Customer Reviews for U-Haul Moving & Storage of West Valley

5,245 reviews

4690 S 4000 W   West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

(801) 966-6312

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(801) 966-6312

4690 S 4000 W
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Chelsey D. 
Rating:
4.0

Customer did not leave a comment.

Howard J. 
Rating:
4.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Very nice customer service. I lost my phone and they were extra solicitous.

Carol N B. 
Rating:
5.0

Put gas in the truck. Sending a truck out eith less than a quarter tank is just stupid.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

Tony A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

mabel S. 
Rating:
1.0

Extremely rude and disrespectful! Charged addition BS charges and now have to fight to get it situated. Will NEVER drop off at this location again absolutely ridiculous!!!!

Kassandra O. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Orlando P. 
Rating:
5.0

Convenient and fast.

Robert J. 
Rating:
3.0

Fill gas tank to where it should have been.

Daniel J. 
Rating:
2.0

Made reservation on line to pick up before office hours and I had to wait till the open for hand delivery. At this point I had people that I was paying waiting for an hour without doing anything. On paper, there is a chart that shows how many gallons you need in order to match the gas tank when you pick up the truck. I followed it and ended up almost filling up the whole tank and not getting money back for the extra gas. It is a trick for you guys to get more gas in the tank.

Elio P. 
Rating:
5.0

Bryan was a great representative and I had a terrific experience!

James P. 
Rating:
4.0

Customer did not leave a comment.

Marisol F. 
Rating:
5.0

Drop off people were friendly and made the process quick and painless, thanks!

Doug H. 
Rating:
4.0

Great experience.

Susan R. 
Rating:
4.0

Customer did not leave a comment.

Trevor L. 
Rating:
5.0

No improvement needed. I love the Customer Service. Thanks Dan

Dan A. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

Deanna E. 
Rating:
5.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

Gagae G. 
Rating:
3.0

I used the mobile checkin which didn't seem much faster than a normal in person checkin. And because it took me almost 25 minutes total to do the Mobile checkin, my clock didn't start at 25 minutes my reservations which seems unfair. Like I was being punished for not checking in fast enough. 25 minutes doesn't seem like a big deal, but every minute was crucial to our limited rental.

Jenille A. 
Rating:
5.0

Customer did not leave a comment.

Christie B. 
Rating:
5.0

Excellent service and excellent employees!!

Sangwook C. 
Rating:
1.0

The vehicle I was given was not safe to drive. The alignment was terrible and the steering wheel needed to be turned very far to the right just to drive straight in the lane. Additionally, something is seriously wrong with the gear shifting. I was not able to drive on the highway because when the gears would shift at around 45 mph, the whole vehicle was lurching forward and making a terrible sound. I had to exit the highway and take back roads because I could not get the vehicle to drive safely above 50mph. When I returned the vehicle I let the agent know about this, and they just said "sorry". I wanted to be reimbursed for some of my miles since I had to drive further to avoid highways. Apparently this is not something that you do for your customers. I will take my business elsewhere next time. Very disappointing experience overall.

Margaret M. 
Rating:
1.0

Location was horrible, in a corner of busy street. I had to park at a different parking lot and walked through equipments to get to your front office.

Lene N. 
Rating:
4.0

Customer did not leave a comment.

Felix V. 
Rating:
5.0

Customer did not leave a comment.

C Danny B. 
Rating:
5.0

Customer did not leave a comment.

LaDonna B. 
Rating:
2.0

Charged me way more than last time,less mileage ill be looking elsewhere for a rental moving truck

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Everyone was so helpful & went far beyond what was expected to help. They even spent an extra hour putting jazzy carrier together to help an old lady. Wow! Thanks!

DIXIE N. 
Rating:
5.0

Excelente las personas que me atendieron

Domingo O. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Great to work with

kim H. 
Rating:
2.0

Mybe check in the equipment when dropping it off received a call back 3 days after returning the trailer asking when I was going to return the equipment had to hive them exact time of drop off make model and color of my truck and ask th to check there cameras

Raziel M. 
Rating:
5.0

If there is a lock on the back of the box remember to give the code.

LEANN S. 
Rating:
5.0

Customer did not leave a comment.

Vincent W. 
Rating:
4.0

The location is too small for the amount of customers it receives. Need more room.

Austin B. 
Rating:
4.0

The people working the location are friendly and helpful.

Marni L. 
Rating:
4.0

IT IS A DIFFICIULT SITE TO ACCESS. MAYBE CREATE AN ACCESS FROM THE PARKING LOT OF THE ADJACENT SHOPPING CENTER?

Mark H. 
Rating:
5.0

The location is very busy witch makes it hard to pull in and out with trailers but it's alright. The setup was super easy and they got me through really quickly. The employees where very friendly and it was a very good experience.

Cameron M. 
Rating:
5.0

Keep doing your customer 1st service and you will stay successful.

James S. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

Tricia B. 
Rating:
5.0

Customer did not leave a comment.

rose P. 
Rating:
1.0

Customer did not leave a comment.

Erica F. 
Rating:
4.0

Customer did not leave a comment.

randy E. 
Rating:
5.0

Customer did not leave a comment.

Chad P. 
Rating:
5.0

The service seems very good to me, I have used the vehicles and everything works well. In this last rental that I did, the vehicle did not have the air conditioning in good condition, it is a very important detail to take into account since the temperatures have been a bit hot. It is my suggestion, otherwise all the staff very attentive and friendly

Johan T. 
Rating:
5.0

Customer did not leave a comment.

Jordan E. 
Rating:
4.0

Customer did not leave a comment.

Alan K. 
Rating:
1.0

Call center giving incorrect information out, I was told different info then I get this outrageous price on my miles. There should be an unlimited miles option when traveling back and forth to far locations in town. I was moving from 84118 thats 40 miles one way to 84005. We had two storage units to load and unload just my husband & I and we r no spring chicken either. On top of this outragous price we rcvd the truck empty on gas and was told it was at quarter of tank and it was less then 1/8 and brought it back the same way it was given to me and was charged $17. I also said i didnt want insurance and it was on there any ways and I was told it wasnt by the call center and at the front desk. This price is ridiculous and will never ever rent from uhaul again. This was the worst experience I have ever had with Uhaul. We have to mive our stuff again in October to our new place and I will definitely will not use Uhaul and I will make sure I will tell all my family members, Friend, co worker from my job at Channel 4 News, I'm a Vet and I will make sure I tell all my Vets too. I will spread the word and I'm very good at that. For all other readers there are other company's that do offer unlimited miles. I wish I would of known it would of saved us $400 in paying for miles. We r definitely using a different company from here on out. I'm a loyal person but when I'm treated they way I was treated is not right. Very Disappointed, mad & sad Long time Customer Alex & Jenn

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Very happy with my experience. All the employees were super friendly and pick up and drop off was quick and easy. Would definitely use again

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

All of the employees were so kind and so helpful! They were all so great!

Mark O. 
Rating:
5.0

More area to park the rental equipment.

EMILIANO C. 
Rating:
5.0

This location is always awesome

mike B. 
Rating:
5.0

Customer did not leave a comment.

Nelson S. 
Rating:
5.0

Parking was rough but everyone was great

Thai W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aurora M. 
Rating:
5.0

Extremely helpful staff. Took time to show me how the truck worked and I somehow messed up the gas reading when trying to take a photo of the gas gauge. They accepted my explanation when I returned the truck and didn't charge me for my user error. They are a great team to work with and I will go out of my way to use them in the future.

Carrie M. 
Rating:
5.0

No comment.

EMike M. 
Rating:
5.0

I worked with Stacie K. and she was super! Very helpful and worked different options to help save me money.

RAVEN N. 
Rating:
5.0

They are always awesome i been using this location for years they could train other location on customer service

mike B. 
Rating:
4.0

Customer did not leave a comment.

ENRIQUE G. 
Rating:
5.0

All the employees were very knowledgeable and helpful! They were also very quick and we were in and out really fast!

Luiz L. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel C. 
Rating:
5.0

Customer did not leave a comment.

CARILEE E. 
Rating:
5.0

Nothing

Tamara G. 
Rating:
3.0

My U-Haul was stolen. The day before I had to check into a treatment program and couldn't get any word out that I was hospitalized for 10 days. Yes when that received the info where the truck was that I found out for them that did give me extra time. Again I was hospitalized and couldn't return there calls. It doesn't take a brain scientist to know most everything was valuable. They do rent storage units and before I went in I told the gal I would try to have someone come down and get my things. With no provels I didn't get my property and was even charged a extra $800. For them to take my valuables to the landfill. So not only stolen from got screwed by U-Haul. Thank you. Great job.

Russell K. 
Rating:
4.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Cesar G. 
Rating:
1.0

We picked up the truck after hours and we couldn't get it out of where they parked it due to it being blocked in so we had to wait until the next morning to pick up a new truck and that pushed us back for us to be moving. The customer service at this location is horrible no one knows what they are doing.

Amanda W. 
Rating:
4.0

I rented a Uhaul twice this weekend using the app. I ended up at the counter both times which was frustrating to me. The app is not effective for self serve. I will rent from the counter in the future.

Brooke H. 
Rating:
4.0

Customer did not leave a comment.

Dawn F. 
Rating:
3.0

Customer did not leave a comment.

Bron D. 
Rating:
5.0

Customer did not leave a comment.

Betty W. 
Rating:
5.0

It was great

Sam R. 
Rating:
5.0

The conversation was professional. I would recommend to have a location in the store where we can drop off the equipment just to avoid being in the wrong waiting line.

Amandine L. 
Rating:
5.0

Customer did not leave a comment.

Matt D. 
Rating:
1.0

Total Joke, Soooo glad i wont be using this service again!!!!

David L. 
Rating:
5.0

Customer did not leave a comment.

Jared R. 
Rating:
4.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

The person that was moving the trucks around for the customers was incredibly great. Not sure what his name was. I think it may have been Adam. I do know that he had a prosthetic leg. He was very helpful for us as we had set up the rental online. Thank you Adam.

DERRICK W. 
Rating:
2.0

The customer service at this location was so bad. Next time I will go to a different location. I asked for help figuring out how to return the truck on line and the guy had the nerve to tell me he is the brochure figure it out.

Amanda W. 
Rating:
3.0

Customer did not leave a comment.

Matt F. 
Rating:
4.0

Needed to extend the rental a couple of times and the employee was helpful and pleasant.

Daryl D. 
Rating:
5.0

Staff was very helpful and processed my rental very quickly!

David G. 
Rating:
5.0

Customer did not leave a comment.

Alika T. 
Rating:
3.0

Make the parking lot easier to navigate

russell W. 
Rating:
5.0

Customer did not leave a comment.

Healer S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie M. 
Rating:
5.0

Customer did not leave a comment.

Gary S.  |  First Impressions 
Rating:
4.0

Nice staff.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yunga W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela R.  |  Overall Experience 
Rating:
5.0

buen lugar para rentar camion pa mudanzas. y almacenar cosas.

Manuel L.  |  First Impressions 
Rating:
5.0

I wish I could offer more than 5 stars. I'll just have to give 5 stars on Google review too. The staff let me stay late to unpack the truck and actually helped unload the truck with me. I'm sure that is not the standard but everyone is just so nice and accommodating!

Trent P.  |  First Impressions 
Rating:
5.0

Great staff and clean facility. Unfortunately the parking lot is extremely cramped which makes it a bit difficult to load storage rooms.

MARK D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris J.  |  Overall Experience 
Rating:
5.0

6 stars, I got the royal treatment.

Roger A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vern B.  |  First Impressions 
Rating:
5.0

Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

MEGHAN W.  |  Overall Experience 
Rating:
4.0

Thank you

Valorie J.  |  Overall Experience 
Rating:
5.0

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

DORI S.  |  Overall Experience 
Rating:
3.0

Good people working! Dead mouse in the storage!

russell b.  |  Reservation 
Rating:
5.0

Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

Roy M.  |  Overall Experience 
Rating:
5.0

Bob the manager was very helpful and friendly.

joe t.  |  Overall Experience 
Rating:
5.0

Friendly staff easy location to get to and well maintained would definitely recommend....

CINDY J.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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  • History

    We have an adaptive reuse program to better the environment!

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