When we arrived, the person we met with walked around the truck and said we were ok to leave. Then they turn around and sit on receiving in the truck for 2.5 hours, which made the truck "1 hr late to be recieved in". We were then charged a fee for being late even though we weren't. We have contested the charges with corporate uhaul. They told us the location was supposed to call us back and never did. I'm going to give it one more try but by the looks of how this location functions, I'm going to have to take it to my credit card now to stop payment. I'm so incredibly disappointed. Have used uhaul many times and never had such a bad experience. Very poor customer service and illegal to charge someone falsely.
Michael B.Customer Reviews for U-Haul of Crum Lynne
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul representatives were friendly and very attentive to my schedule appointment. They were very helpful in helping me navigate the confirmation information on my phone. And making sure l had everything l needed before I left with my truck. I would definitely recommend this location for future business.
Chris S.U haul leaked, over charged even after I updated due to the soaked mattress we needed additional day
Dawn J.Great location
Kenneth H.Stop double dipping by charging per mile and having customer replace gas. It should be one or the other.
Micheal B.Recommendation with hesitancy. I thought the total charged was off. When getting home calculated on my own and the amount was incorrect. Had to go back th
Bernard D.Nothing. Very respectful!
LTANYA S.The gentleman who assisted me was awesome. I will definitely refer family and friends to this location due to his knowledgeable and professional service!
Charles W.Very clean store very well organized very very happy all the time I will continue to come in and recommend to all my friends and family thank you very much😊
LEONARD W.always great at this location
Michael M.Well maintained
MORRIS D.always great service at this location, easy pickup and easy return
Michael M.I have rented many times but not from this location it's by far the best ever I will be using this location from now on and recommending it to my friends
Luis G.The location had lots of trucks and options which was very nice. The staff was very helpful and friendly. The office inside was a bit cluttered.
jonathan M.Everyone I encountered was friendly and helpful. Would recommend to anyone needing to move or rent a truck in a pinch.
GERRI K.You all was great! I appreciate the service!
Shakeria L.No comment
tom T.The young man that met me outside when I arrived was very friendly and helpful.
mike M.Excellent service from the staff
Kenneth B.I returned the trailer around 11:30 am but had it until 6:30 that night. I then received a call saying it was not returned. This is not acceptable. The lady at this location did not report the trailer was returned. I have dealt with this location many times for a couple rentals and many propane purchases.
Michael T.Great staff, and quick service. I will be using this location for future rentals.
James B.Thank you
judy B.We had a great experience and would recommend u haul to friends and family
Greg D.Make sure the inside is clean
KATHERINE L.Alonzo was very knowledgeable and helpful guiding me through the entire process from the start to the end. Definitely will recommend this location
Alpha D.The gentleman at this location is extremely helpful and friendly. Moreover, this location is always ready to help
Maurice K.The people that work at the Crumm Lynn location, Amar, Lorenzo & Yolanda are exceptional at what they do. They are always very helpful & pleasant
George L.They were friendly and helpful. Made sure everything was right and working before I left.
Robert B.Price too high
Ebbonie H.use it for work and moving HVAC equipment always great there and helpful make a note that van needs windsheild wipers bad it was hard to see in rain
Michael M.Everything was well . Excellent customer service. They was real helpful for everything.
ALVIS B.Amara and his staff are great to work with
BRIAN V.Difficult to maneuver trailer into spot for return.
James B.Horrible the lie about the miles and gas
Micheal M.negligence in uhaul behalf i have been arrested and falsley accused of stealing a truck, and accused of damaging the same truck
RYAN M.I am truly satisfied with the associates at this location . From when I picked up the truck to dropping off , the customer service was the greatest. They should be recognized as an asset to your company. Thank you again !
Chan C.didn't expect me to back the trailer into the small spot where it needed to go :-)
Robert B.Everything from the staff and their help to the condition of the vehicle I rented was perfect. The two young staff members were both polite and helpful as well as knowledgeable about your product.
JOHN D.Excellent service, very helpful employees!
Kenneth Y.Truck smelled like pee!!!
Daniel H.Nothing that i can think of, your doing a good job overall, keep up the good work & please keep the 2 Employees that you have at The Crum Lynne Facility, Tks!
DONNA Y.Service was fast and easy Always a great help when I rent
Michael M.excellent service from beginning to end.
LESLIE C.There must have been an issue with the app as the moving labor did not get booked with the booking and we could not get help. The agent would not let us extend the rental even though we did not have it for 24 hours. Originally booked for 6 hours. Not very helpful.
Jacqueline T.Competent, prompt, and courteous service/
Dennis K.They were very polite people help me everything thanks uhaul
BIRAHIMA D.Your associate was very thoughtful very helpful and extremely courteous I will do business again with this location.
MICHAEL J.I returned the truck with the proper amount of fuel and I was charged a fee of $30 to put 2 gallons of gas in the truck, will never recommend or use U Haul again.........
DANIEL L.It doesn't matter who the employee is that I have dealt with, I get the same level of professionalism & assistance every time. I would definitely recommend this location for your moving or hauling needs.
GEORGE L.Everything went very smooth great day for a move
Daniel M.Every time I have used them, without fail they have been nothing less than stellar and very professional and courteous. A1 treatment every time around. And my friends have said the same thing. They have proved true in their professionalism's. Great customer service.
Andrew B.No improvements needed
JONATHAN B.No changes needed. Yolanda was great. Very friendly and knowledgeable. She is an asset to UHaul.
JOSEPH G.