Customer Reviews for U-Haul Moving & Storage of Westbelt

Rating:

5.0

Awesome

Rating:

5.0

Brian was extremely helpful and friendly.

Rating:

1.0

Three time my storage got robbed, and U Haul personal in this unit got every out let the people get what ever was outside of 122 unit. No responsibility at all.

Rating:

5.0

I don’t often rent a truck. The 26’ box truck was ready when I arrived. The rental process was very simple and when I returned it, the paperwork was processed in a couple of minutes. Great service!

Rating:

3.0

Needs better lighting

Rating:

3.0

Reserved/rented 4x8 enclosed trailer. The tires were in VERY POOR condition. I felt uncomfortable accepting it, but I had no time to locate another. I regret my decision, and will be ultra attentive in the future. The equipment inspection's had not been completed in a Very long time. Several rental associates did not do their job! Thanks

Rating:

1.0

I was told at pickup that I could drop off the trailer closer to my office. However, a couple of hours after dropping off the trailer I received a credit card charge of $125.05 for returning to the wrong location. I had to leave the office and go back to fix this error. This definitely felt like I was being tricked. I am just glad I was doing this for business so that it went to my work email. Otherwise I would have been scammed out of the money. NOT OKAY

Rating:

3.0

this location needs updated computer system did not have my wife's info and my vehicles would now load onto my Equinox for transport to my home on a time crunch your location on S. Post Oak did not have cables to connect lights, they should have it noted that equipment is not in workable condition, than waste my time racing over there for nothing. worst experience I've had with u-haul.

Rating:

5.0

Would have loved to give all yes's but Marty should tell the heavy set black guy with glasses to be a bit more people friendly. He has a rude side that can be tuned up a bit.

Rating:

5.0

Go over the basic use of the trailer. Example how to close and on clothes. The cargo door where does the gas go? What’s the maximum speed.

Rating:

3.0

I reserved a 10’ at the NRG location and they changed my reservation. Now I have to pay more in mileage THEN we get a 20’ not a 10’. Somewhere someone messed up the reservation when I called and spoke with someone originally and confirmed a 10’ at the NRG Location. I could not drop off at the NGR location either. HORRIBLE EXPERIENCE.

Rating:

5.0

Long time customer and good experience for 25+ years

Rating:

5.0

The only problem was the price. Too expensive. I found more reasonable rates at other storages.

Rating:

4.0

They could improve the quality of customer service a little. There, everything is excellent

Rating:

5.0

Me pareció muy eficiente

Rating:

5.0

Absolutely nothing! We have used this Uhaul location twice and have decided to make it our permanent location for our small business. Great Service!

Rating:

4.0

Thank you. Will rent again near future.

Rating:

5.0

everything was good

Rating:

5.0

Your service was great and very helpful

Rating:

5.0

Martin is a great person. He is alway there to help. The facility is very clean at all times, well supervised and there’s always someone cleaning the facility. I recommend this facility to everyone.

Rating:

5.0

Thank you for everything ❤️

Rating:

5.0

Communication with customer.

Rating:

5.0

All 3 were very professional: Martin, Linda, and Bryan. Martin puts 1,000,000 % of his all into his profession. I recommend that the upper management needs to reward Martin with a 2 month paid vacation. Why? I’ve been utilizing Uhaul since 1990 and maybe before. I’ve never seen an employee go above and beyond like Martin has done for me and every other customer.

Rating:

1.0

Customer service was nice. However, the equipment was infested with hair, dirt, debris, and bugs. I was told to just clean it when I got home. I used to love this service, I will never order again.

Rating:

1.0

Me subibieron la renta y por si fuera poco todas mis cosas estaban llenas de caca de rata grande no ratón pequeño y mis cajas y ropa estaban todas rullidas apesta a orines de rata colchones y todo muy mal eso

Rating:

5.0

Thank you for your service

Rating:

3.0

I have no comment

Rating:

5.0

Customer service, Although different from the first UHaul I visited in Stafford, was professional and seem to rum smoothly.

Rating:

3.0

I moved out on the 5th not the 7th...

Rating:

5.0

Mr. Martin was nice and professional.

Rating:

5.0

The employees at U-Haul were very helpful and walked me through everything I needed.

Rating:

5.0

Nothing in my opinion, good job.

Rating:

1.0

Good day, I am writing to express my dissatisfaction with the service I received at your establishment. Upon my arrival, I was informed that the system was down, resulting in a two-hour wait for a van. Furthermore, I returned the van on Saturday and was subsequently charged for additional days. I am deeply disappointed with the level of service provided and would appreciate a prompt resolution to this matter.

Rating:

5.0

This piticular one is ram very well

Rating:

2.0

Service was friendly but considering I was relocated twice to two locations since the truck was either out of service or not returned. Then I get the bill and noticed the beginning mileage was adjusted down after I returned it. My entire trip was about 50 miles total. I was charged for an extra 100 miles roughly. I did get. a $50 credit due to the inconvenience of having to chase down a truck and you better believe I’m calling customer service about the sketchy mileage situation. Real classy u haul

Rating:

5.0

I was honestly just passing by to gather information, but after arriving and going in and speaking to Martin we were so excited to get our storage unit there! Martin did an AWESOME job by showing us different size units to give us an idea of how much space we needed for our stuff! totally recommend y’all to come visit them and get a unit there! affordable prices and everything!

Rating:

3.0

webbing was winch in so tight, it took over an hour to get both loose and free to be straighten out so you could put over the tires to winch thigh. out of that it worked ok. the agent at that location was pretty dumb, had hard time hooking the trailer up with no explanation on how to load the car, etc. i bought a ball and hitch and he wouldn't even put it in the receiver. it was a very hot day and I'm over 90 years old. not a pleasant day.

Rating:

5.0

Great service.

Rating:

5.0

The young man that service us was nice and very friendly

Rating:

5.0

Friendly ppl

Rating:

4.0

it is OK.

Rating:

5.0

Excellent service 10 star

Rating:

5.0

This was my first time renting from this location and the staff make it an excellent experience and easy process. Will definitely rent from here again.

Rating:

3.0

The gas mileage was an overcharge. When I received the truck it was recorded at a fourth on paper. I recorded the correct gas mileage when I did my pre trip. Upon my pre trip I filled the tank to a lil pass the fourth. Why am I being charge over $12 for gasoline? When I in fact filled it up past the line I received the truck.

Rating:

1.0

Horrible customer service

Rating:

1.0

El equipo estaba lleno de basura, maderas y más cosas, además que las millas del contrato no coincidían con las que tenía el camión.

Rating:

5.0

The staff at this facility was really good and professional.

Rating:

1.0

Honor your reservations

Rating:

5.0

Great personality. Everything was great.

Rating:

5.0

Office person was very helpful and top notch!

Rating:

5.0

very friendlly people. Good service.

Rating:

1.0

I close my account on 4/8/24. I RECEIVED A EMAIL SAYING I STILL OWED $119.02.I CALL BACK ON 4/20/24 AND WAS TOLD EVERYTHING WAS ALL RIGHT. I DIDN'T OWE ANYTHING.ON 4/27/24 I GET A LETTER IN THE MAIL SAYING I OWE THE SAME $119.02. WHAT IS GOING ON !!!!!

Rating:

5.0

IN TONY THE TIGER WORDS "THEERREE GREEAATTT!

Rating:

5.0

The process was easy. The rate online needs to match the in store rate after omit reservation.

Rating:

5.0

Great

Rating:

1.0

I was charged twice for a ball hitch and only received one, I told the front desk employees and they still charged me for another one I would like a refund for the one I did not receive

Rating:

5.0

The manager and staff were knowledgeable. Professional, courteous and helpful.

Rating:

5.0

Highly recommend 👍

Rating:

5.0

Martin, thank you for taking care of my stored items. I really appreciate your superb customer service. 18 years is a long time however it was money well spent.

Rating:

4.0

Food policy doesn’t make any sense, if you have a rodent issue deal with that not the customer

Rating:

5.0

I really liked the Manger all around good guy

Rating:

2.0

Good

Rating:

5.0

I luke how they work with in a difficult time of need they made it less stressful and made convincing. Thank you and stay steady and strong uhual employer and employee thank you stay blessed

Rating:

5.0

The guy who checked me in and was in the front desk was really friendly and accommodating. Made the rental process pretty smooth .

Rating:

4.0

Martin runs a busy location I was in my storage unit for 10 years and also had my 38 foot travel trailer in a space as well Propane Station is very handy to have on site

Rating:

5.0

Excellent service and equipment

Rating:

5.0

great overall and easy.

Rating:

5.0

Excellent customer service, timely get the truck.

Rating:

5.0

See Yall next time. Thanks

Rating:

4.0

Leaving trashes around dumpster area are really bad, be more demanding on the rules. And also have the outside storage renter to pickup trashes that's lying around. in their spot.

Rating:

5.0

Over all my staying my experience was excellent I would like to give a very warm thank you to Martin and Linda and the rest of the staff for their hospitality unfortunately I moved to a different city so I just needed to move all my stuff but if I ever do come back to this location I will be gladly to come back and rent for them thank you for everything.

Rating:

5.0

Well keep. Talented caring management. Excellent! Ephraim Emanuel Gilkes

Rating:

5.0

Really nice people

Rating:

1.0

Check engine light was on. Don’t supply vehicle with a engine light on. I was waiting for the truck to break down on me. The front passenger tire was low had to fill myself. I have a job, I don’t work for u-haul the approval process was ridiculous. I’ve rented from U- haul before. Shouldn’t have had to go through all of that waiting.

Rating:

5.0

If I wanna recommend a storage to anyone,gonna recommend this place,because it’s really the best storage to use. I do really appreciate your service.Thank u

Rating:

5.0

Great front office personnel. Friendly, informative, and super helpful when you need them. Thank you for the pleasant experience.

Rating:

1.0

Unit broken into. They lost key to new lock. Had to have lock drilled. No good experience. Do not use

Rating:

5.0

Every Friendly lady in the Uhaul office

Rating:

5.0

Great people

Rating:

5.0

The associate (lady) that attended to me during the pick up and drop off was amazing. She addressed to all my queries and concern positively and was helpful. The vehicle was great too. Thanks guys!

Rating:

5.0

Service was Excellent and to my satisfaction great environment and good place to do business

Rating:

5.0

Customer service was excellent. Please upgrade the lady that attended to me. She's good at what she do. Thanks uhaul

Rating:

5.0

It is very easy to grab a truck through the app, excellent customer service, I recommend it

Rating:

2.0

The truck we got the head light was out on driver side, the engine light was on and the air didn't work and most of all we had low tire pressure and when we went in they told us one thing over the phone and told us different when we got there.also we couldn't get anyone to come up front for almost 20 minutes. They should of discounted us it with all of the problems we had we even took pictures to proof it

Rating:

5.0

More trucks

Rating:

5.0

Extremely difficult Return Vehicle check out system, my nephew, the driver could not do, so he returned the vehicle sooner than I planned. He returned the vehicle at the counter

Rating:

5.0

Thanks!

Rating:

4.0

I was quite impressed with the clean facility and well control storage climate. The secure measures to gain access to the area is to be commended. I recommend this Enterprise for all your storage needs. My only concern is the price fluctuations, but besides that I have no complaints.

Rating:

4.0

👍🏼

Rating:

5.0

Very well staff . Very helpful. Would recommend to anyone. Thank you for be there when I need it. Steven Haynes

Rating:

5.0

Brittany was absolutely incredible. She was very helpful in getting our unit set up and was always friendly and available whenever we went to access our storage.

Rating:

5.0

Both at Bissonnet &Beechnut an at West Bellfort location employees were very courteous and helpful

Rating:

1.0

When I entered the U-haul office/building, there were two employees conversing. Both employees made eye contact with me then looked away and continued their conversation. I had to say, “Good morning! No one spoke to me when I walked in the door.” One of the U-haul workers said, “my apologies, you’re right. Good morning.” This same U-haul worker then says, “this is our manager” as he points at the other employee. The manager was not warm nor friendly. He seemed as though he was trying to hurry and get me out. He completed the check out and check in for me when I arrived and returned. However, he did not talk me through the process. He just asked for my ID, asked me to sign the contract with a quick explanation that was hard to grasp, and gave me the key. When I returned, he was assisting another customer but still did not greet me when I came into the door. He did not talk directly to me. He instead talk to my male friend about my U-haul return. He told me at the last minute that if I wanted to use debit, there would have to be a $160 hold on my account vs if I used a credit card- it would only charge me the exact amount. Luckily, I am able to run my card as debit or credit because who wants to get charged almost double rather it’s temporary or not? Anyways, he’s completing my payment process and I asked him very politely, “Will you email me the receipt?” He then answers, with an annoyed tone in his voice, by shaking his head slowly to symbolize a “duhhhh” kind of yes. I believe that he should have asked me if I would like a paper receipt, emailed receipt, or both. I also expect more professional and respectful behavior from a manager. I will NOT be returning to this U-Haul location nor will I recommend it.

Rating:

1.0

The services reps are not friendly. I understand it's hot but you don't have to be rude. The lady wouldn't let me check the truck before before making a decision on insurance. The truck had a check engine light on. I was told I got get the truck for 24hrs upon calling and reserving. The lady wouldn't let me rent it for 24hrs. She told me I had to bring it back and rent it again even after her Co worker told her in front of me and my wife she could rent it to us for 24hrs. Upon returning the truck the lady there was rude. Never using this location again.

Rating:

5.0

Everything was easily done with the app and the workers were very helpful. Didn’t have any problems with my rental or needing information when asked.

Rating:

5.0

Everything was great THE LADY WAS NICE

Rating:

3.0

I’m still waiting for the refund

Rating:

5.0

The manager was helpful

Rating:

5.0

Great customer service very informative. Very patient and professional.

Rating:

5.0

Martin is the excellent person and their service are great and they really take care of their customers and place is very clean 🙏 thank you Uhual

Rating:

5.0

I’m very happy with the place , But I bought a piece of land and I have parked my truck now, thanks for your services

Rating:

1.0

This is the second half of the story about the car hitting my home and van: I was at Acura dealer a few buildings over getting a replacement vehicle for the van that the car hit. I called to ask if I could return the truck to their U-Haul location there was a young man that answered the phone and was extremely disconnected from customer service. He instead that I would have to pay a fee to return the truck without having a look at the reservation. I asked to speak with the manager and he too was very rude: I guess he lead by example! prior to getting to the dealer I made arrangements to be picked up after returning the U-Haul tuck and since this location was right there it would save time and inconvenience. I arrived to the store after finishing with the dealer to return the truck and they charged me $230.00 fee for returning the truck

Rating:

5.0

Great staff, friendly and courteous.

Rating:

5.0

Keep up the awesome job!!!

Rating:

5.0

Martie was Amazing. Fast. Friendly. And very knowledgeable. Very quick and efficient! The employee that was there with him, acknowledged me with a smile when I came back to the unit. That made me feel good!

Rating:

5.0

Original place for equipment pick up did not have truck available and were not helpful in finding me a replacement in a timely manner.

Rating:

5.0

Linda was very courteous and helpful.

Rating:

5.0

We moved all of our furniture out of my storage unit #C18 yesterday. Since being there for there 3 years Linda has treated me like family. She’s always so pleasant and sweet and importantly very professional. In addition, a few months ago, there was a storage fire in my area and I’ve received several texts and calls to come in. Your team and staff are very friendly and professional. Thank you all for being such a wonderful team. -Chanel

Rating:

5.0

Martin was GREATTTTTTTTTT

Rating:

2.0

My belongings were damaged I lost everything I recommend if you do use them monitor your things. Some how My belongings got wet and there is black mold had to pay someone to remove my life work worst day of my life and to top it off They have rats

Rating:

1.0

There was fire at this facility and my storage unit was broken into at this location. After the fire, I contacted the office and informed them that I was coming in the afternoon to retrieve any items that were not destroyed. I arrived at my storage unit to find out all my items had been put in the trash and hauled away. Many of my family's personal items and things were gone. This is not a place you want to use. For all the money they charged me for 4 years to be treated like my things did not matter. DO NOT USE THIS STORAGE FACILITY!!!!!

Rating:

5.0

Good experience.

Rating:

5.0

Mr. Stavinoha has a great team... and the service is great

Rating:

1.0

The lady in the office lied to me when I called about an open spot. I had to go through a different u-haul dealer to find the spot at the location I called.

Rating:

1.0

They had a fire and I was robbed before I got there, my locks where removed and they let me get someone go through my burned and water damaged property and steal.

Rating:

5.0

Staff was Very Friendly and knowledgeable!

Rating:

1.0

Linda was the person on the counter dealing with customers. Not only me but for the 40 minutes that I was there in line awaiting to be helped (Normal busy situation not a problem at all) I witnessed Linda be literally disrespectful to every single person she dealt with. When my turn arrived no news flash there, completely rude passive aggressive and doing unnecessary steps making people very uncomfortable. After I had my fair share with her I proceed to complete my move and witnessed again in the parking lot she having an altercation that started in the office with a gentlemen that was only trying to delivery his return trailer, I also saw the same gentlemen trying to deescalate the situation inside the office and when they were outside Linda pretty much threw the paper work at the guy. I work in a industry heavily related to customer service as well and I cannot believe how a person like that is the face front dealing with customers at this level.

Rating:

3.0

The unit was fine and the people were friendly, however pest control should have been better.

Rating:

5.0

Mya was very helpful, and she really processed my paperwork fast.

Rating:

5.0

Es UN Lugar bastante seguro sobre todo cuenta con un manager super amable.

Rating:

4.0

Only problem we encountered was that rats/mice were able to get into the unit and cause some damages to boxes, rugs, furniture. Other than that the experience was pretty good.

Rating:

5.0

Marti and the staff are extremely accommodating and helpful and do that all with a smile. I appreciate the good service, the clean and tidy storage units and recommend this facility.

Rating:

5.0

Muy agradecido buenas atenciones

Rating:

5.0

Did not have the opportunity to utilize the space,due to the repairs not being completed by our R V service center. Thank you for your courtesy.

Rating:

5.0

Marty and his staff are Very Professional, Helpful and Kind! They made us feel like family! I Will Definitely recommend them to Everyone we know!!!

Rating:

5.0

Magnifico lugar muy contento me siento con este servicio

Rating:

5.0

Marty, Linda and the Whole Staff Are The Best! They Are Very Friendly, Professional, and Helpful. I Will Recommend This U-Haul Facility To Everyone We Know!!! They Made Us Feel Like Family and Now Are Part Of Our Family!!! 🤗 🙏

Rating:

5.0

The Best Professional, Helpful and Friendly Place That Helped Us With Our Move. I Would Recommend Them To Everyone. Marty and Linda and The Whole Staff are Now Considered Family!!! 🤗😀🙌

Rating:

5.0

Linda was very accommodating to our needs. Great job. Thank you.

Rating:

5.0

This is a beautiful storage to stall your storages. You can sleep with your two eyes without bothering yourself. Would surely introduce more friends. Thank you

Rating:

5.0

Muy buen servicio y muy grandes los Storage estoy bien satisfecho con lo que estoy rentando

Rating:

2.0

I lost about $20.000 tools and equipments, Due to unsafe condition at UHAUL facility. These lost equipments got with anyone walk and claimed their storage was broken with out taking a note what they picked from uhaul. No responsibility what do ever!!!!!!!!

Rating:

5.0

Friendly arthmostphere

Rating:

4.0

Marty is the best Manager of any facility we have worked with over my many years.

Rating:

2.0

My catalytic converter was stolen along with others in my building. Security not that great. The GFCI plug for my unit was weak and tripped frequently leaving me with dead batteries on more than 1 occasion. The floor in building “H” was always dirty. Staff was friendly, but not always helpful.

Rating:

4.0

Great customer service

Rating:

5.0

Mr Martin answered my call and question promptly. The location is very clean, well kept and a safe facility. This is my 2nd time using this location. I highly recommend it to anyone location for a storage unit.

Rating:

1.0

NEVER AGAIN

Rating:

5.0

The management has always addressed any needs and understands emergencies or special conditions. We have used nearly 20 yrs off and on. Mostly on.

Rating:

5.0

Great customer service

Rating:

5.0

Excellent servicio

Rating:

5.0

The staff responded very professionally to the fire. We are thankful for the assistance in clearing out our unit, repacking items and finding a new location for us.

Rating:

5.0

Amazing customers customer service. On locaton on MEYERLAND & BISSONETTE.!!!!!!! Hands down !!! BOTH LOCATION...

Rating:

5.0

Rodney Willis and Julia Hall were very kind and helpful during my frustration of not knowing how or where to get my reservation since I was told that my reservation wasn’t found in the system but a special thanks 🙏 be to to ms. Julia Hall who happened to be the God sent to rescued me from my stress and all further stress concerning storage findings. The best customer service ever. Thanks Julia Hall Rodney Willis👍👍👍👍👍

Rating:

5.0

One of the cleanest facilities I’ve seen. Staff wants to make sure customers are satisfied. Very well run business.

Rating:

2.0

they space and is small wha the toll you

Rating:

5.0

Martin did an amazing job and was very helpful. He is the reason i will continue using this business

Rating:

5.0

Very thankful for the help from Linda. She was very friendly and helpful. Answered all my questions and concerns. She really took her time with me and didn’t rush, went over everything with me which I’m very thankful for. This is my first time renting a truck and storage, she made the process really smooth and easy! Thank you for your help Linda!

Rating:

5.0

Staff always friendly and facilities always clean and well kept.

Rating:

1.0

Some clothing and all of my pots were ruined. I don’t think the temperature was set at a decent temperature. There is no reason my items should have been ruined! The staff was nice and helpful.

Rating:

4.0

Need interior camera monitoring of enclosed areas. You did have a break in of my unit and others in my enclosed building and exterior cameras were inadequate and no interior cameras. Really bad when we are told that facility is monitored and secure.

Rating:

4.0

The storage unit had rodents. Although the facility looked well kept on the outside another form of repellent should be used

Rating:

5.0

Looking forward to increased security efforts and increased number of video cameras. Is license plate reader working yet? I checked other storage lots within 10 miles and this one was the best choice for covered parking and security.

Rating:

3.0

I have stored my RV here for several years. During hurricane Harvey I also had 2 small storage units rented. On 9/30/21 my RV was stolen in broad daylight at 17:45. Culprit was able to access the lot by tailing in on another customer's access code. On exit with my RV in tow, the gate was locked and he forced his way out, damaging the exit gate after he destroyed my hitch lock. Staff contacted me quite promptly, but security cameras lack range and resolution to be truly helpful. I recommend that additional video cameras be added to the system, perhaps a license plate reader/camera would be enough to read the vehicles of all those who come and go at all hours at this storage. I will be willing use this storage facility with more confidence when the security is upgraded to help out the excellent staff here.

Rating:

5.0

Good

Rating:

5.0

The staff was very informative and explained everything. Also, they were helpful in advising what purchases I would need to make things move smoothly. Glad I chose U-haul.

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

The staff Brian Kelly are very helpful and friendly. Excellent customer service Bryan. Thank you so much for your help.

Rating:

5.0

let them keep up the good work

Rating:

5.0

I've considered storing me belongings with other facilities but when you are doing business with a staff that knows their customers by name; Safe; low staff turnover; facilities very clean and the worry free "first month free" U-HAUL is my go-to for storage, Thank U-Haul! Linda and all the staff at Southwest/Beltway are Amazing

Rating:

5.0

Todo bien gracias.

Rating:

5.0

Found exactly what we were looking for. Check-in was quick and easy.

Rating:

5.0

Wonderful staff and very helpful.

Rating:

5.0

Muy excelente para mi necesidad y productividad y sobre todo la persona que nos atendió fue muy excelente persona muy profesional tapita y muy amable una atención excelente muy profesional en su trabajo muy destacado y muy limpia sobre todo en su aspecto muy amable y destacada se merece un ☺️💯

Rating:

4.0

Négatives: No 24 hr access for one unit. A fee for 24 hr access to the second unit.

Rating:

5.0

The front desk agent was helpful and assisted me with my storage needs.

Rating:

5.0

Clean, secure, and well lit. I would definitely rent here again if the occasion arose.

Rating:

5.0

GREAT CUSTOMER SERVICE OFFERED BY MANAGER MARTI AND STAF. i HIGHYLY RECOMEND THIS SITE.

Rating:

5.0

Very helpful and very Curtis

Rating:

5.0

Martin and the staff are fast ,friendly and very professional... Wonderful experience will definitely use them in the near future!!!!

Rating:

5.0

The staff was very friendly

Rating:

5.0

Martin and the staff was always very friendly and very helpful.

Rating:

5.0

I must say that The staff was great and always helpful and professional. I would surely recommended to family , friends and anyone that is in need of storage space.

Rating:

5.0

The Staff at the 10515 Southwest Fwy Houston Texas location were very courteous and professional. A special shoutout to Ms. Linda, she was very kind and caring she allowed me to save some items in the location's personal storage for a few hours the day my lease ended because I couldn't fit it in my car and the location was closing for the day. The next day I came and retrieved my items, I was very grateful for that kind gesture.

Rating:

5.0

This team is awesome! I was going to go with a different storage unit and came to pick up a rental truck. The team politely tried to sell me to go with them instead without being too pushy. They let their personalities, quality, and good prices do the work for them. I ended up switching to them and it was a great experience. Keep it up!

Rating:

3.0

I had issues with the electrical circuit. I was told to change it . And get more powerful cord . Still no hot . . Finally Uhaul realized it was their outlet . IT was changed . Worked for 2 wks great . Then quit again . I ended up plugging into the next outlet next to me . Worked perfect . I only needed 5,hrs of electricity . To much of a hassle . But the personal was great at Helping get issues resolved 👍

Rating:

5.0

Great service

Rating:

2.0

The guy working was really nice and helpful but the woman was extremely rude and treated me like I was stupid for not standing behind the but the reason I wasn't is because the other customer was not standing in the correct spot and I was trying to keep a 6 foot distance from the other customer. Sh motioned at me and basically said don't you see this big protective screen. Like I was stupid. One of the rudest customer experiences I have had. I work field management for a major retailer and I can tell you this if that happened at one of my stores I would have let her go on the spot. Keep in mind that was the first thing she said to me so there was no interaction previous that would have warranted that kind of response . Hope she learns from this and learns to treat people better.

Rating:

5.0

Ms. Linda was an awesome representative for Uhaul, very professional, and friendly. I will truly miss her smile and caring personality.

Rating:

5.0

Your facility although nice is twice as expensive as others in the area. Therefore would not recommend to others.

Rating:

5.0

Eager to be of assistance and very helpful with getting the right size unit for items arriving from out of town.

Rating:

5.0

The sales associate was friendly , knowledgeable , and very patient . Thank you.

Rating:

4.0

Had my RV stored here for 3 years. Mostly a good experience. Would have preferred 24 hour access at no additional cost.

Rating:

4.0

I wish to bring to your attention that I moved out of the storage on5/29/2020 and not 6/25/2020 as indicated in your rating survey

Rating:

1.0

They had to right to tow my cars during this pandemic if my unit came with two parking spots i don’t understand how i am not allowed to park cars there now i have lost two of cars & cant afford to get them out with during not able to work at this time

Rating:

5.0

Good customer service

Rating:

5.0

I had a relaxed, friendly and thorough experience during my rental procedure. Thanks for the Welcome! Anibal Ambert

Rating:

4.0

very friendly personal and everything was so easy.

Rating:

3.0

I didnt like they way the workers yelled at me infront of other customers for a ant size thing ...form that point I lost all respect for this location

Rating:

5.0

The staff is amazing , very knowledgeable of the job, policies and procedures and the location is Immaculate! Thank you guys very much! Return customer

Rating:

2.0

Very unprofessional

Rating:

1.0

The lady was very slow every time i went in there for something

Rating:

5.0

Was a great and easy process. I really appreciate the employees you have working at the Westbelt location.

Rating:

5.0

Staff was ALWAYS helpful and polite .

Rating:

1.0

Would appreciate if they be more friendly less with the attitude

Rating:

5.0

The elevator is turned off after hours so I couldn't visit my unit when I had the time

Rating:

5.0

Very good customer service tank you very mouch

Rating:

5.0

They were able to accommodate me since I was having trouble presenting in person. That was invaluable and made my move possible.

Rating:

3.0

Couldn’t get a hold of anyone by phone. Neighbors whom were very active kept throwing garbage in my spot so I moved.

Rating:

4.0

I FEEL SECURED WITH MY THINGS STORED THERE.

Rating:

5.0

Very helpful

Rating:

5.0

I am disappointed that I was not given a credit for my April payment.

Rating:

4.0

they were always very helpful and accomodating

Rating:

5.0

Outstanding service

Rating:

5.0

Brian was great. He made the process easy

Rating:

5.0

Very nice people

Rating:

4.0

I have stored my R.V. at this location for almost 19 years. I never had any break ins or damage to my coach. I am donating my coach and that is the reason for my leaving the storage space.

Rating:

5.0

Nice storage facility

Rating:

5.0

This was one of the best Uhaul security storage stores we have ever used. The place is clean, well guarded and the management and their team are super friendly, proffesional and very security concious

Rating:

5.0

You guys did an excellent job great customer service friendly and very consistent/patient with me and answered any question I had I would definitely refer u guys 👏

Rating:

5.0

I have been renting a storage unit from U-Haul for about 12 years, and I have always had excellent service. Highly recommended.

Rating:

5.0

Very nice facility with easy access

Rating:

5.0

I liked dealing with trustworthy people.

Rating:

1.0

Self made rules and Linda is very rude from the beginning to the end of this contract I tried to avoid her as much as possible. She needs some customer service skills. Will not refer to this location.

Rating:

2.0

We had no trouble but there were random vehicles parked everywhere and the property was not clean.

Rating:

1.0

Staff do not treat people with respect. Do not explain everything. I have tried talking with management but they are not willing to give me all of my money back. They say one thing but don't follow up

Rating:

4.0

Thanks for all your help

Rating:

5.0

The process of obtaining and leaving the storage unit was quick and efficient.

Rating:

1.0

This uhaul storage company is the most expensive one I've used in Houston Texas, the one in 34th St charged me 35$ for the same size storage unit and this one charged me 79.00$ the guy at the desk wa

Rating:

5.0

Great facility

Rating:

5.0

Will be back

Rating:

2.0

Billing was an issue when trying to transfer the account after my father passed away in may of 2017. Air conditioning was out for extended period of time and damage resulted to some items in my unit

Rating:

4.0

..........

Rating:

1.0

Don't know what's going on but the dude Glen has something going on around there. Him an E6 or setting stuff up an robbing people