Customer Reviews for U-Haul Moving & Storage of West McKinney

8,053 reviews

10061 W University Dr   McKinney, TX 75071
(1 mile West of Custer on Southside of Hwy 380)

(972) 548-1699

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 548-1699

10061 W University Dr
McKinney, TX 75071
(1 mile West of Custer on Southside of Hwy 380)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The agent was knowledgeable, prompt and professional. I was in and out in a “jiffy“!.

Noel N. 
Rating:
3.0

Customer did not leave a comment.

rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Darrick W. 
Rating:
5.0

Customer did not leave a comment.

Claudia G. 
Rating:
5.0

Justin the manager is great. He has helped a lot and saved me a few bucks here and there as we traveled from Seattle to McKinney and then had a unit to boot. Well done team

Paul K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
1.0

Customer did not leave a comment.

Marquita H. 
Rating:
1.0

Person on counter was rude. At first he told me that cargo van is not available though I booked it online and one cargo van was outside. He tried to give it to someone else and when I told him that I have reserved it. In response he told me to lower my voice though I was politely asking. Anyways staff in this location need to show some professional attitude.

Siddiqui U. 
Rating:
1.0

Customer service was poor. I requested a furniture dolly and previously confirmed this earlier that week. When I arrived to check in, I was told that they didn't have any and this was not guaranteed but only a requested. This resulted in me trying to find one and I had a horrible time moving my belongings to a 5th floor apartment with out the requested equipment.

Draper B. 
Rating:
5.0

You all have your stuff together from the years previous, moving could not suck more but you made it suck way less by taking the hassle out of rental and return!

Jeffrey D. 
Rating:
3.0

Customer did not leave a comment.

Colleen P. 
Rating:
5.0

Customer did not leave a comment.

Marilyn P. 
Rating:
5.0

Customer did not leave a comment.

Logan T. 
Rating:
5.0

Outstanding service

Gregory G. 
Rating:
1.0

I put 7 gallons of gas in it because turning it in at a little over 1/4 of a tank like they told me and they charged me $60 for gas!

Virginia W. 
Rating:
4.0

The vehicle had unfixed damage including the mirror on the passenger side that made it difficult to drive especially when you are unable to clearly see out the back.

Tish L. 
Rating:
5.0

It seemed like there was a lot of young guys inside hanging out not doing much but there was a big guy and an older guy out in the back yard doing the work in the heat. The guys out back were awesome. Keep up the good work!!

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Travis W. 
Rating:
5.0

Convenient location.

willie W. 
Rating:
5.0

Efficient and friendly location!

Santos B. 
Rating:
5.0

Customer did not leave a comment.

Tucker L. 
Rating:
4.0

I was given a vehicle where the a/c did not work and had stalled on me within 3 miles of the pickup location. Front office was very nice but I was surprised that I was not compensated or given any type of discount.

Matt F. 
Rating:
2.0

1st Unit had the "Check Engine Light" on, was told it was fine. Demanded another vehicle. the 2nd Stated it Needed "Oil Change" had to take it anyway, Service people were not as professional as your other location on US-380 Prosper.

Terri W. 
Rating:
4.0

Customer did not leave a comment.

TOMMY T. 
Rating:
1.0

Terrible customer service, place smelled like b.o. and took over an hour to pick up and drop off a simple car trailer. Then got called 3 days after I returned the trailer to ask why I hadn't returned the trailer yet... 0/10

Anthony D. 
Rating:
3.0

We dropped off a 6x12' trailer Sunday 8/7/22 and got a call on Monday afternoon asking us why we hadn't brought back the trailer and when we would be bringing it back. When we dropped it off the young man said we didn't need to go inside for anything and he didn't need any info from us to check the trailer in. I just assumed you guys scanned a tracking code or something then since you didn't need any info from me. It's a little stressful to think we could have been responsible for “lost equipment” since someone else dropped the ball here. Other than this experience we've always had good luck with uhaul. Thank you

Kelly C. 
Rating:
4.0

I dropped off the trailer they said I would get a email receipt in 30 minutes I never received one so I checked back with them later and no one had checked in the trailer I finally got a email receipt I could have been charged a late fee if I hadn't check back with them on the check in of the trailer

Lonnie M. 
Rating:
3.0

I don't recall the associate's name that I dealt with in the store, but I did not feel that she was service or solution oriented. I felt that my questions were a bother to her, and her responses were very vague. There was another associate that was very helpful, energetic and clearly solution oriented. When I called to ask about the process to return my truck on Sunday, Liz answered (and I suspect she may have been the individual I had dealt with when picking up the rental). I was driving towards the store a few minutes before 5:00 pm and new I would not make it before they closed. I asked what the process was to turn the vehicle in after hours. Liz asked "did you receive the rental agreement?". I had received it, but after a long weekend of packing, driving to Kansas, unloading and driving back in less than 48 hours, I couldn't locate the piece of paper with the instructions. She then told me I should have an email with the instructions. So, when I arrived at the location, I had to search through my emails to find the instructions. I felt that it would have been very simple for her to offer just a few simple suggestions rather than just referring me back to my email and the documents. Even if she had just said where to park, and that once I locate the email, there will be a video that will take me through the after hours process step by step. I might refer someone to this location, and I might rent another vehicle from this location, but I will avoid the unhelpful associate and seek the super friendly, enthusiastic young lade with the red hair.

MaryAnn K. 
Rating:
4.0

I had to get a 2nd truck because I was traveling 1 way 1200 miles and the gas gauge in the 1st was broke and the cabs were dirty in both. Other than that all was ok.

Cathy C. 
Rating:
5.0

The trailer had multiple areas of damage that I had to point out. Once I left I was concerned about the axles with the amount of squeaking popping and rattling that I heard driving down the road.

Cameron R. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
1.0

Two truck reservations in one week. 1st - A 20-foot truck that was dirty, the steering wheel lose, and local customer service extremely rude, and unprofessional. 2nd - Exchanged for a 26-foot truck, also dirty. I never received what I ordered (blankets, and three different dollies). Customer service, again, was rude and incoherent, through the phone and in person.

Rodrigo P. 
Rating:
5.0

I always receive great service at this Uhaul!

JOSE T. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

All was excellent. Manager was awesome and very helpful

Carlos H. 
Rating:
5.0

All good

Carlos H. 
Rating:
1.0

It should be explained that the cost of the truck is not for 24 hours but a designated rental period. I was charged twice w/in 24 hrs. That's horrible customer service!

William H. 
Rating:
4.0

Customer did not leave a comment.

CLAY S. 
Rating:
1.0

Filthy smell in truck lights non working resulting in extra days rental

Orlando J. 
Rating:
5.0

Helpful staff even with making changes to reservation, was super smooth!

David A. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
1.0

On Friday, August 4, 2022, at approximately 10:23pm I experienced a flat tire in Pauls Valley, OK in route to my destination of Stillwater, OK. just off 1-35 and was forced to pull off the highway into a parking lot at a gas station. I immediately referred to my Uhaul Rental Contract and notified UHAUL Emergency Roadside Assistance, only to receive a voicemail indicating I had reached Uhaul Roadside Assitance and if it was a real emergency to hang up and call 911. If not, to leave my name and number and contract number and a representative would call me back within 30 minutes. So I began waiting for the UHAUL Roadside Assistance to return my call after exceeding the 30 minute wait time for someone to call me back I was promised. I called back the Roadside Assistance to get an update on my situation. After calling back 3-4 times I finally received a call from a very nice young lady whom took all my information and assured me they were working on securing a vendor to assists me and provide the necessary service for my tire so that I could continue to my final destination. and she indicated to me at that time she was working on trying to contact a vendor who could come provide me some assistance. It was now approaching Midnight and stores were closing and traffic was becoming less and less. At this point, I began to get very concerned and increasingly anxious because I also had my (3) large dogs that were with me on this move began vomiting in the backseat of my SUV because of the heat and lack of air and being stranded for hours in my vehicle. My poor parents whom I called back when this situation started were so patient and also trying to call on their end to help me and my dogs get some help. phone with me the whole time trying to Obviously, I became very concerned and upset that this situation had now become and EMERGENCY and dangerous for myself, my dogs and my vehicle. So, I decided after waiting now for almost-5 hours, with still NO SIGN OR HELP from UHAUL EMERGENCY ROADSIDE ASSISTANCE, I decided to take matters into my own hands and NO LONGER WAIT ON THE "EMERGENCY ROADSIDE ASSISTANCE" promised to me, per the UHAUL CONTRACT I signed that day in the event of an emergency. I called them back and asked if it would be possible to travel down the street 2.1 miles from where I was waiting for the Uhaul Roadside Assistance. located at 101 N. Ash Street in Pauls Valley, ok and if I could get permission to find the same trailer and do the repair myself on a trailer that was in their parking lot. To me that was the most reasonable and practical solution that would not add any additional danger or harm to anyone, due to the time of night at this point it was approaching 2:30am. The Uhaul Roadside Representative indicated to me she could not "approve" something like that until she was given approval on her end. So she said she was notating my account of my request so that all the information was up to date. I still had no ROADSIDE ASSISTANCE, in fact ever time I called them back to get an update they still said they were still trying to find a vendor to come help me, but they were having NO luck with ANYONE. I even went as far as to contact the local police and ask for assistance, unfortunately they too were unable to provide any help to me. I called ROADSIDE ASSISTANCE back and asked them if it would be possible to go the nearest UHAUL dealer which just happen to be 1 1/2 down the road located at 101 N. Ash Street Pauls Valley, Ok.? So, I went to the Uhaul down the street to the Uhaul Dealer located on 101 N. Ash Street and performed the repair myself using my tools and equipment. After I completed the repair on the tire, I gathered my tools and equipment, cleaan up the area where I performed the tire changes and made my way to Stillwater,Ok. FINALLY, at 4:30am I was HOME !!! I was grateful I made it home safely, along with my (3) dogs. I unpacked my trailer and cleaned it up and drove to the drop off location Bobbie D's 2601 W. 6th Street Stillwater. Per my conversation earlier today with Jackie Jones the Store Manager at the Mckinney location because the original contract had my return location listed as Edmond, Ok. I called to make the change prior to dropping it off. However, was unable to change the Return location noted on the original contract so Bobbie D's Uhaul in Stillwater, Ok charged me an additional $27 for returning my trailer to a different location than what was noted on the original contract. I am so disappointed in the POOR virtually NO CUSTOMER SERVICE I did received or lack there of from UHAUL Roadside Assistance.and NO ROADSIDE ASSISTANCE we experienced and am very unsatisfied. I am requesting a FULL REFUND and reimbursement for the TOTAL UHAUL Equipment Rental charges, in addition to the two additional charges, I incurred on my debit card for gasoline. Per my conversation with Ms. Jackie Jones Store Manager at Uhaul Moving & Storage of West Mckinney located at 10061 W.University Dr. Mckinney, Tx. 75071 (972) 548-1699 I have attached all (4) receipts for Refund and Reimbursement that she has approved. (1) Uhaul Equipment Rental Receipt for $215.60, (2) Bobbie D's Receipt for Additional Charge for Change in Drop off Location $27.90, (3) 7-11 Store 33119 Frisco, Tx Receipt for Authorized Transaction for Gasoline in the amount of $65.27 (8/4/22) prior to traveling to Destination. (4) 8/5/22 2:32am Sunoco #01812402 Authorized transaction for Gasoline in Pauls Valley, OK 73075. $37.70 TOTAL CHARGES : $346.47 Please feel free to contact me on my cell phone at 972-955-1368, for any additional information you may require from me at this time. Thank You. Yvonne Harvey 1505 Roxboro Lane Mckinney, Tx 75071. Contract #26063924 August 4, 2022. My husband and I have rented from this location for several years and want to remain a HAPPY RETURNING UHAUL CUSTOMER, so I would appreciate your immediate attention to this matter!! This was a 24 hour process and day for us...LONG NIGHT. Pray it never happens again

Yvonne H. 
Rating:
5.0

Staff did a great job of getting me and out quickly!

Maurice L. 
Rating:
4.0

This store was great, very clean and friendly staff and was taken care of quickly on my first stop there. When I returned the truck 2 days later, I think everyone must have taken a break at the same time as I could not find anyone. A few minutes later the whole crew appeared and I was taken care of like the first time, very quick.

Leonard B. 
Rating:
5.0

Customer did not leave a comment.

Markus D. 
Rating:
2.0

depending on who you get, some staff not the friendliest. the lady at the counter wasn't overly friendly and seemed like it was a chore to try and help me out, either that or she wanted to go to lunch, i dont know but her mgr was very friendly in talking with me. so unlike pods, uhaul couldn't deliver to my new subdivision for some reason, so they delivered to this location and i had to come here to unload my uhaul container. i went to the back to go and unload the container and it was not outside. now i'm starting to get mad. person that brought out my container wasn't the friendliest person either. i don't need to be lectured just because i walked around looking for my container as i didnt hear her when she said she still had to get my container. i thought it was one of the 3 set outside already. this was not a good experience with the uhaul container. pickup and load was good. delivery and unload was bad. next time i will just pay more $ for pods, that was a more seamless and way better experience.

Carlo H. 
Rating:
3.0

It would be good to have someone outside to help with pickup and drop off of trucks during business hours.

Paisley M. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
4.0

Customer did not leave a comment.

Derrick T.  |  Overall Experience 
Rating:
5.0

Amazing manager. Really knows his stuff and how to work with people.

Brian D. 
Rating:
5.0

I have use this location many times an have not been disappointed.

marquise T. 
Rating:
5.0

Good

Niranjan Reddy P. 
Rating:
5.0

Customer did not leave a comment.

Thad P. 
Rating:
5.0

This location has improved since I started renting a storage unit last fall. The staff was plentiful, nice and helpful. I was dropping a trailer , picking up a truck and closing out my storage unit so I needed a bit more help and everything went very well. Thank you

Virginia S. 
Rating:
3.0

Location closed at drop off. Key drop hard to find. Limited parking. Charged me an extra day and insurance even though I turned the truck in on the drop off day.

Ryan E. 
Rating:
5.0

Good

Niranjan Reddy P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
1.0

The staff seemed frazzeld and overwhelmed as I stood in line for 30 minutes. Finally got to the van and the mileage on the contract was under the actual mileage. The online tool froze up while trying to fill out the info. I asked one of the people outside what to do and they said take a picture and resolve it when I return it. When I returned the van I asked about the mileage and they said go inside to get assistance then they sent me back outside as they said they could not fix the mileage. When ack outside and finally got it resolved. After all that I am now dealing with double billing and charges on my card for what I have no idea. Worst experience with uhaul ever.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

HUGH O. 
Rating:
5.0

Brooke was very helpful and super cute too!

Ben J. 
Rating:
3.0

This location was not the nearest and again, I was required to drive to the location of your choosing and pay for the additional gas to return them. The staff was inexperienced or just hired and did not know how to utilize the computer systems so there was a long line and the slow service created a long line of customers,

Phil H. 
Rating:
3.0

Customer did not leave a comment.

Zekiel J. 
Rating:
5.0

Customer did not leave a comment.

James H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mitch S. 
Rating:
4.0

Customer did not leave a comment.

MARVIN H. 
Rating:
3.0

Vehicle was unclean

Suresh G. 
Rating:
1.0

Total cluster checking in. Took an hour to pick up the van. New(?) manager is abrasive......lacks a little refinement.

Simon L. 
Rating:
4.0

After hours return. There was not enough spots to drop off auto transport trailer so I had to park it in front of another trailer.

Von S. 
Rating:
5.0

Great customer service. Very professional and helpful.

Kelleigh H. 
Rating:
4.0

Customer did not leave a comment.

Vibrance P.  |  Overall Experience 
Rating:
1.0

Truck cabin is dirty and not clean it smells and the truck condition is not good

Rohith V. 
Rating:
5.0

Great service

Chase C. 
Rating:
5.0

The lady who checked me out was very helpful.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
4.0

Customer did not leave a comment.

Aminah H. 
Rating:
4.0

Customer did not leave a comment.

Aminah H. 
Rating:
1.0

My reservation was at 10am. I walked inside at 10:01am. I stand up and wait for 40 minutes before I got served. Then I stand up and waited for another 40 minutes while being served. Literally ridiculous. And to add, the RV they booked me for was not even available and was not in the back. I had to wait even longer for them to give me another one. A big dark guy was doing a good job though. The staff wasn't bad. They just were moving extremely slow and it was honestly draining and overbearing. I was there for a total of 1 hour and 30 minutes to pick up a 12x6 RV.

Lorenzo M. 
Rating:
3.0

Crazy busy with minimal entry ftom very busy highway

Richard W. 
Rating:
5.0

Justin Has a GREAT HEART!!! He TRULY Cares About Serving the Public, Community, and Families!!!

Vickie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
3.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

Darnelle P. 
Rating:
5.0

Customer did not leave a comment.

KAY B. 
Rating:
2.0

Equipment was less than empty on gas and not ideal for picking up. I returned with a half tank and received no discount for that

RYAN H. 
Rating:
5.0

Maybe a little more instructions on operating the truck.

anthony D. 
Rating:
5.0

Justin is AMAZING and ALWAYS Goes Over and Beyond for the Clients/Families!!!

Ethel R. L.  |  Overall Experience 
Rating:
5.0

Signage was good as to where and how to return the truck. Upon arrival a young man was there to assist. It was excellent service. Then I accidentally left my car keys in the truck and I was called about that. When I arrived the gentleman recognized me and brought the keys to me. Really liked the service here.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Awesome manager. Very helpful and attentive.

LEEDONNA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Very professional and everyone was ready to help! This has been the best experience I've EVER had with uhaul!

Brian C. 
Rating:
5.0

Location is a little cluttered. Requires a sharp u-turn is approaching from the east.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Dana F. 
Rating:
5.0

Staff was friendly. Pickup and drop-off were both super smooth.

Jared E. 
Rating:
5.0

Troy was very helpful and knowledgable

Paul K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRUCE I. 
Rating:
5.0

My favorite u-haul location.

James W. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
5.0

Great customer service. 5 Stars

Yardan G. 
Rating:
4.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

Customer did not leave a comment.

Bridgett T. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

New truck; very pleased with everything associated with the service.

Ron A. 
Rating:
5.0

Customer did not leave a comment.

Dan T. 
Rating:
4.0

Only one attenuate trying to help up to 10 customers in line. Took way too long.

Emilio V. 
Rating:
3.0

Guy who was helping me left in the middle to go attend something else which I thought was very disrespectful. If you helping someone you should finish with that person first before attending an issue. He just left and then asked his colleague to help me. Colleague did not know anything and kept calling him to ask.

Tatenda M. 
Rating:
5.0

This location’s staff is very friendly and quick with the check in and out process

Frank M.  |  Overall Experience 
Rating:
5.0

Justin was awesome - very helpful, very knowledgeable, friendly, and calm in the face of angry customers (not me, but someone else who came in while I was there). He manages the facility and employees very professionally and was a real pleasure to deal with during a very stressful and complicated week.

Katlyn W.  |  Online Move In 
Rating:
5.0

The staff and service was exceptional. The two men who helped me were accommodating to our needs and made the whole process as smooth as possible.

Mary T.  |  First Impressions 
Rating:
1.0

Untold countless hours on hold to resolve an issue that should have never been an issue.

John D.  |  Overall Experience 
Rating:
1.0

Worst experience of any I have ever had with a storage facility. Roach infestation, water damage to my contents. They never did anything they said they would. They called for payment after I was completely moved out. Never any qualified staff on sight. . Absolutely horrible experience. They have been telling me that their insurance company would be calling me about the damages. Never happened.

Karen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  First Impressions 
Rating:
5.0

The space was very clean and there was a lock inside, unopened, for my use which was a very nice surprise!

THERESA J.  |  First Impressions 
Rating:
4.0

Will seemed new on the job but he was friendly, and not afraid to ask for assistance from his supervisor Troy. All were helpful. Kirk was very nice as well

Sharyn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenneth G.  |  Overall Experience 
Rating:
5.0

Preston’s service to us was Awesome! He was kind and considerate of us! He and my dad had great conversations. We Will use him again! Christine C.

Christine C.  |  First Impressions 
Rating:
5.0

The person That took care of me was very knowledgeable and incredibly friendly.

DANIEL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holli R.  |  Overall Experience 
Rating:
2.0

I was told I’d get my first month free and then was charged 150 dollars. Not happy about the false advertisement.

NICHOLAS W.  |  Online Move In 
Rating:
5.0

Thank you Justin!!!! You’re the best!!!

Maile D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICKIE H.  |  Overall Experience 
Rating:
5.0

Troy was beyond excellent. He made the whole experience very professional!!

billy t.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Very helpful employees and very king and polite

Chris K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura W.  |  First Impressions 
Rating:
1.0

Unit not available. Mark was rude “sorry the system glitched.” Then he assured me I could have my MOVERS go to Plano and I’d get the same space I had reserved. Got there, they don’t even have a 10x20 unit, let alone an outside access. Never again. I was afraid I’d miss my daughter’s doctorate graduation because of Uhaul. North Plano saved you.

PAULA S.  |  First Impressions 
Rating:
5.0

Staff is very friendly and accommodating. Very satisfied with the overall experience.

dan r.  |  Overall Experience 
Rating:
5.0

In the time of need your facility was both very convenient and economical. Staff was very helpful and the process to both get set up and pay was very convenient. Thank you for a pleasant experience, Mike

mike t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEWAYNE W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica R.  |  Overall Experience 
Rating:
5.0

All the gentlemen working at the W McKinney location were so helpful!!! Quick , professional and made our our experience easy!

Darla M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

adrian h.  |  Overall Experience 
Rating:
5.0

It would be nice to be able to continue moving into the unit without the alarm going off every time I open the door.

Theresa J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fletcher S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorothy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre W.  |  Overall Experience 
Rating:
5.0

Thank you for the stellar customer service!!

Randi E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrel P.  |  Overall Experience 
Rating:
5.0

Great service. Very professional.

Mark N.  |  First Impressions 
Rating:
1.0

Worst service ever at this facility. Misinformed about early move out pro rating of monthly fees. That is stealing when misinformed and it cost me more money if I had been properly informed I would have moved out last month. If you really care someone would call me to get this properly handled with a pro rated refund as I was informed by your employee on site. Brian McGann 214-998-9898

BRIAN M.  |  Overall Experience 
Rating:
5.0

The storage unit we had needs a light to see through the entire unit. It was too dark. The carts were great to have, and plenty of them. The general manager, Taylor, was excellent to work with and made things right after a national Uhaul support person gave the wrong information that cost us an extra $145.

Stan Gail G.  |  Overall Experience 
Rating:
5.0

I can’t remember the customer service representative name but her customer service was excellent.

DEWAYNE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geoffrey T.  |  First Impressions 
Rating:
5.0

Store owner / manager in from Phoenix had great customer service.

Thomas P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyra H.  |  First Impressions 
Rating:
5.0

Very professional and very helpful

James Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCUS HENRY B.  |  First Impressions 
Rating:
5.0

MCKINNEY LOCATION IS THE BEST EVER!!! I’m middle aged so clearly I’ve been all over the county…..

Jessica D.  |  Overall Experience 
Rating:
5.0

Everything went smoothly

Steven M.  |  First Impressions 
Rating:
1.0

Service okay. But to have my card ran again for an additional day is bs. I picked uhaul up at 1150a I should have had till that time next day to bring back, and for those reasons, I certainly will not recommend anyone use uhaul. Unless you wanna be bamboozled out of extra funds

Ronetta G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darleen f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

Taylor is a unique talent at this location. She is very helpful and goes out of way to understand the customer and help him/her out. Setting Fantastic example for others on her team. Keep up the great work Taylor. Will come back to UHaul at this location because of your professionalism and courtesy! You should get promoted!

Rohit S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERALD Y.  |  Overall Experience 
Rating:
3.0

The staff are just not responsive to customers and don't follow through. I again had to wait 15 minutes for your staff to stop chatting in your parking to close my storage unit account. Then after requesting to close the account i was told they would need to inspect the unit and then send me an email. None of this occurred. It was luke they were busy, only one other person was getting a trailer. And the parking lot sucks.

Tony F.  |  Overall Experience 
Rating:
1.0

Waiting in he faculty for over 1 hour just to be waited on only to find the unit reserved was not available. Horrible inconvenience for planned cross country move.

BRIAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE G.  |  First Impressions 
Rating:
3.0

Everything was great except the wait time to be helped, the store seemed understaffed and the LOS seemed slow and difficult. Shouldn’t have to wait 30-45 minutes to buy a couple boxes!

john h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NED B.  |  First Impressions 
Rating:
4.0

Taylor was very nice and I appreciated her showing me where my unit was. The process to lease a unit was easy. Thanks

VICTORIA T.  |  First Impressions 
Rating:
5.0

Great location, great staff, great facility! I highly recommend them. They made it easy for me when I was in a rush moving here. So grateful.

Pamela P.  |  First Impressions 
Rating:
3.0

On a few occasions that looks was in this particular facility l felt like the team lacked awareness customers other than the ones they were serving at that moment., A quick customer acknowledgement in the midst of a busy day will be greatly appreciated. Thank you

Kelvin M.  |  Overall Experience 
Rating:
5.0

Taylor, the manager, was professional, helpful, took charge, made things easy and was easy to work with. She turned what could have been a bad situation into a great experience.

Fletcher S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan C.  |  First Impressions 
Rating:
5.0

Clean, dry and easy access. I did have one problem with U-Haul trucks parking in front of unit but as soon as I notified them about issue they did not block entry to unit. Would recommend.

Linda L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNY N.  |  Overall Experience 
Rating:
5.0

Thanks to the wonderful staff and manager for their kindness and understanding. I was very BLESSED to be treated so respectfully!!!

CLEA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELORIS B.  |  Overall Experience 
Rating:
5.0

This was a wonderful business. We moved to TX from out of state and we highly recommend this location for your storage needs.

Mario A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thornton T.  |  Overall Experience 
Rating:
5.0

Professional staff and great facility. Would use them again if needed.

gary s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monsurat A.  |  Overall Experience 
Rating:
3.0

Need to get my man Troy and Brandi some help.

Bryson D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R.  |  First Impressions 
Rating:
5.0

Employees at the location were very helpful. Brandi helped us find the unit we needed and provided useful information regarding our check-in and what to expect moving forward. She also, made the truck drop-off seamless.

John B.  |  First Impressions 
Rating:
2.0

Staff was not professional. He rushed the entire transaction. Anytime I would ask a question he would cut me off by answering the question before I could even finish saying it (sometimes he provided the wrong answer because he wouldn’t wait to hear my entire question before answering). He was eating his lunch right in front of me as I was trying to get information about my uhaul (normally I wouldn’t mind this but this guy was eating mozzarella sticks so he was stretching the cheese out of his mouth while speaking to me. Just very unprofessional). While walking me to my storage unit he was moving quickly. At one point he turned two corners and I didn’t know where he went because he was walking so far ahead of me. After we arrived at my storage unit, he opened the door for me then wished me a nice day and walked off. I would have appreciated if he would have asked if I had any questions about the unit (which I did) or offered to walk me back to the front of the storage building because the place was a maze. I had to figure out how to get out on my own since he left immediately after opening the door. I rated 2 stars because the worker was able to complete my reservation without any issues so he at least did that part well.

Asia C.  |  First Impressions 
Rating:
4.0

Very few places to park. Most parking spaces filled with U-Haul trucks or trailers. Also, tricky to turn into coming from McKinney.

CAROL S.  |  Overall Experience 
Rating: