The corporate website and phone call were not clear about the end time for the reservation which led to some complications for us and the location.Daniel F.
Customer Reviews for U-Haul of Auburn
Auburn, NY 13021
(Between Delevan St and Woods St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convenient location. Was in and out in less than 5 minutes. Had everything imaginable for moving in this store, of corse you had to buy/rent it.Lisa E.
Customer did not leave a comment.leyda C.
Keep up the good work! David and Stephen are doing a super job! Great service!!Steve F.
Have someone clean the back of the truck!! And also I would like to know if any thing was left back of the truckPLEASE LET !April G.
Everything was top notch. Thank you for the great service!Steve F.
Excellent service was taken care right away very helpful!Peter L.
Customer did not leave a comment.Charles G.
Easy, quick, no hassle, reasonably priced. I'd recommend.Lisa K.
Customer did not leave a comment.Lori S.
Just keep doing exactly what you're doing! I had such a wonderful experience there and it made my day!! Thank youDavid G.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Robert V.
I pulled in and staff was at the truck before I got out. I was on my way in seconds.JANINECHRISTINE P.
Customer did not leave a comment.JOSEPH P.
I did not get the vehicle I requested, the one I did get was filthy, and had a head light out. I left notes on the paperwork when I returned the keys and have not heard from anyoneChristopher R.
Steve and Dave were courteous and professional. Will return.William G.
Customer did not leave a comment.Jennifer C.
Steve how worked there saved the day!!! Less than 24 hours before our pick up we got a calling saying no truck available in the size we ordered despite having a full confirmation. He worked so hard to secure one for us. He was the best!!!! The truck had ants all over the front inside which we had to Lysol and clean. Probably will use another company when we do the next move.Dominic V.
Customer did not leave a comment.Gabriel M.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Lynn K.
The truck has problems in the steering box lots of play in the steering wheel not safe to driveAntonio C.
Customer did not leave a comment.bill H.
Auburn U-Haul definitely needs to work on their customer service.Daniell B.
I had rented a 2 wheeler for the move and this location did not have that available or on my rental.Jeff G.
Customer did not leave a comment.Christine S.
Customer did not leave a comment.Sally D.
Everything went perfectRobert B.
Equipment was dirty and I was told its my responsibility to check it before I leave. Customer service was horrible. I was treated as is if my concern for the dirty unsanitary truck was a burden !!!Kaitlyn W.
completely satisfiedThomas A.
Customer service was great.Susan S.
If equipment is not available then the customer should be notified prior to coming in to pick it up.Constance W.
truck was full of cigarette ashes, the 12v charger was missing and I received no receipt, i have tried via email to get a receipt and called, but avg wait time is 30 minutes firstname.lastname@example.org 315-729-3477Robert K.
Customer did not leave a comment.Thomas W.
Not much of a wait, in and out and on my way. Return was just as easyROGER B.
The staff have always been kind and professional. Very pleased with this Auburn location!!Timothy F.
I would say that if a reservation is going to change, maybe try to do it a few days in advance and not a day before.Kylie M.
We arrived to return the unit at 4:55. Granted the store was open until 5 so we cut it close, but they had already locked the doors and we had to do the online after hours return. After a long day and hustle to try and return the unit that was very disappointing.Mickey G.
Top notch management. Easy to recommend.Jerry K.
Customer did not leave a comment.Karthik N.
When we got to destination my boxes were wet. The cab leaked. I had to stop and empty boxes so I wouldn't have wet stuff molding.. wasn't happy at allEleanor S.
The customer service at this location was top notch he was so knowledgeable and courteous!!!Todd L.
Customer did not leave a comment.STEVEN H.
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.Mark S.
The new drop off process is very extensive.Sara R.
Great service fast pick up and fast returnKathleen E.
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.Pamela C.
Slick, efficient and pleasant. Great experience - ðŸ˜„Sheridan D.
Customer did not leave a comment.Cheryl P.
I refused the "SafeTow" coverage on the pre registration but was charged for it anyway.I didn't get an option at the time of rental. This is the second time This is the second time that this has happened!John M.
The only issue I had was it started raining and the wiper blades where not in good working condition, very hard to see. Other than that experience was great.Amber H.
Employee tacked on the â€œoptionalâ€ safetow coverage without asking and despite the fact I had declined it while making the reservation. No mention of it being added on at all, only noticed once I received the receipt. Otherwise everyone was pleasant and efficient, and equipment worked well.Alexander H.
Customer did not leave a comment.Tim L.
Easy transaction, reasonable price, friendly and professional people, I highly recommendRonald T.
Only one person behind the counter, one person in the shop. I had to wait almost a half hour to return the trailer!! (It only took 5 minutes to pick it up in Cicero!). Service here was awful.David C.
Customer did not leave a comment.David W.
Customer did not leave a comment.Jon N.
Customer did not leave a comment.Pamela R.
Great serviceJessica L.
Customer did not leave a comment.Jesse B.
Excellent. The one strange thing was that this location required two alternative contacts. I had none, because I was in upstate NY rather than our NJ home. My wife was with me, but because he needed two contacts, I gave them her number in NJ. It didn't make sense. I gave him our son's number, although our son had no idea of where I was. I understand the reasoning - they must have had a problem before - but it made no sense for this little trailer rental.Willard B.
Customer did not leave a comment.James C.
Staff member was courteous and professional. Upon equipment return he was good again. I use them once or twice a year. The â€œlocalâ€ number is still a phone bank, but it has improved greatly over the last two yearsJonathan G.
I've rented from the Auburn Uhaul twice in the past two weeks. The staff member was the same both times and he was great both times. Very friendly, helpful and professionalMeghan H.
Customer did not leave a comment.SCOTT E.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.John M.
If someone rents for 6 hours they should GET 6 hours. It took over half hour of waiting in line to pick up the truck, but I still had to have it back by 5pm to avoiding getting charged extra.Meghan H.
Customer did not leave a comment.Megan A.
I was in an emergency situation, I got given a truck with a check engine light on. The truck smelled like sweat. I was told my final bill would be about $68 then my bank statement showed that they charged me 3 times , the $60 then $36, then $18....I only purchased a $5 roll of packing tape. This business takes advantage of people. I'll be posting reviews everywhereDelia S.
I thought the gas mileage price was to much. It cost more in mileage than to rent the vehicle. I only drove 33 miles.D H.
The trailer smelled like diesel or gasoline. We were called earlier that morning and offered a free upgrade to a 6 x 12. When we got there we were told that they didn't have anything like that available. Why would you call an offer it then? Also, the left tail light was out and wasn't disclosed to us.Kevin F.
Customer did not leave a comment.Edward R.
Customer did not leave a comment.Thomas C.
I was glad I chose Uhaul because we ended up having to rent a 15ft truck for a week and a half due to our closing being delayed. That was only possible because of the great daily rental fee when compared to other companies. And the process both checkout and return was easy.Richard O.
Customer did not leave a comment.Jason P.
wires broken for brakes and turn signals quick but temp repairs madeRobert E.
Give these people the proper Equipment in checking people out. The Credit terminal at the line I was in did not work properly thus the associate had to manually type it in. These people are good, but they are frustrated with U-Haul not giving them the proper tools to do their job. DON"T Fire these people Corporate or the district they are in need to do their job so the store associates can do their Job.Neil P.
Smooth transaction, in and out. No issues with the vehicle and the person working the counter was polite and helpful.George M.
Short message about free boxes, but when I asked, attendant didn't know about it and would check with supervisor.Kenneth C.
Our guy went above and beyond to straighten out my errors in the rental and he made our LONG move a success.David B.
Customer did not leave a comment.Ryan O.
Attendant did an exceptionally well job explaining details.Lorraine F.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.C J.
Customer did not leave a comment.James B.
Customer did not leave a comment.Henry H.
Customer did not leave a comment.Taylor R.
Customer did not leave a comment.Dennis N.
Customer did not leave a comment.Molly B.
Customer did not leave a comment.Walter R.
Parts were delayed for almost a month after the web site said they were in stock when I placed the order. Anyway, Brian & Dave at the Auburn location got me in as soon as the parts arrived and did a nice installation. They also gave me a nice discount for the wait on the parts. They went the extra mile to make it right!Louis L.
Customer did not leave a comment.Patrick L.
The trailer had hey in it. I was also told the truck was full of gas and to bring it back full, there was less than 3/4 full. When we dropped it off, I had to wait 45 minutes in line to be waited on because they where under staffed.john P.
The gentleman at the store had his hands full. He needs help. There were two customers that waited at least 20 minutes while the employee took care of my reservation on a very slow computer systemROGER B.
I used the check in online option. That was infuriating. I took all the time to do it on line and it seemed I repeated nearly everything at the desk. So you caused me twice the time instead of saving time???? The person who took care of me at the store was great.Scott E.
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