Customer Reviews for U-Haul Moving & Storage of Yukon

Rating:

3.0

did not talk to a personal i dropped it off using your U-haul app.

Rating:

1.0

Only because they have major construction and my truck and trailer got high centered in their entrance and I had to wait 3 hours to get towed out. Had I known that would be an issue I never would have rented a 26’ truck and trailer from there.

Rating:

5.0

Staff was friendly, knowledgeable, and attentive.

Rating:

5.0

Very friendly staff, clean and organized

Rating:

5.0

Staff was exellent, very helpful appreciated them.

Rating:

3.0

Morning star storage was cheaper, offers a moving truck, access 24/7, cheaper monthly rates, & made sure the lights work in storage.

Rating:

1.0

Since Uhaul's purchase of this facility, the rates were raised repeatedly with no improvement of service. The company priced themselves out of the market and was an incentive for me to leave.

Rating:

5.0

very courteous, clean faciality

Rating:

5.0

Nothing, the only problem isn't anything you can do. The construction on the road in front of your facility is rough . But Nothing to do with your business. I appreciate the equipment it's well maintained. I plan to buy a truck from uhaul soon for my delivery business.

Rating:

2.0

When I brought the trailer to the site to drop off the attendant was not there. Luckily an attendant from another location was there to pick up an item that this location had in stock that she didn't and helped me unhook and move the trailer to the 'line". Shortly afterwards the attendant drove up and said "I'll get you checked in". When i asked about getting a receipt or proof of drop off i was told "you'll get an email". Obviously, I'm responding to the email but until i received the email it left me with a feeling of doubt and a poor impression. Based on my experiences with the pick-up and drop off, I seriously doubt U-Haul's commitment to customer service/satisfaction.

Rating:

5.0

Ian made the return a breeze! Various sat satisfied with customer service

Rating:

5.0

U-haul took over prior storage company but improvements were made during new ownership doors magnets that didn’t work before now work temp controlled unit was well within norms price went up slightly but not significantly but quality also went up.

Rating:

1.0

Wash and and make sure tires are good!

Rating:

5.0

Great service and selection! Very nice representative!

Rating:

3.0

The old gmc truck that was loaned to me flashed a oil light half way to where I needed to go so I got a quart of oil and it went off and then half way back to return the equipment it did it again it also ran rough and the side skirts kept flopping because the bolts and rivets were missing I wouldn't of recommended that truck to anyone especially on a long haul and I also feel I was over charged after return even though I put more gas in it then what it had when I picked it up! Other than that my experience was alright

Rating:

5.0

Great location and the worker was very helpful. I will be back

Rating:

4.0

Good

Rating:

5.0

Greatly appreciated the use of storage the Guys are Awesome!!

Rating:

5.0

The guys in the office were very helpful and friendly

Rating:

3.0

The location has road work and is tough getting in and out

Rating:

5.0

Nothing. Easy, fast, The gentleman that was there hooked it up for me. When I returned it he unhooked it. Sweet deal.

Rating:

1.0

The online option gave me incompatible equipment for my vehicle and led to my vehicle being undriveable. The online portion also does not carry the model variations for my car and will most likely cause this to happen again.

Rating:

2.0

I was charged for the number of miles that I estimated I would use (25) rather than the number of miles I actually used (20). Kind of shady way of doing business.

Rating:

5.0

Very friendly

Rating:

5.0

Good job, friendly people

Rating:

5.0

Great service keep it up 👍

Rating:

5.0

Good job!

Rating:

5.0

Quick in and out. Great guys to work with.

Rating:

5.0

Nothing

Rating:

5.0

Employees were extremely friendly, helpful, and the place was very clean. I’m well satisfied with my experience.

Rating:

5.0

All was good. Don't try and fix something that ain't broke

Rating:

5.0

The two gentlemen in the office at the U-Haul was five stars excellent with kindness and answered everyone of my questions. Awesome.!! 11444 sw 15th 15th street Yukon ok

Rating:

5.0

The old truck ran well. The headliner inside is coming apart and it smelled of must other than that you can just tell it's a dated truck.

Rating:

5.0

The pickup location was great. BUT we had a reservation in NE OKC. Your scheduling system confirmed us there at noon Saturday. The proprietor was doing volunteer work that morning, and either didn't enter that into your scheduling system OR your system doesn't have that capability. Anyway, we showed up early, waited an hour, then had to drive to Yukon, them back to Edmond to Load up. VERY poor. Your agents were all very polite and friendly, but this screw-up made a hard day much longer and harder. The final agent I talked to offered to take off $20, which I considered the final insult. REALLY A BAD EXPERIENCE.

Rating:

3.0

The behind the counter help made it seem you were inconveniencing them a bit.

Rating:

5.0

Everything went smoothly and we were satisfied with everything. Great job!!

Rating:

2.0

I was told it would be 85 cents a mile after when I returned it was 99 cents and I paid for 8 miles went 20 and the charge me $15.99 instead of $12 I would like my $3 and I went over on the gas have someone call me

Rating:

5.0

Will always choose this location first. Excellent customer service.

Rating:

5.0

Very accommodating and friendly!

Rating:

5.0

Same as the above location.

Rating:

5.0

I liked being able to have inside They are good

Rating:

4.0

The brakes need to be checked and I would not recommend renting out that vehicle until you do so, it is not safe.

Rating:

5.0

So far great job

Rating:

1.0

Communication assistance

Rating:

5.0

The service was top notch, very helpful

Rating:

5.0

This drop off stop was great the guy met us outside when we drove up. He was professional and very quick and efficient. We were in and out with no issue.

Rating:

3.0

Started off as a good experience, but the unit we were renting was broken into and our belongings ransacked. It became very uncomfortable to consider putting anything else in the unit and we decided to move our things out, for peace of mind.

Rating:

5.0

Thank you!!!!

Rating:

5.0

NOTHING.

Rating:

5.0

Vehicle needs cruise control.

Rating:

5.0

Explain that the charges on your card are a hold until the equipment is returned. I wasn’t aware of that and when billed I refused to pay because I thought they had already charged me. The store ran my card and had me sign plus sent me a receipt so I thought it was paid.

Rating:

3.0

The reason I left was that prices had increased markedly. When I first started renting under a previous owner, I paid $99 per month. With each new owner, the prices increased. When U-Haul took over, the price increased so much that I could no longer afford to stay there. The facility was fine, but the price was not.

Rating:

3.0

Clean windows interior

Rating:

5.0

Good

Rating:

4.0

Everything was great far as vehicle wise and staff was very helpful and nice. Scheduled for a 5 am pickup, when arrived that day for 5 am pickup the truck I was getting was blocked in by another unit so had to wait until 7am in order to get my rental out.

Rating:

5.0

Maybe clean your windshield so you can be able to see. Other than that, everything else was great.

Rating:

5.0

Everything was good.

Rating:

5.0

My experience at this location was very pleasant from the customer service to the flexibility of staff after needing equipment for just a little bit longer. Will recommend and use this location again. Thank you

Rating:

5.0

When you receive excellent customer service, you can look over all the rest. My third vehicle like newer than the others offered. My first one wouldn’t start, the second one smelled like someone was having a smoke out, so I ended up getting a nice vehicle to drive without sneezing the full move. 1. I received excellent Customer Service was the young man Dylan that Pulled up because I was having trouble trying to back in the vehicle. He said just leave the keys in there and I’ll get taken care of. 2nd Then I had like some trash in my hand to throw away. He said leave it. I’ll get that too👍🏽 3rd I was getting ready to get to carry my large scrapbook stickers that’s in a large file dividers, as I was pulling it out, he said put it on the cart and have a seat, I’ll drive you over to your vehicle . That was great customer service. It was really so hot outside, especially after moving. Thank you Mr. Dylan.

Rating:

5.0

Staff was very friendly and helpful, Jeff was a great help

Rating:

4.0

Guest service was good. Inside of the truck could have been more cleaner. But overall the service was good.

Rating:

2.0

They raise your rates every 6 months. I was in a 5 by 10 storage paying about $100 a month!

Rating:

5.0

Process was great and so was customer service

Rating:

3.0

I was unable to get a truck from the location that was more convenient for me. I had to pay extra milage since it was further away

Rating:

5.0

Appreciate all the help. We moved to an indoor climate control facility. Thank you all!!

Rating:

3.0

The units cost way to much, $200 for a 10x15. We moved our stuff to a facility down the road that is a 1/3 of the price with same set up inside with security and lighting.

Rating:

5.0

Thank you for your services!

Rating:

4.0

The facility was good, but there were too many price increases.

Rating:

5.0

Wasn’t my first time and won’t be my last!!

Rating:

5.0

Excellent storage facility. Clean, well monitored and storage unit clean! No issues when coding into the gate, worked with me when moving storage items from unit. Outstanding customer service, answered any and all questions, professional and courteous from all the staff at this U-Haul location. Thank you Ian, Jeff and staff!

Rating:

5.0

Thank you!

Rating:

5.0

I couldn"t get the space I wanted,but when a more convenient one came available they called me. I thought that was really helpful.

Rating:

5.0

Loved that the gate hours were so convenient. Moving sucks but the staff was so friendly and helpful, can't thank them enough!

Rating:

5.0

Ian was outstanding in assisting me with our truck return and choosing the best storage unit for our belongings. Customer service was five star, professional, courteous and great experience.

Rating:

5.0

My husband and I had just arrived in OK after a long drive from CO, we were tired and the storage unit we had reserved online at a different location was trash. We called uhaul and they sent us to uhaul's self storage in yukon, ok and they had us set up and moving into our unit in MINUTES. The grounds are well kept and easy to navigate and our unit was very clean! Ian was so helpful and answered every one of the 73959265 questions I had. We are so grateful!

Rating:

5.0

The best of the best.

Rating:

5.0

Ran very efficiently, staff very accommodating!

Rating:

3.0

Some of the employees were not knowledgeable.

Rating:

2.0

Rates are much higher and already increased after just short time owning and i also had to pay in advance to lock in price. Not a fan of Ihaul

Rating:

5.0

The only glitch was that the message on the phone reflected incorrect hours. Need to update phone message. Both of the employees were extremely helpful and friendly!!

Rating:

3.0

I wouldn't be able to recommend this facility to anyone based on the price of your units alone. It is by far the most expensive facility in the area surrounding where I live. All of my other interactions have been fine with staff, etc.

Rating:

5.0

Thank you for your excellent and courteous service!

Rating:

5.0

Manager is super nice and professional, even after I call 3 times in the same day to make changes!

Rating:

5.0

The guy at the front desk was super nice and helpful. Very informative, we appreciate all of his help so far.

Rating:

5.0

The staff went above and beyond to accommodate me!

Rating:

5.0

The staff were very helpful and welcoming when we came to look at a spot first and to get information. We’re able to find what we needed at a good price too! We look forward to storing here and feel it’s a good fit.

Rating:

5.0

They were very accomodating

Rating:

5.0

Great! Always use Uhaul in a one way trip. They usually have free storage for a month when you get to your destination. Always clean and keeps you informed.

Rating:

4.0

My code didn’t work.

Rating:

5.0

Too many price increases in a short time. Storage is low overhead as far as staffing and utilities, price increases far exceeded the cost of living increases.

Rating:

2.0

Facility had no video surveillance for my storage unit. The unit was broken into and the facility did not re secure the door for two months, when I checked out the door was still not fixed. Had a leak coming from the ceiling that the facility was notified of multiple times. They never fixed it and my belongings continued to get wet.

Rating:

4.0

Before you guys took over our storage shed was broken into, things were stolen and didn’t get any help with it. Didn’t even know till weeks after. But again, it wasn’t under you guys. It would be a little more helpful to have someone in the office to answer phones but I get it, it gets busy there

Rating:

4.0

This specific location was wonderful. I had a one way trailer drop off and delivered here. Well with all the chaos of moving I overlooked that my departing uhaul office out of state put me as a return rather than one way. At this location Ian worked with me and held my turn in until I got the paperwork sorted out so I wouldn’t have to deal with the outrageous charges. I’m so grateful! After I got it settled I checked back in and Ian reviewed my account and saw I was good to go. My original uhaul location wasn’t responsive or very helpful at all. I really appreciate the customer service here. It relieved a lot of anxiety from the stress of my move. I would definitely come back to this exact location for future storage/moving needs just for that.

Rating:

5.0

Had some roofing leaks at one point. Reported it at which time they had maintenance look at the roof and I believe they fixed it. Didn’t see any more issues.

Rating:

3.0

Have more security cameras! and locks on indoor units. too many units were broken into

Rating:

5.0

They where very helpful.

Rating:

1.0

The rental rate was outrageous and continually going up. I rented for several years and after moving out found that I had been charged monthly insurance when I had my own insurance through a private company. I'd like to know what will be done about this. I understand the business has changed hands. I only just found out about these charges. I hate to give out my email for this reason. I never received a phone call or text and hardly ever check my emails.

Rating:

3.0

U Haul did not own the facility when I moved in. The manager at the time was most helpful.

Rating:

4.0

Good property manager. He was professional and helpful

Rating:

5.0

Keep up the good work.

Rating:

5.0

Very helpful and respectful staff.

Rating: