Customer Reviews for U-Haul of Auburn

1,641 reviews

256 Genesee St   Auburn, NY 13021
(Between Delevan St and Woods St)

(315) 253-8466

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(315) 253-8466

256 Genesee St
Auburn, NY 13021
(Between Delevan St and Woods St)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very efficient.

Greg R. 
Rating:
4.0

Customer did not leave a comment.

Connie B. 
Rating:
3.0

We were given a 15' truck instead of the 10' truck we had reserved because of equipment shortages and it was a MUCH rougher ride and definitely slowed down our travel. Made us run quite behind.

James F. 
Rating:
5.0

Customer did not leave a comment.

bernie O. 
Rating:
5.0

Nothing, Auburn location has easy drop off, and plenty of room

DE K. 
Rating:
5.0

Customer did not leave a comment.

Sarah E. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

The employee was confident, polite, and knew his "stuff." I was very impressed. The Van was very economical and used very little gas. Excellent.

JANET P. 
Rating:
3.0

Give them the equipment they asked for when they arrive on pickup date, don't let a customer reserve something and when they get there you give them something else, that's bad service.

Michelle C. 
Rating:
5.0

They asked me if anything was wrong with the trailer and I told him about the blinker. So we walked outside and checked it out and come to the conclusion that the wire was wore and as he looked how I had it hooked up he said it was nothing I did. Honestly I would give him a raise. Total professional.

Michael F. 
Rating:
3.0

I asked for a 4 wheel toe dolly but when I went to pick it up I got the 2 wheel, on the drive back it turn into the side of the vehicle it was carrying and scrap the side. I was not satisfied with the service because I did not get what I asked for and they came up with some stupid reason why I couldn't use a 4 wheel dolly, I didn't want my vehicle on the ground.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Samantha J. 
Rating:
5.0

Customer did not leave a comment.

Erin W. 
Rating:
5.0

Very good service the truck respond very well and it was very clean and spotless George Kushaney

George K. 
Rating:
5.0

I was quoted a price and when I confirmed the quote it went up significantly. I called to have this corrected and after 2 forwarded calls to CS I finally soke with someone who was somewhat rude. I was told it would be looked into immediately and that I would receive a call back, which never happened. Disappointed and stuck with paying the higher price.

Shelly K. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
4.0

Customer did not leave a comment.

Tyson T. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer service at site was great. No issues

tim M. 
Rating:
5.0

Customer did not leave a comment.

Lynn K. 
Rating:
3.0

Was upset a drop off they said they would email receipt I never received any kind of receipt also on the inside of the truck at States save $25 if swept out and that was never refunded to my card

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Charlene A. 
Rating:
5.0

It's great as is, employees are top notch, very professional

Douglas K. 
Rating:
5.0

10/10 customer service, very easy process.

ein T. 
Rating:
3.0

Everything was excellent. However, I forgot my wallet in the truck and didn't realize it until later in the evening.. When the staff went to, "check over" everything he said everything at 11:45am was all set. The truck I used was reserved at 12:00pm, so I have no clue if I will get it back. Despite it being my fault initially, it could have been easily recovered with a basic sweep of the cab..

Mathew W. 
Rating:
5.0

not a big deal trailer was full of leaves that had fallen from trees, I had to empty out before using.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Amber H. 
Rating:
3.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Very friendly service, answered questions, everything went very smoothly and was credited with over estimating miles. The van we used for the small quick move was clean, handled well and made the whole process go smoothly. Will definitely used again if needed.

Claudia N. 
Rating:
4.0

Customer did not leave a comment.

JASON H. 
Rating:
4.0

Good vehicle & excellent service!

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

Toby R. 
Rating:
5.0

Customer did not leave a comment.

Marcial A. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
3.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

amy D. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
3.0

Only one guy working, busy as hell,waited in line twice for 20 minutes.Get more staff

Sean K. 
Rating:
5.0

Customer did not leave a comment.

Bonita B. 
Rating:
4.0

Customer did not leave a comment.

Lynn K. 
Rating:
5.0

Very friendly and explained everything perfectly.

Thomas H. 
Rating:
5.0

Steven was helpful and kind.

Marcie T. 
Rating:
5.0

Steve (the manager) was absolutely excellent. Totally impressed me how professional and helpful he was, and he is. He went above and beyond. I totally appreciate it all. Thank you!

marion D. 
Rating:
5.0

Absolutely fantastic service, very friendly and accommodating… vehicle was clean and maintained no issues at all and will absolutely be back next time I need to

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Barry P. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY P. 
Rating:
5.0

Same, customer service was excellent, very quick and smooth dropoff.

David K. 
Rating:
5.0

Absolutely happy with the service there...highly recommend

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Irving W. 
Rating:
4.0

Customer did not leave a comment.

Tracy N. 
Rating:
5.0

They made my rental so simple and easy for me. They even were able to switch me from an enclosed trailer to an open one. Very friendly and made me feel no stress about moving things. Thank You U-Haul for everything.

David G. 
Rating:
5.0

Personnel there were always friendly and helpful. Everything went very smoothly, and they were quick to respond to inquiries.

Lorne C. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Appointment was scheduled at 8:00 AM Installation didn't start until 8:30 AM Otherwise all was good.

lawrence H. 
Rating:
5.0

Customer did not leave a comment.

marvin S. 
Rating:
5.0

Truly a smooth and easy rental process. I reserved online and picked up at the location. Super easy! I will be renting again.

Colleen M. 
Rating:
5.0

Not really certain I needed all the insurance that I had taken but it's not really a big deal - better safe than sorry I suppose. I was more concerned with roadside assistance for example tire service

David R. 
Rating:
5.0

Customer did not leave a comment.

Orry P. 
Rating:
4.0

Truck alittle tired but it did what we needed to do. Customer service was good, no issues, easy in and out .

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
5.0

Customer did not leave a comment.

Carroll B. 
Rating:
5.0

Customer did not leave a comment.

Becky R. 
Rating:
5.0

Customer did not leave a comment.

leland S. 
Rating:
5.0

Excellent customer service!

Tom W. 
Rating:
4.0

I was happy with the service

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Alison M. 
Rating:
5.0

Online reservation was very easy to complete, staff at location very friendly and helpful.

Richard F. 
Rating:
5.0

The front brakes on the truck were so bad it almost shook the steering wheel out of your hands. Needs front rotors and pads immediately.

don P. 
Rating:
4.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

it would be nice to see a few pickup trucks at the auburn, ny location. Other then that, manager was very helpful, courteous and I had a good experience.

Tariq M. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

annastasia A. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

I was a little upset considering the radio didn't work and I had to travel a pretty far distance. They might have money I spent for the vehicle in the mileage the least you could've done it had the radio working

Aimee N. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
5.0

Customer did not leave a comment.

Jim E. 
Rating:
4.0

First truck wasn't road worthy and a second truck was supplied. That one worked very well.

randy C. 
Rating:
3.0

The truck I got was almost dangerous. Empty or full it bounced all over with every little bump in the road. 88,000 miles and I never was in a vehicle that was so dangerous to drive. Worst ride in any vehicle in my life!! If I was going a long distance I would have pulled into the first U-Haul I saw and gotten another truck. Also I was told the truck was full, but it was on â…ž of a tank. 21 miles I drove it and it was almost 8 gal of gas to bring it back. Very disappointed with the junk wagon you rented me. Where is the maintenance supposed to be taking care of the truck? I'll think long and hard of ever renting from U-Haul again!!!!!

Brian S. 
Rating:
3.0

I rented the truck and an appliance cart online. The person that called me two nights before I picked it up said that everything was good to go. When I showed up the person that waited on me told me that they haven't had carts in weeks. I had to carry my refrigerator in my house with help from my brother n law. It was very bulky and somehow we damaged something inside of it, so I had to contact a repair facility to fix it. I can't say for sure that it happened because we didn't have the cart, but it was working before we moved it. The people I dealt with were very nice, but I should have been notified in advance that you didn't have a cart, so that I could make other arrangements.

David D. 
Rating:
4.0

Make sure they reserve the correct size vehicle or trailer.

Jennifer C. 
Rating:
5.0

Great work gentlemen

Darrell A. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

It was fine. The experience was great.

Jonathan E. 
Rating:
5.0

Customer did not leave a comment.

Bristol W. 
Rating:
3.0

Customer did not leave a comment.

anthony G. 
Rating:
5.0

It would be helpful to Cash paying customers to know that there is an additional 50 dollar security deposit required at the time of rental. Other then that a good experience overall

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Very nice employee

TABETHA W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Nothing your services are excellent

Sandra C. 
Rating:
5.0

Don was wonderful to work with and went above and beyond to make our experience great!

james k.  |  Overall Experience 
No reviews have been submitted for this location.

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