Customer Reviews for U-Haul Moving & Storage of Westbelt

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westbelt

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Ebony J. on

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Representative would not honor convenience fee as expressed in my contract, signed by myself and a U-Haul representative that issued the contract. Representative attempted to prove point by intentionally overlooking information in the contract, and was upset that my contract fees did not read as most normally do. Representative then demanded additional payment because he “does not trust” what was written in my contract. Very unprofessional.

adewunmi j. on

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Nothing .

DEBASIS D. on

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Store manager Glenn is a nice and helping guy. My over all experience was great.

angel m. on

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Very good.

Shenita M. on

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Customer did not leave a comment.

Veronica M. on

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I called Uhaul to set up my reservation. The rude CSR completed my 1 day rental with an estimated time. I asked am I paying by the hour or for 1 full day? She said the day but it’s an estimate. She then sent me to a business that was not open to pick up my truck.. waste of time. 2nd reservation: I set up a mobile move for this location. I arrived and had to wait while the smart aleck rep go through all the steps again... waste of time. He did point out that I could pay with a different card at check out and the return time however I thought nothing of UHAUL’s bogus estimated time. Unless you’re sending people to help. How do you know how long it’s going to take? Hence the reason for a 1 day rental. I guess about 4:30 I received a rude call from a different rude guy basically saying bringing the truck and chastising me like a kid. Luckily I had just completed my move. I returned the car, the rep charged the wrong card. I have to wait 3 days for the reversal but she’s upset with me. The entire $20 turn $115 for a few hours experience was overwhelming and not worth it. Next time, I’ll pay movers.

Reneisha H. on

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The GM there was not personable and had very poor customer service skills. I honestly was surprised his title is General Manager. This location should really think about replacing Mr. McKee with someone who is more willing to help their customers!!!!! When it was time for me to return the truck it was customers in front of me one of the ladies in front of me said loud & clear I can go in front of her because she was still waiting on something. I get to Mr. GM, tell him I’m returning a truck & he says he’s helping the customers behind me & it’ll be a moment, like sir if you don’t feel like getting up just say that cause we both heard the customer say I can get in front of her. Worst customer service ever I will not be returning under no circumstances!

Jonathan L. on

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I was scheduled to pick up my truck at 2 AM and was unable to do so. I appreciated the assurance from staff members that this issue would not occur for future customers.

Ralph Z. on

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The location was unorganized and short staffed. The female employ was rude and not pleasant. I would not recommend this location to anyone.

Jerry H. on

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The whole experience was very good and I am extremely pleased with the U-Haul rental experience. Thanks

Riyadh A. on

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Just change the front desk employees, they feel like your taking their own car and they close the office when they are not at the desk. I stayed outside under the sun for 15 minutes because the office was empty of them

Murali S. on

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Customer did not leave a comment.

Jose T. on

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Very good customer service tank you very mouch

Brian G. on

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Mathew I. on

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Person called and said my van wouldn't be ready till noon. Then I get a text it wouldn't be ready till 12:30. Then instead of using the app, I checked in with the office. Hassle of 2 forms of ID for out of state (when would I have been told about this Uhaul policy? and...blah blah blah. Then when I came back no one was at the office. I called and was told that the only way for me to return the van was with the app eventhough the hours were 7:30-7pm and it was 5:40pm.

James G. on

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They were able to accommodate me since I was having trouble presenting in person. That was invaluable and made my move possible.

Ted M. on

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Customer did not leave a comment.

Laura P. on

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Everything went well

Shawn R. on

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the lady in the office was very pleasant &friendly. after she found out that the truck was going out of state she added a hundred miles free. we were very impressed by her.

Matt B. on

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Great staff!

Charles M. on

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Couldn’t get a hold of anyone by phone. Neighbors whom were very active kept throwing garbage in my spot so I moved.

Edwards W. on

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I FEEL SECURED WITH MY THINGS STORED THERE.

MIke B. on

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Customer did not leave a comment.

dyann k. on

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Customer did not leave a comment.

micheal f. on

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Keep it the same

Reshanda W. on

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The manager was very rude and applied extra charges to the invoice. My over all experience was pleasant with the exception of the manager who may need some serious customer service training. I will never visit this location again and will definitely reccomend visiting a different location or find a different service for their moving and relocating needs in the future

shaye c. on

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Customer did not leave a comment.

Dorcas M. on

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Fair prices & Ms. Janice is very pleasant to work with.

Little S. on

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Very helpful

Lauren C. on

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Was redirected from first drop off location because they didn't accept trailers. Although this location also didn't accept trailers, the very kind and generous co-owner accepted it and completed my check in. Highly recommend!

Sally C. on

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I am disappointed that I was not given a credit for my April payment.

Destiny M. on

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Everybody inside was amazing

Dale C. on

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Very good with customers. When I picked up, they were not busy but when I dropped off there was a long line. They were patient and saw me at the back of the line. They told me I could just drive it leave it and that they would send me everything via email. I trusted them and they handled things perfectly.

shauntisha j. on

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Not charge so much for mileage.

Anthony S. on

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This place is very small and hard to maneuver around in.

thomas c. on

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they were always very helpful and accomodating

Christopher K. on

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Outstanding service

Mike G. on

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Brian was great. He made the process easy

Victor A. on

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Very nice people

SYLVIA D. on

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I have stored my R.V. at this location for almost 19 years. I never had any break ins or damage to my coach. I am donating my coach and that is the reason for my leaving the storage space.

shewanna b. on

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Nice storage facility

WILLIAM CHRISTOPHER R. on

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This was one of the best Uhaul security storage stores we have ever used. The place is clean, well guarded and the management and their team are super friendly, proffesional and very security concious

Larhonda F. on

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You guys did an excellent job great customer service friendly and very consistent/patient with me and answered any question I had I would definitely refer u guys 👏

CLARA F. on

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I have been renting a storage unit from U-Haul for about 12 years, and I have always had excellent service. Highly recommended.

Larry C. on

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Very nice facility with easy access

DEMETRIA D. on

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I liked dealing with trustworthy people.

ROBERT D. on

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Self made rules and Linda is very rude from the beginning to the end of this contract I tried to avoid her as much as possible. She needs some customer service skills. Will not refer to this location.

jerry b. on

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We had no trouble but there were random vehicles parked everywhere and the property was not clean.

darlene t. on

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Staff do not treat people with respect. Do not explain everything. I have tried talking with management but they are not willing to give me all of my money back. They say one thing but don't follow up

CHARLIE B. on

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Thanks for all your help

chilindia m. on

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The process of obtaining and leaving the storage unit was quick and efficient.

William M. on

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This uhaul storage company is the most expensive one I've used in Houston Texas, the one in 34th St charged me 35$ for the same size storage unit and this one charged me 79.00$ the guy at the desk wa

Jude A. on

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Great facility

JEFFERY B. on

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Will be back

Matthew S. on

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Billing was an issue when trying to transfer the account after my father passed away in may of 2017. Air conditioning was out for extended period of time and damage resulted to some items in my unit

USA DIRECT M. on

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..........

nelson b. on

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Don't know what's going on but the dude Glen has something going on around there. Him an E6 or setting stuff up an robbing people

BRENDA A. on

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This U-Haul facility is outstanding, and always accommodating to your needs, especially kudos to Linda extremely pleasant and helpful.