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Harmoni M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Woodside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service at this location is by far the best I've ever experienced.
BUDHENDRA OTruck was clean, friendly staff but truck should have more maintenance suspension or front end parts needs some work, steering wheel was crooked and didn’t feel good to drive, was worse in the city
JAMES LThe location is perfect and I just handed the key and that's it. It's fast and she's accommodating.
oliver gNothing, staff is courteous and knowledgeable
Jose REverything was perfect. The support was great. I would definitely use this location again when needed.
ARMAGAN OKim is friendly, knowledgeable and incredibly helpful! Highly recommend her and have already told others.
CHERYL L | First ImpressionsI rent the trailer with ramp alot. Good strong trailers. Staff is always great and manager is always great too deal with. Great location with lots of room.
THOMAS WGreat service. Very happy with the service and storage container.
Oakwood T | First ImpressionsNothing
Richard CThe facility is very nice. I only wish that the units had a light inside. Kim is amazing. Shes very kind and easy to talk to
Michael M | Overall ExperienceGreat experience!
PAUL FExcellent customer service
Brenda D | Overall Experiencehire more ppl like Kim Singh. she is incredible. excellent customer service
Michael CGreat service . Thanks so much
ANDREW JNice big location. Very convenient. Thank you.
Ian DKeep the amazing staff that you have! Very friendly and helpful!
CHARLES WHelped facilitate a 2400km car transport from Nova Scotia to Ontario. Amazing communication and service. Great helpful attitudes! This was my first time towing. They helped hitch trailer and explained everything in depth. Great customer experience focus. Put my needs and expectations first.
Brian SAn excellent facility with friendly and helpful staff. I highly recommend.
ROBERT A | Overall ExperienceVery friendly staff.
Timothy LAll good
Andre GGreat customer service at the Dartmouth location and easy drop off in Toronto.
John LFrom the minute I walked in the staff were smiling and acknowledged me right away. It was a very pleasant atmosphere and the service for my needs was quick and easy!! Highly recommend this location.
TONY JStaff and manager are always great to deal with.
THOMAS Wbest U-haul people are in 30 Atlantic Street Dartmouth!
SEDIK H | First ImpressionsAll personnel were pleasant and helpful, very pleased with your personnel.
DANIEL WStaff were wonderful. Especially Kim she was professional and extremely helpful.
Krista MPicked it up in the dark and was a bit hard to navigate the lot but otherwise it's in a convenient location. Kim helped me with the return and it was quick and efficient.
HANNA MStaff that checked me in was great 👍🏽
CHARLES CNo suggestions
Glenna TThe best team works here, Kind, helpful, understanding of any moving convenient needs and very pleasant to talk and work with.
nika h | Overall ExperienceI know it is a new building and you will be getting to the paving but that is something I would rate as low as it is rutted and large gravel stones...I am sure once it is paved it will be excellent
Randy AThe manager Kim Singh was very helpful and very pleasant to deal with.
PATRICK MVery pleased! Great to deal with.
JAMES Cnone at this time
Murray Wstaff at the rental where fantastic and very curtious.
PHILLIP BNothing I can think of! Great experience!
ASHLEY IFinish the yard work / paving at this new location. I expect it will be a great u-haul location when all is completed.
MARTIN PExceptionnel service !! Very courteous, friendly and efficient service . Great staff Thank you for exceeding my expectations!! Well done
STEPHANE AThe return process online is annoying. I didn't appreciate doing U-Hauls adminstrative work of documenting/processing the equipment after returning it.
GRZEGORZ WExcellent service
Brenda DThanks for the help
Kenzie MLocation under construction, no signage to tell customers where the office is located. It’s a big property to navigate
PAUL DCould not ask for a better place to rent .customer service is superb.
monica m | First ImpressionsService representative was so kind & patient. Keep up the good work U-Haul!!
ALBERT GNo signage to indicate office for rentals. The location had inadequate roads, pitted and rocky w potholes. Once I found office, I had no ideas how to find the truck. As well the speedometer was in American measurements and I had difficulty understanding my speed. I’d avoid this location.
BONNIE LCustomer service at the location was really bad, the man who checked me in was rude.
KAMREN CYour service is fast and reliable. Maybe offer the customer a free coffee or bottled water, seating area needed and free wi-fi.Your staff has very good communication with their customers. We will certainly let other people know about your excellent service. We were told by another customer about your work experience.
Larry HAll of the u-haul folks who assisted me were polite, helpful and professional. During my business career I was involved in customer service at all levels in a variety of industries and would rate my u-haul experience with your Atlantic Street and Green Street locations staff in NS, and your Charlottetown PEI location as exceptional.
MELVIN S | Overall ExperienceSheldon was amazing. Very friendly, professional and helpful. Easy process
JOE MEverything went so smooth. They had the truck we needed right away. Pick up and drop off was very easy.
CHANSE DI was very pleased with the service and convenience of the location. I will definitely continue to use U-Haul for any future moving and storage needs. This location was far better than the previous one I have used!
Jessica T | First ImpressionsKey drop off is not easy to find. Have to go behind a small fence to an gravel pit to find it. Took us 5 minutes before finding it - Should be moved to main doors or have a sign pointing where to go
Emily ENo issues. Service was quick and professional.
MARTIN PLocation rating gets a ding just because it also a construction zone at the moment, so a little unclear on where to go, due to the weird layout and lack of signs.
GAVIN GWish the price lower but overall it served our purposes if the price had been better we probably would have kept the unit longer
Karen B | Overall ExperienceN/a
brian mGreat service !!! Small hiccup with location change, but the service was fast and expert - and they only installed what was necessary, saving us 30% !!
Rob MTerrible customer service for all of uhaul canada
Nancy TOverall I had a good experience with Uhaul
Vaisakh SOn the day, I went to rent my U-Haul truck, as my other method of moving did not pan out, I learned that I could get one month of free storage and that is exactly what I needed. U-Haul saved the day for me. I should’ve went with them from day one instead of another method that ended up, not working out and putting me through a lot of stress. I was so relieved with how little it would cost me to move out of province with U-Haul and to get a free unit to boot! Thank you, U-Haul! You saved the day and relieved my stress.
Caroline B | First ImpressionsAs we had a trailer booked for over a month in Halifax, we were disappointed to have to wait and complete our booking in person only to be told (in the yard) that our trailer was no where to be found. If we wanted a trailer, we’d have to cross the very busy weekend bridge to Dartmouth and go to get one 35mins away. As we couldn’t bring the Dartmouth trailer back across the harbour bridge, we then drove 30 minutes around the bay to get back to our loading location. Not how I’d envisioned our Sunday morning after prebook and then confirming but 2 days before pick up that ‘yes’ our trailer was already at the Halifax depot and would be held. Not the Dartmouth site’s fault, and the Halifax attendant was apologetic.
Scott SThe van I requested was not there when I arrived, they had to expedite a van from another location, fortunately that only took about 15 minutes. Then there was an issue with billing as the milage calculation was incorrect: the 12 km mileage it took to deleiver the van from the initial location was not deducted off my initial invoice.
Claude AGreat service!!!!!
Robert MI was quite upset that I drove to Jammonds Plains NS to rent a cargo van for the next day. I chose this location because it’s on the way to where my pickup was in Chester NS. When I drove there to pick it up, I was told the cargo van was in Dartmouth NS on Atlantic Ave. This is about 25 kms in the opposite direction. I would appreciate that any kilometre overages be waved due to this oversight/lack of professionalism. Finally, both locations had staff that were very hard to understand.
Gary ZProfessional and personable staff
MELVIN S | Overall ExperienceI would like to see a gas tank minimum amount of 1/4 to 1/2. When I picked up the truck it had less than 1/4 so I had to put gas in just to do my task and then put more gas in at the end and I ensured there was 1/4 so the next person wouldn't have the same problem. I liked the days when it was full when you picked it up and full when you returned it.
James BVery pleased with the quick and efficient service .
kenneth w | First ImpressionsGood job, I’ll use again for sure
Matt GBooked a truck weeks in advance, notified the day before only truck available was at 3 pm in another province than where it was originally booked for 8am. Then once there for pick up, dealt with a brand new employee who deleted my contract that had all the discounts and i was forced to pay an outstanding balance we've never even been notified about! Which we incurred a late fee for non payment within the first week. My original quote was significantly cheaper with 400 allowable kms and the new rental only had 188 kms which didn't even cover the travel.from where I originally booked it for let alone the 60 kms away I had to pick it up and the extra fuel in my vehicle to drive me there and the time and inconvenience it was for the 2nd driver I needed to even pick the truck up! The kms alone from Amherst to Dieppe was about a third of what I was even given. Was literally a nightmare of a situation and due to my situation and moving help availability I was forced to pay the higher amount and balance owing. Then left for days not knowing when I will even receive any reimbursement. After several hours on endless roundabout useless phone calls still no resolution. The delay onnthe rental actually caused me to miss my twin daughters prom!
Jesse Q | First ImpressionsTristan was absolutely awesome
TONIA D | First ImpressionsVery grateful I could find a reasonable price
Mark P | First Impressionsthe only problem we had was snow got inside the locker
JUDITH A | Overall ExperienceWell these was my first storage use in my life and it was a great experience in all the ways..and the staff were excellent..thank you
jose e | Overall ExperienceThe staff member at the Woodside location was very helpful and I was able to get a unit immediately. Very convenient location.
Donna S | First ImpressionsWow
Robert e | First ImpressionsThe staff is friendly, knowledgeable and courteous. The manager Kim is an absolute pleasure to deal with. Overall an excellent experience!
Jerome A | Overall Experience