Customer Reviews for U-Haul of Bethlehem

4015 reviews

1415 Stefko Blvd   Bethlehem, PA 18017
(on Stefko Blvd Between Rockland and Crawford streets)

(610) 868-6007

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(610) 868-6007

1415 Stefko Blvd
Bethlehem, PA 18017
(on Stefko Blvd Between Rockland and Crawford streets)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The General Manager was super helpful, very appreciative.

Andrew R. 
Rating:
5.0

Used them twice back to back weekends and the service was exceptional each time. Thank you. When moving, there is a lot to think about. When the truck rental is smooth and seamless, it lessens the stress overall.

Ryan A. 
Rating:
5.0

Very friendly staff.

TERRENCE M. 
Rating:
5.0

Everything worked great. Thanks!!!

BRUCE H. 
Rating:
4.0

The truck had no dollies which they said it was in there. So I had to go out to rent. But was very courteous and helpful when we needed to extend due to all the rain.

LUGENE C. 
Rating:
5.0

Everything was outstanding across the board from the physical interaction with staff, the vehicle, the price and the online check in check out.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

AHMED M. 
Rating:
5.0

Customer did not leave a comment.

Ian N. 
Rating:
5.0

no problems; quick courteous service

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

All went well

GLENN W. 
Rating:
4.0

Customer did not leave a comment.

WHITNEY P. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

The sales person was outstanding. So nice.

Nancy R. 
Rating:
5.0

Liked the ease of checking in via my phone but the line was long so I still had to wait 15 minutes for the key.

Ellyn S. 
Rating:
1.0

Customer did not leave a comment.

SANTOSH L. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

NOTHING TO IMPROVE....ANGEL IS ALWAYS COURTEOUS AND HELPFUL.

NINO Z. 
Rating:
5.0

Customer did not leave a comment.

bruce D. 
Rating:
5.0

Customer did not leave a comment.

ADA W. 
Rating:
3.0

--transmission on my rental did not sound well but seemed to improve with driving. But I would definitely check it out... --I needed to sweep the cargo area before use

Seth M. 
Rating:
2.0

Online reservation is crap. I ordered a furniture dolly & moving blankets that were not available at this location. Nobody called to tell me. Not cool. The man in the Uhal was great, if it wasn't for him your rating would be ZERO.

Susan Y. 
Rating:
3.0

Has to tell the associate let's go and check the truck out before I left with it. Associate seemed to be bothered by me asking U took pictures of the truck in case of issues. No visible signs of where to park the truck when I returned it but. Angel was sure to tell me about when I returned it. The only reason I would recommend this place is because of plenty of equipment. Other than that service is slow and to be honest not very friendly

Allen L. 
Rating:
3.0

The tailgate on the pickup truck I rented was out of the track and would not open. Unfortunately, I was already out on the road and didn't realize the problem until I went to unload my yard waste at the recycling center. The truck was also dirty when I picked it up. Not a great experience overall.

SCOTT T. 
Rating:
5.0

Called the local location after placing two separate 24 hour consecutive online orders and the woman who answered consolidated those orders immediately and without question. Ran this 5x8, well used cargo trailer behind a Jeep Grand Cherokee 4x4 fully loaded up and down mountains to recover contents from 1 BR college apartment without issue. I didn't even have to back-up the trailer upon return; "Angel" unhooked it on a pull-through lane and sent me on my way.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

Kimbra M. 
Rating:
5.0

Nothing

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

NOEL L. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Customer did not leave a comment.

VINCENZO B. 
Rating:
4.0

Get better or newer trucks.

YVETTE R. 
Rating:
1.0

Customer did not leave a comment.

Cain C. 
Rating:
4.0

Customer did not leave a comment.

Richard T. 
Rating:
3.0

Truck had a low tire on the front..the employee who was there when I returned the truck was a total jerk! He was nasty to me! I'm writing a letter to his boss...

GINA F. 
Rating:
5.0

Smooth experience.

Andy B. 
Rating:
3.0

The 15' truck I received was very dirty on the inside. Definitely no Covid precautions maintained. The windshield wiper on the drivers side was halfway off and I drove thru some bad rain. Extremely unsafe!!!!

HOLLY M. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
3.0

Customer did not leave a comment.

CARLOS M. 
Rating:
3.0

The rear cargo door is difficult to close. When it goes fully open the latch is locked in place and you have to climb into the cargo area and manually manipulate the latch and catch mechanism to free it so it can come down. I believe this risks injuring your fingers in the process. I was able to be it successfully.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

CODY R. 
Rating:
4.0

The counter people working should be more aware who is next on the line and not wait to ask after finishing with a customer when all that time waiting a counter person was available all along.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

KARINA L. 
Rating:
5.0

I wanted to rent a hand truck but none were offered here. Other than that, everything was great.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Christie K. 
Rating:
5.0

This is a good location. Staff are friendly, approachable, and most important knowledgeable on pricing and products sold.

Rodney G. 
Rating:
1.0

Customer did not leave a comment.

SHEREE L. 
Rating:
5.0

Suggestion- if only using for an hour or two, remove mileage charge. Only used truck for an hour to pick up a large purchase and paid over $62 . That's high for an hour.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

You guys made it extremely simple! Great service!

SANTIAGO M. 
Rating:
5.0

More staff

ALFRED C. 
Rating:
5.0

Always have great service and experience with this location!!!

DAMON H. 
Rating:
4.0

Customer did not leave a comment.

JASON Z. 
Rating:
4.0

Customer did not leave a comment.

FRANKLIN O. 
Rating:
3.0

The truck had A lot of damage! The representative would not even walk outside with me so I could show him the damage.

Eric P. 
Rating:
3.0

TRAINING!!!! The company definitely need to improve skill sets & impart customer service training. The General Manager needs to be more empathetic. He was not rude but lacked empathy and concern. Extremely dry. Despite being a happy customer, I would not like to visit again. This was my second hire in one week. The same was the case with the first manager. Not rude but very out of touch with customer service.

RANMEET A. 
Rating:
5.0

Customer did not leave a comment.

DAVE H. 
Rating:
5.0

Let your people know they did a great job! Both at pickup and drop-off. They went the extra mile !!

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

nicolo B. 
Rating:
5.0

Customer did not leave a comment.

JUDITH W. 
Rating:
5.0

The service was great very friendly...

AHIMELEC V. 
Rating:
5.0

I did the phone pick up. It took us a while to figure out where the keys to the truck were located. The directions are not very clear on the app.

Nadine G. 
Rating:
3.0

The vehicle we were provided did not have sufficient amount of gas which effected its ability to preform properly. However, once gas was put in the vehicle it worked better. Thankfully, we were promised to be provided a credit it gas was filled to a certain point.

Kenoa A. 
Rating:
5.0

Attendant was amazing and made a bad experience amazing. Schedule online rental at another location and went to pickup. Told no truck available and no explanation was given or seem to care. Tried this location since things where already in motion and planned to do this at this time, truck came in as I was explaining situation to the counter person. His showed concern and did his best to help even gave recommendations for things to purchase to help with move. We would not have been able to move without these additional purchases. What an Amazing job by this attendant.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Carly L. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

Counter help was very helpful.

KEVIN K. 
Rating:
3.0

It took over a month to get the final bill, charges were NOT put on reserve on day of rental, Re fueling charges are outrageous

EVA L. 
Rating:
5.0

Customer did not leave a comment.

CATERINAM P. 
Rating:
5.0

I've been to other locations where I had to wait for a seemingly endless amount of paperwork. The Stefko location was quick, easy and no waiting.

MATTHEW A. 
Rating:
5.0

Quick and easy, super convenient location

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Zach P. 
Rating:
3.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

LUIS S. 
Rating:
3.0

Customer did not leave a comment.

MARVIN L. 
Rating:
5.0

Just that the vehicle be cleaned or smell better, it had a bad odor of cigarettes.

OCTAVIO P. 
Rating:
1.0

It is absolutely ridiculous that this location does not keep hand trucks available for rental. This is especially problematic because I ordered one to help with my move yesterday, and it was physically on my order. Only once I arrived was I told that "we took it off your order". When I asked why, I was told that the manager does not keep them at his location. It is quite convenient that they still got my business because I was locked in when I arrived at 8 AM to begin my move. This is a bait and switch of the worst kind and management of this kind is appalling. This is how brands begin to get negative associations. I would suggest that nobody do business with this location.

SAM H. 
Rating:
5.0

The employee was very professional.

MARIA C. 
Rating:
5.0

Quick pickup/dropoff

Susan B. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Truck had some trash in cab (empty cigarette pack, etc) and no moving blankets included. App would not take photos for check in (Android phone); had to use website.

Michael G. 
Rating:
1.0

Not sure who decided that roadside should tow the truck while we had stuff inside and was unable to remove wouldn't let us fill gas tank which now we have an outstanding bill will never ever rent from uhaul again

RICHARD P. 
Rating:
5.0

At this time nothing

ESTHER F. 
Rating:
5.0

Pre-ordered online. Took me 8 minutes to finish the paperwork and get into the vehicle AWESOME! Everyone had Masks on. Would use them again.

JOSEPH K. 
Rating:
5.0

Excellent service.....

LARRY M. 
Rating:
4.0

Put up a fence around the property so catalytic converter thieves can't get in...Our 20' truck was great but with the cc missing it was very loud...You need a fence....we rented from 12/12/20 to 12/13/20 thanks Drew Bennett

DREWL B. 
Rating:
4.0

Customer did not leave a comment.

RAFAEL R. 
Rating:
5.0

you are the Best

LARRY M. 
Rating:
4.0

Customer did not leave a comment.

DAMON H. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Oleksandr R. 
Rating:
5.0

Drop off was great and easy. The young man came out, checked out the truck and within minutes I was done and able to get home. Great location and excellent service. I would highly recommend it.

ADA W. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
2.0

Bad experience. Truck broke twice

Dominic A. 
Rating:
3.0

put a ramp in the car charge gas the local price per gallon

homayoon B. 
Rating:
4.0

Customer did not leave a comment.

frank K. 
Rating:
3.0

I order a hand cart when renting the truck only to find out the facility were I got the truck doesn't have hand carts Would have been nice to let me know It was a disaster of a move

Tana R. 
Rating:
5.0

Friendly and courteous people working that day

ORA S. 
Rating:
3.0

Dont charge by the mile, and tell someone pickup at 8am in one city, then send them a confirmation for 12pm pickup, 10 miles away from where the customer was promised they would be able to pick up. Also, whoever the woman is who answers the phone at 570-826-0400 could have a WAY better tone AND ATTITUDE TOWARDS CUSTOMERS ON THE PHONE. CALLS ARE RECORDED, LISTEN TO THEM! Awful customer service. Awful “loop hole pricing and availability” WILL NEVER EVER USE UHAUL AGAIN AND IVE BEEN USING THEM FOR DECADES. Not sure what happened but Uhaul has changed for the worse. EXTREMELY DISAPPOINTING. Glad my shit made it in that garbage ass cat piss smelling truck too.

JENNIFER M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L. 
No reviews have been submitted for this location.

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