Rude employees, terrible customer service, charge you fir things but don't give them to you then accuse you of not bringing them back. Worst location.DANAE S.
Customer Reviews for U-Haul Moving & Storage of West Valley
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was easy to work withCharles B.
All employees were knowledgeable, fast and helpful!TUITAMAIOFALEUPO H.
Customer did not leave a comment.David L.
Nothing you guys do a great job alreadyRosa R.
Customer did not leave a comment.Mirza L.
Customer did not leave a comment.STACIE B.
Had some garbage and dirt in trailer when I picked it up. I threw the garbage in your dumpster and swept out the trailer when I was done.Thomas C.
Customer did not leave a comment.Scott B.
Great service. Thanks for everythingKevin B.
Customer did not leave a comment.Adeania B.
The rep was not nice. I did self check in and still had to verify everything when I went to get the truck. She was rude!Carmelita M.
AWESOME LOCATION AND CUSTOMER SERVICE!!!!!Isabella F.
They were slammed and the wait was longer than expected. But they seemed to care and got to everyone as quick as they could.Sam N.
Customer did not leave a comment.Samantha R.
Customer did not leave a comment.Yaretzi P.
Customer did not leave a comment.Aaron O.
It took me 20 minutes to rent using my phone. Something that I should have been able to do in seconds. If you are going to have to call a secondary contact I should have known that before so that they would answer.Ronald S.
Customer did not leave a comment.Jorge V.
Everything was great the only concern I have was when I made a reservations online, they had to change it to a further away place. So, keeping online updated would be a very good service. But, the distant place, where we picked it up, gave us some extra miles, truly appreciated.Mark S.
Customer did not leave a comment.Ryan Y.
Uhaul has awful customer service and makes changing something a big ordeal. And still had to drive 1 hr and 30 mins out of my way to return my uhaul to a location that I did not request. I will never use uhaul again ...Chasen S.
I made an online reservation and arrived to the store at 9 AM. There was already a long line of customers waiting. The entire staff seemed to be unprepared, unorganized, and not prepared to open for the day. I didn't get out of there until 10 AM. Alicia was the representative that helped me. She asked me what time that I would return the equipment and I said 5 like my reservation said. She said they preferred 4 since it takes a bit to return and it gets busy so I said I'd try. She went through the instructions and information with me. Even the part where you have the option for after hours return. The same lady called me when I was on my way back to return it at 4:15 PM saying that I needed to return it at 4 and that I have now inconvenienced the next family. She was very rude to me on the phone and in my opinion just called to harass me for no reason. She said if I didn't bring it back within the next 30 minutes that she'd charge me $100. Even though I told her that was literally on my way. Overall, it was a very poor experience that was provided and I think everything could have been handled more professionally and friendly.SHAUNTEE N.
Customer did not leave a comment.Jose R.
The only reason I would not put excellent or not inviting is because of the location. I had to return a 26 ft truck and it was on the corner of busy street and a very small location. It was extremely difficult to get that truck in there. On the flip side, the staff was great and very helpful.Travis P.
Smooth transaction. ðŸ‘Stewart R.
This location was wonderful trying to accommodate our original reservation at another location. Glad they were able to help since we traveled 350 miles to help a family member move only to find out original reservation was rented to someone else. Thank you guys.Nicholas I.
Really great folksâ€¦ Very helpful even though they were very busy at the time. Helped us get the lights working for the trailer we rented. The problem was in our truck but they helped us with the fuse and everything worked as it should. The equipment was great check out and check in was flawless. Great group of people!Richard S.
Customer did not leave a comment.Jared W.
Did after hours pickup and was unable to get the truck because the wrong key was left for us. Was charged twiceMishea K.
The staff was friendly and very helpful. Location is horrible on the corner of a busy intersection. Not enough room to pull in and out with equipment.Hanna M.
Make it easier to log in when i want to use the online check in and check out, spent to much time trying to do it.enrique G.
Customer did not leave a comment.MARIBEL A.
Customer did not leave a comment.Jack G.
Customer did not leave a comment.Kirubadoss D.
The experience with UHaul was great and we got exactly what we needed for our move. The pickup and return was quick and easy.Kenneth N.
Customer did not leave a comment.KENT M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Mua L.
Area was very tight to return equipmentSteve E.
Very fast and professional service, I will not hesitate to use again. Thank You very much....Chris L.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.Dennis H.
Awesome teamJosue A.
Customer did not leave a comment.Zackary B.
Trash left behind seats and transmission probably needs work as it shifts hard.Harry C.
Customer did not leave a comment.KENNETH G.
Customer did not leave a comment.Seth C.
Customer did not leave a comment.Kelsey G.
Customer did not leave a comment.Mark or Lori F.
One employee there (lady) are very rudeEddy M.
Because of the few associates on duty it took a while to execute our transaction and get our tow dolly. other wise it was a good experience.Marvin L.
Customer did not leave a comment.Colby S.
Customer did not leave a comment.Eric E.
Everyone made the rental go smooth! Thanks!Joe T.
Dropped truck off well in advance of their posted closing time. Was informed that they were closed and could not help me.Randy G.
Customer did not leave a comment.Wayne B.
The first time I rented a pickup truck a week before this I wasn't told how to take the pitchers for the damages before I left the first time.had no idea what to do at all didn't get a how to for first time renting (pitchers before you leave) so I got charged all to get her $215.00 witch the damage to the back of the tailgate were already there before I got it he drove the truck up for me .I don't see how they can do that to people knowing there's damage to the vehicle and not putting a black X on it like he told me when I brought it back .I feel cheered and angry about that hole or deal .the second time the older man was very helpful and exsplaind a lot to me.I didn't make the same mistake again .I will never rent from uhaul again though no matter how desperate I am .Cheri A.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Rosendo V.
I was standing in the wrong line and one of the counter persons just let me and another person wait in the wrong place until one of the other persons at the other end of the counter said something to us.Rayell B.
It took me about 45 mins to get my truck. The line at the store was very long.. Truck was dirty. Nobody wiped the cup holders or the sterling wheel.Ana M.
Customer did not leave a comment.EDDY M.
Everyone there is very friendly and helpfulSteven S.
Customer did not leave a comment.Wilson P.
The location is hard to get in and out of. The workers are very nice and the trucks are very clean.Ashley R.
Customer did not leave a comment.Daphanie S.
It's a busy location on a corner. It's a bit unclear where to park, so I parked in the parking lot next door. Uhaul locations need to make it abundantly clear for customers where to pull in to get trailers attached, and the selected locations should facilitate that. This location wasn't the best.Kent L.
Customer did not leave a comment.Justin E.
I would've given a 5 star review but my husband had trouble returning the vehicle after multiple attempts to get the barcode to work. Eventually he gave up and just turned in the keys. Then we were charged almost $30 more than what was expected.Jennifer C.
The agent there was respectful and helped me to complete the truck delivery.PATRICIO A.
Customer did not leave a comment.Raymond B.
Great staff and excellent service!Joseph P.
Customer did not leave a comment.Lindsay A.
The employee that helped us was kind and quick. She may no unnecessary comments as well.Brooke T.
Customer did not leave a comment.Luis A.
Customer did not leave a comment.Betty S.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.karen H.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Charles Scott M.
I was happy until I git charged for fuel when I returned it with the tank being filed up to the line to the required amount from the previous pick up.Jana F.
Customer did not leave a comment.Daphanie S.
Customer did not leave a comment.Audree F.
The heater in the truck barley worked. Not sure if that's just how the trucks come but I was freezing!Devon L.
All employees where extremely polite and professional. Even though it was somewhat busy they were attentive and efficient i will always come to this location in the future. Great Service made the process extremely quick easy and painless. 5 + StarsCHUKWUMA I.
Customer did not leave a comment.Victor R.
Loved the after hours drop offTIMOTE H.
The person who originally checked me in was amazing! He was friendly despite how busy the site was and made sure to clearly outline everything. Because of this interaction I will come back anytime I have a need to this location.SUNSHINE W.
Customer did not leave a comment.Sean O.
Locations appear to be understaffedPeter B.
Customer did not leave a comment.Micheal S.
Customer did not leave a comment.mauricio A.
Customer did not leave a comment.Edgar A.
Customer did not leave a comment.Barbara M.
I don't know if i could recommend to a friend cuz you are to slow in answer the telephone i had in hold for 23 minutesVanessa S.
The service was excellent and very nice staff quick and covieniantJanice T.
6 stars, I got the royal treatment.Roger A. | First Impressions
Customer did not leave a comment.Gary O. | Overall Experience
Customer did not leave a comment.Paul M. | Overall Experience
Customer did not leave a comment.Vern B. | First Impressions
Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.MEGHAN W. | Overall Experience
Thank youValorie J. | Overall Experience
I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!DORI S. | Overall Experience
Good people working! Dead mouse in the storage!russell b. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the environment!