.
PIERRE PCustomer Reviews for U-Haul of Elysian Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were no issues with the U-Haul staff. The movers is another story as they broke items and dropped a box of fragile items but took no responsibility for any of it.
Curtis CIt was great. Got done way quicker than expected which was great
ameila tI pulled up at 6:56pm but they already locked the door (7pm closing time) and said to just put the key in the Dropbox and they would deal with it in the morning.
David AFell like the staff didn't care about customers very much.
Denis ONothing. Nice peeps, in and out quickly, good service.
DARYL TI was charged $30 for “ insurance “ and not ever told why I was never really told why there is an extra charge. I ask why I needed this and she said it’s just how it is - either way it’s just anther way to price gauge people trying to move !
JUSTIN HDidn't tell me they do intown and out own now and didn't know I had a red tag one and had to bring it back from Madison and was charged and extra $48 for a literally a hair off the gas and 6 miles over WTF that was dead wrong and will NEVER go back to this location again ...Boooo!!!
Steven MThe staff was very helpful
Nancy RApp doesn’t work
Dana IThe drop off was quick.
James MThe local Elysian Fields staff is fantastic! Worked with me on return. I rent here periodically. Always great!
Patricia MNice people
Susan JI was impressed with how quickly I was helped and the hookup was impressive. Customer service at both locations, Brentwood, TN and 7th street Joplin, mo, was very much appreciated.
William sLocation is hard to turn in to against traffic on a very busy street . The computer system was down but receipt came by email very quickly. There were no additional charges but if there had been a wit would have been difficult to dispute
Mark WFriendly staff
Steven PDifference in Quote and what I paid. Never really got an answer as to why. Also was not told that I should check my text Messages for added instructions before I left. Dicovered it later and link was expired.They told me I could leave after they took a picture of the hitch that was it.
Susan WVery well maintained with easy access and great customer service.
Bo ETruck was reserved for Brentwood. Got switched a couple of days before. What’s the point of a reservation. When I got there dollys we had reserved were not there. Started to walk out and saw they had other dolly’s. Clerk never offered. Really did not want to rent to me. Finally got them. Most unpleasant experience from U-Haul.
Craig JVery efficient. I was in and out quickly. No suggestions
Bruce DVery busy location as far as traffic making it difficult to get to. Overall customer service and truck worked out great.
brian lMy scheduled drop off location had a disconnected phone number and no one to help… I found a drop off location at Waveland Furniture, 937 Hwy 90, Waveland MS 39576 with Mr Dan Marine… Mr Dan accepted my truck with no problem…He was very polite, respectful, friendly and very helpful with my messy paperwork… I will be a repeat customer for any and all U-Haul needs with Mr Dan and will recommend his facility to everyone…Again, thank you Mr Dan for all your help!
Angleina BCustomer service could be better.
REBEKAH PUsed them twice .they took good care of me both times .Will definitely go back
Matthew CTrey and Landon went above and beyond to help me out of a difficult situation, difficult for both me and U-Haul. They both spent extra time to prove I was not responsible for the damage to the truck I had rented. They did not have to do that, but they did because they are fine men and simply wanted the truth and wanted to help me. Thank you, Trey and Landon!
Jonathon H💯
LANDON DDo not go to this location if you plan on dropping off equipment after hours. System was not working. Had to go to a further location to drop off.
Monica YThe only reason I wouldn’t recommend this location is the manager is very rude.
Mary KGreat crew
Paul FAgent was ok
Robert GStaff was amazing and helpful and quick
CHARLES GSomeone used my account to book U-Haul. I don’t know how U-Haul used my account for someone booking. U-Haul is too worst.
Midhi NThe previous location totally fucked us and left us hanging. Luckily this place helped us out. The first one was terrible and I plan to spread how shitty they were.
JORDAN RThe employee checking in the equipment demonstrated genuine concern regarding the safety of the equipment and assured me he would have it checked out before it was leased to the next customer.
Craig CExelente servicio
lazaro rEverything
Nicholas MEverything went smoothly. Staff was very helpful.
Anthony RThe door on the passenger’s side I had to slam really hard for it to close, everything else was perfect, including the man from Jackson, MS that helped me return the U-Haul today, Monday June 8.
MARQUITA AI’m a frequent customer and always get a great vehicle to drive for our church adventurers! Thanks to Trey, Landon and the nice young lady that helped me this time!!!
Dawn CGreat pickup experience!
DOUGLAS GWe arrived shortly after they opened at 7am and were out of there with trailer in tow within 10 minutes. And we even had to wait briefly as the family in front of us was helped. This was the most efficient location I’ve been in and I’ve used U-Haul for all 5 of my moves within the last 9 years. I was rescheduled at this location because my usual didn’t have the equipment available but will always go here in the future even with it being a little farther away from me than the others. And when we returned the trailer, they had it disconnected before we were even able to get out of the car. Thank you to Raymond and your team for making the process easy and seamless. So in summary, I highly recommend!
Olivia OFrom the moment I reached to the location everyone was very friendly and helpful. It was a very seamless process from start to finish
Dwaine FI cannot believe how antiquated the computer system is for U-Haul. I had to wait well over an hour because the computer kept crashing. I feel for the hard-working guys behind the counter that have to put up with this every day. The guys at this location are an exceptional crew. U-Haul needs to do something about bringing their computer system up-to-date. Totally ridiculous.
Patrick HExcelente
FRANKLIN RThey forgot my moving mats I paid for - said they would credit my account back - and didn’t. Employee was pretty bad, bad attitude, didn’t want to be there “his words”.. and was overall pretty bad impression of the location - owner was good tho
David HPoor management!! I scheduled to pick up my U-Box but when my local movers came in they were told that the U-BOX was not ready and the store staff said he could not move the U-Box out of storage.
Bo W | Overall ExperienceNice location
Katie K | Overall ExperienceOver charged for my u-Boxes.
SHAUN J | Overall ExperienceGreat experience.
Bradley A | Overall ExperienceGreat service!
Sunhaeng L | Overall Experience