Customer Reviews for U-Haul of East Orange

5864 reviews

141 Freeway Dr East   East Orange, NJ 07018
(Btwn Hawthorne & Gsp)

(973) 676-5824

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(973) 676-5824

141 Freeway Dr East
East Orange, NJ 07018
(Btwn Hawthorne & Gsp)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff member was a true professional

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

ALTARIQ L. 
Rating:
2.0

The customer service at this location is too poor. You need to work on that. The first staff i met was so rude. He even refused to complete my pickup. Thank God for his colleague that came to my help amd attended to me

AMOS S. 
Rating:
5.0

Customer service agent at this location was extremely professional and helpful...

BELINDA M. 
Rating:
5.0

Major improvements need to be done in the scheduling department. I was bumped around from location to location and when I finally called the day prior to confirm my location I was on hold for over an hour with the most rudest woman just who constantly put me on hold without warning and hung up on me before I could confirm the location of my pick up. I called back and waited another hour to speak to a manager who was able to switch my pick up to the desired location. The morning of however we were switched back to the original location which was out of our way. We called and spoke to the same rude woman who was not helpful and again began to put me on hold without warning. The way this department is run is absolutely ridiculous. I work in hospitality and this is by far the worst customer service I have ever seen. When I brought up the fact that i was 2 minutes away from picking up the truck in the location guaranteed to us and I just got an email saying it was changed I got a response of “oh well, there are no trucks available in all of northern nj”. How is it I was able to make a reservation but you're telling me there's not one truck available? Completely unacceptable and I am truly disgusted. The only pleasant experience was the man at the Uhaul facility who was extremely nice and considerate. I will never be using uhaul again and will be telling everyone I know to look elsewhere, not worth the headache or aggravation for such poor customer service.

KAITLYN M. 
Rating:
3.0

Customer service was terrible!

AKO A. 
Rating:
5.0

Customer did not leave a comment.

SHERN N. 
Rating:
5.0

Customer did not leave a comment.

TADEUSZ K. 
Rating:
5.0

Jeremy Saldana was very professional and courteous also helpful.😊🙌👍

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Yvette B. 
Rating:
4.0

It was a good experience at that location

BEVERLY R. 
Rating:
5.0

Thanks

CHARLOTTE J. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO R. 
Rating:
5.0

The key was very hard to turn I lost alot of gas, time due my fear of not being able to get it to start up again. Other then that everything else was great!

ARIELLA V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

Reps were good ( pick up & drop off ) but the 26' truck is not safe as it looks like it was in a bad accident previously, the truck is driving sideways (not straight ) and badly needs Alignment

TAREK E. 
Rating:
3.0

The Van's should be serviced before releasing them to customer the brakes were bad on my cargo van and the van needed a bad wheel alignment. I dont see how those things are not taking care of before providing the vehicle to the customer! I wouldnt recommend anyone to this location

Denneshia S. 
Rating:
4.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

HAKEEM J. 
Rating:
4.0

Customer did not leave a comment.

SAOUD N. 
Rating:
5.0

Customer did not leave a comment.

CARLYLE F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

FREDDY G. 
Rating:
4.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

Lanaizha H. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
3.0

Having to call someone to verify a second contact person made the rental process a little inconvenient. I myself and others had to correct the desk person on the amount of gas before leaving U-Haul facility.

ELLIS D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

renee R. 
Rating:
5.0

Customer did not leave a comment.

JOSUE P. 
Rating:
3.0

Customer did not leave a comment.

NASIM B. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

Enda D. 
Rating:
5.0

They guys were very helpful especially Nadir he is doing excellent at this location

ROBIN I. 
Rating:
5.0

Excellent

BOUKARY B. 
Rating:
5.0

Customer did not leave a comment.

JEAN L. 
Rating:
5.0

Customer did not leave a comment.

Andre B. 
Rating:
1.0

I got a truck with a bad starter! When I was ready to return my rental, I went to refill the gas and the truck would not start. It took a least 30 min to speak to you haul and then another 4hrs to get someone to come “jump” the battery.. only to find out it was the starter. The area we were in was not pleasant nor safe!!! I would like a full refund and a complimentary further rental!!

YAKINI A. 
Rating:
5.0

Customer did not leave a comment.

Enda D. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Pierre G. 
Rating:
1.0

Will never go back to this location

Jodian W. 
Rating:
5.0

Great service and pretending staff

Shimon A. 
Rating:
5.0

Seamless support throughout the process.

SHAVONE D. 
Rating:
5.0

Everything was great

JOHN B. 
Rating:
5.0

Very good service.

ROSEMARY A. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO S. 
Rating:
5.0

Overall everything was great and the agent was friendly and knowledgeable.

CLIFF B. 
Rating:
5.0

Customer did not leave a comment.

ELVIN M. 
Rating:
3.0

Improve customer service. My check in wasn't the best Experience the young lady at the front office was not very Pleasant she had an attitude.

KIRK D. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH F. 
Rating:
4.0

Customer did not leave a comment.

TERRI L. 
Rating:
3.0

The customer service guy at the counter could have been a bit nicer. But other than that my experience was excellent.

Arinzechukwu O. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

OKE J. 
Rating:
5.0

Thanks for fixing the switch before we drove off. Very professional to notice something was wrong with the signal lights and changing the wires.

Kadian S. 
Rating:
5.0

Excelente servicio

BARBARA T. 
Rating:
5.0

You need more stafff.

CRAWFORD B. 
Rating:
5.0

Customer did not leave a comment.

PIERRE J. 
Rating:
3.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

I was charged 48 dollar's on my credit card but my receipt says 33.84 see I don't like stuff like that so Because of that I would not recommend them. And they will say one price in then charge you Double or more than they are advertising.

LANDER H. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
3.0

They indicated that the gas was full, when it was half full. Then they debited the money for gas, even though I called them to let them know and took a picture. I had to call back to remind them to put the money back in the account.

AFI K. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO W. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
3.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHA S. 
Rating:
4.0

Customer did not leave a comment.

ROCHELLE B. 
Rating:
4.0

Customer did not leave a comment.

OTIS L. 
Rating:
1.0

The worker was 45 minutes late to work. I was waiting for them to show up so I can pick up my U-Haul.

CHAD P. 
Rating:
5.0

Customer did not leave a comment.

Keisha M. 
Rating:
4.0

Couldn't turn the car in the on

CHERYL P. 
Rating:
3.0

Very expensive

Hector F. 
Rating:
5.0

Great job

VOLCY P. 
Rating:
5.0

Customer did not leave a comment.

Darryl J. 
Rating:
5.0

Although I've always received great service this time around I decided to wipe the steering wheel and it was very dirty. I do understand that there are a lot of vehicles to tend to I was still quite disappointed. Because of COVID I would expect a thorough wipe down after every use. Please consider safety for everyone! Thank you!

FELICIA G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

I returned to Freeway Drive. I appreciate being called by name. The service, both starting out and returning was quick and efficient.

JAMES W. 
Rating:
5.0

The Young Lady was a excellent help give her a raise

ANDRE L. 
Rating:
5.0

Customer did not leave a comment.

AJEE J. 
Rating:
3.0

Smell of cigarettes in the truck better cleaning and better check of vehicle with customer I got the truck and my receipt with the miles didn't match what the truck had it was 4 miles more and I couldn't get back in the long line they had because I had all my helpers waiting

Omar R. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Good service

NELSON C. 
Rating:
5.0

Customer did not leave a comment.

NIKITA C. 
Rating:
5.0

Customer did not leave a comment.

GABRELLED P. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel F. 
Rating:
5.0

Customer did not leave a comment.

ALIM Q. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

DARRELL J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

A great job

ERICA H. 
Rating:
1.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

EBONIE C. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL M. 
Rating:
5.0

Francisco is as professional as they come!!

Henry P. 
Rating:
5.0

everyone was very professional

JAMES M. 
No reviews have been submitted for this location.

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