Customer Reviews for U-Haul of Andrews Air Force Base

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Bring back Real People. Not everyone is tech savvy to check on or out a vehicle on a phone. REAL PEOPLE IN STORE would b great. Real people who actually want to work not make u figure it out on ya phone.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Location, price, and staff were excellent.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Please have some gas

Rating:

1.0

There was two representatives at the desk one was helping another guest I went to the other he was rude slouchy sitting in his chair. I use U-Haul weekly for my company so I know the drill when I go in there my app didn't recognize the location so I asked the gentleman if he could send the link to my phone so I could check out my rental he asked for my phone instead then I did what he asked knowing it wasn't gonna work and it didn't it told me needed to call the number the lady nanette answered she was as well rude after I told her the other gentleman was still sitting in his chair the other gentleman Jamal helped me finish my check in. After the lady nanette and the lazy Gentleman messed it up and changed me from desk pick up to mobile even though I told them my account is being worked on by my corporate representative cause my app glitches on me. Then I get the uhaul Its raining and even water was leaking inside the truck my significant other is a dialysis patient and we had to put his treatments behind my seat because his blue cloths where getting wet from rain dripping in then we got out locked doors upon arriving to job site and when I go to unlock his door from the outside there was metal sticking out the keyhole like it had been tampered with it was sharp enough to cut my finger on. I will never go to this location ever again and to make matters worse I didn't schedule with them I wanted to use my normal location where every single person there is friendly I know all there names they know me but since someone extended there rental they had to change me to a new location Allentown road is the absolute worse location ive ever been to and I've used locations from capital heights md to Cecil county MD

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

I made reservations two weeks in advance. I got there to pick up the rental and had to wait over an hour and do mobile check in myself. Although Staff was polite and provided good customer service, it was only two of them and alot of customers that needed help, which resulted in waiting a hour to get keys and be able to check out and leave. I had to pay movers extra because they were a hour behind waiting for me to get the truck.

Rating:

1.0

Make sure that your system is working. I paid to much money for 3 hours. I didn't get the truck on time. Very unsatisfied

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Make the return more easy when returning after closing .

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Great service

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The vehicle we rented was VERY LOW on gas, other than that, it was a great experience

Rating:

5.0

The drop-off location was even nicer than the pick-up location. Very nice setup. Clean.

Rating:

5.0

The staff was prompt to action upon my arrival. Very friendly. And the store was clean looking. Great location.

Rating:

5.0

Very good muy amables atentos los recomiendo

Rating:

5.0

Use Allentown Road U-Haul as a sample for good quality work good quality people and all your U-Haul places. Need to be like that like them. Great service attitude, personality all around. Great workers.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Andrews AFB is my favorite location.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Very accommodating..

Rating:

5.0

For some reason Saturday even in the rain didn’t stop people but it was ok

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Time spent in the actual store was excessively long. There needs to be more than one person to cover the front desk. The staff was very professional

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

.The staff were very welcoming and friendly, Will definitely rent equipment from this location in the future, shout out to the Asm Marq and as well as the GM Brytani !!

Rating:

5.0

N/A

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Nothing! There’s excellent, knowledgeable, and accommodating staff at this location. Thank you for assisting in making my move go seamlessly.

Rating:

5.0

Thanks

Rating:

5.0

Brytani was very professional and nice.

Rating:

5.0

Gio and Mark were a great help to me. Very friendly and welcoming. Excellent customer service! When I need you alls service again, I will be looking for either to assist 🙂.

Rating:

5.0

Trying to retrieve the vehicle and return the vehicle through the app was very difficult. I am grateful for the employees who took the time to help me with the process.

Rating:

5.0

All good!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The employee on duty at this location on the morning of February 12, 2024 was courteous, knowledgeable and represented U-Haul very well.

Rating:

5.0

Very knowledgeable and willing to help.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Left my dogs jacket in truck need to come pick it up

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

My truck was clean however it was a strong gas smell the whole time . I kept having to roll the window up and down because of the fumes and it was cold outside so I couldn’t have the windows down

Rating:

3.0

Parking for customers is not safe. The three car parking areas where I was told to park are on the main roadway.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer service was excellent.

Rating:

5.0

Supervisor was not available when I needed to talk to someone about my bill.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

The team was pleasant and professional. Keep up the good work.

Rating:

3.0

Better help. You can't run a business with 1 good employer

Rating:

2.0

Customer did not leave a comment.

Rating:

1.0

Customer did not leave a comment.

Rating:

5.0

Nothing, everyone was absolutely wonderful. Amazing customer service from start to finish. Thanks guys!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Great customer Service. Clean and everything in order

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

make sure equipment is quality controled before being rented to customer.

Rating:

5.0

Lack of professionalism and foul language.

Rating:

5.0

I really enjoyed my rental experience with this Uhaul. They showed professionalism, patience and kindness. I needed to put my personal heavy dolly back into my vehicle and the attendant ask me if I needed any help and put it in with no problem. I would like to thank them again.

Rating:

4.0

Geo and the other guy that was there earlier today they both had outstanding customer service. Thanks

Rating:

1.0

The two men who work there were softening on their personal cell phone all the time there is no very good customer service They called me when I was too far away so that the trailer will return and they didn't give me my money back

Rating:

4.0

Customer did not leave a comment.

Rating:

1.0

They made me wait about 30 mins or so and no truck . I told them would like my $50 guarantee back and they said they don’t see a reason why ..

Rating:

4.0

I prefer this location out of all the locations in the DMV area. Each time I come here, it is better service.

Rating:

5.0

Thank you all so much.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Brandon was amazing but the staff that was there at that time were pretty much useless. Brandon seems to be the only one that knows what he is doing and does it with a smile. Having to do everything digitally was frustrating and the first staff member did not know how to even use the app. Brandon saved me from frustration but the process took too long. I've used this service before and picking up a truck is normally a 15 min process or less. I did not enjoy being in there for over 40 minutes to pick up a truck. Again I am very grateful for Brandon but he was super busy with all the customers because the other staff were not well trained.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The staff was very helpful, taking the time to address all of my needs and doing it with with a smile.

Rating:

5.0

Great service

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I was unable to pick up my rental vehicle at the allocated time. I was charge nearly double for mileage that was included AND I was charged for additional fuel - I did not receive the truck with fuel in it.

Rating:

3.0

This was quite an experience. It seems as though the customer is now required to do more than some may be capable of doing however, I hope everything comes out all right now that IThis was quite a experience. It seems as though the customer is now required to do more than some may be capable of doing however, I hope everything comes out all right now that I have returned the rental it’s all in the paperwork I guess.

Rating:

5.0

Great customer service and the associate Mark help me with any questions that I needed. Very knowledgeable with the process of the job and was able to not only help me but 2 other people successfully get threw the rental process

Rating:

5.0

I appreciate the help with the electrical connection, availability of the trailers and the friendly service. Thanks

Rating:

5.0

The truck I rented needs the drivers door fixed. It kept reading DOOR OPEN. I hurt my arm having to close so hard.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

There was no damage to the truck when we returned it but They charged us $180 more for damages to the TIRE, there was NO damage whatsoever to the vehicle, for all we know this damage could’ve been there before we rented it we saw nothing wrong with the tires when returned but they still charged us. Highway robbery.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Check in using the app sucks. It takes WAY too long. It is EXTREMELY cumbersome. And you require a customer to use the online check in when you don’t have wi-fi.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Your verification system is the absolute worst! I had a 7am pickup with limited time to get things done My wife received a call from you all 7:36am after me having to complete redundant information I already have listed in the UHaul app. I NEVER RECEIVED ANY APPROVAL OF THR VERIFICATION BEING COMPLETED, we’re not passed 8am and I’m about to just cancel, however the UHaul store feel they had sufficient information to allow me to go through with my reservation. If it wasn’t for them I would’ve canceled, you need to speed up that process. Also why aren’t anyone part on the side of the road, they have clients who litterly had to leave and have someone drop them off, you all need to support this branch and push back against the Funeral home to free up street parking it’s not fair and I will most likely never come back to this UHaul branch if I’m going to need dropping off, it’s inconvenient. Please look into this. Other than that the Branch was excellent

Rating:

4.0

The personnel at the site was on point, but the equipment, once driven, appeared to have some transmission issues or something. The truck was acting as if it was a manual instead of an automatic. I did not know if the transmission was going to change, especially when hills were involved - loud noises were heard coming during this time.

Rating:

2.0

Giovanni was amazing but your system sucks, very difficult to use, did not work at time. Thanks to Giovanni I continued with the rental. There was no place for customers to leave their cars and this was not communicated ahead of time. I could and should have completed all of the information the system was requesting at home prior to arriving for pickup. Your chief technologist should be fired!

Rating:

5.0

Always a pleasure doing business with you.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

The new scan system is not working g good. Everyone does not have a phone that can scan.

Rating:

4.0

PLEASE check the TIRES on these Trucks. The truck I was given had a tire on the rear passenger side that has the threads showing around the entire tire. Not only that but they had visual chunks of the tire missing. Very scary. I gave a Video of the ture at the time of the rental if someone need to view. Other than that everything was really good. Have a great day

Rating:

5.0

Never had no problem always been excellent

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.