Customer Reviews for U-Haul Moving & Storage of Woodfield

1361 reviews

5201 Tollview Dr   Rolling Meadows, IL 60008

(847) 637-5406

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 637-5406

5201 Tollview Dr
Rolling Meadows, IL 60008

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I-Haul's online software setup sucks, longest hold (47 minutes) on phone line, Rolling meadows location is manned by robot like kids who keeps repeating the same few phrases over and over again irrespective of your query My invoice is excessive and they could not clarify it with breakdown details.

AMJAD H. 
Rating:
4.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Enrique S. 
Rating:
1.0

I was simply over charged for fuel close to $40 when I drove only 4 miles over all trip and when I went back fir enquiry the representative simply said it's in contract to fill up the gas, however when the truck was returned not much of difference in fuel indicator when the truck was rented.

Sachin B. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
3.0

Customer did not leave a comment.

Gary N. 
Rating:
4.0

The trailer had some sand on the floor that I had to sweep out before I could load my boxes and belongings. Otherwise, service at this location was excellent.

Steven H. 
Rating:
5.0

Equipment and location I would recommend to anybody. But the service that day was horrible. I came at 9:00 and the guy who was outside he said we are not opened yet. Next when I did an inspection of equipment and I couldn't download pictures on my phone to your side he didn't want to help me to see what's wrong because I don't want to be charged at all for damage what was before and I didn't do that and I have very unpleasant pushing him to make pictures on his phone that I wouldn't be charged.

NIJOLE K. 
Rating:
5.0

Very clean. Spacious. Easy to move in and out.

Arun B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THEODORE N. 
Rating:
5.0

Customer did not leave a comment.

MILOS K. 
Rating:
5.0

Customer did not leave a comment.

Piotr S. 
Rating:
5.0

Store is too dark from outside. Store appears closed.

Alvetta N. 
Rating:
5.0

Customer did not leave a comment.

Tiansu J. 
Rating:
5.0

Customer did not leave a comment.

TERRI B. 
Rating:
3.0

The truck I rented was in need of repair. The shift was locking up. The ABS light came a few times. Extremely rough ride. Loud banging noise on drivers side door. This truck had 196,000 miles on it.and probably needs to replaced.

John G. 
Rating:
5.0

Customer did not leave a comment.

VALERIA O. 
Rating:
1.0

I was called, if I can pick up trailer earlier, because I was told they busy, I did, but I told that I will not be able to return trailer as early( that was the reason why I wanted to pick it up 7:45instead 6:30pm). I was assured, that this is no problem and I will not be charged extra, but You charged me extra one more day. This is not nice from You U-Haul . You lied to me. I did You a favor and I was charged for it.

MILOS K. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN A. 
Rating:
5.0

Online return app did not work on 3 different (Android) phones. Had to wait on hold almost 30 minutes to get a response. That person then confirmed that the app wouldn't work on the 3 phones and performed a manual procedure to get us finally checked out. All directions available, verbal, written on the paperwork and on the sign on the building said the we must use the app.

WAYNE K. 
Rating:
5.0

Everything was top notch

Jay L. 
Rating:
4.0

Customer did not leave a comment.

LOURDES R. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY L. 
Rating:
4.0

Blankets were not ready and in truck but were quickly got.

DEREN P. 
Rating:
4.0

Your staff was wonderful. I did have an issue with actual truck, it started overheating. But once again your staff was terrific, she called multiple times to see how I was doing.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Overall great experience!

Nakia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

The truck needs cruise control!!!!

MICHAEL JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Julio S. 
Rating:
5.0

Customer did not leave a comment.

mili T. 
Rating:
5.0

Daisy has amazing customer service. She explains everything and is thorough and accurate'

Nadia C. 
Rating:
5.0

Customer did not leave a comment.

PRANEETH R. 
Rating:
5.0

Thank you for assisting me, I really appreciate everyone's help! ! ! !

PETER M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JACK S. 
Rating:
5.0

Hats off to the African woman and her accomplice for handling all the customers amazingly. They handled some disgruntled customers wonderfully and deserve a raise for the hard work they do

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

don J. 
Rating:
5.0

Uhaul moved my truck Pick up location and when they called they said all of my ordered items would be available at the location as well. This was not the case. Maurice was calm during me being upset, found solutions and took care of the situation with a smile. He is the solution provider UHAUL needs managing their operations!

ROXANN P. 
Rating:
5.0

Customer did not leave a comment.

VEDAD S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
4.0

Service staff was courteous and helpful. Truck was a old however.

Malik A. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH D. 
Rating:
4.0

Customer did not leave a comment.

PATRICK V. 
Rating:
4.0

Customer did not leave a comment.

Alpesh P. 
Rating:
5.0

Customer did not leave a comment.

John Miguel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Waqas A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Prezza D. 
Rating:
5.0

The agent who helped me at pick-up was kind, courteous and professional and genuinely cared about my experience. A++++

MATTHEW S. 
Rating:
4.0

Very courteous and helpful staff.

PAUL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Easiest decision I've made during this move. Will definitely recommend to others. Staff was very helpful.

Christine S.  |  Online Move In 
Rating:
5.0

Good stuff! Nice persons work in this location! Thank you guys!!!

MYKOLA O. 
Rating:
3.0

The location I have nothing but nice things to say about the gentlemen that work there but the scheduling department that is in Blue Island is the worse I have ever encountered. If you have recorded calls, you need to hear how your scheduler rep talked to me. Hung up on me and cancelled my reservation on the day of my out of the state move. Thankfully I called the guys in Arlington Heights on Tollview and they eventually fixed it and I was able to move my things. That rep gave me an overall bad experience and I hope she gets fired. Customers should never have to go through what I went through with that individual. She gives uhaul a bad name.

Tatiana D. 
Rating:
5.0

The person I dropped off the U-Haul and trailer saw me pulling up and had all the necessary information to make the drop off smooth and amazing.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

FELIPE C. 
Rating:
5.0

I needed a storage for keep our family’s moving loads safe. And the place has to be air conditioning to keep things clean and safe. I found UHaul self storage service. It was easy access and kept safe. I strongly recommend Uhaul for anyone who needs personal storage .

Dogyun K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RUNQIN T. 
Rating:
5.0

very good people

Arun B. 
Rating:
5.0

I was moving my Son in Chicago. This U-Haul location was fast, efficient, very professional, and well prepared and stocked with everything we needed. I would HIGHLY recommend them to anyone needing a vehicle to move in the Chicago area.

Douglas P. 
Rating:
3.0

How about having the truck we reserved. We reserved a 20' truck and in the end got stuck with a 15'. My mom was moving out of state and couldnt even take all her stuff bc there was no room. You guys screwed her bad. I will never rent from uhaul again. And I'm not the only one. Plus we had to drive 1hr and 30 mins into Illinois just to get this stupid 15' truck and then drive all the way back with it. The stress of moving is enough to put on someone but then to tell her the day of when she needs to be moved out that she doesn't have her size truck she reserved and on top of all that she had to go to a separate location to pick up her transport trailer for pulling her car behind. Dumb. Worst experience ever. I will gladly go with a moving company or another truck rental company than going with uhaul. I don't even know how she'll get the rest of her belongings that I had to transport to my home to hold onto bc she couldn't take it all with her. If I could give you 0 stars I gladly would. Absolutely ridiculous.

ELAINE R. 
Rating:
5.0

very smooth rental experience

Gerard K. 
Rating:
4.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Made the return quick and with no problems!

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Ali S. 
Rating:
5.0

Customer did not leave a comment.

MILOS K. 
Rating:
5.0

Customer did not leave a comment.

CARLY F. 
Rating:
5.0

Customer did not leave a comment.

Brenna W.  |  First Impressions 
Rating:
5.0

I will say it was a rough experience as my original truck got canceled but Anthony from the location went above and beyond to make sure I had a truck for my first move. Once a new truck was located the whole process went so smooth. Appreciate all the hard work and that I was able to move on time.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

Customer did not leave a comment.

ROBIN K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

CLARK G. 
Rating:
5.0

Very friendly/helpful staff

ANGELA D. 
Rating:
5.0

Overall a very easy experience.

Dave W. 
Rating:
5.0

There was a hole in rental unit and it rained so stuff got wet.

Karl S. 
Rating:
4.0

Customer did not leave a comment.

Josh S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Mihai M. 
Rating:
5.0

I always use this uhaul location. Everyone is so nice and quick.

DAWN K. 
Rating:
2.0

After checking in the young man at the counter told me where the trailer was located and asked me to hook it myself. Same thing at drop-off. He just told me to unhook it and they will send me the paperwork in email.

Mitul P. 
Rating:
5.0

There is no direction to where the drop box is! You have to go in a back entrance and no sign of where you need to park returned equipment

MICHELE H. 
Rating:
5.0

Customer did not leave a comment.

ROSALIO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELIPE C. 
Rating:
5.0

Customer did not leave a comment.

PRZEMYSLAW B. 
Rating:
5.0

This place rocks and Mister Chihuahua is the best

BRIAN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

Kamran K. 
Rating:
5.0

Lots of hidden charges 😔

SANJAY K. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Gabriela S.  |  First Impressions 
Rating:
5.0

This was not the pickup location we made the reservation for. Finding out last minute we would have to go much further to pick up the trailer was unacceptable.

James J. 
Rating:
5.0

Very nice, clean and new Uhaul facility. Great staff!

Vincent C. 
Rating:
5.0

easy for pick up, staff was friendly and knowledgeable

TODD G. 
Rating:
5.0

Customer did not leave a comment.

matt P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW N. 
Rating:
5.0

The online pickup option was terrible. No indication of where the truck will be. We examined all the trucks in the main lot and did not find ours. The truck was in a different lot on the other side of the building. This needs to be communicated to the renter. Also, the checkout process and WAITING for the online operator to approve was ridiculous. No indication that anybody was there working on it, and no response to the chat option. Had to go inside to check the truck out, and to get dollies and pads anyway. Absolutely no benefit to the online option. All of that approval process should have been done ahead of time.

John L. 
Rating:
1.0

Individuals were not interested in helping me address my issues. Everyone at Uhaul seems to be well trained in how to pass the buck. No one seems to know how to fix a problem. Horrible customer service!! Thanks, Ted Aroesty 585-503-3203

Ted A. 
Rating:
5.0

This experience was really great. So easy to pick up and return. Not a glitch to the the entire day.

Hilary O. 
Rating:
2.0

Having a third noon related person in your files before you rent a unit is terrible. I had to put my daughter down. People who are single are sol. Just dumb. I won't use you again.

William H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIPAKKUMAR B. 
Rating:
3.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

GLENN E. 
Rating:
5.0

Very convenient & easy access to 53.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE S. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

I

MASOUD S. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE S. 
Rating:
4.0

Clea facility, helpful and friendly personnel.

Jeffrey G. 
Rating:
3.0

I delivered the van the same day it was rented. I gave the key to the woman at the counter. She said, it would be awhile for her to get it checked in and give me a receipt. I left with the assumption she would email a receipt. I received a phone call the next day asking if I would return the van. I told him it was returned last night. I received the receipt about an hour later. It would have been nice if she did her job when I returned the van.

CAROLINE P. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Anthony Dipaolo Is an asset to your company.

Ruth D.  |  First Impressions 
Rating:
5.0

Well managed and team were knowledgeable and experienced!

luis m.  |  Overall Experience 
Rating:
5.0

Very professional and friendly place to do business with, Thanks!

KIRK A.  |  Overall Experience 
Rating:
5.0

Excellent Services!!

Wilfredo T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milton T.  |  Overall Experience 
Rating:
5.0

Over all very satisfactory only the front desk people need to work on their pace of working kind of little slow going people which I experienced. Otherwise all good.

Kamran A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kaziana s.  |  First Impressions 
Rating:
3.0

The facility claims to be climate controlled but it was very hot in there.

Tamara Y.  |  Overall Experience 
Rating:
2.0

The person who helped us had to help his coworker a lot and we spent a lot of time waiting around for him to help us. Additionally he was very hesitant to waiting around 4 minutes after closing to allow us to return our keys to him instead of doing it online.

Josh S.  |  First Impressions 
Rating:
5.0

Anthony and Ben were super friendly and knowledgeable. They made my moving experience a lot less stressful. Thank you guys for the wonderful service. I really appreciate it.

Jeff T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jefra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Talat N.  |  First Impressions 
Rating:
5.0

I have nothing but good things to say about your location! The keycard check-in and entry, climate control, the alarmed storage cubicle doors, the indoor loading bay... I wish you had been open here when I first had to store my crap. My old bicycle might not have gotten so trashed, but thanks to Public Storage and their indifference to the temperature extremes of Chicago's weather, I have to get rid of it.

Tony G.  |  Overall Experience 
Rating:
5.0

I’ve used this location for 20 plus years. I knew the former manager, & I watched when Anthony was trained. Now, I see him in the role of manager. He’s an excellent manager. He assists his employees with patience & thoroughness. Anthony & his employees are not only efficient & knowledgeable when it comes to their jobs, but they care as well. As a result, I recommend them & Uhaul to family & friends. ~Kimberly Reuille Former Rolling Meadows Resident

Kimberly R.  |  First Impressions 
Rating:
5.0

Uhaul Moving and Storage of Woodfield is great! The location is really convenient to a multitude of highways. It’s super clean. Very secure. I love their loading and unloading area. You can pull you car or truck right in and get out of the weather. They have plenty of moving carts. The staff has always been very willing to help and answer questions. I was very happy with the service there. I would highly recommend this location!

Erik H.  |  Overall Experience 
Rating:
1.0

The kid that helped me was rude and talked down to me. Then acted like i was a bother to him when i needed clarification on something. I am very disappointed and would not recommend this location at all and in fact want to never do business with you again

MARIO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shashank M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gladys e.  |  Overall Experience 
Rating:
5.0

Fast service, excellent explanation of benefits and services. Facility is clean, organized and very well taken care of.

Thomas G.  |  First Impressions 
Rating:
5.0

Anthony was very helpful and informative in going over my options and in the selection of the right storage box for my purposes. Very professional!

michael f.  |  First Impressions 
No reviews have been submitted for this location.

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