Customer Reviews for U-Haul of Clearwater

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of Clearwater

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gretchen b. on

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Just keep up the courtesy and friendly atmosphere.

William D. on

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the guys at the counter were very helpful and nice. Thanks!!!!

Michael O. on

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Kristina M. on

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Joel O. on

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Elizabeth T. on

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Lisa B. on

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Kirk K. on

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Truck prices are very high for one way moves.

Federico L. on

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I mostly use this location. Very fast, convenient

Andro N. on

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Do not offer me a free month of storage to me and than tell me it was a mistake and that offer ended when i really needed it

Patricia B. on

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Keep doing what you are doing!

Aurolyn Kay G. on

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William R. on

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Self checkout was a great option!

stephanie e. on

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customer service was a complete nightmare I was given wrong information which prolong my use of the U-Haul truck which cost me $105 plus $25 in gas and entire day. On top of it all I had to move alone because my help wasn't available by the time I finally got a U-Haul truck. Not all customer service was bad just one in particular woman. Other then dealing with her all other U-Haul employees I dealt with were wonderful.

Benjamin N. on

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Vernon H. on

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Prompt service, trailer I wanted was available. Safety chains improperly installed by employee; they dragged on road surface.

Carlo Z. on

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Deen P. on

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Quick and easy rental. Service was great.

Robert A. on

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I drive moving trucks for my customers, we love u-haul

Michael S. on

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The employee who came out and undid the trailer was exceptional.

Patricia J. on

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Terrible customer service. Truck given was I'm horrific shape. It was so bad it needs to be pulled from inventory. It shakes really badly when you go above 35 MPH

Patricia J. on

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PAUL C. on

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Thanks again for the truck rental =)

Fantasia L. on

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The truck was a miss

mikel r. on

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Nothing. Everything was great. Thank you

paul i. on

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Katie C. on

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Jonathan O. on

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The men were friendly and helpful.

ThreeMen N. on

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Great staff..

valerie r. on

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marcus w. on

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mark l. on

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DENNIS A. on

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Employees were friendly and very helpful

Cindy H. on

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Angenette J. on

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Customer service skills were excellent. Don't find that often anymore.

sally h. on

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Very informative and courteous. Made the move so much easier. Thank you

pablo m. on

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Chris M. on

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Fast and easy to return it

marshall e. on

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The staff was very courteous and friendly.

rick v. on

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Experience was great given Hurricane Irma throwing a curve and understanding of additional time required.

Robb S. on

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went to pick up the van at 530pm, not available. No offer for another truck. changed my reservation to 7:00am to the following day, it was suppose to be for 24 hours and they changed it to 12 hours without telling me. went to pick up van at 700am, NO van, gave me a 10 ft truck. I asked the manager Joe Rogowski about the 50.00 guaranteed. He told me he would take care of it and credit me. when i returned van no one there to do it and i got charged higher prices for 10 ft truck rather than for van. I call U Haul directly file a complaint, Joes calls me tells me he has given me a credit for the 50.00 for the guaranteed reservation but does not want to give me the credit for the more expensive charges. I have requested all my money back for the truck and the 50.00 We will see what happens

Russell S. on

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Vaughn S. on

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Fast check in.Friendly staff.Professional and quick.Thank You.

Kathy R. on

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I did self check in so I would not be able to rate the above questions.

vickie n. on

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Excellent customer care and very thorough

ThreeMen N. on

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Great service and staff...

Ruby F. on

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andrea m. on

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5 *

antoin r. on

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Todd R. on

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Paula C. on

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CAROL H. on

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Robert K. on

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fix radio volume in the rental vans ... otherwise vehicle was Very Clean and well maintained. Your survey doesn't give us any other option to explain answers. The three men working on Saturday did a great job and I would rate them EXCELLENT. Good customer service skills, very attentive and didn't make me wait. Provided me information quickly and effectively. Promote! Give Raises!

Susan S. on

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Attendant was thoughtful and efficient

Pamela P. on

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Wow, U-Haul has sure streamlined their whole rental procedure since the last time I used to them So seamlessly simple A pleasure to do business Thank you

Tom E. on

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gavin e. on

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IF I COULD I PUT NO STARS. Worse costumers service. Poor trained staff couldn't located primary information like deposits and rates. Went back as early as 7:20am to get my truck I wasn't able to get the night before the manager was nothing but rude wouldn't honor my reservation from the night before told me there was nothing he could do. wouldn't let me do a cash deposit for the truck I really wanted after not honoring my reservation. Told me they were reserved but they were in the same spot they were in the a.m not moved a inch when i returned the truck the manager made me get and when I called the 1 800 number more rudeness two calls with a 15min wait to talk to anybody got transfer while am still talking and they weren't even able to help or make anything better. U haul has THE WORST costumer service. I will ensure I take everything out the storage from U haul asap and I will encourage everybody to NOT to used U haul service. I will express my experince and how poorly it was manage and let them know, Life Storage, has trucks, storages and deal as well as Bucket Rentals and even Enterprise and any other truck rental but U haul. NOTHING BUT THE WORST SERVICE hands down.

fran y. on

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I am 72 and rented my first -U-Haul truck in 1966. The rates were very good back then. Through the years I have rented many trucks from U-Haul. When I rented a truck this week I was shocked that you charge 99 cents per mile. I am going to be moving back to Iowa after my grandson graduates from High School and I will be looking at a Budget Rental Truck as they are much less to rent. You might want to rethink your prices.

DEBRA P. on

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RAYMOND B. on

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Suzanne S. on

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susan o. on

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roy b. on

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Susan A. on

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Don't Change a Thing.

beth e. on

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The guy who took care of me was rude and dismissive of me. My boyfriend went inside to demand a receipt just to be sure the truck and trailer were bothe checked in with no extra charges applied after the fact. I wasn't happy with Brian's attitude.

Raymond B. on

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Was very happy with the service.

THOMAS P. on

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Also had a hitch package installed. Did recommend to friend who needed a new hitch package that the price and installation was great. Always helpful and friendly

Rochelle P. on

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Eric h. on

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The service and pricing was not accurate, very unsatisfied and total rip off.

Paul B. on

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Additional costs should be part oF the Web site quote.

Kim P. on

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Staff was awesome! Very friendly & helpful.

Michael P. on

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VERRY NICE CREW! Good people to work with!

Hugo H. on

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janet D. on

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Quick and easy. Thanks

Karen K. on

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Check out was a breeze and Edward, the service rep, was fantastic! Very friendly, got us checked out within a couple of minutes. Drop off was very quick & easy!

Yina G. on

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Mario G. on

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It was closed but they had posted instructions on the walls on how to return the truck without getting charged extra fees! Well organized and clean!

Steven N. on

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victor c. on

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There was a lot of sand inside the trailer, other than that, everything was excellent.

jacqueline a. on

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Deborah K. on

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Calling your 800 number I found that practically none of your csr knew much at all. Two days before I was to pick up I called to make sure it was insured, truck was but not the tow. Couldn't get a final total either. Felt like no one knew there job 100%. The gentlemen at the store knew exactly what was going on.

EMIGDIO I. on

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Great customer service!!

Michael W. on

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fermin n. on

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William W. on

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carly c. on

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edward j. on

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Christopher L. on

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The truck smelled of cigarettes and had butts in the ashtray. Truck was a bit outdated and there was a loud knocking from the engine compartment. Customer service rep was great, no complaints about the personnel.

Lauren F. on

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Dennis T. on

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Very friendly and helpful staff. Very glad we went there.

Michael R. on

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Renny B. on

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Had a new van. Very clean. Great service from the people at the counter.

Richard C. on

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Open during posted hours, maybe a phone call to let me know vehicle fully checked in..

Craig D. on

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William R. on

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JACINTO O. on

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Your service was very professional quick and very friendly. I always go to the same location . .

Moving M. on

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Hernan A. on

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jared g. on

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HUGO H. on

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keep up the good work. thanks for the amicable welcome and friendly reception.

Moving M. on

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robert f. on

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very friendly staff

ROBERT B. on

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no problems

Arben S. on

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Professional and quick.

JOHN B. on

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Keep doing a great job.

David A. on

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If there was away to get non smoking trucks it would be great.. the service was excellent

cheryl m. on

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nancy a. on

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Christina L. on

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Brent A. on

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I explained to the uhaul guy we returned the truck to that we had the A/C go in and out for the last 9 hrs. of our trip from Georgia thru Florida which was not too pleasant of a ride. He asked if I called the 800 number. I said I had not, as I was not going to try and switch trucks midway thru our trip. He said there was nothing he could do for reimbursement.

LASZLO N. on

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KARISA L. on

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William F. on

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laurie v. on

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lesti m. on

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Monica M. on

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JOHN B. on

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Keep up the good work Alex and the guys are a great team.

Richard G. on

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Lisa s. on

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ROGER B. on

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Sheila R. on

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Everything was good, except that they agreed to check in my rental in the morning and send a receipt to my email and I had to the store after work to have them give me my receipt because it was not on my email.

binoobkumar s. on

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Very bad service

Rusty O. on

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This location was great. However, we reserved at another location and the person never showed up after 30 minutes of waiting. We called to make anther reservation at another location and left with still no information on when the person would come in. We will not reserve at a third party site again.

SUSAN R. on

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JAMES D. on

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victor c. on

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shaneepra g. on

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Christina L. on

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I have used this location more than once and will use again. HOWEVER, I used the truck in-town for under 40 miles for 6 hours and purchased insurance, I was accidently charged for 2 days on my credit card, I was given a credit, I am not certain I was given the full credit (the difference is only like 5 dollars though)as I never received a revised receipt and my figures don't match what the credit was. Other than that, always a pleasure and this is my only gripe and has never been a problem here before.

JACQUELYN F. on

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donna b. on

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john m. on

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Girl was very Rude, sent is to the new place instead of doing her job. Said she called she did NOT !!! cost more than what was in the agreement !!!

bob w. on

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raymond s. on

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Jamie E. on

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We move A LOT. This particular Uhaul location was the best. They are very nice and knowledgeable.

KALIKA N. on

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My one suggestion is to fix the parking problem and the unclear in and out lanes. You need more spaces for parking, maybe redo the front lot.

Arben S. on

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Great service. Costumer Service was there on time when I picked up the truck early in the morning. It took less than a minute to check and do the paprework when I returned the truck.

DON D. on

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Michelle F. on

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The man checking me out was on his cell phone texting and didn't even confirm any information regarding my rental. Anyone could have walked in and said they were there to pick up a cargo van. To top it off, the van was filthy and smelled of cigarettes as well as finding a diabetic needle in the door inside another persons contract folder.

TOM C. on

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Sherry C. on

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Joe M. on

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Great!

danny s. on

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Great customer service

CHRISTOPHE D. on

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The equipment was fine. What is terrible is how I am being billed after the fact. Because of tropical storm Cindy, I needed extra time with with the truck. The first time I asked I was told it was no charge. When I called back needing two more days, I was told no problem. Two hours after I returned the truck, I get a call saying I needed to pay for those two days. That is not ok. I asked to speak to a manager, and wad told one was not available, but one would call me back to discuss what was happening. Instead of a manager calling, I was emailed a bill. 0 stars for customer service.

lyle b. on

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Craig H. on

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Thomas C. on

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It was smooth and easy to get my truck. I used the phone app. I has issues turning it in with the app and the workers helped me out. He was great. I will use again.

Molly B. on

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Better customer service.

Jay J. on

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You got it right

Jeff S. on

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Nicholas S. on

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much easier than anticipated

Charles N. on

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Velitta W. on

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The guys inside the uhaul store where wonderful and very helpful and also very nice. My only issue was that I rented the uhaul to go and pick up a living room set and when I got to the place and raised the u haul door cocktail roaches where crawling all over it. I took pictures and called them immediately and they did offer me another truck if I bring that one back but the store would have closed before I could have made it back. They expressed that they was very sorry for that and for there response made me feel like they did want to fix the problem. I sweep them out the best I could and just took my furniture home and let it set out side for a couple of hour's. They did compensate me the best they could and I was satisfied with it and the guy told me he will take care of the situation for who ever checked that truck in was suppose to clean it. I totally understand because some people live with roaches and they used that uhaul truck so there for they some of there friends I the truck. Besides that I will use them again I will just open the back this time and check it before I leave.

Carrington H. on

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robert a. on

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Please check manual window crank on drivers' side of vehicle. Rotating spool falls off and is dangerous when attempting to roll down window at toll booths and gated key-pads. Otherwise a great rental ..Joe is always very helpful.

Kristin O. on

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Great service!

Pearl W. on

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U guys are awesome!!!!!!!

rogers h. on

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Kerry s. on

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I went here after being unable to drop off the trailer at the designated spot at 415 S Fort Harrison. I arrived there during opening hours and no one was around. I also called the number and left a message. You need to drop this agent

Stewart D. on

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James K. on

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seam s. on

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JEFFREY D. on

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The guys were great, the equipment was perfect.

Allison M. on

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Thank you!

rogers h. on

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robert l. on

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THE SERVICE WAS GREAT STAFF VARY HELPFUL

Ace C. on

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John K. on

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Waynette S. on

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Sarah K. on

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Larry A. on

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Lester E. on

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They were very helpful

William R. on

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Gen. Mgr. at this location was a great help.

sally p. on

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everything was fine. Thanks!

clyde l. on

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None that I klnow of.

Cindy W. on

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The young man that checked me in and out was totally awesome even though I could tell he was having a bad morning definitely has personality and is great with his job

Michele C. on

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Stephen K. on

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AMELIA C. on

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I've been comming here for years !!

Gil M. on

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I use the online entry to reserve this vehicle. It is fairly easy to navigate and complete. Resrving online reduces my valuable time at the counter.

Gary G. on

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jerico r. on

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Don't change a thing. Dudes were very polite, efficient and on it. Truck worked perfect.

Melanie J B. on

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Cory G. on

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JEFFREY B. on

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very professional transaction

Raymond B. on

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Tara B. on

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George M. on

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Alexander and Ashley were knowledgeable, courteous and efficient. Thank you-

Brian F. on

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I was promised things that I paid for. Completely dissatisfied. The "new truck drove like it had flinston wheels. Which caused a 1 day trip into a over night stay. Told don't worry you can drop the trailer anytime, not the case. I have 10 year old box trucks the same size that ride better than the brand new best equipment they said would be a smooth ride.

Heather H. on

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Christina D. on

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Gary K. on

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william s. on

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Allen M. on

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james d. on

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I have never been to a Uhaul center that want satisfactory. Just sooner of the dealerships are questionable.

janice f. on

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Just keep it up!!!!??

angel O. on

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Ronald S. on

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Truck was a bit aged for a cross country tip. 2 qts low on oil after 200 miles

rodney v. on

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john d. on

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Ramon P. on

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We would like you to improve the "fast check in process". Do to: We wasted time, at the time of picking up the truck we had to enter the information all over again.

george p. on

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Tammy K. on

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I think this location was super fast and very friendly and everything went very smooth definitely would recommend them to others thanks

barry s. on

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Great service as always ,,thank you again ..

Michael M. on

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Would recommend all customers to book direct and never at uhaul.com as I was screwed over a holiday but uhaul.com had no problem taking my money.

Glen M. on

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Nicole G. on

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I was charged for a dolly that I never used. I rent from this location all the time and they know I have my own. I called them so they would correct it and never got a call back. I will be continuing to call to get this corrected!

Gary d. on

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Both gentleman that worked there were very nice and helpful!

bradley l. on

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virginia c. on

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This is a great location to rent from, excellent service.

Denis S. on

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DOUG C. on

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krista k. on

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Steve C. on

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David C. on

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Great service!

Fenekya C. on

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Stewart D. on

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Outstanding service!

Jerry K. on

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Nice local 'flavor' of customer service.

jody b. on

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Douglas B. on

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The best U-Haul experience ever. Thanks!

dan d. on

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juan c. on

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Keep doing a great service don't change

Jason H. on

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Debra V. on

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It was great. The staff was great

Ken K. on

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George M. on

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1) The vehicle I rented had a driver's side mirror that was loose. Over time it would fall out of position. I pointed this out to the employee upon return. 2) For the 2nd year in a row, the software attempted to charge a 5th day, even though I was at 4 days. Unsure whether it was 'operator error', or a bug in software. It was corrected on the spot.

CRAIG S. on

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Although the staff was great and the equipment clean and functional, I hesitate to recommend U-Haul in general. When I was running late and called to see about another 30 minutes I was told that the additional charge would be $42. The first day's charge for 24 hours was only $39. With that kind of attitude, $42 for 30 minutes, I think you have helped me convince my wife to buy our own trailer rather than rent from you every 6 or so weeks. You killed the golden goose with your greed.

jordan h. on

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Customer service was phenominal. Rates were absolutley affordable. I will most certainly be returning.

Mike S. on

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David H. on

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Joseph M. on

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Great people, upbeat and helpful.

cindy h. on

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benjamin f. on

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Alisha W. on

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STEVE G. on

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You obviously have an excellent training program. All of my experiences at this location have been wonderful. Give them a bonus.

laney j. on

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Additional staff.

WIOFREDO Q. on

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Heaven M. on

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Easier access to parking.

JONATHAN P. on

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Donnal H. on

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Roger W. on

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continue doing what you do now - quick friendly service

Luis A. on

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Not much! I have been doing business at this location for many years. I have always had a good experience. Excellent service. Perhaps free coffee for customers. Aside from that, nothing negative from me.

JACINTO O. on

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the lady that wrote my truck contract was very knowledgeable and professional

Jim S. on

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TONY W. on

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One of our 26' trucks had problems with the head lights, radio didn't work. My daughter had trouble seeing thru Pensacola. She was very nervous and caused her a bad headaches.

daniel f. on

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The people at this location are incredibly friendly and helpful, and the equipment is supremely operational and pristine. They helped make a very scary and rushed move, and my first time ever driving a U-Haul, as pleasant as possible. I would happily shout recommendations for this place from the mountaintops, if Florida had any.

Todd Z. on

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claudia b. on

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Francis C. on

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Jeff N. on

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Flawless

mhd n. on

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Offer free dolly

Richard P. on

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need more help

Nicole A. on

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mary c. on

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Patricia F. on

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sharon h. on

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Robert P. on

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debra p. on

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xxxxx

THOMAS P. on

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very nice and helpful

MARIA R. on

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SERGEY G. on

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Brian L. on

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David B. on

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edward c. on

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I reserved a pickup truck but they only had a box truck I had to make due with the time situation. Made it extremely difficult to haul the materials I was hauling

Kathleen B. on

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Very fast check out. It was great!

MATT K. on

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Friendly and helpful staff. Nice clean new truck

charles f. on

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have coffee &donuts.

roger m. on

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CARL R. on

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Dane was courteous and gave quick efficient service.

samantha m. on

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Joseph W. on

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Pam C. on

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Nothing!

Nanette B. on

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lillian b. on

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Excellent service there was actually a person in the front of us , so the attendant was there outside to say to us I'll be right with you ! Before the other truck had a chance to pull away , the employee was already unhooking my unit and handing us our lock ?? and light piece that we purchased at the pick up store . It was a pleasure never moved out of the car was in and out in less than 4 minutes The attendant refused a tip. Saying it was all part of his job.

Jorge S. on

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Very good service

Kenneth R. on

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Truck was clean and in excellent working condition.

Randy H. on

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CATHI L. on

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NORA C. on

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Tamara d. on

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JEFFREY K. on

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nusret h. on

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mary r. on

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Peter G. on

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Sal P. on

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eton m. on

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Robin B. on

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No problems was fast and efficient

Alina M. on

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Nancy H. on

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SUZANNE S. on

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No improvements needed, Joe and his staff were excellent. We had originally booked our rental at another location in the area, but after the gracious and professional customer service we received, we moved the reservation. Thank you for being so accommodating; great experience!

richard h. on

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Very friendly.

Jeff M. on

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Truck was not clean out Also I had some boxes to return no receipt and got a credit in stead of cash

Roger L. on

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Called u haul the day before I needed it & the representative Joel made it so easy and quick with the pick up and return of the truck I would definitely recommend this company Thanks Roger

alfred m. on

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Christina D. on

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Send ,Matt, ,Rothenburg to anger management classes !!

Greer P. on

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Kathy M. on

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Gerald C. on

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JOHN B. on

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dennis o. on

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Brenda C. on

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Diana s. on

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I cant think of anything. The employees at this location were respectful and courteous. I as a consumer appreciate that. That is why I always go to that location.

johnm a. on

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Worst ever. Please call me.

Kenneth H. on

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antonio v. on

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Include free mileage options

tim f. on

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donald k. on

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Christopher C. on

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Jimmie W. on

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Wasn't notified of the overcharge on my card when first getting the truck. Would have been nice to know that so I wouldn't have freaked out when looking at my account. Understand it will be adjusted, but it would have been nice to know up front.

WILLIAM B. on

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One word sums it all up,,,,,,,,,,,,,,,, PERFECT

SHANE C. on

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Great customer service

JUDITH S. on

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They promised a 14.95 credit but never added it and even though it was signed by the guy when my wife brought it back it was charged. Not okay.

GIEVANNA H. on

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iris f. on

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crystal c. on

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Miguet H. on

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Easy and fast! Emails sent right away.

SANDRA M. on

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Sandra M. on

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Bennett W. on

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Reserved a van on line. Got a call the next day to confirm. When I arrived to pick up the van I was told I needed a major credit card,which I did not have with me. I reluctantly rented a 10 foot truck and was forced to pay a higher rate for milage.

Trina W. on

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The parking lot is challenging at the end of the day when everyone is bring back their trucks.

cynthia S. on

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Not sure I'm pretty happy

Mark K. on

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great people that did us well

MELANIE W. on

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As usual - awesome service! Thank you ---

Bryan K. on

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The staff was really helpful and knowledgeable about everything. They went above and beyond helping me by answering any questions and or concerns that I had. Your employee Cody Leavitt was very thorough and detail oriented. He made the process very easy. He was very personable and made the moving experience a very pleasant one. Thanks.

Eric V. on

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The customer service representative was excellent!

Brian K. on

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Charles E. on

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john o. on

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linda r. on

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I was at the store at 7am, the time store opens, however the young man did not arrive until 2 minutes before 7:20am. Associates at the store should be at the store by opening hours.

Paul S. on

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anthony d. on

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Tina P. on

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Deborah G. on

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Charles H. on

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alex l. on

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N/A

bruce r. on

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Easy drop off. Quick service

ISREAL G. on

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Nothing.

Dennis G. on

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jill f. on

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jacinto o. on

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THOMAS C. on

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jeff r. on

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Good men working there. Keep them. Don't change anything. You guys run a perfect machine.

Glen M. on

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Tim J. on

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Todd C. on

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Check in was fast as we were in the rental in a few minutes. Returning was just as fast. We had a great experience and will rent again from this U-Haul location.

remato p. on

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We love the experience we have.I being there Manny times and every time we like very much..the guy that take care us is amazing professional and know his job.

Leonard D. on

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greg s. on

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Good prices.. friendly service

walter g. on

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Victor B. on

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I arrived to return the truck at 1 o'clock in the afternoon there was a note on the door will be back later I kept trying to return the truck up until 5 p.m. and nobody was there the place is run-down and looks like it should not even be a business

Questin W. on

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On drop off I found the parking lot somewhat problematic to navigate.

Joseph D. on

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Frankie Q. on

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Robert V. on

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greg m. on

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When I said I probably only needed the truck for about 4 hours,I didn't realize I was going to have to return the truck in 4 hours because it was rented again. That sucked. I was forced to hurry and killed my already terrible back. The truck had a large dent on one side and was not even mentioned by the agent. The gas guage as noted to be 5/8 full and it was well below that. Fucking bullshit.

Jay T. on

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The gm was great - store was clean and updated. Thanks

Murton B. on

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FIX YR COMPUTER SYSTEM. YOU COST ME BIG BUCKS. WHERE IS DISCOUNT FOR YR SYSTEMS CRASH!!!

Joan H. on

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Joe was awsome

Glenna P. on

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I've used this same Uhaul location for three moves (always pleased) My latest experience though with your service personnel was EXCEPTIONALLY Comforting. My nerves were wound-up-tight due to deadlines, hard work, financial woes and sadness which they knew nothing of, but their helpful & caring attitudes melted my stress and put some joy back into my hard day. Thank you very very much !

Clayton C. on

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David M. on

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tony h. on

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David W. on

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Excellent Service!! Will use again!

Shawn M. on

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Customer service was great. I walked in last minute to rent a trailer, the team hooked up the trailer and noticed the ground wire for the electrical was broken. They took the time and quickly fixed. Returning was super simple, I just pulled up, they unhooked the trailer and I was on my way. This was my first trailer rental and they have really figured out how to make the process simple.

Cody K. on

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vong k. on

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Leslie S. on

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James B. on

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Chris S. on

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Efficient and helpful staff. Good job.

jill f. on

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Steven T on

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VictorExcellentis the best. He went above and beyond to get the box delivered. Had it not have been for him I would be much more upset. Please fix the processPoor.THANK YOU!

DAVID V on

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Excellence of service! I highly recommend! Great staff as well!