Customer Reviews for U-Haul Moving & Storage of Western Fair

204 reviews

745 York St   London, ON N5W2S6
(Just west of Western Fair Grounds)

(519) 937-0590

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(519) 937-0590

745 York St
London, ON N5W2S6
(Just west of Western Fair Grounds)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Peiman M. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS T. 
Rating:
5.0

Customer did not leave a comment.

HOANG N. 
Rating:
5.0

the best staff, amazing people! truly appreciate their service and smile

JE HONG P. 
Rating:
5.0

Customer did not leave a comment.

Mwaimba C. 
Rating:
5.0

Our experience was great! It was my first time booking a Uhaul and everything went smoothly; the guest rep that helped us at the pickup location was excellent! He was very friendly and helpful. The truck was clean and exactly as described. Thank you!

SARAH C. 
Rating:
3.0

Offer the customer the same price that was quoted when you make a equipment change.

RONDENVIRGIL A. 
Rating:
5.0

Tory and her team run a great show and I am glad to work with them with my business. 100% recommended.

TONY M. 
Rating:
5.0

Great, easy and friendly

Peter S. 
Rating:
4.0

The kms and gas doubled the price of a truck that I used for less than an hour. It seemed like an excessive amount of add-on expenses.

ANGELAL T. 
Rating:
5.0

Reception and handover of vehicle was outstanding. A special mention of the paper I was given with how to estimate the fuel use is well deserved. I will definitely use U-Haul next time.

Bruce P. 
Rating:
5.0

Tory Ellis is truely an outstanding Manager. She makes every rental easy. Thanks Tory.

JOHNJM M. 
Rating:
4.0

Better explanation of how to get logged in online. Also having a fuller tank would have been nice (it was at 1/8)

Ivan B. 
Rating:
2.0

The truck I was given was the wrong truck. I got a call half hour after pickup and was asked to return the truck and bring it back. Then pick up the one that was set a side for me. This put me over an hour behind on my move. On top of that I was charged total of 350$ for 6 hours of use. I put on about 110km. I have used uhaul for many years and never had a bad experience. But this experience didn't feel right and feel like I got ripped off.

Marek S. 
Rating:
5.0

Customer did not leave a comment.

NATHAN W. 
Rating:
1.0

Over charged not happy was told 79 but was charged alot more

TRACEY H. 
Rating:
5.0

Customer did not leave a comment.

GINAMARIE L. 
Rating:
4.0

We had issues returning trailer after hours with check out app. Also had an issue with trailer on route to York street....called uhaul road side didnt get a call back till 3 hours later.

DOMENICO D. 
Rating:
5.0

Customer did not leave a comment.

AKEEM G. 
Rating:
3.0

The van was not available when I went to pick it up and had to go to another location

DANIELLE E. 
Rating:
5.0

Customer did not leave a comment.

JANDRIC A. 
Rating:
5.0

Excellent service. Friendly, helpful staff

WAYNE THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Lylia N. 
Rating:
5.0

Keep on doing what you are doing.

SHARONL W. 
Rating:
5.0

all good. really appreciated the streamline check out service. i had arrived and completed the transaction in under 5 minutes.

Ron B. 
Rating:
5.0

Staff was courteous and knowledgable, my experience with U-Haul was a good one. The young lady that hooked up my trailer at the pick up location answered all my questions knew what she was doing and went over everything with me. She then asked if I had any other questions and if I was comfortable and satisfied going forward. I found this very refreshing that the staff was well trained and knowledgable is rare these days. 5 stars ⭐️ to u-haul staff, thank-you.

NICHOLAS G. 
Rating:
5.0

No improvement required Tori was outstanding! Very proficient and professional.

Ron L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Awesome service from Tory and her crew at 745 York Street London Ontario UHAUL. They are the best and go over and above for customers. I highly recommend them and appreciate good service.

ANTHONYPAUL M. 
Rating:
5.0

Excellent location. Not very friendly personal.

Georgy B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA R. 
Rating:
5.0

A great location with great customer service and great selection of vehicles

UMAR K. 
Rating:
5.0

The gentleman who waited on me was fantastic.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

The employee that helped me was professional, very efficient and has a pleasant demeanour. The store is clean and well organized and the parking lot has ample space for parking equipment. The lighting is nice and bright for after hours drop off.

MATTHEWBT S. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
4.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

ALECIA B. 
Rating:
5.0

The unit was very clean. Just noted that there was armour all on the floor and was slippery. All the rest excellent.

LUISA A. 
Rating:
5.0

They guys here were great and very helpful!

PAMELA D. 
Rating:
5.0

A huge thank you to Tory Ellis. She is very good at get job and great with the customer. This is not my first time renting from this location and will not be my last.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

CYRIL F. 
Rating:
5.0

It was a great experience, nice customer service, easy and fast. The van was well maintained. Highly recommended

EL SAYED F. 
Rating:
4.0

Customer did not leave a comment.

DONALD N. 
Rating:
2.0

Charged me for damage that did not occur. Charge has bent reversed then charged my credit card $87. With no explanation to mr why this charge. Need to communicate to customer. Vehicle was full of gas and your automatic check out did not work. Please advise of the extra charge

ALFRED F. 
Rating:
5.0

Lower your fucking prices! I paid $300+tax for the exact same move I paid $140 WITH TAX 2 years ago!

Alexander O. 
Rating:
3.0

Customer did not leave a comment.

Kelsey M. 
Rating:
4.0

I couldnt check the truck back in on line. I dropped the key off before I realized I needed the mileage.

ELIZABETH M. 
Rating:
5.0

Staff where efficient and helpful, very convenient and large location.

MATTHEWBT S. 
Rating:
5.0

Very happy with the personalities of the staff here- the woman we initially booked with and then when we had to reschedule with another woman and than the man who called to confirm when we were running late that morning. All were incredible, friendly and professional and understanding of life and Murphy's law - when it can go wrong - it probably will . We said afterwards how impressed we were with you guys. We will be repeat customers now!

TROYPD B. 
Rating:
4.0

Customer did not leave a comment.

JASON P. 
Rating:
2.0

We booked our truck 3 weeks in advance and got a call the day before that they didn't have a truck for us. We drove 45 minutes out of the way to pick up our truck drove back to our location where our people helping us move were waiting to find out the truck box was locked. I waited on hold for 10 minutes before I could speak to someone about what to do then had to wait an hour to get someone out to unlock the truck, delayed our day by about 2 hours.

Daulton H. 
Rating:
5.0

Equipment was clean, but the van broke down and would not start. It was the worst inconvenience and the associate wasn't able to help the way I wish she could have. There is no concierge service so I was to be stranded until a (third-party) service company picked up the vehicle. Instead, I walked to the old house and got friends to help finish the move. The associate said she was willing to pick me up personally but that is inappropriate as gracious as the offer is. To make things right, they only charged for what we used and refunded additionally. The unfortunate breakdown is very rare and I would use them again.

CHRISTOPHER V. 
Rating:
5.0

None

MARK T. 
Rating:
5.0

Customer did not leave a comment.

MILAD S. 
Rating:
5.0

Customer did not leave a comment.

RAMY A. 
Rating:
4.0

Customer did not leave a comment.

CYRIL F. 
Rating:
4.0

Customer did not leave a comment.

BRIANG U. 
Rating:
5.0

Customer did not leave a comment.

LINDAV T. 
Rating:
5.0

First time using this location. Everyone seemed very nice and helpful.

JAMESP H. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
2.0

Do not use U Haul's self check in program...it is a hassle and costs time. The idea is simple, you enter the information upon booking. Upon arriving you check in...the same info is entered, along with photographs you have to take on the spot. After entering all the information and photographs correctly, I still had to go in to the office to do all the papaerwork at the counter.

Paul M. 
Rating:
5.0

Both the staff members I dealt with were excellent. Honestly, best truck rental experience I have had. I guess hire more ladies like those two!!! The UHaul fleet is much better than it has been in the past too. Last few rentals have been good vehicles. Clean and well maintained.

BRADLEYROBERT K. 
Rating:
5.0

Don't park vehicles so close to each other, I had issues trying not to hit the mirrors. Excellent customer service in and out. I asked for a dolly but never got one!

KIMBERLYANN M. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Lucas was so pleasant and friendly. Great customer service !

CAROLA A. 
Rating:
5.0

There is no sign to indicate where to park when you arrive to pick up your rental. Great new location for London.

Stuart F. 
Rating:
5.0

Customer did not leave a comment.

BOYCEALEXANDER G. 
Rating:
1.0

I returned the dolly after hours, as discussed with the very professional and helpful clerk at the Store. The issue is, that I did the online check in Sunday evening and then I was billed an extra $22.60 on Monday (presumably the fee for not doing so). I assume that this was a “fast one” on the part of Uhaul corporate, most people likely don't even notice this happening on their credit cards. So to summarize, please refund the money because the rest of my interactions with your company where excellent lately (I have rented 4 trailers in the last month alone)….. the clerk at this location was top notch as well, very professional and helpful so don't penalize him for this review. You asked for my feedback, here it is…

MATT S. 
Rating:
5.0

Tried to follow return after hours but wait time too long (62 min).

TED M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

Bartlomiej L. 
Rating:
5.0

Overall, great, friendly service!

ANTONIO D. 
Rating:
1.0

This was probably one of the worst customer service experiences I've ever dealt with in my entire life. I've never ever spoke to a general manager as well as employee in the condescending and rude manor they did over the telephone and in person. Wednesday evening after my move I called 2 uhaul locations that remained open in London as the pick up location was closed at this time, both location said yes that is no problem you can drop it off at our store no problem. So I drove to drop off my truck at one of the locations that remained open. The next day at 12oclock 55 minutes before my time is expired I get a call from the general manager at York who does not only start instantly criticizing me and telling me she doesn't care what the other uhaul employee told me that it's my problem and that if I don't get back to her location in the next 55 minutes she's double charging me. I explain to her that I think it's very unfair that I was given misinformation from a uhaul employee (2 actually) and that now I'm held responsible for picking it up again and bringing it to her location. I simply asked if she could disregard the extra miles for his mistake. She couldn't have had worse customer service, blaming the entire situation on me and condescending me as I was stupid for bringing it to that location. I really hope a higher up reads this and contacts me so I could give them the time and day of when this conversation took place and how she treated me from the beginning. As a PAYING customer I assumed I would receive some degree of respect and courtesy on a mistake made by a fellow uhaul employee. Myself and my family of 9 siblings have long used uhaul for all our moves but I promise this will be the last time myself and any family members use uhaul. Thank you, Dylan

Dylan C. 
Rating:
4.0

Customer did not leave a comment.

Darlene M. 
Rating:
4.0

Customer did not leave a comment.

MUHAMMAD HASAN K. 
Rating:
4.0

Customer did not leave a comment.

JOHNM D. 
Rating:
5.0

Customer did not leave a comment.

YATIAN Q. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
3.0

This location is in transition and they are making it work as best they can. My issue is more with the on-line app- not intuitive so instead of virtual pickup I had to go in and redo steps I had already completed. Frustrating!

TERRY G. 
Rating:
4.0

washrooms substandard

Keith C. 
Rating:
5.0

Customer did not leave a comment.

TERRICK P. 
Rating:
5.0

Customer did not leave a comment.

Joan B. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

BAC N. 
Rating:
5.0

Customer did not leave a comment.

CARL P. 
Rating:
5.0

Customer did not leave a comment.

SI M. 
Rating:
1.0

Customer did not leave a comment.

miran K. 
Rating:
3.0

Allow people to be able to look up their order online off the website for the return.

ASHKAN K. 
Rating:
4.0

There was one employee that was kind of rude but the others were exceptional.

PAUL W. 
Rating:
5.0

I'll say this, the woman that set us up and sent us on our way is not making enough money.. She was a whirlwind of activity and had us up and out in no time. Amazing experience. Give her a promotion or something.

CARSON R. 
Rating:
3.0

It was fine I guess. Lots of weird hidden charges. Not very upfront about the cost of rental.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Nice people

GURPREET S. 
Rating:
5.0

The customer service was incredible at this location!!! Thank you for making my moving day smooth :)

Breanne C. 
Rating:
5.0

Everything was seamless

ANGELO B. 
Rating:
5.0

Customer did not leave a comment.

Jan D. 
Rating:
5.0

The service was swift - great job

MOHAMMED A. 
Rating:
2.0

Tory was EXTREMELY rude when there was confusion with our reservation and would bark at us and then run off so we had no idea what we were doing and when I tired to explain to her the situation I was told it didn't matter and she was to busy to deal with it!!!

Dara C. 
No reviews have been submitted for this location.

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