Customer Reviews for U-Haul of East Orange

5852 reviews

141 Freeway Dr East   East Orange, NJ 07018
(Btwn Hawthorne & Gsp)

(973) 676-5824

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm

Services at this Location:

Contact Us

(973) 676-5824

141 Freeway Dr East
East Orange, NJ 07018
(Btwn Hawthorne & Gsp)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROBERTO R. 
Rating:
5.0

The key was very hard to turn I lost alot of gas, time due my fear of not being able to get it to start up again. Other then that everything else was great!

ARIELLA V. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

Reps were good ( pick up & drop off ) but the 26' truck is not safe as it looks like it was in a bad accident previously, the truck is driving sideways (not straight ) and badly needs Alignment

TAREK E. 
Rating:
3.0

The Van's should be serviced before releasing them to customer the brakes were bad on my cargo van and the van needed a bad wheel alignment. I dont see how those things are not taking care of before providing the vehicle to the customer! I wouldnt recommend anyone to this location

Denneshia S. 
Rating:
4.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

HAKEEM J. 
Rating:
4.0

Customer did not leave a comment.

SAOUD N. 
Rating:
5.0

Customer did not leave a comment.

CARLYLE F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

FREDDY G. 
Rating:
4.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

Lanaizha H. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
3.0

Having to call someone to verify a second contact person made the rental process a little inconvenient. I myself and others had to correct the desk person on the amount of gas before leaving U-Haul facility.

ELLIS D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

renee R. 
Rating:
5.0

Customer did not leave a comment.

JOSUE P. 
Rating:
3.0

Customer did not leave a comment.

NASIM B. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

Enda D. 
Rating:
5.0

They guys were very helpful especially Nadir he is doing excellent at this location

ROBIN I. 
Rating:
5.0

Excellent

BOUKARY B. 
Rating:
5.0

Customer did not leave a comment.

JEAN L. 
Rating:
5.0

Customer did not leave a comment.

Andre B. 
Rating:
1.0

I got a truck with a bad starter! When I was ready to return my rental, I went to refill the gas and the truck would not start. It took a least 30 min to speak to you haul and then another 4hrs to get someone to come “jump” the battery.. only to find out it was the starter. The area we were in was not pleasant nor safe!!! I would like a full refund and a complimentary further rental!!

YAKINI A. 
Rating:
5.0

Customer did not leave a comment.

Enda D. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Pierre G. 
Rating:
1.0

Will never go back to this location

Jodian W. 
Rating:
5.0

Great service and pretending staff

Shimon A. 
Rating:
5.0

Seamless support throughout the process.

SHAVONE D. 
Rating:
5.0

Everything was great

JOHN B. 
Rating:
5.0

Very good service.

ROSEMARY A. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO S. 
Rating:
5.0

Overall everything was great and the agent was friendly and knowledgeable.

CLIFF B. 
Rating:
5.0

Customer did not leave a comment.

ELVIN M. 
Rating:
3.0

Improve customer service. My check in wasn't the best Experience the young lady at the front office was not very Pleasant she had an attitude.

KIRK D. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH F. 
Rating:
4.0

Customer did not leave a comment.

TERRI L. 
Rating:
3.0

The customer service guy at the counter could have been a bit nicer. But other than that my experience was excellent.

Arinzechukwu O. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

OKE J. 
Rating:
5.0

Thanks for fixing the switch before we drove off. Very professional to notice something was wrong with the signal lights and changing the wires.

Kadian S. 
Rating:
5.0

Excelente servicio

BARBARA T. 
Rating:
5.0

You need more stafff.

CRAWFORD B. 
Rating:
5.0

Customer did not leave a comment.

PIERRE J. 
Rating:
3.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

I was charged 48 dollar's on my credit card but my receipt says 33.84 see I don't like stuff like that so Because of that I would not recommend them. And they will say one price in then charge you Double or more than they are advertising.

LANDER H. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
3.0

They indicated that the gas was full, when it was half full. Then they debited the money for gas, even though I called them to let them know and took a picture. I had to call back to remind them to put the money back in the account.

AFI K. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO W. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
3.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHA S. 
Rating:
4.0

Customer did not leave a comment.

ROCHELLE B. 
Rating:
4.0

Customer did not leave a comment.

OTIS L. 
Rating:
1.0

The worker was 45 minutes late to work. I was waiting for them to show up so I can pick up my U-Haul.

CHAD P. 
Rating:
5.0

Customer did not leave a comment.

Keisha M. 
Rating:
4.0

Couldn't turn the car in the on

CHERYL P. 
Rating:
3.0

Very expensive

Hector F. 
Rating:
5.0

Great job

VOLCY P. 
Rating:
5.0

Customer did not leave a comment.

Darryl J. 
Rating:
5.0

Although I've always received great service this time around I decided to wipe the steering wheel and it was very dirty. I do understand that there are a lot of vehicles to tend to I was still quite disappointed. Because of COVID I would expect a thorough wipe down after every use. Please consider safety for everyone! Thank you!

FELICIA G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

I returned to Freeway Drive. I appreciate being called by name. The service, both starting out and returning was quick and efficient.

JAMES W. 
Rating:
5.0

The Young Lady was a excellent help give her a raise

ANDRE L. 
Rating:
5.0

Customer did not leave a comment.

AJEE J. 
Rating:
3.0

Smell of cigarettes in the truck better cleaning and better check of vehicle with customer I got the truck and my receipt with the miles didn't match what the truck had it was 4 miles more and I couldn't get back in the long line they had because I had all my helpers waiting

Omar R. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Good service

NELSON C. 
Rating:
5.0

Customer did not leave a comment.

NIKITA C. 
Rating:
5.0

Customer did not leave a comment.

GABRELLED P. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel F. 
Rating:
5.0

Customer did not leave a comment.

ALIM Q. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

DARRELL J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

A great job

ERICA H. 
Rating:
1.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

EBONIE C. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL M. 
Rating:
5.0

Francisco is as professional as they come!!

Henry P. 
Rating:
5.0

everyone was very professional

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

KIRK F. 
Rating:
4.0

Service was quick an painless

Michael T. 
Rating:
4.0

Pretty good

ANDREW H. 
Rating:
1.0

I had issues with customer service give wrong information and quote and was told they were putting in an Escalation for the manager to call me back from the east orange location. I have reached out several times to try to contact a manager as well and he has still not gotten back in touch with me. My experience was horrible!

SHAHANNA F. 
Rating:
2.0

I was so upset I had no headlights and I was very afraid driving the truck back to the lot with the hazard lights on and I even had gotten pulled over by the police that was so embarrassing I can not believe that they would put people's lives at risk like that

KAIIMA S. 
Rating:
4.0

I had good time with manager on last Saturday

RAUL M. 
Rating:
4.0

Customer did not leave a comment.

KIANAI L. 
Rating:
3.0

Customer did not leave a comment.

SEAN B. 
Rating:
4.0

Customer did not leave a comment.

LOVSKY L. 
Rating:
5.0

Very nice staff

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

GLORIA W. 
Rating:
4.0

BESIZE THE SALE AGENT SHOWING UP AT 7:25 am when the store suppose to open at 7:oo am i had no promblem with her service

RONNIE M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top