Customer Reviews for U-Haul Moving & Storage of Woodfield

1,602 reviews

5201 Tollview Dr   Rolling Meadows, IL 60008

(847) 637-5406

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 637-5406

5201 Tollview Dr
Rolling Meadows, IL 60008

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Took a long time to check in. Only one person working and several customers waiting in line to check in. Another worker then showed up but then first worker went outside. Several people in line behind me after I checked in.

Laura P. 
Rating:
5.0

Nothing everything was perfect…

MICHAEL K. 
Rating:
3.0

Waited over 30 minutes in line to check out the equipment.

marko D. 
Rating:
5.0

Great service.

Aurimas E. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

boyko B. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Matt S. 
Rating:
4.0

Customer did not leave a comment.

Doug S. 
Rating:
2.0

Not all lights were working lady was not nice

Michal W. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
1.0

This lady that was working was in the phone with her supervisor complaining about a guy made a complaint. I think it's very unprofessional to be talking about that while trying to unhook the trailer infront of us then ask me to help because she's unable to remove the chain. She had her cell phone in one hand the whole time. That's very unsat/unprofessional. Terrible customer service and very unprofessional.

Elwin Z. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
4.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

The representative was very pleasant and helpful with the transaction..

John C. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

The after hours drop off needs to be easier to use. I had to call customer service at the 800 number to complete my after hours return. They were helpful but it still took 45 minutes to return a trailer.

Rich S. 
Rating:
3.0

Customer did not leave a comment.

Alexander L. 
Rating:
2.0

Charged twice, returned vehicle on time and kept getting calls for when I was returning the truck. What can improve is how organized things can be at this location. Now I have to call back to speak with someone to adjust or fix the double charge. Long hold time 20+ mins on a workday. This could've been avoided if everything was done property the first time.

Manuel G. 
Rating:
5.0

Customer did not leave a comment.

SONJA P. 
Rating:
5.0

After hours check in has been a problem more than once for me. The hold time to call in was over 30 minutes.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Vishnukumar P. 
Rating:
5.0

In general, both locations had great move oriented inventory and were clean and staff very helpful.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Ed E. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Laura K. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

Rudolph J. 
Rating:
4.0

Include signage for after-hours drop-off customers. I didn't know where to leave the trailer, so I put it by the others.

David M. 
Rating:
5.0

Customer did not leave a comment.

Megha T. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

It was more than perfect 😊😊 Thank you for a wonderful moving experience.

larene H. 
Rating:
3.0

Customer did not leave a comment.

Michaela S. 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
3.0

Customer did not leave a comment.

Terri C. 
Rating:
3.0

Customer did not leave a comment.

edward L. 
Rating:
3.0

Put gas in the truck before somebody rents it!

VIVIAN R. 
Rating:
5.0

A great big thanks to the Uhaul associate who helped me with my reservation. She even attached the trailer to my vehicle and pre tripped the trailer for lights and tires.

Fidel D. 
Rating:
5.0

Customer did not leave a comment.

Ihor R. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
3.0

people were friendly and professional, first trailer had a light problem and the second one was not cleaned out.

Gary M. 
Rating:
1.0

Huge safety problem, I rent a lot of trucks and never happened to me in other locations, When I started to drive the truck the right mirrors was loose and didnt show properly the right back side, so I enter the store and told the U haul worker about it and she told me this is fine they waiting for some part to arrive and they know if is loosed and not working properly and I can drive it. I started to drive and on the first turn left when entering the highway the mirror moved all the way outside and I couldn't see where I am merging and I almost hit the car that was there on the right side. the my route was super extreme dangerous it is illegal to drive this truck when the mirror is not operating properly and this truck should be used at all.

Alexander B. 
Rating:
3.0

Although we were happy with the truck we used to move our items, the check-in employee was extremely rude and made us feel bad even though SHE was the one who was late to work and our truck pickup time was 7 a.m., so we were delayed for our move...UNCALLED FOR. Also, the printer did not work and the light for the mileage was out, which there are no excuses for. As mentioned, the truck helped us, but the way business is run needs to be evaluated.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Suhas B. 
Rating:
5.0

super easy good value

John N. 
Rating:
5.0

Great service !!

Adam S. 
Rating:
3.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Z. 
Rating:
5.0

Customer did not leave a comment.

Katrina R. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
3.0

The reservation was made for 7am pick-up. After online check-In, I proceeded to go inside to get the key. It was 7:06am, the doors were unlocked. Upon entering, I was greeted by ‘I am not open yet'. No hello, how are you. I confirmed that they opened at 7am, to which the response was ‘yeah, but I am not open yet'. I asked when they will open, she said ‘when I am ready'. I was appalled by the attitude of this employee. Finally, at 7:15am, she brought the key to me. Again, no apology, nothing. She handed me the key and walked back in. The truck had puddles of water on the floor on drivers side. When we got on highway- it sounded and felt like it was going to fall apart. Upon returning the truck, unfortunately, I got the same rude associate. I certainly hope she was just having a bad day, otherwise it is an awful representation of the brand. I will not be back to that location ever again.

Asta G. 
Rating:
5.0

Customer did not leave a comment.

Dan E. 
Rating:
5.0

fast service, easy access

Rick M. 
Rating:
3.0

Customer did not leave a comment.

Joanna D. 
Rating:
5.0

Allen was a really nice guy that helped us in the morning. He was on shift on 4/9 at 9:30am.

George T. 
Rating:
1.0

Hooks and crooks. Drove lass than 10 miles out 2 gallons of gas and I was still charged for a fuel

piotr S. 
Rating:
5.0

Truck #TT4900F needs to have the overhead door lubricated.

Harold T. 
Rating:
5.0

Customer did not leave a comment.

Kenritsu Y. 
Rating:
5.0

Good

SRAVAN R. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
1.0

Better communication is needed before renting. I needed a converter for the lights, and if I had known I would have brought one instead of buying one at the location. The trailer I rented had a tire that was only inflated to 30 instead of the recommended 65 psi. I had to call once I got home to have the tire serviced.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

I will definitely use this location again! the Staff was efficient and friendly.

Michelle M. 
Rating:
1.0

Customer did not leave a comment.

Slawomir Z.  |  Overall Experience 
Rating:
1.0

Maintain your vehicles and make sure that your people learn how to properly explain what people are paying for. This was by far the worst experience ever and will NEVER use service if I have to in the future.

Julian K. 
Rating:
5.0

Ok

Anatoliy D. 
Rating:
5.0

Customer did not leave a comment.

Mustafa O. 
Rating:
2.0

The vehicle was sticky inside, the back had debris on the floor still. The interior smelled like the Beauty section at Walmart, with a nodes of sweaty armpits and 4-day-old underwear. The back of the vehicle made some strange buzzing noise that I noticed as soon as I started driving the van. Drove 3 miles, turned stand returned the van. Still got charged $25. I had to cancel my movers that day. Waited 3 hours on the phone hoping to talk to customer service, only for them to hang up on me before someone spoke to me. Zero stars

Anders J. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

RACHEL M. 
Rating:
1.0

Absolute disappointment. Every person in need of a rental will be informed of the horrible service and disregard for customer service. If I were the owner of that facility and found my employee to be representing the company as was done to me, I would terminate the employment instantly! Feel free to contact me for a discussion.

MARK S. 
Rating:
5.0

Nice employees

Piotr L. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
5.0

Gentlemen at registration was very helpful.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

Michael U. 
Rating:
5.0

Customer did not leave a comment.

Kirk R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  First Impressions 
Rating:
5.0

Maybe faster check out ??

PAUL S. 
Rating:
3.0

Vehicles are too old and there are no information was provided about he after hours .

Abhilash V. 
Rating:
1.0

Overcharged $80.

Amanda C. 
Rating:
5.0

Everything was very well explained by staff.

robert c.  |  First Impressions 
Rating:
4.0

The Unit was full of snow inside that made it slippery to walk on as we were putting in the furniture. I returned it cleaner that how I received it. I know its the snow season and expect the outside to be in poor condition but I was not expecting the inside to loom the same.

DOMINGO G. 
Rating:
2.0

The only reason I gave a low review was because when I made my reservation I was given the option to pick up before opening hours. When I arrived and logged in I was given a message that said I couldn't pick up my vehicle until the location opened for business. I should not have been able to make such a reservation if I wouldn't be able to complete it. I had to return home and wait.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

IVAYLO P. 
Rating:
5.0

Customer did not leave a comment.

SAAD M. 
Rating:
5.0

Easy pick-up and easier drop-off. Email receipt records are nice to have. Thanks!

JEFFREY J. 
Rating:
5.0

STAFF WAS VERY HELPFUL WITH HITCH EQUIPMENT

william M. 
Rating:
5.0

Customer did not leave a comment.

RORY B. 
Rating:
5.0

Customer did not leave a comment.

VALERIE R. 
Rating:
4.0

Customer did not leave a comment.

Kimberly A C. 
Rating:
5.0

Customer did not leave a comment.

ALDO R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Na

David M.  |  First Impressions 
Rating:
5.0

Loved this storage place! All the equipments was really helpful they left out for us to use.

CASHMERE W.  |  Overall Experience 
Rating:
5.0

I will definitely recommend this uhaul facility to everyone I kno the service and staff are very professional and helpful especially the manager. He deserves 5 stars and more!

HELENA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert T.  |  Overall Experience 
Rating:
5.0

Tha staff wus very nice and informative and tha pricing wus very affordable so now I hav found my uhaul home😊

HELENA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DESHAWN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tonya w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Miguel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle L.  |  Online Move In 
Rating:
5.0

Store manager is great

NORBERT Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RIGOBERTO B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAE B.  |  Overall Experience 
Rating:
5.0

Super clean, helpful staff. Thank you.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernadette D.  |  Overall Experience 
Rating:
5.0

Anthony does a great job. The units worked out perfectly for us.

kyle k.  |  Overall Experience 
Rating:
5.0

Overall great experience from scheduling reservation to move out. Staff was friendly, facility was always clean, and easily accessible. I would use this location again and recommend to others!

Nakia J.  |  Overall Experience 
Rating:
5.0

Very clean. Spacious. Easy to move in and out.

Arun B.  |  Overall Experience 
Rating:
5.0

Overall great experience!

Nakia J.  |  First Impressions 
Rating:
5.0

Thank you for assisting me, I really appreciate everyone's help! ! ! !

PETER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Miguel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Waqas A.  |  First Impressions 
Rating:
4.0

Very courteous and helpful staff.

PAUL V.  |  Overall Experience 
Rating:
5.0

Easiest decision I've made during this move. Will definitely recommend to others. Staff was very helpful.

Christine S.  |  Online Move In 
Rating:
5.0

I needed a storage for keep our family’s moving loads safe. And the place has to be air conditioning to keep things clean and safe. I found UHaul self storage service. It was easy access and kept safe. I strongly recommend Uhaul for anyone who needs personal storage .

Dogyun K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenna W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Josh S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSALIO B.  |  Overall Experience 
Rating:
5.0

This place rocks and Mister Chihuahua is the best

BRIAN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriela S.  |  First Impressions 
Rating:
2.0

Having a third noon related person in your files before you rent a unit is terrible. I had to put my daughter down. People who are single are sol. Just dumb. I won't use you again.

William H.  |  First Impressions 
Rating:
5.0

Anthony Dipaolo Is an asset to your company.

Ruth D.  |  First Impressions 
Rating:
5.0

Well managed and team were knowledgeable and experienced!

luis m.  |  Overall Experience 
Rating:
5.0

Very professional and friendly place to do business with, Thanks!

KIRK A.  |  Overall Experience 
Rating:
5.0

Excellent Services!!

Wilfredo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milton T.  |  Overall Experience 
Rating:
5.0

Over all very satisfactory only the front desk people need to work on their pace of working kind of little slow going people which I experienced. Otherwise all good.

Kamran A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kaziana s.  |  First Impressions 
Rating:
3.0

The facility claims to be climate controlled but it was very hot in there.

Tamara Y.  |  Overall Experience 
Rating:
2.0

The person who helped us had to help his coworker a lot and we spent a lot of time waiting around for him to help us. Additionally he was very hesitant to waiting around 4 minutes after closing to allow us to return our keys to him instead of doing it online.

Josh S.  |  First Impressions 
Rating:
5.0

Anthony and Ben were super friendly and knowledgeable. They made my moving experience a lot less stressful. Thank you guys for the wonderful service. I really appreciate it.

Jeff T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jefra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talat N.  |  First Impressions 
Rating:
5.0

I have nothing but good things to say about your location! The keycard check-in and entry, climate control, the alarmed storage cubicle doors, the indoor loading bay... I wish you had been open here when I first had to store my crap. My old bicycle might not have gotten so trashed, but thanks to Public Storage and their indifference to the temperature extremes of Chicago's weather, I have to get rid of it.

Tony G.  |  Overall Experience 
Rating:
5.0

I’ve used this location for 20 plus years. I knew the former manager, & I watched when Anthony was trained. Now, I see him in the role of manager. He’s an excellent manager. He assists his employees with patience & thoroughness. Anthony & his employees are not only efficient & knowledgeable when it comes to their jobs, but they care as well. As a result, I recommend them & Uhaul to family & friends. ~Kimberly Reuille Former Rolling Meadows Resident

Kimberly R.  |  First Impressions 
Rating:
5.0

Uhaul Moving and Storage of Woodfield is great! The location is really convenient to a multitude of highways. It’s super clean. Very secure. I love their loading and unloading area. You can pull you car or truck right in and get out of the weather. They have plenty of moving carts. The staff has always been very willing to help and answer questions. I was very happy with the service there. I would highly recommend this location!

Erik H.  |  Overall Experience 
Rating:
1.0

The kid that helped me was rude and talked down to me. Then acted like i was a bother to him when i needed clarification on something. I am very disappointed and would not recommend this location at all and in fact want to never do business with you again

MARIO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shashank M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gladys e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michele p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha H.  |  Overall Experience 
Rating:
5.0

Everything worked out great at this facility, clean, dry,secure. Would have been great if I was able to you the actual dock with the dock plat

Ralph P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vladislav S.  |  Overall Experience 
Rating:
5.0

All questions answered. Very easy process.

michele p.  |  First Impressions 
Rating:
3.0

Inconvenient place. There is only one access through garage doors and to get in there, you need to get off and gain access then open door. the staff is also rude and inattentive. no one calls back

Janeris S.  |  Overall Experience 
Rating:
5.0

Electronic pick up needs to be worked on it is not user-friendly

Ryle M.  |  First Impressions 
Rating:
5.0

The only thing I had a problem with was at times you seemed to be short on staff and I had to wait for someone to come and take care of me. Other than that everything was 100% perfect.

Peter F.  |  Overall Experience 
Rating:
5.0

Very satisfied with storage facility and the staff.

patricia c.  |  Overall Experience 
Rating:
4.0

I must say this is my second time using a storage facility an the staff was helpful and friendly better then my last storage place, I would still be using uhual but my storage need is came to an end

suzette c.  |  Overall Experience 
Rating:
5.0

Fast service, excellent explanation of benefits and services. Facility is clean, organized and very well taken care of.

Thomas G.  |  First Impressions 
Rating:
5.0

Anthony was very helpful and informative in going over my options and in the selection of the right storage box for my purposes. Very professional!

michael f.  |  First Impressions 
Rating:
5.0

I recommend you to my friends.

tom s.  |  Overall Experience 
Rating:
5.0

I am happy with services

Hazarattaiah K.  |  Overall Experience 
Rating:
4.0

I was treated like a VIP from the very moment I walked in. The manager made me feel like my purpose for being there was important to him and he informed me of items that may help in my moving process.

Gabriel G.  |  Reservation 
Rating:
5.0

This facility was clean, secure, and with easy access. A well-managed operation!

Deon f.  |  Overall Experience 
Rating:
1.0

Terrible. Took over 30 minutes to get the paperwork done. Reserved it on the phone and it still took over a half an hour. Put us in the farthest unit away from the elevator. Wish more characters.

Faith G.  |  Reservation 
Rating:
4.0

Accommodations for unloading our trailer were great.

JOHN G.  |  Reservation 
Rating:
5.0

The best facility, the best manager of a U-Haul I've ever met. The staff was helpful, smart, and the most important HONEST. They take care of you, this is the place.

Kevin G.  |  Overall Experience 
No reviews have been submitted for this location.

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