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MARY KCustomer Reviews for U-Haul of Auburn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I bought a regular trailer hitch and the 5' X 8' trailer was tilting toward the back and was not level. When I questioned this i was told that as long as i loaded it 60% to the front, not to worry. A friend of mine who does a lot of hauling disagreed with the u-haul person's assessment when he saw the trailer in my driveway so we went out and bought a hitch that lowered the front of the trailer by 4" making it more level. I was driving from NYS to Florida with this trailer. the load still shifted some even tough it was strapped down tightly. Had I not lowered the front end of the trailer, this could have been a big problem. The people at the u-Haul location should not be so cavalier about their advice of what hitch to buy and if the trailer sits level.
THEODORE SMaggots in box - LOTS of them and alive, NOT dead. Plus outside of box had a dent (which we were smart enough to get picture of before we left lot)
Brenda JEveryone was great
MICHAEL WWill took care of me when I picked the trailer up and dropped it off. He was busy waiting on a "challenging" customer when I dropped the trailer off. He was very polite and professional. I'll be back.
RICHARD SWe were very pleased with the service!
mark rN/A
EDWARD LThe guys were extremely friendly, polite and accommodating. The hitch was installed within the time they estimated and works great! I would definitely recommend this U-Haul location.
Felicia MNo problems with the drop off.
Frank PAlthough staff were polite well trained and highly motivated- the service computer link to central was faulty and highly unreliable, rendering attempts to enter data or even log in frustrating and time-consuming. Unless you have been hacked you have no excuse for the decrepit quality of your system.
STEPHEN JSteven made the process of checking out the trailer go quickly and smoothly. He assisted with getting it hooked up even though there was a steady rain falling. There were no problems with the trailer on the road. The Auburn, NY dealership is very well equipped with a variety of trucks and trailers.
WILLIAM BGM was great. Had me back up and he connected the trailer and made sure I was good to go!!
JEFFREY BEverything was perfect
JEFFREY JEverything was perfect!
Donald CGreat Service Highly recommend
Gregg LNo suggestion to improve because the experience was fantastic! Thank you.
VALERIE Jnot a thing!
GLENN SGreat team!
EDWARD QJust picked up the Jeep with the new hitch and the exhaust is loud on it. Before the hitch installation it was quiet. Do I have to bring it back?
Brian FThis one was actually a uhaul place, good. The guy was very quick and made for a quick and easy return. Will be back for next uhaul.
Bryan SI might suggest having a chair available for people who have to wait. This place was so popular that there was a line! The employees were great and super helpful and knowledgeable and nice… but when I went back to return my trailer, there was only one guy working. So, after a full day of hauling stuff, I was pretty tired, I could have used a chair. Which would be far cheaper than hiring another person. But otherwise the staff was above par and I will rent from here again.
LORELEA DThe two rental trailers I recently rented over the weekend: All essential safety and operating aspects (hitch, wiring, drivability, etc.) were excellent. Did have a slight issue with the rear door latch out of adjustment and difficult to close. Both units were dirty on the outside (it's winter, I get it) but clean inside. Excellent customer service: Agents were quick, knowledgeable and courteous. My thanks to you guys. Online reservations are quick but a bit too heavy with the ads for additional services, so much so I (as a tech guy) had to fix my reservation because I clicked on the wrong things. They should not to be forced choices Overall a good experience.
WILSON JGood customer service
GEORGE JEasy process. Manager was great. Loved it.
TAMARA HThe truck was dirty inside, like it was just dropped off from a previous rental. I don't think they do routine maintenance like rental cars. Because when I stepped on the brakes, the steering wheel would shake. Otherwise, the staff was very friendly and helpful,
JOANNE LKeep up the good work.
DERRICK DNo complaints here
RAELENE PVery helpful and courteous.
BETTY RThe unit I chose to pick up was available but not ready. I was allowed to make a night time pick up but when I got to the store it was not ready I had to wait until the following morning
JAMES BEverthing was great nothing bad to say.
CYNTHIA MTruck i had, has an exhaust leak, back up light didn't have a lense on it, back door was hard to open and close,The hand cart and bag of shipping blanket s were in the way of me trying to get stuff in truck, other then that truck did what I had to do, Still will rent from U haul again price is descent for the equipment you can rent
THOMAS JSteve is friendly, helpful and a brand leader. Great staff. 100% awesome experience. Thank you.
JOHN DEasy and friendly service Vehicle was well maintained and clean reasonable rates
JILL SVery accommodating. Allowed me to move up my pick up time from 10 am to 7 am.
JOHN PFriendly staff, easy explanation of step-by-step process to rent the trailer
JEFFREY MTruck was a little dirty inside. Rear passenger trailer lights didn't work. Brakes in truck were ok at best. This is the only place I use and the guys were great to work with.
ROBERT JSomeone else reserved the uhaul and i got notifications. I called uhaul and spoke with someone. He said it was a mistake from uhaul’s side and the problem is resolved. Only to get more information on the reservation and finally this survey. Clearly this is not expected
JUAN PNo step on doors to get into vehicle. Had to pull myself in and as a Senior the steps would have helped
STEPHEN KThey installed my trailer hitch quickly and professionally.
Eda Beverything was ecellent
RACHEL VAlways helpful and able to have rentals available
SHAWN SOur truck got stuck in just 2 cm of snow, and it took us an hour to get it out. The tire tread is inadequate, especially in snowy conditions. Unfortunately, I wouldn't recommend using U-Haul during the winter months.
LEAH NHelpful and got me out quickly
DUSTIN HFriendly and professional staff. Great service from start to finish.
JOSEPH MGreat staff and excellent service
DAVID ESteve at the Auburn, New York location is wonderful and I will continue to recommend U-Haul to people if they make this right I’ve been a U-Haul customer for over 30 years. 5 foot 220 pounds driving a 20 foot death trap trailing my SUV. It’s a wonder we made it back My hands and fingers are still swollen NINE DAYS LATER IN MY BACK ARMS AND SHOULDERS ARE after getting behind the wheel of that vehicle
LISA ARequired size of vehicle was stated as unavailable. Vehicles were present before departure and upon return. Very inconvenient.
SCOTT BEverything was great, the two customer service guys were great!
JEFFREY MDon was wonderful to work with and went above and beyond to make our experience great!
james k | Overall Experience