The van smelled like pee in the cabin. I waited for the van outside for 45 minutes and had to finally ask for help and he was rude about my asking.JOSE W.
Customer Reviews for U-Haul Moving & Storage of West McKinney
McKinney, TX 75071
(1 mile West of Custer on Southside of Hwy 380)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeff W. | First Impressions
Customer did not leave a comment.JONATHAN S.
Customer did not leave a comment.JEFFREY W.
The truck had stability track warning light on, and it said the motor oil was down to 7% and the advertisement was for $19.95 a day however it cost me $59 to rent the truck for 2 hours, 3 minutes and go 32 miles round trip.GEORGE S.
Superior customer serviceDarrell David S.
Customer did not leave a comment.HENRY L.
Customer did not leave a comment.Tate M.
Customer did not leave a comment.ARMANDO S.
Everyone was very courteous and helpful.Jeff I.
The only small issue I had was ratchet straps on trailer could have used some lubrication, otherwise flawless, great equipment.RONALD KENNETH W.
Customer did not leave a comment.ALEXZAUNDRA L.
Customer did not leave a comment.Rick R. | Overall Experience
Customer did not leave a comment.DUSTIN B.
When I scheduled the reservation it was for a location closer to me. I was contacted to change the location due to lack of equipment. After being unable to get something more in the route I would be using I finally agreed to the west McKinney location. Upon arrival to pick up my equipment it turned into one problem after another from computer issues to poor equipment maintenance. An hour later they finally found working equipment and I was on my way with no sorry for the wait or anything. When I returned the equipment, checked it in and left I received a notification from my bank that an additional $35 was charged to my card. I called the facility to clarify why I was charged, Taylor explained to me that it was do to going over my estimated mileage by 40 miles. I asked her if there was any way she could accommodate me due to having to wait an hour this morning and going a lot further out of my way for the equipment than I had anticipated when I booked the reservation. She basically told me no and have a great day. I have spent approximately $2500 in the past month renting uhaul equipment as well as several other rentals in past years and have never had this poor treatment by a facility. I am extremely frustrated with this situation and will never use this facility or recommend it to anyone. Extremely poor customer service.JASON B.
Nothing, the people were awesome! their customer service was outstanding.bernard S.
Not your fault but there was a trailer hitch in the middle of the drop off area that a prior customer had just dumped without putting the stand up. It was blocking the entrance for us and others returning trucks. No parking for me following my husband driving the truck. Kind of stressful.Amanda S.
This location is a well-oiled machine! EVERY employee knew their job and did it in a very caring and professional manner. U-Haul can improve this establishment by keeping every employee...employed!THOMAS D.
Customer did not leave a comment.Joshua S.
Customer did not leave a comment.SHERRY G.
Customer did not leave a comment.VICTOR Y.
Customer did not leave a comment.Ryan C. | First Impressions
Although the van appears to be clean it exhibits an obnoxious odor which makes it difficult to breathe with the windows closed and AC running.OWEN J.
Customer did not leave a comment.ROBERT E.
My original location did not have a truck despite my reservation, thats sucks!STEVEN C.
Customer did not leave a comment.Yolanda B.
Pulled up and was helped right away the crew was very helpfulâ€¦Jacqueline G.
Customer did not leave a comment.DANIEL L.
Customer did not leave a comment.RANDY M.
Don't leave customers waiting outside for 27 min to pull the vehicle around. Apparently the person that was in charge of bringing my van around, went to lunch and had to come back.PATRICK B.
Customer did not leave a comment.TAYLAR M.
Clean, dry and easy access. I did have one problem with U-Haul trucks parking in front of unit but as soon as I notified them about issue they did not block entry to unit. Would recommend.Linda L. | Overall Experience
Employees were very friendly and very helpful. Helped make moving day less stressful.Jordan W.
Customer did not leave a comment.MURPHY A.
Customer did not leave a comment.RYAN ELLIS L.
Customer did not leave a comment.Nathan G.
Explain the features of the vehicle.GLORIA E.
I rent the trailers here often and they are always well maintained and heavy duty.James A.
I can't think of anything. Please keep doing a great job offering awesome customer service and products!ALEX B.
Tina was timely and absolutely amazing. She was friendly and honest about the boxes I was going to need. Thank you!Jaala S.
Customer did not leave a comment.Adelle S.
Customer did not leave a comment.John G.
Customer did not leave a comment.LATICIA L.
Engine on cargo van idled roughly. A/C fan auto switched to high and medium every 20-30 secs.RODNEY S.
Excellent focus on safety!WILLIAM V.
Great service! Staff was professional and efficientâ€”easy transaction.THOMAS G.
Customer did not leave a comment.Evin P.
Customer did not leave a comment.Steven A.
Customer did not leave a comment.Sarah H. | Overall Experience
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.ATANGA E.
Customer did not leave a comment.Mark A. | First Impressions
Best experience I've ever had at uhaul â€¦ thanks all!Robert B.
Customer did not leave a comment.Alfredo V.
It was honestly awful..RICHARD M.
Lines to long. Poor directions for pick up. Staff Keys weren't in lock box. Had to go inside and wait a bit more. Staff couldn't locate keys. Worse experience ever!Aaron G.
There were issues with the seatbelt which broke off while we were driving because it wasn't properly secured. The young man that gave us the keys to the truck was rude and did not show us anything about the vehicle. The next day we met the new general manager who I believe is Kaylee and she was wonderful.Susan W.
More attentive to the customers who come into the store for assistance. Customers waited too long without any acknowledgment or assistance. All employees seemed rushed and inattentive to the needs of the customers. Employee was eating lunch while trying to assist customer. I was told to just leave the keys in the truck. No explanation about check out or using the online check out system. One customers went to the back to meet an employee and had to return in the store because the employee never showed up. Parking and traffic in the parking lot was cumbersome and confusing. The value for the use of the truck was good. Once I received help at the counter the representative was helpful and nice.Patti M.
Fast and friendly service- thanksBryan A.
They did an excellent job and correcting my work order to resolve the problems.Chad B.
Customer did not leave a comment.Haley S. | Overall Experience
Customer did not leave a comment.Thomas W.
Made the return quick and simpleEric J.
Customer did not leave a comment.LUIZ D.
Customer did not leave a comment.William M.
Forcing extra expenses on a rental that ends up doubling the price is not acceptable to people living on retirement incomes!DAVID W.
Customer did not leave a comment.ALEJANDRA B.
The windshield wipers did not work, the steering wheel texture was crumbling, the seat was ripped, the oil light came on before we even got out of town and it delayed our departure. We went back to the location and they had to add 4 quarts of oil.HEATHER R.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.Penny C.
Customer did not leave a comment.DANNY N. | Overall Experience
i was charged gas fill up after drop off when i filled it to the same level at pick up. did not know about it until i received my receipt via email.Kyle I.
We booked our storage unit months in advance as we moved from Nashville to McKinney. Upon arrival to unload uhaul, we were told we didn't have our reservation available. They ended up finding one that needed a lock cut off and emptied to accommodate. We were grateful for this accommodation but it was a little frustrating that even after booking MONTHS in advance, or reservation was not even available. Otherwise, great experienceSHELBY N.
Brandy and team are great to work withKent P.
Customer did not leave a comment.Saif M.
Customer did not leave a comment.Taylor R.
Customer did not leave a comment.Victor C.
Customer did not leave a comment.JAMES S.
Thanks to the wonderful staff and manager for their kindness and understanding. I was very BLESSED to be treated so respectfully!!!CLEA C. | Overall Experience
It was like the blind leading the blind. Gave me the wrong trailer and forgot my blankets.Wade H.
The truck should not have been rented, the driver side door doesn't close well and there was a gap at the top of the window that you could fit your finger through. Time to retire this particular truck. There were damage x's all around the drivers door.Steve H.
Customer did not leave a comment.FRANCISCO B.
Poor communication Reserved 2 weeks prior equipment still not ready upon arrival. Only customer at opening of store, still took 45 minutes to get my equipment. Fuel tank was on empty, 8 miles to empty to be exact. All they said was, â€œsorry.â€ Didn't explain to me about fuel credit at all. Also charged me $20 load fee, and I loaded my own vehicle onto the trailer. Then someone showed up to â€œinspectâ€ my work, which I didn't ask for and they still charged me $20!Alex M.
Streamline the mobile pickup. I had to go in to the counter because the process left me in â€œwaiting for approvalâ€ for far too long.Misty M.
Customer did not leave a comment.Freddy G.
The ladies at this location were very pleasant, friendly and helpful. ESPECIALLY due the circumstances of being short staffed and dealing with other challenges. The only reason I didn't give an â€œExcellentâ€ rating was because of circumstances beyond their control.Shawn A.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.DELORIS B. | Overall Experience
This was a wonderful business. We moved to TX from out of state and we highly recommend this location for your storage needs.Mario A. | Overall Experience
Customer did not leave a comment.Thornton T. | Overall Experience
Professional staff and great facility. Would use them again if needed.gary s. | Overall Experience
Great, quick serviceMARK W.
Customer did not leave a comment.Krista R.
Customer did not leave a comment.Matthew M.
Easy, clean and reliable equipment. Friendly customer service.SANDRA V.
Customer did not leave a comment.STACE LAWRENCE W.
Everyone who works at this location is friendly and helpful.Christopher C.
The people at the front desk just need more or better training. The owner had to step in many times before just taking over with getting me checked out. Drove off without receiving my appliance dolly. Had to turn back around to get it.ADAM R.
Customer did not leave a comment.MARK H.
Customer did not leave a comment.NICHOLAS S.
Never got me refund you over charged me tooTYRUS J.
Customer did not leave a comment.KAREN A.
Tanya-the delivery driver and Ross-scheduler were both AWySherry D.
Customer did not leave a comment.Ashleigh F.
Customer did not leave a comment.Keith C.
Customer did not leave a comment.OLAF A.
Customer did not leave a comment.JOANN W.
Easy tun in of trailer. Troy was helpful.JESSE H.
Not have a employee say that I'm good to go, and get tagged extra days and mileage on to my bill. Not happy that I listened and did not wait for a receipt. I hope that my bill gets revised. I sent info to U-haul Email.STEVEN B.
Customer did not leave a comment.Monsurat A. | Overall Experience
Need to get my man Troy and Brandi some help.Bryson D. | Overall Experience
Customer did not leave a comment.Patricia R. | First Impressions
Employees at the location were very helpful. Brandi helped us find the unit we needed and provided useful information regarding our check-in and what to expect moving forward. She also, made the truck drop-off seamless.John B. | First Impressions
Staff was not professional. He rushed the entire transaction. Anytime I would ask a question he would cut me off by answering the question before I could even finish saying it (sometimes he provided the wrong answer because he wouldn’t wait to hear my entire question before answering). He was eating his lunch right in front of me as I was trying to get information about my uhaul (normally I wouldn’t mind this but this guy was eating mozzarella sticks so he was stretching the cheese out of his mouth while speaking to me. Just very unprofessional). While walking me to my storage unit he was moving quickly. At one point he turned two corners and I didn’t know where he went because he was walking so far ahead of me. After we arrived at my storage unit, he opened the door for me then wished me a nice day and walked off. I would have appreciated if he would have asked if I had any questions about the unit (which I did) or offered to walk me back to the front of the storage building because the place was a maze. I had to figure out how to get out on my own since he left immediately after opening the door. I rated 2 stars because the worker was able to complete my reservation without any issues so he at least did that part well.Asia C. | First Impressions
Very few places to park. Most parking spaces filled with U-Haul trucks or trailers. Also, tricky to turn into coming from McKinney.CAROL S. | Overall Experience
Customer did not leave a comment.CRYSTAL L. | Overall Experience
Customer did not leave a comment.Sally D. | First Impressions
Customer did not leave a comment.DANNY N. | First Impressions
The only reason I rate AA is because of the wait time to talk to people. Long linesTracy B. | Overall Experience
Only problem was sliding glass door wouldn't open alot of times. Had to open by pulling apartMartha H. | Overall Experience
Great place and people!Michael S. | Overall Experience
Customer did not leave a comment.AARON L. | Overall Experience
Staff was very nice and responsive. Thank you!!Adelle S. | Overall Experience
Customer did not leave a comment.Kristi B. | First Impressions
Customer did not leave a comment.DELORIS B. | First Impressions
Customer did not leave a comment.Louis B. | First Impressions
Customer did not leave a comment.Monica R. | Overall Experience
Customer did not leave a comment.Kelvin M. | First Impressions
Awesome service and the facilities were impeccable!Jonathan L. | First Impressions
Customer did not leave a comment.gary s. | First Impressions
Customer did not leave a comment.MARK H. | Overall Experience
Customer did not leave a comment.BOBBY J. | First Impressions
After arriving with a loaded truck the unit I reserved was not available. It was a much smaller unit. It was marked wrong on their sheet unit size so even the employees didn’t know. Plus after not having anymore available units at all they then could not refund me my money and said I need to come back tomorrow. Again another huge inconvenience for me plus gas money to drive back.Mike K. | First Impressions
Customer did not leave a comment.Matthew H. | Overall Experience
Customer did not leave a comment.Austin H. | First Impressions
Customer did not leave a comment.Donna G. | Overall Experience
Customer did not leave a comment.darleen f. | First Impressions
Customer did not leave a comment.Sean T. | First Impressions
Customer did not leave a comment.oyinka a. | First Impressions
Customer did not leave a comment.Gilbert V. | Overall Experience
Very easy online process for renting and releasing the unit. The app is super!Brook B. | Overall Experience
Customer did not leave a comment.Cynthia J. | Overall Experience
Customer did not leave a comment.AMANDA B. | Overall Experience
Customer did not leave a comment.PAM V. | Overall Experience
Only one issue with this facility, Employees always park their vehicles in the loading zone at the only entrance to the inside units. With this as the only access for "customers" to load and unload for the inside area, its quite inconvenient to have to park behind all of their vehicles when they should be the ones parking out back. Otherwise this would have been a 5 star facility.Wesley S. | Overall Experience
Customer did not leave a comment.Andy A. | Overall Experience
Customer did not leave a comment.Camilla G. | Overall Experience
Customer did not leave a comment.Kelley E. | Overall Experience
Customer did not leave a comment.Jimmy M. | Overall Experience
The wait on phone to talk to someone for help and questions was hard in conjunction with trying to find movers to move me from truck to storage unit and canceling on me. Otherwise, the unit was convenient being at same premises as truck return. The movers that finally came to help move me were excellent.LINDA T. | First Impressions
Customer did not leave a comment.Linda L. | First Impressions
Convenient location!BO A. | Overall Experience
Customer did not leave a comment.MICHAEL L. | Overall Experience
Customer did not leave a comment.Gilbert V. | First Impressions
Customer did not leave a comment.Jeremiah B. | First Impressions
Customer did not leave a comment.NICHOLAS V. | Overall Experience
Please get your staff extra help on Saturday morning. The poor guy that was there could have used help for the initial morning rushMichael S. | Overall Experience
Great crew very informative nice and friendly faces if ever need to move will definitely calling uhaulLillian L. | First Impressions
Never wore masks, even in the worst part of the pandemic. A definite no-give-a-crap attitude from some of the employees. Garage door track was bent, making locking really difficult. Not impressed.Bob P. | Overall Experience
Customer did not leave a comment.Janell W. | First Impressions
Customer did not leave a comment.Tasha M. | Overall Experience
Kevin and his staff did a great job! Much appreciatedBen P. | Overall Experience
Customer did not leave a comment.DWAINE G. | Overall Experience
Customer did not leave a comment.Alix M. | First Impressions
Customer did not leave a comment.Paula D. | Overall Experience
NoneCynthia J. | First Impressions
Such great, friendly and professional employees made everything so pleasant and convenient and went out of their way to help me out!Leo S. | Overall Experience
Kevin reminded me that there are folks in this world who still care about people. He was more than accomadating and always helpful. The staff seems to enjoy working there. Morality of any business starts at the top. Would tell anyone to go there, even if its out the way.James T. | Overall Experience
Customer did not leave a comment.Wesley S. | First Impressions
My complaints are as follows: 1.Getting a person on the phone who works at the facility. Long wait times, then a message is taken to be returned later. 2. Long wait times to speak to someone at the facility. They seem short staffed. 3. Computerized billing was not up to date on my account. The result was unwarranted dunning letters about my bill.Eric A. | Overall Experience
Though Brandy is new she handled my move as if she was with the company for a while. Truly impressed and glad things went smoothly.LaToya H. | First Impressions
Always friendly and helpful management and staff.BUDDY H. | Overall Experience
The location was understaffed and the staff that was there did not seem to know what units were what size and whether or not the units were available or not. It took over one hour to rent the units meanwhile I had paid movers waiting and the clock ticking while the chaos in the Uhaul office and the local staff tripped over themselves to figure it out. The most annoying part was the staff did not even seem to care.RICHARD R. | First Impressions
Very accommodatingLinda L. | First Impressions
Customer did not leave a comment.Eric B. | Online Move In
Charged me for one unit (10x15) and after paying at the front desk a certain amount, The employee took us to the unit and it had a lock on it indicating that it was occupied. They did not have another large climate controlled unit so they decided to give me 2 smaller units (10x10) for a set price. We went to pay for our 2nd month and the total was for 100 dollars more. The manager said that he would email the main office to keep it the same as before and get back with us. We appreciate the manager working with us and waiting for the results.larry c. | First Impressions
They need more counter helpCamilla G. | First Impressions
Customer did not leave a comment.RACHEL T. | First Impressions
Customer did not leave a comment.MICHAEL L. | First Impressions
Severely understaffeddaniel r. | First Impressions
I lowered the rating because the 2 guys that were there during the afternoon wore no masks, even though my wife and I did, and made no moves to put them on. On the other hand, the guy there the next morning put his mask on the moment I entered the door.Bob P. | First Impressions
Phillip moved me into my storage unit. He was polite, prompt, and very knowledgeable. He took time to explain the billing processes and he gave us a personal tour to our storage location. I appreciate great customer service and support as this tends to be becoming rare experiences with businesses nowadays.Sherese S. | First Impressions
Customer did not leave a comment.Maggie A. | First Impressions
Very courteous and professional. Easy transaction.David H. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!