Customer Reviews for U-Haul of Auburn

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Auburn

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Joseph G. on

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The equipment was nice but the manager called my phone and told me I was late and needed to get the truck back but when I called corporate they said I had it untill the next morning the manager had an attitude

Daniel K. on

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Lack of communication caused some issues, but they got resolved. The trailer I used I would definately use again, did everything I needed it to do.

Gordon D. on

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Thomas C. on

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Don very helpful... excellent customer service

Christine V. on

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William K. on

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providing a valuable service

Hans B. on

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June B. on

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I would not assume everyone has a smart phone and has the ability to click on links in a text message.

Shawn L. on

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easy peasy

Nicholas D. on

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Keith S. on

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Michele F. on

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Howard M. on

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Thomas M. on

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William V. on

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Everything went very well nice people to work with and I appreciate everything you all does for me because I rent a lot of trucks they accommodate me very well also thank you

SCOTT F. on

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Excellent service

Emily P. on

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Vehicle we ordered wasn't there at time of request. Went with another vehicle but took another thirty minutes to make that happen. I ordered online to avoid this as I had a time-line to uphold.

Phillip M. on

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Manager was excellent. Very personable. would definitely go here again

Stephen O. on

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BENJAMIN R. on

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Nothing. The staff was extremely helpful. It seemed like he did a lot in a very short amount of time. Courtepus, precise. Place was very tidy and organized.

Michele L. on

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Customer service could definitely be improved with some employees.

Railyn R. on

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Was not pleased with the hidden charges when I dropped off my uhaul. A $32 purchase turned into $100

Joshua F. on

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Keith A. on

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Ronald B. on

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James B. on

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The 24/7 mobile phone pickup was a complete disaster. Took an hour to get my rental. There was only one person working at the store, so he couldn't stop to help us. Just ridiculous. I picked the online pickup because I was under the impression it would be faster. Wasted a ton of time and kept our moving help waiting.

John G. on

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Margie A. on

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You need to invest in iPad check ins for a quick and hassle free customer experience. Your computer systems are archaic, with many glitches and freeze ups. I reserved online with all my information, thinking this would save me time on a hectic moving morning, only to have to go through the process once I arrived- 3 MORE TIMES - because the system kept getting stuck and he had to start over. Apparently this is the norm at this location. I will never rent at U-Haul again, nor recommend it. Who needs this hassle to start your moving day?

Thomas F. on

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Karen W. on

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Eric G. on

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Tammie S. on

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Used them twice over the past 2 months always had what I needed - trucks were always clean only wish they had a non smoking policy when using vehicles 1st truck reaked like cigarette smoke but the pu truck had some cigarette smoke but not too bad- that’s the only negative of the whole rental thing in my opinion.

Daniel K. on

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Perfect, fast and easy

Robert R. on

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james k. on

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Don was wonderful to work with and went above and beyond to make our experience great!