Customer Reviews for U-Haul of East Orange

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul of East Orange

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

JANET L.
Rating:

Customer did not leave a comment.

Durwin J.
Rating:

This location was opened late. I had a 7 am pick up. Staff did not show up until nearly 7:30 am

Jullone B.
Rating:

I made a reservation that was confirmed and I chose the service where I do self-check-in and self check out. When I arrived at the location and I started the check-in process using the app, the vehicle wasn't and the location specified in the picture. So, I had to go inside the building to speak to someone. When I told the representative that the vehicle is not at the location where it says on the app, he asked to see my phone and I complied. He did something on my phone and took me so somewhere else in the parking lot and heading me the key. When I checked the back of the van, there were no furniture pads and dolly as requested in my reservation. I went back to speak to him and he told me there were none at the location and I'm not charged for it. I had to go to another U-Haul location to pick up the pads and dolly. Again, when I return to the location, I followed instructions on the app to check out so I went to the parking lot to park. While checking out on the app, a representative came next to the window and ask me to return the vehicle to the front, which I did. He did a walk-through and then told me I'm good and I will receive the contract in an email. While in-vehicle on the app, I saw that the contract was closed with furniture pads and a dolly, the same items I was told I won't be charged for. I went back to the representative and he told me to call the next day which I did. They told me that my money will be refunded within 3-5 business days. Long story short, there is no self check-in or checkout and I think that confuses the employees when a customers uses that service.

RUBY B.
Rating:

If reservations are made then the contract should be acknowledged. I had to do everything all over when I arrived at the uhaul.

KAREEMAN E.
Rating:

Customer did not leave a comment.

Joe M.
Rating:

Customer did not leave a comment.

Lillie M.
Rating:

Customer did not leave a comment.

kelvys S.
Rating:

Customer did not leave a comment.

stuart M.
Rating:

The pickup took a while, it appeared they were short staffed with only 1 gentleman working the counter. On the return the gentleman was extremely helpful and professional.

KELLY D.
Rating:

Customer did not leave a comment.

Katie S.
Rating:

Customer did not leave a comment.

KEISHA H.
Rating:

Service was awesome 👌

Brendan S.
Rating:

It would be nice to have the person behind the cashier to have a clear view of who comes in and it would be nice to have a direct view when you walk in with the person behind the register. You have all these boxes blocking the view right on the middle of the floor and those can be moved along the wall. That bothered me

TARAH A.
Rating:

Customer did not leave a comment.

jesus E.
Rating:

Everything is good guys keep doing the good work

ROBERT M.
Rating:

Please have a new supply of,furniture pads.

DAVID T.
Rating:

Customer did not leave a comment.

STEPHON B.
Rating:

Simple, courteous, efficient, it was exactly what i asked for :) great job dont stop.

LEROY A.
Rating:

Customer did not leave a comment.

JAMES W.
Rating:

Only problem: slowness to check truck in when I returned it.

Miesha S.
Rating:

I had no issues with the location or pick up. I did my reservation and pick up through my phone. Everything went smoothly from pick up to drop off.

Jean P.
Rating:

I am a firm believer in customer service and from management (Jeremy) to team, I feel at home when I come in for a rental. The feeling you get at UHAUL of East Orange is unmatched and I can say that this is my go-to place for truck rentals.

ASHIA H.
Rating:

Don't need to improve anything just continue the great customer service that you serve to our community.

MARCUS S.
Rating:

Service was great 👍

FELICE H.
Rating:

Customer did not leave a comment.

michael J.
Rating:

Very polite ,friendly.respectful, accommodating etc etc This is the best Uhaul dealership I've used in 35 year of Buisness. They deserve a Michelin 3 star Rating if there was one. Thank you

Robert W.
Rating:

Very efficient

HARRIET J.
Rating:

Service was expedient, friendly and efficient.

Shonelle M.
Rating:

Customer did not leave a comment.

Jacqueline L.
Rating:

The guys there were very helpful and respectful

KARLENE M.
Rating:

Today and additional $80 was taken out of my account which was never discussed. Not happy that this was never mentioned on check out.

KIMBERLY L.
Rating:

Customer did not leave a comment.

LINDA W.
Rating:

I Loved this service it was fast and the attendant was very clear , he explained every thing in detailed , I will be using this service again.

Shonelle M.
Rating:

Customer did not leave a comment.

billy B.
Rating:

Customer did not leave a comment.

JAMES W.
Rating:

This week everything went smoothly. There is only one employee when I come in before 7:30 AM, but he got me on my way quickly. Ditto for return

JAMES W.
Rating:

Explain the return details, i.e. receipt will be emailed to you and you don't have to come inside after return if you do not have questions

Stephone D.
Rating:

Everything was good no complain

ANTOINETT D.
Rating:

Customer did not leave a comment.

Debelin P.
Rating:

Customer did not leave a comment.

Crystal R.
Rating:

Customer did not leave a comment.

CARL S.
Rating:

Customer did not leave a comment.

Cristian P.
Rating:

The truck only had 2 problems that were relatively minor: the driver side seatbelt was not working and the turn signal did not automatically turn itself off after turning. Everything else was fine. The pick up/return was seamless too which was comforting.

Il L.
Rating:

1. Previous user left a broken bulb inside. It is very dangerous, so it would be great that U-Haul staffs can check such issues. 2. Are staffs given instruction regarding what to do for COVID safety? I thought staffs are required to wear masks in any business these days.

TIRSO B.
Rating:

Great service!

PATRICK M.
Rating:

Excellent

Linda W.
Rating:

Customer did not leave a comment.

ANTHONY B.
Rating:

Customer did not leave a comment.

EDWARD S.
Rating:

The guys there were awsome to deal with i will definitely use this location again A+

JERIESHA W.
Rating:

Customer did not leave a comment.

JAMES W.
Rating:

Very smooth this week from online reservation to pick up to drop off.

Connie D.
Rating:

Thanks for the entire staff at the counter, drop off and management. They are complete gentlemen.

KARISHA K.
Rating:

The supposedly customer service representatives inside the store are not helpful at all. I arrived at the store exactly when they were about to close and I was looking for guidance on how to pick up the truck I reserved. The representative escorted me to the door and said you have to reserve it online we closed I don't know what to tell you. I tried calling prior to my arrival no answer and I explained that as well and I did not receive a response at all. This is my second experience with a lazy and unhelpful staff member from this location.

KENNETH M.
Rating:

This was a last-minute decision to complete an errand for my church. Your staff was courteous, helpful, and got me on my way quickly. I appreciate their service and would highly recommend using the East Orange again. Thanks

Mohamed K.
Rating:

Great

Deidre D.
Rating:

Customer did not leave a comment.

MAURICE R.
Rating:

I've been to this site a few times and everything seems to be ok !!!

Robert W.
Rating:

Tell customer one way truck pick up time of day depends on when said truck is dropped off by previous renter. I needed early PU time at a site close to me. Hours on 800 # and multiple site attempts aggravating. Had I known I would have picked it up the day before.

Roger S.
Rating:

Customer did not leave a comment.

MARCUS S.
Rating:

The female Tiffani was very nice and helped me out a lot.

Cleason B.
Rating:

Customer did not leave a comment.

WESLIODUE M.
Rating:

Customer did not leave a comment.

CARMEN G.
Rating:

Customer did not leave a comment.

SANDY J.
Rating:

No comment

Jean P.
Rating:

Customer did not leave a comment.

YVONNE H.
Rating:

Customer did not leave a comment.

Keisha B.
Rating:

As I wanting to complete my equipment return, an employee was on a FaceTime call at the same time as he was serving customers. The same employee also didn't have a mask on. The employees were not friendly or welcoming.

CYNTHIA B.
Rating:

More dollies needed for the trucks and vans I reserved a dolly but none was available when I arrived to pick up the van.

RICARDO B.
Rating:

Customer did not leave a comment.

JAMES L.
Rating:

About the amount of gas put into TY he truck after returning it.

WILLIAM L.
Rating:

Customer did not leave a comment.

SHONDA D.
Rating:

Customer did not leave a comment.

Michel Z.
Rating:

Customer did not leave a comment.

GREGORY B.
Rating:

I appreciate your hospitality, and how everything was done in decency and order.

Jose P.
Rating:

The app was amazing! it made the whole rental & return seamless.

Lassana T.
Rating:

They always discourage , disrespect ,disorder my rental lease and reservation.The only reason why I still go there for now is because the location is 2 minutes away from me by walking.Thank you.

EDWARD M.
Rating:

Customer did not leave a comment.

MICHAEL C.
Rating:

The young gentlemen were very helpful

Devon B.
Rating:

They give you the vehicle with below half tank of gas and when you return it the same way given to you. They charge your card extra for a full tank of gas. Ridiculous and I'm done dealing with Uhaul

WILBERT W.
Rating:

The van I rented had a check engine light on with a significant hole In the tire.

DEIRDRE M.
Rating:

They were great!

Armand Bonnel K.
Rating:

Better customer service

Lanita W.
Rating:

Customer did not leave a comment.

Laura S.
Rating:

Customer did not leave a comment.

MAROU K.
Rating:

I went there Frisce ask if they have a 26 f t truck the guy told me no and Sow one was park there I have to go a different place and he told me I'm sorry I don't have a 26 f t truck here but I can get on for you he make a reservation for me and it was the same location I went to before I lost 1h

MICHELLE B.
Rating:

Upon arrival we waited about 20 minutes to be seen. There was ONE PERSON at the counter and neither he nor the person behind the counter were discussing rentals/U-haul related business. How do I know? They were so loud! Finally being seen, we were told all moving dolly's were unavailable (this would have been nice to know beforehand). Then the gentleman helping us tried to overcharge on the rental coverage!! Really?? We just overheard the previous customer correct him and here he was trying to pull this with us—WOW! We showed him the price quoted us online AND his co-worker confirmed we were correct. Lastly, the condition of the van; broken parts hanging off on the inside, scratches on the outside—we documented it ALL. We asked if that van was the only one available and was told “This is all we have right now”. Mind you, five minutes after hearing this, the very same employee parks a van right next to the one we were given. Poor, poor experience, customer service and equipment. No, I wouldn't insult anyone by recommending this location.

Ceyon D.
Rating:

Customer did not leave a comment.

Deshaun A.
Rating:

Customer did not leave a comment.

Ellil S.
Rating:

Door handle was broken. Low air on the tire. Need better maintenance.

TAMEKA A.
Rating:

Very polite everyone had great!

ALSHARIF M.
Rating:

Outstanding experience

jeffrey J.
Rating:

Customer did not leave a comment.

Carl W.
Rating:

Customer did not leave a comment.

ANGIE B.
Rating:

Customer did not leave a comment.

BARBARA A A.
Rating:

Customer did not leave a comment.

Samson K.
Rating:

None of the items I paid for with the rental were ready and available at the location. This location was understaffed and poorly managed.

JACQUES C.
Rating:

your customer service is no goodddd

Lennox M.
Rating:

Customer did not leave a comment.

Sakai Y.
Rating:

From the confirmation phone call the day before to picking up the truck I felt the customer service was piss poor. The woman who called to confirm (and also change my whole reservation because the website does not reflect what is available) was extremely rude and did not want to be bothered despite the fact that she called me. When I arrived to the location to pick up the truck I noticed the workers were not wearing masks, there was not a dolly available despite it being apart of my reservation made a month in advance and after it being confirmed it would be available the day before and the truck was not clean on the inside of the driving portion. Extremely disappointed with the customer service and hope Uhaul does better in the future.

Clinton C.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top