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Karl HCustomer Reviews for U-Haul Of Ballard
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The topping on the cake was an employee came out to a tented structure and got our keys etc. We went on our merry way. Nice ..
CHRISTINE VI mean you guys are in warfare with street people torching your trucks. So good effing luck with that Dude at the desk needs a raise
KIRSTEN BStaff was very professional . Knowledgeable, friendly and efficient. Great experience
MICHAEL TThe people are what make this location. The equipment is of course heavily used but all of the staff are friendly, helpful, and efficient. Thanks to everyone I dealt with.
DAVID BDrop off was amazingly easy! No paperwork, no hassle, just a quick check in with the check-in personnel "you're good to go".
David SLet calls to a local number go to the local U-Haul store. I called with a question specific to the Ballard location, but ended up talking with someone from another state who had no clue about the local situation!
Kathleen MFront desk made it sound like I would only be charged $6 a gallon for gas, did not mention the $30 refuel surcharge. Would have put gas in had I known.
SEVEN KWhen I first booked a van I was trying to get one in the U district. As soon as I made the reservation, someone called me to let me know that there were actually none available there but they got me a van at the Leary location. That simple phone call saved me so much stress and got me set up for a successful move. The staff at the Leary location were very nice and helpful. They explained all the charges and the best way to not end up with extra charges at the end of my rental. Upon return they were fast and efficient, and even let me return a mattress cover that I purchased but did not use. I'm not planning to move again any time soon, but I know where I will send anyone who asks!
Jessica SOur reservation was double booked so we had to pick up at a different location even further away, which added to our mileage charge. Originally was supposed to be $41 ended up costing $75 for less than 2 hours. Absolutely outrageous.
KATHERYN BThe uhaul database system needs to be updated and made accurate. The system couldn't find obvious drop off spots in a major city.
PATRICK RThat was super easy! Paperwork was fast and clear.
DAVID LAlways a great customer experience.... all the way through!
CHERI ELocation and staff was great. My experience with U HAUL was terrible. Couldn't book at the requested location,the reserved truck became unavailable, and the app failed to work for an after hours return. Made an already exhausting activity unnecessarily stressful and frustrating.
D MHaydn made sure that I was confident in driving our u haul in all of its workings. Haydn was there for pick up and return and walked us though in detail what was happening. The other person who's name escapes me was very throughout in their explanations of how procedures worked and I left confident knowing what I was getting in and out of. Thank you all for a positive experience during a very stressful time in our lives. We appreciate all you do to keep this U-Haul up, running and functional. Hopefully in two weeks we will be back to load up and haul our things again.
ARBOR AExcellent counter staff experience. Fast, efficient and freindly.
JAMES Plove our Ballard UHaul! friendly and accommodating customer service!
Gudrun O10/10 I will use this site again. Multiple staffers were very friendly.
JULIE PStaff are friendly and quick
ANDREW WStaff goes above and beyond to have equipment ready and is extremely helpful throughout the rental process.
Craig SCould not use iOS app to book online. Got stuck at offer for moving help. Clicking next did nothing. Then I got a text asking me to call to complete booking. Not helpful.
JOHN CGas tank for van was totally on empty - I got a fuel credit if I filled up to a quarter tank. I spent $15 to put in over three gallons and the gauge didn’t budge after fill. For only driving 8 miles on the rental putting in $15 of gas and having the hassle of filling up right away is not acceptable. An empty tank should be filled to at least a quarter before vehicles are available for rental (so the exceptions perhaps for really busy periods). Secondly, the fueling credit should be relative to gas stations nearby and adjusted for the size of the vehicle and mileage. If that is already the case, then your numbers are totally off and a terrible way to gain more profit on customers. The team was really friendly and efficient at the location but this is a location policy / system that needs to change. Overall, I feel ripped off.
Andrew FThe staff excelled in their service.
LAWRENCE FGreat service -- excellent vehicle! :-)
NELSON MThe trucks they have may not be the best maintained but, they work and the price point is worth it for regional work.
MICHAEL SReally happy with the entire process. Staff was thorough, quick, and attentive.
MICHAEL GGreat team at this location!
Anne DI rent often and from multiple locations and the Leary Way store always exceeds expectations. Thanks!
Johnson HGreat service and staff
ROBERT PThe staff was pleasant and very helpful.
JUSTIN ELove there is a human to talk to. These automatic check-out locations are a trap. Thanks for the clear communication and service.
ALESSANDRO VFriendly staff and easy process
RANDI EService was fast and friendly.
TESSA RVehicle itself was fine and clean inside. Gas was very low (1/4 tank) to start which was a bit annoying but okay. Main issue was that there was a snafu with a customer leaving a vehicle on the lot which is not allowed and the employees were freaking out. Specifically one in particular was talking very aggressively with their co-workers, making other nervous, very aggressively brought the truck around. Understandably the situation is extra work for the employees and needs to be dealt with, but it seemed like an excessive reaction, and at least made several customers anxious. I've usually had decent experiences here, so it doesn't change my choice going forward, but something to improve.
MATIAS GThe entire staff treated me EXCELLENT!!! A very positive experience. Will refer friends and be back myself next time I'm in need of moving truck and supplies. Please give everyone a 25% pay raise.
Gregory SGreat crew! they double checked tire pressure for me pre trip, helpful and friendly I think you ought to give them raises.
MICHAEL OA $30.00 fee for gas is too high! I drove about 10 miles, forgot to get gas.Didn’t mind paying for the gas at a high rate but the fee is not right!
PATRICK TGreat guys and very personable. Fast and convenient. I would highly recommend them.
MATTHEW AExcellent
BRUCE BThey told me they would pay me for the remaining gas in the tank and I trusted them and filled the tank. While I spent 100 bucks to fill the tank and only used one quarter of it, they made just a 30-dollar adjustment. It was disappointing.
SEYEDHAMIDREZA TCustomer service was quick and friendly. Store was very organized and clean.
JULIE MThe van (Transit 250, I think) was the best I have rented from U-Haul. Staff was nice. The computer system at checkout was oddly slow. Only gripe.
MARTIN CConvenient parking
PATRICK COutstanding service - knowledgeable staff and courteous - simple and professional process
SALVATORE DThere was no way to return the truck key, as the mechanism on the return box was jammed. Another person arriving after hours was also stuck, without a way to return the key. The person on the emergency line had zero capacity to understand, and refused to even note what happened, they have no one to be locally there after hours. I was forced to wait until the next day. Meanwhile my phone blew up with a dozen messages, with the manager or owner telling me that I would pay for this etc etc. When I did arrive they ignored that the box was jammed, and refused to acknowledge it, dismissing my concern of breaking the box if I applied too much force. Totally unprofessional in every way. I wound up getting charged way over what I expected, probably their way of "getting me back" for the truck not being rentable in the between time. These people are complete jackasses.
SCOTT FThis was the smoothest rental and moving experience I've had in a long time. The day rate and self drop-off after hours is such a huge perk, everything went smoothly and easily. I also apprecied the amount of staff present in the morning upon pickup, I did not have to wait in line and got all the help I needed to quickly pick up my truck. The truck was in great condition and was exactly what I needed to safely move my possessions. Thank you very much team Uhaul, keep up the great product and service!!
TOMAS SIt was perfect
EDIN FWhen I get the truck, the petrol is empty. When I asked the counter I was told every truck is empty on petrol. I am wondering how can the user use the truck efficiently without petrol. The service is efficient though.
YUNLONG LI had excellent customer service ar both checkout and checking. Both employees did an exemplary job! They deserve a large raise.
SCOTT PThis location has done an outstanding job within an urban environment that has a number of situational challenges. The business has consistently gotten better. The difficulties have been dealt with. I am very satisfied with the service and equipment. I have been going to this location since 2012.
DONALD Ball excellent as usual
DANIEL MIt is too difficult to get a trailer in and out of this location. The streets in nearby area are too narrow and there's no parking. That there is no parking in the lot and there are many transients in the parking lot next to it, I felt unsafe and locked my family in the vehicle.While I went in to check in. There are also far too many toll roads to access this location from the East.
JOSHUA HThe agent that checked me out was rude and unprofessional. I was having issues with my phone to scan my ID for check out and this individual behaved as if I was wasting his time. He told me to have my phone sorted out before I rented next time in quite a condescending manner. Not all phones can be used for check out and to have such a critical process as a single point failure is a large oversight. I will avoid this location due to this poor experience and be passing along this experience to everyone who asks me about ballard uhaul. The other gentleman with longer hair who was working was kind and professional. The one with short hair was a really shitty individual to interact with.
DIEGO AMy experience was top shelf and I don’t know that you left room for improvement it was outstanding thanks U- haul all of you were above and beyond ! You just don’t find that now a days !!
DIONNE OThe employee who helped me check-in was very friendly and helpful.
KARSTEN EGreat customer service there, as always. Thanks!
MARK SFast and convenient service The only downfall is the homeless population that ha taken over the area.
ANGELA REven though I was holding up the line, having difficulty with my photos, my desk worker helped me get it done right.
ASHLEY DU box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.
Blake S | Overall ExperienceI moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !
Susan T | Overall ExperienceConnor Hernandez was a great help
John B | Overall ExperienceContents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!
SARAH E | Overall ExperienceI was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)
dean t | Overall ExperienceConnor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!
Cynthia S | Overall ExperienceVery helpful
Chantal p | Overall ExperienceThe staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.
Elena O | Overall ExperienceGood to work with
Bradlyn W | Overall ExperienceThe movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!
shreyas s | Overall Experience