Customer Reviews for U-Haul Moving & Storage of West Valley

5,063 reviews

4690 S 4000 W   West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

(801) 966-6312

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(801) 966-6312

4690 S 4000 W
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

NA

Apryl L. 
Rating:
5.0

Customer did not leave a comment.

Pedro B. 
Rating:
1.0

I requested a non smoking truck , the truck I rented smelled like an ashtray ! It was so bad I had to drive with the windows down because it made me nauseous . They got the return date wrong and so that made me all un happy .

Eric S. 
Rating:
1.0

Replace the girl working at the counter.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Thanks! I was very satisfied!

Gregoria T. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
1.0

Their customer service is a piece of s***. They need to get their crap together. They screwed up my order. Made me go 45 minute out of my way to get my truck and wouldn't even pay for my gas. Only gave me a few miles in credit which wasn't enough compared to the gas to get there and back. Guy I dropped of the truck with was an arrogant jerk and made me put in1 gallon of gas more just to move the gage a millimeter to his satisfaction. Literally 1 more gallon. And screwed up my order. Talked to the manager and they wouldn't believe my story so they called and verified it with the area manager for my mile credit and proceeded to tell me how it was my fault and they shouldn't be giving me mile credits. They are the one who screwed up my order. How is that my fault! Most terrible customer service ever. STAY AWAY FROM THEM!!

Zachariah H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
3.0

Customer did not leave a comment.

Harry C. 
Rating:
1.0

Didnt have our vehicle on original date. That made us have to get a hotel for an extra night that your company would not reimburse us for. This also caused my husband to miss an important work meeting, because we had to wait an extra day to receive our truck.

Nathanael S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Was told I could bring it back for an after hours drop off. Lot was full and nowhere to drop off the trailer, wasted lots of gas and my Sunday evening. Was late for work next day because I had to go clear back to drop it off.

Paul P. 
Rating:
5.0

buen lugar para rentar camion pa mudanzas. y almacenar cosas.

Manuel L.  |  First Impressions 
Rating:
1.0

I went over gas tank fill and spend extra, manager didn't care to provide a discount or assist me.

Alfonso P. 
Rating:
5.0

Customer did not leave a comment.

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

PEGGY M. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
5.0

Customer did not leave a comment.

DANNY Q. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
2.0

Very slow

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Laurie S. 
Rating:
5.0

Customer did not leave a comment.

Hennesy R. 
Rating:
4.0

My only frustration was with my reservation being moved twice; each time to a location further from my house, which caused me to pay a lot more for mileage.

Stacey D. 
Rating:
5.0

Julie was amazing to keep the process simple and very quick. SO SMOOTH!! A great option for our needs today and definitely in the future.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

Sophia M. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

Property was kinda small, not sure if they were closing for the day but truck was not ready.

John B. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
1.0

Pay attention and have manners. Being rude and making you uncomfortable is their way of operating just to get you out the door and on with their life's.

Melissa D. 
Rating:
4.0

staff was very friendly and helpful

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Akinwole B. 
Rating:
4.0

Customer did not leave a comment.

Simeon R. 
Rating:
3.0

Customer did not leave a comment.

Fernando C. 
Rating:
5.0

Customer did not leave a comment.

bobby D. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

The man that helped us was fantastic! I believe his name was Abraham...he really knew his way around the place and was very efficient and professional.

MaryKaye L. 
Rating:
5.0

Very helpful, knowledgeable staff.

Yolanda K. 
Rating:
4.0

Customer did not leave a comment.

Jesse W. 
Rating:
5.0

Customer did not leave a comment.

Suzanne M. 
Rating:
3.0

Customer did not leave a comment.

sheynne J. 
Rating:
5.0

Customer did not leave a comment.

Trent W. 
Rating:
5.0

Honestly communication was excellent and professional, the website was easy to use I was able to upload the information needed without a problem, one feature I absolutely liked was the ability to know when you're in the right location that itself was reliving because the truck I rented was no more then 10 feet away. The truck was really clean one thing I do have a comment on is that the 10” did not have a ramp a little inconvenient but luckily I didn't need it although it would have been nice. Thank you for your services and thank you for your professionalism. -Hector Garcia

Hector G. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Do you need part time driver's to take trucks back to California ? If so, give me a call or g mail

melvin L. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
3.0

I think prices are a bit high to rent regular pickup truck. Advertising on the truck said 19.95 but it cost me about 170$ total! For that much I could have rented a 4 door pickup at hertz or some other rental place and kept it the entire day.

Miguel G. 
Rating:
4.0

I know that you have to be thorough so that you can maintain your vehicles and so there is no fraud. But the number of emails, texts and required codes felt really excessive. To the point that I was getting really annoyed. I hope that it was an isolated incident.

Kathryn M. 
Rating:
4.0

Customer did not leave a comment.

LAUREN C. 
Rating:
5.0

Customer did not leave a comment.

Arisbee R. 
Rating:
5.0

awsome !

phuong thu thi N. 
Rating:
1.0

$16 cost they charged me 5 times more.

Joseph G. 
Rating:
5.0

Employees were very helpful and courteous.

Alice Z. 
Rating:
5.0

Location and truck were good. The app is terrible. Not efficient nor worked properly. Very cumbersome to check the truck in and out and the check in process did not work at all and waited a full day for the truck to be checked in manually by the staff and receive an invoice.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

There was a low tire indicator light on and the truck was below 1/4 fuel.

Lyle L. 
Rating:
5.0

Nice friendly

Sophia M. 
Rating:
5.0

Customer did not leave a comment.

Phil B. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

The entrance is always half blocked

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

Customer did not leave a comment.

Cole L. 
Rating:
5.0

Both Rep's, the one when we picked up and the other when we dropped off were very friendly, courteous and efficient. Thank you, excellent customer service! 😊

Tamara B. 
Rating:
5.0

I tried to check in using my phone but it asked to scan a location barcode to confirm my location. The website said the location barcode should be posted to the left of the building door but I could not find it. The staff was very friendly and helped me quickly though.

Matthew G. 
Rating:
5.0

Nothing, just keep doing what your doing. Thanks for being there.

dirk M. 
Rating:
3.0

I ordered a 1 bedroom uhaul then the place on ordered it from didn't have it so I had to go to a different location. By then they said they only had a 2 bedroom uhaul I was expecting to pay $400, then they go ahead and tell me $500! That $100 more o was NOT EXPECTING AND COULD HAVE GONE TO THE TANK OF GAS! Filling the trucks is a joke I can't believe it they eat the gas up! If they stuck to the price I got quoted for I would have done 4 stats very disappointing....

Wayne H. 
Rating:
4.0

Great customer service, had to wait but that is luck of the draw sometimes. The equipment was great, rachets on the trailer were hard to move but minor issues overall. Once they were finished with other customers they were fast checking out and returning equipment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great customer service at the West Valley City, UT U-Haul!

ruben P. 
Rating:
5.0

Customer did not leave a comment.

Stuart J. 
Rating:
5.0

Fast and efficient

wain M. 
Rating:
3.0

Horrible location area and no room for anything and watch a uhaul employee back into the trailer dolly. Plus for a out of state trailer cost $235 is ridiculous. I understand they give 4 days but when only used for 3 should get a discount.

Jason A. 
Rating:
5.0

Such a great business- all salesman were professional and knowledgeable

PAULA S. 
Rating:
5.0

Julianne was very helpful and friendly.

DAVID B. 
Rating:
2.0

This is my second uhaul ina. Month and both were so far out of alignment how is that even legal to rent out??? First one had such bald tires I was worried one would blow.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Cliff F. 
Rating:
5.0

The two employees I worked with this morning were very helpful and knowledgeable.

Deirdre O. 
Rating:
5.0

Happy with the services. Thanks

Sharon M. 
Rating:
3.0

Add cruise control. You can't maintain a set speed to improve gas mileage and the gas mileage is horrible in those trucks.

Michael D. 
Rating:
1.0

Received truck with not even the same amount of gas as they quoted. Then when I tried to go tell them about it the guy at the counter give me attitude and said that it was my fault that I didn't do a proper walk around. Well if they would have checked the truck back in I don't recommend this location.

Derek M. 
Rating:
5.0

Customer did not leave a comment.

Srihari K. 
Rating:
1.0

Dudes pretty much told me to fuck off when I asked about compensation for the extra quarter tank of gas I put in it 🙄

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

alvaro A. 
Rating:
4.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
3.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Amazing service!!

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Byron Q. 
Rating:
5.0

Everyone was friendly and helpful. The service is reasonably priced. Excellent experience.

Omar P. 
Rating:
4.0

The person who helped me was excellent. The two Caucasian men avoided and didn't want to help me and should be reprimanded.

Paulette G. 
Rating:
5.0

I appreciate these guys when I was having troubles booking online I was able to come in and book after they had quite taking reservations

Tristan T. 
Rating:
4.0

Customer did not leave a comment.

Arielle L. 
Rating:
5.0

I wish I could offer more than 5 stars. I'll just have to give 5 stars on Google review too. The staff let me stay late to unpack the truck and actually helped unload the truck with me. I'm sure that is not the standard but everyone is just so nice and accommodating!

Trent P.  |  First Impressions 
Rating:
5.0

Great staff and clean facility. Unfortunately the parking lot is extremely cramped which makes it a bit difficult to load storage rooms.

MARK D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris J.  |  Overall Experience 
Rating:
5.0

6 stars, I got the royal treatment.

Roger A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vern B.  |  First Impressions 
Rating:
5.0

Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

MEGHAN W.  |  Overall Experience 
Rating:
4.0

Thank you

Valorie J.  |  Overall Experience 
Rating:
5.0

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

DORI S.  |  Overall Experience 
Rating:
3.0

Good people working! Dead mouse in the storage!

russell b.  |  Reservation 
Rating:
5.0

Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

Roy M.  |  Overall Experience 
Rating:
5.0

Bob the manager was very helpful and friendly.

joe t.  |  Overall Experience 
Rating:
5.0

Friendly staff easy location to get to and well maintained would definitely recommend....

CINDY J.  |  Overall Experience 
No reviews have been submitted for this location.

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