Customer Reviews for U-Haul Moving & Storage of West Valley

4532 reviews

4690 S 4000 W   West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

(801) 966-6312

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 966-6312

4690 S 4000 W
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Rosendo V. 
Rating:
4.0

I was standing in the wrong line and one of the counter persons just let me and another person wait in the wrong place until one of the other persons at the other end of the counter said something to us.

Rayell B. 
Rating:
1.0

It took me about 45 mins to get my truck. The line at the store was very long.. Truck was dirty. Nobody wiped the cup holders or the sterling wheel.

Ana M. 
Rating:
5.0

Customer did not leave a comment.

EDDY M. 
Rating:
5.0

Everyone there is very friendly and helpful

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Wilson P. 
Rating:
4.0

The location is hard to get in and out of. The workers are very nice and the trucks are very clean.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Daphanie S. 
Rating:
3.0

It's a busy location on a corner. It's a bit unclear where to park, so I parked in the parking lot next door. Uhaul locations need to make it abundantly clear for customers where to pull in to get trailers attached, and the selected locations should facilitate that. This location wasn't the best.

Kent L. 
Rating:
4.0

Customer did not leave a comment.

Justin E. 
Rating:
3.0

I would've given a 5 star review but my husband had trouble returning the vehicle after multiple attempts to get the barcode to work. Eventually he gave up and just turned in the keys. Then we were charged almost $30 more than what was expected.

Jennifer C. 
Rating:
3.0

The agent there was respectful and helped me to complete the truck delivery.

PATRICIO A. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Great staff and excellent service!

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Lindsay A. 
Rating:
4.0

The employee that helped us was kind and quick. She may no unnecessary comments as well.

Brooke T. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

Betty S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

karen H. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Customer did not leave a comment.

Charles Scott M. 
Rating:
3.0

I was happy until I git charged for fuel when I returned it with the tank being filed up to the line to the required amount from the previous pick up.

Jana F. 
Rating:
5.0

Customer did not leave a comment.

Daphanie S. 
Rating:
5.0

Customer did not leave a comment.

Audree F. 
Rating:
5.0

The heater in the truck barley worked. Not sure if that's just how the trucks come but I was freezing!

Devon L. 
Rating:
5.0

All employees where extremely polite and professional. Even though it was somewhat busy they were attentive and efficient i will always come to this location in the future. Great Service made the process extremely quick easy and painless. 5 + Stars

CHUKWUMA I. 
Rating:
2.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Loved the after hours drop off

TIMOTE H. 
Rating:
5.0

The person who originally checked me in was amazing! He was friendly despite how busy the site was and made sure to clearly outline everything. Because of this interaction I will come back anytime I have a need to this location.

SUNSHINE W. 
Rating:
4.0

Customer did not leave a comment.

Sean O. 
Rating:
4.0

Locations appear to be understaffed

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Micheal S. 
Rating:
5.0

Nothing

corry A. 
Rating:
2.0

Customer did not leave a comment.

mauricio A. 
Rating:
4.0

Customer did not leave a comment.

Edgar A. 
Rating:
5.0

Customer did not leave a comment.

Barbara M. 
Rating:
3.0

I don't know if i could recommend to a friend cuz you are to slow in answer the telephone i had in hold for 23 minutes

Vanessa S. 
Rating:
5.0

The service was excellent and very nice staff quick and covieniant

Janice T. 
Rating:
3.0

The picking up of the vehicle process was easy & the dropping off process was just as good. Friendly staff.

John S. 
Rating:
3.0

This location was suppose to contact me concerning being over charged. They chose not to fallow through.

Dan H. 
Rating:
3.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
2.0

They forgot the blankets and booked the wrong return date

Jack C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

Thanks

Salif N. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
4.0

Customer did not leave a comment.

Stephen M. 
Rating:
1.0

Trash from previous user. Food left under driver side seat. Drink spillage was stained on center console. Gas was below 3/4 of a tank when picked up.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

Yvonne J. 
Rating:
5.0

I experienced quick and easy check and return. I loved that. I was trying to call and ask some questions, but no one answered the phone. I was able to take care of it with the app.

David H. 
Rating:
4.0

Customer did not leave a comment.

Anna J. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

Customer did not leave a comment.

Leticia Z. 
Rating:
5.0

Love the new electronic check in with photos of existing damage and mileage and tank level. Cooi. It was a great experience, no hastle. You got the process right!!!!!

JAROLD M. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
3.0

Customer did not leave a comment.

Daphanie S. 
Rating:
5.0

I tried tto rent from your 3900 st location and your state st at 5300 location but got either very poor service or bad information. actually when I went into the 3900 st location I received such poor service that I walked out in frustration. The attitude of the staff there was a very poor representation of U-Haul and I would strongly recommend that no-one rent from them if they are interested in getting service

Michael C. 
Rating:
5.0

My charges were not correct I would like a call to get this resolved.

Bruce S. 
Rating:
1.0

Over charged. $388 for 3 days. Had to wait 20 minutes to pull the truck in lot because of busy traffic at the drop off location and by the time I dropped the truck off the gas was literally 1/16 of where it needed to be and I was charged$36 for gas on top of all the other daily charges. The person who checked the truck in was rude and argued with me over the gas. I will never use Uhaul ever again due to this experience and I will tell everyone I know not to use Uhaul either. I am beyond livid over this experience at this location.

Elizabeth M. 
Rating:
1.0

It was dirty it took almost an hour to pick up a trailer that I rented online. Bad experience.

Garrett V. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Thank you! The check-out process on the truck return was not easy but it was easy to make the reservation and pick up the truck and nice firvyour help in scheduling movers. Thanks.

Jane K. 
Rating:
3.0

Need a bigger lot for your trailer rentals. Customer service counter reps should not have to hook up trailers, etc

Leroy K. 
Rating:
2.0

They are just not answering phones at all. I know they are short-staffed, but the overall customer service experience was underwhelming.

Tobiah D. 
Rating:
5.0

Customer did not leave a comment.

Laurie E. 
Rating:
3.0

Love the service

Faafua A. 
Rating:
5.0

It was perfect

Stewart G. 
Rating:
5.0

Rowe was very friendly at the counter and the yard help was very professional in hooking up my unit lights and chains. This is my local store, I highly recommend their services!

Gregory G. 
Rating:
3.0

The initial staff member I encountered was rude and short tempered, ( I asked how long it would be before I was helped and she responded that I wasn't special and might wait longer for asking) everyone beyond that older woman was excellent, they found my reservation quickly and got me on my way.

Jerry S. 
Rating:
5.0

Very hard working crew. They helped me alot

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
2.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

RYAN J. 
Rating:
5.0

Customer did not leave a comment.

Akwor C. 
Rating:
5.0

Customer did not leave a comment.

Phil V. 
Rating:
5.0

the waiting time . after this they are very friendly

Sergio R. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Lot is a little small, but it has a great staff and great service!

MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

🤘

Timothy D. 
Rating:
5.0

???

Josedejesus N. 
Rating:
4.0

Customer did not leave a comment.

Xenia L. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

The service was great and the lady spoke in my language (Spanish) so make my transaction easy

Fabio A. 
Rating:
5.0

Customer did not leave a comment.

Eva K. 
Rating:
5.0

Fast friendly service, what more could ask for. I'll be back when I need a moving truck again. Thanks, Mr. Redd

Stewart R. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

Isua V. 
Rating:
3.0

It's between a 3 and a 4.. Everyone is super friendly but every time I go to this location they always forget to give me my dolly I order >_< .. That is the only thing I think should be worked on... maybe the price of it too actually. $30 dollars is a lot... but I'm always a broke bitch so I'm biased.

Rebecca C. 
Rating:
3.0

I was quoted 39.95 day rental ,then get charged rental rate and rental fee ,not explained that it was a double charge when I expected half what was charged ,also wasn't informed how much per mile prior to use

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Craig G. 
Rating:
5.0

Good location. Friendly and helpful staff. Great inventory.

RICHARDJOHN E. 
Rating:
4.0

Tire pressure on all 4 trailer tires was 85 psi and there was sheet rock dust and crumbles all over the inside. Not a big deal for me and what I was moving, but clothing, dishes, furniture would all have dust in/on them. I just deflated the tires to the 45 psi shown on the sidewall before I pulled it.

matt M. 
Rating:
5.0

Customer did not leave a comment.

Bao T. 
Rating:
5.0

6 stars, I got the royal treatment.

Roger A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vern B.  |  First Impressions 
Rating:
5.0

Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

MEGHAN W.  |  Overall Experience 
Rating:
4.0

Thank you

Valorie J.  |  Overall Experience 
Rating:
5.0

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

DORI S.  |  Overall Experience 
Rating:
3.0

Good people working! Dead mouse in the storage!

russell b.  |  Reservation 
Rating:
5.0

Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

Roy M.  |  Overall Experience 
Rating:
5.0

Bob the manager was very helpful and friendly.

joe t.  |  Overall Experience 
Rating:
5.0

Friendly staff easy location to get to and well maintained would definitely recommend....

CINDY J.  |  Overall Experience 
No reviews have been submitted for this location.

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