to rent the unit. 3 names, addresses and phone numbers. I didn’t need that much information to rent the truck.

michael c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sebe F. 
Rating:
5.0

Customer did not leave a comment.

SOGHOMON A. 
Rating:
1.0

Customer did not leave a comment.

Tracy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damaris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Everything was great.

CHRISTINE A. 
Rating:
5.0

Service and helpfulness was top notch, great over there!

MARK K. 
Rating:
5.0

This is not an issue with the pick up or drop off location but my original pick up location was Long Beach and they didn't have it and they they sent me to Westminster and they didn't have it they I finally got to pico which had it. I think they need to improve communication

Mitchell R. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

KEATON H. 
Rating:
4.0

Unfortunately the homeless found the rear of the unit unlocked and must of spent the night in the back of the unit. Leaving behind his cigarettes / lighter and remaining box lunch, wasn't bad but wasn't clean nor was there a knock on the back of the unit.

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIEN G. 
Rating:
5.0

Customer did not leave a comment.

Annette G.  |  Overall Experience 
Rating:
5.0

The best service

OSCAR L. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE G. 
Rating:
4.0

Customer did not leave a comment.

Lori N. 
Rating:
4.0

Local same day rental and return should be more cost effective than the 24 hour rental rate.

JOHN G. 
Rating:
5.0

The office is very helpful Michael Was awesome very friendly very professional. And I would like to think everybody has a Lancaster U-Haul on Avenue J for being awesome

YOLANDA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
4.0

Make sure all Trucks are Washed

ROOSEVELT P. 
Rating:
5.0

Everybody was professional and kind

BENJAMIN M. 
Rating:
3.0

The truck was not clean. It had unmarked damage prior to pickup.and the previous renter has been smoking weed in the truck so you couldn't drive with the windows up. I only drove 4 miles total and when I pulled up to return it and hour later the young lady who checked me in could still smell it.

LUVICTORIA F. 
Rating:
5.0

Although the equipment was low miles the truck exterior showed slight signs of wear and tear with several scrapes / gouges in the passenger side box van. The truck was fine for in town but seem to have a definite wandering problem driving (loose front end).

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

spic and span van man!

JOSHUA R. 
Rating:
4.0

Customer did not leave a comment.

SCOTT F. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO S. 
Rating:
3.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Nothing everyone was very helpful and friendly

Adrienne M. 
Rating:
3.0

Everything was good until I loaded the car and found Lt rear tire only had 28psi in it couldn't find air in 3 places used my portable pump only could get it up to 40psi return person at Uhaul wasn't concerned

MARTIN E. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
3.0

Customer did not leave a comment.

RODNEY W. 
Rating:
5.0

Customer did not leave a comment.

CARMELO J. 
Rating:
5.0

I WAS VERY PLEASED WITH EVERYTHING! THANK YOU MIKE

KIM B. 
Rating:
5.0

They were spot on keep up the good work

ROBIN S. 
Rating:
5.0

Employee working up front was kind and informative and helped with all questions and well quick . Would recommend to a friend .

JOYCE M. 
Rating:
5.0

The service was prompt and professional when I picked the truck up and when I returned it

WILLIAM H. 
Rating:
1.0

As par for the course, Uhaul has again jacked up every plan I had scheduled for moving. I scheduled a solid week prior to pick up and the day before I was to take off of work & travel 5 hours to pick up the truck, you called to say that not only did you NOT have the size truck I needed, but what you did have was not available until 10 1/2 hrs later. Mind you I already had movers scheduled for my loading and unloading. I had rented a car from NCal to SCal to pick it up, had to BEG the movers to reschedule for that evening and then of course we couldn't even get all my stuff in the truck because it WAS NOT THE SIZE I ORDERED! Because I already had movers scheduled to unload me at 9am the following morning, I had to drive through the night to make that schedule, I got home at 3:30 am back up at 8 to make that schedule work. So needless to say, I have to rent another flipping truck, take time off of work again to pick up the rest of my stuff because this company is incompetent. Never again. I will use another company going forward, I will NEVER use UHaul again. And if you look under Yelp for Uhaul in Henderson NV, you'll find my last horrendous experience with Uhaul. And they do not care if you waste your money or are inconvenienced in the least little bit. Guy at Uhaul flippantly said… “I hope it all fits” . Unbelievable.

Deanna C. 
Rating:
1.0

I was charged more miles that we have agreed on. The inside of the cab had a very estrogen smell of marijuana I had to clean up my self

MARIO L. 
Rating:
5.0

Customer did not leave a comment.

MELODY E. 
Rating:
4.0

Customer did not leave a comment.

JOE T. 
Rating:
5.0

Very professional and prompt staff. Will definitely recommend to others. Thank you.

JULIO R. 
Rating:
5.0

The team does their best. They're on top of it every time I use this location. Keep up the good work and thank you for making some of my most stressful days as little easier and brighter.

Troy H. 
Rating:
5.0

Mike was exceptionally helpful through my stay.

KAREN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAYRA P. 
Rating:
4.0

Me encantaría que estuviera disponible el acceso las 24 hr para descargar y cargar out . Muchas veces las personas no tienen tiempo en el día por el horario de trabajo . Es todo gracias 🤩

MARISA L.  |  First Impressions 
Rating:
4.0

Temperature very hot inside during the summer. Witnessed over 100 degrees on a few occasions.

Michael R.  |  Overall Experience 
Rating:
5.0

I love the staff attitude and the place is clean and neat and the way it’s set up is awesome and the price range are the best.

Jasmin C.  |  First Impressions 
Rating:
3.0

My only issue is that when reservations are made online they should be accurate. I went into the location expecting to have my storage and it wasn't available....I have moved from another state and this would be a bad situation once the movers arrived.

Kandice j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jill M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tolona A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan O.  |  First Impressions 
Rating:
5.0

The manger Vanessa is great.. Very friendly and professional, always has a smile on her face although I cant see it, she but sounds happy...Weird but true.

Seana M.  |  Online Move In 
Rating:
3.0

I tried to rent a space in person the day before booking this space online. The person I spoke to at the rental office told me there were no spaces available and could not tell me when spaces might become available. He was rude and extremely unhelpful, which led me to complete the transaction online. The other staff members I dealt with at this facility were very helpful though, especially Jessica.

Jeremy P.  |  Online Move In 
Rating:
5.0

Person who helped in front office was great!!

MARSHALL Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN W.  |  First Impressions 
Rating:
5.0

Michael was very friendly and helped me with renting a storage unit. He went above and beyond and made the experience, a pleasant one!

Adam H.  |  First Impressions 
Rating:
3.0

The young man that took care of me was very rude he really treated me like he didn't wonna work very unedself splintery. He didn't really try to be a nice person.hickies on his neck horrible. Hat turned backwards.we waited for awhile in line im handicap. He said he was in the back in the sun. While nobody was getting any help.it was sad. But i like your store so ill just deal with it.thank you.

Aleasia J.  |  First Impressions 
Rating:
5.0

Exceptional service

Annexis T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KAWANNA M.  |  First Impressions 
Rating:
5.0

Love the people, they were so nice and helpful!! Am excited about this place!!!

JUANIS K.  |  First Impressions 
Rating:
5.0

Extremely helpful friendly staff!

GREGORY F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nita S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W.  |  First Impressions 
Rating:
4.0

There was no lock had to go to the office. The customer service reps were very helpful I had trouble getting in with the passcode. They gave me a card and that works but then I lost my card and had trouble with the passcode. So the passcode must not be any good I found my card in the car thank you.

Gail R.  |  Online Move In 
Rating:
4.0

Uneven rolling areas with cart causes stack movement, also mattress storage should be away from cart path sometimes have to move around a large mattress sliding out from whence it came . Clean storage unit, thank you .

Robert M.  |  First Impressions 
Rating:
3.0

Hours of operation should be extended 1-hour(8pm PST). The security system only allows the small door to open when the key gets swiped making it inconvenient to get big furniture through. Or at least making so that the double doors are useable after 7pm PST and you just have to swipe the card to get in.

Elio C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stacie s.  |  First Impressions 
Rating:
5.0

Excellent service and very clean spaces!

TERRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERICKA C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

NICHOL W.  |  First Impressions 
Rating:
5.0

I found my experience with U Haul expedient , convenient, and satisfying. I would recommend this business to my family and friends Thanks !

David G.  |  First Impressions 
Rating:
5.0

Thanks to yourself and your staff. Easy rent and return experience.

richard a.  |  First Impressions 
Rating:
5.0

Fransico was very helpful we really appreciated all his help he went above and beyond to help us all the staff here are really great

JASON G.  |  First Impressions 
Rating:
3.0

Over charged! Hidden fees! If I wasn't rushed out of my home I would have found a different place!

Alexandra R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VAIKAKALA H.  |  First Impressions 
Rating:
5.0

The staff and the facilities were above exceptional for my use. My only negative feedback is that I would hope you could staff more associates to be checking people through the line. I had a medical emergency with my mother and for the first time in my life had to express to the other customers in line I needed to be served right away and get my 91 year old mother to her sr appt. several actually said I had no problem with you going next and I thanked all of them for allowing me to do so. The employee was fast and just perfect getting me all fixed up with rental of truck dolly and on my way. So grateful for your services available.

NANCY K.  |  First Impressions 
Rating:
5.0

The process from beginning to move in was extremely simple and very convenient for myself and my busy schedule.

Robert O.  |  Online Move In 
Rating:
5.0

I enjoyed the staff, pretty oriented and very professional... walked me throughput the whole process. 👍

maria a.  |  First Impressions 
Rating:
5.0

The staff is always very kind, friendly, and knowledgeable.

Mikki M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juan D.  |  First Impressions 
Rating:
5.0

My representative JR was very helpful!! I will definitely recommend friends and family!!

Armando H.  |  First Impressions 
Rating:
5.0

Everyone there was so nice and helpful...and made our move during the holidays less stressful...

Peggy W.  |  First Impressions 
Rating:
2.0

Made me buy one of there locks when on line it says you could bring your own ! I was given the impression the first month was free on line when I got there I was told no you have to rent a truck to

Tracy K.  |  First Impressions 
Rating:
1.0

Setting everything up was easy & fast. When it came time for me to enter my unit at 8:30pm I was denied entry when I called the manager she wasn't at all helpful or apologetic for the inconvenience.

Najah O.  |  First Impressions 
Rating:
5.0

The staff was great and extremely helpful.

Danielle G.  |  First Impressions 
Rating:
5.0

Great customer service from the manager to the staff. Very attentive to all questions with answers.

Rolf B.  |  First Impressions 
Rating:
4.0

I was impressed with the staff at both Lancaster locations. I do not see that very often.

lydia ann l.  |  First Impressions 
No reviews have been submitted for this location.

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