One staff member from Dartmouth was also there at pickup at Woodside. Very nice and pleasant. As was manager.
Mark GCustomer Reviews for U-Haul Moving & Storage of Woodside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Waiting at the customer service desk over 20 minutes before someone came to help us, but we could hear multiple people in the room beside the desk talking. One even poked his head out but decided not to do anything about the 3 people waiting for help.
Andrew RIt was a great experience good people to with thank you
John LThe lady working was awesome, friendly and went out of her way to help.
Connie Sneed to bring back some trucks
JASCO AVery good customer service and very friendly and helpful keep up the good work at 30 Atlantic street very good people and good price
JAMES GCan't think of anything my experience was great.
KENNETH AFlexible and accommodating of my needs. Friendly service.
Jason LManager served me, she was exceptionally polite and accommodating. Credit for a job well done.
Jackson CI rented a utility trailer with hydraulic surge brakes and was not informed that it cannot be backed up a hill when loaded as the brakes will not release. I have used trailers with this style braking system in the past and there has always been a brake lockout method to enable reversing the trailer - there was no obvious method to do this and no instruction given.
Eric RGet more trucks. BTW Kim, Christy and Cassandra are awesome.
JASCO AA great experience. I can't think of anything to improve my experience.
David SThe location is very well-equipped, with every type of service U-Haul offers. At least it seems that way. Very nice. One small suggestion ... A few more employees on-site would help speed up the process. All the same, this is still my favourite u-haul location.
Martin GAll was good
Helen SNothing - you have an amazing team there!
Paul MRemind customers that the vehicles do have a back-up camera and tell them where the screen is. In your cube van, the screen is embedded in the rear view mirror and is about 2.5". It isn't present in forward gear, and isn't particularly noticeable when you first put the vehicle in reverse If you are not aware it is there and looking for it - it is also hard to see in sunlight when you are concentrating on distant items in the mirror.
John CStaff was knowledgeable, friendly and very helpful. Easy, uncluttered access to the trailer I rented. I intend to make this my go-to rental location.
John WFriendly and helpful management and staff.
BRIAN HBring back at least a couple pickup trucks.
Jasco ASales representative was fantastic! She was clear and very efficient at her job, Only recommendation would be to have the trucks completely full of fuel at pick up , it’s an inconvenience to have to stop for fuel prior to using it, and then you have to guess when you return it to make sure it’s the same amount of fuel when picked up. I Will recommended this location in the future!
Steve GI would highly recommend it
JOSEPH TFantastic, friendly service!
Dwight RNothing in my opinion , I reserved my motorcycle trailer and went in on Sunday May 10th at 9:30am , I was greated promply with big smile , everything was ready for me and she also gave me some great advice , trailer was in great shape and clean , I have been dealing at that location several times , even got my trailer hitch installed on my Jeep , I get exceptional customer service every time I walk in or call , simply the best . thank you for your great service , greatly appreciated.
STEPHANE AThe customer service lady was amazing with excellent customer service. I was pleasantly surprised and impressed. I will be back again. Thank you. My experience with this U-Haul representative was exceptional.
Branko LThe bins were still a little dirty, but not unexpectedly so, given how much time and it would to clean them all between every rental.
Sean BCustomer service was superb. Thanks!
FRANZ HKim was great.
LEISHA CBring back the pickup trucks. At least some of them.
Danielle DTrucks are always available and returns are easy. I always liked the before times when the gas was full and you returned it full... people are lazy and I don't like having to go the gas station before and after to maintain the minimum. I understand gas theft is a problem but with locking caps and good security you won't have that issue. Cheers
JAMES RGreat customer service!!
Tanya WGreat, fast, professional, friendly service. Best UHaul location I’ve been to.
MICHAEL MKim Singh the manager, she is Awesome and her Associate is great too.
NAVJOT SVery friendly, helpful and professional service
GINETTE RThis was my first time using a U haul truck. Everything went really smoothly. The lady at the desk was really kind and helpful. I could fit everything in the truck according to the description provided on the app. Definitely recommend it!!
S HGreat service and the staff was amazing
Aaron SLady at the reception desk is awesome
BRIAN RKim was so amazing, knowledgeable and helpful. I do gotta say that this facility is beautiful and clean and have really great hours.
cathy r | First ImpressionsThe lady who assisted me provided the best treatment I’ve ever experienced for this type of service. She should 100% get a raise!
CRISTIAN DYou guys are great! Kim Singh is the best!
JASCO AThe person that served me was excellent, friendly and very helpful! and A+ rating!
sean fEverything was smooth at pickup and drop off. Rented the 26' truck and was just what we needed.
BRIAN SThis location is excellent! Kim and her team are always organized, professional and helpful. The location is convenient and the trucks are well presented.
TIMOTHY MI rented from Bedford Arrived and no truck I had to drive across town to Dartmouth to get truck Wasted 1.5 hours while I had to pay my movers to wait for me
Carol WI’m treated so well. I don’t know what else you can do!!
JOSEPH TNo improvements needed, clean and well stocked and friendly service.
Gordon Mexcellent check in service , very friendly fast and efficient.
Daniel CService was excellent as always. no issues.
Jasco AStaff at this location are super! Professional, courteous and personable, knowledgeable, accommodating, and very helpful
Ralph JExcellent customer service and support
Daniel MVery nice staff
ZAHER EKim was wonderful. My only complaint was that I was shocked by the mileage charge.
MARK DThe representative was awesome! I appreciate her. Keep doing well! Improvement is on-going, continuity of good customer service, clean environment and equipment. You're doing all already 👍
CORNELIUS OFantastic location. Great, friendly staff. Went above and beyond for my trailer rental, very welcoming. Highly recommended!
CHRISTOPHER CAlways satisfied 👍🏾
JOSEPH TEverything was great. Thank you
Shearwater YThe manager, Kim, was excellent in helping me, could not have asked for better
John KI would like a scraper in the rental please.
JOSEPH T30 Atlantic street always has the best customer service out of any location. Such a great experience each and every time! Will continue to go back .
JACOB CThe folks at the Woodside U-Haul location were more than kind. Following an issue with the trailer wiring with my car, they happily helped me switch my reservation to use a different vehicle, and helped me pick up the trailer at a later start time. They also fit my car in that day to fix the wiring, so by the time I was done moving and brought my car back, it was completely fixed. Absolutely excellent service, and very kind people. Would 10/10 recommend to anyone I know who is moving, or anyone who needs hitch wiring repaired!
MEAGHAN EOnly thing was the trailer door was required some grease. But that’s didn’t affect the use of it. really nice and friendly staff. It rare to see smiles in customer service those day, she provide a A++ customer experience
PIERRE-OLIVIER LGreat staff!!
Make Y | First ImpressionsHello, I thought Kim and her staff were great! Always friendly and polite, knowledgeable, and willing to go the extra mile for you. Regards, Lionel
LIONEL J | Overall ExperienceKim and all her team were there for me every step of the way. They always had what I needed and went out of their way to make sure things worked out for me. I rented trucks and used their storage facilities, and everything was always easy and convenient. Thank you so much for being amazing and making my life much easier during my move.
Arnaly A | Overall ExperienceThe manger was an amazing help.
Jennifer H | Overall ExperienceThe big rocks that have to be driven on sucks, but I know that is a temporary thing with the construction! Friendly, kind and understand staff make the experience exactly what it needs to be ! Amazing customer service and Kim is the sweetest woman !
RACHAEL B | Overall ExperienceThank you i
JAMES B | Overall ExperienceVery friendly and helpful!
PATRICK D | First ImpressionsGreat customer service, very happy with experience and will recommend to others.
JENNIFER R | Overall ExperienceKim and her staff are excellent to deal with and provided excellent service! I will continue to do business with her location and recommend them to family and friends.
Chris S | Overall ExperienceKim was a dream to deal with. She was very attentive and helpful.
Brent S | Overall ExperienceI would like to give my honest feedback, I lost half of my belongings in your facility. Someone broke my storage unit 118 and stole my personal belongings. We've worked so hard for it, only to watch and fine out that everything we own and love were disheveled and ransacked. My experience in your facility was so bad that I will not recommend to anyone. We are very frustrated and devastated with this experience. The unit is not safe, no cameras for the Police to review. The staff just keep saying the facility is new and no cameras, no cameras and not very helpful and no empathy to what happened. We paid monthly for the unit to be safe for our things. That should be the first priority of the company to have a 24 hrs. monitoring of the facility. My question is " WHY? of all the unit,.. someone broke my unit?" Why not everyone else??? There are so many Unit to break in. How come only one unit? I just keep praying that the person or people who stole my stuff will be able to realize what they did is not right and not acceptable. I will never recommend to people. It's not safe. It's so sad........
jose o | Overall ExperienceKim and all of her staff are great at this location. The location is new and its great to see additional storage buildings being built. The trucks are always ready to go when I needed one for a last minute to help with a move. Always fully stocked with boxes and anything you need to assist you in daily operations.
Curtis O | Overall ExperienceI had a major issue with my move-in, as I arrived around 6pm to my "drive up" unit with a 20' U-Haul truck only to find out I could not drive up to my unit. I would have had to park at least 200' away from my unit and walk around a building with each and every thing in my 20' truck to access that unit. I frantically had to arrange a different unit in a different location (for which your staff at the original location were extremely unhelpful with her shoulder shrugging) which is now costing me $100 extra per month. After having done extensive cost comparisons for storage units in my area prior to committing to U-Haul, I went with U-Haul because of the price. The only unit I could find in the general area at 7pm at night with a full truck was a unit that is $100 more per month, despite it being the same size! I am extremely upset by this.
Jaclyne C | First ImpressionsVery nice people to deal with and gave good rats as well
JAMES G | First ImpressionsMy experience with staff are the best and Kim is a very good manager and knows what is and her staff are great.
Faith I | Overall ExperienceThe mangement team at this location and all staff are great and they were able to assist me very quick. I can't say enough, excellent service
Curtis O | First ImpressionsIt was a beautiful experience. I rented the U-box first, but Kim called me to tell me about bigger space that came out. That made my moving seamless.
Lovelyn U | First ImpressionsFor clarity, security wasn’t an issue, but there was limited lighting in and around the unit. Easily overcome by bringing a light. The unit was conveniently located, easy to access, and the staff were friendly. Would recommend to anyone!!!
DAVID D | Overall ExperienceThe staff was amazing and patient. He deserves a 5 star
MARGARET O | First ImpressionsKim is friendly, knowledgeable and incredibly helpful! Highly recommend her and have already told others.
CHERYL L | First ImpressionsGreat service. Very happy with the service and storage container.
Oakwood T | First ImpressionsThe facility is very nice. I only wish that the units had a light inside. Kim is amazing. Shes very kind and easy to talk to
Michael M | Overall ExperienceExcellent customer service
Brenda D | Overall ExperienceAn excellent facility with friendly and helpful staff. I highly recommend.
ROBERT A | Overall Experiencebest U-haul people are in 30 Atlantic Street Dartmouth!
SEDIK H | First ImpressionsThe best team works here, Kind, helpful, understanding of any moving convenient needs and very pleasant to talk and work with.
nika h | Overall ExperienceCould not ask for a better place to rent .customer service is superb.
monica m | First ImpressionsAll of the u-haul folks who assisted me were polite, helpful and professional. During my business career I was involved in customer service at all levels in a variety of industries and would rate my u-haul experience with your Atlantic Street and Green Street locations staff in NS, and your Charlottetown PEI location as exceptional.
MELVIN S | Overall ExperienceI was very pleased with the service and convenience of the location. I will definitely continue to use U-Haul for any future moving and storage needs. This location was far better than the previous one I have used!
Jessica T | First ImpressionsWish the price lower but overall it served our purposes if the price had been better we probably would have kept the unit longer
Karen B | Overall ExperienceOn the day, I went to rent my U-Haul truck, as my other method of moving did not pan out, I learned that I could get one month of free storage and that is exactly what I needed. U-Haul saved the day for me. I should’ve went with them from day one instead of another method that ended up, not working out and putting me through a lot of stress. I was so relieved with how little it would cost me to move out of province with U-Haul and to get a free unit to boot! Thank you, U-Haul! You saved the day and relieved my stress.
Caroline B | First ImpressionsProfessional and personable staff
MELVIN S | Overall ExperienceVery pleased with the quick and efficient service .
kenneth w | First ImpressionsBooked a truck weeks in advance, notified the day before only truck available was at 3 pm in another province than where it was originally booked for 8am. Then once there for pick up, dealt with a brand new employee who deleted my contract that had all the discounts and i was forced to pay an outstanding balance we've never even been notified about! Which we incurred a late fee for non payment within the first week. My original quote was significantly cheaper with 400 allowable kms and the new rental only had 188 kms which didn't even cover the travel.from where I originally booked it for let alone the 60 kms away I had to pick it up and the extra fuel in my vehicle to drive me there and the time and inconvenience it was for the 2nd driver I needed to even pick the truck up! The kms alone from Amherst to Dieppe was about a third of what I was even given. Was literally a nightmare of a situation and due to my situation and moving help availability I was forced to pay the higher amount and balance owing. Then left for days not knowing when I will even receive any reimbursement. After several hours on endless roundabout useless phone calls still no resolution. The delay onnthe rental actually caused me to miss my twin daughters prom!
Jesse Q | First ImpressionsTristan was absolutely awesome
TONIA D | First ImpressionsVery grateful I could find a reasonable price
Mark P | First Impressionsthe only problem we had was snow got inside the locker
JUDITH A | Overall ExperienceWell these was my first storage use in my life and it was a great experience in all the ways..and the staff were excellent..thank you
jose e | Overall ExperienceThe staff member at the Woodside location was very helpful and I was able to get a unit immediately. Very convenient location.
Donna S | First ImpressionsWow
Robert e | First ImpressionsThe staff is friendly, knowledgeable and courteous. The manager Kim is an absolute pleasure to deal with. Overall an excellent experience!
Jerome A | Overall Experience