Customer Reviews for U-Haul of Ballard

5605 reviews

1119 NW Leary Way   Seattle, WA 98107
(E Of Ballard Brdg)

(206) 784-2100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(206) 784-2100

1119 NW Leary Way
Seattle, WA 98107
(E Of Ballard Brdg)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

aisha S. 
Rating:
5.0

Excellent customer service.

BENJAMIN M. 
Rating:
5.0

Customer did not leave a comment.

LAVONTE EMUIR E. 
Rating:
5.0

U-haul of Ballard is exceptional! The person who assisted me was so friendly, helpful, and kind. No one likes to move, but the folks at U-haul of Ballard made the day that much easier and better with their attitude and being so on the ball. Thank you!

Annie W. 
Rating:
2.0

The gas meter was lower than marked on the contract and I was charged $15 extra for gas refill even though I only drove 5 miles. I should have taken a picture and commented but the person renting me the truck was very casual about it so I didn't think i would be charged. My mistake.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Alison T. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Can't think of anything. Very good customer service here!

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

KAI W. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Love you guys! Always helpful and friendly.

Robb M. 
Rating:
5.0

Pulled in. Contactless drop off. Couldn't have been easier of faster

Pepper B. 
Rating:
5.0

Customer did not leave a comment.

DAN L. 
Rating:
5.0

Customer did not leave a comment.

BAYLEN L. 
Rating:
5.0

Easy and friendly drop off

JAMES E. 
Rating:
5.0

The service at this location has turned around 100%. Everyone is helpful and kind

Kimberly O. 
Rating:
5.0

All the staff were friendly and helpful, especially Kareem who went out of his way to check that I was okay with the process.

Sonia V. 
Rating:
5.0

Great staff

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Fei Z. 
Rating:
4.0

Customer did not leave a comment.

Martin H. 
Rating:
4.0

Customer did not leave a comment.

Kelsey A. 
Rating:
5.0

Customer did not leave a comment.

Annie P. 
Rating:
5.0

Customer service was great. No need to change

DYSHAUN W. 
Rating:
1.0

Got caught in traffic on way to return truck and running a little later than their closing time of 5pm. Called 800 number to see where I could drop off after hours. Was told to return to original location. Was not told I'd be charged extra at 800 number or at location. Upon review of return receipt, I was charged double rates (2 days) for truck rental, dolly rental, truck insurance as well as $20 after hours fee. Again, I was not told any of this prior. That is absolutely insane to me to be charged double rates as well as after hours fee for 5.5 hours of a rental. If I was going to be charged double rates, I would have just kept and used the truck for another day. When I went in to speak to an associate about it, I was told all he could do was pass the message along to the manager. I felt like communication and customer service was severely lacking.

COURTNEY B. 
Rating:
3.0

Rented two dollys and 4 plastic totes. The totes were a bit grimey on the inside w previous renters room labels still on the totes. Would have preferred cleaner totes with previous labels peeled off.

ian S. 
Rating:
3.0

Customer did not leave a comment.

VICTORIAWHALEY W. 
Rating:
3.0

Wait times are always long at this location

Kristine L. 
Rating:
1.0

Worst renal experience I've ever had. I have been on hold for hours to even talk to someone about how bad my experience was.

MATTHEW K. 
Rating:
1.0

I rented the truck at the Leary Way station in Ballard. I traveled 14 miles total with it, put in 3&1/4 gallons of gas before returning And they charged me for 8gallons of gas on my emailed receipt. 11 and a quarter gallons of gas to travel 14 miles. How is that possible? Make sure you stay through the whole process of the return as they can not be trusted.

JAMES W. 
Rating:
4.0

Customer did not leave a comment.

Bruce A. 
Rating:
4.0

Though the people working there were helpful, it was a confusing location. There are no signs that you must park on the street until you pull in and I was rudely told no and told to park on the street. It took forever to get the van I'd rented even though I'd already checked in. The van itself was clean and worked great, but the staff could use a little extra help with customers at this location.

Emma A. 
Rating:
5.0

The personnel were helpful, patient and very pleasant. They were efficient and positive even though they were busy and it was raining. I usually have a good experience at UHaul but this was my favorite location because of the staff!

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

naya S. 
Rating:
1.0

Very very bad customer experience. Throughout the process of pickup+dropoff, I wasn't told anything about location not accepting dropoff after hrs. When I went to drop off, I saw poster. In the morning on Saturday at 6:52 am, they called me 3 times, woke me up from sleep, talked with me very rudely and asked me reach u haul by 7 am otherwise they will charge me extra. They didn't even listen to me and talked very badly with me. I complained when I reached there. Manager was also like we can't do anything about this. Not even sorry. Felt very sad.

Tejash T. 
Rating:
4.0

Customer did not leave a comment.

MEGAN L. 
Rating:
1.0

The mileage on the truck was NOT the same as in our online account. The truck had 100 miles more on it. We told the Uhaul person working outside and he told us to take a picture and upload to our account, which we did with his help. BUT, my receipt does not reflect that and I was charged for 100 more miles than we used

Elizabeth L. 
Rating:
5.0

Kareem Williams was incredibly helpful and professional, and went out of his way to make sure I had a working rental and a time frame that worked for me! I would give Kareem 5 stars for customer satisfaction and customer service!

ELEANOR B. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

The staff at the U-haul Ballard location in Seattle are absolutely amazing...I am at a loss for words as to how fantastic they are. Chris the manager went above and beyond to help..

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Maria A T. 
Rating:
5.0

Staff member was really pleasant and helpful. Good energy and a nice guy. I noticed other customers had a similar response to him.

Sarah S. 
Rating:
5.0

The person who helped me at checkout was wonderful.

Alena D. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Uhaul itself completely failed to allow anyone a fast checkin but the staff were so quick and ready to help Thank you to these people so much Dan

Daniel L. 
Rating:
5.0

no complaints-rental of cargo van and return all went smoothly-thank you

CHRISTINE L. 
Rating:
1.0

The guy his name Joseph was super rude and not helpful at all .we were helped by the other clerk .i forgot his name

Louai N. 
Rating:
5.0

I had a great experience renting a 15 foot van to help my son on a 3 mile move. Extremely convenient location, easy transaction with helpful and friendly staff. Definitely saved us a ton of trips with the car.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON G. 
Rating:
5.0

Customer did not leave a comment.

SAID A. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Nothing

CHANCE M. 
Rating:
5.0

Customer did not leave a comment.

HUW M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
2.0

We had the truck for 24 hrs, with return time of 830 sunday. No one at this location told us that it didn't open until 9am Sunday, so we sat for an hour waiting to turn in (arrived early so we wouldn't get dinged for another day). Also unable to just turn keys into key box at this location. And the cust scv person had a loud phone call w customer on speaker phone while we were waiting to check in.

Jill D. 
Rating:
5.0

Customer did not leave a comment.

UIHAN K. 
Rating:
4.0

Customer did not leave a comment.

Darrin M. 
Rating:
5.0

Customer did not leave a comment.

Hanna A. 
Rating:
5.0

The Ford cargo van is everyone's van they never knew they needed. Seriously, this thing hauls in every sense. Fits tons of stuff, comfortable, and honestly pretty rad to drive. Way less stressful than renting and towing a trailer with basically the same amount of loading space. If I had three thumbs, the Ford cargo van would get all three way up.

Kristen H. 
Rating:
5.0

Street parking available which is important if you want to leave your car in get a U-Haul. Very fast and efficient. Better than the other two locations (by far) near me.

Joni W. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Great staff on duty today. Everyone was nice and moved me through the proceas quickly, late on a Sunday. A+ team

Joseph J. 
Rating:
3.0

Customer did not leave a comment.

LUCKY Z. 
Rating:
1.0

Cashier doesn't like to wear his mask. Extremely slow service. I have gone to the Interbay location a couple times before and had much better service there.

Brandon H. 
Rating:
5.0

Trailer was ready when stated. The attendant was helpful and courteous. The price was good.

STEPHEN WALTER H. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
3.0

The guy who rented me my truck to me was incompetent. It took him 30 minutes to ring me up: there was a line out the door.

Connor B. 
Rating:
5.0

Customer did not leave a comment.

CATHERINEJANE D. 
Rating:
3.0

Absolutely no way to contact anyone at any point

MERCADESE K. 
Rating:
5.0

Customer did not leave a comment.

Kareen K. 
Rating:
5.0

The person who severed us was professional, personable, and efficient. I left the rental office feeling better than when I went in because of his service.

Paul I. 
Rating:
1.0

The staff forgot to fasten the hitch which caused the hitch came off and almost caused an accident.

Yijun T. 
Rating:
4.0

First off I never received my final invoice via e-mail. I called and asked if they would send the invoice. The said they would BUT it has never arrived on my mail. And yes I have checked spam and junk and so on! A little weird! Supung@seanet.com

STEVEN JAMES Y. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
3.0

Staff looked unhappy and over-worked.

ABED F. 
Rating:
5.0

Best team that I have worked with the many time that I have rented from UHAUL.

MARIO M. 
Rating:
5.0

Longer than expected wait time in line, but responsive and helpful staff

Kapil G. 
Rating:
4.0

Customer did not leave a comment.

RACHEL G. 
Rating:
1.0

People working very apathetic about their jobs and overwhelmed by dealing with customers

KATIE R. 
Rating:
5.0

Customer did not leave a comment.

Dan O. 
Rating:
5.0

Customer service was superb!

Allison M. 
Rating:
2.0

Customer did not leave a comment.

Caitlin B. 
Rating:
5.0

Customer did not leave a comment.

Dianne F. 
Rating:
5.0

I hate the YES/NO question. THAT'S BS, however, when I answered NO to question # 1, I was referring to the outside surface of the Van being unwashed, and the inside storage area to need cleaning. Overall this site has been very good and efficient. And the staff is very friendly!

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Rigoberto Alex P. 
Rating:
1.0

The steering wheel, gear shift, and turn single were very dirty. I wiped it down with a Clorox Bleach wipe prior to use... to be safe and when I was done it was brown. I'm not sure what Covid-19 protocol you all have in place, but it's clear the vehicles are not wiped down. In additionally, the owner of the local(Joe P) wasn't wearing a mask inside while talking on the phone. There were two other customers who came in and also were not wearing masks. Very disappointed by the covid-19 safety measures in place. Please sanitize the high touch points on each vehicle after use.

Andrew P. 
Rating:
4.0

Customer did not leave a comment.

Jen L. 
Rating:
1.0

Start telling people that a 5 by 9 trailer will not fit a 9 foot pallet... Or even an 8 ft 10 in Pallet

JOHN G. 
Rating:
2.0

The furniture pads are not in so you ripped me off on those. The location didn't have my pickup ready electronically like it was described and it wasn't possible to drop off one night.

CHRISTOPHER A. 
Rating:
5.0

Very professional, and we have a great experience 👍

ISIDOR S. 
Rating:
5.0

The ballard location is great. Always helpfull. Simple deal. Good job.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Pedram S. 
Rating:
5.0

great people, great equipment

Dan M. 
Rating:
5.0

keep up the good work!

VICTOR ZHONG H. 
Rating:
1.0

This location is advertised as an “after hours drop off available”, this is the reason I chose this location. I showed up and found out this was not the case. They then told me if I dropped it off the next day after I got off work it would charge me an extra day. They also forgot to tell me to click the link to mention any issues with the vehicle before I left the lot. The gas gage was not at full and I ended up putting $40 in the tank to fill it back up before I returned it. I told them this and they said they would not do anything because I didn't say so on the link that had expired by the time I was half a mile down the road. I understand that some things are policy but if the employees could do the bare minimum and make sure the customer has the right information, that would be great. I have used Uhaul several times, but that will be my last. Also, it's $1 for every unfolded blanket?? Thank fully the employee DID tell me that because it's not advertised anywhere that I could see. Come on Uhaul.

Lindsey F. 
Rating:
2.0

The customer service I received was poor. Two of the employees were fighting when arrived. The truck I was given had trouble starting, and the engine light was on. When I told the person at the front desk, they said it would probably be fine, and that the truck probably needs an oil change. In retrospect I should have asked for a different truck. I most likely will not use this location anymore.

Amanda P. 
Rating:
4.0

Hire more staff, keep more people on/available

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ALICE D. 
Rating:
5.0

Excellent experience!

Richard R. 
Rating:
5.0

I was so preoccupied with my move I forgot to ask for the boxes I had pre-ordered. If there was a way to remind me that would be appreciated.

NATHAN WOODARD S. 
Rating:
3.0

U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.

Blake S.  |  Overall Experience 
Rating:
5.0

I moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !

Susan T.  |  Overall Experience 
Rating:
5.0

Connor Hernandez was a great help

John B.  |  Overall Experience 
Rating:
2.0

Contents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!

SARAH E L.  |  Overall Experience 
Rating:
5.0

I was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)

dean t.  |  Overall Experience 
Rating:
5.0

Connor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!

Cynthia S.  |  Overall Experience 
Rating:
4.0

Very helpful

Chantal p.  |  Overall Experience 
Rating:
4.0

The staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.

Elena O.  |  Overall Experience 
Rating:
5.0

Good to work with

Bradlyn W.  |  Overall Experience 
Rating:
3.0

The movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!

shreyas s.  |  Overall Experience 
No reviews have been submitted for this location.

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