Customer Reviews for U-Haul of Crum Lynne

3,066 reviews

612 Chester Pike   Crum Lynne, PA 19022
(Rt 13 @ Sloam)

(610) 833-1221

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(610) 833-1221

612 Chester Pike
Crum Lynne, PA 19022
(Rt 13 @ Sloam)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly employees, very helpful. The employees here were shocked at the condition of the truck that was rented to me.

John C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Mady S. 
Rating:
4.0

New cleaning policy is ridiculous. I'll be looking for rentals from somewhere else going forward.

Adam L. 
Rating:
5.0

Great customer service!

Robin T. 
Rating:
5.0

I think the service received was excellent..your agent was very friendly and made the transaction very easy. Thank you

Josephine M. 
Rating:
3.0

Customer did not leave a comment.

Laneya D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Nothing

james D. 
Rating:
4.0

Staff is excellent & very helpful

George L. 
Rating:
1.0

I have been over charge for my price

freda B. 
Rating:
5.0

Customer did not leave a comment.

Augie P. 
Rating:
5.0

The people at the Uhaul are nice, professional, helpful. You can buy whatever you need from them. But make sure you are dealing with them and Not the food pantry 1 next door. I had reserved a 15ft truck for 6/3 to 6/5. I got there and they had no trucks. I'll call around for a truck. I said no. And walked over to this Uhaul which is right next to them and was able to get a truck. I just would like to thank the young lady for all of her help and understanding. I'll alway go see her for a moving truck.

GARY S. 
Rating:
5.0

Nothing

Jill G. 
Rating:
2.0

After waiting 3 days to be told I will not have a truck on Thursday the 2nd then finding one only be told 2 hours later that the truck was stolen off the lot find another 1 at crumlin location and being told that I couldn't drop it off In Writing PA had to drive it back and drop it off there even though somebody at u-haul told me 10' and longer can be done 1 way and Crumlin PA told me said no

RUSSELL N. 
Rating:
5.0

Customer did not leave a comment.

Kirk L. 
Rating:
5.0

Customer did not leave a comment.

Francis H. 
Rating:
5.0

Nothing! The team here is all awesome!

LURA B. 
Rating:
3.0

N/a

KENNETH H. 
Rating:
5.0

always a pleasure ,staff is always great

Michael M. 
Rating:
5.0

Honestly the two people at this location while I was there are amazing people. Very friendly helpful and informative. They made the process quick and simple

Patricia W. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
2.0

Customer did not leave a comment.

Nabil N. 
Rating:
4.0

Customer did not leave a comment.

Lisa H. 
Rating:
1.0

When we arrived, the person we met with walked around the truck and said we were ok to leave. Then they turn around and sit on receiving in the truck for 2.5 hours, which made the truck "1 hr late to be recieved in". We were then charged a fee for being late even though we weren't. We have contested the charges with corporate uhaul. They told us the location was supposed to call us back and never did. I'm going to give it one more try but by the looks of how this location functions, I'm going to have to take it to my credit card now to stop payment. I'm so incredibly disappointed. Have used uhaul many times and never had such a bad experience. Very poor customer service and illegal to charge someone falsely.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

The U-Haul representatives were friendly and very attentive to my schedule appointment. They were very helpful in helping me navigate the confirmation information on my phone. And making sure l had everything l needed before I left with my truck. I would definitely recommend this location for future business.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
4.0

U haul leaked, over charged even after I updated due to the soaked mattress we needed additional day

Dawn J. 
Rating:
5.0

Great location

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
3.0

Stop double dipping by charging per mile and having customer replace gas. It should be one or the other.

Micheal B. 
Rating:
3.0

Recommendation with hesitancy. I thought the total charged was off. When getting home calculated on my own and the amount was incorrect. Had to go back th

Bernard D. 
Rating:
5.0

Customer did not leave a comment.

DAVON H. 
Rating:
5.0

Customer did not leave a comment.

MORRIS D. 
Rating:
5.0

Nothing. Very respectful!

LTANYA S. 
Rating:
5.0

The gentleman who assisted me was awesome. I will definitely refer family and friends to this location due to his knowledgeable and professional service!

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Debbie S. 
Rating:
5.0

Customer did not leave a comment.

Justyn R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

Luz B. 
Rating:
5.0

Very clean store very well organized very very happy all the time I will continue to come in and recommend to all my friends and family thank you very much😊

LEONARD W. 
Rating:
5.0

always great at this location

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Philip W. 
Rating:
5.0

Well maintained

MORRIS D. 
Rating:
4.0

Customer did not leave a comment.

Carmine M. 
Rating:
5.0

always great service at this location, easy pickup and easy return

Michael M. 
Rating:
5.0

I have rented many times but not from this location it's by far the best ever I will be using this location from now on and recommending it to my friends

Luis G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
3.0

The location had lots of trucks and options which was very nice. The staff was very helpful and friendly. The office inside was a bit cluttered.

jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Dina I. 
Rating:
5.0

Everyone I encountered was friendly and helpful. Would recommend to anyone needing to move or rent a truck in a pinch.

GERRI K. 
Rating:
5.0

You all was great! I appreciate the service!

Shakeria L. 
Rating:
5.0

Customer did not leave a comment.

Alexi M. 
Rating:
3.0

No comment

tom T. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

The young man that met me outside when I arrived was very friendly and helpful.

mike M. 
Rating:
5.0

Customer did not leave a comment.

GERRI K. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Excellent service from the staff

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
2.0

I returned the trailer around 11:30 am but had it until 6:30 that night. I then received a call saying it was not returned. This is not acceptable. The lady at this location did not report the trailer was returned. I have dealt with this location many times for a couple rentals and many propane purchases.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

LEONARD W. 
Rating:
5.0

Great staff, and quick service. I will be using this location for future rentals.

James B. 
Rating:
5.0

Customer did not leave a comment.

james E. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

ROBERRT H. 
Rating:
5.0

Thank you

judy B. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

We had a great experience and would recommend u haul to friends and family

Greg D. 
Rating:
5.0

Make sure the inside is clean

KATHERINE L. 
Rating:
5.0

Alonzo was very knowledgeable and helpful guiding me through the entire process from the start to the end. Definitely will recommend this location

Alpha D. 
Rating:
5.0

Customer did not leave a comment.

Joanne B. 
Rating:
5.0

Customer did not leave a comment.

Shahir B. 
Rating:
4.0

Customer did not leave a comment.

Tina C. 
Rating:
5.0

The gentleman at this location is extremely helpful and friendly. Moreover, this location is always ready to help

Maurice K. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

The people that work at the Crumm Lynn location, Amar, Lorenzo & Yolanda are exceptional at what they do. They are always very helpful & pleasant

George L. 
Rating:
5.0

They were friendly and helpful. Made sure everything was right and working before I left.

Robert B. 
Rating:
5.0

Price too high

Ebbonie H. 
Rating:
5.0

use it for work and moving HVAC equipment always great there and helpful make a note that van needs windsheild wipers bad it was hard to see in rain

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Robin T. 
Rating:
5.0

Everything was well . Excellent customer service. They was real helpful for everything.

ALVIS B. 
Rating:
5.0

Customer did not leave a comment.

Bohdan S. 
Rating:
5.0

Amara and his staff are great to work with

BRIAN V. 
Rating:
4.0

Difficult to maneuver trailer into spot for return.

James B. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
1.0

Horrible the lie about the miles and gas

Micheal M. 
Rating:
1.0

negligence in uhaul behalf i have been arrested and falsley accused of stealing a truck, and accused of damaging the same truck

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

ERVIN E. 
Rating:
5.0

I am truly satisfied with the associates at this location . From when I picked up the truck to dropping off , the customer service was the greatest. They should be recognized as an asset to your company. Thank you again !

Chan C. 
Rating:
5.0

Customer did not leave a comment.

Yisa A. 
Rating:
4.0

Customer did not leave a comment.

Adriana A. 
Rating:
4.0

didn't expect me to back the trailer into the small spot where it needed to go :-)

Robert B. 
Rating:
5.0

Everything from the staff and their help to the condition of the vehicle I rented was perfect. The two young staff members were both polite and helpful as well as knowledgeable about your product.

JOHN D. 
Rating:
5.0

Excellent service, very helpful employees!

Kenneth Y. 
No reviews have been submitted for this location.

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