I had an issue where we all got really sick and couldn't of load the trailer. We returned the truck same day and had a trailer for a week and somehow it was 1000 dollars. 29x7=203 then add the truck like come on man I use you guys a lot and we had so much come up this holiday and then this bogus bill. Please help me out here or I will never use uhaul again and I spent like 10,000 with you guys this yearWAYNE C.
Customer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown
Hagerstown, MD 21740
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James H.
Nothing. Well organized in and out travel.Matthew K.
They were busy on a Saturday of a holiday weekend, but the staff was calm and patient and took the time to make sure everyone had what they needed. We did have to wait in line to do our pick up paperwork, but given how busy it was and that the staff were working hard to get the people ahead of us what they needed, I didn't mind. They were just as thoughtful with us when it was our turn.Elisabeth M.
Location is always fast, fully stocked and great selectionMichael B.
Customer did not leave a comment.William H.
Customer did not leave a comment.Michael H.
Call or send a text when a reservation is ready.Sydney B.
Customer did not leave a comment.Lester C.
The manager was very nice and was attentive. Helped me with attaching the trailer to my vehicle and made sure the trailer was safe to use by checking the lights and everything else. Thank you for your kindness.Alvin T.
Customer did not leave a comment.Naomia E.
Customer did not leave a comment.Ben M.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Mary N.
Customer did not leave a comment.richard G.
Great 100 percent. Thank YouGary S.
Customer did not leave a comment.Larry H.
The hitch installation was done in a timely fashion & the staff were courteous. They took the truck when we arrived (we were a half hour early) & it was done in an hour as promised. Thank you!Julia D.
Customer did not leave a comment.Jean L.
Arrived at 6PM on Sunday. No body at locationHarvey H.
Customer did not leave a comment.Kenneth H.
Customer did not leave a comment.David S.
Tyler was great Helped me get a truck and answered all my questionscrystal C.
Maintain your Trucks better!Archie D.
Customer did not leave a comment.kim B.
Making sure the pictures actually are of that vehicle that is being rented. When I went to pick up my rental had many damages that were not shown in the pictures. I also had an issue with the rental saying the engine needed oil and then it started to smell like something was burning. The rental also had mud in it upon arrival so it wasn't cleaned properly.Sterling S.
Customer did not leave a comment.William C.
staff is friendly and helpful everytime I come in.Robert V.
Customer did not leave a comment.ROBERT W.
Customer service at front desk was good.Really need to clean truck inside was dirty and outside needed cleaned.Windshield could hardly see out ofSteven A.
Amazing staff, friendly. Kind and thoughtful. I came in limping wearing a boot from having torn my Achilles and the lady working offered to go down in the gravel parking lot to get the truck for me so i didnt have to hobble so far. I told her i would get it but the offer was something not many do anymoreScott C.
My car broke down and my husband had to come from baltimore to get me then tow my car to a shop. The only place with something and was open is uhaul. We were almost 30 minutes late and right at closing but they took care of us and got us on our way. We dropped the trailer back off after closing easy peasy. The young man hooked us up while the other lady closed up the store it worked perfect thank youJuan H.
Very accommodatingED Z.
Lock didn't work on truck but no other issuesEric S.
Trailer running lights/tail lights were NOT working! Running lights/tail lights not checked at time of rental. Brake & turn lights were checked and working.Bruce R.
Better communication and customer service. If I specify my return location then that's where I want to return it but you want to charge extra fees because a lot is â€œfull and not accepting more returnsâ€ even though there was plenty of room to park the truck. 45 minutes on hold and nobody even answered. Absolutely ridiculous.michael S.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.kathy O.
Absolute some transaction. Very nice people work there and always smilingEugene F.
Customer did not leave a comment.Lori G.
Customer did not leave a comment.Justin G.
Well we were promised a 200.00 credit and we have not received it. The truck we had at first had a hole in the roof so we had to take it back and get a different one. Now when I'm trying to call and speak to some one no is answering. We were told the GM would be issuing the refund but so far that has not happened and they told us they would put it in the notes. Well they tried to make the store we were dropping the truck off at which was not that stores responsibility. Usually I'm pretty happy with uhaul but this time no.nathaniel D.
The gentleman who installed the hitch and bike rack was unable to give me any instructions on how to use the bike rack because as stated â€œI've never put one of these together before so I'm not sure how to use it. â€œThe key that came with the bike rack was not given to me so I had to make another trip to the location to get the key.Michelle O.
Very friendly and great customer servicelawrence C.
We can't say enough about this location and the wonderful employee that helped us! It started with NOT ONE LOCATION CLOSER TO US HAD EQUIPMENT AVAILABLE so we had to drive 40 miles to get a truck, (we understand since it was last minute and don't blame u-haul one bit) We set up to do the after hours check out because we weren't sure how long it would take us to get there on 81 due to always being accidents causing delays. We got there after they closed but we could see the ladies were inside cleaning up and doing paperwork. Before they left the one lady named Michelle came over to make sure we were OK and verifying the system was working properly because we had been sitting there so long, Sadly NOTHING was working and it said our reservation couldn't be found even thought we had the email confirmation, reservation number etc. They were closed and clocked out but instead of saying see ya sorry about your luck she tried to do the rental from her phone. It froze up on her half way through and again instead of saying sorry about your luck she said give her a minute to disarm the alarm and meet her inside she would take care of us. 10 minutes later and 30 minutes after the store closed we had keys and were on our way! Miss Michelle has so many opportunities to not even walk over to us and check on us let alone walk away when her phone froze but instead she went so far above and beyond to take care of us! We can't thank her enough for helping us and if we had cash to give her a tip or had a way to give her an ATTA GIRL or someone to talk to that could praise her we would. There are few people out there that like their job let alone go that far above their job to help people they don't know...so if anyone above her sees this THANK YOU SO MUCH MICHELLE you have no idea what that meant to us for a stranger to do such a simple thing.. it will come back to you one day in some form or another so don't stop being kind. Congrats uhaul the location was clean, the truck was clean, and the return was as smooth as the rental. Amazing employees both times so good job management on trainingCameron N.
Customer did not leave a comment.Dory B.
Customer did not leave a comment.jamie S.
Customer did not leave a comment.Clifford H.
Customer did not leave a comment.Valerie S.
The General Manager is friendly and very helpful.James N.
While I use this uhaul frequently my review is actually directed at another customer review. I have nothing negative to say about the locations as they are always kind, trucks clean, store stocked and they even help you to your car if you need it like us crazy old people do sometimes. I had hoped the lady, I use that term loosely, would do what she said and knave a nasty review so I could correct her ignorance! HANNA FAIR if my children used the language you used on the phone toward the associate working I would wash your mouth out with soap. Yelling at customer service working calling them C words, B words, N words and threatening to dispute bank charges because you think you are entitled to a free rental because you had to move last minute is not how the world works. You don't get to use a truck for free and pay for it when you are done and you don't get to abuse workers and think they are going to listen to it. Not only would I have hung up on you but I would have had my own words for you so they are much nicer than I am. You are a rude spoiled brat and your parents failed you. Shame on you for the things you said and this review when you did nothing but abuse the employees and acted like a jerk. I told the lady she had the patience of a Saint for allowing you to talk to her and that I planned on defending her since she could not defend herself. This location is gold.star for sure and deserves all the business they receive and more. Congrats folks and to their boss if they see this, they deserve a pat on the back for how they handle some of these outrageous people and not bite backmarla D.
Customer did not leave a comment.dolan C.
Customer did not leave a comment.Christina J.
absolute worst customer service, was given a completely different price over the phone, hung up on several times and was charged even though was told it was a hold which was a lie. Will never use uhaul EVER again or recommend them.HANNAH F.
I'm 6ft 8 and tried to rent a truck which went horribly wrong since I way too big for their trucks but the amazing lady behind the counter kicked butt and hooked me up with a trailer to drop in Cumberland. Michelle made sure I had working lights and everything I needed to make my trip a success so thank you uhaul Hagerstown for being so awesomeRobert S.
I own a decorating business and rent a cargo van frequently, or whatever they have available, and I have to give props to Miss Michelle and grace cuz they rock! They are always so nice and do everything they can for their customers. The stuff is always clean, they are always so nice, and the store is stocked. Keep it up ladies you got thisTHEODORA A.
I rent from this uhaul location for years and most recently miss Michelle is the most wonderful help they have.. I need to pick the uhaul up after hours but am older and the online pick up process is not user friendly. she is always willing to help and have the truck ready for me when I need it sending me the pick up information making sure everything is set up appropriately. I couldn't ask for a better associate or amazing employee. She could train so many to be like her and they would be superb. Congrats miss Michelle and miss grace on running such a kick butt store keep it goingWayne M.
First time returning to this location, we picked up at another location and moved to Hagerstown, and thos was the smoothes transaction we have ever done! It was much easier than the pick up and the lady doing the return was the sweetest. Funniest, kindest employee and there needs to be more like her out there. Thank you Hagerstown please find more like herdaniel P.
I made an online reservation for a 26 foot truck, a few days in advance. It was waiting for me when I arrived and I was in the truck within two minutes. When I returned the next day I simply gave the employee the keys who greeted me outside. I got an email about ten minutes later with my receipt. Great service and easyJesse P.
Rented from this location 3 times, and the service is always top notch! Thank you for the great service!Christopher H.
Great customer care..Ronald A.
Customer did not leave a comment.Peter M.
The young lady that took care of checking me in was very friendly. The first truck really should not have been rented was shaking very bad at highway speeds. Had to return for another truck. Again she was very helpful in taking care of that.Michael H.
I had a hitch installed and had to go back 2 times to the location. First was the wires were to low and has to reinstall 2 times before I left . Second is when I was renting a trailer from another location the hitch was installed backwards on the lights and has to go back and have corrected . I was given a $60 refund for the travel. I would not recommend due to the frustration it caused during my move !danielle C.
Customer did not leave a comment.Edison F.
Customer did not leave a comment.Kevin P.
No service was great and professional.Ronald M.
Customer did not leave a comment.Lisa P.
Customer did not leave a comment.Lisa P.
Customer did not leave a comment.Keith K.
That truck was clean inside. I was not sure it would make it. That truck is wore out and has a died missDMark H.
Customer did not leave a comment.William S.
Customer did not leave a comment.Carmen M.
Customer did not leave a comment.TRACY C.
$75.00 cleaning fee that's not in the contract for a truck returned after it rains? The return center told me everything was fine. This is almost the cost of the rental. If U-Haul treats their customers like that I will never rent again.Thomas H.
Customer did not leave a comment.Russell M.
The front desk person was an horrible person and rude! We ordered a van and have a confirmation number for a van. But was given a junk truck with no gas. Rode like a log wagon, and smelled like BO! When I complained I was basically told to "F" myself at your store!!!!James M.
The lady Michelle was very friendly. I came in a week prior to get some boxes and when I came in to pick up the rental, she remembered me and the conversation we had prior. She was very helpful. The truck itself was a rough ride and was an uncomfortable ride. I told the gentleman when I dropped it off that the inside was dirty and had to be swept before I used it. And the ride was uncomfortable and he just shrugged his shoulders. Not the great service I had prior with Michelle.Crystal F.
Need to make sure the equipment is in good working order.Got the truck to my house and noticed one of the tie down boards was broken.Also there was trash in the back.The office people were very helpful.Steven A.
Customer did not leave a comment.Carolynn B.
extremely helpful, courteous and professionalRobert V.
I was told that it would be less than $50 to rent the truck for a brief trip across town. Afterwards, the mileage on my receipt was almost double what I had actually driven, and with added fees that I was not told about it almost doubled the amount I was told it would be,Daniel K.
Customer did not leave a comment.Gerald B.
Customer did not leave a comment.Matt G.
First truck gas gauge did not read the same as the paper went back into the office they put me in a second truck after changing all the paperwork I tried to start the truck and it would not start went back into the office they put me in a third truck did not change the date and time I only used it for four hours my total bill was over $200. I informed them to take me out of their system apparently they did not because you're emailing meGary W.
Totally excellent experience. U-Haul never disappoints.John P.
Customer did not leave a comment.Christina P.
Customer did not leave a comment.BRIAN S.
Everything Was Great, The Staff was friendly and the Van was very clean.Rodney R.
I specifically declined the Safe-Tow coverage, but it appeared on my final bill. It added nearly 50% to my total costs.Erin H.
Customer did not leave a comment.Kanea C.
My experience had problems with both this store and the online registration. After registering online and submitting all the necessary documents, I still had to go through the same process again in the parking lot of the store, because my pickup time was for 7 am. Then when we finally got the truck unlocked...the battery was dead...because a light was left on in the truck...which further delayed the problem. I'm not too sure I will use U-Haul again for my moving needs!david B.
I appreciate your flexibility as things changed with our rental schedule. You are our family's go to for moving rental equipment.Craig H.
Customer did not leave a comment.Bruce R.
10 ft box was disappointed it did not have a ramp.Stacy M.
Customer did not leave a comment.Alex S.
Customer did not leave a comment.Patricia J.
Customer did not leave a comment.Isiah D.
Such an easy moving experience!Brooke L. | Overall Experience
Great customer service - couldn't ask for betterAlbert S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!