Customer Reviews for U-Haul of Central Vancouver

1,940 reviews

3315 E Fourth Plain Blvd   Vancouver, WA 98661
(Two blocks east of Grand Blvd)

(360) 693-0994

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(360) 693-0994

3315 E Fourth Plain Blvd
Vancouver, WA 98661
(Two blocks east of Grand Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jonathan V. 
Rating:
2.0

Customer did not leave a comment.

ALFREDO T. 
Rating:
4.0

Trailer was dirty and gate was difficult to open. The representative at pick up offered apology for dirty trailer and made note in rental agreement.

Weston M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Installation was done incorrectly as stated by Hillsboro location. Ball which I bought from fourth plain location was incorrect product to adequately tow the 5x8 which I repeatedly stated I was planning on towing. I will move with U-Haul again.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

sharon R. 
Rating:
5.0

Customer did not leave a comment.

Jesse F. 
Rating:
5.0

Very friendly staff. Excellent communication about available options. Work was done in a timely manner.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Svetlana D. 
Rating:
3.0

We had a recent rain really heavily last week that put a lot of dust and and dirt on all of our cars and it doesn't look like your staff cleaned any the trucks

Walter H. 
Rating:
5.0

Weasley is a fantastic employee. He was left short staffed when I arrived and managed to professional handle the customers and my hitch installation.

Jory C. 
Rating:
5.0

The guy who was working on Thursday, Sept. 9th was awesome. Attentive, positive, efficient. Made my experience the best it could be.

Derick L. 
Rating:
1.0

We literally drove like 20 minutes away and it was like at most 20 miles there than 20 miles back so that's like 40 miles and then we had to drive it from our house to the U-Haul place which is only 6 miles so I should've been charged for 46 miles or 50 max. They're trying to charge me for 70 miles. And then I filled the gas tank before dropping off and they're trying to charge me for fuel as well. I called and asked if I could talk to the supervisor and the first bitch I talk to said that she was so I didn't believe her because no the fuck she's not and I called back and they said that she wasn't a supervisor and they would have to talk to her for lying so they're trying to charge me 102 for the U-Haul when it should've only been around 60 something dollars so I'm just gonna call the bank tomorrow in the morning and dispute the charge and report it as fraud

KARLIE P. 
Rating:
5.0

Dropping off the trailer was very simple and easy.

Daniel T. 
Rating:
4.0

Your trucks are too expensive. The way you calculate rates is bullshit

Jason L. 
Rating:
5.0

Great experience. The Fourth Plain location has their act together.

Mervin C. 
Rating:
3.0

Was told to return truck with 7/8 of gas in the tank and when we received the truck there was 3/4 of a tank. I put in $15.00 to bring the tank to 7/8 and I think you owe me $15.00.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Ray Y. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Morgan L. 
Rating:
3.0

Dear Uhaul, I want a refund for my recent uhaul rent. The online portal said the door width is 7'3" and I had an object I tried to move that was less than 7'3" and it didn't fit. There is a dolly and a metal block that is part of the truck that restricts one object from being put in truck. Even if I rented the dolly the metal block on the inside prevented me from putting the object in the uhaul and I was not able to complete what I had needed. I literally rented it, drove it 7 minutes away, realized that the online website was incorrect and brought it 7 minutes back. I am beyond disappointed that the online website didn't tell me that the 7'3" is incorrect. I want a full refund for the misinformation and false advertising on the website. Normally I love uhaul but this one time I feel a little screwed over. Please refund me my 60$ or so, thank you :)

JEREMY F. 
Rating:
3.0

The fee I was charged was insane it was a local move and o got charged $180

LIGIA S. 
Rating:
4.0

The staff member who helped me had all the information at the ready and made the experience quick and stress-free. He reimbursed for the pads that were paid for but not included without hassle and demonstrated that he cared about the quality of the service.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
2.0

Customer did not leave a comment.

Alfredo T. 
Rating:
5.0

Good exellent

LUIS M. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

RANDAL REID B. 
Rating:
3.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

I had selected online check-in while making my reservation, but ended up going inside anyway because the online check-in process was a little more time consuming than I was expecting. Barry Smith was the employee who helped me (and my along-for-the-ride sister). He was nice, patient, and generally spectacular to work with.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

DAVID CHARLES D. 
Rating:
3.0

Workers were not very nice, had to find the Uhaul myself and back it out of a very tight spot where I couldn't use my mirrors. No employees were wearing a mask and employees were eating and drinking at the counter while taking my information. I didn't feel appreciated like other Uhaul experiences (such as giving me advice on how to save money). It was fine for what we needed it for but probably won't be coming back to Uhaul.

TAYLOR S. 
Rating:
4.0

Mobile Check Out was not working. I was not able to document damages that was not marked. Spraypaint on the back rollup door was not indicated on initial photos.

JOVAN W. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
4.0

Customer did not leave a comment.

Gregg P. 
Rating:
4.0

Customer did not leave a comment.

JANINE D. 
Rating:
4.0

This experience was good for what I needed it for.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
3.0

The truck was filthy inside, with old food everywhere and sticky to the touch. The truck was poorly maintained with the transmission slipping. Twice, it almost wouldn't go into gear on a very long journey. Very nerve racking!

Margaret H. 
Rating:
2.0

Not say 19.95$ and have me spend over 700$ just saying.

Cade P. 
Rating:
5.0

This is the best-run U-Haul center in the Portland-Vancouver area. I have rented from four different U-haul outlets over the past month. Central Vancouver stands head & shoulders above the others. Do not look to alternatives. Even if you pay for a few extra miles, it is worth it.

Kenneth S. 
Rating:
5.0

Contactless pick-up and drop-off with U-Haul using mobile phone - it was great!

Kristin S. 
Rating:
4.0

Customer did not leave a comment.

Elisabeth C. 
Rating:
4.0

Clean and helpful location

John C. 
Rating:
3.0

This isn't the location w picked it up from

Cynthia M. 
Rating:
5.0

Every time - and I do mean every time - I need ti rent a trailer or truck, I use THUS U-Haul location. The location is convenient with good access and egress , but more important to me is the level of service that these employees extend to their customers. U-Gaul would do well to use the Fourth Plain location as a training facility.

Donald L. 
Rating:
3.0

The young man that helped me was great.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

deborah G. 
Rating:
5.0

No, it was an easy process.

THOMAS B. 
Rating:
4.0

Go to the biggest u-haul center for info and let them find a vehicle. No online crap cuz it doesn't work for consumer. Traffic is the place for final info. Stuff changes alot....

Claudia S. 
Rating:
5.0

Customer did not leave a comment.

Alexis C. 
Rating:
3.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Great customer service. Excellent equipment.

Joseph K. 
Rating:
1.0

Customer did not leave a comment.

Petr S. 
Rating:
5.0

Customer did not leave a comment.

SHERRY K. 
Rating:
5.0

Everyone I dealt with at the facility was great. Very professional, prompt and courteous. Thanks for a great experience.

lisa W. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
5.0

Muy buen servicio

FRANCO M. 
Rating:
1.0

First, I wasted 45 minutes trying to pickup the truck because according to the employee it "wasn't setup right" for me to pick up before hours. I even called ahead the day before to confirm I was good to go. What the heck happened? Second, I wasted another 45 minutes trying to drop it off because your app fucking sucks. It's unusable garbage. I tried to upload my odometer photos 20 times, and it just gave error that I needed to upload photos I just uploaded. I finally tried the website instead of the app. That only took me two tries, it completely failed out right after I submitted payment as the final step. Short of it: Fix the freaking app, make your before hours reservations foolproof so it's harder for employees to screw it up.

Desmond W. 
Rating:
4.0

Customer did not leave a comment.

BRENDA V. 
Rating:
1.0

I was double charged and then had to hold for 35 min to get it corrected

MARISABELLE M. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
1.0

Customer did not leave a comment.

Reena K. 
Rating:
5.0

Customer did not leave a comment.

Stewart M. 
Rating:
5.0

Keep up the good work

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Good

DANA M. 
Rating:
5.0

Customer did not leave a comment.

Jarrod T. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
3.0

The app is overkill. I have a major credit card. I shouldn't have to give references to rent a $20 van for the day.

Robin A. 
Rating:
4.0

Customer did not leave a comment.

DAVANNAHLYNN O. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

ERVIN R. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
1.0

Made me crawl in on passenger side to get into driver seat because it was parked so close to a wire fence covered in berry bushes. Should have offered to pull it out front. They didn't walk around the vehicle to point out any existing damages nor verified gas gage or miles. Also, instructed me to call 877 phone number due to drop off location, that ended up not working no matter what automated phone option I chose. If dropping vehicle off on Sundays be sure you have a backup plan because I had to rerouted to another drop off that wasn't convenient.

MARLA JEAN C. 
Rating:
3.0

Ensure both rubber locks are present on the emergency chains.

James G. 
Rating:
3.0

Did not check in my trailer as being returned till the next day until after I messaged them and asked about it.

MELANY M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah B. 
Rating:
5.0

Camille French (i hope I got her name right) was the best customer service representative i have ever had the pleasure of dealing with. 10/10 would rent from this location again.

Tucker P. 
Rating:
4.0

I ordered a 26ft truck and was told that I couldn't have it on day of pickup due to mechanical issues at Andresen Location in Vancouver. Not happy about that at all.

Dale V. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
3.0

they screwed me very bad.

ABISAI C. 
Rating:
3.0

Customer did not leave a comment.

Jacob D. 
Rating:
5.0

Although my Rental wasn't available, (because the previous customer didn't return it), the Employee was very easy to work with to get a second choice set up!! It only took about 10 minutes to get me on the road!! GREAT CUSTOMER SURVICE!!

GARY JAY C. 
Rating:
4.0

Employees were superb. Nice young men with professional knowledge.

KIRT M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

I set up an appointment and they got it done on time , what could be better.

Darren A. 
Rating:
5.0

Excellent customer service. Very nice and helpful! The vans have been very clean and maintained. This is definitely my favorite uhaul location. Right next a gas station too for if you're returning the rigs. Thanks guys❤️

Jessie G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

BRYCE WILLIAM R. 
Rating:
5.0

Wesley was so professional with great follow-up

Katherine S. 
Rating:
5.0

Wesley from get go was awesome

MANUEL A. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
No reviews have been submitted for this location.

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