Customer Reviews for U-Haul Moving & Storage of West Valley

5,022 reviews

4690 S 4000 W   West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

(801) 966-6312

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 966-6312

4690 S 4000 W
West Valley City, UT 84120
(W Of I-215 corner of 4700 S and 4000 W)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

The man that helped us was fantastic! I believe his name was Abraham...he really knew his way around the place and was very efficient and professional.

MaryKaye L. 
Rating:
5.0

Very helpful, knowledgeable staff.

Yolanda K. 
Rating:
4.0

Customer did not leave a comment.

Jesse W. 
Rating:
5.0

Customer did not leave a comment.

Suzanne M. 
Rating:
3.0

Customer did not leave a comment.

sheynne J. 
Rating:
5.0

Customer did not leave a comment.

Trent W. 
Rating:
5.0

Honestly communication was excellent and professional, the website was easy to use I was able to upload the information needed without a problem, one feature I absolutely liked was the ability to know when you're in the right location that itself was reliving because the truck I rented was no more then 10 feet away. The truck was really clean one thing I do have a comment on is that the 10” did not have a ramp a little inconvenient but luckily I didn't need it although it would have been nice. Thank you for your services and thank you for your professionalism. -Hector Garcia

Hector G. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Do you need part time driver's to take trucks back to California ? If so, give me a call or g mail

melvin L. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
3.0

I think prices are a bit high to rent regular pickup truck. Advertising on the truck said 19.95 but it cost me about 170$ total! For that much I could have rented a 4 door pickup at hertz or some other rental place and kept it the entire day.

Miguel G. 
Rating:
4.0

I know that you have to be thorough so that you can maintain your vehicles and so there is no fraud. But the number of emails, texts and required codes felt really excessive. To the point that I was getting really annoyed. I hope that it was an isolated incident.

Kathryn M. 
Rating:
4.0

Customer did not leave a comment.

LAUREN C. 
Rating:
5.0

Customer did not leave a comment.

Arisbee R. 
Rating:
5.0

awsome !

phuong thu thi N. 
Rating:
1.0

$16 cost they charged me 5 times more.

Joseph G. 
Rating:
5.0

Employees were very helpful and courteous.

Alice Z. 
Rating:
5.0

Location and truck were good. The app is terrible. Not efficient nor worked properly. Very cumbersome to check the truck in and out and the check in process did not work at all and waited a full day for the truck to be checked in manually by the staff and receive an invoice.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

There was a low tire indicator light on and the truck was below 1/4 fuel.

Lyle L. 
Rating:
5.0

Nice friendly

Sophia M. 
Rating:
5.0

Customer did not leave a comment.

Phil B. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

The entrance is always half blocked

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

Customer did not leave a comment.

Cole L. 
Rating:
5.0

Both Rep's, the one when we picked up and the other when we dropped off were very friendly, courteous and efficient. Thank you, excellent customer service! 😊

Tamara B. 
Rating:
5.0

I tried to check in using my phone but it asked to scan a location barcode to confirm my location. The website said the location barcode should be posted to the left of the building door but I could not find it. The staff was very friendly and helped me quickly though.

Matthew G. 
Rating:
5.0

Nothing, just keep doing what your doing. Thanks for being there.

dirk M. 
Rating:
3.0

I ordered a 1 bedroom uhaul then the place on ordered it from didn't have it so I had to go to a different location. By then they said they only had a 2 bedroom uhaul I was expecting to pay $400, then they go ahead and tell me $500! That $100 more o was NOT EXPECTING AND COULD HAVE GONE TO THE TANK OF GAS! Filling the trucks is a joke I can't believe it they eat the gas up! If they stuck to the price I got quoted for I would have done 4 stats very disappointing....

Wayne H. 
Rating:
4.0

Great customer service, had to wait but that is luck of the draw sometimes. The equipment was great, rachets on the trailer were hard to move but minor issues overall. Once they were finished with other customers they were fast checking out and returning equipment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great customer service at the West Valley City, UT U-Haul!

ruben P. 
Rating:
5.0

Customer did not leave a comment.

Stuart J. 
Rating:
5.0

Fast and efficient

wain M. 
Rating:
3.0

Horrible location area and no room for anything and watch a uhaul employee back into the trailer dolly. Plus for a out of state trailer cost $235 is ridiculous. I understand they give 4 days but when only used for 3 should get a discount.

Jason A. 
Rating:
5.0

Such a great business- all salesman were professional and knowledgeable

PAULA S. 
Rating:
5.0

Julianne was very helpful and friendly.

DAVID B. 
Rating:
2.0

This is my second uhaul ina. Month and both were so far out of alignment how is that even legal to rent out??? First one had such bald tires I was worried one would blow.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Cliff F. 
Rating:
5.0

The two employees I worked with this morning were very helpful and knowledgeable.

Deirdre O. 
Rating:
5.0

Happy with the services. Thanks

Sharon M. 
Rating:
3.0

Add cruise control. You can't maintain a set speed to improve gas mileage and the gas mileage is horrible in those trucks.

Michael D. 
Rating:
1.0

Received truck with not even the same amount of gas as they quoted. Then when I tried to go tell them about it the guy at the counter give me attitude and said that it was my fault that I didn't do a proper walk around. Well if they would have checked the truck back in I don't recommend this location.

Derek M. 
Rating:
5.0

Customer did not leave a comment.

Srihari K. 
Rating:
1.0

Dudes pretty much told me to fuck off when I asked about compensation for the extra quarter tank of gas I put in it 🙄

Nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

alvaro A. 
Rating:
4.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
3.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Amazing service!!

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Byron Q. 
Rating:
5.0

Everyone was friendly and helpful. The service is reasonably priced. Excellent experience.

Omar P. 
Rating:
4.0

The person who helped me was excellent. The two Caucasian men avoided and didn't want to help me and should be reprimanded.

Paulette G. 
Rating:
5.0

I appreciate these guys when I was having troubles booking online I was able to come in and book after they had quite taking reservations

Tristan T. 
Rating:
4.0

Customer did not leave a comment.

Arielle L. 
Rating:
5.0

I was very happy with my experience. It was a very busy day for them and obviously they were dealing with some difficult customers at the time, but were still very helpful and pleasant to interact with. Well done!

Stephen H. 
Rating:
1.0

This is by far the worst uhaul experience ive ever had after 3 days of haveing the uhaul mind u i never got a call nor did my man they ended up threatning me with the cops that if it was not returned that day they were reporting it stolen well i was in the middle of haveing to move my whole apt sorry i did not take 2 min out to call i was just a bit busy so i got treated as a straight criminal i dont have a record thankyou i was not stealing your uhaul i was moveing i would never thought this would happen with this company i will never go through them again 2nd they charged me for shit i never even rented a dolly and some cover pads i never once asked for those worst experance ever

Krystal B. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

I can without a reservation, and this location is always busy, the location manager greeted me quickly and lucky me, was able to sat right away. Process was extremely fast and convenient. I've use this location before, but they do deserve the great comment as it is friendly and professional. In days where people have high expectations and where staffing is an issue, this location is doing an amazing job!

Leo R. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Ya did good... Thanks!

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Graydon G. 
Rating:
5.0

Awesome 👍

Petelo V. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
3.0

Customer did not leave a comment.

Wendell M. 
Rating:
4.0

They were crazy busy but still got us in and out quick. Super friendly employees!

ALANA L. 
Rating:
5.0

The staff was very friendly and helpful. Even though it was a busy weekend, I was in and out in good time.

Donnielle S. 
Rating:
4.0

Overall a good experience. The return lanes for equipment were located in an area out front that made it inconvenient for parking in the front parking spaces and backing out of the front parking spaces. It was also a bit awkward backing into the driveway to hookup to the rental trailer. It was pretty busy at the time of pick up, but overall customer service was good. Equipment was in good condition, although the empty trailer bumped and jostled a lot. I was afraid something was wrong, but when I called I was informed that it was normal. Glad we only did a one-way rental as having the trailer bumping and jostling for over 600 miles back to original rental location would have caused damage to either my car or the trailer or both. Also, this location is on a busy intersection, so entering and exiting can be a bit tricky.

Monika L. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

PedroR P. 
Rating:
5.0

Customer did not leave a comment.

Todd O. 
Rating:
5.0

Customer did not leave a comment.

Holly H. 
Rating:
5.0

The person that helped me was so great he was very LGBT+ friendly

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Tyson M. 
Rating:
4.0

Customer did not leave a comment.

Natalie Z. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Great service!

KEvin B. 
Rating:
5.0

Customer did not leave a comment.

donavon P. 
Rating:
3.0

Customer did not leave a comment.

Fangufangu M. 
Rating:
5.0

No words to me is a perfect store,

Freddy A. 
Rating:
5.0

Customer did not leave a comment.

Carl C. 
Rating:
4.0

Very helpful.

LuAnn B. 
Rating:
5.0

Customer did not leave a comment.

Luke D. 
Rating:
5.0

We have been renting uhaul from this location! And we always go back every time we need to rent!

JANE R. 
Rating:
5.0

Just stay as helpful as you were with us!

Charles M. 
Rating:
3.0

Customer did not leave a comment.

sarah M. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

The people were great you just need more space.

Tom R. 
Rating:
4.0

Customer did not leave a comment.

Kody B. 
Rating:
5.0

Very helpful they run a nice clean organization, I give them five stars

Brett W. 
Rating:
5.0

Jeffery was a great help.

Judy W. 
Rating:
2.0

Did not appreciate the call threatening to call the police if the equipment wasn't return by certain hour, I was 2 days past the return day but told him I would return it that day, I was aware of it being late but was willing to pay the extra days

Ricardo C. 
Rating:
5.0

I wish I could offer more than 5 stars. I'll just have to give 5 stars on Google review too. The staff let me stay late to unpack the truck and actually helped unload the truck with me. I'm sure that is not the standard but everyone is just so nice and accommodating!

Trent P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara B. 
Rating:
5.0

Customer did not leave a comment.

Angie H. 
Rating:
5.0

The people were great. Very knowledgeable and helpful.

nancy H. 
Rating:
5.0

Great staff and clean facility. Unfortunately the parking lot is extremely cramped which makes it a bit difficult to load storage rooms.

MARK D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris J.  |  Overall Experience 
Rating:
5.0

6 stars, I got the royal treatment.

Roger A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vern B.  |  First Impressions 
Rating:
5.0

Great experience! Everyone was so nice and helpful, plus the unit was clean and easy to access.

MEGHAN W.  |  Overall Experience 
Rating:
4.0

Thank you

Valorie J.  |  Overall Experience 
Rating:
5.0

I have been using U-Haul for all my moving needs and have always been treated respectfully and I love the free month storage when renting a trailer. They are great!

DORI S.  |  Overall Experience 
Rating:
3.0

Good people working! Dead mouse in the storage!

russell b.  |  Reservation 
Rating:
5.0

Staff was very helpful allowing us to use a 4-wheel cart and 2-wheel dolly if needed to move the larger/heavy items down the steps.

Roy M.  |  Overall Experience 
Rating:
5.0

Bob the manager was very helpful and friendly.

joe t.  |  Overall Experience 
Rating:
5.0

Friendly staff easy location to get to and well maintained would definitely recommend....

CINDY J.  |  Overall Experience 
No reviews have been submitted for this location.

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