Customer Reviews for U-Haul of Andrews Air Force Base

3,987 reviews

4599 Allentown Rd   Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB)

(301) 736-7300

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 736-7300

4599 Allentown Rd
Suitland, MD 20746
(@ I-95 / Just Outside Andrews AFB)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Thongvanh D. 
Rating:
4.0

Customer did not leave a comment.

Luther W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Nothing

JAMES G. 
Rating:
5.0

Great customer service.

LAKECIA H. 
Rating:
4.0

Customer did not leave a comment.

SYLVIA N. 
Rating:
4.0

Customer did not leave a comment.

JUANITA C. 
Rating:
5.0

Excellent professional staff

HOWARD T. 
Rating:
4.0

Clean the outside of your trucks

IRANA C. 
Rating:
5.0

Every customer service agent at this location was extremely knowledgeable, efficient, and provided friendly service. I will definitely return to this location again because the service was professionally done.

JUSTIN B. 
Rating:
5.0

Great Customer service.

DAVON T. 
Rating:
5.0

Customer did not leave a comment.

Tracie R. 
Rating:
5.0

Excellent experience.

Aaron C. 
Rating:
2.0

Update the trucks like other locations in the predominant white communities. I thought the service was good but the fleet of trucks needs to be replace. Thank you!

BENJAMIN G. 
Rating:
4.0

Everyone was professional and courteous. The process moved swiftly and the employees were knowledgeable.

SANDY M. 
Rating:
3.0

The staff was very courteous and very attentive. However, the vehicles were not acceptable. I had to try three before I found one that was drivable. Uhaul needs to do better with maintenance of their vehicles. Our lives are at risk!

Egene M. 
Rating:
5.0

As we all know, moves are stressful but this time I can only praise this Uhaul location with wonderful employees. Alijah and Britney took care of everything I have asked for. If you want to rent a truck, don't go other places. These guys are fuss free, fast, professional, friendly. Trust me, I move a lot! Thank you Team😀

STEPHANIE S. 
Rating:
1.0

This location is short staffed and very slow.

ERNIE J. 
Rating:
5.0

Customer did not leave a comment.

DANIELLA M. 
Rating:
5.0

The cargo van I rented was nice but the window shield was dirty and there was no cleaning fluid in the van. But other than that over all no problems

SHAFIQ R. 
Rating:
5.0

Customer did not leave a comment.

VINCENT W. 
Rating:
4.0

The team there was nice.

Sean S. 
Rating:
5.0

The Andrews AFB Facility and the Manning continues to get better and better. Thank you for investing your time and resources into this location. They all deserve a raise.

Norman P. 
Rating:
5.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Best manager around.

THOMAS L. 
Rating:
4.0

N/a

JOEVERNON JR G. 
Rating:
5.0

Before yesterday I never knew that some Uhaul trucks come WITHOUT A RAMP! OMG, we looked to pull out the retractable ramp so we could roll the Appliance Dolly holding the 400lb antique dresser up into the truck... BUT... NO RAMP!?!?! So her had to lean it in on its side using the truck bed as a fulcrum [scratching one side of the dresser before I thought to put some carpet down]. PLZ TELL FOLKS WHEN THERE IS NO RAMP ❤️ BUT... GREAT STORE! GREAT FOLKS!! I'LL BE BACK!!!

KEVINMICHAEL W. 
Rating:
4.0

Need to be more customer oriented and not on the phone so much. Appears this site may need additional people hired for inside help!

John C. 
Rating:
3.0

As an Army Veteran, it was disappointing to see that your location is (LITERALLY) adjacent to a Military Base which means we (the Military) probably provide for 99% of your business yet you do not offer a Military Discount. However, upon returning the truck to the location in Valdosta, GA. they too are close to a Military Base and PROUDLY display signs of 10% Military Discounts.

NATALIE H. 
Rating:
1.0

The truck smell like weed and i told the guy at counter and he did spray it but that didnt matter i ended up bringing it back 3 hours early to only use my own vehicle because i just could take the smell.

Shondra S. 
Rating:
5.0

Continue to hire a staff like the one you have at the Suitland, Md. store across from Andrew's Airforce Base at I-95. I love them and will continue to shop at this store for my moving and storage needs.

SHELDON B. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE R. 
Rating:
5.0

All is well at this location

ARTHUR H. 
Rating:
2.0

Instruction r poor for off hours pick up. The lockbox for the key had a lock that was impossible to get into. We wasted valuable time trying to get into the key box. Dropping off was nuts. Too many people and not enough staff to accommodate.

Nicole W. 
Rating:
5.0

Customer did not leave a comment.

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

PAMELA L. 
Rating:
4.0

Customer did not leave a comment.

PAUL L. 
Rating:
3.0

I never received the truck, someone didn't bring it back and we were not informed so we drove all over the place which could have been avoided by one phone call.

Millie H. 
Rating:
5.0

Customer did not leave a comment.

ZEBEDEE J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
2.0

HAD TO RETURN EQUIPMENT PRIOR TO USE BECAUSE OF MALFUNCTION. MANAGER VERY CONDESCENDING IMPLYING CUSTOMER WAS AT FAULT. IT TOOK TWO EMPLOYEES TO CORRECT THE PROBLEM

HANNIE M. 
Rating:
5.0

Customer did not leave a comment.

STANLEY N. 
Rating:
3.0

Customer service was subpar

NELSON R. 
Rating:
5.0

Customer did not leave a comment.

Mellissa B. 
Rating:
1.0

I paid for my uhaul and was hooking it up when the employee came out and said that there were no more wires to hook up lights. No other uhaul stores in the area had any. I ended up having to drive to Walmart and buy my own trailer wires out of my pocket. The lights on the the trailer fell apart and did not work. You could see where it had been taken apart previously and spliced at least 2 times. Customer service is the worst there. Will never go to this location again!!

Kadrae T. 
Rating:
5.0

Hot tea and donuts.

NORMAN P. 
Rating:
5.0

Customer did not leave a comment.

VINCENT W. 
Rating:
3.0

Keep up the good work and start using the Apple Card.

Denetrius M. 
Rating:
3.0

CS was too busy he was not able to help me.

ROYSTEVEN W. 
Rating:
5.0

NA

James C. 
Rating:
3.0

The employees were not focused on one customer at a time. Too much was going on.

Cheryl F. 
Rating:
5.0

Very good experience. Very helpful and knowledgeable staff.

AARON C. 
Rating:
3.0

Customer did not leave a comment.

Mrinoy B. 
Rating:
5.0

Very good service, the person in charge there is highly professional!!! Always courteous and cares about the customer needs first!

ANTONIO H. 
Rating:
5.0

Customer did not leave a comment.

ERMA B. 
Rating:
5.0

The cost per mile is a little high but other wise the service was excellent

JAMESCHRISTOPHER C. 
Rating:
3.0

Ensure the gas readings are accurate when stated to the customer.

ANGELA L. 
Rating:
1.0

The Manager look drunk or intoxicated stumbling over his words ignorant loud smart mouth not business orientated at all!!! He kept on saying he was getting off but all over in my business the young man that was helping me was outstanding knew he was doing with the dreads but they have the little short one punch back looking one black short hair I can't even remember his name but he was just a mess

REVIA L. 
Rating:
2.0

I had to go to three locations before I could get a truck. The location I had reservation for didn't have any trucks. This was very inconvenient.

TAMARA P. 
Rating:
5.0

Brytani was AMAZING!!! She listened to me rant abt my crazy day ! She made jokes with my dad..she was professional and empathetic to my crazy day!!!

BRITTANY H. 
Rating:
5.0

Customer did not leave a comment.

Marco A M. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
4.0

Customer did not leave a comment.

Cara S. 
Rating:
5.0

Nothing.

John C. 
Rating:
5.0

Customer did not leave a comment.

Lonzell C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

I've been using this particular U-Haul for several weeks mow. The workers are efficient in the service they provide, but a little lacking on the Customer Service side ( a smile/ how are you today, how can I help you). But overall, above average ( only because a couple of the employees do try).

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Wynitta S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA L. 
Rating:
1.0

Tue representative put a false return time on my reciept

CHARLESQ S. 
Rating:
5.0

The return process was quick and easy!

Patrick P. 
Rating:
5.0

Great place and good people

ANDREW G. 
Rating:
3.0

Too many trucks and no good parking areas to get to the store. Staff was very friendly and allowed us to temporarily park in a yellow zone

SAMATRA T. 
Rating:
3.0

Service here is good but not great. I certainly don't like that customers have to park on the street to conduct business in the store. The street is very busy and not safe at all. On top of the Uhaul trucks take up much of the street parking leaving customers to walk along the busy road with no sidewalks.

Alvin D. 
Rating:
5.0

Customer did not leave a comment.

Carlos J. 
Rating:
5.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Customer did not leave a comment.

Marissa A. 
Rating:
5.0

Not their fault, but the truck sprung a number of indicator lights midway through the trip!

MARK F. 
Rating:
5.0

The only thing is that I would like for the trucks not to smell weird!!!

LONNIE L. 
Rating:
1.0

I did express check in so I could pay and go but waited an hour still. I was there to rent a trailer, there where 10 trailers there but they didn't have any cords so none of them were operable. I had to wait for an employee to go pickup a cord from another location which was a huge inconvenience for me and, on top of that, instead of him heading straight there he helped two customers before leaving. I'm not understanding how there were so many trailers and not one cord. Also, why wasn't this checked prior to my arrival so I could've been given a heads up. I could've saved myself sometime and went to another location for that matter. You guys offer a $50 guarantee for not having equipment ready, if not $50 I deserve some compensation for the inconvenience.

Wade W. 
Rating:
3.0

This truck drove all over the roadway like the front end needs work. I had to keep moving the steering wheel just to stay in my lane.also I took photos of before & after and was changed for fuel my photos proved a refund was due.

DOYLE M. 
Rating:
5.0

Maybe have more than one person receptionist so customers wouldn't have to wait a long time to get waited on

MELVIN G. 
Rating:
3.0

Reservation was made for a weekend pick-up. Truck was not available. Upon returning on the Monday, customer service agent was apologetic and offered a discounted mile rate. However, second customer service agent in the afternoon was less than helpful.

Angela C. 
Rating:
4.0

Returning equipment was confusing and hazardous. Several return vehicles spilled onto the main road while blocking the entire entrance. Once in the yard, equipment was sprawled everywhere. I arrived at the yard at approximately 11 am. All employees were very customer friendly, focused and professional. Employee misconduct is not a factor here. Understaffing appears to have a negative impact.

STEVEN C. 
Rating:
1.0

The line was long customer service was subpar and the wait times were extreme even if you had a reservation

JEAN A. 
Rating:
4.0

Customer did not leave a comment.

TIARRA S. 
Rating:
3.0

Customer did not leave a comment.

LERMON E. 
Rating:
5.0

You are doing it all. Good customer service.

BERDETTE B. 
Rating:
5.0

Them two guys represented U-Haul real well, Me and my family appreciated the service!

PATRICK H. 
Rating:
5.0

Customer did not leave a comment.

MELVIN B. 
Rating:
5.0

I loved there staff very great customer service skills there were very nice and explained the policy very well I will recommend anyone who needs to rent a U-Haul

TAMIKAMICHELE B. 
Rating:
5.0

Very knowledgeable and helpful staff.

James C. 
Rating:
5.0

The interior of the cargo trailer could have been cleaner, but overall it was in good shape.

MARTIN F. 
Rating:
1.0

Organize

TONJA H. 
Rating:
5.0

Customer did not leave a comment.

Neomah R. 
Rating:
3.0

Customer did not leave a comment.

JAMESAMIRI C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top