Customer Reviews for U-Haul of Andrews Air Force Base

3884 reviews

4599 Allentown Rd   Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB)

(301) 736-7300

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 736-7300

4599 Allentown Rd
Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I was able to obtain a truck at the last minute.

ANTHONY P. 
Rating:
3.0

Have the truck you guaranteed me at the location we agreed upon (Marlow Heights) instead of sending me to a different location after I arrived.

IANANDREW C. 
Rating:
5.0

Excellent

ABU K. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
5.0

Everything was quite easy to get through.

Meryl S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

MALISSA H. 
Rating:
3.0

The personnel/mgmt there are super nice and helpful. They just almost always seem short-handed. Even before COVID, I would stop here for LP and it was always hit/miss if it was a 15 minute, or 30 minute stop. Again, the folks here are great and always helpful always going the extra mile to help. They just need more people. This is a super busy place right outside Andrews AFB and just off Route 95.

KELLEY T. 
Rating:
5.0

Customer did not leave a comment.

CHAVONN J. 
Rating:
4.0

Customer did not leave a comment.

JASON D. 
Rating:
4.0

Customer did not leave a comment.

Mary R. 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Did not even use the trailer for anything. Brought it back and told them I could not use it. But didn't even get a discount or refund. The gate area was too small to load the boat.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
4.0

some smallerr trucks.

EDMUND J. 
Rating:
5.0

Customer did not leave a comment.

DIMITRIE J. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

CORINNE H. 
Rating:
5.0

Brandon was excellent

WILLIEJAMES B. 
Rating:
4.0

Customer did not leave a comment.

MARK J. 
Rating:
4.0

Customer did not leave a comment.

Kim G. 
Rating:
3.0

They forgot my dolly so I had to turn back after driving 15 minutes away when I realized they never put it in the trailer.

GRIFFINALEXANDER V. 
Rating:
5.0

I have used Uhaul ALOT over the years. Especially this past year. The Allentown Rd Location had been the best in the DMV area Hands Down!! Excellent customer service, always has the equipment you book and never a big hassle or hustle to get what you've paid for and the service you expect. I recommend the Allentown Rd Location (AAFB) to EVERYONE, and there are over 12 locations closer to me. It's worth the couple of extra dollars in mileage.

DAMIEN D. 
Rating:
5.0

The employees provided exceptional service. From the front to the truck and back, everything was on point

PAMELA P. 
Rating:
5.0

The individuals we worked with at this location were great. They were friendly, helpful, and efficient. Very smooth.

BRICE Y. 
Rating:
5.0

The young men that waited on me very professional 👏 👌 and should be given promotion and management positions for the way they did their jobs I would come back anytime I need uhaul service KEEP UP THE GREAT WORK

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
3.0

Overall it was a good experience. Staff was friendly and helpful at checkout and when i called to extend the contract. Vehicle return was rough, waited in line for 25 minutes only to be told to do the electronic check in for our vehicle. My camera on my phone doesnt work properly. but i did my best to check in our truck and turned the key in at the front desk.glad we were early for check inStill wairing for a charge receipt weird hold amounts on my account. One was placed after i turned on the vehicle. It wasnt even close to what the billed amount should have been.

SUSANNE W. 
Rating:
5.0

Customer did not leave a comment.

MARLON L. 
Rating:
4.0

Customer did not leave a comment.

PLEZZIE H. 
Rating:
5.0

Don't change a thing I give Kudos to management and her support staff, my process was fast and smooth with both eyes smiling

Shalon W. 
Rating:
5.0

Customer did not leave a comment.

CORINNE H. 
Rating:
5.0

The young lady that waited on me was so courteous and knowledgeable. She made my moving experience very pleasurable. All's I can say is y'all keep up the good work

Earnest M. 
Rating:
5.0

Customer did not leave a comment.

WASHINGTON W. 
Rating:
5.0

Nothing

Norman P. 
Rating:
5.0

more workers on the site

sheila M. 
Rating:
5.0

Customer did not leave a comment.

KEITH G. 
Rating:
2.0

Long line with only one front attendant. Took me about an hour to finally get the truck key.

Scott J. 
Rating:
3.0

Customer did not leave a comment.

SHEILA M. 
Rating:
5.0

Customer did not leave a comment.

Carlita T. 
Rating:
5.0

Britney was great at the front desk very help and professional

jermaine S. 
Rating:
4.0

None.

Antonia W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

Nothing, truly a wonderful experience.

Tomika F. 
Rating:
4.0

Customer did not leave a comment.

FRANCES S. 
Rating:
5.0

Customer did not leave a comment.

kevin A. 
Rating:
3.0

Customer did not leave a comment.

V W. 
Rating:
2.0

Answering the phone

DA'RRONTYREES C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

RALPH H. 
Rating:
5.0

Customer did not leave a comment.

Erica W. 
Rating:
4.0

Great, friendly customer service. However, they were only one-deep, so my wife and I unloaded the car trailer ourselves. Not a big issue, just not worthy of 5 stars. Very pleased overall.

PAULGORDON F. 
Rating:
4.0

Customer did not leave a comment.

KATHERINEANNE D. 
Rating:
4.0

Customer did not leave a comment.

ALI A. 
Rating:
3.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
3.0

I ordered a 17ft. With 2 hand carts. Didn't have any. Plus truck was dirty and I was charged for equipment I NEVER received....

Delmious H. 
Rating:
5.0

Everything was exceptional.

Michael Q. 
Rating:
3.0

This location was 20 miles out of the way, instead of 5 minutes from my house. This was a major inconvenience in an already very stressful situation. The only good things about going to Suitland were the employees. Casey was one of the best Uhaul employees I've ever encountered. She was handling a lot of things that morning but not once did I feel secondary. Professional, friendly, and extremely helpful. Five stars for her!!

Jady D. 
Rating:
5.0

Slow service but overall is ok.

SAMSON D. 
Rating:
4.0

Customer did not leave a comment.

Marvis R. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
1.0

My truck wasn't ready at 7AM. The vehicle wasn't cleaned properly. The vehicle made a rattling noise during the complete rental.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE B. 
Rating:
1.0

Just seeing my receipt via email, I was overcharged and now I can't speak with an agent to get clarification. Veda

VEDA S. 
Rating:
5.0

Excellent Customer Service.

KAREN N. 
Rating:
3.0

the breaks were bad and, when you tried to stop it wouldn't transmission, was bad. when I called to report they made it like they didn't care that the truck was not safe to drive.

SHARON R. 
Rating:
5.0

Great customer service at pick-up. Online tech support was on point as well.

Gable B. 
Rating:
5.0

Customer did not leave a comment.

JOY M. 
Rating:
5.0

have larger space

Ernest W. 
Rating:
5.0

Very good service will come again

GEORGE A. 
Rating:
5.0

Quick service

Nathaniel C. 
Rating:
5.0

Just keep on doing what you are doing thanks for everything.

CHARLES G. 
Rating:
3.0

It's a location, wait times for this location as well as all the locations is poor, unfortunately when you need a truck and you have to use UHaul, you have to endure the wait times and poor customer service. The truck smelled of animals and customer service is a joke in addition to waiting for almost a hour to speak to anyone. Hopefully I will not need a truck for awhile!

WILLIAM S. 
Rating:
1.0

My reservation was scheduled from Friday, June 11th to Monday June 14th. When I arrived at the location, I was told to return the truck the next day. I hope you train your customer service reps to lock in the reservation dates and not inconvenience your customers in the future.

CATHYLYNN M. 
Rating:
5.0

Great job

ALAN B. 
Rating:
5.0

Casey provided excellent service!

WILLIAM B. 
Rating:
5.0

There staff is amazing! So kind, friendly & helpful.

Sarah V. 
Rating:
5.0

Not a thing, they were perfect

ROXANNE W. 
Rating:
4.0

Customer did not leave a comment.

TOMMY G. 
Rating:
5.0

Brytani, always provide excellent service. I hope you will inform her about this survey review. Thanks!

HALLEY W. 
Rating:
5.0

The Service received at this location is always Outstanding! Warm and Courteous at all times! Great Leadership!!

Norman P. 
Rating:
5.0

Amaaaazing serviiiiice!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
4.0

Customer did not leave a comment.

KATHERINA J. 
Rating:
5.0

Have more people to answer the phone.

DOMINIQUE M. 
Rating:
4.0

Great ride

Jahmal M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS T. 
Rating:
5.0

Need more workers at this site. Brandon was by himself and he did and outstanding job to move five individuals from check in to lease out. Please reward this young man

CLIFFORD F. 
Rating:
5.0

Never call headquarters to ask questions all they 2ana do is charge you more.

HENRY M. 
Rating:
3.0

My reservation was changed literally 6 times for my out of state move. I reserved my equipment months in advance. We kept being sent to different locations just to get there and be told to go to another location for I'm the auto transport.

Morgan J. 
Rating:
5.0

Brandon did a really good job of helping me. This was my first time ever renting a trailer and he walked me through the details.

REGINALD S. 
Rating:
3.0

Customer did not leave a comment.

Darlene A. 
Rating:
1.0

Customer did not leave a comment.

JOANN B. 
Rating:
5.0

The staff is really friendly. I enjoy renting from this location even though it is out of my way.

BIRUH T. 
Rating:
5.0

Customer did not leave a comment.

Osvaldo P. 
Rating:
4.0

Agent was extremely friendly and worked extra hard to service multiple customers.

CURTIS R. 
Rating:
2.0

Customer did not leave a comment.

ROBIN T. 
Rating:
5.0

Although a busy day the Customer service was A++++++ and the process was pretty smooth! Highly recommend this location

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
No reviews have been submitted for this location.

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