Customer Reviews for U-Haul Moving & Storage of Westbelt

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westbelt

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Patricia M.
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The staff helped me in the rain!

AMINMOHAMED L.
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excellent staff to deal with. Thank You

Chelsea W.
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Customer did not leave a comment.

Julie S.
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Customer did not leave a comment.

NDUBUISI N.
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What you did and your explanation of the contract was perfect. Keep it up

Bobbie d. | First Impressions |
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Eager to be of assistance and very helpful with getting the right size unit for items arriving from out of town.

Juan A.
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Customer did not leave a comment.

manuel c. | Overall Experience |
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Customer did not leave a comment.

Monica O.
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The lady that rent me the truck was so nice and explained everything with extremely patient.

REGINE W.
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The seats had dog hair and smelled funny last time but good experience and customer service each time

Chrystal H.
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ALL of the staff was informative, professional and just great! I had a brief chance to speak with each one while there. Special thanks to Brian and Gary , who checked me in and who checked me out. Also the last gentleman I spoke with who kept me company with information about future rentals and recipes while I waited to be picked up after dropping off the truck. Even the customer service rep who answered my call when I was stuck in traffic to update my drop off time was excellent. Thanks again for making my move so much easier!! Will recommend and use you guys again. Stay safe!!

KARESSA C. | First Impressions |
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Customer did not leave a comment.

Janet F.
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Customer did not leave a comment.

SYED IQBAL A.
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Good service

pam e. | Overall Experience |
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Customer did not leave a comment.

BEVERLY P.
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The truck stank..had to roll down windows..difficulty in getting in touch with location to advise I did not get the sofa cover i paid for ..unsuccessful in reaching by phone

sylvia s. | First Impressions |
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The sales associate was friendly , knowledgeable , and very patient . Thank you.

robert S.
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This location was a pleasure to deal with, however my reservation was made for another location then changed. The location it was changed to did not have the equipment and did not bother to notify me. After driving in heavy traffic to get there for 45 minutes it was switched to the location I picked up at. I will use that location in the future.

Thomas D. | Overall Experience |
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Had my RV stored here for 3 years. Mostly a good experience. Would have preferred 24 hour access at no additional cost.

Adrienne G. | Overall Experience |
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Customer did not leave a comment.

CARMEN MARIA S.
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Have more than one customer representative available,so that the waiting time is not so long .

Charles G.
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Have the rental after hours explained more in detail. I was charged for 2 days when i used it for 6 hrs

dianna t. | First Impressions |
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Customer did not leave a comment.

EDDIE W.
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Due to had to be rushed to bring truck back.

Samantha S.
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Everything was great.

Jeremy D.
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Customer did not leave a comment.

Jose G.
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The equipment was working the light,

Timothy S.
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Customer did not leave a comment.

DANIEL B.
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Customer did not leave a comment.

RILEY J.
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Just continue doing what you are doing. Everyone of your employees that I came in contact with were friendly yet professional.

Nakeira H.
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Customer did not leave a comment.

Nohemy G.
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The people work here were super helpful. They answered all my questions without being bothered by me asking. Extremely friendly and made me feel like I was in good hands. I want to say the gentleman who took the U-Haul back his name was “Gary”. The absolute best. Super friendly

ALICIA B.
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Customer did not leave a comment.

Tina O.
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Customer did not leave a comment.

Emmitt S.
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The equipment was clean, but the brakes on the truck were about to give out. I had to really press on the brakes to stop. This is a safety hazard. Would have liked a discount, but safety did not seem to be a concern for UHaul. I'm pretty the guys at the front desk are not the ones responsible for fixing brakes on truck. I did let the gentleman know that received the truck when I returned it.

daud b. | Overall Experience |
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I wish to bring to your attention that I moved out of the storage on5/29/2020 and not 6/25/2020 as indicated in your rating survey

RAY DON C.
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Customer did not leave a comment.

JOHN S.
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Customer did not leave a comment.

ANDROS S.
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Customer did not leave a comment.

Brandy M.
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Great job!!

rosie j. | First Impressions |
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Customer did not leave a comment.

Jasmond S.
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Great people great safe social distancing choices also

Isaac G.
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Keep doing what you doing

Broderick A. | First Impressions |
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Customer did not leave a comment.

tyler s. | Overall Experience |
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They had to right to tow my cars during this pandemic if my unit came with two parking spots i don’t understand how i am not allowed to park cars there now i have lost two of cars & cant afford to get them out with during not able to work at this time

Donald M.
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Equipment brake lights and turn signals did not work

Fnu M.
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I drop online and I see they charge me over $25 for Clening I Use for cigaret display move only and truck already clean so please refund me $25.00

Kim L.
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On the vehicle when you press the breaks the steering wheel turned back-and-forth and it was hard to hold. Also the driver seat was very difficult to adjust. Actually I could not adjust it at all, I had to get the employee & then my husband to adjust it. BUT the employee gets a 100% AWESOME rate. He was helpful, smiling & informative. I rent a u-haul for my business about once a month. This employee went above and beyond.

Roy C. | First Impressions |
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Good customer service

Reginald B.
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Customer did not leave a comment.

tawana A.
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Perfect

Pamela J.
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Customer did not leave a comment.

Daniel L.
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Customer did not leave a comment.

Nathaniel L.
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Customer did not leave a comment.

Margie G.
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Customer did not leave a comment.

tony W.
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I love the service there it's the only location I use because of that

Anibal A. | First Impressions |
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I had a relaxed, friendly and thorough experience during my rental procedure. Thanks for the Welcome! Anibal Ambert

Carlos R. | Overall Experience |
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very friendly personal and everything was so easy.

Allan C.
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Everything very satisfactory except the initial return check in. I was not advised at pickup to return to a specific location on the property so I parked the truck back in the spot I got it from and took keys to office like many other vehicle rentals do. Was told to go get truck and park it in a specific location for check in inspection. After that all went smoothly.

MATTHEW M.
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Customer did not leave a comment.

Tracy J.
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Customer did not leave a comment.

Camille C.
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Desk clerk was very rude on check in.

Alfredo D.
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Customer did not leave a comment.

steve p. | Overall Experience |
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I didnt like they way the workers yelled at me infront of other customers for a ant size thing ...form that point I lost all respect for this location

Matthew S.
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Customer did not leave a comment.

Keith B.
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Customer did not leave a comment.

Sonya M.
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Customer did not leave a comment.

DEBRA B. | First Impressions |
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The staff is amazing , very knowledgeable of the job, policies and procedures and the location is Immaculate! Thank you guys very much! Return customer

Terry P.
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The fuel mileage on the trucks. I only drove literally 4 miles and got charged $9.75 for the use of fuel if the truck gets 10 to 14 miles per gallon I shouldn't have to pay that much for fuel.

Zachary T.
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Customer did not leave a comment.

Roland F. | Overall Experience |
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Very unprofessional

Brian G.
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Linda was very helpful and friendly!

Keaira S.
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Checking in was tedious. There was about a 10-15 minute wait to even be seen to get checked in and another 15 mins to actually be checked in. The older lady thought I was late but I had been standing in line waiting to get checked in so I guess I was considered late because they were running behind. Smh. Anyway, turning the rental back in was good. I forgot the mans name but he was very pleasant and courteous.

Leah B. | Overall Experience |
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The lady was very slow every time i went in there for something

Leah B.
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My breaks didn't work and they knew that so they shouldn't rented me the truck

mathew c. | First Impressions |
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Was a great and easy process. I really appreciate the employees you have working at the Westbelt location.

Anthony T.
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Customer did not leave a comment.

Pheybian R.
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Customer did not leave a comment.

Lorenzo S.
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Customer did not leave a comment.

Aldo C.
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Customer did not leave a comment.

tity S.
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Very unprofessional staff I never recament anyone

Lloyd W.
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Customer did not leave a comment.

Walter T. | Overall Experience |
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Staff was ALWAYS helpful and polite .

Colene H.
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Thanks Julia and Linda for all your help!

Roland F.
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Mgmt. Need to get on the same page. Very poor communication, understanding & listening to customers need. Will not go back ! Addresses: 10515 Southwest Frwy. Houston, Tx. Manager name Glen.

Larry S.
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Customer did not leave a comment.

Leah B. | First Impressions |
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Would appreciate if they be more friendly less with the attitude

Leah B.
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Be more faster and have a better attitude

Robert O.
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Customer service could have been better. Check-in was painfully slow. Calling two phone numbers for verification? Not accepting my California driver's license when I just moved to Texas, so I'm forced to go through the hassle of locating an electronic copy of my new lease agreement? I never received a printed copy of a contract (it was sent via email). I had trouble registering on the U-Haul app because I didn't receive a verification code, so I just returned the van at 7 p.m. and had to drop the keys in the box. When I looked at my order number (Reservation: 97086350), it shows that the van was returned the next morning at 8:11 a.m. (to collect an additional $20 for after-hours return?). I'm not sure if there will be an additional cost because I haven't received a final invoice. I will need it for my expense report (I was moving stuff for work).

DONALD T. | Overall Experience |
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The elevator is turned off after hours so I couldn't visit my unit when I had the time

dipak P.
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Customer did not leave a comment.

Yesenia G.
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Customer did not leave a comment.

Kashif A.
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Customer did not leave a comment.

Orlando G.
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Ask for to much private information

Richard W.
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faster process getting the uhaul

Edwyn C.
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Customer did not leave a comment.

James C.
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The guys working Were fast polite and did not waste anyone's time. They were very efficient on inspecting the vehicle during the return. Will definitely recommend and use again!

April G.
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They help you to your best with best price recommendation!

Muhammad S.
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Horrible, rude, unclean, no pre inspection. Dolly and carpet sealed inside for no reason,charge $50 miles in advance l. 100$ downpayment dispute of having insurance. 4.25/gal gass rate, wrong pre trip milage, wrong pre.trip gass guage reading... it was bad... never coming back to this location.

steve M.
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Customer did not leave a comment.

Hal F.
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Customer did not leave a comment.

ramon D.
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Perfect

Nidal F.
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The special price 19.95 was a good price but the mileage add 26.50 was too high

Cleopa G.
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Linda Jiles was my rep at this location. I had to repeat the same thing to her several times. I've rented uhauls before and have never been treated this way. The manager went into this story of how terrorist and criminals like to rent U hauls. I'm still trying to figure which one he took me for, like that's all who would rent a Uhaul. I requested pick up at a different location and for some reason was contacted by this location. They have awful customer service.

Ebony J.
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Representative would not honor convenience fee as expressed in my contract, signed by myself and a U-Haul representative that issued the contract. Representative attempted to prove point by intentionally overlooking information in the contract, and was upset that my contract fees did not read as most normally do. Representative then demanded additional payment because he “does not trust” what was written in my contract. Very unprofessional.

adewunmi J.
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Nothing .

DEBASIS D.
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Store manager Glenn is a nice and helping guy. My over all experience was great.

angel M.
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Very good.

Shenita M.
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Customer did not leave a comment.

Veronica M.
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I called Uhaul to set up my reservation. The rude CSR completed my 1 day rental with an estimated time. I asked am I paying by the hour or for 1 full day? She said the day but it's an estimate. She then sent me to a business that was not open to pick up my truck.. waste of time. 2nd reservation: I set up a mobile move for this location. I arrived and had to wait while the smart aleck rep go through all the steps again... waste of time. He did point out that I could pay with a different card at check out and the return time however I thought nothing of UHAUL's bogus estimated time. Unless you're sending people to help. How do you know how long it's going to take? Hence the reason for a 1 day rental. I guess about 4:30 I received a rude call from a different rude guy basically saying bringing the truck and chastising me like a kid. Luckily I had just completed my move. I returned the car, the rep charged the wrong card. I have to wait 3 days for the reversal but she's upset with me. The entire $20 turn $115 for a few hours experience was overwhelming and not worth it. Next time, I'll pay movers.

Reneisha H.
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The GM there was not personable and had very poor customer service skills. I honestly was surprised his title is General Manager. This location should really think about replacing Mr. McKee with someone who is more willing to help their customers!!!!! When it was time for me to return the truck it was customers in front of me one of the ladies in front of me said loud & clear I can go in front of her because she was still waiting on something. I get to Mr. GM, tell him I'm returning a truck & he says he's helping the customers behind me & it'll be a moment, like sir if you don't feel like getting up just say that cause we both heard the customer say I can get in front of her. Worst customer service ever I will not be returning under no circumstances!

Jonathan L.
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I was scheduled to pick up my truck at 2 AM and was unable to do so. I appreciated the assurance from staff members that this issue would not occur for future customers.

Ralph Z.
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The location was unorganized and short staffed. The female employ was rude and not pleasant. I would not recommend this location to anyone.

Jerry H.
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The whole experience was very good and I am extremely pleased with the U-Haul rental experience. Thanks

Riyadh A.
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Just change the front desk employees, they feel like your taking their own car and they close the office when they are not at the desk. I stayed outside under the sun for 15 minutes because the office was empty of them

Murali S.
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Customer did not leave a comment.

Jose T. | First Impressions |
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Very good customer service tank you very mouch

Brian G.
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Customer did not leave a comment.

Mathew I.
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Person called and said my van wouldn't be ready till noon. Then I get a text it wouldn't be ready till 12:30. Then instead of using the app, I checked in with the office. Hassle of 2 forms of ID for out of state (when would I have been told about this Uhaul policy? and...blah blah blah. Then when I came back no one was at the office. I called and was told that the only way for me to return the van was with the app eventhough the hours were 7:30-7pm and it was 5:40pm.

James G. | First Impressions |
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They were able to accommodate me since I was having trouble presenting in person. That was invaluable and made my move possible.

Ted M.
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Customer did not leave a comment.

Laura P.
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Everything went well

Shawn R.
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the lady in the office was very pleasant &friendly. after she found out that the truck was going out of state she added a hundred miles free. we were very impressed by her.

Matt B.
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Great staff!

Charles M. | Overall Experience |
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Couldn’t get a hold of anyone by phone. Neighbors whom were very active kept throwing garbage in my spot so I moved.

Edwards W. | Overall Experience |
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I FEEL SECURED WITH MY THINGS STORED THERE.

MIke B.
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Customer did not leave a comment.

Little S. | First Impressions |
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Very helpful

Sally C. | Overall Experience |
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I am disappointed that I was not given a credit for my April payment.

thomas c. | Overall Experience |
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they were always very helpful and accomodating

Christopher K. | First Impressions |
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Outstanding service

Mike G. | First Impressions |
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Brian was great. He made the process easy

Victor A. | Overall Experience |
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Very nice people

SYLVIA D. | Overall Experience |
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I have stored my R.V. at this location for almost 19 years. I never had any break ins or damage to my coach. I am donating my coach and that is the reason for my leaving the storage space.

shewanna b. | Overall Experience |
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Nice storage facility

WILLIAM CHRISTOPHER R. | Overall Experience |
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This was one of the best Uhaul security storage stores we have ever used. The place is clean, well guarded and the management and their team are super friendly, proffesional and very security concious

Larhonda F. | Reservation |
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You guys did an excellent job great customer service friendly and very consistent/patient with me and answered any question I had I would definitely refer u guys 👏

CLARA F. | Overall Experience |
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I have been renting a storage unit from U-Haul for about 12 years, and I have always had excellent service. Highly recommended.

Larry C. | Overall Experience |
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Very nice facility with easy access

DEMETRIA D. | Overall Experience |
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I liked dealing with trustworthy people.

ROBERT D. | Overall Experience |
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Self made rules and Linda is very rude from the beginning to the end of this contract I tried to avoid her as much as possible. She needs some customer service skills. Will not refer to this location.

jerry b. | Overall Experience |
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We had no trouble but there were random vehicles parked everywhere and the property was not clean.

darlene t. | Overall Experience |
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Staff do not treat people with respect. Do not explain everything. I have tried talking with management but they are not willing to give me all of my money back. They say one thing but don't follow up

CHARLIE B. | Overall Experience |
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Thanks for all your help

chilindia m. | Overall Experience |
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The process of obtaining and leaving the storage unit was quick and efficient.

William M. | Overall Experience |
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This uhaul storage company is the most expensive one I've used in Houston Texas, the one in 34th St charged me 35$ for the same size storage unit and this one charged me 79.00$ the guy at the desk wa

Jude A. | Overall Experience |
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Great facility

JEFFERY B. | Overall Experience |
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Will be back

Matthew S. | Overall Experience |
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Billing was an issue when trying to transfer the account after my father passed away in may of 2017. Air conditioning was out for extended period of time and damage resulted to some items in my unit

USA DIRECT M. | Overall Experience |
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..........

nelson b. | Overall Experience |
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Don't know what's going on but the dude Glen has something going on around there. Him an E6 or setting stuff up an robbing people

BRENDA A. | Overall Experience |
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This U-Haul facility is outstanding, and always accommodating to your needs, especially kudos to Linda extremely pleasant and helpful.

No reviews have been submitted for this location.

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