Customer Reviews for U-Haul of Elysian Field

6,164 reviews

3904 Nolensville Pike   Nashville, TN 37211
(At this time there is no customer parking)

(615) 832-2024

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(615) 832-2024

3904 Nolensville Pike
Nashville, TN 37211
(At this time there is no customer parking)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Was charged for 2 days when I was told I could bring back after 12pm and would only be charge$40 for 1 day. Also paid another $28 for something I already paid for. Want use again

ANDRE J. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Polite and fast

BARAKAT S. 
Rating:
5.0

First class first rate thank you

JAMES H. 
Rating:
4.0

It is very crowded in the parking lot and sometimes other places too. The employees were efficient while handling an enormous line of people when they first opened at 9 am. UHaul's online check-in system was very good, and in fact, if everyone would use it, things would go much faster. The rates charged were fair. Turning the truck back in was pretty easy. Overall it was a good experience.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Check in was super easy

Warner R. 
Rating:
5.0

Fantastic experience. I was very impressed. Well done.

Kiel F. 
Rating:
1.0

Staff were rude and semi helpful. When I was given the truck it wasn't equipped with all the equipment I paid for.

Damarea W. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
5.0

Had to wait a bit but once agent was available service was excellent.

Charles A. 
Rating:
5.0

Clean equipment but not well maintained. Something broke while towing and the entire wheel moved and then got close to an exposed nail under the fender and it gouged a hole in the tire and caused it to burn up. We came very close to having a flat or blow out potentially on the interstate.

Rickey W. 
Rating:
5.0

Customer did not leave a comment.

MAROLYN H. 
Rating:
5.0

Customer did not leave a comment.

Maria N. 
Rating:
4.0

Customer did not leave a comment.

MAYNOR S. 
Rating:
5.0

Try to make it a little easier to find the truck

Samuel N. 
Rating:
5.0

I was assisted by David and he was very nice and helpful :)

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY H. 
Rating:
3.0

Roger was an excellent help. That's a guy that is good at what he does and doesn't get overwhelmed under pressure. Extremely friendly and accommodating.

COREY N. 
Rating:
5.0

Customer did not leave a comment.

ALPHONZEL C. 
Rating:
4.0

We notified them that the truck was dirty when we returned. They offered to reimburse the cleaning fee.

DAVID E. 
Rating:
3.0

Customer did not leave a comment.

Marti R. 
Rating:
5.0

You are just great in what you do, thank you all.

MARTIN D. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

The service was fast, efficient and the truck was returned within 10 min.

Karen C. 
Rating:
5.0

Customer did not leave a comment.

CHARITY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Austin C. 
Rating:
3.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA M. 
Rating:
5.0

Customer did not leave a comment.

Melvin C. 
Rating:
5.0

Uhaul is the best

ALI A. 
Rating:
3.0

David is a nice guy always happy and willing to help. However the guy that took the trailer back when i return is an asshole, if he is not happy with his job maybe he should go fund another job.

Edwin O R. 
Rating:
5.0

Staff was extremely helpful and courteous

KRISTIN M. 
Rating:
5.0

Trey helped us get the truck we needed. We had a nice conversation and I thoroughly enjoyed our interaction. He runs a great business at that location! He made the process easy and efficient.

Einar T. 
Rating:
2.0

My trailor rental was moved 10 miles away to a part of town where I did not feel safe. The staff member Roger was very helpful and got me on my way quickly.

Kenneth M. 
Rating:
5.0

The GM James and the other gentleman working around 6pm on 10/08 went above and beyond in their efforts to ensure the process of pick-up/drop-off/warranties/paperwork went smoothly. The hitch was installed very well. I haven't experienced such great customer service in a while.

Alexandria S. 
Rating:
5.0

He's great, and the process was quick. Told us some great things about the city.

RONALD A. 
Rating:
4.0

I did the self-check in. It was not clear where the keys should be dropped. The app did not work on my phone. Android. It was frustrating beyond belief.

Sherry O. 
Rating:
5.0

The parking lot was so full of trailers, it was difficult to figure out where to park.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Rabindranaut R. 
Rating:
5.0

Customer did not leave a comment.

CURTIS L. 
Rating:
5.0

Easy rental, thank you!

Blythe W. 
Rating:
5.0

Customer did not leave a comment.

NORBERT N. 
Rating:
5.0

I love this location they always are very helpful and make sure I get a rental sometimes I need one last minute and they do everything they can to make sure I get one I really appreciate the staff goes above and beyond for me and there customers

ADAM A. 
Rating:
3.0

During the night there are not lights in the back of the van, and I slipped. Please light the back. I actually have a company and we add lights to construction vans for this safety reason all the time. If any Nashville locations would like a quote about adding lights, please feel free to contact me at Vega.tenn@gmail.com. Thankfully I am okay, but I do not want anyone to get hurt.

ASHLEY V. 
Rating:
2.0

Customer did not leave a comment.

TENNILLE S. 
Rating:
5.0

Customer did not leave a comment.

sharay S. 
Rating:
4.0

Friendly quick service.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
3.0

Google has never heard of uhaul.com, said it doesn't exist....tried to download an app to set up an account, and found it impossible. Grade F-...

Blake W. 
Rating:
4.0

Customer did not leave a comment.

CATHRYN C. 
Rating:
5.0

Trey is the best

JOSE M. 
Rating:
5.0

There's no customer parking on site, which is a valuable piece of info to know before picking up a rental. Otherwise the process was easy, and the service was great.

Joseph E. 
Rating:
5.0

Nothing. In and out in 10 minutes.

Alberto A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

1) what ever spraying or putting in cab of truck for odor control is so OVERBEARING that it burns a person's eyes 2) the app process to check in when returning the equipment FAILED to complete the process - got stuck after taking picture of odometer and fuel and would not continue. 3) my email address is correct in my account (and the app) but I did not receive a completed contract - I had to call the location and request it. 4) When received the contract by email it was in png format - NOT a helpful format - pdf documents would be preffered - less work for customers -PDF is the standard for software and computers - picture documents can be cumbersome.

James P N. 
Rating:
5.0

Customer did not leave a comment.

Brenda C. 
Rating:
4.0

Keep doing what you' doing..

Herbert J. 
Rating:
3.0

Customer did not leave a comment.

Ashleann S. 
Rating:
5.0

The owner was nice. Don't change anything.

Tammie A. 
Rating:
4.0

They were very nice and took the return quickly. Very nice!

Susie T. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
5.0

Customer did not leave a comment.

GERSON G. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

I rent trucks fro delivery purposes several times a month. I really enjoy doing business with Trey and his crew. They make the pick up and drop off easy and a pleasant experience!

Sharon P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Trey gave us exceptional customer service. Nice clean location with clean rentals. Great hours as well.

JOHN M. 
Rating:
5.0

You were all awesome, kind, fast and friendly! Thank you!

DEBRA H. 
Rating:
5.0

Instructions on , no contact pickup we're not clear on where to pick up key .manual lock box Otherwise good experience and should be easier next time

JOHNNY W. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

CEDRICK N. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY F. 
Rating:
5.0

Customer did not leave a comment.

Janie J. 
Rating:
1.0

Your employee, Rand Richardson, was incredibly rude. In fact, he was one of those fake “tough guys” who presented himself as threatening and potentially violent. I would urge you to fire him immediately. He is bad for your brand and I believe potentially dangerous.

SHAWN D. 
Rating:
2.0

I reserved a furniture dolly, but they did not have any. This made moving much more difficult. So, I had to go out and buy a furniture dolly because some of the furniture I could not move without it.

NICHOLAS C. 
Rating:
2.0

Busy location, huge amount of inventory, very limited number of staff. Plan on waiting to pick up if you use this location. Staff was friendly enough once they found you. I also paid for 2 packages of moving blankets but when we left office to do hook up and inspection they never gave me the blankets.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Nolensville Pike was not my scheduled drop off site but they were fantastic. My scheduled drop off was Wedgwood in Nashville and they were out of room and I couldn't drop the trailer there. The employees were less than helpful and I would not recommend the Wedgwood location. EVERYONE ELSE WAS GREAT. Thanks for a great experience

Gary Y. 
Rating:
5.0

The headlights were way out of adjustment, making it sketchy driving after dark. The truck ran well and was easy to drive. Overall a good experience.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Very efficient, quickly checked out & checked in. I am very impressed with the employees knowledge and the process of renting a clean and perfect sized vehicle for my needs! Thanks guys!!!

DEBRA T. 
Rating:
5.0

Customer did not leave a comment.

Canden P. 
Rating:
1.0

Guy was very rude no personality. He kept saying my card wouldn't work and made me insert it three times now I have three charges on my account he said they are holds and will go away in a few days. But still…. Weird. At first when we got there they said the truck I reserved online wasn't available for repairs and he'd hAve to send us to another location… the manager came out and said it was a broken headlight so it was fine since it was day time. You could tell he got pissed the manager overrode him. Truck was in bad shape barely running… bad experience on every level

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Leanne J. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Mr. Trey was a delight to work with. He was the most professional mgr. I've ever worked with at Uhaul! He went way above to assure all equipment was in working condition. Check in was painless and efficient. The young man {regretfully I didn't catch his name} was also kind and very helpful.

CHRIS F. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
2.0

The general manager was kind, respectful and helpful…. the associate, Roger, was not….. when i was checking the vehicle in, the final pricing was almost double what the initial reservation fee was…. when i asked about it, he raised his voice at me and gave me short answers…. the whole store got quiet, it was very awkward and embarrassing…. i walked out and then came back to express this grievance, got a weak apology in response…. would have been a 5 star experience if it wasn't for that humiliating moment

DARNESHA M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
3.0

It is extremely small and if the driveway has a lot of vehicle, it's near impossible to get in. Otherwise, the people were very nice and friendly. Location is not great though.

Arturo G. 
Rating:
4.0

Customer did not leave a comment.

BRUCE S. 
Rating:
5.0

Very professional

JAMES R. 
Rating:
1.0

Not friendly 😜..... Very rude..... Need a better customer management....

SALLUE K. 
Rating:
5.0

Customer did not leave a comment.

OSCAR P. 
No reviews have been submitted for this location.

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