Brandon was professional , attentive and timely as he checked me in. My drop off was less than desirable. The attendant on duty during my drop off could use training in customer engagement and responsibilities associated with his position. The establishment was well maintained.Roderick M.
Customer Reviews for U-Haul of Andrews Air Force Base
Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Will never rent through uhaul againShayna B.
The customer service rep was very friendly and courteous. It was a pleasant experience.Jams M.
Customer did not leave a comment.Charismey N.
Customer did not leave a comment.Heaven S.
Obtaining van and returning was flawless.andrew m R.
Customer did not leave a comment.ANTONIO B.
The workers at the location at Allentown Rd were great. However, reserving a truck online was a terrible experience. I reserved a truck and was sent to the 24/7 Convenience Store (24/7 Supermarket) on Marlboro Pike, I got there and they didn't have the truck I wanted so they tried to get me in a larger truck paying more. When I wouldn't agree to that THEN he offered a van, which was for the same price I reserved. I agreed to the van but when I went to drive it, it had a flat tire. I then had to request a refund and find a location ON MY OWN. That's when I went to the Allentown location. I will NEVER try reserving online again. I will make sure that I call a UHaul location.Tammy G.
Nothing needLARRY B.
Customer did not leave a comment.Aelese F.
The gentleman Mr. G Martin was very helpful,courteous, polite and respectful. I had a minor situation Mr. Martin at the location and Sarah the telephone operator for U-Haul rectified the situationRICARDO B.
When calling location to extend the date to return, they were rude on t he phone to meStephen B.
Excellent Customer Service by all and I really appreciate the supplies that are now available to the customers. Excellent addition!Norman P.
Customer did not leave a comment.JAMES R.
Truck requires , tire balance and front end alignment. I spoke to another customer dropping. A cargo van stating the same. Thank you!!Saul A.
Customer did not leave a comment.robert T.
Customer did not leave a comment.DARRELL C.
Customer did not leave a comment.ANTONIO B.
The best costumer service in PGC I've had in a while. I rate your team a 10 around the board.shanika M.
Customer did not leave a comment.John P.
Customer did not leave a comment.Cynthia G.
Customer did not leave a comment.Darlena B.
Customer did not leave a comment.William W.
Customer did not leave a comment.Andre W.
Great told me I needed to contact the store I received the uhaul from to get refund but I respondANTHONY G.
This location has some of the warmest people in the industry! Moving is not easy and can be very overwhelming. To say the staff here alleviates the burden of bad customer service is an understatement. The exceptional service you receive, care and attention to details is phenomenal! Thank you Mrs Sunbeam for making such a traumatic move seamless!Divina F.
The engine light came on when I started the truck up. It went out later and I stopped to refuel before returning the truck the oil light came on.WIllie T.
I had a 12:00 reservation and the equipment was not available but I had the time so I waited for it. The representative found one at another location close by but I said I would wait for it. All of the staff at the location was very helpful and friendly.Mark L.
Customer did not leave a comment.JONATHAN S.
NothingRaymond B C.
Great place fast and easy. Good price.david P.
easy to drop off no hasslesJohn O.
Customer did not leave a comment.QUALISA P.
My service was excellent, so I have no recommendations for myself, I notice that the 3 employees that was there during my checking in and checking out were quiet busy at all times going in and out of the store. So, maybe hiring one more employee may be a good idea on the busy days.Robert W.
They told us the u haul was on an accident. We did not have accident in try u haul. We called to ask for an additional day. Still do not know if the systems were cleared with the correct data.Telithia M.
Nice lighting and securityrobert G.
Customer did not leave a comment.Marvin R.
Customer did not leave a comment.Eric W.
Customer did not leave a comment.DONNA L.
Great customer service and the truck was very clean.Brandon B.
Staff was not very helpful during returning equipment.Phillip A.
Customer did not leave a comment.Mark N.
Customer service was greatnoah K.
I was over charged for mileage. The manager said he would reimburse me but never did. So I would not recommend because the return customer service was not good nor did the manager handle the error that was made. Now I am out of 50 dollars. At no expense of my own. An error by checkout person.Shanika H.
Staff was nice and knowledgeable!!!Patrick G.
Uhaul staff is amazing and very kind. The gentleman that assisted me was absolutely GREAT!!!Nicole M.
Customer did not leave a comment.nichelle J.
Excellent, customer service from all the staffROMUALDO S.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.Robert W.
Honestly, no improvement needed. The gentleman who helped me with a last-minute rental provided exceptional customer service.Jackie J.
The location could benefit from having additional staff on site.Attar C.
Fast and respectful serviceTorrance C.
Customer did not leave a comment.lanett W.
The representative were courteous and helpful. I had a bad experience at a different U-Haul location. I want to say thanks for being courteous and keep doing an awesome job it will not go unrecognized. The guy that helped me at the counter is super great and need to be a ManagerCarolyn F.
The â€œmanagerâ€ Brittney was very rude when I explained an issue in the store. I had to call corporate to get it straightened.Calvin P.
Excellent customer serviceAndri-Enna B.
Customer did not leave a comment.SIMON P.
Customer did not leave a comment.Cameron B.
Customer did not leave a comment.Jewel R.
Customer did not leave a comment.nathan F.
Customer did not leave a comment.Isaac L.
I felt that the wait time to be serviced, once in the store with too lengthy.trudy G.
Customer did not leave a comment.Ralph J P.
Customer did not leave a comment.Chester S.
The check in process was very smooth and the young lady was very professional. In and out in no time. When I returned the vehicle, it was a different story. About 3 men inside and 1 outside cleaning a vehicle. When I entered there was a strong odor of weed. And everyone seemed like they had just finished smoking and was in a daze. Very unprofessional at the work place!Timothy P.
Customer did not leave a comment.Crystal B.
Customer did not leave a comment.Dexter M.
Customer did not leave a comment.Tracy J.
As Always, the Team made me feel welcomed and the Facility and vehicle were expertly maintained. Kudos to the Great improvements also to the facility!Norman P.
Customer did not leave a comment.Ebony J.
Have more personnel to assist with the high level of inventory. The facility is too small to accommodate the large amount of trucks.Jeff R.
Location is right next to military base and thus have a captive audience/don't care to work. Make the lot available to drop off! They blocked their own access just to get free advertising and cars are illegally parked on hundreds of feet of fire lanes.David H.
Customer did not leave a comment.reginald M.
Customer did not leave a comment.Marlon E.
Customer did not leave a comment.Keith S.
Lower the priceShenna W.
Customer did not leave a comment.DWAYNE H.
Everyone was professional and very kindDaniel C.
Customer did not leave a comment.JEFFERY L.
I was over charged for services Gas was put back exactly as it was picked up and keys were put in store checks hand. Highway Robbery stuck up without a gunAngela W.
Customer did not leave a comment.Dexter M.
Customer did not leave a comment.LOUIS C.
Customer did not leave a comment.Eunetra A.
Great location for your businessElizabeth H.
Customer did not leave a comment.sopheak S.
Every time we need a truck for personal or business we always use your service as fast convenient I never have to wait more than 15 minutes and returning it we just pull up somewhere there they say thank you and we're on our wayLaDonna D.
Thank you for your great service.CASSANDRA M.
This location was extremely crowded with U-Haul trucks. I did not interact with the staff so I can't say what they were like. I do know they have issues with theft of vehicle equipment so I wouldn't leave my personal car sitting there for too long.Ondrea R.
Customer did not leave a comment.Geraldine M.
Got me in and out fast love the customer service they explained everything to meDanita A.
There is no where for customers to park. We had to double park beside the u-haul trucks that line Allentown road hoping that nobody ran into us getting in and out.Pamela R.
The staff was friendly, professional and accommodating. I definitely would recommend this location and would use them again if needed.Cassandra W.
Customer did not leave a comment.Gable N.
The staff was very professional, friendly and efficient! Thank you!Joy M.
Customer did not leave a comment.Elizabeth J.
Customer did not leave a comment.Kellie W. | Overall Experience
Customer did not leave a comment.vivian w. | Overall Experience
Customer did not leave a comment.Elizabeth c. | First Impressions
Customer did not leave a comment.vivian w. | First Impressions
I moved out and on the January 10th,2019 found mice's in my items. Never had this before moving out of storage facility.These facility was not like original storage that has Temperature control.Michelle P. | Overall Experience
The staff is very professional and go above and beyond!Tina T. | Overall Experience
Great staff and very friendly. Also willing to helpLarry K. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!
Trucks for Sale
We have the largest selection in the industry!