Customer Reviews for U-Haul of Crum Lynne

3,185 reviews

612 Chester Pike   Crum Lynne, PA 19022
(Rt 13 @ Sloam)

(610) 833-1221

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(610) 833-1221

612 Chester Pike
Crum Lynne, PA 19022
(Rt 13 @ Sloam)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Truck had about 120K miles on it, and the suspension was loose and loud. But it was clean and adequate. Online reservation process gets a rating of ZERO/SUCKS. Online app for pick-up and drop-off worked well.

John O. 
Rating:
3.0

Scheduled a 6:45 pick up, truck was returned by another renter at 6:55pm, location closes at 7 and the employee locked up and left as I was doing online check in but that process didn't give me the lock box code. Long call with customer service ended with lock box code for a smaller truck as the only option.

Eric K. 
Rating:
1.0

Customer did not leave a comment.

Hemant K. 
Rating:
5.0

Keep up the good work

Randolf C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

always renting and never any issues thanks again job well done

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

I thought it was wrong to make a previous customer pay such a high price to take a travel trailer to Myrtle Beach and leave it at another site. The price was so high that I was forced to bring the trailer all the way back to Pa with nothing in it which may it a bumpy ride all the way home. But besides that the equipment and personnel were great

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Tracie D. 
Rating:
4.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

chris W. 
Rating:
5.0

Customer did not leave a comment.

tamika B. 
Rating:
3.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

Customer service is horrible! No since of care

Jamanda E. 
Rating:
5.0

Customer did not leave a comment.

conan B. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

The staff was excellent - amiable and knowledgeable. They took the extra time to demonstrate how to hook up the trailer and verified the electrical connections were working correctly before I left the lot. I will make this my preferred U-Haul location for future rental needs!

Ed M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very good service. Very friendly staff.

John C. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Suzanne L. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

Ronny E. 
Rating:
3.0

I advised the attendant that the vehicle was misaligned upon returning it and was told there was nothing that can be done

Lucia A. 
Rating:
5.0

Customer did not leave a comment.

Marlene C. 
Rating:
5.0

Customer did not leave a comment.

Zekeriya O. 
Rating:
3.0

forced to use app to check in or you would charge a "convenience" fee after hours. downloaded app, return truck as instructed. app required location settings on, then after adding several pics of mileage and fuel, the app would not advance. I then had to call customer service to put notes in the system about this disruptive experience. I should receive a "convenience" payment for my inconvenience. If you're going to force people to move to your business practices / processes, make sure it works.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Melinda L. 
Rating:
5.0

Customer did not leave a comment.

Roy A. 
Rating:
4.0

See comments on related contract Why did I have to go to Philadelphia to pick up an auto transport when one was available at this location Not happy!

Larry U. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
3.0

Customer did not leave a comment.

Emily L. 
Rating:
1.0

I use Uhual for my rentals. This is the second encountered that I had With UHual in Eddystone trying to overcharge me for my rentals. The first encountered was when I brought the rental back and dropped it off and when my receipt came to my email I noticed my card was overcharged. I called the facility and disputed the charges with the guy that did the transaction and I told Him that I took before and after pictures and stated that the miles was incorrect and I had to show him the pictures and he refunded my money. This time I rented the uhual for a couple of hours to help my daughter move. Upon returning the vehicle I stood There and watch the associate inspect the vehicle, miles and gas ( in which I went Over the amount that required for the return of gas) she stated everything was good and I was Actually a mile less than expected. Half hour after I got Home the associate called me and stated that when she was cleaning the van she noticed a hole in the middle & I said Hole in the middle of what? And she stated hole in the middle of the driver and passenger seat. I told Her that there was no hole in the middle of the seats because I was the only driver of the vehicle. I have A witness that will also state that there was no hole in the seats while the vehicle was operated by me. She in returned stated that she's going to speak to her associate that brought the van in & I agreed with her her to speak to her associate. I feel offended If it was a hole in the van seats she would've noticed upon inspection before & after I rented The vehicle in my presence. If I keep running into these inconveniences I will No longer rent or refer uhaul to family and friends.

DELLA K. 
Rating:
5.0

Customer did not leave a comment.

damion C. 
Rating:
5.0

It was all good

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Sophien K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
1.0

I was a half hour late due to traffic and the gentleman was very rude that called us. He said the next customer was waiting. Why would you rent out vehicles back to back? You should have an hour in between rentals! When we returned the van, he rudely said you didn't vacuum van so now I have to charge $25! I said no one told me this! He said when you rented it you were told to which I replied, you were the one that rented it me! Then he got in the van and pointed to a very small sign! First of all, the van was dirty to begin with! And, I'm handicapped (disabled) how on earth was I getting into the van to vacuum it??? And what vacuum hose can reach into the van anyway! This is a total scam to get $25 extra from customers! So very wrong! Never again! Customer Service is obviously not important to this location!

Megan R. 
Rating:
5.0

Customer did not leave a comment.

Samantha O. 
Rating:
5.0

I honestly can't think of anything to improve what is always a great experience. The staff(Ace & Yolanda) is very helpful & knowledgeable

George L. 
Rating:
5.0

Customer did not leave a comment.

Lyanda D. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

walter S. 
Rating:
5.0

I was very satisfied with the service and vehicle.I will be sure to use this location again.Thank you.

Edgar J. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

always great staff and freindly

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
3.0

I did not request additional insurance and it was not included in the original quote. When given my amount I saw that it had been added in without my knowledge or consent. I had to ask that it be removed.

tim R. 
Rating:
3.0

the truck was not road-worthy and they overcharged me the trucks are rented by the day, not the hour, for that reason alone I would advise people to avoid these cheaters

Gabriel A. 
Rating:
5.0

Customer did not leave a comment.

EVELYN G. 
Rating:
5.0

Customer did not leave a comment.

Christy L. 
Rating:
5.0

Not much, the online check-in and check-out were incredibly easy. The only thing I had to do was go inside the building for the key.

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

Customer did not leave a comment.

Paulette M. 
Rating:
5.0

Keep up the good work.

kim C. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
1.0

No one explained to me about the 24/7 drop off and I got charged an extra $50 . I called and called and called U-Haul to get help and got no help. Never again will I rent from U-Haul.

Margaret N. 
Rating:
3.0

Customer did not leave a comment.

Shamira B. 
Rating:
5.0

Customer did not leave a comment.

Vahram S. 
Rating:
3.0

I told them inside of the uhaul on the floor had sticky spots when I picked it up and they still charge me for the cleaning fee at the return

Qiye M. 
Rating:
5.0

Customer did not leave a comment.

tatsuiko K. 
Rating:
5.0

Customer did not leave a comment.

Jose E. 
Rating:
5.0

Customer did not leave a comment.

Katherine L. 
Rating:
3.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Roslyn T. 
Rating:
5.0

The service at the location is very supportive. I appreciate the self-service online experience, but the staff there was at the ready able to assist as needed. This is the second rental from this location in the past month and we will be using them again when our needs arise. Thank you.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Margarita D. 
Rating:
2.0

Customer did not leave a comment.

Rogelio C. 
Rating:
1.0

The vehicle smelled like garbage and would not start for two hours while I was on hold for over an hour trying to contact roadside assistance. I am really unhappy and would like a refund immediately.

Tamiya M. 
Rating:
5.0

love the process

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
4.0

Only because I am so forgetful maybe you can make sure that the customer checks for everything they requested is in the truck before they leave. Everything else was fine.

Vera J. 
Rating:
4.0

Customer did not leave a comment.

kevin K. 
Rating:
5.0

Excellent team!

Emmanuel M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

One the Website the motorcycle trailer is listed as a 4x8. That is too short to trailer my bike. When I visited the dealer I found they are actually 4x9 and that is what is on the trailer. Hopefully UHaul will change their website to reflect this. There are many larger bikes that will not fit on a 4x8. The trailer was great. Ez to load and tow.

John S. 
Rating:
5.0

Customer did not leave a comment.

Erwin W. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
4.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Harry T. 
Rating:
4.0

Customer did not leave a comment.

Aina C. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Jacquelin N. 
Rating:
5.0

Thank you for your service!

LEVELLE T. 
Rating:
5.0

Customer did not leave a comment.

Mary Pam A. 
Rating:
1.0

Worse experience! I would advise anyone to stay away from uhaul

Selena C. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Friendly helpful staff

Dina B. 
Rating:
4.0

When the self serve on line tools fail, the office employees should be able to help a customer without additional charges. I was told the delay was due to someone calling my backup phone number. What! And it would cost me $30 to have the office staff complete my reservation! There want a single other customer in the place when I needed help. Don't do that to customers.

Samuel S. 
Rating:
5.0

The air conditioning in the truck did not work on a very hot and humid day. Also, the right side mirror would not move!

Catherine K. 
Rating:
5.0

The young man that helped me, I never got his name, so sorry, was INCREDIBLE!!! It's great to meet someone who is so positive and was a pleasure to do business with

John G. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Would use again....!

BruceA S. 
Rating:
4.0

Unfortunately only 1 employee to run the show. The store can get crowded very fast, which leads to longer wait time. He does well but, it can be frustrating.

KEVIN B. 
No reviews have been submitted for this location.

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