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Courtney BCustomer Reviews for U-Haul of Clearwater
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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ROBERT DThe weather stripe around driver side came off when I opened the door almost fell out of the truck as it wrapped around my foot ,otherwise it went well
JANET JMy experience was good thank you keep up the good work.
TRAVIS WProfessional and friendly.
lawrence oI aways use this location when I need something. Everyone is always nice and accommodating. Thank you!
MICHAEL WEdward and his staff are awesome. Friendly, polite and professional. I’ve been using U-haul for many years and am very satisfied. Can’t beat the prices and customer service is above the rest.
STEVEN KFriendly and professional staff. Cons: stop trying to sell Medicare 15 things I don't want when booking omline.
DAVID KCharges and Fees were not clear to me. I was overcharged. Contract was not explained to me. Turck did not have a ramp or cart. I hurt my back going up and down the truck. Employees should be allowed to eat their lunch in a break room and not at the front desk, especially if they are eating something greasy ad sticky. Using cellphones or playing games while helping customers is very unprofessional. I could not ask questions because the employee was preoccupied with this phone. The trucks in this location need upgrades and maintenance. This was a very bad experience.
YESENIA RFriendly group.
ROBERT GGood experience
MICHAEL FThis was a great place to rent a moving truck. A+++
NATASHA AVery nice 🫡
ANTHONY CFriendly staff, great truck.
ROBERT GFriendly and Great Customer service
DENNIS SU Haull should think about accepting foreign driving licenses, because we had to ask our son with a US driving license to help. And it was not written on the website.
VINCENT CAll good! They let me switch some p/u hours last minute because the truck became available 👍👍👍
CHARLES ZIt’s perfect
Scott ONothing, this place doesn’t need improvement. Frankly the manager went way above and beyond for me. Totally appreciate the whole way it was handled.
DAVID JCleaner truck. The truck was newer which was nice but I feel it could have been cleaner. Windows were dirty and visibility was not good at night.
SCOTT JGreat customer service at load in and out
MARITZA VStaff were friendly and helpful and even helped fix an issue with a missing fuse. I had no issues with the trailer on a 1000 mile trip. I would recommend to anyone. Thank you
ROGER MIn and out quickly and a day early I might add!
Lauralie RThe guys here know their stuff. They make renting and returning a breeze.
RYAN H👍🏻
GIOVANNI SEd and his team always take great care of me. THANKS!
DREW RMan at the counter was great
MARCUS PAll good
JOHN MThis is uhaul location I always rent from when needed in Clearwater. Everyone is always friendly. They let me extend it two more days. That was a huge help. Great service thank you!
MICHAEL WFriendly staff. Clean truck
ROBERT GThe drop off guy was fantastic. He helped me find an Uber. He helped explain stuff with very good service. Excellent five stars.
REGINALD BStaff was very helpful. The return was quick without any issues.
JOHN SCharlie Gruver was responsive, professional and courteous. Everything from pick up to drop off went smoothly!
CHARLES CGreat professionalism and customer service.
GREGORY LI was highly satisfied with the service.
SAMUEL MEstos camiones ya estan un poco viejos, nunca he tenido la suerte de usar uno nuevo
ANTONIO RI ordered a furniture dolly and a utility dolly for my move almost two months ago. The employee said that these items were not in the order and if they were he did not have any in stock. I am offended that employee told me that I lied and was wrong about the hand truck and dolly. From previous moves I know that Uhaul prevent Moving Help vendors from bringing dollies in order to encourage customers to rent these. My move took double the time because of the missing dollies. Additionally, another clerk upon returning the truck did not come outside to check the truck as the sign indicates in the drop off lane. When I went inside the clerk said in a straight tone, that he does not accept returned trucks. I did not think the joke was funny at all. Rude clerks and lack of delivery for promised moving equipment completely removes Uhaul from my future moving plans.
James TProfessional staff
CORY BFantastic!
MARCIE SThe agent was incredibly helpful and welcoming
FRASER LNice guy at the desk. Helpful as well.
ANTHONY HThe return lane is fine for returning trucks but difficult for returning a trailer when there's already a truck blocking the lane
Daniel KVery good customer service
ANGELO CEdward was terrific! I had to upgrade the size of my trailer. He handled all of the paperwork and was extremely helpful and courteous!
JESSICA MEd and Walter were Great!!!
DREW RGreat and prompt customer service. Will do business again!
JEAN-MICHEL DService was great. No improvement needed. Will definitely use your location next time.
PAUL WGreat staff. Got me in and out with no hassles. Great vehicle. I’ll be back.
JOHN GGreat people working there and very helpful
ALAN GBoth of your team members were polite and helpful. Very simple in and out and down the road.
JAMES BI rented a "pod" storage unit. The staff just hooked it to my vehicle and no attempt to explain how the unit worked, especially the ramp lowering and raising procedure.
david w | Overall Experience