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Cristino ECustomer Reviews for U-Haul of East Orange
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Some of the items i reserved were not available and i did not know this until i picked up my rental. It would be more convenient if we were notified in advance.
Travis EAmazing staff and vehicle.
Derek REverything think went so smooth. I booked online, did mobile pick up, got the truck and left.
Nadiyah WYou could have faster customer care service.
Camillia Si only used the treiler for 24 hour and thr sistem charge me 2 days
CRISTINO EExcellent customer service and excellent communication. We absolutely recommend Uhaul to anyone looking for a rental vehicle. Thank you so much!!!!
ELAINE RNothing
Ronnie HGreat service
ELIZABETH RThank you
Kaasim Ocould have the van full of gas if that’s not too much trouble
JULIO EVery good 👍
JEFFERSON JThe only improvement I would suggest is for the customers to learn how to use the app for checking in. The process was so easy and I spent my time waiting for one of the representatives to move the vehicle in front of the one reserved for me to use. Took all of 5-10 minutes to complete the process and just wait to be handed the key to the vehicle. The people working at the location are very patient and professional, I say this because some of the customers were impatient and/ or not able to follow directions adequately to get the processing of their rental completed. Maybe there should be a tutorial to be posted online on your website, there may be one already in place.
GEOFFREY BTanajah made the process really easy. And the key drop off made this process even better. Thank you all so much!!!!!
NATASHA AA few more parking spaces for the customers
MARILUZ AHelpful Staff
DANIEL HI means everything that I sawed was excellent and affordable to use,
Ikon TEveryone was very helpful and supportive!
Jinelle PThe registration process should be less difficult to complete
Sean AYour check-in process sucks. Forcing people to fill out an application on their phones while standing (no chairs) in a uhaul site is abusive. If this is your preferred method of doing business, at least provide a chair and a kiosk (like McDonalds) large enough for people to see and use conveniently.
LYNWOOD LCustomer service was not that great. I will only use this location if it is the last resort of what I need to rent.
DANIELLE MThe service was great! The employee there was very helpful and knowledgeable about everything. The improvements I suggest are regarding technology used. I believe you should offer WiFi or a Kiosk that customers can use while trying to reserve their vehicle at the location site. It would be nice to have a more speedy process instead of relying on cell phone data.
CODY JNothing everything was fine
OSWALDO HMr Blocker was awesome. Smooth pick up and return. Will use again.
ROBERT BSend a email to download the app🙂
Ronnie MGood experience.. staff on point!!! Thank you
Neal FAll great
Enmanuel MKeep up the good work
PEDRO HStaff is excellent
REGINA KThe staff was very superb !!!
REGINA KThe staff is outstanding.
REGINA KI spent an 1hour and half in there trying to reserve a truck. The app system was horrible. I would never come back or recommend it to anyone.
Christoph WGreat experience
ALQUAN WGreat service, employees were very friendly, helpful, polite and patient.
ANTHONY DJust make sure Amanda is there to assist because she really made the experience that much easier for me. I was all over the place bc of the move & she reminded me like 3x to just take my time & she kept saying “it’s okay”. I NEEDED THAT! she’s sooo patient & sweet YALL NEED TO GIVE AMANDA A RAISE !!!!
Al-asyah ACustomer service was not on top. Having people yelling at you is never a good thing. I am not going into details but you guys really have to work on that.
Endel HAll the staff is extremely helpful and nice
REGINA KI just want to know how this works
Hakeem MCustomer service leaves a lot to be desired. Staff does the least to help and are quick to anger.
SEAN MThe service wasn't terrible but the people at the front desk need to be more attentive.
Omon EVery confusing with me (customer ) having to do all the work with signing in, uploading various documents an payment info . Felt like I was working for UHAUL
Derrick OKeep up with the good work!
Charles AVery bad experience. I made a reservation and the store was closed before time.
CARLOS RService was excellent.
Monique B