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chris wCustomer Reviews for U-Haul Moving & Storage of Wickenburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful staff. Excellent facility. Easy to access unit. Plenty of carts for moving boxes
Stephen S | First ImpressionsThe staff of the Wickenburg U-Haul are amazing. This is a clean well run establishment pleasure to do a work with.
Laurie LWish I could get reimbursed for dropping the trailer off day and a half early.
RICHARD RI would have given an excellent rating except thatl they did not reimburse me for the time remaining left after paying for a full month, with over 2 weeks remaining after I moved my stuff out. If they only rented units at the beginning of each month, I could understand it but they can re-rent that unit anytime during the month - so it just didn’t seem right to me not being reimbursed for the remaining time. When I asked the person in the office they couldn’t give me a reason. I guess once they have your money, that’s it! That said, that could be the storage rental industry standard, but even still, I don’t feel that it’s right when they can and probably will immediately re- rent it. In today’s inflated economy it would be nice to see more companies with fairer consumer policies, especially since I was a long term customer and used their storage for 3 years.
Margie S | Overall ExperienceProfessional, friendly, and efficient.
Bruce H | Overall ExperienceJust keep doing what you did for me! The GM there and others were great!
BRYAN SThe girl who works the closing shift was so helpful & friendly. Excellent customer service.
silvana b | First ImpressionsVery convenient access, especially like the indoor parking and elevator to access the units
James K | First ImpressionsExcellent staff and the manager was extremely helpfull. Would definitely use this facility again for storage needs.
Michael L | Overall ExperienceNot helpful when elevator broke. Charged for an extra unit when their equipment broke down. Not accommodating.
Donna T | First ImpressionsIt was great. Pulled up and employee came out and took a look and took over the trailer--Easy Peasy.
KEITH SMatthew is an excellent customer service manager. I appreciate his attention to detail and quickness of delivery. I got the trailer I needed and on my way in under 15 minutes.
BRETT OThe bathroom near the carts and elevator was filthy!
sharon m | First ImpressionsHighly recommend Wickenberg U-Haul on 93. Very friendly staff and helpful.
DARRIN KMatt (the store manager) was excellent ! He made the entire process as smooth as could be, with friendly, competent service, even hooking up the trailer for us. We were in and out in less than 30min with exactly what we needed, couldn’t be happier with this locations choice of management & inventory
LYDIA G🤠👍
Lannie F | Overall ExperienceMathew and Tara are always professional and very helpful….they treat us like friends!!!!
Steven M | Overall ExperienceAccess was well thought out and very convenient when temperatures are high.
Ken S | First ImpressionsAbsolutely the BEST customer service from Matthew the General Manager. I feel he went above and beyond to be helpful to me on getting our storage unit ..and fast too!! ☺️ thank you
CYNTHIA L | First ImpressionsAwesome customer service,, they took the time to show me how to connect and disconnect the trailer. They explained everything to me
Samuel BVery friendly, professional, and accommodating staff.
Bruce H | First ImpressionsOther than paying 1000 dollars to Wickenburg from Camarillo California. I was charged an additional 43 dollars because I drove an extra 43 miles? That is some serious bullshit! I will think twice before recommending uhaul for anything moving forward!
BRIAN MGreat staff
ALFRED P | First ImpressionsGreat experience!
DANIEL BExtremely well kept. The staff is always professional and very helpful. Nicely ran place
Gilbert M | Overall ExperienceHad to drive 100 miles round trip just to pickup trailer.
Kenneth F