Customer Reviews for U-Haul of Auburn

1,396 reviews

256 Genesee St   Auburn, NY 13021
(Between Delevan St and Woods St)

(315) 253-8466

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 253-8466

256 Genesee St
Auburn, NY 13021
(Between Delevan St and Woods St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Ripped off on fuel and return fee. When rented truck was not full. Returned very close to original amount, but charged $30. Asked employee he said 12mpg, as it wasn't full I needed to calculate. 74 miles so i put back 6.5 gallons. But still charged $30. Told him i would return late Sunday, he said just put keys in box. Charged $20 for not online checking it back in. He never mentioned that step. Custom service would not help and rude saying i signed contract.

jared Z. 
Rating:
2.0

I was diapointed that the van wasn't warmed up and it was dirty The sales person wasn't very friendly

DEBORAH P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
5.0

The door was frozen shut and we had to use water to unfreeze it so we could open the door. In this cold you should make sure the door can be open!

Gerald N. 
Rating:
5.0

I know there is no level check on windshield washer fluid, but I ran out on my 2nd try..had to buy a gallon. Dealers could top the fluid reservoir off.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
3.0

Original dates were supposed to be 12/26 drop off to movers and 12/30 unload to me. Continuously had to follow up as no updates were given to me. Had to speak with multiple people each time because of poor communication between locations as well as movers. Questions I had were unable to be answered by both Uhaul staff and movers. Was not able to confirm delivery until 12/5, at 6 pm the night before delivery, a whole week later than originally anticipated. Items were damaged and dinged up. For the excessive time it took, poor customer service and quality of care, I will not be using this service again.

Cassondra L. 
Rating:
4.0

The quickness of the return after a long day was welcomed.

DANIEL K. 
Rating:
5.0

When you have a established customer who lives locally and just recently rented a truck and then when I rented a van I needed another persons phone number. This is ridiculous when you only have a cell phone and live alone. I should NOT have to burden a friend with text messages from uhaul when they have zero connection with MY transaction. I'm a 60 year old lady. I think you need to allow for some discretionary judgment regarding your rule.

Elaine J. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Always professional and accommodating. This place has great employees.

David C. 
Rating:
1.0

I don't hate the location, I hate the u-haul as a company. some greedy monopoly tyrannical corporate.

Danyal M. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
4.0

Tread came off radis in PA 90 MIN on road again

Sharon N. 
Rating:
1.0

They overcharged me $20 for gas. I returned that tank over 15/16, more than was in it originally, and he claims that I returned it less than 7/8. It's just not true and leaves a really bad taste in my mouth. I did not think to take a picture of the fuel gauge as returned because I was so over the amount I didn't think it would possibly be an issue. I do have a receipt that shows how much I put in. It just really sucks that I now have to worry about this place screwing me again. The guy seemed friendly enough and said there would be no issues and sent me on my way. To think he was doing this just to screw me on gas. Awful feeling.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Raymond L. 
Rating:
3.0

Moving help I contracted through Uhaul never showed up!!!

Erick S. 
Rating:
3.0

my issue is not so much the pickup location it was that i reserved a small enclosed 4x8 trailer- then trailer not available. 5x8 not available within 150 miles. they DID have a 5x8 on the yard but that for "local" use only- i needed one way. only available was a 2000# 6x12 no idea when small avail. took 6x12 had to pull all extra weight 1400+ miles-- so used a LOT more fuel. no one else rents trailers so they get away. understand this time of year people get out of northeast not into so supply is not balanced.

Dennis B. 
Rating:
5.0

It was a quick smooth rental

ROGER B. 
Rating:
4.0

Customer did not leave a comment.

Erin B. 
Rating:
4.0

Customer did not leave a comment.

Bruce F. 
Rating:
1.0

Our contract included 24 blankets. The box arrived with none. When we called, the UHaul store said there was a “blanket shortage” and that WE should call around to other UHauls to see if they had blankets. We were never told of this when the box was picked up. My husband had to drive all over the area to dig up three blankets at other locations. We had to use all our towels and tablecloths to protect our furniture. Unconscionable! A clear violation of our contract. I filed a complaint but never heard anything back. We should at least have received a partial refund. I will never recommend UHaul.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Samantha K. 
Rating:
2.0

My soin and I were ni the store ALONE for over 15 minutes! NOBODY was there inside or outside as we loked and yelled. He didn't have enough pads and only charged for what he had. Reservation made several days in advance! Man wasn't very plesant but was quick to get us moving. Much different than last time where I thought this store was great (jan 2020) when I returned a truck.

david M. 
Rating:
5.0

Customer did not leave a comment.

Zackary M. 
Rating:
2.0

Vehicle was sent out with a cracked and roached out tire. I made it first destination and loaded the truck only to find out the tire blew out because it was in such bad shape. Took an hour and 45 minutes to get it repaired which caused me to be unable to load at second destination before dark came (second location was in a construction zone with no lighting yet). I had to drive an additional 25 miles in order to come back at 7 am to make the 24 drop off time. I feel like i should be compensated for the 25 additional miles due to an unsafe tire. I get flats happen but this was clearly a life safety issue which was not picked up during a maintenance check that should have been caught during your inspection.

Timothy O. 
Rating:
1.0

Was charged fir two days when I had it for 9 hrs on a sunday

Adrienne C. 
Rating:
3.0

The customer service was terrible not friendly at all extremely rude will let us Budget next time they wanted to email me my receipt I told them I would like to have a receipt before I leave and the service person wasn't friendly about it

Brian L. 
Rating:
1.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

When your told your going to be charged a certain amount don't turn around and over charge and tell people because it wasn't noted they can't do anything to fight the charge!

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Eliu R. 
Rating:
3.0

The cab of the truck smelled like weed and cigarettes

amie D. 
Rating:
1.0

We reserved a 26' truck. We got a call that morning that it was not back from the previous user. We were then given a 10' truck with a 5'x8' trailer. This was fine until we needed to move taller things that would not fit. We were told that we would get a call when the truck or a bigger truck showed up. We never did yet there were trucks back. When we went to return the smaller truck we were told we couldn't get a bigger truck until Wednesday (this was Saturday). We needed to be moved this weekend. We realize this was not the managers fault the truck was not back but we were also not reimbursed or given any sort of incentive for the inconvenience. We had to figure out another way to move these items which was not easy. I am very unhappy with how things were handled.

matthew C. 
Rating:
3.0

Customer did not leave a comment.

JAMESMATTHEW F. 
Rating:
5.0

Customer did not leave a comment.

Jillian B. 
Rating:
5.0

keep up the good work and friendly service

James O. 
Rating:
3.0

Well I was charged just over $124 when I dropped off the truck. The nice gentlemen said I was good to go. Well I just checked my bank account and you are trying to charge me another $168!!!! I know for a fact there was no damage and a full tank of gas!

Daniel D. 
Rating:
3.0

When I got there I was told my reservation was only for four hours when I clearly set it up for 8 hours the person at the desk was rude and told me I could take the van or leave it for someone else could use it and when I returned it and only had 10 miles used on the van he immediately said you're all set we have your credit card on file and when I asked him what he was charging me he said $80 when in fact I was only supposed to be charged for tea I told him to go check the mileage he came back aggravated and then charge me the 40 because I actually made him do his job this is the worst experience I've had a U-Haul and I've been a customer for over 20 years

Mike W. 
Rating:
5.0

this guy actually felt sorry for us but couldn't do anything.

CAROLEM F. 
Rating:
3.0

Completed self-return.

Emily D. 
Rating:
5.0

Rented a 6x12 utility trailer, wasn't what I expected, 4ft opening in the back not 6ft wasn't able to use the trailer, very dissatisfied, false advertising, called uhaul they said I had it more than a half hour I am getting charged full price, told them I live a half hour away, they didn't care, spent $40 for something I couldn't use, what a joke

Keith H. 
Rating:
4.0

Provide some guidance on the features of the truck, e.g., the tow/haul button - where it is and when to use it; how to properly adjust the mirrors; how to set cruise control (yeah, I know. There isn't any)

James K. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

First the phone call I received to confirm the uhaul I was renting was rude and unhelpful. She informed me of what was available (which wasn't what I wanted) and made it seem like “take it or leave it” so I settled for a much smaller truck. Not good customer service at all. Second, when I picked it up the guy working the counter was less than pleased to help me. It seemed like I was a bother to him. He would rather be back playing on his phone. He did come out and start the truck and scraped the ice from the windows, but never said he was done and that I could take the vehicle.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Deana L. 
Rating:
4.0

Asked for an emailed copy of my bill and never received it, I will need to contact them today for it.

Alfred F. 
Rating:
5.0

Customer did not leave a comment.

Marcia C. 
Rating:
4.0

This is not a reflection on the pick up location but of U-Haul in general. Maybe I missed it but it would be nice to know that a 2" ball is needed for towing a Uhaul trailer. I ended up having to purchase a new receiver and ball because the one I brought with me was too big. Also, thankfully the rental agent gave me a plug converter to use because I have a 7 wire plug on my truck and the trailer wiring is 4 plug. This info would be nice to know ahead of time.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
1.0

Spent three hours with customer service getting a trailer reservation modified. Then I was asked to go an hour out of my area to get a trailer in Auburn and return it in Syracuse because UHaul had a customer the following day in Syracuse. Doing Uhaul a favor to get the trailer and I was charged $75 instead of $29.95. The Auburn employee could care less and reduced it to $48 but was otherwise unhelpful.

Bryan B. 
Rating:
2.0

Charged me for a full day even though they said it had to be returned 7 hours before it was due back. Wouldn't explain why and where completely rude.

Camille N. 
Rating:
5.0

I understand the trucks and Vans are for work , however the lack of a USB port, a low end radio with no blue tooth, and lack of cruise control make the vehicles uncomfortable to drive. I only drove about 5 hours or so and felt very fatigued afterwards. I would say on long trips the vehicle would have been unbearable. I appreciate the $19.95 per day cost plus mileage, but I would be more than willing to spend more to have a little comfort. Also the van was very noisy, with little of no sound insulation. I hope you consider my suggestions. Thank You, Donald Matson

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Brad N. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
1.0

Poor customer service No staff on site when I had my reservation had to wait 35 mins for them to show up and open Never again

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Kristin R. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Again my U-Haul experience exceeded my expectations. It was efficient and easy, cost effective and productive to move my home via U-Haul truck.

Sarah B. 
Rating:
4.0

Customer did not leave a comment.

Ethan K. 
Rating:
5.0

Nothing. Everything was great!

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Raman I. 
Rating:
5.0

Keeping it simple. Easy pick up and check out.

Benjamin K. 
Rating:
3.0

Brakes on trailer were dragging, significantly impacting my gas mileage. I returned the trailer about an hour late and was charged a whole extra day.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

dennis S. 
Rating:
5.0

Great experience! Friendly and helpful people.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYDEAN H. 
Rating:
5.0

I was disappointed the previous customer returned the trailer over an hour late.

Matt M. 
Rating:
5.0

The Mgr. was very personable and knowledgeable.

Harry D. 
Rating:
3.0

I did not appreciate being charged a fee for returning my truck after hours! You charged me $20 when I returned a $19.99 truck the same day I rented it instead of waiting until the next day at 4:30. When I told the man at the counter that we may return it early he said nothing about a fee. Had I known I would be charged for doing a favor I never would have done it. The fee was more than the truck rental!!!

Penny G. 
Rating:
5.0

everything was just fine

John Q. 
Rating:
5.0

This is the first time I have used Uhaul, I was actually surprised at how easy it was and how professional the staff was.

M M. 
Rating:
1.0

I felt like I was being discriminated one of the employees David does not know how to greet and welcome guest and he does not know the boundies of confidential. He was yelling and broadcasting my info all over auburn it seems like and he even stated I quote "I don't care I'll at least still get paid" very very unpleasant and unimprofessionally dealt with.

Angel W. 
Rating:
5.0

I've rented numerous times since Summer… manager is always professional and help is accommodating.

karen H. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

The corporate website and phone call were not clear about the end time for the reservation which led to some complications for us and the location.

Daniel F. 
Rating:
4.0

Convenient location. Was in and out in less than 5 minutes. Had everything imaginable for moving in this store, of corse you had to buy/rent it.

Lisa E. 
Rating:
5.0

Customer did not leave a comment.

leyda C. 
Rating:
5.0

Keep up the good work! David and Stephen are doing a super job! Great service!!

Steve F. 
Rating:
5.0

Have someone clean the back of the truck!! And also I would like to know if any thing was left back of the truckPLEASE LET !

April G. 
Rating:
5.0

Everything was top notch. Thank you for the great service!

Steve F. 
Rating:
4.0

Excellent service was taken care right away very helpful!

Peter L. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Easy, quick, no hassle, reasonably priced. I'd recommend.

Lisa K. 
Rating:
4.0

Customer did not leave a comment.

Lori S. 
Rating:
5.0

Just keep doing exactly what you're doing! I had such a wonderful experience there and it made my day!! Thank you

David G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

I pulled in and staff was at the truck before I got out. I was on my way in seconds.

JANINECHRISTINE P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top