Customer Reviews for U-Haul Moving & Storage of Woodfield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Woodfield

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DEANNA S.
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Customer did not leave a comment.

JASON W.
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Customer did not leave a comment.

john H.
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My trailer was clean but it needs maintenance. The wooden hold-down strips inside the trailer have come loose in a couple of areas. Previous repairs on hold-down strips on other areas were reattached using glue. The glue covers some of the slots making them unusable. My overall rental experience was very positive. The amount of room on property and in the showroom make getting in and out a breeze.

Ben S.
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Less than a minute to dropoff

John L.
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Customer did not leave a comment.

ARTURO O.
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Customer did not leave a comment.

ERIN S.
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Perhaps have the truck cleaned off from ice and snow. The gentlemen that assisted us were great, as the weather was horrid.

KATHERINE C.
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Customer did not leave a comment.

BERNARD K.
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The gentleman who checked me in and assisted in checking me out was excellent, but I did not not his name.

Takeshia F.
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Customer did not leave a comment.

ivan P.
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The u-box wooden door is very hard to open and close due to protector damage and most likely water curved the door.

Jerome B.
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I was downsized by reservations/dispatch to a 4x8 trailer after reserving a 5x10 and agreeing to pay a $25 guarantee feeing. I ask at the time of the phone call telling me the change in the reservation if a larger size was available since I was moving a queen size bed. I was told, “no” and a queen size bed should fit. When I arrived at this location and seeing the smaller trailer, it was very apparent the 4 x 8 trailer was too small, at best it might fit a queen size bed, but that would be it.. The crew at this location check their inventory and found a 6 x 12 trailer available in their inventory. While doing a proper safety check, the left turn signal did not work. They did a diagnosis on the four prong plug on my car, and it was faulty. They notices I had the large plug as well and resolved the problem with an adapter. Despite how frustrated I was, they were very professional, managed my expectation, and did a fantastic job working the problem to find a solution. As a CFO of a manufacturing company, I would be proud to have employees like this crew as part of my staff.

KESHA S.
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It was a really bad winter storm and the personnel helped get me out of the snow 🙂 the extra things sometimes make a perfect day 🙂

RALPH C.
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Customer did not leave a comment.

AJAY C.
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Instructions for drop off was poor. The staff ws not friendly. The trailer door was not esaily moved. Took over an hour and assistance from UHaul national customer service number to return trailer. The last time I was there found service better than for this visit.

RANDALL B.
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Anthony set up the reservation and he is terrific to work with. Always polite, professional, and proficient. Great representative of the company. I've sent other people to this location, and all have had very positive interactions with him.

Maria U.
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The staff was very friendly and efficient. There isn't anything needs to be changed at this time.

WIESLAW C.
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Customer did not leave a comment.

LISA M.
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Customer did not leave a comment.

Tom M.
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Customer did not leave a comment.

JOE S.
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Customer did not leave a comment.

ELIZABETH K.
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Customer did not leave a comment.

TAIJI Z.
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Anthony the manager is very rude don't know how to make customers happy, woodfield location U-Haul

Cameron M.
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Customer did not leave a comment.

Michael I.
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Customer did not leave a comment.

EIJI S.
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Customer did not leave a comment.

Daniel M.
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I was in and out. Got to check in and had the vehicle in less then 5 min and the check out was the same out in 5 mins. Will definitely come back here for a rental. And the price was a good price for having it for 2 days

Adrian S.
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Customer did not leave a comment.

Russell R.
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Customer did not leave a comment.

Benard E.
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Customer did not leave a comment.

JOSE R.
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Customer did not leave a comment.

Tony G. | Overall Experience |
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I have nothing but good things to say about your location! The keycard check-in and entry, climate control, the alarmed storage cubicle doors, the indoor loading bay... I wish you had been open here when I first had to store my crap. My old bicycle might not have gotten so trashed, but thanks to Public Storage and their indifference to the temperature extremes of Chicago's weather, I have to get rid of it.

Chris A.
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Super easy and staff did a great job. Truck was great. Clean. Very nice rental process.

don J.
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The trailer I rented worked fine when picked up but had lighting issues hours later. The connections were all tight and I stopped a few times to disconnect and re-connect them to no avail. I made it through the rental and showed the facility where the trailer was dropped so it could be looked at.

MUHAMMAD A.
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They charge me extra fee I don't know why i call customer service no one pickup call and also i call the location that i pickup the truck no one pickup my call they just charge my card

JOHN B.
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The location is hard to find, but the staff was helpful.

Kimberly R. | First Impressions |
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I’ve used this location for 20 plus years. I knew the former manager, & I watched when Anthony was trained. Now, I see him in the role of manager. He’s an excellent manager. He assists his employees with patience & thoroughness. Anthony & his employees are not only efficient & knowledgeable when it comes to their jobs, but they care as well. As a result, I recommend them & Uhaul to family & friends. ~Kimberly Reuille Former Rolling Meadows Resident

Kimberly R.
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Customer did not leave a comment.

Terrence R.
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Great experience

Denzel T.
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I was charged for 2 gal. of gas yet at half an hour before my employee filled tank with 2.77 gals.

Philip G.
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Employees not ready when I arrived. Employee appeared to be running late. Fuel level on Uhaul's record not accurate with actual fuel level of vehicle.

THOMAS T.
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Charged me $3.75 for a gallon of gas? 0.5 miles before returning I topped off the gas tank by filling until the handle stopped on its own and then let it fill again until the gas fill handle clicked and shut off again. That last splash was fast and less than 1/8 gallon. The gauge didn't move up much in the 1/2 mile Drive to the U-Haul store. I was charged for a gallon of gas but I know you couldn't fit any more gas in the tank and if you turned the gauges on for a few more minutes the gas gauge would read full. I don't have any issue with paying an extra $3.75 / gallon for a gas convenience fee but I don't think I'm the only customer who was charged for gas upon return because the Float & gauge simply hadn't adjusted yet. Matter of principle and honesty.

PAUL K.
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I am not sure why the reservation became confused, however, we were able to pick up any closer location and a little earlier than necessary than originally planned. That helped us with loading. The staff was incredibly great from the regional office and at the pick up center.

Colton B.
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Reservations should mean something. What's the point in reserving 2 months early when your company changes the reservations the day before? This really affected my moving logistics during an already stressful move.

Andrew W.
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Customer did not leave a comment.

DOUGLAS O.
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very nice person to check me in

MARK R.
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Customer did not leave a comment.

THOMAS D.
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Customer did not leave a comment.

Joseph R.
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Customer did not leave a comment.

LISA J.
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I ordered the van before the weekend.I ordered the truck for the8th.I was sent an email to pick up my truck and it was not there.I called the 800 number and was told it was moved to another location with giving any information that it was moved.I stayed on the phone with your associate while driving to the new location.When we arrived at the location it took a long time to make an account and when given the code to get the keys the code did not work.The associate was very nice and said try to see if there was another code.while sitting on the phone for a while I was getting stress and so where my friends.The second location was not open until 11:00.I told your associate that I did not want to wait,but I needed to talk to my friends.A minutes later she came back on the phone and cancelled my order.Through this whole ordeal she was pleasant and said she was sorry and give me fifty dollar credit.I the called the second location to get the truck three minutes after it opened an it wad given to some else.I have spent two hours of frustration with this ordeal . My original order was to be picked up at nine oclock.The second location found a truck in rolling meadows.I will never recommend uhaul or use again. Thank You Lisa Jurgensen

Michael M.
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Check the operation of the gas gauge. I drove only 55 miles and i put in 11 gallons of gas to make it register at the 1/2 point. I was instructed that I was to bring the truck back with a half tank of gas . I mentioned it to the attendant and said I put in 11 gallons whch was $25.00 of gas in order for the gas gauge to register a half tank. I noticed the gas gauge was not going up until I put in the 11 gallons. He said I should have used the contract pictures about putting in gas that probably wouldl have been no more than 2 to 3 gallons. However, if I had done that, the gas gauge would not have registered at the half tank point. Bottom line is that if the gauge was registering correctly, I would have only put in $7.00 of gas instead of $25. I asked for an adjustment on my bill and the attendant said he could not do that. I would like my $18.00 over charge on gas returned to me given that the truck gas gauge was not operating properly.

Erik H. | Overall Experience |
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Uhaul Moving and Storage of Woodfield is great! The location is really convenient to a multitude of highways. It’s super clean. Very secure. I love their loading and unloading area. You can pull you car or truck right in and get out of the weather. They have plenty of moving carts. The staff has always been very willing to help and answer questions. I was very happy with the service there. I would highly recommend this location!

Bradley M.
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Great vehicle and excellent service! Plan to rent from them again in near future. Thanks!

Jeffrey H.
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Customer did not leave a comment.

RAYMOND G.
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Can't think of anything.

James G.
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Customer did not leave a comment.

JOHN H.
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Next time you book a truck at one location make sure the truck is there. Don't call the customer 12hrs before pick up they have to go to a further location to get the truck.

Thomas H.
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Customer did not leave a comment.

Bryson B.
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The check engine light was on in the truck. This should have been fixed or I should have been told not to worry about the light if it wasn't an issue.

Daniel Z.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

Tod J.
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Employees were great. Absolutely no problems. EquPimento in good shape

Jim B.
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A more clear explanation of where to drop one way rental arrivals would help. Lot is not marked for sorting local rentals from one way rentals. Coaching staff on communication skills would help, (face someone when you speak to them). I could not hear the employee who had the bad habit of not just pointing to where I should drop off the trailer, but also turned his back to me so he could face where he was pointing and spoke in that direction, (spoke with his back to me), (TWICE). I just drove in the direction he gestured having not hear a word he said. That was annoying, but otherwise the rental was GOOD, and employee was polite enough. I'll use this location again as preferred over other packed full small locations.

DENNIS S.
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This location was supposed to open at 9 am on Sunday. They did not open until 9:48 am. I will never rent from this location again.

Joven C.
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Customer did not leave a comment.

Joseph C.
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Open up business on time for drop-off. Time is valuable when you just moved in and need to be back at work after a weekend move.

Michael A.
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Customer did not leave a comment.

DAVID S.
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Customer did not leave a comment.

anthony B.
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Customer did not leave a comment.

KAREN B.
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Great staff!

MICHELLE P.
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Customer did not leave a comment.

STEVEN O.
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Customer did not leave a comment.

VICTOR C.
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Guy had really good customer service i will come back again!

JOHN K.
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Customer did not leave a comment.

Eric P.
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Call me 773-703-9668. I'm very angry with your billing and lack of response time.

karthik V.
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No cons

Chad N.
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Customer did not leave a comment.

Salvador S.
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Customer did not leave a comment.

JEFFREY B.
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Everything went as planned. Maybe better explain the after hours return process.

NANCY H.
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The customer reps at this uhaul site was outstanding. Very professional and friendly.

JERRY C.
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Great Customer Service!

KEN G.
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Customer did not leave a comment.

david K.
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Make sure that people know about searching for specific rental items by using 1800 u-haul. It made the process easy.

STANISLAW W.
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Customer did not leave a comment.

jason W.
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The equipment broke down. I was left stranded waiting for roadside assistance for 4 hours. The first technician came to fix the problem came with the wrong tire size. He then returns and see that there was another issue so I was left stranded again.

Ed P.
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The truck needs cruise control for long highway trips!

James G.
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Customer did not leave a comment.

MARIO C. | First Impressions |
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The kid that helped me was rude and talked down to me. Then acted like i was a bother to him when i needed clarification on something. I am very disappointed and would not recommend this location at all and in fact want to never do business with you again

theresa D.
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Fast and easy

Shashank M. | Overall Experience |
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Customer did not leave a comment.

Imad S.
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Customer did not leave a comment.

Luminita T.
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very friendly, quick and easy

gladys e. | Overall Experience |
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Customer did not leave a comment.

DAVID F.
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All was great--efficient, quick, courteous and respectful of Covid precautions

Lorry I.
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Customer did not leave a comment.

SRINIVASAN S.
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Customer did not leave a comment.

brian E.
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management ans communication was horrible.it took me an hour to get through to them,, i had to travel 7.5 miles to pick up my vehicle and trailer.i did not get compensated for the inconvienence..my choice was Itasca not Rohling meadows. did not find out the final location in a timely manner.Instructions for the late bring back were not complete. i did not get any copies of my contract..printer was down...a company this big cant let thishappen. . i am not a happy user.

Wieslaw W.
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One note - the truck was generally clean, but I would have paid more attention to cleaning the steering wheels, the gear lever etc , especially in these pandemic reality we have now. I do not have option and I can not attach a photo to show you how dirty was cloth which I used to rubbed the steering wheel - way way far from clean and sterile

PAUL T.
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Keep up the good work !

JEFFREY M.
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Super friendly people got me hooked up and out of there very quickly

Nancy P.
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Great service. Very friendly.

GERARDO A.
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All good keep up the great job

Krista L.
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Customer did not leave a comment.

Kenneth R.
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Customer did not leave a comment.

ROBERT L.
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Customer did not leave a comment.

MATTHEW J.
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Customer did not leave a comment.

michele p. | Overall Experience |
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Customer did not leave a comment.

Martha H. | Overall Experience |
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Customer did not leave a comment.

Ralph P. | Overall Experience |
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Everything worked out great at this facility, clean, dry,secure. Would have been great if I was able to you the actual dock with the dock plat

Samantha K. | First Impressions |
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Customer did not leave a comment.

Vladislav S. | Overall Experience |
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Customer did not leave a comment.

michele p. | First Impressions |
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All questions answered. Very easy process.

Janeris S. | Overall Experience |
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Inconvenient place. There is only one access through garage doors and to get in there, you need to get off and gain access then open door. the staff is also rude and inattentive. no one calls back

Ryle M. | First Impressions |
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Electronic pick up needs to be worked on it is not user-friendly

Peter F. | Overall Experience |
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The only thing I had a problem with was at times you seemed to be short on staff and I had to wait for someone to come and take care of me. Other than that everything was 100% perfect.

patricia c. | Overall Experience |
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Very satisfied with storage facility and the staff.

suzette c. | Overall Experience |
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I must say this is my second time using a storage facility an the staff was helpful and friendly better then my last storage place, I would still be using uhual but my storage need is came to an end

Thomas G. | First Impressions |
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Fast service, excellent explanation of benefits and services. Facility is clean, organized and very well taken care of.

michael f. | First Impressions |
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Anthony was very helpful and informative in going over my options and in the selection of the right storage box for my purposes. Very professional!

tom s. | Overall Experience |
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I recommend you to my friends.

Hazarattaiah K. | Overall Experience |
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I am happy with services

Gabriel G. | Reservation |
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I was treated like a VIP from the very moment I walked in. The manager made me feel like my purpose for being there was important to him and he informed me of items that may help in my moving process.

Deon f. | Overall Experience |
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This facility was clean, secure, and with easy access. A well-managed operation!

Faith G. | Reservation |
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Terrible. Took over 30 minutes to get the paperwork done. Reserved it on the phone and it still took over a half an hour. Put us in the farthest unit away from the elevator. Wish more characters.

JOHN G. | Reservation |
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Accommodations for unloading our trailer were great.

Kevin G. | Overall Experience |
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The best facility, the best manager of a U-Haul I've ever met. The staff was helpful, smart, and the most important HONEST. They take care of you, this is the place.

No reviews have been submitted for this location.

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