Customer Reviews for U-Haul Moving & Storage of West McKinney

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West McKinney

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Alvin R. on

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Craig L. on

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Great staff and good equipment, I use this location quite often.

Gordon B. on

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Alexander A. on

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The service provider Jacob was very enthusiastic about his work. Although I already knew U-Haul truck rental procedures, he explained it as if I never knew it. He did great.

Thomas G. on

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James C. on

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Margaret S. on

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Harold T. on

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Drop off was super easy at the location I was directed to. Couldn't have been easier. Again, I had to travel 19 miles one way, passing several local "neighborhood " U-Haul locations to get there. Doesn't make sense.

Amber S. on

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The truck should be ready to go as we arrive with our scheduled time. We are waiting for the truck to get pulled up and checking in and out on the phone might need to be updated to make the process easier. Overall everyone is nice.

Timothy M. on

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the process of picking up the truck was too slow.

Elizabeth C. on

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Don't like having to check in after hours but that's no been deal. Great staff

John M. on

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Nothing, everyone is professional and helpful.

Thiago F. on

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Price was too high. I can get a penske at home depot for $20 for 75min. I paid a whooping $75 + gas to move a couch. Never again.

Larry S. on

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Neill F. on

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James G. on

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Arthur H. on

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Nothing. Great service!!!

James M. on

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This location used to be above average, however many of the last few times I’ve rented I’ve used mobile check in, this is the third time in the last few months where the truck is not where it’s supposed to be and I have to wait in line, usually a long line, to get someone to go pull it up from the back. This time I had to do the same. When they pulled up I noticed a tire was quite low so I asked them to check it and fill it up please. They did, and I might add everyone here is very nice. The actual truck was terrible. The air conditioner sporadically worked it was on initially then stop blowing cold air, then blow cold for few minutes then off for 15-20 minutes. Also, when you pushed the brakes for an extended stop when loaded the brake light came on and would beep until you turned off the truck and turned it on again...this happened at least 10 times. Very disappointed.

FRANK L. on

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Tyler M. on

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Deldric W. on

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Bruce W. on

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Mark R. on

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More desk attendance. They did great. But more customers than over all help. Great for business. But ling lines.

Jean-gardais M. on

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My expectations have been exceeded!

Vincent T. on

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Kevin was Stellar; helpful and friendly. The worker that set us up in the truck couldn't have cared less about our experience. Also, the truck ran pretty rough, like it had a miss or something.

Mary G. on

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Great customer service & everyone was polite. Both the store and the truck were we maintained and clean.

Sharon A. on

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Sandra B. on

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cassius p. on

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Outstanding service!

Rick M. on

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after having an awful experience at Uhaul Frisco Prosper this location solved my problem in a very short time and in a very professional manner. I spent over 4 hours at Frisco Prosper to have hitch installed and at the end of the day I had them remove hitch and left facility. I went to other location to cancel trailer that was on order and explained situation. THey installed hitch, lighting and hooked up trailer in under 1.5 hours on a busy saturday. Michael was working counter and hitch install and did an excellant and professsional job. I hope i get to review the other location!

Jason Y. on

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Guys in shop were awesome.

Thomas B. on

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Michael P. on

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Kayla M. on

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Brian and Shelby were awesome! They were totally understanding when we told them we accidentally scraped the top of the truck. They appreciated us and in turn we gladly appreciated them. It was a wonderful experience and I will get UHAUL again. Thanks Brian and Shelby!

Audrey L. on

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We had a great experience with this location! Bryan was awesome and super helpful!

GORDON H. on

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freda H. on

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Brad C. on

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It was raining and windy when I dropped off the truck. I was not given any documentation on the drop off. I was charged an extra days charge, even though I turned in the truck a day early. I turned in my truck with a full tank of gas, even though it only had to be turned in with 5/8 full. Not very happy about being charged for an extra day!

Darren S. on

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Darren D. on

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I’ve used this location 4 times in the last 6 weeks. Every time I’ve had excellent customer service. Very nice employees.

Norma D. on

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Jesus F. on

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The truck had heat shooting out from under the dash straight into the gas pedal, searing my right foot within 10 minutes of driving. I had to use my left foot to operate the gas, using my shoe to block as much heat as possible.

Ann S. on

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James W. on

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John H. on

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janice s. on

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Adella R. on

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Was given the wrong trailer but Jacob took care of it and got us the flat bed open trailer we had requested. This young man has always been great and courteous in all our recent visits.

John C. on

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Andromeda F. on

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Actually have the supplemental packing materials in the truck as promised. Remove trash from cab.

MELANIE G. on

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Thomas M. on

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Joe B. on

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Michael D. on

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frank g. on

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Pleasant service people.

libby z. on

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There are several U-HAUL facilities that are closer to my house, but the University Ave. location is worth going a bit out of my way! Everyone we encountered was courteous and professional. Their prices for packing materials is better than anyone else’s. Awesome!

LONGFEI Z. on

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bob f. on

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Aaron D. on

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robert e. on

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Waiting room. To messy!! General MGR. Great Service...

ryan w. on

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Not a thing. You guys were awesome. Very friendly, quick and extremely wonderful service. I will continue to use you for all my moving needs.

Gary K. on

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Brian Bradley (I think that was the manager on duties name) was extremely helpful and customer focused. There was a problem with my reservation, but Brian went above and beyond to fix it. I will use this location every time I rent Uhaul in North dallas just because of Brian.

Samantha J. on

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I didn't receive the 2 dolly's that I asked for so moving was a little difficult for me. And when I returned the truck I informed the guy inside and the lady outside when they checked me out. She said she took the charges off but when I received my receipt it still was on there!! So I am little upset that not only did I receive items I needed, I told people I didn't receive it and was still charged. Also the chat response was so long, and you cant get through the phone number the wait time was 20 min! Crazy. And the chat time was about 10-15 min wait before you got a response.

Emily D. on

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Seems the demand is higher than what is available, you need another full uhaul in the McKinney area. It was slammed busy but the team never broke and provided great service to everyone there including me. The manager Kevin was amazing! And always kept a smile on his face.

Rebeca H. on

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👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍 THANK YOU

Anthony G. on

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Make sure the mileage are accurate , truck and system match

Deborah F. on

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The mileage on the truck, while it matched the paperwork, it did not match reality. The tank was 3/4 full, even though the paperwork said it was a full tank. I spent time on the phone today to try to explain this. I ended up having to pay 78 extra dollars when I returned the U-Haul truck. I am waiting to hear from the manager. You can contact me later and see if I can give a better rating to this experience.

Satin F. on

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The manager that was working was fantastic & so helpful!!

Michael D. on

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The moving service I reserved and received via the uHaual website were not good. The were careless with our furniture and packed this horribly. Three pieces of wood furniture were crushed in the drive, everything shifted and crushed the items. A wall shelving unit, a metal filing cabinet, an office desk, and 2 lamps were destroyed beyond use.

Scott S. on

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Very easy return which was appreciated!

Robert M. on

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Victoria H. on

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Paul T. on

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The service guys were friendly enough. There was a difficult customer ahead of me that made me upset but it wasn't the employees' fault. I will say that the layout of the location is less than desirable and I didn't like having to negotiate the entire location trying to get the trailer out.

John B. on

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Jimmy E. on

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Hectorluis O. on

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Joseph V. on

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Mark R. on

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Nathan K. on

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Great service! Great people! No nonsense! Just what I needed.

JEFFREY R. on

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Original order was for the Frisco/prosper location and they didn’t have my trailer available so they canceled the reservation #23005773 and booked me up the road to Mckinney contract #9121402 and Was told when I arrived they should have given me a credit for not having my equipment available for the time I booked it for. Lady was not nice at the counter in prosper and just pushed me off to another location and didn’t even apologize for my inconvenience. I willl not return to Frisco/ prosper location. Mckinney west location were awesome! I will return to them even though it’s 5 miles further.

Carl B. on

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Wow, what great service and very helpful

Cory C. on

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Brian did a fantastic job with everything I need. He has great customer service skills and also has the ability to manage multiple customer at a time. Thanks for all you help Brian.

Scott S. on

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Brian did an outstanding job. Was very professional.

John M. on

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Nothing, everything was perfect and the employees are very professional about their business.

Charles B. on

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Tameshia T. on

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Tarsha L. on

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Richard U. on

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Frank G. on

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The trailer was old and worn out. However, it was functional.

Jennifer F. on

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Online info was not complete. Lighting harness options were missing. The assumption was it was included since the option to add was not available. Found out after install it was incorrect. Hitch was installed under the bumper instead of through the bumper like it should. No warnings or Indo providwd ahead of time to let you know it would not be installed correctly through the bumper. So time wasted sitting waiting for the install. I have to go back to have it done the right way. AND I have to eat the install cost for the wrong one when UHAUL failed to disclose proper information so that the customer could choose the right option. Even when you go to the website, my make and model vehicle is shown with it CORRECTLY installed. Not how mine ended up being installed.

gary r. on

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Sharon W. on

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I have nothing but positive things to say about my overall experience from the day I picked the truck up to the day I dropped it off. Everyone at the Uhaul locations exceeded by expectations. Great team of professionals to work with. I will reccomend to all of my friends for sure.

Sharon W. on

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Everyone I met through Uhaul were professional, warm and inviting. It was a great experience working with the Uhaul family!

Sawichaya W. on

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Will P. on

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Richard K. on

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Keisha D. on

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Online scheduling is not aligned with staffing. Getting this hitch installed resulted in three trips to two different uhaul facilities, two calls to uhaul customer service, being charged twice, and being sold something I didn't order on the original contract. Very frustrated with uhaul, will NOT recommend.

kenneth f. on

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No need to improve

Nakesia P. on

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Brian Bradley was the only reason my day was saved!! He recognized that my reservation had been screwed up and that I was upset about it. I left the store with what I needed and I will only rent from this location again because of him. Thanks again Brian!!

George S. on

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Nice facility.

Adella R. on

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Extra help at front desk. Great service from Jacob in assisting with trailer!

Rhonda K. on

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The gentleman that helped us provided excellent customer service. Will definitely be back.

Ron Y. on

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The only issue I had was the dolly that comes with the truck was not properly secured and it came loose while driving the truck breaking the green seal strap. I did not use the dolly and the store did not change me for it just because it came loose.

Lisa H. on

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James B. on

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I had the best experience I have ever had dealing with U-haul today. Your representative Brian Bradley was fantastic, from the minute I walked in the store he was friendly, professional, outgoing and a true pleasure to do business with. When I returned the truck he met me outside to ask how everything went and again was a pleasure to work with. I have just moved to McKinney TX from the Chicago area and had planned to rent a storage locker at a place just down the street from my house but because of the level of service I received today from Brian, I'll rent the locker from his U-haul location. Well done! Best regards, Jim Bruner

Brett N. on

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SCOTTY B. on

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Charles V. on

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I appreciate all you guys do. In the future I would spec the trucks with USB so I can plug my cell phone in without having to use an adapter. The ford pickup I used did not have one.

Oliver B. on

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Way too expensive. For what I needed to do, I would have been better off renting a Minivan from Enterprise with unlimited mileage. I drove the Van for about 4 hours for a total of 100ish miles and paid $99. So, in the future I will be looking at an alternative to U-Haul. Thanks.

Harry K. on

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Christopher P. on

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The McKinney guys are efficient and professional. They got me checked into a storage unit quickly.

Christopher P. on

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kerenza v. on

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Edgar G. on

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kay h. on

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David B. on

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Steve B. on

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Dale J. on

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Could use a little more parking space for customers.

Kristina C. on

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george s. on

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William S. on

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No improvement necessary. All good!

ADELLA R. on

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MIKE P. on

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Danny L. on

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Kevin C. on

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Shelbie was awesome!

beth m. on

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Not enough parking lot space to pull 26'truck into when full and coming from the East turn lane requires a 3 point turn or to hit the curb to enter parking lot

Brenda W. on

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Very customer service oriented

Nick O. on

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Alicia W. on

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David R. on

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Very nice people.

Betty M. on

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Service is really slow!

John P. on

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Cindy H. on

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Great service. The manager seemed concerned with our complaints. He quickly filed an incident report. Just no follow up from uhaul. It has been a month since the report was filed and I haven’t heard from anyone at uhaul.

Lisa W. on

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Rachel E. on

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Mary W. on

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Ganna Z. on

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The representative that I was talking on the phone (Kevin I believe, not sure what the last name was) was very rude and kept complaining that he is going to sleep when I needed his assistance. The most terrifying customer service experience!

Ricardo C. on

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ONLY Rent vehicles that everything works on! We rented a 26 Foot Truck that we drove home to load up and later after loading found out the Air Conditioner didn't work! Had to drive 18 miles down the highway with windows down to cool of on the hottest day of the YEAR! I was not pleased, when I asked the representative about it, he didn't seem to be concerned in the least. I asked about a discount and to make up for our dissatisfaction and He said all He could do was take off 5.00! Still Dissatisfied, Ricardo Cervantes Jr

Sanjay D. on

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GARY R. on

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EMPLOYEES WERE VERY HELPFUL

Casmier S. on

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Alexia B. on

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michael t. on

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Robert M. on

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Shelly S. on

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The only problem I have had now, and in the past at this location is the back-up of trailers and trucks right in the front. It is such a small space. It not only blocks the minimal parking spots, but then you are trapped in when dropping off. There is TONS of room in the back. I would suggest during working hours making a drop-off spot somehow in the back just to help with the flow of business and traffic that accumulates in the front.

Lee T. on

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The truck I reserved for 10AM was allegedly returned to another store. The manager didn't really seem to care that we were on a time line and had the move planned out. He said we could come back at 2 and he should have something. I said I would call to check first. Of course I waited on hold for an eternity before deciding to just go to the store. Had to wait in a long line again. Had to manually get the truck rented. No offer from store to compensate me for not having the truck as I had reserved. Employee did reduce mileage price by 20 cents but only after I mentioned it. I figured I should get the Sunday mileage price since most of the move would be on Sunday since getting my truck was 5 hours late. Then I received the text message to log damage. Of course that didn't work right so had to go back inside and wait in a long line again. Employee came out and we did it the old school way. The gas on the sheet showed over an eighth of a tank more than what the gas gauge did. I didn't say anything at that point because it would involve me having to go in and wait in a long line for the 4th time that day and I was already 5 and a half hours behind schedule. I returned the truck 25 miles over my estimated 35 miles due to having to change my route up a bit to meet other time schedules. I also returned the truck with the quarter of a tank of gas it originally had. The check-in guy squeezed me for an additional 7 or 8 dollars (3 gallons) in gas, after I explained to him the previous days fiasco. He billed my card. I was never offered anything to compensate me for the inconvenience they created. I was given 20 cents off after requesting it since most of the driving was done on Sunday anyways. I went into the store to complain to the manager and guess what...…? Another long line that I would have had to wait in!!! I would be willing to bet that the manager gave my truck to the three cute young ladies that were in line in front of me because I was 28 minutes late and they drove off in a 15 footer. There was also a guy in there who reserved a truck a week ago and they didn't have his either. He needed a 27 footer and they offered him a 5x9 trailer for the regular price. Again they were not sympathetic to the guys timeline much like mine. Worst experience ever with U-haul. Hopefully someone will call and make this right.

Matthew B. on

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This location rented a truck to someone else under my name. This person came in to the store the day before my reservation was scheduled, changed the size of the truck, the duration of the rental, and the insurance coverage. Even with all of these red flags that maybe this person is not the correct person, the cashier - Shelbie - did not check their driver's license, because my number is on file with U-Haul. How did they know that I had a reservation scheduled, and that they may be able to take it? Who knows. I do not have a common last name, so it's not like they said "reservation under Smith." The explanations by the cashier made no sense, although she eventually did admit that it was her fault she didn't check the license - which should be standard practice. When I arrived to pickup my truck the next day, the only thing they could do was "wait and see" if the other truck was returned. I was assured the GM Kevin was informed and had put an error message on the account so that my card would not be able to be charged when the incorrectly rented truck was returned or if it was late/not returned. Big surprise time - the truck was not returned on time, and I received a call from the GM Kevin that my truck was late and he's going to go ahead and charge my card for an extra day. He apparently had no clue/recall of this glaring issue. Once re-explaining the issue, he then proceeded to tell me he was too busy, he needed to investigate the issue, and that he would call back. He never called back. Really solid work there. Luckily, the person did end up returning the truck the following day, and agreed to change it over to their credit card. However, they still have the rental agreement paperwork with my personal information on it (name, address, phone). This was a huge mistake, that fortunately had an ok ending. Being busy is not an excuse. As for my poor rating on the equipment, the truck I did rent was not swept clean (the guy that moved it to the front for me "swept" it with his feet), and the driver's door latch was near useless. P.S. - I'd be remiss if I didn't mention Brian Bradley. Although he did not play any part in the mistakes, he did stay in contact with me through text to provide updates. He is probably the only reason this issue was eventually resolved.

James F. on

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I spent 30 minutes online making a reservation so I could walk up and get my vehicle only to get to the location and wait in line another 20 minutes to go through a 15 minute reservation process after providing all the information online. A complete waste and disregard of my time. No apologies for the inconvenience from the staff. If U-Haul is going to claim to have enhanced reservations experience, it should truly make it enhanced. It felt like a bait and switch approach commonly used in car dealers to lure a customer in only to be sold something they didn’t need. I will not return to this location, will not refer any friends to it, and will do everything possible to avoid the U-Haul brand ever again.

frank g. on

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The trailer I rented performed well but was very worn and old.

CHARLIE H. on

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I liked the facility except for the incline concrete ramp by the entry for the storage area

FRANK L. on

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Robert M. on

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Customers should be told to expect up to 1 hour waits for a truck, when renting with a reservation on Saturdays. I ve recently waited 1 hour 15 and 45 minutes in the last month. Its due to your first month free. The 800 # operators that answer (when you dial a local # for

gabriel S. on

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my experience was terrible I scheduled movers threw uhaul and they didnt show up costing me lots of extra money I had to keep the truck 2 extra days due to this and uhaul did not care or reimburse me.

IDIRS K. on

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Book another location and notified with hous that my location change had to but an extra the drive. We be butter if a location doesn't have a truck dont rent out a truck that you dont have.

Jim B. on

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Only one person working the counter and a line of customers. The night before my reservation date, they changed the vehicle I had reserved and when I attempted to call customer service twice was put on hold so long I just hung up. U-Haul quality and customer service is second rate compared to the other truck rental companies I have used. The U-Haul center in Mckinney was okay, but the U-Haul corporation is the K-Mart of the truck rental industry.

Michael M. on

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Breann J. on

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Jeff S. on

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GM Kevin Lindell and his team are top notch.

Adam B. on

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Chris G. on

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Every time I go to this location I wait a minimum of 30 minutes for service. It's always understaffed and very disorganized. I had to wait for over 20 minutes for them to find furniture pads that were already supposed to be in the truck.

freddie j. on

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Not sure how to say this, but the return application part gave me trouble, so I had to reach out to customer service for assistance.

andrew h. on

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olivia r. on

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Holton L. on

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Not a bad experience.

Thomas G. on

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Check in process and the return process were handled very well, the staff was courteous and helpful when I had to change the unit that I wanted to store. Thanks!

JOHN C. on

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I own several businesses and if I had a business that Brian, your customer service representative, would fit into, I would hire him in a minute. He was polite, expeditious, and customer oriented!

Holton L. on

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Good service, helpful people.

Alex M. on

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The team helped me out of a major jam. They were extremely accommodating and thoroughly helpful. I am thankful for the help!

Sandra F. on

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Extremely nice and helpful staff

Matt C. on

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Great Service from the team here!

Chris R. on

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Nita delivered our Ubox to my house. She was professional and gave my family some tips about living in this area of Texas. Great service!

Tara N. on

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I really enjoyed my experience at U-Haul storage. Brian is very professional, helpful, and knowledgeable. Thank you!

Christopher M. on

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N/a

Nancy G. on

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The store employee was so helpful!

CHARLES KATHLEEN D. on

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Had a storage unit for years and rented numerous trucks and trailers. Always great service.

robert m. on

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These people are genuine Texas generous helpful courteous people. ...love em.

DOUGLAS H. on

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Always helpful, at least the guys are. Several times the lady’s express an impatient tone and look.

Christine C. on

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everyone was very helpful !

Martha H. on

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Used U Box from Wisconsin to McKinney. Very please with the entire process, condition of the box, pick up and delivery in Wisconsin and here in McKinney. Great communication! Very pleased!

carol s. on

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No

Chuck C. on

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This was one of the best experiences I’ve ever had.

Russell F. on

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Parking for unloading and loading can sometimes be a little hectic.

Roderick W. on

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The store manger all the way down the chain from outside personnel and everybody in uniform were happy and helpful I always rent from this uhaul if I can great experience

GARY B. on

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My only change would be the addition of a light inside each unit, to make visibility better. I always wished my unit had more light, other than that coming in from the hall.

Kathiresan D. on

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This was one such hassle free move experience. Great service!

Michael C. on

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Great experience - until your automated gate stop working. I tried to be patient but it has been over a few months without it working. Having to get in and out of RV to put the code was a hassle.

Venkata K. on

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Excellent service

Nancy R. on

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This UHaul facility was the best I've worked with. They were very helpful. The only thing I could suggest is the parking is very limited and difficult to find a place when they are busy.

andrea G. on

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Access road to the back parking lot is narrow, trucks and vans are parked alongside it and there are bumps along the road that make it hard to drive out especially with a trailer. staff not friendly

Michael L. on

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Great service

Karl A. on

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Storage units were unusually over priced.

John R. on

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With having 6 storage units, we were at the facility constantly and got to know pretty much the entire staff by name. They were always polite & helpful. Treat them right and they will respond well.

WILLA D. on

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Excellent

danny t. on

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It was a great experience and will rent from y’all again!

JOHN GRADY P. on

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Always have to wait for a unacceptable amount of time

La'Toya H. on

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Everyone was friendly and attentive.

susan h. on

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Kevin the manager was super.....even though he was sick. He didn’t want to call his asst Mgr in because he wanted him to have a day off. That’s a dedicated guy! Thanks Kevin!

Pamela S. on

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Only concern is constant state of rough road and holes in the gravel driveway

Debbie S. on

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I was in and out in no time

Crystal G. on

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After scheduling the pickup of my uboxes, I went to the facility to pick them up only to find out they were not ready. They told me the earliest they could get them would be the following day at noon.

DANA T. on

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We used this storage facility for personal and business use for several years. We always had easy access whenever we needed it. Great customer service will keep us coming back for our vehicle rentals

JUAN D. on

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Not all the staff is friendly, I always had the impression that they were just working there but not enjoying it. Very poor people skills towards the clients.

Joshua N. on

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Kevin the General manager was awesome, he was more than accommodating and went out of his way to provide top notch customer service. The entire staff were all excellent!!

DONNA B. on

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I was way overcharged. They were nice and tried to remove frivolous charges but couldn’t. I contacted corporate and they didn’t help either

Kevin D. on

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Upon arrival a staff member started barking out orders. Move here not there and then the next staffer conducted himself the same way. We are new customers but treated like trespassers. Not good!

Phani J. on

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Staff are not nice. Making fun on customer. Not a good customer service. Hate going there next time.

Rick F. on

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Great service. Always ready to help with any issues.

Chris G. on

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NA

TERESA H. on

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Everything was great

Chris S. on

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Josh and Kevin did a great job helping me over the course of a couple weeks. Hard-working and they provided outstanding customer service. Great employees that go the extra mile for their customers!

Felix V. on

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Pricing is above most storage places. Access areas most of time are blocked by parked vehicles, need more parking to avoid that.

BARBARA B. on

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Everyone was knowledgeable and friendly, very helpful.

sharon t. on

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One time when I went to the facility and they were short handed everyone was very friendly.

JOHN P. on

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You have to slide your card every time you enter or leave however the place you do this I always blocked with a U-Haul truck and parked cars . This is why I switched to different storage facilitie

PATRICIA M. on

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very good

CELIA G. on

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I rented a large unit for a year. My property was secure and in the same condition as when it was put there with exception of some dust. I recommend the facility and would use it again.

Jerry W. on

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Under staffed

Kory W. on

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Employees were aloof and not interested in helping. Seemed more like a chore to do their job. Was not greeted and when I walked to a counter w an employee I was asked to move to another counter.

MICHEAL D. on

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I had up to 5 units at a time over a 6 year period there. I finally moved not because of any dissatisfaction with the facility, but because other facilities were 40% less expensive!