Customer did not leave a comment.
JOHN SCustomer Reviews for U-Haul of Elysian Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Courteous and professional staff
Cesar MU-Haul smelled like someone had been hauling animals in it. Had water inside as well. Pick up got moved to another location 30 mins away & they also switch the drop off location. Inconvenience on multiple things & offered no compensation.
Tershaard BGreat service. Very helpful.
Phyllis S2nd time using this location and U-Haul..great experience both times
Philip SThese folks were super easy to get along with, considering we had to change our return date / time more than once. Customer service the way customer service was meant to be done.
Christopher Mvery good experience with your agent
Roy MThe staff who serve customers are not friendly; they need to be friendly with people.
rolando jGreat people to work without any issues. I got in and out with a 5x8 trailer with no appointment.
ADRIAN GTodo bien exelente
Jonaiker MGreat people and even better services
Ronnie CGreat service at this location. Vehicle was super clean and staff answered all my questions.
Eloh OCalled in to there to explain I was going to be a few hours late that I was still coming. And they canceled the rental and then jacked the rate on me when I threw a fit they magically found my old rental and then comped me the original detail. Just rude and the truck has a bunch of sand in the back
John GVery attentive and helpful.
david pI returned the truck after hours and the parking lot was so full that I had a hard time entering the lot and finding a place to park the 26' truck. Also, they charged me for fuel and I had to call U-Haul to get it refunded.
DOUGLAS RThe crew at this location was excellent!
Lila DAmazing employees, hubby dropped off through the app right after closing hours, accidentally forgot his lock key on the truck key after dropping it in the return box and a very kind employee who hadn’t left yet got it out for him.
Peter-James RStaff were great no issues, no need to change
Michael WIt would have been great if the 15" truck had cruise control.
Benjamin dThe owner was very helpful in finding a way to load the trailer as the ramp was too steep to pull our car up without bottoming out.
Eric NEverything seemed fine to me.
Stephen SThe truck was very useful and reliable and I will most definitely contact you all again if I ever need to rent a truck to get my items moved. Thank you for your service.
Randy PNone
JAMES LThe employees hate their jobs. Their obvious disdain is palable and it translates into NO customer service. Shocking a business operates like this.
diane lBoth of the helpers were very pleasant and helpful with a smile. I was in and out in 10 minutes.
Ted HFirst, I was sent to this U-Haul that was 20 minutes away from where I lived. There is a U-Haul 30 seconds away from me, but at 7 AM they called me and told me that my truck would not be available. I then had to Uber 20 minutes away to get my U-Haul. When I got to the other location, they told me they did not have dollies available after saying that I needed them for the movers. They found one from another reservation to give to me. I now had to pay for mileage for 20 minutes due and from when all I had to do was go a block down the street initially.
Morgan MNot a thing
TIMOTHY MEveryone has always been very helpful as I have visited the store several times the past three weeks.
Janice PFriendly staff, great customer service. No real wait…got rolling right away.
Todd RFast checkin and checkout. Specific cargo van i needed was available. Friendly staff. Only negative is the truck was not really cleaned from last use. Would recommend this location.
Jeff GWay too expensive. I went 30 miles over what was expected and was charged $50. 30 miles of driving costs $50?!?! That’s crazy.
Fiona WI honestly had no issues, it was easy to find, only issue I had was with the app picking up the truck I had to restart it to take the original pictures but other than that no issues. Everything was easy and when I had to switch pickup locations, they gave me an extra 15 miles to make up for it which was really nice. Drop off was easy too.
Rebecca TCustomer service was excellent, from manager to the floor staffing... I would definitely be using them again in the future.
Denese DGracias de verdad dios les bendiga siempre
Johan dThe oil change reminder kept coming on. No big deal. I did get charged for the insurance that I did not request. I would like to get the $30 back. Employees were good.
Rick WStaff was extremely helpful and kind. They ensured the truck was clean and pulled it up front for me. Above and beyond.
Bradley JI got blocked in for like 30 minutes and they blew me off when I asked for help getting out made me late for work
DESINY DKyle was great.
Robbie TExcelente
Alex CTurned in the truck with more gas than when I picked it up, and got charged for extra miles over what was allocated for the one way move. I would hope that since customers are charged extra for gas when it is below the amount at pickup that there would be some type of credit for returning with more gas. That would have helped offset the extra mileage charge but of course a business is going to do what is best for them.
JAMES HI have nothing that needs improvement. The staff was professional, personable, and friendly! A great experience, thanks!
Brad BEasy transaction/paperwork at the counter. Was in and out in about 20 min including the trailer being hooked up. Great rate for 48 hours of renting a motorcycle trailer IMO. Trailer had nearly new tires and I felt confident in taking it on a long there/back trip to pick up a bike and haul back safely.
Ron SSolo en el precio deben mencionar todos los gastos. No nos mencionaron seguro ni gasolina
ANDRES FSuper experience no need to adjust
Karen WPoor management!! I scheduled to pick up my U-Box but when my local movers came in they were told that the U-BOX was not ready and the store staff said he could not move the U-Box out of storage.
Bo W | Overall ExperienceNice location
Katie K | Overall ExperienceOver charged for my u-Boxes.
SHAUN J | Overall ExperienceGreat experience.
Bradley A | Overall ExperienceGreat service!
Sunhaeng L | Overall Experience