When we arrived, the person we met with walked around the truck and said we were ok to leave. Then they turn around and sit on receiving in the truck for 2.5 hours, which made the truck "1 hr late to be recieved in". We were then charged a fee for being late even though we weren't. We have contested the charges with corporate uhaul. They told us the location was supposed to call us back and never did. I'm going to give it one more try but by the looks of how this location functions, I'm going to have to take it to my credit card now to stop payment. I'm so incredibly disappointed. Have used uhaul many times and never had such a bad experience. Very poor customer service and illegal to charge someone falsely.Michael B.
Customer Reviews for U-Haul of Crum Lynne
Crum Lynne, PA 19022
(Rt 13 @ Sloam)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Donald L.
Customer did not leave a comment.Larry R.
The U-Haul representatives were friendly and very attentive to my schedule appointment. They were very helpful in helping me navigate the confirmation information on my phone. And making sure l had everything l needed before I left with my truck. I would definitely recommend this location for future business.Chris S.
Customer did not leave a comment.Bryan M.
Customer did not leave a comment.JOSEPH M.
U haul leaked, over charged even after I updated due to the soaked mattress we needed additional dayDawn J.
Great locationKenneth H.
Customer did not leave a comment.james D.
Stop double dipping by charging per mile and having customer replace gas. It should be one or the other.Micheal B.
Recommendation with hesitancy. I thought the total charged was off. When getting home calculated on my own and the amount was incorrect. Had to go back thBernard D.
Customer did not leave a comment.DAVON H.
Customer did not leave a comment.MORRIS D.
Nothing. Very respectful!LTANYA S.
The gentleman who assisted me was awesome. I will definitely refer family and friends to this location due to his knowledgeable and professional service!Charles W.
Customer did not leave a comment.Debbie S.
Customer did not leave a comment.Justyn R.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.EDWARD W.
Customer did not leave a comment.Luz B.
Very clean store very well organized very very happy all the time I will continue to come in and recommend to all my friends and family thank you very much😊LEONARD W.
always great at this locationMichael M.
Customer did not leave a comment.Philip W.
Well maintainedMORRIS D.
Customer did not leave a comment.Carmine M.
always great service at this location, easy pickup and easy returnMichael M.
I have rented many times but not from this location it's by far the best ever I will be using this location from now on and recommending it to my friendsLuis G.
Customer did not leave a comment.STEVEN M.
The location had lots of trucks and options which was very nice. The staff was very helpful and friendly. The office inside was a bit cluttered.jonathan M.
Customer did not leave a comment.Dina I.
Everyone I encountered was friendly and helpful. Would recommend to anyone needing to move or rent a truck in a pinch.GERRI K.
You all was great! I appreciate the service!Shakeria L.
Customer did not leave a comment.Alexi M.
No commenttom T.
Customer did not leave a comment.jim M.
The young man that met me outside when I arrived was very friendly and helpful.mike M.
Customer did not leave a comment.GERRI K.
Customer did not leave a comment.George L.
Excellent service from the staffKenneth B.
Customer did not leave a comment.John I.
I returned the trailer around 11:30 am but had it until 6:30 that night. I then received a call saying it was not returned. This is not acceptable. The lady at this location did not report the trailer was returned. I have dealt with this location many times for a couple rentals and many propane purchases.Michael T.
Customer did not leave a comment.LEONARD W.
Great staff, and quick service. I will be using this location for future rentals.James B.
Customer did not leave a comment.james E.
Customer did not leave a comment.David C.
Customer did not leave a comment.ROBERRT H.
Thank youjudy B.
Customer did not leave a comment.Douglas D.
We had a great experience and would recommend u haul to friends and familyGreg D.
Make sure the inside is cleanKATHERINE L.
Alonzo was very knowledgeable and helpful guiding me through the entire process from the start to the end. Definitely will recommend this locationAlpha D.
Customer did not leave a comment.Joanne B.
Customer did not leave a comment.Shahir B.
Customer did not leave a comment.Tina C.
The gentleman at this location is extremely helpful and friendly. Moreover, this location is always ready to helpMaurice K.
Customer did not leave a comment.JASON T.
The people that work at the Crumm Lynn location, Amar, Lorenzo & Yolanda are exceptional at what they do. They are always very helpful & pleasantGeorge L.
They were friendly and helpful. Made sure everything was right and working before I left.Robert B.
Price too highEbbonie H.
use it for work and moving HVAC equipment always great there and helpful make a note that van needs windsheild wipers bad it was hard to see in rainMichael M.
Customer did not leave a comment.Robin T.
Everything was well . Excellent customer service. They was real helpful for everything.ALVIS B.
Customer did not leave a comment.Bohdan S.
Amara and his staff are great to work withBRIAN V.
Difficult to maneuver trailer into spot for return.James B.
Customer did not leave a comment.Steve H.
Horrible the lie about the miles and gasMicheal M.
negligence in uhaul behalf i have been arrested and falsley accused of stealing a truck, and accused of damaging the same truckRYAN M.
Customer did not leave a comment.ERVIN E.
I am truly satisfied with the associates at this location . From when I picked up the truck to dropping off , the customer service was the greatest. They should be recognized as an asset to your company. Thank you again !Chan C.
Customer did not leave a comment.Yisa A.
Customer did not leave a comment.Adriana A.
didn't expect me to back the trailer into the small spot where it needed to go :-)Robert B.
Everything from the staff and their help to the condition of the vehicle I rented was perfect. The two young staff members were both polite and helpful as well as knowledgeable about your product.JOHN D.
Excellent service, very helpful employees!Kenneth Y.
Truck smelled like pee!!!Daniel H.
Nothing that i can think of, your doing a good job overall, keep up the good work & please keep the 2 Employees that you have at The Crum Lynne Facility, Tks!DONNA Y.
Customer did not leave a comment.George P.
Customer did not leave a comment.Samuel C.
Customer did not leave a comment.VICTOR C.
Service was fast and easy Always a great help when I rentMichael M.
Customer did not leave a comment.Louis B.
Customer did not leave a comment.ANTHONY C.
Customer did not leave a comment.Edwards M.
Customer did not leave a comment.Kimberly H.
excellent service from beginning to end.LESLIE C.
There must have been an issue with the app as the moving labor did not get booked with the booking and we could not get help. The agent would not let us extend the rental even though we did not have it for 24 hours. Originally booked for 6 hours. Not very helpful.Jacqueline T.
Customer did not leave a comment.GLENNINES W.
Customer did not leave a comment.GREGORY D.
Competent, prompt, and courteous service/Dennis K.
They were very polite people help me everything thanks uhaulBIRAHIMA D.
Your associate was very thoughtful very helpful and extremely courteous I will do business again with this location.MICHAEL J.
I returned the truck with the proper amount of fuel and I was charged a fee of $30 to put 2 gallons of gas in the truck, will never recommend or use U Haul again.........DANIEL L.
It doesn't matter who the employee is that I have dealt with, I get the same level of professionalism & assistance every time. I would definitely recommend this location for your moving or hauling needs.GEORGE L.
Everything went very smooth great day for a moveDaniel M.
Every time I have used them, without fail they have been nothing less than stellar and very professional and courteous. A1 treatment every time around. And my friends have said the same thing. They have proved true in their professionalism's. Great customer service.Andrew B.
No improvements neededJONATHAN B.
No changes needed. Yolanda was great. Very friendly and knowledgeable. She is an asset to UHaul.JOSEPH G.
Customer did not leave a comment.DONALD M.
Customer did not leave a comment.YOLANDA B.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!