After having my rental switched to Del City location, understandable since I knew the previous location stated the length I wanted was not promised, I had the absolute worst customer service by the technician at the Uhual on Sunnylane road. I first arrived and said I was here to pick up and had already filled out the profile before hand online where the employee then proceeded to act like I was the biggest inconvenience of her day. She asked for my information and told me that I had signed up for the 24/7 pickup option to which I agreed and that the person I talked with on the phone said I could also come in for help if they were openâ€¦.which they obviously were. She then priced to say â€œWeeeell I can't help you I don't know how that worksâ€ and pulled out her phone to start playing Plants vs. Zombies. I sat there wondering what I was supposed to do until she finally got annoyed I was taking up space in the store and said â€œaren't you gonna go outside and get your truckâ€. Now having the tiniest bit of guidance I wondered around the outside of the building until I finally found the lock box. I was not able to get the code sent to me for an unknown reason and even after pleading for help several time the employee kept saying well I'm not in charge of that I can't help. FINALLY she agreed to call someone and after CALLING HER OWN STORE/PHONE several time she realized she needed to call someone else. Eventually someone on the phone informs her that she is indeed an employee that has the ability to do her job to which she goes â€œOhhhhhhh I didn't know the employee can open the box's to get the keysâ€ â€¦. Like the employees hadn't been the ones to do so! Overall worst experience ever and made so much worst by a snarky unhelpful employee the weekend of July 24, 2021COLE M.
Customer Reviews for U-Haul of Del City
Del City, OK 73115
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SAMUEL C.
Customer did not leave a comment.SAMMY T.
Customer did not leave a comment.CHRISTOPHER T.
Hard to get in and out of location due to having to turn around in yard. The trailer lock didn't want to open and the unit was dirty when we picked it up.DAVID C.
Customer did not leave a comment.MELVIN H.
The guy working there was helpful and friendly.Steven B.
Make sure to put the option to take the truck to a location closer to the destination of the move instead of having to take it 35 miles back and costing the customer more wasted money they should not have had to payKYLE R.
Dont go to 6027 s high bad service thereDENNIS J.
Your website changed my pickup point without my approval so I showed up at the site I chose and they didn't have my order.ERMITT B.
We had a fairly significant weight when we arrived because there were people checking to see if vehicles were available and the process was fairly slow as they were helping them look at all other locations. That's a very helpful service but for the people who did that themselves online and reserved a truck for a particular time, it would be nice if there was someone to check them in quickly and get them going.NANCY N.
Customer did not leave a comment.KEAST N.
Better Communication of drop off location. I got charged $67 more for dropping dolly off where told to drop it off at.CASEY A.
Customer did not leave a comment.OTIS M. | First Impressions
Super nice peoplejames m. | Overall Experience
Please call me 405-757-8367JERRY F.
Customer did not leave a comment.CARRIE K.
Customer did not leave a comment.WALTER R.
Will Hester Jr, General Mgr of Del City store, is knowledgeable and is always very pleasant to work with. The phone is usually answered with minimum wait time. However, I cannot say the same of the Midwest City store on 29th street. I have been on hold as long as 45 minutes. At one point I gave up and drove to the store where I saw about a dozen people in UHaul shirts walking around, but none of them offered to help four customers waiting in line. Finally, someone came in from the lot to take care of us. The people I've dealt with there are nice, but I will not return because they don't answer the phone and you can't leave a message; basically, poor customer service.LU M.
Very professional staff. Will is amazing!WILLIAM G.
Customer did not leave a comment.KATHY G.
Customer did not leave a comment.RICKEY K.
Customer did not leave a comment.AFFRICA M.
Customer did not leave a comment.Gregory W.
Customer did not leave a comment.BARBARA B.
Customer did not leave a comment.CEZELLE W.
Customer did not leave a comment.CARMEN A.
Customer did not leave a comment.D M.
Customer did not leave a comment.LUIS S.
Let us drop off at any destination same priceJAMES G.
Customer did not leave a comment.aleisha G.
Customer did not leave a comment.aleisha G.
Think I'm still owed money back from the depositSEAN W.
All was greatCARMEN A.
Customer did not leave a comment.JONELLE W.
Customer did not leave a comment.Helena C.
Customer did not leave a comment.LINDA S.
I was charged for the Dolly that we did not use nor was I asked if we used it when checking out. It was unbolted from the wall when I received the truck and that is how I left it. In fact it was in my way.WILLIAM W.
Customer did not leave a comment.MUREL H.
Wow ! First ever in 15 years of using uhaul that I ever got rented a truck that was falling apart , abs light on , check engine light on , oil light on and truck shook me so at 45 miles per hour I need to see a dr for my back ... now let's get to the not so friendly staff more worried about there kfc then helping a customer ! Watch this place also for the gas gage they told me it had 7/8 of a tank and was barely to a 1/4 tank ... and the. They advise you that if you don't put the gas where it belongs they will charge you 4.25 per gallon except they try to tell you truck has more gas than it does .... over all this location is horrible and should be closed down ! Neither one of the employees there were very polite or helpful . Will never use this location again and there trucks is unsafe for the road and they knew it ! They knew all the lights were on and the truck shook horribly at 45 mph !RENEE M.
Customer did not leave a comment.ANN G.
Customer did not leave a comment.BRIDGET S.
Customer did not leave a comment.ANGELA P.
Need to hire employees who have good customer service and are attentive to work at hand. Training on how online reservations are completed is needed. Very unhelpful staff members while visiting store. Asked to rent a vehicle and staff responded that the vehicle was already reserved. However, checking online shows vehicle is available and present in parking lot. I completed online reservation in order to rent vehicle and during the check out process encountered multiple errors. Barcode was not present on store. System would not proceed from additional individual information section. Staff had to complete checkout. Recommend information technology section reviews system throughly. Bottom line hire individuals who care enough to at least be professional and competent enough to do the easy job. Also no employees were wearing masks despite the mask required sign taped to the front door due to COVID mandates.FRANKLIN A.
Customer did not leave a comment.Kristi F.
Customer did not leave a comment.Mary P.
It was a good experience. Nothing negative to sayRicky D.
Customer did not leave a comment.SARA ELIZABETH L.
Better ServiceDEYSI A.
Customer did not leave a comment.Gerald L.
I only drove about 20-30 miles max and was charged for 60 . I'm very bummed out I was overchargedTYESHA G.
Good staff, they take care of business.Joseph B.
Customer did not leave a comment.Godfrey F.
I initially was upset with everything until I spoke with someone from the Del city store I believe the manager the next morning he explained everything very clearly got all of the charge issues fixed before I even called and had everything ready to go for me that morningDEAN P.
Customer did not leave a comment.MARIA F.
Customer did not leave a comment.JUAN L.
Have the dolly's in stock that we requested.RYAN R.
Customer did not leave a comment.AMBER B.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.STEPHANIE T.
Customer did not leave a comment.LLOYD S.
Nothing. Was greatDENNIS JAMES C.
Very disappointed! Had hitch installed seems well done however price quoted & price paid was $85.07 . Originally quoted at $341.41 & was charged $426.48 . When questioning the manager about this discrepancy he said I will make it right the next time you come in. I said how come there's so much of a difference? His reply is it took him so many hours to install the hitch and my reply as well if you would work on my hitch and not wait on several other customers it wouldn't have taken as long !CURTIS S.
Customer did not leave a comment.MARK H.
Especially during this pandemic offer a few sanitizing wipes to wipe the steering wheel and spray lightly the seat (with a disenfectant product. The outside open bay where boxes and items were placed had not been swept out. Little dried mud. Not awfulâ€”- bit not swept cleaned from previous customer use. The guy begins the desk very courteous. Explained the contract to me thoroughly. Offered the $10 CDW fee since I had not checked that in the event something COULD HAPPEN. Suggested this because if there had been a problem / calamity this fee would save the client â€”-MEâ€” from excessive financial involvement for a very nominal fee. I also noticed employee clean uniform and clean shaven / appearance very presentable for the job . AND HE HAD ON HIS MASK ðŸ˜· !!RITA C.
Yes, very friendly and professionally treated - can not even think of anything negative, processing my reservation, pick and drop off - no issues at all - smoothJAMES C.
Customer did not leave a comment.HARVEY S.
Customer did not leave a comment.PAULA H.
Ditto! Ditto!ROSALYN M.
Customer did not leave a comment.James S.
No issues. I didn't have a reservation and was still able to rent a truck with no problems.RESSA W.
Customer did not leave a comment.Lawrence R.
The truck had a awful smell (like cat urine) that was so bad I purchased air freshners and let them sit in the truck for several days prior to departure. The interior was also dirty with coffee stains, leaves and other debris. Lastly, this is my 4th 26ft rental in within 2 months time and this truck had a vibration in the front end that was at some times bothersome to endure.CLYDE F.
Customer did not leave a comment.DIANA G.
Customer did not leave a comment.Eddie M.
The customer service that I received today was excellent I have no complaint. Yes I will recommend other people to use you allJust keep up the good work.JUDY J.
Customer did not leave a comment.JOSEPH M.
Very courteous, made drop-off super simple.Karl W.
When WE drove in they acted like take this trailor somewhere else. We had already took it to another place that we was suppose to drop it off. We didn't feel we didn't need to drive all over town to drop it off.Christina L.
Customer did not leave a comment.JAY A.
Customer did not leave a comment.VERONICA B.
Sweeping out the back of the truck.TAYLOR C.
Customer did not leave a comment.NATHAN T.
Customer did not leave a comment.christofer s. | Overall Experience
Nothing, everything was perfect and smooth! I was in and out of the office in less than 5 minutes while getting and returning the truck! EFFORTLESS!!ðŸ¥°Tamra C.
Customer did not leave a comment.RUSSELL P.
Customer did not leave a comment.Markesha C.
You don't need to your people were very good.JOHN F.
Tyler was very friendly and got me hooked up in minutes. Also, very reasonable price.CRAIG D.
had trailer for one day was charged for two days.RODGER L.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.Karen H.
I did recommend this location to my friend. This past week was my friend and I using this location for help with moving needs. It is my 3rd visit to this locationALBERTO G.
Customer did not leave a comment.Liza S.
Customer did not leave a comment.Steven H.
My experience was great! Quick service!K H.
Customer did not leave a comment.STEVEN P.
Customer did not leave a comment.Ariakna A.
The lady was very nice and helpful i will come againMELVIN H.
Everything went smooth as you please.MICHAEL S.
Customer did not leave a comment.Scott S.
The online pick up is awful. If you can, just wait for them to open. It was 10x faster and easier.APRIL M.
I WAS CHARGED FOR EXTRA MILAGE I DID NOT DRIVE.Tamia T.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!