Customer Reviews for U-Haul Moving & Storage of West Valley

4483 reviews

4690 S 4000 W   West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

(801) 966-6312

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 966-6312

4690 S 4000 W
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
1.0

Trash from previous user. Food left under driver side seat. Drink spillage was stained on center console. Gas was below 3/4 of a tank when picked up.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

Yvonne J. 
Rating:
5.0

I experienced quick and easy check and return. I loved that. I was trying to call and ask some questions, but no one answered the phone. I was able to take care of it with the app.

David H. 
Rating:
4.0

Customer did not leave a comment.

Anna J. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

Customer did not leave a comment.

Leticia Z. 
Rating:
5.0

Love the new electronic check in with photos of existing damage and mileage and tank level. Cooi. It was a great experience, no hastle. You got the process right!!!!!

JAROLD M. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
3.0

Customer did not leave a comment.

Daphanie S. 
Rating:
5.0

I tried tto rent from your 3900 st location and your state st at 5300 location but got either very poor service or bad information. actually when I went into the 3900 st location I received such poor service that I walked out in frustration. The attitude of the staff there was a very poor representation of U-Haul and I would strongly recommend that no-one rent from them if they are interested in getting service

Michael C. 
Rating:
5.0

My charges were not correct I would like a call to get this resolved.

Bruce S. 
Rating:
1.0

Over charged. $388 for 3 days. Had to wait 20 minutes to pull the truck in lot because of busy traffic at the drop off location and by the time I dropped the truck off the gas was literally 1/16 of where it needed to be and I was charged$36 for gas on top of all the other daily charges. The person who checked the truck in was rude and argued with me over the gas. I will never use Uhaul ever again due to this experience and I will tell everyone I know not to use Uhaul either. I am beyond livid over this experience at this location.

Elizabeth M. 
Rating:
1.0

It was dirty it took almost an hour to pick up a trailer that I rented online. Bad experience.

Garrett V. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Thank you! The check-out process on the truck return was not easy but it was easy to make the reservation and pick up the truck and nice firvyour help in scheduling movers. Thanks.

Jane K. 
Rating:
3.0

Need a bigger lot for your trailer rentals. Customer service counter reps should not have to hook up trailers, etc

Leroy K. 
Rating:
2.0

They are just not answering phones at all. I know they are short-staffed, but the overall customer service experience was underwhelming.

Tobiah D. 
Rating:
5.0

Customer did not leave a comment.

Laurie E. 
Rating:
3.0

Love the service

Faafua A. 
Rating:
5.0

It was perfect

Stewart G. 
Rating:
5.0

Rowe was very friendly at the counter and the yard help was very professional in hooking up my unit lights and chains. This is my local store, I highly recommend their services!

Gregory G. 
Rating:
3.0

The initial staff member I encountered was rude and short tempered, ( I asked how long it would be before I was helped and she responded that I wasn't special and might wait longer for asking) everyone beyond that older woman was excellent, they found my reservation quickly and got me on my way.

Jerry S. 
Rating:
5.0

Very hard working crew. They helped me alot

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
2.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

RYAN J. 
Rating:
5.0

Customer did not leave a comment.

Akwor C. 
Rating:
5.0

Customer did not leave a comment.

Phil V. 
Rating:
5.0

the waiting time . after this they are very friendly

Sergio R. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Lot is a little small, but it has a great staff and great service!

MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

🤘

Timothy D. 
Rating:
5.0

???

Josedejesus N. 
Rating:
4.0

Customer did not leave a comment.

Xenia L. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

The service was great and the lady spoke in my language (Spanish) so make my transaction easy

Fabio A. 
Rating:
5.0

Customer did not leave a comment.

Eva K. 
Rating:
5.0

Fast friendly service, what more could ask for. I'll be back when I need a moving truck again. Thanks, Mr. Redd

Stewart R. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

Isua V. 
Rating:
3.0

It's between a 3 and a 4.. Everyone is super friendly but every time I go to this location they always forget to give me my dolly I order >_< .. That is the only thing I think should be worked on... maybe the price of it too actually. $30 dollars is a lot... but I'm always a broke bitch so I'm biased.

Rebecca C. 
Rating:
3.0

I was quoted 39.95 day rental ,then get charged rental rate and rental fee ,not explained that it was a double charge when I expected half what was charged ,also wasn't informed how much per mile prior to use

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Craig G. 
Rating:
5.0

Good location. Friendly and helpful staff. Great inventory.

RICHARDJOHN E. 
Rating:
4.0

Tire pressure on all 4 trailer tires was 85 psi and there was sheet rock dust and crumbles all over the inside. Not a big deal for me and what I was moving, but clothing, dishes, furniture would all have dust in/on them. I just deflated the tires to the 45 psi shown on the sidewall before I pulled it.

matt M. 
Rating:
5.0

Customer did not leave a comment.

Bao T. 
Rating:
5.0

Customer did not leave a comment.

Seng Ky T. 
Rating:
5.0

Customer did not leave a comment.

Maradivah E. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Alysha B. 
Rating:
3.0

The “Manager” or at least whoever was in charge when I picked up my equipment was very rude to me and the guy helping me. He was very condescending and made the entire visit quite unpleasant. I have rented from this location multiple times, always had an excellent experience. But that guys attitude really put a damper on my day. I'd tell my friends to go somewhere else just so they didn't have to deal with this guy.

Corey W. 
Rating:
4.0

Show them how to share location in uhaul website to make easier the self check out if dropping unit during Non business hours

ROMEO E. 
Rating:
5.0

Customer did not leave a comment.

Adeline A. 
Rating:
5.0

Customer did not leave a comment.

MYSTE N. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

ANET A. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Malinda M. 
Rating:
5.0

All agents that helped me that day were very helpful. I'm glad they were able to help me. They were awesome!

GUTU A. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

The facility made us wait for 20 minutes to bring the truck into the facility. Then told us we didnt put enough gas in it after we had put gas in it but had to sit and wait to drop the truck off. Workers were not friendly at all. I will never use this location again!

LORA W. 
Rating:
4.0

Everything was great but we did reserve a 26' truck in advance and we got the 17' when we picked up. We in turn, had to make a few trips instead of one. When I brought it back, they mentioned they don't usually have a 26'. Should it be able to be reserved then?

George T. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

Ezekiel P. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
2.0

The interior needs to be cleaned on a regular basis...like once per month. The windshield could have been cleaner...better to see.

Thomas S. 
Rating:
5.0

I really like it, The person that helped us was very helpful.

Cesar M. 
Rating:
3.0

The tire blew out less than 100 miles into the trip, and I had just checked all the tire pressures, not happy. However, customer service was very helpful it getting the issue fixed (even though it took 3+ hours on the side of the highway).

Spencer D. 
Rating:
4.0

Your app to return truck has some flaws that need to be fixed on the android side. My location settings were all on and for 20 minutes it kept telling location not recognized. So i ended up calling customer service

LYNNETTE C. 
Rating:
5.0

Not much! I needed a truck in a hurry and y'all were on it. Easy rental process and I was on my way in 10 minutes.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

LEROY R. 
Rating:
5.0

Very helpful and friendly, knew what my needed to get the trailer lights to work. Awesome people

LEA N. 
Rating:
3.0

Look at the rental I got scamed into! I make a reservation for a truck & tow dolly at M&M on Redwood road on Dec.30,2020. This was done on the telephone with a service rep. Next morning I showed up to start the rental and get on the road home with the car having troubles. After taking my drivers license and debit card pictures on his personal phone, he tells me I did not reserve a trailer, so I had to stop my scheduled plan & start a new game of running around to purchase from another location, where I stood in a line for a little over 30 minutes before being helped. There was a tow dolly right beside the trailer but I had to take the trailer. So, finally I have cleaned off the snow from the trailer last customer had traveled thru the snowstorm with, got the car loaded and can start to leave SLC in noon traffic. Then, after traveling well into the late hours I get home. I get woke up by a text message stating I would not be able to leave the truck at La Jara location, but rather the drop off was moved to Alamosa,(next county over). So I was forced to run around with the empty truck & trailer buying gasolone & still ended up back in La Jara to drop them off. Now YOUR plan has me walking back home, the car was able to get me home from La Jara but there was no chance it was driving 3 times as far, so I was pretty well misrepresented and Uhaul really wasn't as great as they advertize when it came to my experience.

Darrell K. 
Rating:
5.0

Customer did not leave a comment.

Benson H. 
Rating:
5.0

Customer did not leave a comment.

JOSE I. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
4.0

I thought it was strange that customers needed to wear masks but employees didn't, Also found it strange that employees off the clock were behind the counter while employees that were on the clock were outside smoking with what Im assuming is the district manager since they were asking if she was coming back the next week and she went behind the counter and was working on the computers. Also found it strange 4 employees on the clock but only one helping customers.

Ernest B. 
Rating:
5.0

Great customer service!!!

Jesus R. 
Rating:
4.0

The equipment was not pristine but worked well, it is moving equipment. Although, could use more connection points for strap hooks.

Aaron D. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

the first trailer I was assigned and hooked up to had a stripped and exposed wire in the lighting harness. I insisted on a different trailer which had no such issue and was clean and well maintained and I had no problems during the rental period.

Kevin T. 
Rating:
4.0

Awkward location for a company supporting trailers, hard to pull into location and leave.

Kyle G. 
Rating:
5.0

You guys have really great customer service. Will definitely come back in the future!

Bakata J. 
Rating:
5.0

Customer did not leave a comment.

GIOVANY L. 
Rating:
4.0

Customer did not leave a comment.

Melissa C. 
Rating:
3.0

Customer did not leave a comment.

Oliveti P. 
Rating:
4.0

Great experience at the front desk with the people who helped me and the truck overall. The only thing I have to complain about is when returning the truck after hours the website did not function properly and I was forced to drop the keys off without completing the check in after trying for 45 minutes and was charged 20 dollars extra the next day.

james S. 
Rating:
5.0

Customer did not leave a comment.

Easton Benjamin M. 
Rating:
4.0

Customer did not leave a comment.

Monica J. 
Rating:
5.0

The check out and check in went very smoothly. The young gentleman and young woman were very professional and courteous. Would definitely recommend this location to rent from. A+

Ronald M. 
Rating:
5.0

I have never had an issue with this location, they are always up to par. I have been going to this location for over 5 years. I have rented box trucks, pickups, dolly's. The location is a bit busy but overall I never have a complaint with the staff and their sense in urgency.

Andrew N. 
Rating:
5.0

The staff were all very nice and helpful.

Summer S. 
Rating:
5.0

6 stars, I got the royal treatment.

Roger A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vern B.  |  First Impressions 
Rating:
5.0

Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

MEGHAN W.  |  Overall Experience 
Rating:
4.0

Thank you

Valorie J.  |  Overall Experience 
Rating:
5.0

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

DORI S.  |  Overall Experience 
Rating:
3.0

Good people working! Dead mouse in the storage!

russell b.  |  Reservation 
Rating:
5.0

Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

Roy M.  |  Overall Experience 
Rating:
5.0

Bob the manager was very helpful and friendly.

joe t.  |  Overall Experience 
Rating:
5.0

Friendly staff easy location to get to and well maintained would definitely recommend....

CINDY J.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Back
To Top