Awful. Was given a vehicle with 1/4 tank, told to return it with a 1/4 tank. Got very, very close but because from someone's perspective I was a faction below I got charged $48. Then when I called and complained I was told if I had brought it in above 1/4 tank I would've gotten a credit. Never old that. So as a customer I am struggling to get it into the shop near 1/4 because no way do I want to give UHaul free gas. I realize this is all a scam to get more gas or get the penalty. Rather than giving me a vehicle with a full tank so I can return it full, you play these games so you win and customer loses. $1300 rental and I get pinged with another $48. Really pissed.
THOMAS WCustomer Reviews for U-Haul of Crum Lynne
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff member was on point and kept the lines moving. Highly recommend this location for staff alone 7/5/25
DAVID PThe lady at the desk was on her phone on ear buds and texting the whole transaction getting my rental ohh..and on her giant vape. Completely unprofessional. Littlerally the only thing she did was type and hand me keys. Everything is self serve now. Having to use my phone to do everything. Its not at all convenient. Quite confusing. Photo upload option wasn't working. Adding stress to an already stressful day. And now the $2 a mile charge ....I will not be returning to thjs location. Perhaps use a different rental truck company all together.
Meghan SThe customer service agent who assisted me was very helpful and pleasant to work with!
MICHAEL WMy initial reservation was canceled, I had to pick up the rental equipment at a different location much further away.
MICHAEL MYOLANDA WAS GREAT. KEEP HER THERE WITH MORE PAY
Leonard HBecause of our current weather situation being very hot please ensure that the vehicles a/c is working properly
Michael TWindshield was filthy and there was no washer fluid. Made it hard to drive at night.
KENNETH Acustomer service here is always the worst. my interactions were poor and its ALWAYS about them and the idiotic rental process and app. has anyone in marketing or corporate ever rented a truck? Really dread having to rent there.
Michael VThe woman who helped me out was extremely pleasant to deal with.
JEREMY KThe woman who helped me out was extremely pleasant to deal with.
JEREMY KYolanda was super helpful, as the U-Haul computer system was down when I went to pick up the truck. Still wound up waiting for the truck another day due to computer system failure.
Francois Lcustomer service here is always the worst. my interactions were poor and its ALWAYS about them and the idiotic rental process and app. has anyone in marketing or corporate ever rented a truck? Really dread having to rent there.
MICHAEL VParking lot very dark when truck was returned.
YVETTE LThe staff were efficient and friendly and attentive. However, the location is understaffed, resulting in long wait times (e.g., 30+ minutes to drop off a trailer, 20+ minutes to pick up. In addition, the site was crowded and difficult to enter from the street and navigate on both pickup and drop off. Overall, it was a hassle to deal with this location, despite the good staff people.
Colin MI've been using this company for years and always good customer service but this location is excellent. They answered all my questions in a way I could understand and helped me pick up the correct size rental I needed.
STEVEN FRespectable service
KENNETH HNice and polite people at the site and on the phone
RICKY WReturned the truck one day early and you automatically charge my card $30 for over mileage. Was not notified of a mileage limit. You could also make more than $30 with the extra day I gave you for free already.
RYAN LEasy pick up and drop off. Smoothest rental experience I have ever had.
DANIEL FAlways have a great experience at this location and the employees especially the girl in the office is very nice and helpful!
Perry CI reserved a 15ft van online and when I got there they had none. They put me in another van and the cup holder was not clean at all
SARAH HReturn the money that was supposed to be returned after I brought the truck back
JOSEPH PJust a little cleaner in cab, smelled of smoke and weed. Nothing too crazy truck did the job no problems at all or surcharges.
Kenneth DWas not happy with service received from U-Haul. Picked up truck and was not notified of the amount of mileage that I could drive before I was charged a surcharge. I was also charged for an extra day when I did not have the truck for an extra day. Customer service worked with me to get a refund, but overall I’m not happy with the U-Haul services and how little they explained everything to me. They were quick to take my money, but not quick to explain the rules and extra fees involved.
JAMIE BNever received my final invoice after returning truck
Brian Boutstanding customer service
Vincent MI have used UHaul for years. I really enjoyed meeting the rep at this particular location. This was a one-way rental, and I had traveled a long distance to get to this location. He had everything ready for me before I arrived. I had received status updates during my travels leading up to my flight to Philadelphia. He made this trip a huge success by starting off with everything aligned. I could not have asked for a better way to start this trip.
ROBERT JCrum Lynne location is the best I have ever dealt with, in over 25 years of renting Uhauls. I attribute this to the management, which always goes above and beyond.
David LThe 2 gentleman i dealt with were awesome will recommend to others
JAMES DI did not receive the dolly for use
Tina SI was quoted a price
ROBERT MCustomer service was great
ROBERT MMy drivers license was not given back to me… although he says he did he did not.
SHERRY MThe employee was great, but the van was horrible. Very bad on gas.
KIMBERLY REverything went smoothly and fast,many Thanks
Mary NI completely swept the back of the truck out made sure nothing was in it. They sent me a picture with nothing in it and said they had to clean it out for $100 extra. I wish I could add the picture that u-haul took to this comment. The truck was spotless.
DERRICK AEasy pick up and drop off. The truck was clean and in good shape.
Geana GI didn’t get her name but woman at the front desk was a complete angel. So kind, efficient, got me out and on my way! No problems. Thank you for the fast, friendly service!
TROI-LEILANI HThe truck was clean but ran very rough. It wouldn't start at one location and gave us a scare. Eventually it started. The customer service picking up was phenomenal. Great customer service for both pick up and drop off but the young man on pick up was very good at his job. Overall a good experience
MARIE HThanks for making my experience quick and easy
James BThe turn signals and brake lights did not work on the vehicle.
OWEN FStaff was fri and hepful
TIMOTHY DVery poor customer service. The attendant was busy doing mechanical work on their own car and not attending to multiple customers in the lobby.
Robert MI didn’t expect this but it was great service.
SARDAR AIt's not this location's fault. My original reservation was booked on Highland Ave, and I was told the truck I ordered wasn't available, and was told this location was the closest. I was then sent on a wild goose chase to return it 4 different locations were involved. But not the one that I originally asked for. I then had to call to return it to the same place I picked it up. I was also charged for all Miles i used trying to return it
DAVID KMake sure your trucks are leak proof I had a lot of water damage to my stuff
MIA BEverything went well.
jim CThe only thing I could suggest, if you know that a customer brought several boxes and need to return some you guys should be able to accept the boxes back automatically.. In my case, I paid for the boxes in cash and mistakenly packed the receipt away. Now I have take the boxes to the new location and possibly check for days for the receipt verses just returning the boxes while I'm in the area. But overall a very excellent and professional experience
ERIC Rquick in and out with trailer i needed.
THOMAS ASorry to say but these customers service at this location they’re trash and bunch of criminals that give you the truck empty when you return their trucks they will go into your account and take the money outta your account extra heavy in the name of gas please don’t go at this location again please don’t go at this location
SHERIFF KBe sure the dolly is able to be attached where it should stand.
GLORIA DThere is a lot that needs to be improved! The customer service was horrible. The staff was saying in front of customers how “they don’t want to be there.” I reserved a U-Haul and then I get there, they tell me they didn’t have any. Send me to a different location just to be called and told (while I’m on my way) that the U-Haul size I needed was not there either and they couldn’t find any my size in the area. I am so upset! My experience was terrible. I would actually like for a manager to reach out to me.
LEISHLA CThe person working at the location can be a bit more attentive to the customer and also listen to what is requested.
RHONDA WThe staff were friendly and helpful. Renting the van and turning it back in were quick and simple.
ERNEST G